Évaluations des clients U-Haul Moving & Storage of Galesburg

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Galesburg

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Thomas S. le

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Very welcoming and informative customer service. Did not feel like I was being pressured to purchase additional items outside what I had reserved.

Charles M. le

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Very easy to get the rental and staff was very friendly.

Felicia A. le

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Le client n'a pas laissé de commentaire.

Roger C. le

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None

Karen C. le

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Brand new location, helpful person behind the desk, wonderful resource to have in Galesburg.

Timothy B. le

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The Associates at this location are very helpful and friendly.

Scott G. le

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Le client n'a pas laissé de commentaire.

William M. le

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Na. Great experience. Will seek out again for future needs

Barbara W. le

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thanks for your help

James C. le

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Le client n'a pas laissé de commentaire.

Kent P. le

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Le client n'a pas laissé de commentaire.

Danielle K. le

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Annie was so helpful, she really went above and beyond for me. I kept having to switch plans due to personal circumstances, and she rolled with it and made sure that I had what I needed. Without her, my move would not have been possible. The other two employees at the store were also helpful and kind to me. I really appreciated them (but I can’t remember their names, sorry!).

Shari R. le

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Le client n'a pas laissé de commentaire.

Holly S. le

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I got charged extra money for who knows what. I was on time and was told extra charge was waived but I'm still being charged for it..

marla W. le

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Would have liked to pik up in Monmouth IL

Patrick R. le

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Le client n'a pas laissé de commentaire.

Bryan E. le

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Annie was easy to work with and very friendly. The U-Haul app should not automatically refresh after you return your vehicle. It told me at return to put it in a box and enter a code, but since it automatically refreshed after not even 30 seconds, I had no idea which box to use or the code. App needs to allow you to choose to end your truck return and close that screen so you can put the key in a lock box if necessary.

Patrick W. le

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Have the rental at designated place and time of agreement.

Lonny A. le

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Staff was very friendly and helpful. Looking forward to seeing the new location completed. Very happy to see the old K-mart get repurposed.

Satwinder S. le

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Le client n'a pas laissé de commentaire.

Charles R. le

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Le client n'a pas laissé de commentaire.

Kay S. le

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Undergoing construction when I was returning the trailer and still were very helpful and efficient.

marston H. le

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nothing

Nancy L. le

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Le client n'a pas laissé de commentaire.

JULIA S. le

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Le client n'a pas laissé de commentaire.

Randall R. le

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Better communication between staff. Some employees need to step up on their training instead of just saying "I'm new here."

Erica C. le

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Le client n'a pas laissé de commentaire.

Bernie C. le

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Good customer service.

weizhi L. le

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use app say key in right hand corner at bottom of front but can not find also can not call cause agent not open yet not recommerment

Tracy N. le

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Le client n'a pas laissé de commentaire.

Thanh H. le

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Le client n'a pas laissé de commentaire.

Jerome M. le

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Le client n'a pas laissé de commentaire.

Richard S. le

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Second time I have rented from this dealer and both times they went over and above to take care of me.

Robert P. le

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Le client n'a pas laissé de commentaire.

Sharnel J. le

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Thanks for all the help!

ray S. le

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Couldn't get much easier, thanks

Lynn D. le

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Wonderful experience! The staff was so friendly and helpful! I highly recommend and will not go anywhere else if I ever need another U-Haul truck. Thank you so much!!

Mark C. le

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One of the nicer locations I've ever been to. Staff was courteous and helpful. Excellent location.

Katherine B. le

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This entire experience was fantastic! A new employee was being trained and staff was able to to assist me professionally and still teach the new employee! They were kind, helpful, and informative. I would recommend this location to anyone who asks! Absolutely worth the 40 minute drive to work with quality staff and equipment!! FIVE STARS

Wanda S. le

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Not a thing, the two ladies were great.

James N. le

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The service rep was extremely friendly and helpful! I would definitely rent from her again.

Daniella I. le

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Le client n'a pas laissé de commentaire.

David R. le

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Annie, the manager, was very friendly, helpful, and easy to hear on the phone. I am definitely not a fan of choosing your preferred site of truck rental compared to just renting a truck from the site you want or the closest uhaul dealer.

Kwame S. le

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I have rented from the Carl Sandburg location in Galesburg several times now. The service is excellent. They go above and beyond to help the customer.

Mary M. le

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All 3 employees were very friendly and helpful. I would definitely use this U-Haul site again.

Stanley D. le

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Le client n'a pas laissé de commentaire.

Sarah K. le

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Le client n'a pas laissé de commentaire.

Dustin M. le

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Le client n'a pas laissé de commentaire.

Marlon W. le

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Nothing. Outstanding service!

Sherry F. le

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Le client n'a pas laissé de commentaire.

Robert C. le

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Le client n'a pas laissé de commentaire.

Jeffrey M. le

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This location is advertised as open 9 to 5 on Sunday. I came here to drop off my 6 by 12 trailer but the location was closed. Not a soul in sight. What's the point of having hours that you're not going to uphold. I was not the only one here. There were two other people also wondering why the location was closed. Also, took many phone calls to see what was going on as many of your reps just transfered me to other service personnel. It took a long time just to talk to somebody about this issue. Not happy with this location or the customer service on the phone. Once I was connected the service person was fine. It was just the process of getting a hold of the proper person that needs a lot of improvement.

VIKKI S. le

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Le client n'a pas laissé de commentaire.

