Customer Reviews for U-Haul Moving & Storage of Feasterville

4942 évaluations

333 W Street Rd   Feasterville, PA 19053
(1/2 Mi W Of Bustleton Pke)

(215) 364-0375

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(215) 364-0375

333 W Street Rd
Feasterville, PA 19053
(1/2 Mi W Of Bustleton Pke)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER H. 
Évaluation :
4

mileage was incorrect

Michael S. 
Évaluation :
5

Excellent

Robert D. 
Évaluation :
4

No problems; it just takes a while to get attention.

Michael G. 
Évaluation :
5

Everything was great on my end. No complaints. Made my reservation online and it was very simple to do then went and picked up my rental. Staff members was friendly and handle my reservation very well i was in and out with no issues.

SAMMY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard A. 
Évaluation :
3

I attempted to return a truck on the same day of rental and arrived and few minutes before 7pm. Staff members were outside and the building was locked and they waved me around to the after hours return. I was not prepared to do the online check in and was charged the 20,00 $. Hoping that you could remove that fee as I was there before 7pm on 9/11. Please contact me.

Jason B. 
Évaluation :
1

I came to pick up a trailer and when connected to my vehicle the lights on the trailer weren't working. Your staff incorrectly assumed that my vehicle was faulty but in fact it was the issue with the electrical system with the trailer. I had to drive back home and spend time testing/troubleshooting something that was in fact working. Your staff needs to be better trained on identifying issues with your rental equipment. But it's not all, I rented a replacement trailer for 1 day and was charged for 2 days. Now I have to spend time and deal with your staff to resolve this. Overall, I had a very poor experience at this rental location this time.

Dmitry R. 
Évaluation :
5

Aucun

GARY C. 
Évaluation :
5

Everything worked out fine thank you

ROBERT D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERESA S. 
Évaluation :
5

Everything was ready and on time. Very knowledgeable employee working at the desk. Very pleasant and courteous.

KEVIN M. 
Évaluation :
4

The email notification sent me to a different location for pick up initially which was much farther. This place was a tiny hole in the wall neighborhood Uhaul dealer which didn't have any inventory and no one answered their phones all day. I also called the dispatching office which sent me to this same incorrect location. Once I was redirected (by the same dispatching number), I found the correct location which was good. But this was a wild goose chase that I didn't need to have during rush hour which was the only time I was told I could pick up.

Johanna F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM C. 
Évaluation :
5

Employee that checked me in and out was very nice and accommodating!

GARY H. 
Évaluation :
4

Have more employees to handle the volume of business at this location.

MARK S. 
Évaluation :
1

I was overcharged for some appliance dollies that were never in the uhaul. When advice them they weren't there they assured I wouldn't be charged for them in which I still was.

ESTHER R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RAYMOND S. 
Évaluation :
3

Over charged me on gas.

Benjamin S. 
Évaluation :
5

Everything went so smooth and quickly from the reservation to pickup to returning the van.

KAREN M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

FRANCIS M. 
Évaluation :
4

Very pleasant staff, clean truck and storage.

Robin B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven A M. 
Évaluation :
5

great job

BEN K. 
Évaluation :
5

There was a small leak in the vehicle roof. There was a small amount of water that came through, but it wasn't anything to worry about. I reported it when I returned the vehicle.

GARY P. 
Évaluation :
2

Was charged an after hour fee of 20, even though rental was returned around 2pm during operating hours. Now I have to wait 3 days for a possible refund. Not happy

MATTHEW B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SAM Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JULIA L. 
Évaluation :
5

Jason Doyle the manger of this location was excellent! Very knowledgeable, customer focused and extremely pleasant. We had a great experience!

WILLIAM W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TYLER S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAFAL G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES P. 
Évaluation :
5

Update hours of operation on site

XIOMARA M. 
Évaluation :
1

Office staff are super rude, I scheduled a rental for 24 hours, got an early morning call next day to return asap because some else is waiting when I asked the rep their name they told me “don't worry about it we will deal with you when you return and hung up”

IGOR F. 
Évaluation :
4

Pre- rent walk around a car with a customer

Gary T. 
Évaluation :
5

My experience was great. Ths one thing i would say was when i called twice, it rang a few times, then just disconnected me.

