Évaluations des clients U-Haul Moving & Storage of Fort Smith

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Fort Smith

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Mario F. le

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Everything was perfect. I wouldn't change a thing.

Joseph H. le

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Staff was super friendly and helpful

Sheila R. le

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Le client n'a pas laissé de commentaire.

ROBERT S. le

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Doing good, thank you.

Timothy J. le

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Le client n'a pas laissé de commentaire.

Ray A. le

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Le client n'a pas laissé de commentaire.

Sam S. le

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Le client n'a pas laissé de commentaire.

Anette S. le

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Le client n'a pas laissé de commentaire.

Darrell M. le

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Le client n'a pas laissé de commentaire.

Paul R. le

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My pick up did not have a trailer. Had to go across town to pick up a trailer.

Lloyd B. le

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Le client n'a pas laissé de commentaire.

Mark H. le

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The passenger side mirror was broken. It rotated back and forth the whole drive. Made changing lanes very scary and unsafe. Dropped off at 2544 McCree Dr Garland, Tx

Bobby D. le

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Le client n'a pas laissé de commentaire.

Amber B. le

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Le client n'a pas laissé de commentaire.

Ernest D. le

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Le client n'a pas laissé de commentaire.

Ken P. le

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DIFFICULT TIME GETTING HOLD OF THE STORE

John S. le

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Le client n'a pas laissé de commentaire.

Ryan S. le

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please actually leave the building and do an inspection of the vehicle with the customer. it isn't that bad to go outside with the customer. instead of being lazy..... I had to do the vehicle inspection by myself and then ask and then come back in and ask if the vehicle condition needed to be noted. ...

Ralph M. le

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Employees are very knowledgible and helpful. A good experience

John D. le

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Le client n'a pas laissé de commentaire.

DEWEY F. le

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Le client n'a pas laissé de commentaire.

DEWEY F. le

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Le client n'a pas laissé de commentaire.

Lynn S. le

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Rose the manager was great!!! She helped me so much. I was nervous about getting things done right, she helped me calm down!!! And Jason her assistant manager was so sweet, kind and helpful. By the way, he needs his name on his shirt!!! Please ??

robert f. le

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Your newer employees need to be trained a little bit better as to what is available

Tanya M. le

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Very polite

Kyler W. le

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Well only 2 guys working at this location trying the best they can but I didnt get my remaining day back or my miles back I didnt use

Joel S. le

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Le client n'a pas laissé de commentaire.

John S. le

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Le client n'a pas laissé de commentaire.

Randall B. le

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Le client n'a pas laissé de commentaire.

Thomas D. le

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Well when we got to the drop off location fort Smith had written the wrong mileage down so we had to wait for about 45min so they could figure out were it had been written down wrong but never figured it out but we did get it resolved though.

Douglas D K. le

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Le client n'a pas laissé de commentaire.

Jim B. le

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Le client n'a pas laissé de commentaire.

karen F. le

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Great service.

Raj P. le

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Le client n'a pas laissé de commentaire.

Christina B. le

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Le client n'a pas laissé de commentaire.

gloria a. le

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Awesome crew especially the manager.

michael n. le

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Le client n'a pas laissé de commentaire.

Shirley L. le

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the office personnel often make comments about other customers / phonecalls / attempts - this would create the best customer perception if the visit was kept say "professional". They are always very friendly and courteous. Only suggestion.

TERRIE V. le

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The customer service rep was extremely knowledgeable and courteous.

Daniel A. le

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They bought our boxes back and found it for us on their computer, they went above to help

Korrin M. le

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They gave us a free month when our other unit got flooded. What a blessing! Everyone was so nice and friendly! Unit was clean and perfect for what we needed.

Mark L. le

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Extremely friendly & professional staff

Raj p. le

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Le client n'a pas laissé de commentaire.

David P. le

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Le client n'a pas laissé de commentaire.

Marla N. le

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Le client n'a pas laissé de commentaire.

