Central reservation center should make sure the pick-up location (originally Sharon Hill) is actually open at the specified time. Glad I checked; it opened at 11:00 for my 8:30 reservation. Had to find another pick-up location with a one way truck. The Allegheny location was excellent. I will go to them directly next time.CHARLES H.
Customer Reviews for U-Haul Moving & Storage of Fairhill
Pour nous contacter
Philadelphia, PA 19133
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The employees were really nice and professional.Mouhamadou F.
Le client n'a pas laissé de commentaire.JOSE T.
The truck could have been cleaner, but it wasn't a major problem.MEGHAN F.
Guy that gave me my rental didn't mention and damage too the vehicle nor uploaded the proper photos that there was damage so I uploaded my photos once I seen them also the change oil light is on but the most disturbing was when you made a left with the vehicle it was rubbing underneath the fender where the damage is. On the return dude outside says one thing about returning process and dude inside safe something different and didn't want to inspect the vehicle and charge me or give receipt accordingly and that's not the way business is run it's a customer's money that wanna be charged the accurate amount and not have to call to dispute anything that wasn't accurate.ANTHONY T.
Le client n'a pas laissé de commentaire.TRACY S.
Excellent service à la clientèle.DAISY C.
It was extremely busy. The associate that took care of us was great. I could see she was under a lot of pressure. I am grateful to her as well for taking care of us.Amanda M.
Hire more employees like TRENT he is very goodJAMES S.
Le client n'a pas laissé de commentaire.TIDE P.
Le client n'a pas laissé de commentaire.PIERRE R.
Need more people to help at cashier counter.STEPHAN F.
Le client n'a pas laissé de commentaire.Kerby T.
Good service always, ladies 2 workers was a good team...CHARLOTTE S.
Le client n'a pas laissé de commentaire.CARLOS T.
Le client n'a pas laissé de commentaire.LEROY M.
the truck don't came with the hand truck but The Manager gave me 1 hour Extra, so I m ok with himALFREDO F.
Everyone was extremely helpful.JENELL F.
Le client n'a pas laissé de commentaire.FREDDIE G.
Le client n'a pas laissé de commentaire.DONALD J.
The rep there is so rude , impatient, impolite, knows nothing on how to speak to customers, let people themself to figure , where to find the truck in the lot, returning the truck going up to the office , yelled to customers and directed them outloud to not come to him and to look outside for the guy at the lot, whoever , who to see among all the guys we don't know.FADEL S.
Have more employees like trayJAMES S.
Le client n'a pas laissé de commentaire.TERRIN B.
Le client n'a pas laissé de commentaire.ELIASGEOVANY L.
Le client n'a pas laissé de commentaire.ALEJANDRO G.
Le client n'a pas laissé de commentaire.EDWARD R.
Had no line to wait on when I was there. So processing was simple and fast. Not located on busy main streets so getting rental in and out was easy. Driver door does not seal when closed so driving on highway have a bunch of air and wind noise coming in.NIM L.
Customer service wasDANIEL A.
The people were great. Where it is located was fine. Getting there was a nightmare for my mum. She was sick driving past K&A. Where she played as a child is one big shooting gallery. I have to rent a 15 ft truck with mum's loft in it next week. Why can't I pick the truck up at 2301 EAST TIOGA WHERE THE ORIGINAL RESERVATION AND PICK-UP WAS SUPPOSED TO beJOHN J T.
Le client n'a pas laissé de commentaire.RAFAEL F.
Le client n'a pas laissé de commentaire.Ebony J. | Expérience générale
The truck was full of mud in the back. The receptionist were holding private conversations while myself and other customers were there. Upon returning the truck the gentleman was training someone. I can say that both was very professional. Please get your front desk staff members together.TANYA B.
The van mileage and gas were incorrect at the start of the rental. Additionally the windshield wipers were completely not working.Thomas J.
The truck sounded like it was gonna break downGIANNI C.
Le client n'a pas laissé de commentaire.Joseph F.
Le client n'a pas laissé de commentaire.PHILECHA J.
Although I missed Susan, she assured me that I was in good hands with the new store manager Fatima.. she has been amazing through this whole process of moving to another state. Her staff as well has done a good job of taking care of my needs if Fatima was out. Just the whole team in general was just great, thank you again Fatima you and your staff for helping through this all. You guys are greatly appreciated.halima h. | Expérience générale
Nothing you were greatYVETTE G.