Michelle H. 
Évaluation :
5

The estimate of the amount of gas in the tank (5/16) seemed as though it must have been high, based on the amount of gas that it took to filI the tank right after I left the U-Haul location. So recommended improvement: more accurate estimate of gas in tank so that customers are not overcharged for fuel.

Stephen C. 
Évaluation :
4

AC did not work. Made for an unpleasant ride since it was rainy, hot & humid.

RICHARD C. 
Évaluation :
1

Was to pick up from different location. was told this is now the new pick up due to equipment not available. Attendant there was brief, and not friendly. Will not return. When passing other location, same vehicle was available. VERY disrespectful. cost me more money for mileage and time.

GREGORY B. 
Évaluation :
4

Have heavy duty hand truck dollies w/straps available for customer's use.

ALVIS T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICHOLAS R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GERALD K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MAUREEN Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN B. 
Évaluation :
5

Everything went well and smoothly. Very happy with the rental!

Eric M. 
Évaluation :
5

Easy to reserve equipment, quick at pick up time, very quick at drop off. Everything worked as advertised. Personnel were knowledgeable and suggested good solutions to me.

GARY P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALAN S. 
Évaluation :
5

Always get good service and people are ready to help get it done.

POwel D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Verne S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary H. 
Évaluation :
5

I'm not sure who took care of us but he was Top notch. The phone line I used ,set my pickup at another site, but he fixed it with no problems. He was very nice and professional

PAUL H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH D. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Crystal F. 
Évaluation :
5

Much better service the n Feasterville than other nearby stores. Merci.

tony S. 
Évaluation :
4

Since I returned the truck with quite a few gallons MORE gas than when I picked it up, I thought it was pretty small of you to charge me over 10 $extra for 26 miles over the estimate on the order. In any case, those "extra" miles were required to pick up and return the equipment. Other than that, the rental was a good experience, and I WILL do it again.

Michael G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RALPH F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JENNIFER H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHN M. 
Évaluation :
5

It was great service

SIARHEI K. 
Évaluation :
5

The basic transaction of renting was great, but I have asked a number of times, with different people in multiple locations, if a u-haul cargo van is considered a “commercial vehicle” since many roads in NY and CT have signs that say, “No Commercial Vehicles”. No one seems to able to answer this question, which is a reflection on staff training (or lack of). IMO, someone at a u-haul store should know the answer.

JOSEPH A. 
Évaluation :
5

I had an extremely positive experience. The man that helped me was extremely friendly, professional, and efficient.

SEAN K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARL W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEONID K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWARD JOHN C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Steven H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JONATHAN B. 
Évaluation :
2

I made three confirmed reservation,s, the first and second location did not have what reserved , I had to go to a third location , a 30 min drive to get what I need

sohail A. 
Évaluation :
3

There was one woman who was working the day I picked up my vehicle who was rude and very unfriendly and made the pickup experience kind of unpleasant. Other than that, everything was great!

Jewell R. 
Évaluation :
4

I had an unfortunate problem with my original reservation #20261214. When I go to the location it was supposed to be at, the truck was not there. I was told the truck was in Philadelphia? When I reserved the truck it was supposed to be at the location I reserved to be picked up at. The guy on site at the dealership did get me connected with another location, but I was only able to get a 10' truck and not the original 26' truck I wanted Very disappointed as I had people waiting on. me to help me move and had to make several trips which incurred more mileage.

NEIL K. 
Évaluation :
5

The process was easy and without issues. Picking up and returning the vehicle was without any issues.

CHARLES A. 
Évaluation :
5

Jason Doyle went above and beyond to meet all needs and standards that I could imagine. I will always come back here even tho it is 20 miles away from where I reside because I know I won't have any issues with them! After being turned away from another U-Haul in Philadelphia because they did not have a van that I already reserved so I quickly called Jason's U-Haul and was without a doubt grateful and because of him I don't think all U-Hauls are bad because he definitely went well passed what he had to to help me. Thank you Jason for everything! And to be honest customer service isn't what it used to be so it's good to know there's still decent people who take pride in their jobs still out there!

