Évaluations des clients U-Haul Moving & Storage of Gainesville

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Gainesville

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L. G. le

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Awesome

Kayla A. le

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Le client n'a pas laissé de commentaire.

Tony B. le

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Le client n'a pas laissé de commentaire.

Carylee P. le

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Le client n'a pas laissé de commentaire.

John V. le

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Need more long term customer parking in front. I was told to park way in the back lot and returned truck late at night. Well lit but seemed unsafe, especially for a female. Also, online truck return procedure was tedious. Also, online vehicle check when leaving was tedious ... and gas level check was not customer friendly ( my truck was only 3/4 full instead of 7/8 full and I felt that this was avoidable...instead I had the responsibility of photo verification and even flagged down an employee in the lot to have them corroborate. All this while I am rushing to get on the road. Very inconvenient.

karla o. le

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This is the second time I have the need to use the services, on average i had a good experience. Answering service needs improvement, friendly staff. will definitely used it again.

Michael L. le

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U-Haul rep waved me over as I pulled into the lot. He unhooked the trailer and I was out in a few minutes. He emailed my receipt. Great service.

charles s. le

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Le client n'a pas laissé de commentaire.

Chloe B. le

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Le client n'a pas laissé de commentaire.

Keith B. le

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Your renters insurance policy seems a bit intimidating and hostile. The truck was not very clean on the inside. The clerk had the wrong gas gage reading. if you don't have a smartphone how do you rent a truck?

Leonardo G. le

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Le client n'a pas laissé de commentaire.

JONAL L. le

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When I first got to this uhaul I thought everything was good. There was miscommunication issues with them having my credit card on file, all in all the issue was resolved but better communication

Pamela H. le

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Le client n'a pas laissé de commentaire.

Devin H. le

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Ten out of ten for this location. Unlimited stock and the attendants were friendly and helpful. Customer interaction like this is why I haul my life with Uhaul. Thank you

Devin H. le

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Ten out of ten for this location. Unlimited stock and the attendants were friendly and helpful. Customer interaction like this is why I haul my life with Uhaul. Thank you

Andre C. le

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Great Job.....

ali m. le

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Le client n'a pas laissé de commentaire.

Leslie G. le

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Great service!

Atwood P. le

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Le client n'a pas laissé de commentaire.

German G. le

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Facility is excellent - trailers & storage. Team is fantastic - Ashley & Jennifer, especially. Had a mix-up on bill which was taken care of as soon as there was clarity.

Mary Anne P. le

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Overall the phone customer service experience was very poor with misinformation and general lack of knowledge concerning operations. At the store customer service was barely average . I was given wrong information during each transaction. I still don’t have the “immediate “ refund offered for billing an extra month of UBox storage 2 days after it was emptied.

JARRETT E. le

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Only issue was NOT w/the facility but w/policy of not being able to start use of the free storage prior to actually picking up the truck. I needed a unit for the pre-move & couldn't use 1-month comp.

Debbie N. le

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Le client n'a pas laissé de commentaire.

Dana L. le

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There are never rolling carts available anymore for loading/unloading. Can you keep those in the open so we don't have to hunt for them?

LOWELL H. le

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What was done for me could hardly be improved.

keith j. le

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The U Haul people were absolutely great and friendly. Great experience!

Delma B. le

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I didn’t return the truck my grandson did so I can not rate the place.

linda e. le

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A newly opened facility (Gainesville, FL 6th St location). Staff was courteous, wasn’t happy with not having after-hrs-access for working class.Units were crossed in their computer sys vs LOC but fix

Carrie B. le

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Great experience, no issues.

Thomas D. le

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Nothing. Cindy is helpful and friendly!

Dale M. le

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Le client n'a pas laissé de commentaire.

ron m. le

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I waited over an hour, after having done the online reservation. There was one employee operating the computer, one guy assisted her, then another that just walked around doing nothing while 5 customers waited. If the other two can’t be trained on operating a computer, they should be fired. The online reservation for customers of trailers (non-vehicle) should assign a trailer # so there’s no waiting in line.

Cathy N. le

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Le client n'a pas laissé de commentaire.

Wanda S. le

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Excellent service, attendant aware or people at her store and making sure they were been served. Much better experience than couple weeks ago at another store. Still waiting to be contacted for that incident. Thanks.

