Tell people about the hidden charge you take out when you return the vehicleJOHN B.
Customer Reviews for U-Haul Moving & Storage of Gainesville
Pour nous contacter
Gainesville, FL 32609
(Near 84 Lumber)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 12/24/2021: 7h00 am à 4h00 pm
- 12/25/2021: Fermé
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Great experience, very smooth and easy everything. From reservation to return super helpful staff! Many thanks U-Haul!JUSTIN M.
Le client n'a pas laissé de commentaire.MANUEL Q.
Le client n'a pas laissé de commentaire.STEVEN C.
Le client n'a pas laissé de commentaire.BILLY K.
Le client n'a pas laissé de commentaire.RODERICK C.
From the day I arrived until the day I left I have had nothing but a great experience with the staff and facility. I always felt my items were secure, in a clean environment, and hope that if I ever need to store my items again, that this location will have an empty unit waiting for me.Adam S. | Expérience générale
Staff rude on several occasions, keep double doors locked, don't answer intercom causing long walks to the front, didn't process auto pay so lock was on the door and took a week to have it removed because the girl who usually does it was out. Don't clean or keep bathrooms unlocked.Conney G. | Expérience générale
The service rep that checked me in was excellentSCOTT G.
Le client n'a pas laissé de commentaire.Shane S.
Le client n'a pas laissé de commentaire.Bonnie P. | Expérience générale
Please ask renters not to smoke in vehicles, the vehicle was great but the smoke smell was killer. On another note the staff at this store are SUPER. They truly understand empathy and customer service without losing any loyalty to their employer uhaul. You need more employees like Justin and Anthony (I hope I got their names right).LISA T.
Le client n'a pas laissé de commentaire.CALVIN L.
Le client n'a pas laissé de commentaire.Fay P. | Premières impressions
Le client n'a pas laissé de commentaire.Olivia H.
Service was quick, easy and the staff were very helpful. I would definitely recommend this location to friends.daphne B.
Facility was nice, but the company seems very money hungry. Every time I called with questions, either they were not very knowledgeable or never called me back. Sneakily increased the rate and then said "it's just 5 $" when it's actually an extra 60 $a year. They also told me it was because of demand but said that it would never go back down again no matter the demand. Also was unable to get reimbursed/prorated for an entire month after move out. Won't be using this facility or probably any other U-Haul again.Leeann L. | Expérience générale
The crew helped me figure out that I had a blown fuse. Fixed it and I was good to go.PAUL H.
Good morning. I have used the 6th Street location frequently, the service is 2nd to none. The service is great, the service Men/Women are really well known train and it shows. Many Thanks,JEROME A.
Very customer friendlyRICHARD M.
Le client n'a pas laissé de commentaire.BRETT S.
Le client n'a pas laissé de commentaire.Judith V.
Nothing, service was prompt, and I was in and out in know time . Everything was explained to me and I was satisfied.MICHAEL H.
Le client n'a pas laissé de commentaire.KAREN B.
Le client n'a pas laissé de commentaire.GEORGE H.
Anthony was excellent, Ebony very friendly and both were knowledgeable and fast. Always had an explanation to any question. Very nicely kept place and well done store.MICHAEL O.
Operator was very friendly on the phone but I was told that Day before there was heavy rain and lot flooded so I was told to drop off at the Hwy 441 location. Folks here were professional and helpful. I was not given hard time for unexpectedly dropping off thereMAGGIE P.
Great job Ebony. Excellent service. Very helpful and knowledgeable.PATRICIA M. | Premières impressions
Le client n'a pas laissé de commentaire.RODERICK C.
the staff was friendly and helpfulBrian G. | Expérience générale
Le client n'a pas laissé de commentaire.ROLAND T.
Outstanding customer service.STEPHEN S.
Wow. These folks know their stuff. I couldn't hope for a better experience. Professional, friendly and welcoming.MAURICE M.
Le client n'a pas laissé de commentaire.CHARLES W.
The associate Ebony was wonderful. She made the whole transaction effortless. She was very direct and clear with the instructions and went above and beyond to make sure we followed your correct procedures. P.S. there was a gentleman who changed our reservation from the Main Street location to the nw 6th street location due to miscommunication. I believe his name was Mike. He was wonderful as well.ANGELICA F.