Le client n'a pas laissé de commentaire.AARON B.
the fees i paid after returning equipment were unexpected and made my payment double the amount that was quoted so unfortunately i feel taken advantage of and probably won't use uhaul again, despite having a good experience.Bridget D.
Le client n'a pas laissé de commentaire.JOHN H.
Le client n'a pas laissé de commentaire.CARLOS F.
Le client n'a pas laissé de commentaire.ERIKA T.
People very respectful and professional.ELIASGEOVANY L.
Le client n'a pas laissé de commentaire.DELIA R.
Le client n'a pas laissé de commentaire.TAHIRA F.
Le client n'a pas laissé de commentaire.DAVID C.
Fix the mobile app!!!!!!! I wasted 15 minutes checking out my rental only to have to go into the building to check out. Why offer mobile checkout if you're only going to force people into the building to check out equipment ðŸ˜¡ALBERT S.
Equipment should be clean, mecanically right at pick up time.Equipment status,and maintanance should be accurate.VICTOR C.
Show your customers, How to use the key card and tell you have to wait 24 hrs before you can used your key card.Lamont D.
Continue to provide excellent customer service. Friendly and professional.GREGORIO Z.
Le client n'a pas laissé de commentaire.JOSE M.
Le client n'a pas laissé de commentaire.LUIS C.
Good placeDAVID P.
Le client n'a pas laissé de commentaire.DANIEL J.
Customer service there was not good at all. Some of the employees were ok, but not personable at all. Just very uninterested to say the least. A woman that was out side working, had such a terrible attitude, like she did not want to be at her workplace. She would not come over to us to give clear directions of what she wanted, but got nasty with me because I did not understand her directions, I was in the truck and she was about 20-40 feet from me. Yeah so I will not be recommending this location to any of peoples.ANTONIO R.
Great place and personnel!CHARLES W.
Le client n'a pas laissé de commentaire.TIAWANA B.
Le client n'a pas laissé de commentaire.ANGEL Q.
The vehicle was not maintained properly it did not accelerate and switching gears was late. The vehicle would not have transported my load, I return the vehicle within an hour hoping for a refundANTHONY L.
No issuees with this location at all. Employee was great to deal with. My issue is with Uhaul overall. I scheduled a truck pickup two weeks ago at a location not very far from me to pick up a 26 foot truck at 9,3am. My appointment was confirmed via email. About 30 minutes before my truxk pickup I receive an email for COVID precautions and noticey time to pickup is at 12,3pm, hours after my origional time. I called to figure out what was going on. After 25 minutes of waiting in the que they said were sorry your 26 foot truck is not available. We only have a 15 foot truck for you. To say I was mad is an understatement. I had 10 people at my house helpung me move a large storage unit in addition to a 3 bedroom townhome. I told the rep a 15 footer wasnt going to cut it and this is rediculus that I had a confirmed registration for two weeks atmy 9,3am start time and a 26 foot truck as well as 10 people helping me move aome coming from 2 hours away! The rep said were sorry someone should have contacted you earlier this morning. I was fuming. I was finally able to get a 20 foot truck at a far away location costing me more gas and more importantly much more time to get to and back just to pick up the truck. To top it off I received the truck on empty! Im glad I will not be moving for a long time because moving is already stressful and uhaul added so much more stress to my moving day. The rep said we can gkve you a 50 $credit, i told her she needs to do more then that! She said she couldnt. I wont be using uhaul ever again!HARRY S.
Le client n'a pas laissé de commentaire.TIFFANY O.
Le client n'a pas laissé de commentaire.MICHELLE M.
The attendants were very helpful and got me in and out of the facility in no time.FERNANDO J.
Le client n'a pas laissé de commentaire.JOSE C.
Trip from Philadelphia to Maryland: Have the representative of this location know the Uhaul guidelines. The representative in Philadelphia (where I picked up my truck rental) stated that I had the Uhaul truck rental for two days but if I turn it in early (the day before) I would get some money back. However when I returned the truck rental to the Maryland Uhaul location, the representative manager stated it was not true. I rushed to turn in the Uhaul early for nothing. The representative gave me the customer service number to call and the customer service rep on the phone was rude and mean. When I explained my situation she (basically, passed the buck and didn't want to resolve the matter). I was very disappointed in Uhaul, especially because I use them often. Lesson learned.DESIREE N.
The employees were very unprofessional .Nassau M.
Nothing i can think of at the moment. I think i would not come back if the place was not clean & your fleet of caro vans was not good. So you guys keep up the good work.ARNOLD S.
