Customer Reviews for U-Haul Moving & Storage of Fairhill

Évaluation :

1

That was no gas in it . It was so stressful for me to just get to gasttation what the hell uhaul

Évaluation :

5

This location was very well maintained and service minded. The assistant manager was super professional and helpful. However both of us had major issues in returning the dollies. The dollies were booked under a separate contract number than the truck. When I returned them the app didn't give me option to close the contract. Also the assistant manager tried to close it in his system but didn't allow that either. I spent 2 hours between calling customer service, chatting with customer service and calling 24/7 truckshare and NO ONE could help. I was promised to be resolved with the local General Manager but nothing was solved yet. This been causing me ALOT of time waste , pain and irritation but has nothing to do with the staff at the location.

Évaluation :

5

Wonderful customer service

Évaluation :

1

The alignment on the truck I received was acutely off. I got into a 3 car wreck. The staff at Uhaul admitted it was there fault. I have been asking for this in writing for the past 24 hours and it has not occurred. I am contacting my lawyer and the police department.

Évaluation :

5

The gentleman at the front desk was very helpful and knowledgeable. Even though he seemed to be the only one there and was busy he did not allow any customers that were present or calling on the phone feel like they were a bother. Unfortunately I do not recall his name but I picked up the Uhaul on Sat, Aug 27th at 7:45am. I will be renting from here again.

Évaluation :

5

I greatly appreciate your kindness and understanding in helping to make my moving experience the better expected one.

Évaluation :

5

The folks at Uhaul really went above and beyond to help make the experience easier.

Évaluation :

5

Service was great, I have no complaints

Évaluation :

5

Have gas in the truck

Évaluation :

2

Three workers were there, one outside tech and two in Uhaul Polo shirts. The two polo shirts looked and saw 4 people in line and left. After 20 min of waiting, the outside tech who was cleaning trucks, came inside to help those of us in line. I have been renting Uhauls from this location for the last 4 years and this was the worst experience so far.

Évaluation :

5

Didn't have the Dollys I requested.

Évaluation :

3

I had no issues with the actual pick-up location other than it being about 30 minutes further away than the location I requested when I made my reservation. The staff that helped me when I picked up the trailer were extremely helpful and professional, especially the one that connected the trailer to my Jeep.

Évaluation :

5

Mr Eddie was on point. Very knowledgeable and helpful. Great customer experience..

Évaluation :

5

Ac did not work in 101 degree summer . Truck was very old and beat up very disappointed with uhaul

Évaluation :

1

Gas on Empty, no other vehicle available, check oil light on, informed that it's always on, And given no consideration for the inconvenience of having to fill it up before my trip and given an insufficient credit for the gas that I returned it on at better than a quarter tank

Évaluation :

1

Store associate was the worst and they messed up my arrival time and lied about the fuel

Évaluation :

5

More people and the office

Évaluation :

4

Help customers by offering a pickup location closer to what they have asked for. Every time my requested location is ignored and I am assigned pickup somewhere far across town. This despite having a lot full of trucks two blocks away from where we live and many closer locations.

Évaluation :

5

Needs more help, companies forget that customer service is very important and try to keep cost down by having one person working in the store but forgets about the time it takes to check people in& out, hook up trailers, answer phones…

Évaluation :

1

The breaks were worn down. The power steering was really bad. The tank was empty before driving off the lot and to top it off I was charged extra miles for a vehicle that didn't go over 40 mph. Never again!!

Évaluation :

4

Location was good service was good only issue is that I had no coverage and it was added on later in the store which I did not approve of or asked for, specifically said no coverage.

Évaluation :

3

After I left the location and went on to I-95, I was 20 minutes into my ride and the check tire pressure light came on. It was a terrible inconvenience to me as I was traveling alone. Otherwise the van was fine. Very clean

Évaluation :

3

Have someone on staff there to answer any questions. Don't force customers to use this location, but allow them to pick their own drop off location. This location is in a rather sketchy part of town.

Évaluation :

5

Verry nice staff and verry helpful

Évaluation :

3

Move out date, was exactly 8/1/22

Évaluation :

1

I was assigned a different pickup location without any notice any phone call or text or email or any kind of communication from uhaul I went to the pick location I had when ordered waited online for more than forty min to be told location is changed and then took an Uber ride for $28 to reach the new location and waited thirty min to get a truck with warning light on to find out after an hour that it was indicating tired pressure has to be checked which is beyond unacceptable

Évaluation :

5

Everyone was friendly. They got me everything I needed and made it a smooth easy process despite the pressures of other customers.

Évaluation :

1

Had to wait in line 1 hour and 45 minutes to get the keys when I had already done online check in 4 days before.

Évaluation :

3

Yes if you can pick up and return at this location.

Évaluation :

2

This location does not do 24 hour pick up. Remove the option from the site. I sat waiting for three hours with no help with two other families because we had been switched to this location. If I could leave negative reviews for U-Haul I would.