Alexis M. le

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Le client n'a pas laissé de commentaire.

gale S. le

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Le client n'a pas laissé de commentaire.

Mollie H. le

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I had some issues with this location but Skyler did a great job with helping make sure I was ready for my move. He made a bad experience into a good one.

helen M. le

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Le client n'a pas laissé de commentaire.

David S. le

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Barbara and the woman I dealt with when I picked up the truck were very professional and made the rental easy. Thanks! The only negative was trying to deal with the website - very frustrating.

colby S. le

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Staff was courteous and knowledgeable. We had no issues whatsoever!! Thank you!

Jill M. le

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Everything was perfect. friendly service, quick service.

Vicki T. le

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I do believe I am owed a refund as we overpaid. I have not seen this come through on my card yet. Could you please check in to it and let me know. Thank you.

Chadlin S. le

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Le client n'a pas laissé de commentaire.

JEREMY M. le

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Le client n'a pas laissé de commentaire.

dave R. le

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The staff was very helpful.

Rebekah O. le

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Le client n'a pas laissé de commentaire.

John S. le

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Le client n'a pas laissé de commentaire.

Tessa J. le

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Le client n'a pas laissé de commentaire.

PATRICK O. le

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Excellent customer serrvice!

Tony S. le

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The customer service rep. was amazing !! Very low informative & helpful!! Give her a raise.

Ron J. le

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Le client n'a pas laissé de commentaire.

dave R. le

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Le client n'a pas laissé de commentaire.

tom W. le

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Annie did a TERRIFIC job on the receiving end. When she asked how everything went, I mentioned the hitch issue and she volunteered to credit back the hitch that wasn’t appropriate for my vehicle. EXCELLENT job Annie!

stan M. le

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Le client n'a pas laissé de commentaire.

Joseph C. le

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Everything was good employees were very helpful and pleasant.

JESSICA P. le

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Le client n'a pas laissé de commentaire.

Lucas L. le

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When I swept the truck, you can honor your sign and give me $25 back for helping you out. Also I filled the truck OVER the gas indication which had costed me $60.

gary R. le

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computer was off line and rental was done by another site by phone

Patricia E. le

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No improvement needed. It was so quick. I appreciated that.

Les A. le

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Le client n'a pas laissé de commentaire.

Tracy C. le

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Le client n'a pas laissé de commentaire.

Sterlon M. le

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Le client n'a pas laissé de commentaire.

Amanda D. le

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Le client n'a pas laissé de commentaire.

Dennis C. le

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Le client n'a pas laissé de commentaire.

mark M. le

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Your employees were excellent at both locations. Your computer system SUCKS. The system at both locations kept locking up. It took at least 45 minutes at each store to conduct my business. The truck I rented was in good condition and just right for my needs. I would you scrap your current computer system or invest in some serious upgrades.

Kevin C. le

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Le client n'a pas laissé de commentaire.

andy A. le

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The rental and staff are excellent. The most courteous customer service I've experienced anywhere in a long time. Everything was explained well to make the info easily understood.Kudos to Skylar for a job excellently done.

Jessica F. le

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Le client n'a pas laissé de commentaire.

Douglas R. le

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I rented a 5'x8' trailer which was in good condition. The rental period began at 12:31 on 2/27/'19, about 20 minutes before the trailer was hooked up by U-Haul staff. I had already notified U-Haul that I would likely not be able to have the trailer back by 12:30 the following day but should have it back by mid-afternoon. When I informed the staff at this U-Haul facility, I also told them that I should have the trailer back by 2:00 the following afternoon, and they added a 2nd day to rental period, as I expected. At 10:12 the following morning, I was called in the middle of my errand by U-Haul staff from the Galesburg facility demanding that I tell him EXACTLY when I would have the trailer back because there were lots of other customers who needed it. (It was one of two 5'x8' units at that location and, as far as I knew, the other unit had not been rented out, i.e. the harassing call was completely unnecessary.) I repeated my ETA of 2:00. I actually ended up returning the trailer at 12:50, 23:40 hours before my rental period was up. The second trailer was still in its same place. I was charged for the entire 24:00 plus the insurance charge. I did not appreciate being harassed and unfairly charged so that U-Haul could get multiple rentals on the same day for the same unit. U-Haul is generally a galling outfit to deal with.

Mary C. le

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I would like to share MY experience...when I went to pick up the cargo van, she had the van pulled up front, running, with heater turned on! Nice & warm when I got in vehicle, very nice experience, thank you!!

Katie M. le

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More training

Ron J. le

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Le client n'a pas laissé de commentaire.

James E. le

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Clean equipment. Friendly staff. Nice new location. I like it. Great job!

Kenny N. le

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ALL WAS GREAT

Randall A. le

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Really impressed with this new U Haul store

Debra S. le

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Barbara Foglesong was great.

Darrell G. le

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When I arrived they tried to charge me double what my reservation was made for. He argued that this was what his computer said and that was what he was going to bill me. I showed him my reservation and he was going to let me walk out the door rather than give me the rate I had on my phone. He did finally fix it, but it took more than 45 minutes and I had already done the express check-in.

Roxanne S. le

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Le client n'a pas laissé de commentaire.

James E. le

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Wow! The 24/7 Mobile pick up is great! I was able to rent after hours, no attendant needed. Drop off/check in was easy. Will be back to rent storage!

James N. le

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New store, excellent services, excellent staff.

Debra D. le

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Excellent service