Customer Reviews for U-Haul Moving & Storage of Gainesville

2 415 évaluations

4821 NW 6th St   Gainesville, FL 32609
(Near 84 Lumber)

(352) 415-8437

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm

Services dans cet établissement :

Pour nous contacter

(352) 415-8437

4821 NW 6th St
Gainesville, FL 32609
(Near 84 Lumber)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures
Établissement se consacrant à la récupération adaptative.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

KAREN H.  |  Premières impressions 
Évaluation :
2

Ebony Welsh was great but she was the only working the office. I waited a long time after driving from the drop off location.

Alan P. 
Évaluation :
5

Amical

kelly S. 
Évaluation :
5

There were not enough moving carts at storage building. People were asking to use the one we were using to move our items into out newly acquired unit.

Frank T.  |  Premières impressions 
Évaluation :
5

The uhaul employee Ebony was great. She was friendly and very helpful. She made the experience enjoyable. Merci.

DARRIN D. 
Évaluation :
1

The worst experience I've ever had. Ebana was rude, unprofessional and stressed me out to the max. We did not drop the trailer at this location yet they created the paper as if we did which created a mess! Terrible experience!!!!

KATHY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sangeun L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES H. 
Évaluation :
5

Very friendly and helpful, made it a good experience. I'll go back again.

MITCHELL S. 
Évaluation :
5

I had a lot of delays on this journey doing to some unfortunate things that happened that caused me to be out there a lot longer U-Haul was very helpful very friendly with extending my use of the U-Haul it was very nice and clean Deer Park was 100 % well done thank you very much I would recommend you to any of my friends

allesa s.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alana H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Patricia G. 
Évaluation :
5

The receptionist is really nice

LINH D. 
Évaluation :
5

Great rate on the open 5x9 trailer. They were super nice, informative, and they were chill. Will def be back.

Patrick M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Gentorrius R.  |  Expérience générale 
Évaluation :
5

Jason was awesome. I forgot the GM's name but she's been great in the past too. I use these guys a little more than the average person and have never had a bad experience. Merci encore!

carlton G. 
Évaluation :
1

Make your computer system accurate. Took the tow dolly to the location listed on the paperwork to turn it in. Again, only one person working the counter. Again, waited in a line to find out that they wouldn't accept the equipment. Was told to take it to a different location. Drove off shaking my head in disbelief.

Kevin E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARTIN L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Huiyang Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONALD B. 
Évaluation :
5

Awesome customer service 👏

VLADIMIR V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john m.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ted L. 
Évaluation :
5

The staff was very knowledgeable and friendly. Definitely customer oriented.

SHARON R.  |  Expérience générale 
Évaluation :
4

Had an issue about the drop off location. Finally solved by Uhaul.

RICHARD F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREW P.  |  Expérience générale 
Évaluation :
5

Outstanding service.

CALVIN A. 
Évaluation :
5

Polite clerks

DALE M. 
Évaluation :
5

Best moving experience of my life and I should no as I have moved 29 times in 15 years. The staff are amazing from the office staff to the delivery and pick up. It was a totally stress free move! If you have a month to move, using U-Box and this particular U-Haul company is the best choice!!

Joyce B. 
Évaluation :
3

Get it together with your Communication system took over an hour just to change the drop off location

JACKIE S. 
Évaluation :
4

I could not keep the app to work when returning the vehicle. After twenty minutes I gave up. This breakdown cause me 20 $

DWIGHT W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RALPH B. 
Évaluation :
5

Very friendly nice staff

Steven M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clay T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JESSICA E.  |  Premières impressions 
Évaluation :
5

Professional, comfortable chairs, room to wait, as we did, friendly ‼️ Thank you, team. We recommend their services‼️ Vern H.

VERNON H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL H. 
Évaluation :
4

The online check in process to pick up the vehicle is a little much technical for an average truck driver. Please try to simplify it. Otherwise the pick process was perfect. Truck was ready, clean. The return also was a fast one. Tks!

Marcos R. 
Évaluation :
5

N.D.

JOHN E. 
Évaluation :
5

Not happy the double glass doors to storage units became inactive after 5 pm, we had several items to store would have been nice to access the building thru the larger doors

Craig G.  |  Premières impressions 
Évaluation :
5

The total experience was awesome. Ebony went above and beyond to accommodate my needs.