The truck wasn't very clean and only had a 1/4 tank of gas, so I had to also stop and put gas in it before I can load it. Trailer had broken glass all over it and empty beer cans. Rented from Uhaul all my life and this truck rental was my worst experience.MICHAEL M.
All good thanksWILLIAM P.
Excellent service à la clientèleTROY J.
the staff was helpful, the facility was clean, and in order. the staff was very knowledgeable. i enjoy using this site ... thank you....jdJay D. | Premières impressions
Le client n'a pas laissé de commentaire.Tihomir K.
Staff were super helpful and friendlyWILLIAMD T. | Premières impressions
The personnel at this location were very friendly and helpful.KEVIN V.
The app was a little difficult to navigate but overall good.TODD K.
Le client n'a pas laissé de commentaire.SHAWN C.
Le client n'a pas laissé de commentaire.Kaye B. | Premières impressions
Accused me of opening sliding doors. Without checking cameras. Then purposely kept me from my unit after I paidElronrico W. | Expérience générale
Le client n'a pas laissé de commentaire.KAREN H. | Premières impressions
Ebony Welsh was great but she was the only working the office. I waited a long time after driving from the drop off location.Alan P.
There were not enough moving carts at storage building. People were asking to use the one we were using to move our items into out newly acquired unit.Frank T. | Premières impressions
The uhaul employee Ebony was great. She was friendly and very helpful. She made the experience enjoyable. Merci.DARRIN D.
The worst experience I've ever had. Ebana was rude, unprofessional and stressed me out to the max. We did not drop the trailer at this location yet they created the paper as if we did which created a mess! Terrible experience!!!!KATHY B.
Le client n'a pas laissé de commentaire.Sangeun L.
Le client n'a pas laissé de commentaire.CHARLES H.
Very friendly and helpful, made it a good experience. I'll go back again.MITCHELL S.
I had a lot of delays on this journey doing to some unfortunate things that happened that caused me to be out there a lot longer U-Haul was very helpful very friendly with extending my use of the U-Haul it was very nice and clean Deer Park was 100 % well done thank you very much I would recommend you to any of my friendsallesa s. | Premières impressions
Le client n'a pas laissé de commentaire.WILLIAM T.
Le client n'a pas laissé de commentaire.Alana H.
Le client n'a pas laissé de commentaire.Patricia G.
The receptionist is really niceLINH D.
Great rate on the open 5x9 trailer. They were super nice, informative, and they were chill. Will def be back.Patrick M.
Le client n'a pas laissé de commentaire.Gentorrius R. | Expérience générale
Jason was awesome. I forgot the GM's name but she's been great in the past too. I use these guys a little more than the average person and have never had a bad experience. Merci encore!carlton G.
Make your computer system accurate. Took the tow dolly to the location listed on the paperwork to turn it in. Again, only one person working the counter. Again, waited in a line to find out that they wouldn't accept the equipment. Was told to take it to a different location. Drove off shaking my head in disbelief.Kevin E.
Le client n'a pas laissé de commentaire.ROBERT N.
Le client n'a pas laissé de commentaire.MARTIN L.
Le client n'a pas laissé de commentaire.Huiyang Z.
Le client n'a pas laissé de commentaire.DONALD B.
Awesome customer service ðŸ‘VLADIMIR V.
Le client n'a pas laissé de commentaire.john m. | Expérience générale
Le client n'a pas laissé de commentaire.Ted L.
The staff was very knowledgeable and friendly. Definitely customer oriented.SHARON R. | Expérience générale
Had an issue about the drop off location. Finally solved by Uhaul.RICHARD F.
Le client n'a pas laissé de commentaire.ANDREW P. | Expérience générale
Outstanding service.CALVIN A.
Polite clerksDALE M.
Best moving experience of my life and I should no as I have moved 29 times in 15 years. The staff are amazing from the office staff to the delivery and pick up. It was a totally stress free move! If you have a month to move, using U-Box and this particular U-Haul company is the best choice!!Joyce B.
Get it together with your Communication system took over an hour just to change the drop off locationJACKIE S.
I could not keep the app to work when returning the vehicle. After twenty minutes I gave up. This breakdown cause me 20 $DWIGHT W.
