Évaluations des clients U-Haul Moving & Storage of Fairhill
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de U-Haul Moving & Storage of Fairhill
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Daphne D. le
Personnel was helpful and customer-friendly, especially since I didn't know what to expect. However, lot was open and debris from surrounding neighborhood littered the lot. Probably should get a fence.
jorinda k. le
Very friendly and accommadating
Ivan R. le
Truck was not clean inside and out. Woman associate was rude to non english speaking customer making fun of her. Customer service and professionalism was not good. Associate act like they did not want to be there.
Kevin T. le
Your Allegheny location has always been my go to for rentals. With the on-line reservation, this was by far my best experience. In and out in no time. Thank you guys.
Tinia Y. le
Nothing the service was great.
Cristian D. le
Very poor customer etiquette. Employees where on their personal phones and wouldn't acknowledge the customers. When approached I was told in a very nasty to wait in line. After the review of my truck return I was charged $10.25 for fuel even though everything was perfect and he verified everything with me.
Richard P. le
Nothing
Betty H. le
Your staff was very friendly and helpful I will use your company again
Edward F. le
Great
FRANK W. le
Susan was pretty intense. She was polite enough, but strictly business, not even a hint of small-talk.
Lindsay W. le
Be upfront
Yvette R. le
I personally went to office to rent a 20' truck for 1/25 however, I had to change the date to 1/26, I made the change online. When I arrived on 1/26 they did not have the 20' truck. I had no choice but to rent a 17' which was not big enough for all my furniture. I couldn't make two trips, I was under a time constraint. I had to rent another truck, from another company in order to finish my move.
Forrest H. le
Nelson was very helpful.
Gerald D. le
There was a spare tire in the cargo area with a nail in it that should have been fixed. I hadn't noticed it until we unloaded our cargo. The low tire pressure light was on but I had checked all tires for below average inflation and saw nothing to alarm me. The low pressure light made sense after I saw the nail in the spare. I left a note at the drop off location in Kennett Square Pennsylvania
Philip F. le
Originaly reserved unit from other store. Unit came back damaged so I could not rent it when I arrived. Should have been notified but received none. Arrived at original store and was able to find unit available. Situations like this should allow discounted charge to customers . Associates at both stores professional and friendly but were unable to provide discount for customer inconvenience. Corporate office should create policy to assist associates in field to a dress customer discrepancies in service.
Joel F. le
To have a member log(Rewards program), Sometime my family and friends need things move back and forth,and etc.
Justin E. le
My problem is that I put a few dollars gas in the truck and the charged me saying I used more than that but I only drove ten miles and had the darn thing for a few hours. There is no way I used all that gas. I have rented like 20+ uhauls in the last 18 months too. So think highly disappoints me
Cerise F. le
Staff friendly, informative
Maria A. le
Vehicle was dirty with graffiti all over it! The sales lady was not friendly and didn’t offer solutions. She also didn’t give great service about a service that another employee informed us about.
FATIMA R. le
Susan and Nelson are the best
Matthew E. le
Service was professional and friendly
derrick T. le
The all lied sent me to three different locations and charged me gas and miles after saying it was notes about the poor service and call 800 go U-Haul which was no better
SHAKITA L. le
N/A
William T. le
It’s hard to improve on something that’s already good. The service was very professional and courteous. Each person I spoke with at this location had product knowledge and was detailed oriented.
Eric J. le
Please hire people who know what they’re doing.
Christopher W. le
Friendlier and understanding staff the staff now sucks and all are rude inexperienced staff
Jorge D. le
customer service, unprofessional skills,Am coming in to return truck so i got to the front desk witch is what a costumer normally do and this is what i get from a guy that looks like a jail bird full of tattoos,, he tells me ,is someone outside,,,am thinking what is he talking about,,,,i don't work here,,,don't know what he is asking me with a very strong forward voice like and stupid or something else,,,so please pay attention to your employed because in todays world his going to find himself in a situation that he don't want.
Carol W. le
There were lots of vehicles available to rent. The front desk staff were very professional and friendly!
marcus R. le
I think your product has become better over the last 10 years. I like the check in&out on the phone process for after hours. It works well and backs up the process with pics. That is reassuring.
Randy P. le
Very disorganized. I was checking in and I was given keys to one vehicle but the text link with pictures was for a different vehicle. I never received a new text for the new vehicle. The vehicle was reported to have over 1/2 tank but upon entering it was below. Took over an hour from me talking to someone at the desk to me leaving with the vehicle. Very disappointed in that this site had high ratings.
Alison S. le
I was double charged. I got charged in Philadelphia then I got charged the amount again in Phillipsburg
Doris G. le
Take trainings on how to give better customer service.
Rasul H. le
A very good clean, sturdy driving truck customer service in the store was great and a clean facility/ bathrooms !!!!!!!!!!!!
Gregorio C. le
Manager of this location was very efficient and professional, i will recommend this location anytime.