Cynthia P. 
Évaluation :
5

Loved the people they were nice

Tiffany P.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ALANA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Neil R. 
Évaluation :
5

It was a great expericence

Jose G.  |  Expérience générale 
Évaluation :
5

Customer service was excellent! No improvement necessary

JORY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharon T. 
Évaluation :
5

Everything was made as simple as possible and I definitely appreciate that

Ashanti B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael H. 
Évaluation :
3

Would have been excellent but in one occasion was taken advantage of .my storage price .

sharon w.  |  Expérience générale 
Évaluation :
1

You can call me if you want more info. I was NOT HAPPY and have told everyone I can to avoid UHaul. When I went to return it because i had a flight in 2,5 hours, THEY WOULD NOT TAKE IT. Said everywhere in Gainesville was full and I'd have to drive it 35 miles away. NOT HAPPY!! NOT SATISFIED! 828-230-0267

Cynthia H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

angle d.  |  Premières impressions 
Évaluation :
1

Instead of helping customers they try to get over on people which isn't cool because soon as somebody else tries to get over on one of their family members then they'll be raising sand. So this will be my second and last time going to that location worst experience ever I should've canceled the reservation when I had the chance definitely know for next time.

SHAQUERIA W. 
Évaluation :
2

This facility is is not truly climate controlled and is generally filthy. It is common to find old dirty mattress and broken furniture in the entrance, it's like a dump. It smells like mildew and stale cigarettes in the facility which seeped into our belongings. The facility is also not secure, the sliding doors can be pulled open by hand easily. During COVID I never saw staff wear a mask when inside the storage facility. We left to a cleaner facility where we pay the same cost of our 10x10 for a 10x15.

Jesse R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALAN T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RODERICK C. 
Évaluation :
5

Truck and requested items were available and ready when we arrived. Truck was clean and in good condition. Staff was professional and efficient in giving directions and getting us on the road. Before leaving, they asked us to verify start mileage and look over truck. When we saw mileage was off, we returned to attendant who corrected it in the system which was recognized at truck return. This was a long out of state move and we were pleased with vehicle and its performance.

ELIZABETH D. 
Évaluation :
5

I worked with "Ebony", I believe that was her name. She was very friendly and helpful. Alex Brought me back to U-Haul, and from what I have seen each of your employees are polite and helpful. I stopped going to U-Haul because the service dropped fallowed by the equipment quality. I have been wondering if the quality and customer service will go back down in time, but it keeps getting better. Y'all are doing a great job.

TOBY L. 
Évaluation :
3

Our order was not in on the day scheduled - although scheduled weeks in advance. On our second trip to the store a week later, the part was in, but the technician was an hour late for installation. After waiting an hour, he seemed to need to consult the instructions several times as though he didn't know how to do the wiring. The employees were kind, but I wasted a trip and an extra hour. I scheduled early hoping to not miss work, but ended up being late to work anyway because of the late technician.

Marcie P. 
Évaluation :
5

WD40 would go a long way to help those of us who are ‘trailer door' impaired😉

VIRGINIA D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Roberta K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIM F. 
Évaluation :
5

Ebony was the last employee I dealt with during my UHaul experience. What a wonderful way to end my move! She was friendly, helpful, and attentive. She was busy working when I pulled into the return lot. She stopped and immediately showed me where to park, was very happy to see me, asked how everything worked and if I had any concerns. After a long, arduous, 4 day move from CT to Florida, she was my ray of sunshine during my UHaul experience! She is a great asset to UHaul and I cannot recommend this Gainesville location enough.

Jeff M. 
Évaluation :
5

The facility is spacious and clean. More customer assistants at the desk will be helpful.

DAMILOLA A.  |  Expérience générale 
Évaluation :
5

Car did not fit on automotive trailer. Truck was new and very well kept.

ERIK J. 
Évaluation :
5

Always had a great experience with uhaul

Coleen D.  |  Expérience générale 
Évaluation :
5

Your staff member Alexander Christie was awesome. Great experience.

Larry S. 
Évaluation :
5

Alex was great to deal with. Wonderful experience all around.

AMANDA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kurt W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID W. 
Évaluation :
5

Great staff Friendly Helpful Knowledgeable Overall great experience Thank you

Bruce M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cheryl S.  |  Premières impressions 
Évaluation :
5

Excellent customer services

MICHAEL J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nelson R. 
Évaluation :
5

As a result of an issue picking up our truck the night before using the mobile pickup service, my partner and I had to visit the location during their Sunday business hours to pick up our rental. Ebony was very professional and competent and took care of us in a friendly manner. We were the first ones there when they opened at 9, and she was ready to help us out with a positive attitude. The truck was clean, had almost a full tank, and Ebony made sure that we had the additional equipment that we requested.