Le client n'a pas laissé de commentaire.RALPH B.
Very friendly nice staffSteven M.
Le client n'a pas laissé de commentaire.Clay T.
Le client n'a pas laissé de commentaire.JESSICA E. | Premières impressions
Professional, comfortable chairs, room to wait, as we did, friendly â€¼ï¸ Thank you, team. We recommend their servicesâ€¼ï¸ Vern H.VERNON H.
Le client n'a pas laissé de commentaire.PAUL H.
The online check in process to pick up the vehicle is a little much technical for an average truck driver. Please try to simplify it. Otherwise the pick process was perfect. Truck was ready, clean. The return also was a fast one. Tks!Marcos R.
Not happy the double glass doors to storage units became inactive after 5 pm, we had several items to store would have been nice to access the building thru the larger doorsCraig G. | Premières impressions
The total experience was awesome. Ebony went above and beyond to accommodate my needs.Cynthia P.
Loved the people they were niceTiffany P. | Premières impressions
Le client n'a pas laissé de commentaire.ALANA H.
Le client n'a pas laissé de commentaire.Neil R.
It was a great expericenceJose G. | Expérience générale
Customer service was excellent! No improvement necessaryJORY M.
Le client n'a pas laissé de commentaire.Sharon T.
Everything was made as simple as possible and I definitely appreciate thatAshanti B. | Expérience générale
Le client n'a pas laissé de commentaire.Michael H.
Would have been excellent but in one occasion was taken advantage of .my storage price .sharon w. | Expérience générale
You can call me if you want more info. I was NOT HAPPY and have told everyone I can to avoid UHaul. When I went to return it because i had a flight in 2,5 hours, THEY WOULD NOT TAKE IT. Said everywhere in Gainesville was full and I'd have to drive it 35 miles away. NOT HAPPY!! NOT SATISFIED! 828-230-0267Cynthia H.
Le client n'a pas laissé de commentaire.angle d. | Premières impressions
Instead of helping customers they try to get over on people which isn't cool because soon as somebody else tries to get over on one of their family members then they'll be raising sand. So this will be my second and last time going to that location worst experience ever I should've canceled the reservation when I had the chance definitely know for next time.SHAQUERIA W.
This facility is is not truly climate controlled and is generally filthy. It is common to find old dirty mattress and broken furniture in the entrance, it's like a dump. It smells like mildew and stale cigarettes in the facility which seeped into our belongings. The facility is also not secure, the sliding doors can be pulled open by hand easily. During COVID I never saw staff wear a mask when inside the storage facility. We left to a cleaner facility where we pay the same cost of our 10x10 for a 10x15.Jesse R. | Expérience générale
Le client n'a pas laissé de commentaire.ALAN T.
Le client n'a pas laissé de commentaire.Richard C.
Le client n'a pas laissé de commentaire.RODERICK C.
Truck and requested items were available and ready when we arrived. Truck was clean and in good condition. Staff was professional and efficient in giving directions and getting us on the road. Before leaving, they asked us to verify start mileage and look over truck. When we saw mileage was off, we returned to attendant who corrected it in the system which was recognized at truck return. This was a long out of state move and we were pleased with vehicle and its performance.ELIZABETH D.
I worked with "Ebony", I believe that was her name. She was very friendly and helpful. Alex Brought me back to U-Haul, and from what I have seen each of your employees are polite and helpful. I stopped going to U-Haul because the service dropped fallowed by the equipment quality. I have been wondering if the quality and customer service will go back down in time, but it keeps getting better. Y'all are doing a great job.TOBY L.
Our order was not in on the day scheduled - although scheduled weeks in advance. On our second trip to the store a week later, the part was in, but the technician was an hour late for installation. After waiting an hour, he seemed to need to consult the instructions several times as though he didn't know how to do the wiring. The employees were kind, but I wasted a trip and an extra hour. I scheduled early hoping to not miss work, but ended up being late to work anyway because of the late technician.Marcie P.
WD40 would go a long way to help those of us who are â€˜trailer door' impairedðŸ˜‰VIRGINIA D.
Le client n'a pas laissé de commentaire.Roberta K. | Expérience générale
Le client n'a pas laissé de commentaire.KIM F.
