Customer Reviews for U-Haul Moving & Storage of Glassboro

Évaluation :

5

The pickup location in Glassboro, NJ was easy to find. The representative was helpful when I had a question and went above doing only the minimum. I'd recommend it to my friends and family. The truck was spotless, ran well, and crossed the country without any issues. Thank you for a great moving experience.

Évaluation :

4

We rented a truck from this location to move my son from his rental property in Glassboro, NJ into his first apartment in Philadelphia. The agent told us at the time of the rental that there was a problem with the ignition. He said someone had shoved a screwdriver into the key hole in an attempt to steal the truck and it made using the key a bit tricky. He said you have to insert the key and then jiggle it until the tumblers align so you can start the truck. Since it was the only truck on site at the time we said we would try it. It took a few tries but I got the truck started and we proceeded with the move. Each time I had to start the truck it became increasingly more difficult. We realized halfway through the move that we never should have accepted the truck in this condition. It was completely unsafe to drive. We had no idea when or if we would get stuck to the point that we couldn't start the truck. Well it happened right as we were finishing our use of the vehicle. We stopped about 1 1/2 miles from the return location to fill the truck with gas and when I went to start the truck again, the ignition would not turn. I tried multiple times. After about 20 minutes I phoned the UHaul emergency line, since our location was closed, and said we needed help. I was told a tow truck would be sent. We needed to return to the pickup location since that is where we had left our car, not to mention that the gas station owner was upset that we were blocking one side of this set of pumps. I kept trying to start the truck and after almost an hour the key finally worked. We canceled the tow truck and returned the truck to the location and dropped off the key but we would have been sitting at the gas station for who knows how long? We were very lucky that the truck failed in a safe location. We could have been stranded anywhere and possibly in a dangerous spot. I really feel like the truck never should have been released to us in the condition it was in and for the unsafe situation we were put in I feel we deserve a refund. I can be contacted at 917-881-4496 or at MHoebee@papermill.org I look forward to hearing from someone soon.

Évaluation :

5

Michael was friendly, knowledgeable & very helpful.

Évaluation :

5

Worked out very well with both the truck and storage unit!

Évaluation :

5

Every one was great to deal with

Évaluation :

5

Reservation and move in process was easy and we were able to do everything on short notice.

Évaluation :

1

Don't use this location. The people here are nuts . Very poor customer service very poor customer assistance ,very poor attitudes and you will never be able to speak to the owner if you have an issue . I cleared out my storage and removed my locks . They reloaded my storage and added new locks and tried to charge me . completely nuts!!!!!Beware especially of the older lady with the ponytail and gray hair

Évaluation :

1

The process of this was unbearable the truck drove like shit but the problems it had weren’t listed in the problems with truck part of the questions

Évaluation :

5

The staff was very helpful. They attached the trailer for me and made sure everything was good. I was hauling from NJ to FL. Their attention was greatly appreciated.

Évaluation :

5

Easy pick up and drop off. No issues. Very nice and professional staff.

Évaluation :

5

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Évaluation :

5

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Évaluation :

5

Too expensive

Évaluation :

5

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Évaluation :

3

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Évaluation :

5

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Évaluation :

3

Michael was great, very helpful and understanding.

Évaluation :

5

Easy pick up and drop off. No issues. Very nice and professional staff.

Évaluation :

5

Move in was super easy. It helped that they let you get everything ready online since I work until after they close.

Évaluation :

5

Too expensive

Évaluation :

3

Too expensive

Évaluation :

5

Amanda in Glassboro NJ is the best, I've rented many times and she makes it easy and is quick. If she was not around I probably would not go there.

Évaluation :

3

"I am writing to express serious concerns regarding the customer service provided by the staff at this location, under the supervision of Manager Amanda. While I have found Amanda herself to be helpful over the past seven years, the behavior of her staff is consistently unprofessional. They are frequently rude, inconsiderate, and exhibit a negative attitude towards customers. Their lack of product knowledge and customer service skills is evident, and they require immediate training in customer relationship management. This poor customer service is damaging the reputation of this location, as evidenced by numerous complaints I have heard from other patrons. I cannot recommend this location based on the current level of service."