Lauren K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kaye B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amanda R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rich M. 
Évaluation :
5

Be more attentive at what you're renting out

JHON M. 
Évaluation :
5

The employees at this facility are hard working, but they still maintain professionalism, patients, and courtesy.

Nicholas G.  |  Premières impressions 
Évaluation :
5

Anthony .Emily and TJ were always super helpful. I'm 67 and not too spry or good with ratchet straps. Anthony and always helped me out . But let me tell you ur worker Alex was an Sob on a rainy day that I needed help with my auto transport unhook and he blew me off and told me to look on the internet how to unhook stuff. Thanks to Anthony we got it got done. Alex needs serious customer service training and some empathy skills.

STEPHEN S. 
Évaluation :
5

Anthony was very professional and knowledgeable of promotions which was very helpful. Very Satisfying!!!

ANDREW P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher N. 
Évaluation :
4

When renting a trailer, please inform your customers about all the different types of equipment they will need. Nowhere did I see any warning or notification on your website that I would need to buy a wiring harness in addition to the hitch and ball. It caused a 6 hour delay on my packing day as I frantically searched for one to fit my vehicle and searched for a mechanic to install it.

JOSHUA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHAD D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandon L. 
Évaluation :
4

I rang the inner combo for assistance several times and no one answered.

SHARON R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES S. 
Évaluation :
5

Location was very busy on this Sunday morning; only two staff handling customers but they remained cheerful and pleasant throughout. Kudos to them for their professionalism and friendly demeanor.

DIANE G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kellie J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John G.  |  Premières impressions 
Évaluation :
5

Very helpful and friendly staff who help you out

Julissa M.  |  Expérience générale 
Évaluation :
2

The entire drop off process was a debacle. First we went to the location the place we rented from to us to go to drop off. They told us the were a gas station and would only accept returns if we rented from them. We went to a second location that the gas station told us to go to and the wouldn't take it as they were full. We went to a third location that the second location told us to go and they wouldn't take it either as they were full. We went to a fourth location we found on the internet and they were closed. Doubt we will ever use Uhaul again.

Clyde M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Hannah T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debbie B.  |  Expérience générale 
Évaluation :
5

Service was great, in and out quick both renting and returning!

MICHAEL W. 
Évaluation :
5

Carefully check the fuel level. The estimate was off by an 8th of a tank.

Kevin M. 
Évaluation :
5

Truck was clean and in great shape, service was excellent. The team here is professional and courteous.

EDMUND R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lewis H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wanda M.  |  Premières impressions 
Évaluation :
5

4821 NW 6 th street location has everything u need and people get u in and out quickly and friendly . Been to other locations which are really good . These guys are the best.

Steve S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WAYNE A. 
Évaluation :
2

Customer service was very rude

Gregory D.  |  Expérience générale 
Évaluation :
4

My only problem with this location is that they are so busy that they cannot check in the truck the day you brought it in. We brought the rental back on Saturday around 2 and I had to contact Uhaul online to ask what to do Sunday night around 9:30 when we realized they had not sent a receipt for the truck yet. We received a receipt on Monday around 10:30 that stated we turned in the truck Sunday at 9. They just need a better system for trucks being turned in.

Lawrence W. 
Évaluation :
5

Aaron and Anthony are great. They work so hard and push through each day to help every single customer. They answer all my questions and concerns, also fix any issues or errors in my reservations. I will always go to this uhaul location when I have to move primarily because of those guys there.

CARMEL L. 
Évaluation :
5

I was very satisfied with the time and ease in which the return was accepted.

Patrick A. 
Évaluation :
2

Giving rusted equipment is unsafe. Giving equipment not suitable to the customer's car is unsafe.

Lauren L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CATHERINE O.  |  Expérience générale 
Évaluation :
3

The equipment I reserved was flagged as the only one that could be used. This was not true at all. This caused me to wait a very long time for them to find me something else. It caused me to travel much further then I should had too. Over all it was a nightmare.

Gary L. 
Évaluation :
5

love the app for checking in the UHAUL- there was a line and we just fill at the app and done

TYLER K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EVOL J. 
Évaluation :
5

Excellent job getting us in and out.