Allan A. le

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??

Carlos O. le

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Le client n'a pas laissé de commentaire.

Marlene W. le

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Great staff!

Susan C. le

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Le client n'a pas laissé de commentaire.

regina w. le

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Le client n'a pas laissé de commentaire.

kevin h. le

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Le client n'a pas laissé de commentaire.

Terry M. le

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I was told this trailer would accommodate my needs by you worker but it did not so I paid 80 dollars no Damn reason and I'm not happy

wanda k. le

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A copy of defects with truck as well as milage instead of everything online ,customer service was not friendly and answered no questions at the location as well as tried to lie about how much gas was in truck but maintenance came in and corrected them

David A. le

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Le client n'a pas laissé de commentaire.

Tiffany P. le

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Le client n'a pas laissé de commentaire.

Wayman C. le

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Le client n'a pas laissé de commentaire.

Johnny W. le

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Le client n'a pas laissé de commentaire.

James I. le

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Le client n'a pas laissé de commentaire.

Dale H. le

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Really happy with service both in fort smith ar and lowell ar would tell all my frends about u hall

randall m. le

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Great job - very courteous, friendly and efficient

Steve H. le

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The only thing the sign said drop offs and someone would come out I had to go find someone. Once that happen service was great and fast and easy. Overall a great experience and great service

Monique R. le

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Le client n'a pas laissé de commentaire.

Raj P. le

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I rented only 1 dolly and i bought 1 dolly but they charged me for 1 more dolly

Patricia P. le

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Great customer service!

Janice P. le

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Le client n'a pas laissé de commentaire.

Scott C. le

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Check out counter people are very personable. I highly appreciate them . do not go anywhere else for your moving needs . Thank You !

MonaJill B. le

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Le client n'a pas laissé de commentaire.

Gayle T. le

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Le client n'a pas laissé de commentaire.

Darryl S. le

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Le client n'a pas laissé de commentaire.

bruce k. le

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Le client n'a pas laissé de commentaire.

William W. le

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Le client n'a pas laissé de commentaire.

Bob B. le

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This location was exceptionally helpful to return truck in place of MIDNIGHT MOTORS which had a disconnected phone number, was closed (for good ?) and looked like truck would be hijacked if we actually left it. We decided to drive to 2205 Townson after checking map whilst on hold once again for 10+ min with 1 800.

Alison P. le

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I was given Midnight Motors address on TOWSON ave instead on my documentation. So I was trying to find this drop off place that no longer existed. It took 20 mins to call through to an associate to confirm the other drop off address.

Corey J. le

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The reason I would not recommend this place to anyone is because the lady working there told me a few things that weren't true that cost me money in the long run. I had to spend $80 extra dollars which was absolutely on the fast of the Forth Smith Location.

Karen S. le

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Le client n'a pas laissé de commentaire.

CHRISTOPHER M. le

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Happy with everything other than the rate cos I had to pay for 5 days when it only took me 2 days to get where I was headed. Plus paid a 60 dollar deposite an when I got to the place to drop off the trailer I was supposed to get deposit back. I still hadnt got the deposit back on my card. Not to happy right now about this. It's been 2 days an still not showing back on the card

Risa H. le

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Le client n'a pas laissé de commentaire.

George D. le

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Very helpful and accommodating especially due to the emergency circumstances I was in.

luke p. le

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The people were awesome, but the phone service fell way short. I was on the call waiting line for an hour and a half trying to talk to someone at this store. Eventually I called another store in the area and was able to speak to someone after the first ring.

Bill S. le

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Le client n'a pas laissé de commentaire.

carl b. le

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The trailers need to be taller. I hit my head several times and so did the people helping me load the trailer. It also makes it rough on hauling any tall furniture and especially refrigerators!

Richard N. le

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Very east to work with, ease of check in and check out, very professional.

WAYMAN C. le

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My return location was flooded out and I was directed to the Towson location which is always a pleasure to deal with.

