Customer Reviews for U-Haul Moving & Storage of Englewood

Évaluation :

1

Facility was well stocked and overall rental experience with the product (trailer) was great. Normally don't do reviews, but the customer service experience at the Santa Fe Englewood location was awful. Alexis was my desk attendant. She Seemed bored and annoyed from beginning of the transaction. I had to remind her three times that my rental was one way - her head on her hand the whole time. At one point, she actually got distracted with the other associate and commented on another customer who they were attracted to. Giggled about how hot she was, commenting on how they liked her tattoos. In the end, my reservation was still wrong, return destination Englewood, despite three reminders, and had to call customer service to straiten it out before the return. Customer Service wait time was >30 mins.

Évaluation :

2

This location did not initially provide the damages sheet so I could mark whether truck was damaged on not. The service rep acted like he did not care that I did not have the damage sheet. It took extra asking on my part for something that should automatically be provided to customers. They also charged me an additional $30 after giving me a final receipt upon it's return. There was no explanation for the additional $30 charge nor an updated receipt sent to my email. I am very disappointed with the service at this U-haul. I would recommend seeking out other locations.

Évaluation :

5

Very curtious and helpful.

Évaluation :

1

Hands down worst service ive ever experienced. Ive been a forklift driver going on 6 years now. Not only was i ignored. Blatantly ignored for 20 mins by staff who clearly loomed at me and rolled thier eyes. 3 disappeared as they walked passed me in the office windows are right there byloadibg door.got there at 3:30 P.M. with pleanty of time provided... they were the rudest warehouse employees ive ever come across. After 39 mins to gain entry to my ubox it was mentioned they close at 4 pm leaving me less than an hour to surprise my disabled wife and 2 year old daughter with oyr belongings ive just moved 1 000 miles to get there. They purposely put my ubox into the wind so the door continually slammed onto me, my property, my trailer,and ruined art work thats irreplaceable. 50 mph head winds with 75 mph gust. Thanks for the eye opening experience from start to finsh. Sat in parking lot because no one mentioned the 24 wait period to load a pod. " the driver with certification left" i was literally looking at multiple people on anaray of lifts. 3 to be exact. No certification needed throug uhaul. NOT TO MENTION IT WAS A WEEK FUCKING E A RLY WITH NO NOTIFICATION! Never ever will i recommend uhaul or any of its services to an enemy let alone a friend or family member. Worst experience in 42 years. ( my apologies for this poorly written outburt. Said with emotion through speech to text )

Évaluation :

1

Scheduled for pickup at 830 Wadsworth 3 weeks in advance,. Day before you change location and fucked me over.

Évaluation :

4

Don't overcharge. Called to see if it would be extra to turn in equipment the following morning. Was told it would not be extra. Was charged an extra day. Called for refund. Was then transferred to customer service. Sat on hold over 30 minutes. She verified I was errantly charged and refunded the money. But it left a sour taste having to go through that waiting and the process of righting the wrong.

Évaluation :

5

Amical

Évaluation :

3

The U-box was an excellent method for me in shipping what I needed to ship during my recent move. Everything arrived safely. I was actually able to have the U-Box delivered a couple of days earlier than anticipated, which was a wonderful surprise.

Évaluation :

3

Waited in line for 40 minutes, only 1 person working register on a busy Saturday afternoon. Need more staff on weekends.

Évaluation :

1

THe people working at this location were too fucking high to help me. I lost something valuable in the truck and asked for help, one of the guys left for THIRTY minutes and came back and didn't remember why he even left

Évaluation :

1

The representatives at the location don't know their role. They committed the super saver insurance on truck rental is refundable when the truck is returned with no damage. On returning the truck rental never refunded the insurnace. Similarly when getting the storage locations they committed it is prorated for the time when you leave and when I ended the contract they said there is no prorated option on storage options Stop spreading misinformation to customer when the real deal is different at the end of the closing contract. I will take this issue with consumer litigation with U-Haul . I need my $ back since I was misled into the transaction

Évaluation :

3

The van was supposed to be picked up at location a few miles from our house, but we were sent to a location 30 minutes away instead. The cost of the rental was double what we were quoted. Over all not a good experience.

Évaluation :

3

It was a 50/50 for the staff being helpful and also short and irritable. My delivery teams were very helpful and nice, the newer gentleman in the warehouse on the lift at the Englewood CO location was nice, and a few of the staff members in the office when I went to grab items from my box. The phone routing system could use some improvements. There were times I called in and received reps from other locations, kept getting transferred and would take 3 attempts to get me to the right rep, and a few of them seemed annoyed or short. I also referred to an email as an estimate or quote, and apparently that was not the right word based on the response I got. I do want to call out a few instances for the Englewood, CO location when they said they called me and did not. And in one instance apparently I was supposed to call back and confirm a delivery time and I never got that message nor was told that on the phone. It caused a huge issue the next day when I came to get into my box, the day before I was supposed to leave for a trip. They almost didn't let me in, saying it wasn't pulled. It also took three times to set a delivery time that week and finally got one that last day. Luckily the box was pulled and I was able to get in, but the manager and reps definitely made me feel like it was my fault, took no fault or ownership of what happened that week, and felt no remorse for what happened that week. To end on a highlight, the new white hard shelled boxes are extremely nice. I'm still unpacking but so far have had no issues with my items being damaged.

Évaluation :

5

ASM Jason Mazara was so amazing. He went above and beyond to help me set up two storage units, adding on a second unit last minute because we had more stuff than originally thought. He was very accommodating, kind, and honest. He turned a very stressful event into a pleasant one. The best customer service experience!

Évaluation :

1

no 0ne knows jow to take care of any thing

Évaluation :

3

Need to train your customer service people in computer skills

Évaluation :

2

The Website as well as the App is too cumbersome to use. Please rewrite it both and bring it into the 21st century! There are too many questions about services that I don't want or need offering me movers, etc. It is too cumbersome. On top of that it asks you 20 questions even though you already know what you want and need because I do this every month! You can to click 20 times before you get to what you want and need! You are just wasting my time! I have being a customer!!!

Évaluation :

5

Very timely and helpful

Évaluation :

5

The only complaint I have is the seat belts are unusually short. I think you should offer extenders! I enjoyed all aspects of my rental!!