Évaluation :

4

I brought the van that I rented back late and was charged an extra $20, which I am ok with, but I have issue that I was charged for an extra day of the "insurance" the truck was left in the U-Haul parking lot and the keys were turned in and therefore, I had no access to the vehicle. Not pleased. This and the fact that I cannot access my unit beyond business hours.

Évaluation :

5

Your workers are very pleasant people to talk to and they help me with all my problems today thank you very much

Évaluation :

5

no comment at this time

Évaluation :

3

Unable to pay storage payments on line after numerous contact with staff. Was charged late fees as well with actual time phone hardly ever answered. Mice droppings in storage checked out early and was not given retro pay

Évaluation :

4

There was an issue where the location opened two hours late. Once the store opened the service was fantastic.

Évaluation :

5

Make sure your truck is up to code. ABS light an alarm came on after driving for four minutes not far from the rental place. Pulled over tried to get in touch with the Representative. Unable. Truck stalled on Germantown Avenue.

Évaluation :

5

My overall experience was great !

Évaluation :

5

I was amazed it was a hazzle free experience experience. Nathaniel was phenomenal an explained the rental process.

Évaluation :

5

Great customer services

Évaluation :

3

Understaffed. The guy who helped us was great, but he was helping 7 people at once.

Évaluation :

4

When I initially made my reservation online the website said I would be able to pick up my vehicle at 8:30 AM, before the location opened at 9; however, when I got there, the website said I would have to wait for the location to open for an in-person handoff. This was a little annoying but honestly did not affect my uhaul experience that much, for my first move it went pretty well!

Évaluation :

3

Staff was super friendly and helpful!

Évaluation :

1

WAS CHARGED 6,5 GALLONS ON A 30 MILE USED. DOES NOT MAKE SENSE.... CURIOUS HOW MANY MILS PER GALLONS ON A 10 FOOD BAX VAN???? SOMETHING WRONG WITH THAT VAN OR THE PEOPLE WORKS THERE.

Évaluation :

5

The attendance is good

Évaluation :

1

Worse experience ever staff rude as amf

Évaluation :

2

Lights did not work. Short in wiring

Évaluation :

4

I don't know what you could do to improve it. The experience was relatively fast and painless.

Évaluation :

5

Please make the equipment available at the original location that was booked. I had to drive 25 miles to this location and back once again because the car trailer would not be available till later in the day.

Évaluation :

5

I'm sorry I didn't get the gentleman's name that signed me in but hes wonderful very respectful manifold mannerable you can tell he loves his job and he goes beyond the Call of Duty he he really needs to be commended I'm just sorry that I can't remember his name Please add his name to my comments thank you

Évaluation :

5

Everyone was efficient and courteous.

Évaluation :

4

The employees were excellent and helpful, but the equipment and items I bought were horrible....I found dead roach in my boxes and the gears in the truck did not shift properly.

Évaluation :

5

Only one staff and he was taking care of business, very friendly and professional.

Évaluation :

2

The worker had no idea what he was doing. I did the online self check in, and it told me to go to the front of the line to get the keys and he didn't know that was an option. He caused a scene because of his ignorance. He could've just handed me the key and I could've been on my way. He didn't even know the truck I rented was out front.

Évaluation :

3

Stop the bait and switch. If I order pick up for a certain location, I shouldn't have to drive across town because it's diverted to another location.

Évaluation :

5

Staff is excellent, patient, knowledgeable they all deserve a raise customer service was a ten plus

Évaluation :

5

I was able to access my storage @ the times I needed to worked was very polite & friendly & good conversation

Évaluation :

5

Keep up the good job 👍

Évaluation :

1

They had rats and when I went to get my stuff out of there there was rat poop everywhere and on everything on my kids clothes, shoes, toys,valuable stuff to me was ruined and had to go in the trash and they didn't inform their customers and that's not fair I haven't used or been back to that unit since last year now y'all are charging me for a unit I haven't been to or used and it's to the rats being in my unit can't use none of that stuff my couches, my dishes were un there as well and many other things trash you can't save or use that stuff no more unsanitary and nasty. You had some decent workers at this site others didn't have no bed side manners at all.

Évaluation :

5

Le meilleur

Évaluation :

5

I have been very safuce with U-Haul all the years with them

Évaluation :

3

Ghetto workers and They only had one cart which was for mattresses also lied about me not being able to get first months discount

Évaluation :

2

No one’s ever in office to correspond promptly, phones barely answered , staff don’t know how to conduct nor talk with people !

Évaluation :

1

So when I first got the unit couldnt get to it unless I went downstair and carry my stuff by hand because the gate wouldnt open. So then they gave me a larger storage unit that I didnt need. I wasnt avout to carry those tire chains down there and no help was offered. I think this place was not the best option. Its cool wasnt much stuff in the storage unit.

Évaluation :

5

I'm a little bias, because I love UHAUL,all my experiences have been great

Évaluation :

5

Although I missed Susan, she assured me that I was in good hands with the new store manager Fatima.. she has been amazing through this whole process of moving to another state. Her staff as well has done a good job of taking care of my needs if Fatima was out. Just the whole team in general was just great, thank you again Fatima you and your staff for helping through this all. You guys are greatly appreciated.