Ebony was the last employee I dealt with during my UHaul experience. What a wonderful way to end my move! She was friendly, helpful, and attentive. She was busy working when I pulled into the return lot. She stopped and immediately showed me where to park, was very happy to see me, asked how everything worked and if I had any concerns. After a long, arduous, 4 day move from CT to Florida, she was my ray of sunshine during my UHaul experience! She is a great asset to UHaul and I cannot recommend this Gainesville location enough.Jeff M.
The facility is spacious and clean. More customer assistants at the desk will be helpful.DAMILOLA A. | Expérience générale
Car did not fit on automotive trailer. Truck was new and very well kept.ERIK J.
Always had a great experience with uhaulColeen D. | Expérience générale
Your staff member Alexander Christie was awesome. Great experience.Larry S.
Alex was great to deal with. Wonderful experience all around.AMANDA C.
Le client n'a pas laissé de commentaire.Kurt W.
Le client n'a pas laissé de commentaire.DAVID W.
Great staff Friendly Helpful Knowledgeable Overall great experience Thank youBruce M. | Expérience générale
Le client n'a pas laissé de commentaire.Cheryl S. | Premières impressions
Excellent customer servicesMICHAEL J.
Le client n'a pas laissé de commentaire.Nelson R.
As a result of an issue picking up our truck the night before using the mobile pickup service, my partner and I had to visit the location during their Sunday business hours to pick up our rental. Ebony was very professional and competent and took care of us in a friendly manner. We were the first ones there when they opened at 9, and she was ready to help us out with a positive attitude. The truck was clean, had almost a full tank, and Ebony made sure that we had the additional equipment that we requested.Lauren K.
Le client n'a pas laissé de commentaire.Kaye B. | Premières impressions
Le client n'a pas laissé de commentaire.Amanda R.
Le client n'a pas laissé de commentaire.Rich M.
Be more attentive at what you're renting outJHON M.
The employees at this facility are hard working, but they still maintain professionalism, patients, and courtesy.Nicholas G. | Premières impressions
Anthony .Emily and TJ were always super helpful. I'm 67 and not too spry or good with ratchet straps. Anthony and always helped me out . But let me tell you ur worker Alex was an Sob on a rainy day that I needed help with my auto transport unhook and he blew me off and told me to look on the internet how to unhook stuff. Thanks to Anthony we got it got done. Alex needs serious customer service training and some empathy skills.STEPHEN S.
Anthony was very professional and knowledgeable of promotions which was very helpful. Very Satisfying!!!ANDREW P. | Premières impressions
Le client n'a pas laissé de commentaire.Christopher N.
When renting a trailer, please inform your customers about all the different types of equipment they will need. Nowhere did I see any warning or notification on your website that I would need to buy a wiring harness in addition to the hitch and ball. It caused a 6 hour delay on my packing day as I frantically searched for one to fit my vehicle and searched for a mechanic to install it.JOSHUA B.
Le client n'a pas laissé de commentaire.CHAD D.
I rang the inner combo for assistance several times and no one answered.SHARON R. | Premières impressions
Le client n'a pas laissé de commentaire.Kellie J. | Expérience générale
Le client n'a pas laissé de commentaire.John G. | Premières impressions
Very helpful and friendly staff who help you outJulissa M. | Expérience générale
Le client n'a pas laissé de commentaire.Hannah T. | Expérience générale
Le client n'a pas laissé de commentaire.Debbie B. | Expérience générale
Le client n'a pas laissé de commentaire.Wanda M. | Premières impressions
Customer service was very rudeGregory D. | Expérience générale
Le client n'a pas laissé de commentaire.Christina F. | Premières impressions
Le client n'a pas laissé de commentaire.Amber D. | Premières impressions
The elevator in the facility is faulty, needs to be checked.DAMILOLA A. | Premières impressions
Matthew in Pensacola was excellent! A young black womanly in Gainesville was equally excellent!RAYMOND T. | Premières impressions
Jeremy went out far and beyond in helping me out! Merci.MA LUZ C. | Premières impressions
Le client n'a pas laissé de commentaire.Julissa M. | Premières impressions
Everybody was eager to help even the janitor ask everybody standing in line if we been help. Merci!Jose G. | Premières impressions
Le client n'a pas laissé de commentaire.CAMILLA A. | Premières impressions
My locker was already taken, so I had to come back the next day and get an "open" locker. Not confident in this situation at all.Jonathan B. | Online Move In
