Customer Reviews for U-Haul Moving & Storage of Fairhill

Évaluation :

5

Aucun

Évaluation :

5

The attendants were very helpful and got me in and out of the facility in no time.

Évaluation :

1

Trip from Philadelphia to Maryland: Have the representative of this location know the Uhaul guidelines. The representative in Philadelphia (where I picked up my truck rental) stated that I had the Uhaul truck rental for two days but if I turn it in early (the day before) I would get some money back. However when I returned the truck rental to the Maryland Uhaul location, the representative manager stated it was not true. I rushed to turn in the Uhaul early for nothing. The representative gave me the customer service number to call and the customer service rep on the phone was rude and mean. When I explained my situation she (basically, passed the buck and didn't want to resolve the matter). I was very disappointed in Uhaul, especially because I use them often. Lesson learned.

Évaluation :

1

The employees were very unprofessional .

Évaluation :

5

Nothing i can think of at the moment. I think i would not come back if the place was not clean & your fleet of caro vans was not good. So you guys keep up the good work.

Évaluation :

5

Even on a busy day everyone was pleasant and helpful.

Évaluation :

5

Muy buenos servicio

Évaluation :

1

Arrived 30 minutes before closing to rent a tow dolly. The associate asked me “what do you need?” And I said a tow dolly, associate asked “do you have a reservation?” And I said no. Associate immediately had an attitude I guess because it was almost time to close. Another associate came in and he told the other associate “they want a dolly” with a pissed off sound when saying it. Other guy took care of me but was really chilled and took his time and asked question like “what car?” And I asked back, what car are we towing or what car are we using to tow with? He said towing with... after reservation was made the guys was like go to the back and someone will hook it up. Went to the back waited about 5 mins and didn't see anyone coming to me or around me. I asked one guy that was cleaning the trucks (which is the same guy when I first came in) and he got pissed of because I asked who could of hook the dolly to the truck.

Évaluation :

5

I was charged extra for using the vehicle additional hours

Évaluation :

5

I didn't find any complaints, everyone I communicated with on the phone and in person at I haul were very professional. Thank them and you

Évaluation :

5

Get more service people like the young lady that waited on me she was excellent

Évaluation :

5

I always have good experience with U hall , I love this specific location, the office is so clean and the floors of this location are super super clean and shines nice.... that is something I always see anywhere I go... I really recommend. Thank you!

Évaluation :

4

Tell the customer service representative not to be on their cell phone while waiting on a customer. I had to interrupt their conversation to ask a question. Maybe I'm old school, when I worked it was no cellphone. Your company is not the only one that have this problem.

Évaluation :

5

All was great

Évaluation :

4

Equipment was old, felt like a tune up is needed.

Évaluation :

1

False advertisement of 19,95 which turned in to 48 $charged to my account twice. Option to waive 10 $coll fee, verified current insurance provided coverage yet I was forced to pay addl 10 $fee because of the store policy. Deceitful! Cargo van was filthy inside and out and barely able to see through windshield, no fluid! 😡

Évaluation :

5

Great guys and girls

Évaluation :

5

Greatful

Évaluation :

5

Awesome!! Blessings!!

Évaluation :

1

Customer service. No reason the doors are locked before 6:30 when people are waiting trying to get in the store to return things. Employees should were in the back for almost 20 mins

Évaluation :

5

Great customer service. More help needed.

Évaluation :

5

Nothing it was a perfect experience and encourage others to use this service.

Évaluation :

1

Listen to the customer

Évaluation :

5

Make sure papperwork is doing the way the customer want. (( like McDonald's said. THE WAY I LIKE IT )) If it wasn't for the help on 103 w huntinpark ave. I wold have to return it back where i pick up. That wasn't a nice thing to do.

Évaluation :

5

It's always a pleasure dealing with the Allegheny office

Évaluation :

1

Be more professional, my truck wasn't clean it was covered in snow, I had to clean the top of the truck off, and I was over charged, when it was time to return the truck all the lights were off in the office which made it look like they were closed, and in a not so good neighborhood I was a little scared, all around poor service...

Évaluation :

5

Excellent customer service. Thank you

Évaluation :

5

The store rep was very friendly and kind also. Very professional in handling matters. I will be using this location for future purposes.

Évaluation :

5

Keep doing the great job y'all doing this is my second time picking up at this location and I must say the staff there does a great job thank you

Évaluation :

1

Had terrible customer service and didn't explain service correctly

Évaluation :

4

I completed the reservation process online. So, what's the point if I have to go through the whole process over again in the store.