Évaluation :

5

Jason was great. Friendly and efficient.

Évaluation :

3

Trailer was definitely operable but not clean. The location is a bit far for me but I know they have a good inventory of rentals and the staff is quite friendly!

Évaluation :

5

Excellent experience with the store in Englewood. Merci.

Évaluation :

1

I rent trailers all the time from you guys and this time I got charged 60 dollars for the same trailer I usually get and I usually pay 35 for 24 hours I don't really want to rent from you again cuz of this you are about to lose a great customer

Évaluation :

1

The amount of time Uhaul can manage to waste for me seems endless! My boxes were NEVER ready for me at my scheduled access time. When it was time to pick up, they were not ready (as usual) and placed on not one, but 2 broke trailers that took over 4 hours of my time while the staff fumbled over their equipment. Then to top it all off, it took 4 staff members over 45 minutes to find my account to print a transaction receipt for my entire u-box trip. They also had me in the system for 4 boxes when I only had 2. This is my third time using u-boxes in the last few years, and it's the same disaster every time. Also, I forgot a metal bracket for a pice of my furniture in a box upon return, and the staff either threw it away without contacting me, or they were so sloppy in their reset and dispatch process that they just left them in there and sent them with the next person that rented the box. This system is more hassle than it's worth.

Évaluation :

5

Compared to other Denver locations, this one stands out and is our new preferred location.

Évaluation :

1

I called 3 timesâ€" a month out, a week out, and 3 days out â€" prior to delivery date to confirm an 8am-noon delivery window. They confirmed each time and we hired and booked movers to help us and took off work after confirming. We also kept the u-boxes in local storage in our town, 5 minutes down the road . Delivery day arrives, and I called at 9am to confirm they'd arrive before the movers arrived at 12pm. They confirmed. At 11:30am, the boxes hadn't arrived and I started to get concerned. I called, they confirmed they'd arrive before the 30 minute window closed. They didn't show up. I called Uhaul, they told us they were out on lunch, but our boxes were on the way. We called every half hour, and every call the U-Haul rep said the boxes were on their way. Two boxes arrived out of 4 around 2pm. I called to ask where the rest of them were. It's at this point, they changed their story and denied I had ever called to confirm, said there was no call history, and that the delivery window was always from 1-5pm. So now, it's 3:30pm, we've paid for movers to come 1-4, and U-Haul is denying our multiple confirmations. They told us our boxes were 1,5 hours away. The U-Haul storage location was 5 minutes down the road. I called U-Haul corporate and they were absolutely no help either and continued to deny us of any call history. They transferred me to different departments and while waiting on being transferred, U-Haul dropped my call. At 5:20, our last boxes had arrived, but after the movers had left. This meant we had to pay them for 2 hours of standing around, then had only 1 hour left with them to help us move 1,5 of the 2 boxes. The drivers of the U-Haul trucks also couldn't back into our driveway â€" they hit our tree and electric pole â€" and my husband and one of the movers had to back them in. We now have property damage. Also note we both took off work that day. So we're out of 2 paid days of work, spent almost $400 on movers that stood around waiting with us while U-Haul lied to us, changed their story, delivered late, caused property damage, their and customer support dropped my call. They were willing to refund a $150 fee, but only after I chewed them out. Our phone histories show my husband and I called a total of 10 times to Uhaul that day. I called my credit card and we're disputing the entire thing. My boxes should have never been 1,5 hours away. They should have remained in my town, with a timely and property-safe delivery. This whole nightmare was the worst customer service I've ever had.

Évaluation :

5

Your manager needs to show a little more patience with his customers. I rent from you frequently, but to other customers, I am sure they don't notice. It is all good. Thanks.

Évaluation :

5

Excellent service à la clientèle. The transmission may need service as it was kind of cranky.Z

Évaluation :

5

its great like it is

Évaluation :

5

You have the best people at this location. Give them all a raise. They are just so professional, helpful and friendly. WOW.

Évaluation :

5

I love the people that work at 2727 S. Santa Fe

Évaluation :

4

My neighborhood U haul did not have a rental available but directed me to this location and again I had a very positive experience.

Évaluation :

5

Fast, good quality service. Very easy access.

Évaluation :

5

Everything went smoothly. We were very happy with an early delivery date.our only issue was trying to get a hold of the right person to schedule the early delivery. Other than that every thing was great!

Évaluation :

5

A couple of days before I was supposed to pick up my truck, I got a call telling me that there were no U-Hauls of the size that I ordered near me; I would have to drive 5 hours away (one way) to get one. I called the number provided and they worked with me to find a truck much closer. When I went to pick up the truck, the gentleman no at the counter and the other staff were very nice and helpful.

Évaluation :

1

I had the absolute worst experience truthfully and I was hoping to get a refund but couldn't stand to wait another second at that concrete hellhole. It seemed it was possible to update the delivery address and have it delivered to our new house (tried to update before the pod was even picked up) but the website wouldn't let me update an address so I called to update and was told "he'll put that in the notes". Not feeling terribly comfortable with that response, we followed back up a few times in the weeks before and after pickup to which the different employees said they did and did not see the update in the notes. Rough start. Once the pod made it to the original location (the one we were trying to not have it sent it to) we were told we needed to give them 24 hrs notice to come pick it up. We were also told if we wanted to update the address and have it delivered to our new home, it would have to be another week-long wait. Frustrated we said alright heres our notice, we'd like to come by at 10am tomorrow and they said it'll be ready. We called the next morning at 9:30 to confirm our pod was going to be ready and was told it would be. We showed up at 10:15 and was told our pod will be out in 15 min...2 hours later we got our pod. In the grand scheme of things, the employee that told us to come at 10 is the one who started this. We would have been annoyed but not furious if they said sorry they're understaffed come back in 2 hrs when we actually have your pod. Ultimately, we were out of our minds frustrated and furious after almost a month sleeping on a couch without our furniture and this place was not in good running order, so much so that the district manager Tavis needed to come in and help fix the situation. Never did get to talk to him but i did notice his 30oz starbucks cup when he rolled in to the location half an hour later than we were told he would be there. Long story short I hope no one ever has to deal with this service ever again and if Tavis or Uhaul of englewood in colorado wants to remedy some of the shit show you created- Train your employees properly, take care of them and pay them fairly. High turnover and inept employees can be helped with better training and better employment practices.