Robert C. le

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Le client n'a pas laissé de commentaire.

Brenda A. le

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Le client n'a pas laissé de commentaire.

Robert L. le

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Give the guys that work there some air conditioning. It was much hotter in the store than outside.

Ruth B. le

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Sales lady was very friendly and helpful!!

Jim A. le

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Le client n'a pas laissé de commentaire.

MELANIE M. le

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Have more than one employee working so people dont have to wait so long

kejuan h. le

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Le client n'a pas laissé de commentaire.

Karen S. le

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The experience could not have been better. The pickup I rented worked perfectly, but what made the experience above average was the lady (sales clerk) at the center. She was helpful, friendly, and accommodating. I will definitely return when I need another rental.

hugh n. le

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Le client n'a pas laissé de commentaire.

Jeremiah G. le

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Although this location was closed , there was a gentleman there that saw that we were confused on how to drop the U-Haul off and he assisted us. Was also very friendly and welcoming.

Roland K. le

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Le client n'a pas laissé de commentaire.

Clinton A. le

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Le client n'a pas laissé de commentaire.

Gloria R. le

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Le client n'a pas laissé de commentaire.

Leslie C. le

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Not impressed with call center, they made my reservation with a different location, which was a very sketchy place and wasn't even able to talk to the person that runs it. I then went to the Towson Ave location, and the gentleman there was amazing! Very nice and helpful! I will use this location in future and will recommend them to friends as well.

Patrick C. le

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The desk clerk was rude and made it clear every comment I made or thing I asked for was the biggest pain on Earth. I tried this location again after an issue a few years ago. They've convinced me again not to come back.

Roy W. le

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I had an excellent experience, courteous and professional

brenda a. le

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Le client n'a pas laissé de commentaire.

Rhonda W. le

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Too many customers for this 1 person to take care of in a timely manner. From phones to a line of customers. Too much to handle for 1 person

Mike R. le

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Nothing. They were friendly and helpful

larry d. le

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Le client n'a pas laissé de commentaire.

Darrell F. le

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Didn't contact me about extra charges...

darrell l. le

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Awesome people all the way around

Gwendolyn Q. le

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I was so pleased. So easy to rent and return

Ramona J. le

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Le client n'a pas laissé de commentaire.

VALERIA S. le

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NO Right blinker all the way over 1,080 miles from pick up~ brake lights stopped working a few times as well at night.

WAYMAN C. le

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Most reservations I make at different sites get transferred to the main location, which costs me extra money in mileage. It seems like U-Haul is running a “bait and switch” con game.

Marcus E. le

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Trailer was in great shape and using the online check in was awesome!

Dennis S. le

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Le client n'a pas laissé de commentaire.

Jeanne D. le

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I cannot recommend this dealership highly enough! The friendliness and excellent service from everyone we encountered is to be commended. The gentleman we worked with was Matthew.

Jeanne D. le

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Most friendly and helpful staff! A pleasure. So pleased we rented storage as well.

Cory E. le

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Very friendly and helpful service!

Kristafur H. le

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Le client n'a pas laissé de commentaire.

Christopher H. le

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The experience was fantastic! In my certain instance, nothing needing improvement.

Lb J. le

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Le client n'a pas laissé de commentaire.

Robert M. le

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Le client n'a pas laissé de commentaire.

bonieca b. le

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Had no trouble

Maria P. le

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Le client n'a pas laissé de commentaire.

jonathan c. le

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Le client n'a pas laissé de commentaire.

Sydnee N. le

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Extremely helpful.

Michael S. le

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Just keep up the good work!! They were great! Super friendly and got me in and out quickly!

Teresa M. le

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Be friendlier to customers

Edward B. le

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Le client n'a pas laissé de commentaire.

Billy B. le

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Le client n'a pas laissé de commentaire.

BRIAN V. le

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Le client n'a pas laissé de commentaire.