Even on a busy day everyone was pleasant and helpful.STEPHEN K.
Le client n'a pas laissé de commentaire.JULIA O.
Le client n'a pas laissé de commentaire.MARIA M.
Muy buenos servicioJUADIN J.
Arrived 30 minutes before closing to rent a tow dolly. The associate asked me â€œwhat do you need?â€ And I said a tow dolly, associate asked â€œdo you have a reservation?â€ And I said no. Associate immediately had an attitude I guess because it was almost time to close. Another associate came in and he told the other associate â€œthey want a dollyâ€ with a pissed off sound when saying it. Other guy took care of me but was really chilled and took his time and asked question like â€œwhat car?â€ And I asked back, what car are we towing or what car are we using to tow with? He said towing with... after reservation was made the guys was like go to the back and someone will hook it up. Went to the back waited about 5 mins and didn't see anyone coming to me or around me. I asked one guy that was cleaning the trucks (which is the same guy when I first came in) and he got pissed of because I asked who could of hook the dolly to the truck.WALTER V.
I was charged extra for using the vehicle additional hoursLYNNISE B.
Le client n'a pas laissé de commentaire.SARAH R.
I didn't find any complaints, everyone I communicated with on the phone and in person at I haul were very professional. Thank them and youCHARLES T.
Get more service people like the young lady that waited on me she was excellentRICHARD J.
I always have good experience with U hall , I love this specific location, the office is so clean and the floors of this location are super super clean and shines nice.... that is something I always see anywhere I go... I really recommend. Thank you!GABRIELA W.
Le client n'a pas laissé de commentaire.ROBERTO L.
Le client n'a pas laissé de commentaire.Marcelino C.
Tell the customer service representative not to be on their cell phone while waiting on a customer. I had to interrupt their conversation to ask a question. Maybe I'm old school, when I worked it was no cellphone. Your company is not the only one that have this problem.CHARLES W.
All was greatJerrold B.
Equipment was old, felt like a tune up is needed.ADRIENNE T.
Le client n'a pas laissé de commentaire.ARNOLD S.
Le client n'a pas laissé de commentaire.JUAN C.
False advertisement of 19,95 which turned in to 48 $charged to my account twice. Option to waive 10 $coll fee, verified current insurance provided coverage yet I was forced to pay addl 10 $fee because of the store policy. Deceitful! Cargo van was filthy inside and out and barely able to see through windshield, no fluid! ðŸ˜¡Deanna S.
Great guys and girlsLEONARD D.
Le client n'a pas laissé de commentaire.AISHA M.
Le client n'a pas laissé de commentaire.PAULA C.
Le client n'a pas laissé de commentaire.Annette S.
Awesome!! Blessings!!RUBEN L.
Customer service. No reason the doors are locked before 6:30 when people are waiting trying to get in the store to return things. Employees should were in the back for almost 20 minsTONY H.
Le client n'a pas laissé de commentaire.ALEXANDER B.
Great customer service. More help needed.JESSICA J.
Nothing it was a perfect experience and encourage others to use this service.GENIOVEL M.
Le client n'a pas laissé de commentaire.SUJEILY M.
Le client n'a pas laissé de commentaire.CARL C.
Le client n'a pas laissé de commentaire.ALFRED I.
Listen to the customerLEE K.