Évaluation :

5

Employees were awesome - great vibe! Was a very different and positive experience than going to other uhaul locations

Évaluation :

3

Availability one the website was different from actual availability and information that would've helped us between the two locations involved in our move wasn't shared until it was too late. There's a disconnect in communication between all of the locations and website.

Évaluation :

5

Great group of people

Évaluation :

5

Staff was very helpful and friendly. Made the experience hassle free and convenient.

Évaluation :

1

There was Poot customer service in this place. The employees need to be better train on maintaining a knowledge on the services they provide. I can assure you my business will never need a truck from here ever.

Évaluation :

5

The staff was friendly but your internal communication was horrendous. We received multiple calls saying we needed to pick the box up when we had already paid for and explained repeatedly to multiple team members that the box was to be delivered and parked in front of our house. Additionally we scheduled to box to be picked back up and taken away on Monday and no one came until Wednesday. The product was good, but the god awful communication was infuriating and stress inducing. I will likely seek a different company offering the same service for any future moves.

Évaluation :

5

Leather sofa had some pretty significant cuts and scrapes where the leather was badly scraped off. Overall, this was a good experience

Évaluation :

1

I tried to open my storage room that I had for over 3 years. There was a lock on my door that had a U-Haul paper tag on it. I went to the office and asked for the lock to be removed. My rent was fully paid on time. Within minutes an employee behind the counter informed me that I couldn't come in there and be discourteous and that I had to leave. I was not being discourteous, I just wanted them to remove their lock. The employee who accused me of being discourteous within seconds was threatening me, verbally abusing me and told me that that he could move my belongings out of my storage unit within 24 hours. He identified himself as the new general manager. Three days later I had my storage unit emptied of my belongings after a different employee insisted that the computer said I had the wrong kind of lock. When she finally accompanied me to my unit, she saw that I had the correct type of lock and she removed the U-Haul lock. I will never use U-Haul again!!!

Évaluation :

2

Employee moral and attitudes. Not a friendly welcoming, or helpful environment. We will not rent from this location again

Évaluation :

3

Stop changing your access hours. When I rented I chose your location because it had 24 hour access. Now the only time u can access your unit is during business hours. Why do you not notify customers when you change your access hours? Awful customer service!!!!!

Évaluation :

5

Excellent customer service, Kendall Anasthia, and the team listened carefully while I attempted to plan a long distance move. They made great suggestions and helped pull together my plan. The 26' truck only had 28k miles, and had Bluetooth and 4 cup holders! Important stuff for long distance moves. All in, we saved about 5k moving ourself, including the cost to hire some amazing loading and packing assistance from the folks at MUV (highly recommended as well).

Évaluation :

5

I showed up a little frazzled and the staff was so helpful and kind, way beyond my expectations. They worked with me to ensure I was so well taken care of. Thank you all so much, truly

Évaluation :

5

I should have picked up the trailer at the County Line location. They were rude at the location. So, my husband had to drive all the way to Santa Fe location. They were really nice and profession at Santa Fe location. Thank you!!!

Évaluation :

5

Alex was super helpful, patient & friendly

Évaluation :

5

The lady who helped me was very helpful to satisfy the customer she was awesome

Évaluation :

5

Would recommend this Uhaul location to anyone! Great staff and property. Thank you for all you do!

Évaluation :

5

Everything was wonderful and everyone was so kind and helpful. I really appreciated the security of the building and it made it much more comfortable for my children and I to go to our unit whenever we needed to. The only thing that was a bummer was that the after hours access did not seem to work for us. A couple times we went and we couldn't get in. But other than that it was great!  Thank you!

Évaluation :

5

Unit arrived without furniture pads, but I called and Denver center found some and had them delivered within an hour. I am so impressed with this overall experience I can't thank U Haul enough!

Évaluation :

2

The storage unit I rented was occupied by apparently an illegal tenant. No one at the facility had bothered to check ahead of my arrival. We ultimately got another unit which required us to walk up a flight of steps with our furniture and boxes.

Évaluation :

3

A few hours before I was scheduled to pick up my trailer, I was notified that the location changed. I was supposed to get a $50 credit, which was never sent to me. The communications at U-Haul is perplexing. Some of the rental information is overcomplicated, while others are laxidasial

Évaluation :

3

It appeared someone tried to break into my ubox. Some metal straps that I applied had been cut.

Évaluation :

2

Everything was completely unorganized. The van we got smelled strongly of smoke. The side door wouldn't open. Check in took a long time. The reservation number I got in my email wouldn't pull anything up. The only good thing was that the staff were all very nice and seemed aware and apologetic that the whole system wasn't working well.

Évaluation :

5

People working there were great!

Évaluation :

1

Communication was horrendous. I have never had a worse experience. Movers help had to travel all over town to find the ubox both in Florida and in Colorado. I did all my part in confirming and making calls ahead and that was still not enough. This has changed the way I think about Uhaul. I thought this was going to be great but I was completely disappointed.

Évaluation :

3

Staff at this location are terrible

Évaluation :

4

Above average in Colorado but worked with your Call Center to get moving date changed since u boxes got to Florida early. The changes were not recorded nor communicated to the U-haul staff in Port Richey. The Port Richey staff were above average too and very helpful. However your different departments don't answer the phones to each other. People didn't do their job at the Call Center and caused our household lots of anxiety and extra days in a hotel. I would like a 25 % refund for all my troubles and expenses incurred. You all could have unloading our belongs as early as 3/8 because the boxes arrived but would not release the boxes since the payment date wasn't Until 3/10. Did anyone ask for payment before 3/1. No. Please read the notes in my file for all the hassles U haul put us through during our move. Please change your survey since your questions are slanted to getting good reviews when they are not warranted. Please have someone contact me that can help me get a refund. Thanks Terri

Évaluation :

5

Very helpful and nice staff. Way to go u haul!

Évaluation :

1

I did not like this service because the container got picked up too quickly the following day. And I didn't get a chance to pack more stuff. The movers never showed up to unload. I had to scramble to find assistance from others. I need a refund for that. The container was late arriving at the destination. Terrible service. And I did get one drawer damaged.

Évaluation :

5

The employee was personable and worked quickly to get me on my way.

