We initially reserved at a different location but the location was changed twice. The original location would have been more convenient.Salvatore B.
Customer Reviews for U-Haul Moving & Storage of Feasterville
Pour nous contacter
Feasterville, PA 19053
(1/2 Mi W Of Bustleton Pke)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The truck was bad.. the key fob is very hard to use .. auto gear transitions are bad..Rakesh P.
The truck I rented needed a alignment ,it was all over the road also air ride suspension would be better The truck also needed shocks bounced all over the road...............DANGEROUS.VINCENT L.
Le client n'a pas laissé de commentaire.CHARLES S.
Le client n'a pas laissé de commentaire.BILLIE E.
Nothing. Super easy and fast. Great customer service!GREGORY M.
Nothing, the staff was friendly and very easy to work with. Thanks!!KATHARINE S.
Staff inside store were not wearing masks and should be.Michelle F.
I'm not sure if this falls under this location but I would really appreciate it U-Haul wouldn't sit there and change my pickup location last minute. I reserved for a truck to be at this location at 6am on the day I moved and late the day before they decided to change not only the location but the time I was supposed to pick the truck up. They decided to put my new pickup location about a half hour away from my previous location and decided to change the time to 12:30pm and we're going to try and give me a bigger truck then needed which would have cost more. That would have really messed up plans. I had to call late the night before and ask for them to change where I still had to drive out 20 minutes and got my truck later then expected and because they didn't have the size truck I wanted I had to settle for a smaller truck which made it inconvenient because I had to make multiple trips where before I would have only had to make one. I think U-Haul needs to address this issue because there is no reason when I put a order in almost a month in advance they had to sit there and change things. If you're going to do that then they need to take their saying of â€œMake moving easierâ€ away because it honestly made the day so much more stressful then it needed to be.JOHN S.
Le client n'a pas laissé de commentaire.VERNE S.
Smooth process , in and out in almost no time at all . Great job by all your crew , would use again if needed in the future . Thanks !MICHAEL O.
Le client n'a pas laissé de commentaire.JASON M.
Le client n'a pas laissé de commentaire.RYAN D.
Le client n'a pas laissé de commentaire.Christopher C.
Le client n'a pas laissé de commentaire.LUIGI C.
Le client n'a pas laissé de commentaire.TIFFANY D.
Jason and his team were friendly and accommodating. The equipment was clean, well maintained and exactly what we needed for our move.Karen P.
I've never used this location before. I'll never again. The experience wasn't good. The gas mileage was incorrect. I took pictures in the beginning and ending when I returned. What's more, I received a call from Uhaul, as well as an email asking me â€œWhen are you returning the rental?â€ This is a horrible experience to ensure. I had only rented the Uhaul van for all of two hours. I put more gas in it than was required before returning as well. To receive a call stating I hadn't returned it was too much to handle. No one would answer the my call at the location, so I ended up with an overflow Representative. She stated someone would call me. They didn't. So I got in my car abs drive there. When I arrived, they stated they indeed did â€œhave the vehicleâ€ back and hadn't checked it in YET two days later. They said their systems were down. This is Unacceptable!! To make my nerves a wreck receiving a phone call why I â€œhadn't returned the vehicleâ€ is a direct result of poor management and lack of communication with corporate. I'm more than upset. Add to this, I'm on hold for 40 minutes waiting to speak to someone to file a complaint. This, too, is unacceptable and unbelievable! I hope to God I never have another need for renting a Uhaul. This is hopefully my last time. Y'all need to get your act together!Dawn B.
Very fast and organizedJASON M.
Le client n'a pas laissé de commentaire.BARBARA L.
None neededJEFFREY S.
Seamless check in and return process. Super quick and efficient. Very courteous and professional staff.HAYDEN C.
Le client n'a pas laissé de commentaire.CHARLES P.
Le client n'a pas laissé de commentaire.CHRISTOPHER H.
To the woman who helped me with rental, i dont remember her name she was AWESOME ! It was pleasure interacting with her.RODOLFO M.
Easy and quick - hassle free - great price -polite & competent personnel. Five stars / thank you!JULIA B S.
Le client n'a pas laissé de commentaire.TED U.
Le client n'a pas laissé de commentaire.Gary P.
