Évaluations des clients U-Haul Moving & Storage of Gainesville

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Gainesville

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Dawn R. le

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Free pizza with truck rentals? :)

Kerry F. le

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Everything was perfect. Nothing to recommend.

JOHN N. le

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Le client n'a pas laissé de commentaire.

johnny M. le

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Le client n'a pas laissé de commentaire.

Wendy H. le

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Le client n'a pas laissé de commentaire.

Brian B. le

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Le client n'a pas laissé de commentaire.

Bruce S. le

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Le client n'a pas laissé de commentaire.

Eric H. le

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Le client n'a pas laissé de commentaire.

Bryant M. le

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Le client n'a pas laissé de commentaire.

Zach H. le

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Very nice and accommodating. Was not originally supposed to drop my rental off there, but after my original drop off location did not work out they stepped in to save the day!

Lowell H. le

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Le client n'a pas laissé de commentaire.

Damond J. le

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Racism at it’s finest

CLAUDIA Z. le

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Great customer service

Robert S. le

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Great, Thanks

Jonathan F. le

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Well..... I called to schedule a pick up of a truck. Then I was running late so I called and said I’ll be there in the morning and they told me it would be $.99 a mile when at first it was $.75 a mile. She said it was supply in demand?!!? Really? But ok whatever, so I get there and they have plenty of trucks! And I only had to wait in line for an hour for pick up and then an hour at drop off! Need more people working there. Won’t be doing that again.

mike L. le

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Same issue. The dolly I picked up on the initial leg of the trip had an entire light assembly fall off on the way to VA.

Michael S. le

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Do not change the pickup and drop off locations after the reservation have been made. Uhaul changed my drop off location the afternoon I was dropping off vehicle and I had to reroute and put more fuel In truck before drop off. Very inconvenient. That being said, the locations themselves were more than acceptable for both pickup and drop off.

Jay D. le

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Nothing... You have some fantastic staff at this location.. I drove 20 miles just to use this location... Thank You.. J.D

Mary B. le

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Le client n'a pas laissé de commentaire.

Charles S. le

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All the personnel were friendly and helpful.

Bruce B. le

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Le client n'a pas laissé de commentaire.

Justin G. le

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Le client n'a pas laissé de commentaire.

Scott D. le

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Le client n'a pas laissé de commentaire.

Wendy H. le

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Le client n'a pas laissé de commentaire.

benjamin C. le

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Le client n'a pas laissé de commentaire.

peggy L. le

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Drop off was very easy.

Ramon R. le

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I loved the number of trucks and storage available. However, convenience is the new value and an even easier rental process for a short term 3-4 hr rental would be convenient. Especially customers leaving their personal vehicle on your lot for a few hours should feel like they are secure and valued at your store.

Michael L. le

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Le client n'a pas laissé de commentaire.

Trevor S. le

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I had to replace the License plate light bulb and at low speeds the trailer fished tailed but the faster you went it Straightened up

Bryan T. le

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Le client n'a pas laissé de commentaire.

L. G. le

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Awesome

Kayla A. le

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Le client n'a pas laissé de commentaire.

Tony B. le

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Le client n'a pas laissé de commentaire.

Carylee P. le

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Le client n'a pas laissé de commentaire.

John V. le

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Need more long term customer parking in front. I was told to park way in the back lot and returned truck late at night. Well lit but seemed unsafe, especially for a female. Also, online truck return procedure was tedious. Also, online vehicle check when leaving was tedious ... and gas level check was not customer friendly ( my truck was only 3/4 full instead of 7/8 full and I felt that this was avoidable...instead I had the responsibility of photo verification and even flagged down an employee in the lot to have them corroborate. All this while I am rushing to get on the road. Very inconvenient.

karla o. le

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This is the second time I have the need to use the services, on average i had a good experience. Answering service needs improvement, friendly staff. will definitely used it again.

Michael L. le

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U-Haul rep waved me over as I pulled into the lot. He unhooked the trailer and I was out in a few minutes. He emailed my receipt. Great service.