Évaluation :

1

Worst location ever. Who are you hiring to work here??

Évaluation :

2

A lock was placed on my storage unit and I was told "come in anytime and we can take the lock off". So Sunday I came in to get it removed and supposedly no one was able to remove it since they didn't know were the key was. Well, I called in on Monday informing them that I wouldn't be able to make it that day can they remove the lock. The women I spoke with put me on hold and Alexis had answered. I spoke with her about the situation and she said her staff was able to unlock it since they have access to the key and didn't know why someone did do so. Now, I did get angry and frustrated and took it out on Alexis which i am sorry, but for future reference when someone goes to the unit and needs it unlocked everyone should be able to do so. No reason to have 4 people and nobody able to unlock a lock

Évaluation :

5

I went for a truck and one month storage was a good idea. Now I'm thinking get a bigger one 

Évaluation :

2

We coordinated U-Box pickup time weeks in advance. When the movers showed up to get the U-boxes on moving day, they were told that the U-boxes were not ready. This proceeded to make us miss a full work day sitting in the parking lot, waiting for UHaul and our movers (who were contracted and coordinated BY UHAUL) to work together to hand over the U-Boxes for loading. Once loaded and returned to the Uhaul facility, everything went smoothly and our boxes arrived at the end location early, to a fantastic Uhaul destination team.

Évaluation :

5

A great experience!

Évaluation :

5

Excellent service à la clientèle

Évaluation :

1

Drastic reduction in access hours with zero notification and no return-to-normal access hours plan/date provided. I will never do business with UHAUL again.

Évaluation :

4

The truck I was assigned had a rear tire that was worn badly. As a result I had a Blow out during my trip and had to wait approximately 4 hours for Emergency Service. I should have inspected the tires better upon picking the truck up but I trusted U-Haul. I was also pulling a 2020 Tacoma behind the Truck. Tires should have been replaced before the trip. Or I should have been given a Truck with more Tread on the tires for a trip as long as mine.

Évaluation :

5

Extremely helpful staff & phenomenal customer service!

Évaluation :

5

Marcus was Very knowledgeable and helpful. Made the experience all the better.

Évaluation :

3

I wish it was open later

Évaluation :

4

Manager helped me resolve issues of closing contract on my storage unit.

Évaluation :

5

Friendly and professional service. We appreciate the help we received from this location they are great.

Évaluation :

3

Move in was delayed because Uhaul could not locate keys to the available move-in units. This was a big inconvenience for us to wait to unload our trailer when we arrived after a long, tiring drive that day. We were not able to start moving into the unit until after they found the keys and then we were forced to return the trailer by ourselves after the office had closed and the staff had gone home. This resulted in an extra day charge for the trailer rental which we have disputed because they agreed to waive that extension fee due to this key problem that they were responsible for fixing.

Évaluation :

4

Two item, no lights in each unit and it's very dark. No elevator to the second level so we couldn't get a unit with a larger door to move in larger items.

Évaluation :

3

The lock was supposed to be provided for free for the storage but the staff told me they do not provide locks. Property insurance is supposed to be included but the staff told it does not. The price is only for storage. This is again confusing because in my reservation it was included.

Évaluation :

1

I contacted the staffs over 5-6 times to cancel my storage unit. The Eaglewood store NEVER gotten back to me and still wanted to charge me for the storage unit. I called numbers of time and finally got that cancelled. The executive assistant who assisted me was not friendly!!! and trying to accuse me on lying about "I have already moved out my storage unit before taking a look at it"! but it turned out to be empty since a month ago! POOR service!!!

Évaluation :

5

Great facility and awesome and helpful staff.

Évaluation :

5

I had a tough situation but this facility helped me out more than I can express. The world needs more people like this team. Thank you so much for all your help.

Évaluation :

5

Great storage experience..

Évaluation :

5

I never received a final optic my receipt

Évaluation :

5

I would definitely recommend this location to a friend!!!

Évaluation :

2

Every time I removed my lock from the storage unit an alarm went off. I assumed that if someone was really concerned about that they would show up. Nope. It took 2 trips to get all of the stuff out of the unit. On the last load, I went into the office to cancel my rental. After waiting in a line that didn't move for over 30 minutes I decided to check and see if I could cancel online. Which I could. So I went back to the unit and took the requested pictures and submitted them. I also canceled my monthly auto payment (so glad I thought to do that). I then started getting emails and bills in the mail telling me that I was past due for my rental and that liens were going to be put in place. I emailed the location and got a response that it was an error and I wouldn't receive any more bills. Wrong again. The bills kept coming. I kept sending emails. When I tried to call the location to speak to someone I ended up hanging up after being on hold for 45 minutes.

Évaluation :

4

Safe place but layout is terrible….staff is great

Évaluation :

4

Everything was fine until I realized the uhaul place hadn't checked my unit when I tried to close out. They were going to charge me for another month by mistake but other than that, once I brought it to their attention, everything went very smoothly!

Évaluation :

5

The staff was soo amazing and super helpful. Especially since the site said my reservation was canceled. I wish I was better with names and remembered the names of the two awesome woman who helped me!!!

Évaluation :

5

Very pleased! I’ve had bad experiences w uhaul, different location, but this experience was great!

Évaluation :

3

The corporate office is super unhelpful, unclear, and rude. Would not work with anything but a local office.

Évaluation :

1

Should have enough trailers available

Évaluation :

5

No problems moving in or moving out. Storage space was clean

Évaluation :

5

Excellent staff ask questions that were fully answered even took the time to walk with me to see the unit very nice experience thank you you all

Évaluation :

5

Very professional staff,

Évaluation :

5

The uhaul team at the 2727 location is awesome. They do a great job! Went well beyond what was needed to assist me and my storage needs.

Évaluation :

3

I canceled my unit before I moved in to unit . I asked for a refund of the 10 95 for renters insurance. . And the lady there said she took care of it for me . But online it looks like she just backdated it to 8/29 and then put move out date as 9/1 , which caused my refund of 10,95 to be gone and a balance of 0.00 . This is incorrect. Please call me at 720-603-5867 asap . Merci

Évaluation :

1

I emailed the gm for a refund and haven't heard back as of yet. This was after the computer system messed up my access and made my rental irrelevant.