Le client n'a pas laissé de commentaire.SUJADDIN H.
Le client n'a pas laissé de commentaire.NAZAR S.
Le client n'a pas laissé de commentaire.CHARLES R.
I did not want to make as issue of it at the time. However, it was very upsetting to see that none of the (3) employees that I observed were not wearing masks during this time of COVID-19. It is still not safe to not wet masks...William D.
Le client n'a pas laissé de commentaire.CARL L.
Process was quick and easy both picking up and dropping off. Would definitely recommend!!KELLY T.
Le client n'a pas laissé de commentaire.JOHN S.
Le client n'a pas laissé de commentaire.GARY P.
Le client n'a pas laissé de commentaire.EDWARD L.
I needed help and when I put my mask on and got out of my car the kid that worked there didn't have a mask on and basically told me I can't help you. I would never treat someone like that. I was appalled on how rude he was. I won't use uhaul again.Kirsten T.
Le client n'a pas laissé de commentaire.KAREN T.
Le client n'a pas laissé de commentaire.Vitaly O.
Le client n'a pas laissé de commentaire.Thomas A. | Expérience générale
Truck had a bumpy ride but was very cleanLAWRENCE L.
Le client n'a pas laissé de commentaire.ROBERT R.
We had a hard checkin even though I had reserved and put all info in online. Employee came in not wearing a mask and stayed unmasked the whole time in the store. Same said employee came with keys. He was not same employee who checked us in. All in all our checkin took at least 20 mins. We should have been in and out. That was my experience at the North Rt 1 location.Joseph A.
Nothing! The guy who helped us was very accommodating, professional and friendly.STEPHEN F.
Le client n'a pas laissé de commentaire.SCOTT H.
Le client n'a pas laissé de commentaire.ALISON B.
Le client n'a pas laissé de commentaire.WILLIAM R.
Nothing you were greatANTHONY P.
Everything with the vehicle was fine but the service left a lot to be desired. We couldn't find anyone to assist is when we arrived so I had to call the location in hopes that someone would answer. Eventually someone came and he was pleasant enough. When we returned the vehicle, the same attendant was a bit less pleasant and it felt as though we were bothering him by asking for the total sum of my bill.Sharon D.
Le client n'a pas laissé de commentaire.Robert S.
Le client n'a pas laissé de commentaire.FAUST C.
Le client n'a pas laissé de commentaire.KEVIN M.
Customer service was great very good experiencePAUL B.
The young man at the counter was very nice and helpful. He explained things thorough and thoughtfully. He made it an easy return. Merci.ATHENA G.
Le client n'a pas laissé de commentaire.Justin L.
Manager was disrespectful and refused to wear mask when asked. My van was not wiped down. It was gross. Horrible experience, never using Uhaul again.BRETT M.
Wonderful customer service fast amd very pleasantBRIAN D.
Renting from U-Haul has always been a painless process.MICHAEL G.
The contactless pickup app was not working and I had to go inside and ask for assistance.Paul M.
Le client n'a pas laissé de commentaire.KONSTANTIN Y.
Le client n'a pas laissé de commentaire.Richard H.
Le client n'a pas laissé de commentaire.Saul S.
Le client n'a pas laissé de commentaire.BRIAN M.
Le client n'a pas laissé de commentaire.LEON L.
Le client n'a pas laissé de commentaire.VALERY B.
Para mi fue un excelente servicioANGEL R.
Le client n'a pas laissé de commentaire.JOHN F.
I did a online check in and when I got there I had to redo the entire thing! Had a 9 am reservation got there a few minutes ahead of time and took me 30 minutes to recheck in!! Dropped the trailer off before my rental time ended and got a call an hour and 13 minutes after it was due back say they would call the cops!!! But they had it back on the lot before it was due back, I rented over 20 trailers from them I'm a regular at u hall definitely the worst experience I had here not happyMario R.
Had about 7 people in line to check in and get truck. About 30 minute waitRICHARD G.
Le client n'a pas laissé de commentaire.MARIA M.
Le client n'a pas laissé de commentaire.Charles P.
Le client n'a pas laissé de commentaire.Michelle G.
First truck had broken steering, but the uhaul facility fixed the issue.RYAN B.
