Customer Reviews for U-Haul Moving & Storage of Gainesville

2 528 évaluations

4821 NW 6th St   Gainesville, FL 32609
(Near 84 Lumber)

(352) 415-8437

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(352) 415-8437

4821 NW 6th St
Gainesville, FL 32609
(Near 84 Lumber)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures
Établissement se consacrant à la récupération adaptative.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Jackie O.  |  Premières impressions 
Évaluation :
2

The storage unit was fine…but the office. Why have a direct number if I can't get ahold of anyone there?! Every time I tried to call the office it rang out to customer service offices. I tried to call the day before to cancel my storage unit. I couldn't get ahold of the office and had to talk to a customer service representative who had to send a message to the uhaul office. They couldn't close out my unit and had to wait for the office. The office did not reach out, did not cancel it. I called twice in one day to check if it had been closed out (it had not) I called the next day and the customer service representative had to find the number of the regional manager of the units and conference him in to cancel my unit and write off the charges for a new month because they didn't close it out when they were suppose to. It's just frustrating you can call the actual office.

ARIEL V.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis S.  |  Expérience générale 
Évaluation :
5

Thank you so much

Miguel E.  |  Premières impressions 
Évaluation :
5

Ebony and her staff are wonderful. They made me feel like my needs were important to them and always were pleasant to communicate with. I will recommend this Uhaul location to all my family and friends.

ROSE W.  |  Expérience générale 
Évaluation :
5

I was very pleased with the facility and the staff.

Charlene B.  |  Expérience générale 
Évaluation :
5

Ebony and Janna were both very helpful. While looking for a specific U-Haul storage location in Newberry, I found myself unable to get through by phone (full voicemail box), so I drove there, putting additional miles on the box truck. The units in Newberry were fenced up, and there was no one around to help me get access to the unit I'd reserved. I asked some ladies who were power-walking past the units, and one said she hadn't seen anyone there in a long time, and another said she thought maybe they were closed down. If service is completely non-existent for the Newberry location, why was I even allowed to make a reservation online? What a waste of time amd gas and truck miles/money! So I headed toward Gainesville, and saw another U-Haul location in Newberry, called Midgard. So I stopped there to check prices and use the restroom. Their restroom door wouldn't shut properly (I felt if I dropped my pants that I would be exposed to anyone who tried to enter, since, no matter how I tried, the door would not latch), and their unit prices were high, so that eliminated Midgard as a choice. It was getting to the point where I was going to look for storage providers not affiliated with U-Haul. Then I went to the facility managed by Ebony. I was tired from driving and disappointments, and hungry on top of that. I explained to Ebony that I had never used an indoor storage unit before, and that I was confused about access and unloading/loading. Ebony took the time to show me around the facility, and located a suitable unit for me, despite limited availability due to it being the end of the semester at UF in Gainesville. She showed me how to use the access card reader, and was patient and polite throughout the process of getting me into the facility. Then while I was moving my possesions into the unit, a friendly employee there named Janna told me she'd be around working to clean the units and to let her know if there was anything I needed help with, so that was icing on the cake. Thank you to the folks at 4821 NW 6th St!

Daniel H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gloria D.  |  Premières impressions 
Évaluation :
5

Hello my name is Alice Kirksey I am leaving this comment because of Jennifer Jennifer that works to the u-haul place on 6th street was excellent I love her she was very understanding with things she was very helpful she's just a wonderful person inside out in my overall experience with other there was great but Jennifer would be the reason why I come back If I needed another storage she managed the place very well Once again the other staff there was also wonderful

alice k.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael G.  |  Premières impressions 
Évaluation :
5

The staff was friendly. The move in was easy. It is clean.

Barbara M.  |  Online Move In 
Évaluation :
5

You have the best staff at this site. They were very helpful, the site was clear and well lite. I would happily recommend this location to family and friends.... Thank You! JD

Jay D.  |  Expérience générale 
Évaluation :
5

Working with Ebony was a dream. I am currently caregiver for my loved one who has cancer. Moving was traumatic for me - having to move in two days from St. Petersburg FL to Gainesville to be with my loved one here in Gainesville. She tolerated my angst about your terrible website that charged me $89 for moving supplies I did not order. She reversed the charges, and proceeded to help me setup the storage unit I needed. Thank you so much for hiring Ebony. She is an incredible asset to your organization. I am very impressed with how clean your storage facility is.

Melanie R.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ricara J.  |  Expérience générale 
Évaluation :
5

From the day I arrived until the day I left I have had nothing but a great experience with the staff and facility. I always felt my items were secure, in a clean environment, and hope that if I ever need to store my items again, that this location will have an empty unit waiting for me.

Adam S.  |  Expérience générale 
Évaluation :
1

Staff rude on several occasions, keep double doors locked, don't answer intercom causing long walks to the front, didn't process auto pay so lock was on the door and took a week to have it removed because the girl who usually does it was out. Don't clean or keep bathrooms unlocked.

Conney G.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Bonnie P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fay P.  |  Premières impressions 
Évaluation :
2

Facility was nice, but the company seems very money hungry. Every time I called with questions, either they were not very knowledgeable or never called me back. Sneakily increased the rate and then said "it's just $5" when it's actually an extra $60 a year. They also told me it was because of demand but said that it would never go back down again no matter the demand. Also was unable to get reimbursed/prorated for an entire month after move out. Won't be using this facility or probably any other U-Haul again.