Évaluation :

5

The front desk was so helpful! Our original unit size was not available so they worked with us to get the situation fix. They were so helpful!!

Évaluation :

5

Charles was awsome you have a great employee in him. He was the reason it was a great experiance Thank you

Évaluation :

5

The girl who checked me in was amazing

Évaluation :

5

We were renting a truck online and didn't know you could reserve storage on the same transaction. This made it extremely simple! when we arrived to the facility we weren't sure from the looks of the outside that it was going to work and then upon checking in realized we didn't reserve what we wanted (we thought we were reserving a 10x10 on the main floor but it was on the 3rd) and the unit we wanted wasn't actually available. We were going to try a different location but the man who helped us went above and beyond to help and accommodate us. He was very nice, explained things well, helped with the locks, and his customer service was a huge reason we didn't move on to the next location. we were able to find a smaller unit on the main floor that still worked out and the experience was the best part of moving day! Merci.

Évaluation :

5

Really nice looking storage facility.

Évaluation :

3

Spent too many hours trying to check out.

Évaluation :

5

Extremely happy with how clean the facility is! Huge shout out to the custodial staff!!

Évaluation :

5

The manage Charles was amazing. He followed through on our requests and kept us updated. We're so appreciative of him and his staff.

Évaluation :

2

Computers were extremely slow. Was up there 2 hours longer than i should've been

Évaluation :

5

Ryan was super helpful, very informative, and walked me through the steps/procedures throuroughly. Great customer service!!!!

Évaluation :

5

Overall great experience

Évaluation :

4

Everyone that worked there was so busy they couldn't help very well when we needed it. That said, they were all nice and efficient.

Évaluation :

4

The online process did not grant the free month. Everything else was a good experience.

Évaluation :

3

On the Sunday we moved out we were the first storage customer into the facility and the smell coming from the restroom was horrible. The trash and mess was absolutely gross. I notified two different employees and one saw the mess and we made a comment that a homeless person probably spent the night in there. I sprayed an entire can of Disinfectant to kill the smell. When we came back around 3pm the restroom was still not cleaned and other storage customers were commenting and taking pictures and posting it on Facebook. The person who checked me in was absolutely polite and professional, a great employee. The rest on the facility was clean and well lit.

Évaluation :

4

This is by far the best storage facility experience I've had. Only issues I'd raise would be the parking lot was consistently hard to navigate, though I think that's noone's fault due to the place always being super busy and I think one would argue understaffed. All of my staff interactions were pleasant and they went above and beyond usually.

Évaluation :

4

A+ Management was able to help me and take care of my storage needs. They were very accommodating and the facility was always clean and accessible.

Évaluation :

1

No customer service. If you have a problem you are on your own. Call them and you will sit in hold for ever. I will never use uhaul ever.

Évaluation :

5

Charles was very very helpful!

Évaluation :

2

I had booked the storage 3 months in advance and still when I arrived at the location I was told they didn't have availability for the size I was looking. I had to manage another booking with 2 different sizes and pay $80 more than what I initially was quoted. This is a ridiculous way of confirming there is storage available when the storage was not available

Évaluation :

2

Access code didn't work, no doors were open other than a bay door that was left wide open and an emergency exit door that didn't shut all the way. Found my way in through those only to set off the alarm on my unit when I opened it up because I couldn't disarm it.

Évaluation :

1

Had very difficult time competing the move out process. Everything was out of unit by June 2. Continued receiving charges for two cycles, even after completing walkthrough of unit with uhaul employee. He forgot to close out and complete the move out. I returned to the store after receiving the first unexpected charge, same employee said he forgot to complete the move out but would be doing it that day and refund the transaction. After not receiving a refund, I was charged again. Called the uhaul phone number and had to be placed on hold for nearly 40-minutes only to be told that since they can't confirm the storage unit had been cleared out, there was nothing they could do except put in a complaint. He couldn't give me a direct number to the store or manager. I had to go throw Uhauls Twitter Direct Messages where they were able to give me the direct line to the general manager (Phil). Phil answered the phone, he was helpful and immediately able to complete the move out and initiate a refund for the two cycles. Wasted a number of hours and work interruptions trying to get what should have been a very simple thing taken care of. Would have thought I would've been offered something beyond the $210 refund that was owed to me for all the effort and hoops I had to jump through. Likely won't be using uhaul again for storage.

Évaluation :

1

It took nearly 2 hours to get me into a unit. First my reservation couldn't be found. Then they didn't know exactly what units they had available. Then they tried to put me in a second-floor unit, when I had reserved a ground floor (there isn't an elevator). Then they couldn't find the mast key to open their own lock on the until to let me in. Finally, they just cut the lock off.

Évaluation :

4

Staff the evening we were loading was unprofessional.

Évaluation :

5

I like the security system. It’s next level.

Évaluation :

5

My only problem is that my key card isn’t working, but staff has been great even though they’re crazy busy.

Évaluation :

1

Tube una experiencia muy me robaron. Y. Y perdí muchas cosas de valor y. Ehhienta de trabajo. De alto valor y. Y me dieron un trato muy mal. La Aseguranza y no tecupere nada. Porq no me quisieron pagar

Évaluation :

5

Friendly and professional service.

Évaluation :

1

The night I needed to pack out I had no access. I had already been assured that it would be open and available until 10. At 8:15 my access was denied. I had paid someone to come help me move out and they were not available the next morning when I had to pack out by myself. Every time I went in to do a transaction in the office there was a line of people. Get more staff.

Évaluation :

4

Becky was very friendly and helpful!

Évaluation :

4

The only reason I gave this rating is because it was very difficult to reach the staff by phone.