CORRINE F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ANTHONY D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELDAD Y. 
Évaluation :
5

Nothing it was perfect!!!

THOMAS B. 
Évaluation :
5

Everyone at this location was very professional and friendly. The entire process was very efficient and painless.

JOHN D. 
Évaluation :
5

The truck was very clean and ran well. Used the App for pickup and drop off. It was easy but does take a bit of time so be sure to allow extra. All in al I give it an A+

Marc G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL N. 
Évaluation :
2

Absolutely terrible electrical wiring work. A technician ran a 12-volt wire through the suspension parts, as a result, car's battery died after the wire was damaged and touched the car's body.

Dimitri L. 
Évaluation :
5

I worked with Jason Doyle and customer service skills are excellent!

ANITA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John G. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

ROHN Z. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael G. 
Évaluation :
5

Smooth experience.

MITCHELL C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEMETRIUS L. 
Évaluation :
5

20 $fee after hours especially on a Sunday needs to be addressed. If dropping off vehicle prior to allotted time =NO CHARGE (using app or calling 800 GO-U-Haul). If over allotted time 10,00 $ service charge.

Michael F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIA F. 
Évaluation :
2

Initial reservation location was for Bensalem PA ,pick up time was for Sunday July 18th 10am. Upon being ready to head to Bensalem pick up location, i was called 15 MINUTES BEFORE MY PICK UP TIME and told I now had to go to the Feasterville location because the trailer I reserved Friday July 16th was now suddenly not available. Okay go there had to wait a good amount of time before being helped, there was only one worker working. The trailer itself wasn't exactly the best in appearance. Upon dropping off at same Festerville location 10 minutes before drop off time mind you , I then was sent and charged for 2 receipts. First charge 46,39$ for one day trailer rental with safe tow package. Then another receipt all the same reservation numbers as first with a already charged amount for 434,21$ for trailer drop off at a Colmar PA UHAUL location! Am now told there as a mistake and am being refunded. UHAUL never called me the following day by 6pm after the initial reservation to confirm as it was stated. Also my fiancé was the one to pick up since changing of location last minute as well as dropped off, upon getting the second charge of 434,21$ I had him call since he dropped off and was told that someone would be calling me back about the charge. I never even was called, they called him back to tell him it would be refunded even though I made the reservation and it was my card that was charged! Would not refer anyone to location due to their mistake with my money!

Ashley O. 
Évaluation :
5

Sales rep was great

EDWARD S. 
Évaluation :
5

100 % painless! In and out in under 5 minutes!

WILLIAM K. 
Évaluation :
5

Staff very friendly,and everything was very quick.

KANSTANTSIN P. 
Évaluation :
1

They were very rude when I first tried to book my uhaul. Online there was an issue I tried to order the uhaul. I needed this for 2-3 days and my confirmation said it was available for the time I needed. When I got my email it said that I only had it for 4 hours. I called the place that had the uhaul and was given attitude telling me it must be my fault because I had to have picked the 4 hours and not the 2-3 days

Kathleen C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK G. 
Évaluation :
5

A great experience I haven't rented in a long time and everything went smooth as silk. The person on duty was very helpful and knowledgeable. Great job.

JOHN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FERNANDO ALBERTO J. 
Évaluation :
4

The passenger side window handle was missing, this could have been documented upfront, before I checked myself. Otherwise everything was perfect.

BIJUKURIAKOSE M. 
Évaluation :
5

The young man that assisted me with the rental was very kind and professional.

LISA S. 
Évaluation :
4

Hire more people

harry A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YAKOV Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREGORY P.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

maria m.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Thomas A.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Melanie G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rosemary K.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

  • Icône de camion de déménagement
    Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Icône de remorque
    Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

  • Icône de libre-entreposage
    Libre-entreposage

    Nous offrons la plus grande couverture en Amérique du Nord!

  • Icône de conteneur de U-Box
    Conteneurs U-Box®

    Nous expédions à l'autre bout de la ville et à l'autre bout du monde!

  • Icône de fournitures de déménagement
    Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

  • Icône d'attache de remorque
    Attaches de remorque

    U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.

  • Icône de propane
    Propane

    Propane service delivered straight to your door!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Retour
Haut de la page