Évaluations des clients U-Haul Moving & Storage of Fairbanks

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Fairbanks

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Sigvald E. le

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Le client n'a pas laissé de commentaire.

Daniel Y. le

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Same as above. Remove the old decrepit trailers from commission.

Gregory B. le

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The staff member working (last name Henry I believe) was friendly and overall did a great job. It looked like he was basically running the show totally solo, and was able to ensure all the customers I saw were all taken care of. Good work.

Diane H. le

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Add a customer service person. The person who helped me was excellent but seemed like he was trying to do three things at once. I would use this location again.

Cathy J. le

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Le client n'a pas laissé de commentaire.

Hazel S. le

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After waiting to be helped for about 35 minutes to rent the vehicle, I left without being helped. I had return after picking up my help. There was another wait before being helped. They were short staffed. When the vehicle was returned, it took about an hour. These waiting times are unacceptable. The workers were polite but the long wait was unpleasant.

KELLY L. le

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More staff on weekends

Felix W. le

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Le client n'a pas laissé de commentaire.

Jill S. le

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Le client n'a pas laissé de commentaire.

Michael L. le

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The Staff at this location are exceptional! With every visit, Shannequa continually exceeded & went beyond expectations in customer service; the gentlemen did as well! The overall problem and major issue is the computer system!! They all experience sheer frustration at the speed of data transfer & crashing of the system. Corporate U-Haul needs to seriously equip this location with the proper connectivity necessary to match the employees desire to efficiently & effectively do their jobs. The wait for service can be excruciatingly long, through no fault of the employees. Please address this issue promptly.

Quartel E. le

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Look at the fluids ie transmission or engine oil that sort of thing the truck I had had low transmission fluid or old burnt transmission fluid it was shift not very well when it was well but over all excellent like usual

Roby Ann D. le

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Le client n'a pas laissé de commentaire.

Lynsey R. le

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Le client n'a pas laissé de commentaire.

Dominique S. le

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A couple of the women I talked to on the phone seemed to not have wanted to be at work that day. However the guy in the store was amazing. Thank you again!

Teodor D. le

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This uhaul, with 127,000 miles, had brakes that would sometimes engage only by pressing hard while sometimes pressing a little made the truck immediately stopped. The truck occasionally increased RPM on its own, even when pressing the brakes. Within 17 miles I used about 2 gallons of gas during city driving. I would never drive this quality of a vehicle again if I had a choice. The vehicle had incorrect mileage and incorrect fuel levels on the contract given to me. I showed this issue. I was asked to do a electronic walkaround on my own (no car rental agency has ever asked me to do this) , take photos of the gas and mileage and then once I am done on my own walk back in and ask for and obtain a new contract. This felt as a ridiculous attempt on behalf of uhaul to excessively try and cut costs and an extremely low impression of customer service and human interaction in this rental. I also learned, unbeknownst to me who had previously rented with uhaul years ago that now it is cheaper to rent if you reserve online before renting.

Bryan C. le

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Service is a little expensive, would have returned in only a few hours if it weren’t the same price for 24 hours of use.

Megan M. le

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Le client n'a pas laissé de commentaire.

Aaron R. le

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It was a stark contrast to the picking up experience I had. The fellow was super polite and friendly. Thanked me and I went on my way. He could tell by his handheld that I had already paid for everything. it was slick.

Mineta J. le

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Le client n'a pas laissé de commentaire.

Holly T. le

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Big thank you to both Jaymes and John for going above and beyond to make sure my long trip went smooth and safe! Even at the last minute when I had to trade out tow dolly for a car hauler on Labor Day, the day I was leaving Fairbanks, they were quick and efficient. This really helped alleviate my anxiety about my BIG move! Thank you!

Michael P. le

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Le client n'a pas laissé de commentaire.

Clarence T. le

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Staff was very helpful and informative. They did a great job and the rent as l went off without a problem.

Sam H. le

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Jaymes provided excellent service.