Évaluation :

1

Very pleasant staff. HUGE issue, I stopped into the location prior to setting up storage to see if it was what we needed. Looked at unit display for a 10 x 15. Had a garage door as display. Great. When we had a loaded truck with several trip to come. We were told that it would be a 10 x10 and an 10 x5 next to it. That would not work for what we have to store. Then it took a long time to find a 10 x 15 unit.. went to unit and that would not work because of small doors and we would not be able to get items into unit. Tried several to review. Then found out that was is display and what you have are totally different. BAIT AND SWITCH. The only place for garage doors is second floor . No elevator. That can't work, it is very heave what we are storing. Then GM called uhal down the road and asked if they had 10 x15 and they have outside entrance. OK but perferr instide. Went to the other location, and the cost was $40 more a month for non climate control. Was under the gun and had to do that. So not really pleased with UHaul. The Santa Fe location had insulation ripped on ceiling, asked to have fixed before loading unit. Did but will have to do it again as they only had duck tape. Then noticed after almost totally loaded that there are whole to the outside on bottom of wall, asked to have filled so pest (mice and rats) don't get in. The person at the desk doesn't really work the front desk. Rep at lunch left message at desk asking erh to call. Have yet to hear back a week later. HAve tried to call back goes to customer service and hours on the phone. This had been a horrible experience and VERY disappointed. The staff is very nice though. Now kinda stuck as we don't have the time and manpower to make another move to a place that actually. IT is so WRONG that you do the bait and switch

Évaluation :

1

I was lied to about a promotion and given wrong information about having my first month free for a storage unit. The staff was not friendly and had no sense of urgency. I will not be returning to U-Haul as a customer.

Évaluation :

5

The national computer system went down and created a disastrous situation for us - we nearly had to give our business to someone else. But Ryan Hammack patiently overcame incredible adversity to ensure we were taken care of. If not for Ryan, I would have never used Uhaul again. Because of Ryan, I have new respect for Uhaul. I have been in customer service for decades and his kind of commitment is rare. Well done...

Évaluation :

1

I haven't been able to access the building or move in. I have tried 3 times and reached out to management twice with no response.

Évaluation :

4

Very friendly staff.

Évaluation :

5

Everyone was so helpful and kind. Everything is so clean. Thank you. Keep up the hard work to be the best place around.

Évaluation :

5

AMAZING SERVICE!

Évaluation :

5

Staff is incredibly friendly and the facilities are remarkably clean. The team there does a fantastic job.

Évaluation :

3

When I first got my storage it was 24 hrs but that changed it to 7PM This will not work in my schedule

Évaluation :

1

I rented both truck and storage to pick my stuff and put it in the storage but the access card wasn't active during the access hours so I had to return the truck with my stuff in it because I don't have space for them ,that's why I rented a storage .Second thing, I waited more than 30 minutes on hold to speak with a customer service representative and no one answered. It was very disappointed experience.

Évaluation :

5

Thank you for your efficiency. I will definitely recommend this place.

Évaluation :

3

Move in was good but since, I’m not able to mange my accounts online.

Évaluation :

4

Bentley

Évaluation :

4

When I came in to get my lock, I had already completed the online reservation amd the gentleman helping me couldnt locate me even with the resv #. The whole process took way longer than expected and when it came time to get into my unit, the key card wouldnt work. I went back in to the office the office to get help amd wouldnt you know it, they could t find me yet again amd had to go through tbe whole process again.

Évaluation :

5

One of the best experience I've had with how busy they've been and a great and very secure location. Fantastic staff as well.

Évaluation :

5

Only thing that could use improvement is the phone support. When I call you guys, I could almost never get to anyone. It's like I was getting kicked over to a support center that always had wait times of >20 mins. So annoying.

Évaluation :

4

solo un enpliado mujer se porto mal

Évaluation :

5

Well done!!

Évaluation :

1

You guys are dirty thieves who can't even run a uhaul facility. Learn to do your mindless jobs.

Évaluation :

3

Overall I was very pleased with my storage at U Haul. I only had to leave when access to the location was limited to a scan card. Being only able to enter the site with the scan card limited me to access only when I was in my truck, when i needed to get in and was in a different vehicle I could not. I shared this with the staff when the change was made but no other options were available.

Évaluation :

5

All the staff there was very friendly and very professional.

Évaluation :

5

Very good thanks

Évaluation :

4

I wish there were larger units, I have had to rent from other facilities for adequate space for my needs

Évaluation :

5

This was an amazing end of my trip. The front desk lady was very helpful in switching the unit I had reserved online to a ground floor unit right by the entrance! She gave us a very helpful tour and all the info we needed. After we unloaded we easily checked in our trailer with Austin who was very helpful! All around awesome experience to end our trip with!

Évaluation :

5

Ryan and his team are ALWAYS ready to assist and accommodate. We'll run facility! Congrats

Évaluation :

5

Even though this place is very busy on the weekends, the staff of three worked together to help everyone!

Évaluation :

5

The staff was pleasant and very helpful answering all my questions. Thanks for great service!

Évaluation :

2

I did NOT move out. Your system totally messed up and listed me as a move out and then split up my storage units. This still has NOT been resolved!

Évaluation :

3

Long line when entered...no trash cans for simple trash...dont like how you have a bunch of doors and halls to go down for your unit, would like to be able to drive up to it...also understanding its climate control....

Évaluation :

5

The only impediment to the process I faced was a delay encountered when I was to unload my UBox and move it into storage. The UBox could not be accessed by the forklift while a semi was being unloaded. In hindsight I should have scheduled a definite time for the UBox to be moved. Otherwise the whole experience has been positive.

Évaluation :

5

I moved to CO from out of state and UHAUL packed up my belongings into containers and brought them to the UHAUL center in CO where I rented a storage unit for nearly a year. The cost was a third of the price other companies charge. The entire experience was pleasant, professional, and timely. I'm so happy I hired UHAUL to move my household to another State.

Évaluation :

5

Very clean. Helpful & positive staff.

Évaluation :

4

I moved out feb 27. Not sure why this says 4/1.

Évaluation :

5

Janelle is amazing and knows her stuff...we dealt with 2 men who were not as knowledgeable. She is just great and knows her job well.....very helpful.

Évaluation :

5

Handy storage unit, can be accessed at all times. They have furniture carts you can use to move your stuff as well.

Évaluation :

1

When I returned the truck the new manager Steve Was rude and smelled like he had been drinking Alcohol the night before

Évaluation :

1

Never again i

Évaluation :

3

The staff needs to be more helpful.

Évaluation :

4

The experience exceeded my expectations!!

Évaluation :

1

Screwed up my pricing, as well as move out date when I made it very clear when I was moving out 2 weeks prior. Awful service. Wouldn't ever use this facility again

Évaluation :

4

Thanks

Évaluation :

4

Great manager

Évaluation :

1

I have a poor review as the manager Nicole as decline my right to 24 hr access and i was told to have that i would have to be a business owner an told there nobody above her to talk to

Évaluation :

5

I was very happy with our experience at this facility. Cole was excellent to work with and does a great job running the facility. I would recommend using this facility for storage or truck rental.