Albert M. le
We experienced a problem with the mileage listed initially in the computer, it listed 50,000 (50 thousand) fewer miles than what the truck actually had. We reported this before leaving, and the attendant took a photo of the actual mileage to document this before we left the lot. When we returned the truck, we were then told that a new contract should have been printed with the correct mileage before we left. There may have been a problem with changing the mileage on the computer though, which is why the attendant told us we could go. Everyone was helpful and polite, the problem seems to have been some kind of computer issue that couldn't be resolved before we left with the truck.
Mariah R. le
Have your female staff that was on duty at 9am at 5744 Woodland Ave properly trained as we could not get our rental done there and I had to call around and then go to the the last location to get the item this caused me and my wife to run late this is unexceptionable for any customer
Timothy H. le
I had a van for 24hrs , I'm charged for a passenger broken mirror housing ($150) . I didn't damage it. The employee says it's my fault for lack of inspection during check out. not fair paying for others
Eric D. le
Better customer service and a clean truck.
lekeshia H. le
Stop over charging
mchel B. le
I think you should let the customer walk to vehicle to make sure it’s the right size before doin payment just in case they underestimate the size
ada M. le
Sometimes you have no option so that’s why I recommend the location as I finally got the equipment. The hardware to charge me was broken. It took multiple tries to add insurance to the rental. Actually a second transaction was required to add insurance coverage. The whole thing was very slow despite the employee best efforts to help. He had to call his manager multiple times. He had to enter my credit card number by hand multiple times.
Rodney N. le
Hire people who take their job seriously, open on time, clean the truck inside & out thoroughly, have more than 1 personnel handling customers to speed up the wait!
Vincent L. le
Great service
Jeffry F. le
after hours drop off did not work for me & wasted a lot of time - site did not work properly and waited 1/2 hr on 1 800 #
Kyle S. le
All was well. Thanks
Brendan W. le
The guy who was supposed to pick the truck up from me when I arrived was sleeping. I had to wake him up!
Wilmin D. le
Rude employees asked for someone who spoke spanish and the lady in the front said she only speaks it when necessary. Overall very bad customer service and attitude
Kevin N. le
It served all my needs
Jerry R. le
outstanding in all category as for as customer service..
WILLIAM C. le
Yes this storage facility and staff exspecially Tiffany thankyou was excellent but in that building at night are rats that need to be address
Megan G. le
One of the worst experiences ever. I wish I could give 0 stars. DO NOT RENT FROM THIS LOCATION!
Maxine S. le
I have always had good experiences with this location & u haul as a whole! I have issue with billing corporation wise as to return of unused monies! U blame on the bank but refunds as not done timely! 3-5 days is nonsense! Show me transaction code for refund,bank has not received monies yet. I want interest on my money you are holding!
bniya h. le
Rodents were living in my unit along with all my possessions. I had to throw a lot of things away because of it. The unit was extremely small for the price as well. The bathrooms were atrocious.
Teena C. le
Susan's customer service was unmatched, Always in and out!!
Robert W. le
The staff and access to the facility are excellent the only problem was there were rodent droppings on my items when retrieved from my storage locker
ERIC H. le
xxxx
Meredith R. le
Susan does an amazing job helping multiple people simultaneously! Tiffany has a great attitude and couldn't have been friendlier. Only issue was staff confusion when I was returning the truck.
Robert W. le
Very easy access in and out of the facility compared to the other ones in the city, very pleasant staff
ERIC H. le
Friendly service
ellis a. le
I hope to never Use that facility again.
marguerit d. le
Check in was fast and efficient. The representative who checked us in, Susan Singh was friendly and helpful in assisting us in choosing the right size unit and answering all of our questions.
richard f. le
Antoine Was a Excellent help to me and Josh Also and Susan to they make a great team!!
george w. le
O
ellis a. le
Great job by the staff
WILLIAM C. le
I am very disappointed with this storage at 747w fairhill in Philadelphia. I’m still waiting for that store manager to call me back I called this morning anyway I called and wasn’t informed 24 hrs co
Nysheem K. le
I got the run around from uhaul all weekend had to go all over the city didn't get what i was told i would receive had it took a whole weekend to put stuff in storage and i was charged for it i didn't
MARCUS F. le
Very unfair
Walker L. le
I rated this facility below average because the staff was rude and unprofessional. Angel and Antwan (I think that's their names) cared more about their pizza than helping me. They were very rude.
Jazsmine A. le
The staff were very kind and extremely helpful. Jesus and Antoine went above and beyond to ensure that I was able to rent a suitable storage unit and a truck for my move.
MARYLUE C. le
The staff is outstanding
LYNETTE H. le
The manager was really professional and considerate.
JACKELINE J. le
Thank you
Catherine T. le
The staff is awesome. The professionalism from all was very much appreciated. Thank you to the whole crew at Glenwood & Allegheny.
Ayana J. le
The guy who helped me was a great help
CAROLYN H. le
Two particular staff members I'd like to commend for their above average customer service, are Mr. Bradley Holmes and Ms. Susan Singh, they are an asset to the U-haul organization. Thank you both.
Georgine M. le
Very friendly and nice place. Clean facilities as well. Would recommend this place anytime.
tamika r. le
We were very satisfied with our rental space from U-Haul, it's was a convenient location and we'll kept.
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