German G. le

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Andrea K. le

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Uhaul made me drive an extra 22 minutes from where I wanted to pick up the truck. I received so many emails not making it clear that I wasn't getting my preferred location and even got an email with the preferred location AFTER the new location was assigned. So I went to my last email and arrived at the wrong location. I wish all this info was given sooner, and more clearly.

Belinda N. le

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The attendants were overwhelmed with trucks and trailers that had been turned in by UF students returning to school but they were very friendly and helpful.

SARAH B. le

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This seems like a good location but when we returned our tow dolly on Saturday, August 17, the line was nearly to the door and there were only three employees working. The person at the front of the line had been waiting an hour and a half. The employees were very kind and were clearly working as fast as they could, but having only three employees at a large U-Haul store during move-in weekend in a college town seems like poor planning.

Katerina b. le

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We used the 5 X 7 for dorm stuff and it was perfect size and clean However, the parking lot had so many trailers it was hard to park. There were no carts despite no one else there and usually have 3.

William S. le

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Helpful staff

MARIOLGA V. le

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The staff at the location was very helpful however it felt understaffed and having to wait over an hour seemed a bit much. They should have more people working there specially during college moving ru

John K. le

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Rented for after hours access. It never worked and never responded to my email re this.

linda e. le

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July18 Was informed access entry for after bus hours would be installed within the month of July making it convenient (been back several times and still no access granted after hours. Pls notify Aug 7

Antonio A. le

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Staff usually not around to help, you need to walk around to find people

Wendy H. le

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So much nicer than the downtown UHAUL

lounda c. le

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The day I moved in my stuff, they told me that I needed another lock even though I did self storage.I had already paid for a lock,I was pressured to buy a new lock, after doing so, they find the truth

Kambrea N. le

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Long wait times, rude, unhelpful, disorganized staff. Team member Ashely Pons was especially unhelpful and rude and kept rolling her eyes during the entire transaction.

Jacquelyn P. le

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Jennifer Judd was great! She was most helpful and courteous and went out of her way to make us feel confident in leaving our belongings at your facility. Good job Jennifer!

Richard H. le

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I was told that the online purchase included the correct lock for the door. My txt from haul confirmed Alcock would be in the room. There was NOT a lock in my room or available at the usual center :(

Loretta G. le

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Usually I don't leave comments but the guys were late opening the store, and the hours stated are not accurate and I was told at 5pm I could not enter to get something out because "he was going home."

Gabriel P. le

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Very professional very clean.

krista v. le

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Except for an issue with the access card (which was fixed promptly), everything was great and the manager fixed my access as soon as I came in the next day. :)

Patrick H. le

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Pros: Nice facility, friendly stuff Cons: ram out of locks, the unit assigned to me was very far away from door when it appeared many others close to door were available

John F. le

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They absolutely could not have been nicer, especially Jennifer oh, and I wish I knew the other guy's name with a beard, I think he was training but he did very well as well.

sharon d. le

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Extremely helpful

Rebecca w. le

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Super helpful and cheerful, despite technical difficulties in the office that day!

Matthew C. le

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U box shipping delivered 8 days after “after guaranteed “delivery date. Uhaul missed 4 scheduled pickups in Kansas then they finally picked up the boxes on the day of guaranteed delivery..

Andrew P. le

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Manager was unresponsive to a request for pro-rated stay. Although she did remove late fees.

Andrew P. le

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Friendly staff - clean place!

Vanessa B. le

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The staff was very helpful and accommodated me in very way. By far the best Uhaul staff I’ve dealt with.

Steven W. le

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Thanks for all the help. Moving is stressful and you made it less so.

Vanessa B. le

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The person at assisted me was very helpful, friendly and knowledgable.

Lori C. le

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perfect location and facility for student storage

Nancy M. le

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Great service

Gisele N. le

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Staff were very friendly and helpful. Units were very clean and safe. Would definitely recommend to anyone!

Margaret K. le

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I have had serious issues throughout the use of my PODs with the inconsistency of what corporate told me and what was actually happening at the local office. Topics included AC, shipping dates, etc

CHARLOTTE L. le

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I reserved blankets. the movers ended up not using them, i went to ask if I could receive a refund Bc the blankets were still in the bag and we never left the site and was refused. That seems unfair

elmer d. le

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The staff went above and beyond in being helpful in getting my u-haul boxes delivered to my new apartment and getting the men set up to unpack and get the furniture in the apartment; Thank you

cassia s. le

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Excellent service ⭐️

Dan S. le

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Wonderful staff here! Everyone was very helpful.