U you our online checkin did not work for me.
Ed F.Customer Reviews for U-Haul Moving & Storage of Glassboro
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
The staff are courteous and helpful. All issues are promptly resolved by staff.
Bernardine R. | Expérience généraleGreat service...and friendly....a pleasure to work with.
Donald J.Too many spiders.
danaphira A. | Expérience généraleGen mgr. A-1. Efficient, friendly, very service oriented.
STEPHEN B. | Expérience généraleWe rented for over 7 years and hope to rent from UHAUL again, but in another state
DENISE B. | Expérience généraleThe woman who helped me was extremely nice and helpful.
Sherie P.Vry good and professional
Billor J.Nothing, it was great. Thank you guys
Allesandr D.Even though I chose the contactless rental option the staff at this location was very helpful. The truck was as expected, in good running condition and clean. I will use this location again!!
Robert S.No improvement necessary. Very efficient pick up and return
Robert C.Excellent service by everyone at this location
Michael M.Merci.
SEAN M.Friendly, efficient service. Thank you.
Francis S.Always happy with the service at this location
Connie F.The bedliner of this cargo liner was covered with some type of oil. Unfortunately I didnt realize this until I slid a sectional couch on its side and I ran my fingers into the grooves of the bed liner. I assumed it was freshly washed prior to me using it. I did inform them at the uhaul dealer but they didnt further the conversation. It's a shame because this place in my opinion was the best rental for moving in the area
Julia D.They even saw the ants and they were helpful.
Kelley C.Very friendly and helpful staff!
Armando V. | Expérience généraleI thought Amanda was excellent and very accommodating. She handled my transaction with ease and got me on the road. It was a great experience.
Marcel B.Never got a receipt e mailed to me otherwise it's was fine
Joseph M.I ordered equipment 6 weeks ahead and they didn't have anything I asked for. Unacceptable. Such a inconvenience
Jonathan K.The staff was knowledgeable, helpful and friendly.
Alice R. | Premières impressionsExperience was smooth and representative was very attentive and informative.
Wayne R. | Premières impressionsThe truck I rented did not have working A/C and the transmission was not working properly.
David G.Nice facility with good hours, only complaint we have is that no one in the office ever answers the phone when you call there, we always got routed to the national uhaul operatore and couldn't get the help we needed.
Ron L. | Expérience généraleThere should be a phone number to call if the is issues with the web site
SABIT D.Uhaul rep was in Glassboro was efficient and very pleasant. Highly recommend this Uhaul location
VICKIE N.Pleasant and professional staff! Well done! Thank you!
Francis D.The GM, Amanda was very helpful and professional.
Eugene D.Rental was very quick and easy. Everyone is helpful and always so nice.
Susan H.I was bounced around from 3 different locations ,only to find that my reserved truck wasn't there. No compensation was made to me for the hassle,extra running around, and xtra mileage costs
John W.Professional person and friendly
Michael C.Only complaint I have is I was told that I absolutely had to purchase the round lock that was 10,00 $, but they still sell regular Pad locks. Then I took the insurance which feels pointless when there are security cameras and an Entry code that's used to enter the facility!!!
Lakeisha W. | Premières impressionsI have been using Uhaul for a long time now and by far this location was the worst experience I have ever had
rebecca B.Very professional and friendly!
Sandra W.Merci
Craig M.The only negative comment I have was that our master lock did not work in the back. Everything else was great
Breanna L.The location was great, the many last minute changes were not. And continue, no invoice yet, drop off guess June 22. That's just one of many complaints
Gregory W J.I was highly disappointed in the fact that I reserved a 20' truck 1,5 months before my move only to be told the day before that it wouldn't be available unless I was willing to drive an extra 30 minutes each way to pick up and drop off a truck at a further location. I ended up having to go with a 10' truck since it was the only one available at least somewhat close to my house.
Christina L.Everyone and everything was great. Thanks
Margaret W.Everything went well no issues to report.
MICHAEL B.Rien
Charles B.Staff was very helpful, and went above and beyond to help me with a last minute rental change!
Mark L.Everything was great!
ronald O.The staff are very nice and. Kind. they like to help.
ricky r. | Expérience généraleOffice staff are very friendly
doris y. | Expérience généraleI then went to drop off the truck that evening and again the UHaul mobile check out did not work - it had the location of the pick up office, not the one way drop off location that I scheduled. I parked the truck in the scheduled lot and placed the keys in the drop box. I was then charged for an extra day + coverage + flat tax + after hours service fee. I spent hours on the phone for help over the day and to resolve UHaul's errors. The truck was great but everything else made the stress of a moving day way worse.