Évaluation :

5

Clean n easy to locate n nice

Évaluation :

5

Great service

Évaluation :

5

Both Mike and Amanda were excellent. They were friendly, professional, helpful and very accessible. Five Stars for both and storage location. They deserve a raise or a bonus! Thank you, Tony Miller

Évaluation :

5

Very helpful staff and reasonable prices

Évaluation :

5

Nice clean Storage place !!!!

Évaluation :

5

The gate was not working properly, had to open it manually when leaving and shut it behind after we left .

Évaluation :

1

Be more transparent about costs. Payment this time around felt unfair containing hidden fees and quircks about payment that where not disclosed until the end of my use renting a uhaul truck. This should be illegal.

Évaluation :

5

Don't change a thing Great people skills Patient and generally well informed.

Évaluation :

5

Amanda was great

Évaluation :

5

Amanda made us feel comfortable explained everything and treated us in a friendly professional manner

Évaluation :

4

Drop off went very smoothly, pulled into a spot took some pictures of the truck, closed out the rental on the app and dropped keys in lock box and left.

Évaluation :

2

I misplaced my keys to storage unit,Amanda offered no help to remove lock, had to call lock smith to remove the lock ,very expensive to remove lock.she should of offered me a tool to remove that lock,which I could have done my self.needless to say I was not satisfied with Amanda. James d lehner

Évaluation :

3

Highly overpriced, every couple of months there was an increase in price which is ridiculous, additional fees for 2 days late because of credit card expired but no notification just charge the person more money, economy isn't good and customers aren't made of money so your storage facility will be empty soon with all the increases especially with new facility across the street which is cheaper. Amanda and Kim are the best and take alot of crap due to price increases and upset customers, they deserve better.

Évaluation :

1

I was told that one-way rentals were flat rate and not subject to additoinal mileage charges and then was charged additoinal for mileage.

Évaluation :

5

Very accommodating and professional.

Évaluation :

1

Your employee was rude and used foul language, often in front of myself and other customers!

Évaluation :

5

Nothing keep on doing what you are doing

Évaluation :

5

Quick efficient personall, smooth pickup

Évaluation :

5

Personally price is too high but I guess everything else is too. There were times I was late and was called numerous times, with all the hassle we got going on in life being late was not the first bill on the list but I guess they are doing their job.

Évaluation :

5

I rent f rom U-haul often all the employees are always very friendly and take care of all my rental needs. Thank you, Greg

Évaluation :

5

Always very nice and respectful ,quality of service is top notch as usual. I would recommend U-haul highly. Thank you, Greg

Évaluation :

5

I would suggest new dollies. The two dollies that were available were not stable. The tires were worn or missing causing unnecessary loud noises. Outside of that, it was a great experience with u-haul.

Évaluation :

1

I will NEVER use uhaul again and the management there was the worse...useless!!

Évaluation :

3

I did not check mileage when I picked up vehicle but I drove 12 miles picked up an item brought it to my house and returned vehicle. Was charged for 21 miles - impossible and 2 gallons of gas. Impossible to do in the 75 minutes I had the truck.

Évaluation :

5

It was easy to setup appointment but was not able to extend it. We didn't do all the mikes which were quoted and we were not given a refund, thus part n see to be adjusted and provide us with that. It's a 20 mile difference.

Évaluation :

5

The truck & trailer were in great shape, nice and clean! The trailer hauled my old Monte Carlo with ease. Very impressed! Thank you!

Évaluation :

2

The unit was rented in not good operating condition. I'm a Service director for a fortune 100 company. In my line of work I make sure every unit taken out for a customer is in good operating condition. The unit i was given had 3 lights on. It had a light for airbag, abs light, and traction control light. The way a unit is presented to a customer who is renting it can make or break a relationship. When I'm paying for a unit and it has multiple lights and stored codes that were never addressed then ultimately I'm not getting what I paid for. I hope to be contacted about this and given a partial refund. I have pictures as well to show everything. Lack of maintenance for a rental truck company sums up my experience.

Évaluation :

3

I dropped off at night with key drop, no one there

Évaluation :

5

The employee who helped was friendly and knowledgable.

Évaluation :

5

Everything was great!!!