Évaluation :

5

The staff are friendly and do everything possible to be helpful 💕

Évaluation :

5

Great job.

Évaluation :

5

Nicole was very helpful

Évaluation :

5

Great service! We showed up to arrange to get our Uboxes and they were able to get us set up right away, even got us a storage unit immediately. They were very helpful through the whole process!

Évaluation :

5

nice job

Évaluation :

5

Zachary was excellent, give him a raise immediately! Some of the very best customer service I've ever received. -Wolfgang Weber

Évaluation :

5

The facility is very clean and provided great customer service. Cole is the Storage Manager at this facility, she was very helpful and accommodating. The facility has very good security too.

Évaluation :

4

Staff was helpful getting setup with storage and showed us around the facility to insure knew where everything was

Évaluation :

3

Service is extremely slow although their are plenty of employees hanging out!

Évaluation :

4

They are addressing the security issues with the homeless people in the area and getting things working. The employees are great, nice friendly and I would do business with them again.

Évaluation :

5

I would gladly recommend this facility to my friends. I recently had a bad experience with another location. I have found this location to be friendly and the employees go above and beyond to help yo

Évaluation :

5

The staff and facility are outstanding!!

Évaluation :

5

Next time do not forget to close my storage when i leave.

Évaluation :

2

These comments are about Uhaul as a company: NOT CUSTOMERCENTRICK Comment from Uhaul employee: "We don't run a shuttle service." All my things in storage at one place & I had to go somewhere for truck

Évaluation :

3

We used our storage to the fullest extent. We paid extra for 24hr access had a couple of issue the last week and hit blamed for something we did not do. We got evicted and given a dead line that was..

Évaluation :

5

From renting a truck to a storage unit you guys rocked it. Very well organized many of people behind me and you made my experience fast and very pleasant thank you again all of you at U-Haul!

Évaluation :

3

The individuals at the desks were v helpful but the people helping with trailers and u boxes did not know many answers but would say they did- saying "I'm sure its fine" is not a good answer.

Évaluation :

5

I didn't visit the facility but Jennifer was great...very helpful and friendly. Ubox was delivered and picked up on time.

Évaluation :

3

I actually don't know the answers to these, since my box was delivered to me and I didn't go to the facility itself, but the first person who called me said he was going to call me back and didn't

Évaluation :

5

The delivery person Jennifer was outstanding.

Évaluation :

5

Great service and a great driving experience as well!

Évaluation :

5

Very careful with moving, very courteous

Évaluation :

5

Very friendly and helpful staff, good customer service, clean facility.

Évaluation :

4

process went smoothly from drop in Chicago to pick up in Colorado

Évaluation :

5

Everything went as smoothly as it could.

Évaluation :

5

Received excellent customer service from Jeremy Wiese, who impressed me with his knowledge and courtesy. Also, the setup of the storage facility is excellent.

Évaluation :

1

I did not visit this location, but had an extremely hard time getting help regarding a billing issue. My calls were not returned in a timely manner and staff was willing to help.

Évaluation :

4

The young man that helped me, I think it was Kyle, was excellent. He worked efficiently and answered my questions. Super friendly, great employee.

Évaluation :

5

Thw UHaul dispatchers were especially helpful and flexible. Great folk to connect with!

Évaluation :

4

The public bathroom needed to be cleaned, but other than that the staff was friendly and the place was good.

Évaluation :

5

The team was responsive to my needs and got me going once I came in.

Évaluation :

1

Jeremy need to be replace I spent 25 k over the last year with your company. I would still be a customer.the other employees are great phones are never answered and it seams like employees are working

Évaluation :

4

Charlie did a good job helping me get a storage room even though it was his first rental. The process went too slowly because this location is busy and understaffed. Tyler helped when not busy.

Évaluation :

1

No one on the staff could effectively use the computer. It took forever to pull up my information and errors were made every time. Please train your staff!

Évaluation :

5

The staff was seriously incredible. Moving is stressful. They made things easy

Évaluation :

5

The free 1-month storage with one-way truck rental was a huge benefit for me and my family. Thank you for helping to make my move a lot more convenient and with some $$$ savings!

Évaluation :

5

Good job.

Évaluation :

5

The General Manager Alexander was extremely professional and accommodating in meeting my storage needs. The facility was extremely clean and well maintained. I would recommend this Englewood storage

Évaluation :

2

Staff was consistently rude, unhelpful & condescending. We would not recommend this place to anyone for that reason. The rest of the facility was great.

Évaluation :

4

I think your new online system is slowing down your excellent staff. Every time I needed to access it move my storage box, your Staff were very helpful but the computer caused problems

Évaluation :

5

The GM was extremely helpful when I returned my U-box. I was dropping off the box before the location opened and he arrived early. He went out of his way to help me take the trailer off the hitch.

Évaluation :

2

Employees didn't listen, seemed to not know what they were doing. I waited over 45 minutes past my appt time to retrieve my boxes.

Évaluation :

5

Easy way to move.

Évaluation :

4

Staff did a good job.

Évaluation :

5

I would like to thank Mr Xander Marshall, for his professional services, his friendliness, and his great attitude towards pp who came in contact With him. He is a great asset to the company. Thx

Évaluation :

2

This was the most disorganized group I've ever worked with and I move frequently. I didn't get any clear answers on when I would receive my Ubox until I demanded the most senior person contact me.

Évaluation :

5

We received excellent service. They were careful to make sure we understood all of our options and that all was as we needed. Highly recommend this location!!

Évaluation :

5

Both men we worked with were wonderful. They made sure everything was i order for us.

Évaluation :

2

Already responded....

Évaluation :

5

Good service

Évaluation :

5

I did not go to the actual store. But my Uboxes were well taken care of

Évaluation :

5

Good value

Évaluation :

2

The staff was not very helpful when we had issues with delivery schedule, they were in fact rude, they just kept saying "There's nothing we can do"!!!

Évaluation :

5

The manager Xander is awesome! Very helpful and always makes my experience great when I have any issues or concerns.