Kevin R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jose R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KRISTEN R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GLYNN M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Bryan P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christina F.  |  Premières impressions 
Évaluation :
2

Hire more individuals so you are not ounder staffed on busy days & those working aren't over worked. And most importantly, make sure equipment is in proper working order

JEREMIAH L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John J. 
Évaluation :
4

This is not where I was supposed to drop off the truck. The original location he'd the driveway blocked so no one could get in. I was told I had to take the truck to Ocala to drop it off. The person I spoke too was not helpful. When I called the 800 number I was on hold for a long line, the drop off location would not answer. I am not sure why U-Haul didn't notify me I needed to go to a different location. The location I had to drop the truck off at was closer than the on my contract, making me drive out of my way.

Charles J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Don W. 
Évaluation :
4

Very busy at drop off, but the gentleman who helped me was very professional and courteous.

David H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David N. 
Évaluation :
4

U-Haul Moving & Storage of Gainesville on Main Street wasted my time and would not take accept my turn-in. They recommend driving an additional hour out of my way to Ocala, Florida to turn in the 26 foot truck. I made a decision to turn in the truck to the U-Haul Moving & Storage of Gainesville, FL 32609, 4821 NW 6th St. Not a happy customer.

Earl J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Niulsurys F. 
Évaluation :
5

You guys were friendly and fast. Love it!

Karen H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HAROLD B. 
Évaluation :
4

I did online check out. That went very smoothly. Sure glad that was available because this location was extremely busy with the start of school at UF.

John P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amber D.  |  Premières impressions 
Évaluation :
5

Friendly and helpful staff!

Anna A.  |  Expérience générale 
Évaluation :
3

Found live roaches in our storage bin. Need to maintain better.

Anthony M.  |  Expérience générale 
Évaluation :
5

The staff here have been very helpful over the last year. We had rapidly changing situations with students moving in and out, needing trailers swapped etc etc and the staff were on it, making it very easy. Main St facility was abysmal, these guys are a whole different story.

john m.  |  Expérience générale 
Évaluation :
5

The elevator in the facility is faulty, needs to be checked.

DAMILOLA A.  |  Premières impressions 
Évaluation :
5

Great location and A+ Staff

Dillon E.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lily M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lynda R.  |  Expérience générale 
Évaluation :
5

Matthew in Pensacola was excellent! A young black womanly in Gainesville was equally excellent!

RAYMOND T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICOLE B.  |  Premières impressions 
Évaluation :
3

The facility was clean. However, the facility also has a host of problems such as frequent random alarms going off at nearly all times, the elevator frequently ceasing to operate (including yesterday where an "NI" message kept appearing and the doors would not close), a total dead zone in the building, and very limited access hours. On a positive note, the employees are very helpful and courteous. Excellent customer service.

Beverly W.  |  Expérience générale 
Évaluation :
3

The size of the room was not clearly communicated on the web side and made moving day a nightmare 5×10 was actually 5×5

YASHVEER R.  |  Expérience générale 
Évaluation :
5

Our check in staff person was so helpful!

Lynn C.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

John C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tomas f.  |  Expérience générale 
Évaluation :
5

Jeremy went out far and beyond in helping me out! Merci.

MA LUZ C.  |  Premières impressions 
Évaluation :
1

The storage facility was described as 5X10 at the location the height of the room was 10 feet it was really a 5x5

YASHVEER R.  |  Premières impressions 
Évaluation :
5

Staff was super friendly and answered all questions, and the process was very seamless. Would definitely use again!

Jack R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan R.  |  Expérience générale 
Évaluation :
1

When I 1st rented everyone was friendly, as I was moving out on July 29th, I asked an employee if I could use the dumpster, he said yes and to let them know inside, before I could even get inside a manager came out yelling at me for using the dumpster. Tried explaining to him what the other employee had said, he kept yelling, then walked away slamming the dumpster doors. Upon putting my last item on my trailer,another male employee approached me, scolding me like a child, once again I was defending my actions and he stated he didn't want to hear it and walked away. I was upset at the situation as it could have been handled a whole lot better. Never did get a chance to check out nor speak to anyone as I left due to the situation

KRISTINA C.  |  Expérience générale 
Évaluation :
4

Ebony was so amazing and helpful!

Elizabeth P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julissa M.  |  Premières impressions 
Évaluation :
5

Everybody was eager to help even the janitor ask everybody standing in line if we been help. Merci!