Leeann L.  |  Expérience générale 
Évaluation :
5

Great job Ebony. Excellent service. Very helpful and knowledgeable.

PATRICIA M.  |  Premières impressions 
Évaluation :
5

the staff was friendly and helpful

Brian G.  |  Expérience générale 
Évaluation :
5

the staff was helpful, the facility was clean, and in order. the staff was very knowledgeable. i enjoy using this site ... thank you....jd

Jay D.  |  Premières impressions 
Évaluation :
5

Staff were super helpful and friendly

WILLIAMD T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kaye B.  |  Premières impressions 
Évaluation :
1

Accused me of opening sliding doors. Without checking cameras. Then purposely kept me from my unit after I paid

Elronrico W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KAREN H.  |  Premières impressions 
Évaluation :
5

There were not enough moving carts at storage building. People were asking to use the one we were using to move our items into out newly acquired unit.

Frank T.  |  Premières impressions 
Évaluation :
5

I had a lot of delays on this journey doing to some unfortunate things that happened that caused me to be out there a lot longer U-Haul was very helpful very friendly with extending my use of the U-Haul it was very nice and clean Deer Park was 100 % well done thank you very much I would recommend you to any of my friends

allesa s.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JESSICA E.  |  Premières impressions 
Évaluation :
5

Not happy the double glass doors to storage units became inactive after 5 pm, we had several items to store would have been nice to access the building thru the larger doors

Craig G.  |  Premières impressions 
Évaluation :
5

Loved the people they were nice

Tiffany P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

angela d.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cheryl S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wanda M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christina F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amber D.  |  Premières impressions 
Évaluation :
1

My locker was already taken, so I had to come back the next day and get an "open" locker. Not confident in this situation at all.

Jonathan B.  |  Online Move In 
Évaluation :
5

The facility and staff was excellent I really appreciate all the help they provided, I would highly recommend this facility. Thank you very much satisfied customer.

JAMES H.  |  Premières impressions 
Évaluation :
5

Hauled a 5'x8' with a volkswagen jetta over 1100k miles across country. Was smooth and comfortable, not what I expected at all and very very happy. Merci.

Andrew T.  |  Online Move In 
Évaluation :
5

I just lost everything. My son died in 2015. My wife passed away Aug 2020. My mother is in Hospice. My sister was diagnosed with kidney disease last week. And now I'm homeless due to hurricane Ilsa and flooding. My home is under 38 inches of water that will take months to receed and years to rebuild. So with all that being said; it was nice to work with your staff. They made my experience very helpful. Merci. 

MARK D.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHRISTOPHER G.  |  Premières impressions 
Évaluation :
5

Alex is amazing!!! Best customer service I have received from anyone at this 6th St/13th St location!!! He is so nice and really wants to work with his customers! Been renting storage unit for almost 2 years. Alex is the best, and should get recognized for this!!

Kathleen M.  |  Online Move In 
Évaluation :
5

Service was great. Thanks for being so helpful!

Ellen C.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gabriella T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark C.  |  Online Move In 
Évaluation :
4

Facility has ample room for getting trucks and trailers in and out. Staff was helpful and knowledgeable. Location was under staffed the day we arrived to move in. Security appeared to be good.

Stephen H.  |  Premières impressions 
Évaluation :
5

The alarm went off when I opened my unit which scared me but otherwise a perfect move in process.

Andrea E.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nancy M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gary G.  |  Premières impressions 
Évaluation :
4

Everything went great signing up online, got a free lock. I was really pleased to see how clean and well lit the facility is. The free use of the moving carts is an add bonus. The only issue is my passcode doesn't work, so every time I opened my unit it sets off an alarm which turns off after about one second. I asked someone and he said he thought the alarm system is down. But that is something they should tell the new guy or post it somewhere. I did stop by the main office and even though it was graduation day which means alot of people renting trucks, everyone working there was helpful and professional.

Louis G.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David k.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

gary s.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Evelyn C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

joseph s.  |  Premières impressions 
Évaluation :
5

You have the best Staff  in the state. I will never use another storage company. NW 6th St is the best. Your team member Ms Ashley is Great.. Thank You. JD

Jay D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ivan H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel C.  |  Premières impressions 
Évaluation :
2

The wait to be helped was extremely long. There was no where to sit. The cashier was very talkative and friendly, but the wait time was horrible

Becky M.  |  Premières impressions 
Évaluation :
4

Very professional very clean.

Gabriel P.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

  • Icône de camion de déménagement
    Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Icône de remorque
    Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

  • Icône de libre-entreposage
    Libre-entreposage

    Nous offrons la plus grande couverture en Amérique du Nord!

  • Icône de conteneur de U-Box
    Conteneurs U-Box®

    Nous expédions à l'autre bout de la ville et à l'autre bout du monde!

  • Icône de fournitures de déménagement
    Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

  • Icône d'attache de remorque
    Attaches de remorque

    U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

  • Icône de bâtiment
    Historique

    Nous avons un programme de récupération adaptative visant à améliorer l'environnement!

Retour
Haut de la page