Angela W. le

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Le client n'a pas laissé de commentaire.

alan b. le

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The only complaint I have is that several times, while I was within the facility, someone triggered the alarm. The noise was so loud that it made my ears ring for hours afterwards.

tom P. le

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Great customer service

Louise H. le

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Staff very friendly and helpful!

Laury B. le

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These guys are friendly and helpful. Quick, easy and painless. I’d choose this location again

Seth M. le

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Le client n'a pas laissé de commentaire.

Bradley B. le

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Not have the drive through areas so jam packed. It makes it impossible to get out and there's no direction or flow of traffic.

Fredda P. le

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Everyone was very helpful and knowledgeable except for one person.the one person instead of informing you what he was doing he would just walk off and do it, otherwise everything was great.

Jeffrey F. le

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Le client n'a pas laissé de commentaire.

Gary W. le

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service sucks here, go elsewhere

Anthony A. le

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Excellent Services & Management at College Road, Fairbanks, Alaska UHaul location.

Heidi B. le

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John Fallleaf was so friendly and helpful!

Susheila K. le

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Fast, friendly, and professional

Krista P. le

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Poor attitudes were given by most of the staff members.

KIRSTEN R. le

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I had a great experience with my storage unit in Fairbanks. The only inconvenience was getting into my unit after hours. It was accessible from the outside but I wasn’t allowed in.

Paul F. le

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Brian was beyond professional. Not only super nice, but helped me get the right size unit for my needs. Showed me all the security and walked me through the keypad.

katherine m. le

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Everyone was personable and helpful. I will definitely use your company from now on. The added security is a big plus also!

christopher s. le

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Brian, Robert, and Shanequa were all very helpful and pleasant to be around. Normally I am a penske renter but have currently changed my thoughts of uhaul and will continue to use your services. Thank

JAMES J. le

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Brian is GREAT 1+! Solved issue w airport way rental. Would highly reccomend that he be in charge of all regional logistics here and Preston gone. Two opposites show the best and worst of uhaul.Thanks

LOREE F. le

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welcomed to the company and very well mannered. Pleasant customer service and very helpful.

PATRICK P. le

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Price increased us out of unit. They had a fault on their end for auto pay so charged us late fee. Called previous owner when we didn’t get there fast enough

Ray D. le

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awesome expereance, great proffesional friendly staff, especialy the young man from Ruby, his attitude and professionalism was aprecited. Thanks for making moving easy and stress free.

ROBERT H. le

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The staff has always been wonderful and prompt in addressing our concerns. The facility is always maintained at a high standard. I would definitely recommend U-Haul for any storage needs,

Jennifer Z. le

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General manager had exceptional customer service. Thank you!

mary j. le

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Thank you for the great customer service!

janice k. le

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The facility was great but access from college road was difficult and not well marked.

laurel r. le

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wish i could have accessed my storage unit after 8pm the staff in fairbanks on college rd were very helpful extremely kind & friendly extremely awesome at customer service & they had great teamwork

Duxie L. le

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Very helpful staff.

Kiana C. le

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They appear to be very understaffed and the staff are frustrated and overly stressed. The U-box I had delivered was never checked in bc no one knew how to do it . I had to go there & look myself.

Melissa W. le

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A lot of the staff seemed new and there were mix ups but everyone tried their best and everything worked out in the end. Big shout out to the manager for coming in on Friday to help, Thank you!!

Mary Karen M. K. le

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Thank you, the service was very good. Everyone was helpful and accommodating with returning the trailer, truck and storage of my household goods.

Edward G. le

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Moved out July 28, 2018. Unit 1067 had standing water in it. Mold crepping up the back wall. Our furniture has mold now. Staff person uninterested in our complaint about this.

JORDAN F. le

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Everyone was friendly and helpful. This was my second time using this facility.

EVELYN B. le

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Great staff. Always helpful. Clean facility and would use again if I ever need storage.

EDITH O. le

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Great experience from Colorado back to Alaska. Would use this service again.

Latausha b. le

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Thank you so much Christian!

charlotte c. le

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Everything was great. The snow and ice build up was bad but otherwise, uhaul met my storage needs.