Jose G.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CAMILLA A.  |  Premières impressions 
Évaluation :
5

This facility is HUGE, units are easy to access, everything looked clean, and it was super helpful to have so many carts available to assist with moving our stuff from the moving truck to the unit. The staff was friendly and helpful. The only concern I had was with Uhauls systems -- #1 Apparently they allow customers to triple book the same unit (fortunately for us we were the first to get there and were able to get the unit we booked), and #2 The systems in the facility appear to be very slow, outdated, and not user-friendly. This could be an issue if lines were long. We only had 1 person in front of us and it took about 25 minutes for him to return all of his unused boxes for a refund.

Kat R.  |  Premières impressions 
Évaluation :
1

About 50 % of the boxes I had in storage had water damage and had to be thrown away.

danica m.  |  Expérience générale 
Évaluation :
5

Looking forward to our next visit

Jeffrey W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rudolph C.  |  Premières impressions 
Évaluation :
1

My locker was already taken, so I had to come back the next day and get an "open" locker. Not confident in this situation at all.

Jonathan B.  |  Online Move In 
Évaluation :
5

This location has the best young staff. Very professional and knowledgeable.... Thank You.. JD

Jay D.  |  Expérience générale 
Évaluation :
5

The facility and staff was excellent I really appreciate all the help they provided, I would highly recommend this facility. Thank you very much satisfied customer.

JAMES H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anna A.  |  Premières impressions 
Évaluation :
4

The facility ran out of the storage unit that we reserved, but the staff was able to accommodate us with two adjacent smaller units.

Haley F.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Anthony M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kie s.  |  Expérience générale 
Évaluation :
5

Hauled a 5'x8' with a volkswagen jetta over 1100k miles across country. Was smooth and comfortable, not what I expected at all and very very happy. Merci.

Andrew T.  |  Online Move In 
Évaluation :
4

More lights

Oscar B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jatoria B.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM D.  |  Expérience générale 
Évaluation :
5

Very clean & very friendly staff

Coleen D.  |  Premières impressions 
Évaluation :
5

Everyone was so nice! Ebony found me the unit I was looking for even went to personally make sure that it was ready before assigning it to me. When moving in we had a hiccup with having something too tall to make it in the unit. TJ helped me out by find us a larger unit. Then my husband figured out that we could keep our item somewhere else. So, TJ without blinking an eye switched us back in to our original unit. Fast, Thorough, Efficient with zero run around… The customer service was absolutely top notch! Thanks for making things easy during a time that is not so easy for us customers, it is appreciated immensely.

Alonda B.  |  Premières impressions 
Évaluation :
5

I just lost everything. My son died in 2015. My wife passed away Aug 2020. My mother is in Hospice. My sister was diagnosed with kidney disease last week. And now I'm homeless due to hurricane Ilsa and flooding. My home is under 38 inches of water that will take months to receed and years to rebuild. So with all that being said; it was nice to work with your staff. They made my experience very helpful. Merci. 

MARK D.  |  Premières impressions 
Évaluation :
5

Anthony, my sales representative was very attentive to my needs. The services Uhaul offered during this chaotic move helped made it so much easier. Thank you Uhaul and Anthony.

LaTonya H.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHRISTOPHER G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mike b.  |  Expérience générale 
Évaluation :
5

Alex is amazing!!! Best customer service I have received from anyone at this 6th St/13th St location!!! He is so nice and really wants to work with his customers! Been renting storage unit for almost 2 years. Alex is the best, and should get recognized for this!!

Kathleen M.  |  Online Move In 
Évaluation :
5

I was helped by a Mr Alexander, and a Ms Ebony. They were fantastic, they took care of all of my needs, and concerns. I want use any other store. Thank You, and those young people. Great Service.... JD

Jay D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM D.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jeffrey W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edmund R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexander C.  |  Premières impressions 
Évaluation :
5

Service was great. Thanks for being so helpful!

Ellen C.  |  Premières impressions 
Évaluation :
5

Ebony was very helpful!!!

Daniel G.  |  Expérience générale 
Évaluation :
5

Auto pay was a life saver.

Guy G.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gabriella T.  |  Premières impressions 
Évaluation :
4

AlWe

Angela M.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

cynthia w.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark C.  |  Online Move In 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Markita G.  |  Expérience générale 
Évaluation :
5

SO CONVENIENT. CLEAN. BRIGHT! Storage unit was spotless. The flat bed dollies were a game changer!

LISA F.  |  Premières impressions 
Évaluation :
4

Facility has ample room for getting trucks and trailers in and out. Staff was helpful and knowledgeable. Location was under staffed the day we arrived to move in. Security appeared to be good.