Évaluation :

2

I originally had reservations for another location 1831 Allegheny and my truck wasn't their a truck that was on site mileage was unable to detect I had no time for the staff to figure things out I made reservations for a specific time and I expected to be served at that time so I went to 747 Allegheny the employee were young and very unprofessional I was able to get a truck but the staff was horrible

Évaluation :

5

Good customer service!

Évaluation :

5

Rien

Évaluation :

5

NOTHING EVERYTHING WAS GREAT!!!

Évaluation :

2

I was charge for gas when it was back at starting point. And they said they would put the money back on my card as i continue to view my bill i see that i was also charged a sales fee of 6 dollars i didn't purchase anything in store and it said see details below but nothing is thier. This store is adding on fees when they shouldn't robbing people of their money

Évaluation :

5

susan the store manger went above and beyond to make sure my experience at fairhill was pleasant. they were patient and worked with me when i was behind on payments and i was able to pay and move out successfully. thank you very much to the entire team they were very well mannered and professional.

Évaluation :

5

I alway get treated great at this location

Évaluation :

5

Rien

Évaluation :

5

The website was tricky, I had reserved the vehicle I needed, but I didn't seem to be verified correctly. I wasn't sure after I rented the vehicle if I would keep those blankets, for 10 $. I was in, but wouldn't have returned them to the package that nite. All went well with the billing too. I waited at home for the confirmation, which also was convient....

Évaluation :

5

The staff was nice and professional they addressed my needs.

Évaluation :

5

I would like to thank the staff employees customers and the community of the U-Haul moving & storage of Fairhill thank you...

Évaluation :

2

I rented a Uhaul for a few hours to move about 20 mins away. pickup was smooth, but they only had a larger truck available when i had rented a smaller one. I still had to pay for the larger vehicle or some reason. Return was smooth as well, however they must of misplaced the key and thought I had not retuned the vehicle. so they were blowing up my phone on Monday morning asking when i was returning a vehicle that I had dropped off on SATURDAY. long story short they need better record keeping.

Évaluation :

5

Nothing comes to mind. Just keep on doing what you do. A. Scott satisfied customer for at least 5 years

Évaluation :

5

I like customer service she was good

Évaluation :

1

They don't know how to treat costumer . I am a regular there and I always have a issue with them. That is the closest to my house but this is the last time I rented a truck at that location. 3 times they charged me 2 days because they checked my truck when ever they want so don't bather to get on time they will make you late to over charged you. Also they asked for 10,00 $ to report your truck clean even do is clean they say is dirty. The main manager she never knows anything and she is never helpful. If you want to go there make a video of any conversation to protect you self from them and good look.

Évaluation :

4

No real issues. I left my stuff in a unit, my stuff stayed in that unit until I removed it. The only issue I had was getting stuck in the loading area between the outer and inner doors when I was retrieving my sruff. It took about 30 minutes to get a call up to the desk to get them to open the outer door for me so I could drive the truck out. It was probably during a busy period or a shift change because the person I gained entry with was not the same as the person that let me out.

Évaluation :

5

Super been long time customer

Évaluation :

5

Time and time again I keep coming to this location only to find out that you guys are better than you were the last time so I say that to you to tell you that you are doing a great job thank you so very much Arnold Scott a satisfied customer

Évaluation :

5

Nothing i was very satisfied

Évaluation :

5

The young lady was excellent with handling what I needed, an very knowledgeable

Évaluation :

2

This was absolutely a terrible experience. I did not receive the right size truck that I wanted. When I did get a truck, it had heroin bags in the back of the truck. Then, after we loaded everything and went to the new location, we discovered that water leaked inside the truck and caused my couch and other items to get wet and dirty. Terrible experience. I will never use U-Haul ever again. I tried to tell the associate, but it was just a waste of time. They said I had to call customer service which had me wait for a long time without someone answering the phone. Horrible experience!

Évaluation :

4

Nothing i am very please And good customer service ALWAYS

Évaluation :

5

The drop off was quick and easy.

Évaluation :

5

It was all good for me I have no complaints

Évaluation :

1

Better communication between customer and service provider.

Évaluation :

4

I do not have any suggestions at this time. Renting a vehicle from this location was a very positive experience. Great customer service!