Kristine G.DON'T CHANGE REQUESTED LOCATION! I FOUND OUT THE MORNING OF MY RESERVATION THAT THE LOCATION HAD CHANGED. I WAS TRANSPORTING ITEMS FROM MILLVILLE TO LEESBURG. I HAD TO GO FROM WILLIAMSTOWN TO GLASSBORO TO MILLVILLE TO LEESBURG BACK TO GLASSBORO TO RETURN UHAUL THEN BACK TO MILLVILLE.I TRIED TO CALL TO SEE IF THERE WAS A CLOSER LOCATION TO PICK UP FROM SINCE I WAS ON A PRETTY TIGHT SCHEDULE THAT MORNING AND THE WAIT TIME WAS OVER AN HOUR TO SPEAK TO SOMEONE. A LOT OF WASTED MILES AND GAS. The gentleman at the Glassboro location was extemely helpful and extended the rental time which eased my frustration since I didn't have to rush to get the trailer back. I FIND IT HARD TO BELIEVE THAT THE CLOSEST UHAUL WITH A TRAILER WAS MORE THAN 20 MILES AWAY FROM MY REQUESTED LOCATION.
Nikki T.The pick up at Glassboro - 137 Delsea Drive was FANTASTIC! The customer service agents were great and helped me with my needs. I would recommend this location to anyone.
Joseph A.My comments here are not about the location but about a U-Haul policy and the unfortunate we had with hiring help. #1. U-Haul's tactic of taking up needed space on the rental truck with a dolly and blankets is annoying and unfair. I had no use for either yet we lost 14 cubic feet of truck space because of this ploy to get me to use your accessories. #2 although the helpers were nice, they were overbooked and 3 hours late. We lost 3 hours of moving and unpacking time sitting around waiting for them to show up. Not happy with this service. I could hired college kids with better results.
Bruce G.Place is fine. People are cool.
Thomas F.Very Satisfied
Christoph R.Very helpful!
Tamela L.Aucun
WALTER G.Customer service was outstanding!
Tracey M. | Premières impressionsThere were many spiders in my storage unit. I'm worried that they're going to be climbing through all my stuff for a month.
Katherine N. | Premières impressionsFriendly staff. And quick to get my rental and eas on my way. Even though i ordered the wrong trailer they made the switch with no issues
Lisa S.Very helpful. Respected social distancing
AD D. | Premières impressionsThe furniture dolly was trash worthy. None of my equipment was in my vehicle upon pickup. Return was lengthy.
Charita W.Excellent service à la clientèle. I came in the last Minute they were about to close and they still let me rent a truck that I very much needed, to pick up a very important item in a timely matter.. thank you so much.
Dante P.Everything was great! Only thing I would recommend for mobile pick up, is a little bit more information on where to find how to get it started once you do the mobile check in. I checked in and it just brought me back to the details of my order with no direction what to do next. I had called the 800 number to help me out and Javier did great! Besides that small little blip, everything was perfect! Thank you so much! :)
Danielle T.Very helpful and friendly. Convenient hours. Good range of supplies for sale and reasonably priced.
JANET F. | Expérience généraleYou should give a broader range of response in the above questions vs Yes or No, maybe a 1 to 5 option, with comments for low scores. 1.My truck and trailer was not at the location I contracted it at. 2. My contents did not fit in the unit I reserved after I was told the unit would be large enough, had to rent an additional unit. $3 $.The staff at all location were accommodating and friendly.
Daniel B. | Premières impressionsClose to my business and Amanda is an excellent manager. She is always there to help.
Joseph B. | Expérience généraleThe staff was vary helpful and pleasant the manager was vary polite
annette h. | Expérience généraleBless Amanda Bradford. This place (Uhaul of Glassboro) has gotten so much better since she took over as Manager. Keep up the great work.
Kenneth g. | Expérience généraleHOWEVER, THE CUSTOMER SERVICE REP NEED MORE MORE TRAINING. THEY ARE NOT FRIENDLY, JUST APPEAR TO BE WORKING FROM HOME TO COLLECT A PAY CHECK, OVER BOOK RESERVATIONS, RUDE, PROVIDE INCORRECT PHONE #'S FOR OFFICE AND RENTING PLACES, VERY VERY VERY BAD BAD SERVICE!!!
Bonnie N. | Expérience généraleCustomer service, location 100 percent perfect, thank you.
gabe p. | Premières impressionsGreat experience
Jesus M. | Premières impressionsVery clean
Rasajee C. | Premières impressionsNice people
bertrand k. | Premières impressionsGave my reserved truck away charged me for a dolley that was never on there and blankets I didn't use I had in town but charged for something way overcharged on my mileage bad experience overcharged!!
John R. | Premières impressionsThe front office agent was very professional and courteous. The office was understaffed with one agent on a busy Saturday. There are no key cards or remotes available to enter the storage unit gate.
Vanessa W. | Premières impressionsThe Manager was extremely professional and very pleasant throughout the entire rental process.
Charles K. | Réservationvery helpful staff. and pleasant. way above avg . 2 nicest people i have met in a long time.
alan s. | Réservation