JONAL L. le

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When I first got to this uhaul I thought everything was good. There was miscommunication issues with them having my credit card on file, all in all the issue was resolved but better communication

JARRETT E. le

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Only issue was NOT w/the facility but w/policy of not being able to start use of the free storage prior to actually picking up the truck. I needed a unit for the pre-move & couldn't use 1-month comp.

linda e. le

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A newly opened facility (Gainesville, FL 6th St location). Staff was courteous, wasn’t happy with not having after-hrs-access for working class.Units were crossed in their computer sys vs LOC but fix

Carrie B. le

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Great experience, no issues.

German G. le

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Katerina b. le

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We used the 5 X 7 for dorm stuff and it was perfect size and clean However, the parking lot had so many trailers it was hard to park. There were no carts despite no one else there and usually have 3.

William S. le

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Helpful staff

MARIOLGA V. le

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The staff at the location was very helpful however it felt understaffed and having to wait over an hour seemed a bit much. They should have more people working there specially during college moving ru

John K. le

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Rented for after hours access. It never worked and never responded to my email re this.

linda e. le

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July18 Was informed access entry for after bus hours would be installed within the month of July making it convenient (been back several times and still no access granted after hours. Pls notify Aug 7

Antonio A. le

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Staff usually not around to help, you need to walk around to find people

Wendy H. le

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So much nicer than the downtown UHAUL

lounda c. le

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The day I moved in my stuff, they told me that I needed another lock even though I did self storage.I had already paid for a lock,I was pressured to buy a new lock, after doing so, they find the truth

Kambrea N. le

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Long wait times, rude, unhelpful, disorganized staff. Team member Ashely Pons was especially unhelpful and rude and kept rolling her eyes during the entire transaction.

Jacquelyn P. le

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Jennifer Judd was great! She was most helpful and courteous and went out of her way to make us feel confident in leaving our belongings at your facility. Good job Jennifer!

Richard H. le

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I was told that the online purchase included the correct lock for the door. My txt from haul confirmed Alcock would be in the room. There was NOT a lock in my room or available at the usual center :(

Loretta G. le

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Usually I don't leave comments but the guys were late opening the store, and the hours stated are not accurate and I was told at 5pm I could not enter to get something out because "he was going home."

Gabriel P. le

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Very professional very clean.

krista v. le

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Except for an issue with the access card (which was fixed promptly), everything was great and the manager fixed my access as soon as I came in the next day. :)

Patrick H. le

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Pros: Nice facility, friendly stuff Cons: ram out of locks, the unit assigned to me was very far away from door when it appeared many others close to door were available

John F. le

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They absolutely could not have been nicer, especially Jennifer oh, and I wish I knew the other guy's name with a beard, I think he was training but he did very well as well.

sharon d. le

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Extremely helpful

Rebecca w. le

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Super helpful and cheerful, despite technical difficulties in the office that day!

Matthew C. le

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U box shipping delivered 8 days after “after guaranteed “delivery date. Uhaul missed 4 scheduled pickups in Kansas then they finally picked up the boxes on the day of guaranteed delivery..

Andrew P. le

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Manager was unresponsive to a request for pro-rated stay. Although she did remove late fees.

Andrew P. le

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Friendly staff - clean place!

Vanessa B. le

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The staff was very helpful and accommodated me in very way. By far the best Uhaul staff I’ve dealt with.

Steven W. le

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Thanks for all the help. Moving is stressful and you made it less so.

Vanessa B. le

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The person at assisted me was very helpful, friendly and knowledgable.

Lori C. le

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perfect location and facility for student storage

Nancy M. le

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Great service

Gisele N. le

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Staff were very friendly and helpful. Units were very clean and safe. Would definitely recommend to anyone!

Margaret K. le

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I have had serious issues throughout the use of my PODs with the inconsistency of what corporate told me and what was actually happening at the local office. Topics included AC, shipping dates, etc

CHARLOTTE L. le

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I reserved blankets. the movers ended up not using them, i went to ask if I could receive a refund Bc the blankets were still in the bag and we never left the site and was refused. That seems unfair

elmer d. le

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The staff went above and beyond in being helpful in getting my u-haul boxes delivered to my new apartment and getting the men set up to unpack and get the furniture in the apartment; Thank you

cassia s. le

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Excellent service ⭐️

Dan S. le

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Wonderful staff here! Everyone was very helpful.