Évaluation :

5

The manager, Xander was wonderful. He was so very helpful. He went above and beyond to get our Containers delivered by driving them himself. Excellent!

Évaluation :

5

This is a wonderful service.

Évaluation :

5

Thanks for helping me since 2015...the lites were not on in the ceiling in my unit1237..great place to park your stuff .hugs to all..have a great day

Évaluation :

5

Been a customer for years and will continue to do so. Merci.

Évaluation :

5

Your service is great. My only regret is the price of mileage. Just getting to and from storage one time doubles the cost. Discouraging for me.

Évaluation :

5

Fantastic service

Évaluation :

4

Good job

Évaluation :

1

Charged account for additional month and listed wrong move out date. Horrible office staff gives customers the run-around. Mistakes not corrected. Calls not returned. I will report to BBB.

Évaluation :

1

I have NEVER been in this location. I have however used U-Haul and have filled out this questionaire for recent services. You had 3 days to call me re: my bad experience and you never did :(

Évaluation :

5

Moving with the pods is so very very easy Thanks Uhaul!

Évaluation :

1

This was the worst service experience I have ever had. The facility was unaware where my Ubox was, multiple times they were unable to help me & once delivered it was bolted shut & unable to be opened

Évaluation :

4

I brought my loaded U haul into the Englewood facility on Sunday 10/7/18. I was helped right away by a young woman who hooked me up with the storage locker, but it took three tries. Nice facility.

Évaluation :

5

They franchise was great but the ubox experiences were horrible. Pods dropped off a day late, pods picked up two days early after confirming pick up date with Uhaul management.

Évaluation :

3

Gentleman that checked me out was amazing. Who ever closes at night treats customers poorly!

Évaluation :

5

Nothing to find fault with. Easy access, helpful staff, and clean facilities.

Évaluation :

2

Staff was very rude and lazy. I saw employees standing at the door talking while there was a line of customers being completely ignored. Staff was just very rude and blunt, lacking customer service.

Évaluation :

4

The UHaul computers and computer system are awful. Computers freeze frequently, and had some scheduling issues because changes to delivery schedule did not get from facility to delivery accurately.

Évaluation :

5

Great facility and staff was always so helpful.

Évaluation :

5

The employees were very helpful and kind. Thank you!!!! p.s. The storage units are very clean. I'd recommend them.

Évaluation :

5

Used this facility for 2 yeas and never had any issue,sometimes the staff is so busy with needing to move trucks and all that, you may be waiting for a bit if there is one person working.

Évaluation :

1

worst experience from the first day.

Évaluation :

5

Everyone at the Englewood Uhaul was amazing! Chris and Zander were so helpful. They treat people like people. The personal care with which I was treated was remarkable. I would highly recommend them!

Évaluation :

3

The delivery of my storage pod was great. Everything arrived ok. But I won't use U-Haul again. The pod arrived pretty bruised on the outside. Thankfully nothing inside was damaged. POD next time

Évaluation :

5

Found the padlock on my u-box broken (no face)

Évaluation :

1

I have tried multiple times to contact this facility with no response. I would never use u haul again, and I would definitely not recommend to my friends.

Évaluation :

5

The staff here was super helpful, especially since the online system didn't take my reservation correctly. Everyone was super friendly and quickly helped me get my Ubox out of storage.

Évaluation :

1

The worst company I have ever dealt with in my entire life!!! From start to finish U haul has screwed up. I have written complaints and made numerous phone calls. I am now contacting my lawyer

Évaluation :

2

There was confusion on which U-Boxes boxes to be shipped were in our order. Contacted main office which was in contact with you. Never were informed if order was corrected before shipment.

Évaluation :

3

ANN YU was the most helpful person I've come in contact with at uhaul. My box was going to be 6 days late but Ann helped me get it delivered after the 3rd day. Very patient and understanding

Évaluation :

5

Staff was helpful, available, calm, and professional.

Évaluation :

2

I made a reservation and they changed my time. They were very unhelpful and did not return my calls.

Évaluation :

5

The service was excellent! Thanks, Pat Edwards

Évaluation :

4

Really friendly staff and great experience! There was quite a bit of confusion over the phone during this moving process, but when I finally talked to the actual location, they worked it out.

Évaluation :

5

Excellent customer service

Évaluation :

5

Helpful staff

Évaluation :

5

Very organized place. The staff was very courteous

Évaluation :

5

A huge shout out to the store Manager, a great fellow who really puts the customer first. Extremely hardworking and patient with all of the situations. Would definitely recommend this location!

Évaluation :

4

Good place

Évaluation :

1

My UBox was not ready after I booked online, emailed confirmation, and called 30 minutes prior. I have to entirely reschedule my move because of this. Highly inconvenient and frustrating!

Évaluation :

5

First utilization of Ubox. Seemless! Thx much

Évaluation :

4

Need to fix your Ubox process. Online process and you also need to train your employees on the Uboxes. Price is great, process is horrible!

Évaluation :

4

I didnt like the hours i could access storage and to get the 24 hour access you had to pay more. All employees were very helpful though.

Évaluation :

5

i was impressed with the courtesy and professionalism of your staff especially Isiah and his willingness to accommodate me.

Évaluation :

4

None needed. They were great.

Évaluation :

2

Primary issue was cust service.They double booked me on my delivery date and forced me to re-schedule, boxes were delivered with bolts that needed removal, I had duplicate charges that need refunding

Évaluation :

5

great experience here. The staff was very helpful.

Évaluation :

3

Delivery driver was great. Pod delivery date was missed with no offer of $50 a day credit received back. I had to call to verify it was coming no call in advance of the delayed dates. D- Experience

Évaluation :

4

It took about half hour waiting on the phone to get help.

Évaluation :

5

Great experience!

Évaluation :

5

Only had Uboxes delivered but service was fantastic!

Évaluation :

5

This facility turned what was starting to be a frustrating horrific UBox experience into an easy & satisfying end result

Évaluation :

5

Very convenient location for me. Always clean. Like the recycle/reuse area. Staff always friendly & helpful. Merci.

Évaluation :

5

I used a pod for storing furniture while we sold our house the delivery and pick-up were no hassle at all. The young woman that delivered the pod was very friendly and professional.

Évaluation :

4

The owner of this facility and Isaiah were very friendly however, my experience with Moving Help was absolutely awful.