Évaluation :

5

Manager is a good person

Évaluation :

1

I brought the truck back bed swept clean they charged me 25 dollars because of some light dust so I they were trying to get out hosing it down which it should be anyway because of Covid-19 wow so I was charged for their job

Évaluation :

1

i'm very displeased i've been renting Uhaul for years. I received all these additional charges after the fact, they say the spare tire was missing when i returned it. I didn't remove no tire. Over 400 extra dollars was charged to my credit card. I done with Uhaul for now! They lost a good customer

Évaluation :

5

NO improvement needed. Location and vehicles were clean and maintained. Employees were polite respectful. Night time employee was very help and polite. I will be using this location again

Évaluation :

5

Susan S. And her staff are all great employees, she's done an excellent job in training, as a manager myself I would def say she and her team have a good head on their shoulders, work great under pressure, they know who I am when I call by phone number and greet me properly, susan is very knowledgeable with the questions I have asked of her. This establishment is set up for the win.. Thank you team it was a pleasure.

Évaluation :

1

Staff was unfriendly, unhelpful and seemed very unwilling to even answer the simplest of questions such as "What storage unit number am I in?" multiple rat traps were not cleaned and still had dead rats in them. Outside entry door propped open with mop bucket - so anyone could walk in and steal from any storage unit. If I didn't already schedule movers to unload my uhaul rental I would have driven away immediately and gone somewhere else. Will definitely be getting my furniture out of there at the earliest possible chance - I don't want it damaged by rats and becoming bug infested.

Évaluation :

5

Susan Singh provided excellent service! I felt great dealing her.

Évaluation :

5

Antwon was very gracious when the system began giving him some issues. He was helpful, concise and friendly. Nelson was also helpful when I returned to ask a question. Keep up the good work!!

Évaluation :

2

I miss my payment and they wanted me to pay 150 to get my stuff out so i had to pay 75. 00 that was horrible never again will I use y’all..

Évaluation :

2

Customer service could've been way better, especially with communication. Susan was the only decent person there.

Évaluation :

4

Very friendly and accommadating

Évaluation :

4

Yes this storage facility and staff exspecially Tiffany thankyou was excellent but in that building at night are rats that need to be address

Évaluation :

3

Rodents were living in my unit along with all my possessions. I had to throw a lot of things away because of it. The unit was extremely small for the price as well. The bathrooms were atrocious.

Évaluation :

5

Susan's customer service was unmatched, Always in and out!!

Évaluation :

4

The staff and access to the facility are excellent the only problem was there were rodent droppings on my items when retrieved from my storage locker

Évaluation :

5

xxxx

Évaluation :

5

Susan does an amazing job helping multiple people simultaneously! Tiffany has a great attitude and couldn't have been friendlier. Only issue was staff confusion when I was returning the truck.

Évaluation :

5

Very easy access in and out of the facility compared to the other ones in the city, very pleasant staff

Évaluation :

5

Service amical

Évaluation :

2

I hope to never Use that facility again.

Évaluation :

5

Check in was fast and efficient. The representative who checked us in, Susan Singh was friendly and helpful in assisting us in choosing the right size unit and answering all of our questions.

Évaluation :

5

Antoine Was a Excellent help to me and Josh Also and Susan to they make a great team!!

Évaluation :

4

O

Évaluation :

5

Great job by the staff

Évaluation :

1

I am very disappointed with this storage at 747w fairhill in Philadelphia. I'm still waiting for that store manager to call me back I called this morning anyway I called and wasn't informed 24 hrs co

Évaluation :

3

I got the run around from uhaul all weekend had to go all over the city didn't get what i was told i would receive had it took a whole weekend to put stuff in storage and i was charged for it i didn't

Évaluation :

1

Very unfair

Évaluation :

2

I rated this facility below average because the staff was rude and unprofessional. Angel and Antwan (I think that's their names) cared more about their pizza than helping me. They were very rude.

Évaluation :

4

The staff were very kind and extremely helpful. Jesus and Antoine went above and beyond to ensure that I was able to rent a suitable storage unit and a truck for my move.

Évaluation :

5

The staff is outstanding

Évaluation :

4

The manager was really professional and considerate.

Évaluation :

5

Merci

Évaluation :

5

The staff is awesome. The professionalism from all was very much appreciated. Thank you to the whole crew at Glenwood & Allegheny.

Évaluation :

5

The guy who helped me was a great help

Évaluation :

5

Two particular staff members I'd like to commend for their above average customer service, are Mr. Bradley Holmes and Ms. Susan Singh, they are an asset to the U-haul organization. Thank you both.

Évaluation :

5

Very friendly and nice place. Clean facilities as well. Would recommend this place anytime.