It's always a pleasure dealing with the Allegheny officeJames S. | Premières impressions
Le client n'a pas laissé de commentaire.LYDIA B. | Expérience générale
susan the store manger went above and beyond to make sure my experience at fairhill was pleasant. they were patient and worked with me when i was behind on payments and i was able to pay and move out successfully. thank you very much to the entire team they were very well mannered and professional.aerielle r. | Expérience générale
I would like to thank the staff employees customers and the community of the U-Haul moving & storage of Fairhill thank you...Gregory M. | Expérience générale
No real issues. I left my stuff in a unit, my stuff stayed in that unit until I removed it. The only issue I had was getting stuck in the loading area between the outer and inner doors when I was retrieving my sruff. It took about 30 minutes to get a call up to the desk to get them to open the outer door for me so I could drive the truck out. It was probably during a busy period or a shift change because the person I gained entry with was not the same as the person that let me out.kristopher w. | Expérience générale
The young lady was excellent with handling what I needed, an very knowledgeableChristoper W. | Premières impressions
Le client n'a pas laissé de commentaire.LYDIA B. | Premières impressions
Le client n'a pas laissé de commentaire.teresa m. | Expérience générale
Le client n'a pas laissé de commentaire.Tiffany A. | Expérience générale
Manager is a good personANTONIO M. | Premières impressions
Le client n'a pas laissé de commentaire.shahidah o. | Expérience générale
Le client n'a pas laissé de commentaire.Sheria B. | Expérience générale
Susan S. And her staff are all great employees, she's done an excellent job in training, as a manager myself I would def say she and her team have a good head on their shoulders, work great under pressure, they know who I am when I call by phone number and greet me properly, susan is very knowledgeable with the questions I have asked of her. This establishment is set up for the win.. Thank you team it was a pleasure.halima h. | Premières impressions
Staff was unfriendly, unhelpful and seemed very unwilling to even answer the simplest of questions such as "What storage unit number am I in?" multiple rat traps were not cleaned and still had dead rats in them. Outside entry door propped open with mop bucket - so anyone could walk in and steal from any storage unit. If I didn't already schedule movers to unload my uhaul rental I would have driven away immediately and gone somewhere else. Will definitely be getting my furniture out of there at the earliest possible chance - I don't want it damaged by rats and becoming bug infested.Aaron A. | Premières impressions
Le client n'a pas laissé de commentaire.adrain m. | Premières impressions
Susan Singh provided excellent service! I felt great dealing her.ernest e. | Premières impressions
Antwon was very gracious when the system began giving him some issues. He was helpful, concise and friendly. Nelson was also helpful when I returned to ask a question. Keep up the good work!!Blanca v. | Premières impressions
Le client n'a pas laissé de commentaire.Tina B. | Expérience générale
Le client n'a pas laissé de commentaire.Liza R. | Expérience générale
Le client n'a pas laissé de commentaire.APRIL R. | Expérience générale
I miss my payment and they wanted me to pay 150 to get my stuff out so i had to pay 75. 00 that was horrible never again will I use y’all..Teresa H. | Expérience générale
Le client n'a pas laissé de commentaire.Archell P. | Expérience générale
Customer service could've been way better, especially with communication. Susan was the only decent person there.daisja j. | Expérience générale
Very friendly and accommadatingjorinda k. | Expérience générale
Yes this storage facility and staff exspecially Tiffany thankyou was excellent but in that building at night are rats that need to be addressWILLIAM C. | Expérience générale
Rodents were living in my unit along with all my possessions. I had to throw a lot of things away because of it. The unit was extremely small for the price as well. The bathrooms were atrocious.bniya h. | Expérience générale
Susan's customer service was unmatched, Always in and out!!Teena C. | Expérience générale
The staff and access to the facility are excellent the only problem was there were rodent droppings on my items when retrieved from my storage lockerRobert W. | Expérience générale
xxxxERIC H. | Expérience générale
Susan does an amazing job helping multiple people simultaneously! Tiffany has a great attitude and couldn't have been friendlier. Only issue was staff confusion when I was returning the truck.Meredith R. | Premières impressions
Very easy access in and out of the facility compared to the other ones in the city, very pleasant staffRobert W. | Premières impressions
Service amicalERIC H. | Premières impressions
I hope to never Use that facility again.ellis a. | Expérience générale
Check in was fast and efficient. The representative who checked us in, Susan Singh was friendly and helpful in assisting us in choosing the right size unit and answering all of our questions.marguerit d. | Premières impressions
Antoine Was a Excellent help to me and Josh Also and Susan to they make a great team!!richard f. | Premières impressions
Ogeorge w. | Premières impressions
Great job by the staffellis a. | Premières impressions
I am very disappointed with this storage at 747w fairhill in Philadelphia. I'm still waiting for that store manager to call me back I called this morning anyway I called and wasn't informed 24 hrs coWILLIAM C. | Premières impressions
I got the run around from uhaul all weekend had to go all over the city didn't get what i was told i would receive had it took a whole weekend to put stuff in storage and i was charged for it i didn'tNysheem K. | Expérience générale
Very unfairMARCUS F. | Réservation
I rated this facility below average because the staff was rude and unprofessional. Angel and Antwan (I think that's their names) cared more about their pizza than helping me. They were very rude.Walker L. | Expérience générale
The staff were very kind and extremely helpful. Jesus and Antoine went above and beyond to ensure that I was able to rent a suitable storage unit and a truck for my move.Jazsmine A. | Expérience générale
The staff is outstandingMARYLUE C. | Expérience générale
The guy who helped me was a great helpAyana J. | Réservation
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