The facility and staff was excellent I really appreciate all the help they provided, I would highly recommend this facility. Thank you very much satisfied customer.JAMES H. | Premières impressions
Hauled a 5'x8' with a volkswagen jetta over 1100k miles across country. Was smooth and comfortable, not what I expected at all and very very happy. Merci.Andrew T. | Online Move In
Very clean & very friendly staffColeen D. | Premières impressions
I just lost everything. My son died in 2015. My wife passed away Aug 2020. My mother is in Hospice. My sister was diagnosed with kidney disease last week. And now I'm homeless due to hurricane Ilsa and flooding. My home is under 38 inches of water that will take months to receed and years to rebuild. So with all that being said; it was nice to work with your staff. They made my experience very helpful. Merci. MARK D. | Premières impressions
Le client n'a pas laissé de commentaire.CHRISTOPHER G. | Premières impressions
Alex is amazing!!! Best customer service I have received from anyone at this 6th St/13th St location!!! He is so nice and really wants to work with his customers! Been renting storage unit for almost 2 years. Alex is the best, and should get recognized for this!!Kathleen M. | Online Move In
Le client n'a pas laissé de commentaire.Edmund R. | Premières impressions
Service was great. Thanks for being so helpful!Ellen C. | Premières impressions
Le client n'a pas laissé de commentaire.Gabriella T. | Premières impressions
Le client n'a pas laissé de commentaire.Mark C. | Online Move In
Facility has ample room for getting trucks and trailers in and out. Staff was helpful and knowledgeable. Location was under staffed the day we arrived to move in. Security appeared to be good.Stephen H. | Premières impressions
Every single staff at this location was very nice helpful and with a sense of humor! When I left I had clear understanding of my storage rental and how to gain access to the building and storage I would certainly rent from this location again as well as tell my loves ones and friendsKIM W. | Premières impressions
The alarm went off when I opened my unit which scared me but otherwise a perfect move in process.Andrea E. | Online Move In
Le client n'a pas laissé de commentaire.Nancy M. | Premières impressions
Le client n'a pas laissé de commentaire.Amelia A. | Premières impressions
Le client n'a pas laissé de commentaire.Bob N. | Premières impressions
Le client n'a pas laissé de commentaire.Gary G. | Premières impressions
Everything went great signing up online, got a free lock. I was really pleased to see how clean and well lit the facility is. The free use of the moving carts is an add bonus. The only issue is my passcode doesn't work, so every time I opened my unit it sets off an alarm which turns off after about one second. I asked someone and he said he thought the alarm system is down. But that is something they should tell the new guy or post it somewhere. I did stop by the main office and even though it was graduation day which means alot of people renting trucks, everyone working there was helpful and professional.Louis G. | Online Move In
Le client n'a pas laissé de commentaire.David k. | Premières impressions
Jennifer Judd helped us through a very stressful move by making sure we didn't have to worry about our storage problems. She gave good answers to our questions and offered different solutions that we didn't think to ask. It will be because of Jennifer Judd that we will use U-Haul again.PETER P. | Premières impressions
Le client n'a pas laissé de commentaire.Anthony W. | Premières impressions
Le client n'a pas laissé de commentaire.gary s. | Premières impressions
Le client n'a pas laissé de commentaire.Evelyn C. | Premières impressions
Le client n'a pas laissé de commentaire.joseph s. | Premières impressions
You have the best Staff in the state. I will never use another storage company. NW 6th St is the best. Your team member Ms Ashley is Great.. Thank You. JDJay D. | Premières impressions
Le client n'a pas laissé de commentaire.Ivan H. | Premières impressions
Le client n'a pas laissé de commentaire.Daniel C. | Premières impressions
Best u haul yetthomas v. | Premières impressions
The wait to be helped was extremely long. There was no where to sit. The cashier was very talkative and friendly, but the wait time was horribleBecky M. | Premières impressions
Very professional very clean.Gabriel P. | Premières impressions
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
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Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
We have the largest selection in the industry!
Nous avons un programme de récupération adaptative visant à améliorer l'environnement!