Gentleman who checked me in was wonderfulRASHAD H.
The only issue I had was I paid for the furniture pads and I never received them.Breanna A.
The lady who helped me was great...I came at about 230 Sunday january 23rd..pm..5Hank you soooo muchLORRAINE S.
the online reservation was a little difficult to Navigate.GLENN C.
Le client n'a pas laissé de commentaire.ROBERT R.
Le client n'a pas laissé de commentaire.ANOJ T.
Le client n'a pas laissé de commentaire.STEVEN R.
Nothing everything is good at this time .Jose S.
Le client n'a pas laissé de commentaire.Walter A.
Employee (Guila) was very flexible and understanding in rescheduling my appointment when I had a legitimate conflict. The option to choose the dolly at our destination was very useful as there were no loading carts available for the unloading..John S.
I drove about 15 miles total and they charged me 54 $for gas.Stephen P.
Le client n'a pas laissé de commentaire.EMANUEL A.
The trailer had a flat when I went to pick it up. The service person was great. Tried to get a company to replace it. Didn't work so he replaced it with another new tire. He made sure it was torqued to the correct setting and Everything.ANTHONY P.
Le client n'a pas laissé de commentaire.Stephen M.
Everyone one of your employees should be wearing a mask. Not a single employee, including the manager, had one on (not even incorrectly)Melissa R.
Prince and Jason are great guys . They care about the customer and it shows. They both have taken care of me and showed me they appreciate my business.JARRETT Y.
Employees were not friendly at all.WALTER A.
Nothing. The problems are having a reservation but no truck and wasting people time. I lost 2 hours that day and had to pay 2 movers for 2 hours each too!Francesco V.
Returned my auto transport 2 days early and was charged an additional days rentalROY T.
Very quick and easyGregory H.
I return the truck after 8 hours I'll search to have it 24 my bill seems kind of high called the place couldn't get through the automated service to discuss itMichael M.
Le client n'a pas laissé de commentaire.SAMUEL K.
Le client n'a pas laissé de commentaire.SAMUEL K.
Le client n'a pas laissé de commentaire.Joseph Z.
Employees were not wearing masks inside or outside the facilityALICIA P.
Truck had clear damage. Interior cargo bay light did not function. Battery died. App could not locate me at store for check in.Jessica H.
Of the four employees I encountered picking up and dropping off a trailer not a single one was wearing a mask in the middle of a pandemic. Furthermore, after dropping off I had to ask for a receipt for proof that I had returned the trailer.... what would have happened if I hadn't asked?Russell G.
Le client n'a pas laissé de commentaire.Melanie G. | Expérience générale
Le client n'a pas laissé de commentaire.Rosemary K. | Expérience générale
My stuff was in a storage unit since 2017 (2 1/2 years). During this time I lived in another state I finally was able to retrieve m my stuff on 7/11/2020. For the length of time my stuff was kept in the unit everything was in good condition. No bugs or any other undesirables were discovered in my boxes. I guess it was the climate control and cleanliness. I am grateful during this time their weren't any fires or natural disasters. I would recommend to others.Linda W. | Expérience générale
The manager, Mr. Callahan, and his assistants are very helpful and friendly. Thank you for the service you provide to the community.Susan N. | Expérience générale
Other than Mr. Callahan, I found the staff to be obnoxious and unwilling to help. I generally experienced long wait times. Counter help was extremely rude!Catherine C. | Expérience générale
The representative was really informative , he was very niceMarboly S. | Premières impressions
The Manager, Joe Callahan has excellent "people skills."Ron L. | Premières impressions
Joe Callahan was an awesome person to do business with! He was very helpful and made our moving transition smooth and flawless!! He went above and beyond with our whole experience with renting storageChris W. | Expérience générale
Joseph Callahan was very informative, nice, and helpful on what we needed!!!Chris W. | Premières impressions
ExcellentDonald Y. | Premières impressions
I wish snow had been cleared from storage entry area before I visited around noon on 2/13/2019.JAMES M. | Expérience générale
Katie the general manager is awesome and helpfulChristina P. | Expérience générale
Horrible experienceAlexej G. | Réservation
It was quick fast and easy and the customer service was awesome!!!Gina F. | Réservation
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