Stephen H.  |  Premières impressions 
Évaluation :
5

Every single staff at this location was very nice helpful and with a sense of humor! When I left I had clear understanding of my storage rental and how to gain access to the building and storage I would certainly rent from this location again as well as tell my loves ones and friends

KIM W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lily M.  |  Premières impressions 
Évaluation :
5

The alarm went off when I opened my unit which scared me but otherwise a perfect move in process.

Andrea E.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maurice W.  |  Expérience générale 
Évaluation :
5

Jennifer Judd is awesome!!!! and very hospitable. Hope she gets a Raise for excellent customer service

Markita G.  |  Premières impressions 
Évaluation :
2

Person attending us stating he was the manager but could not explain to us how the period of rental from May 18th to August 18th was 4 months when the bill stated we were paid through June 17th for the first month. Will speak to corporate when I get home. He should not be in management or working around customers. On a more positive note the storage facility was very clean

Lynda R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen C.  |  Expérience générale 
Évaluation :
5

Friendly staff and all competent and well trained. Great experience over all!!

Yun K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wesley K.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William P.  |  Expérience générale 
Évaluation :
2

Nice facility and great staff but was disappointed with two things. Was not pleased to learn that the 10' x 10' unit I had preordered was advertised as such but upon opening the unit, it was actually two smaller units with a wall in between-not ideal for large furniture pieces. Was able to switch the two small units to one large one but, after measuring the new unit, the interior was about a foot less than 10' x 10,' which is what I'm being charged for every month. Had to move additional belongings into a family member's house because the space was tighter than advertised. The fact that what's advertised isn't what's sold is very frustrating for both customers and staff who are trying their best to help. Please update marketing materials to accuracy and, when building future facilities, do not sell two split units as "one large unit." Not sure if I will rent a storage unit from UHAUL again unless I get exactly what I'm paying for. Merci.

Krystal L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nancy M.  |  Premières impressions 
Évaluation :
5

I think his name was Alex but he was a great worker, not only did he handle my transaction well but I saw him handle a very stressed couple in front of me. As a bartender that guy really deflected their stress and got the couple to lighten up with offering solutions and get them a moving tuck. Great employee

Gregory H.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Amelia A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bob N.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gary G.  |  Premières impressions 
Évaluation :
4

Everything went great signing up online, got a free lock. I was really pleased to see how clean and well lit the facility is. The free use of the moving carts is an add bonus. The only issue is my passcode doesn't work, so every time I opened my unit it sets off an alarm which turns off after about one second. I asked someone and he said he thought the alarm system is down. But that is something they should tell the new guy or post it somewhere. I did stop by the main office and even though it was graduation day which means alot of people renting trucks, everyone working there was helpful and professional.

Louis G.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David k.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alex F.  |  Premières impressions 
Évaluation :
5

This location is clean and in good order. The Staff was Fantastic and helpful. I really enjoyed working with these folks. Thank You Jay Dalaw

Jay D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathy W.  |  Expérience générale 
Évaluation :
5

Jennifer Judd helped us through a very stressful move by making sure we didn't have to worry about our storage problems. She gave good answers to our questions and offered different solutions that we didn't think to ask. It will be because of Jennifer Judd that we will use U-Haul again.

PETER P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony W.  |  Premières impressions 
Évaluation :
4

Just was charge too much each time of all but all ok,

Diana R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOUGLAS W.  |  Premières impressions 
Évaluation :
5

The best Staff, the area was clean and easy to access. Thank You for the fantastic service. JD

Jay D.  |  Premières impressions 
Évaluation :
5

Very easy and convenient. I used the one month free from renting a truck and it legitimately cost me 0,00 $. Will likely use again.

TY N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shanperia F.  |  Online Move In 
Évaluation :
4

My experience with the mgr ms Judd was excellent

RUDOLPH S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

gary s.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Evelyn C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

joseph s.  |  Premières impressions 
Évaluation :
5

You have the best Staff  in the state. I will never use another storage company. NW 6th St is the best. Your team member Ms Ashley is Great.. Thank You. JD

Jay D.  |  Premières impressions 
Évaluation :
5

Woman who signed me up was knowledgable, friendly, and ready to help me when I had difficulty with the lock. She's a rock star!

Patricia N.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ivan H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edmon G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel C.  |  Premières impressions 
Évaluation :
5

Best u haul yet

thomas v.  |  Premières impressions 
Évaluation :
2

The wait to be helped was extremely long. There was no where to sit. The cashier was very talkative and friendly, but the wait time was horrible

Becky M.  |  Premières impressions 
Évaluation :
4

Very professional very clean.

Gabriel P.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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