Évaluation :

5

It's always a pleasure dealing with the Allegheny office

Évaluation :

5

susan the store manger went above and beyond to make sure my experience at fairhill was pleasant. they were patient and worked with me when i was behind on payments and i was able to pay and move out successfully. thank you very much to the entire team they were very well mannered and professional.

Évaluation :

5

I would like to thank the staff employees customers and the community of the U-Haul moving & storage of Fairhill thank you...

Évaluation :

4

No real issues. I left my stuff in a unit, my stuff stayed in that unit until I removed it. The only issue I had was getting stuck in the loading area between the outer and inner doors when I was retrieving my sruff. It took about 30 minutes to get a call up to the desk to get them to open the outer door for me so I could drive the truck out. It was probably during a busy period or a shift change because the person I gained entry with was not the same as the person that let me out.

Évaluation :

5

The young lady was excellent with handling what I needed, an very knowledgeable

Évaluation :

5

Manager is a good person

Évaluation :

5

Susan S. And her staff are all great employees, she's done an excellent job in training, as a manager myself I would def say she and her team have a good head on their shoulders, work great under pressure, they know who I am when I call by phone number and greet me properly, susan is very knowledgeable with the questions I have asked of her. This establishment is set up for the win.. Thank you team it was a pleasure.

Évaluation :

1

Staff was unfriendly, unhelpful and seemed very unwilling to even answer the simplest of questions such as "What storage unit number am I in?" multiple rat traps were not cleaned and still had dead rats in them. Outside entry door propped open with mop bucket - so anyone could walk in and steal from any storage unit. If I didn't already schedule movers to unload my uhaul rental I would have driven away immediately and gone somewhere else. Will definitely be getting my furniture out of there at the earliest possible chance - I don't want it damaged by rats and becoming bug infested.

Évaluation :

5

Susan Singh provided excellent service! I felt great dealing her.

Évaluation :

5

Antwon was very gracious when the system began giving him some issues. He was helpful, concise and friendly. Nelson was also helpful when I returned to ask a question. Keep up the good work!!

Évaluation :

2

I miss my payment and they wanted me to pay 150 to get my stuff out so i had to pay 75. 00 that was horrible never again will I use y’all..

Évaluation :

2

Customer service could've been way better, especially with communication. Susan was the only decent person there.

Évaluation :

4

Very friendly and accommadating

Évaluation :

4

Yes this storage facility and staff exspecially Tiffany thankyou was excellent but in that building at night are rats that need to be address

Évaluation :

3

Rodents were living in my unit along with all my possessions. I had to throw a lot of things away because of it. The unit was extremely small for the price as well. The bathrooms were atrocious.

Évaluation :

5

Susan's customer service was unmatched, Always in and out!!

Évaluation :

4

The staff and access to the facility are excellent the only problem was there were rodent droppings on my items when retrieved from my storage locker

Évaluation :

5

xxxx

Évaluation :

5

Susan does an amazing job helping multiple people simultaneously! Tiffany has a great attitude and couldn't have been friendlier. Only issue was staff confusion when I was returning the truck.

Évaluation :

5

Very easy access in and out of the facility compared to the other ones in the city, very pleasant staff

Évaluation :

5

Service amical

Évaluation :

2

I hope to never Use that facility again.

Évaluation :

5

Check in was fast and efficient. The representative who checked us in, Susan Singh was friendly and helpful in assisting us in choosing the right size unit and answering all of our questions.

Évaluation :

5

Antoine Was a Excellent help to me and Josh Also and Susan to they make a great team!!

Évaluation :

4

O

Évaluation :

5

Great job by the staff

Évaluation :

1

I am very disappointed with this storage at 747w fairhill in Philadelphia. I'm still waiting for that store manager to call me back I called this morning anyway I called and wasn't informed 24 hrs co

Évaluation :

3

I got the run around from uhaul all weekend had to go all over the city didn't get what i was told i would receive had it took a whole weekend to put stuff in storage and i was charged for it i didn't

Évaluation :

1

Very unfair

Évaluation :

2

I rated this facility below average because the staff was rude and unprofessional. Angel and Antwan (I think that's their names) cared more about their pizza than helping me. They were very rude.

Évaluation :

4

The staff were very kind and extremely helpful. Jesus and Antoine went above and beyond to ensure that I was able to rent a suitable storage unit and a truck for my move.

Évaluation :

5

The staff is outstanding

Évaluation :

4

The manager was really professional and considerate.

Évaluation :

5

Merci

Évaluation :

5

The staff is awesome. The professionalism from all was very much appreciated. Thank you to the whole crew at Glenwood & Allegheny.

Évaluation :

5

The guy who helped me was a great help

Évaluation :

5

Two particular staff members I'd like to commend for their above average customer service, are Mr. Bradley Holmes and Ms. Susan Singh, they are an asset to the U-haul organization. Thank you both.

Évaluation :

5

Very friendly and nice place. Clean facilities as well. Would recommend this place anytime.