Latoya V. le

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Le client n'a pas laissé de commentaire.

Scott H. le

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Best U-Haul in the river valley!

tabitha d. le

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It had been a long, hard week of moving and I realized last minute I would need a trailer to move the rest of our things from our house. The people at the Towson location were beyond helpful. I was able to pick up the trailer in less than an hour, they gave me a geat rate, and everyone was incredibly friendly.

Breanna C. le

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Le client n'a pas laissé de commentaire.

Frankie J. le

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The staff at the Towson store are amazing. They make sure you understand what your responsibilities are when renting their equipment with clear instructions, they always ask if you had any issues. The service is quick and professional both when picking up and dropping off. They are friendly, efficient and helpful!

winston f. le

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Truck was passed on just as the previous renter left it.It was dirty and had some trash but was available.

David A. le

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Le client n'a pas laissé de commentaire.

Beri H. le

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Le client n'a pas laissé de commentaire.

richard h. le

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She called the office where I picked up the truck and they told her that they never New that I wanted the truck to drive more than seventy miles that's a crock of shit they new that I asked for that I had a witness right there with me my sister and I are the ones who asked for the trip to be for two hundred miles two days and they say they didn't know about it clean your ears out and learn to listen to people

BRENDA B. le

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Very friendly staff. Thanks for all your help.

cynthia d. le

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Le client n'a pas laissé de commentaire.

kelly c. le

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We went to leave with the truck, the employee made sure we understood how to open and use the latch.

BRENDA B. le

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First time I have ever been to this store. Great service. Thank you.

MICHAEL R. le

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Customer service was great. Hooked trailer up made sure lights were working. Was a good experience. Will always use Uhaul for my needs. Thank you

WAYMAN C. le

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Rose is awesome! She’s always available to answer questions and lend a helping hand!

Patricia M. le

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Overpriced. I was told the rate would be 19.95 a day when I reserved the truck ( I only needed it for a couple of hours). I was charged $90.00 plus gas.

Allen H. le

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Rose was awsome and very helpful!

elizabeth s. le

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The young man also was very helpful, courteous, and polite.

Marlin B. le

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Le client n'a pas laissé de commentaire.

gene m. le

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Le client n'a pas laissé de commentaire.

Lisa P. le

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Le client n'a pas laissé de commentaire.

Mark D. le

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Le client n'a pas laissé de commentaire.

DEWEY F. le

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No complaints. Staff very friendly and good to work with ..

KEN A. le

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Treated very professionally; facilities were spotless; customer service people were very polite and stayed on point.

Phill S. le

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my experience is two fold- in AR I had the best services from the best staff however my experiences in San Francisco from the U Haul company was less than adequate

Lawrence M. le

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Several issues with flooding. Also had a time where the back section was dirty for a couple of months without being clean. Alarms going off without being investigated.

Raford U. le

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The two young men working were friendly and helpful.

Andrew F. le

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I want to commend the staff at the Fort Smith branch on Towson. They were some of the most helpful and nicest people. They should be recognized for their customer service.

marlena p. le

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Thank YOu

robyn j. le

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The people were extremely friendly and over the top helpful! Highly recommend this facility!

Ashlyn M. le

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Clean and fairly priced

Loren M. le

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It’s official I’m a die hard uhaul fan! The truck was great. It was clean and easy to drive. Plus everyone I spoke with along the way was super helpful and extremely nice. I will be using ya’ll again.

Misty W. le

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The employees were great but I got had roaches and bed bugs from storing my stuff there.i also ended up with a nice nesting in my box spring. I will not use yall again. Very disappointed.

patte g. le

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You came through for me when I really needed an immediate storage space, I can't thank you enough!

Eric P. le

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I am glad that u sent me this email. I Am more than happy with my experience there. I only rented because I was having to store my stuff until I got my own place. Your staff was always friendly

Amanda S. le

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Great and safe place to store items.