Évaluation :

5

Customer service was A+

Évaluation :

4

The people working here were as helpful as they could be however due to flaws in policy and how u haul is run from a corporate perspective has a lot to be desired. I was asked to reserve a storage facility when I booked 2 months prior which I agreed to as I needed one. When I arrived after driving 1300 miles I come to find out there were no units available and they could offer me multiple smaller units at an increased cost because they had no ability to do anything with cost so at the 11th hour I needed to go find another storage facility that was not as close making my life more difficult. My intuition was this was not an uncommon occurrence. Given poor scheduling, with storage facility then the bait and switch and unwillingness to work with me on a situation completely caused by Uhaul it is highly unlikely I would recommend or use your company's services again. There used to be a day when companies appreciated your business and the way Uhaul is not one of them at the corporate level. As I said your employees were great, equipment was great, corporate policies and strips policy sucks

Évaluation :

5

Nothing everyone was helpful and very helpful

Évaluation :

5

Staff was professional, polite, considerate and helpful. A pleasure to work with, will definitely use again!

Évaluation :

5

Need more staff at end of day when renters are picking up. There were at least 4 reservations for a 4 pm pickup and only one person in the office. When I dropped off, there were no renters and 3 persons in office. Need better allocation of staff.

Évaluation :

3

I returned my vehicle with very low miles, around 9mi., and was not notified that I would be charged $20 extra for returning it after hours. I was not advised that there is such a charge. $78 for 9mi. is unexpected and unpleasant. If I received something for this charge, I wouldn't have a problem. I won't be recommending Uhaul to anyone except someone I don't like.

Évaluation :

5

My daughter needed the facility for college, it worked out perfectly.

Évaluation :

1

Employee accused me of bringing the equipment back late and made some unsavory comments to me. Meanwhile I brought the trailer back 1 day early. Completely unprofessional. I'll never rent from uhaul again

Évaluation :

5

Thanks for keeping my personal items in same condition as when put in storage.

Évaluation :

5

Easy

Évaluation :

5

The part of the key that goes into the ignition, may need to be tightened/replaced.

Évaluation :

4

Check truck mechanically better. Trucks transmission was bad and did not shift properly. Shifting at very high revs of 4 or 6 thousand RPMS.

Évaluation :

5

Nothing to add

Évaluation :

5

I called in the morning with questions. Ed was pleasant and helpful in answering them all and assisted us when we got to the facility. While moving can be a very overwhelming, our experience here was wonderfully smooth!

Évaluation :

5

The team at U-Haul Moving & Storage of Glassboro made the process easy, affordable, and timely. Merci.

Évaluation :

3

Pricing it really cost a lot I will never rent again

Évaluation :

1

Poor communication and thoroughness in completing the transaction.

Évaluation :

5

We always had a great experience dealing with the Glassboro facility. It was sad moving out but my son graduated and no longer needed the unit.

Évaluation :

1

Did online check in for storage. Arrived within move in hours to find a lock on my unit. Two messages via app and two calls to U-Haul with nobody from site responding. Wasted an hour with no resolve so took truck home (gas was at 3/4 which is where it should have been. Pictures to prove it). Upon return I spoke to people in office, they removed lock and admitted the messed up. After move in, returned truck keys and was told we were all good and they would email receipt because printer wasn't working.. (I showed them pictures of the fuel from night before). Then I receive email 5 hrs later with a $19 charge for fuel. I called and the guy who answered was very rude and tried to make it my fault that I had to return home and waste gas and time. He said it was all the site managers decision. Filed complaint with Corp and requested the recorded call be reviewed. Not happy at all. Highly advise that you only move in during office hours or better yet find a place who cares!

Évaluation :

5

The manager, Amanda, and her assistant manager, Kim, provided phenomenal customer service, great support and advice. They are a team of true professionals.

Évaluation :

5

Staff were friendly and helpful. Despite the elevator being out of service for a short time I had a nice experience storing my stuff here.

Évaluation :

3

Elevator was not working!

Évaluation :

5

Not bad meet all expectations thank you

Évaluation :

5

Great customer services

Évaluation :

4

The staff is nice the manager is awesome and I've never had any issues and I've used U-Haul more than once and have recommended it

Évaluation :

3

The longer you stay the more they charge you. Makes no sense. It seems like if you're a long term customer the costs should decrease NOT increase!

Évaluation :

3

the information about the size of the storage units is very confusing. You get 2 5x10 units with a wall behind. I wanted to get a credit for one of the units because i only ended up needing one unit and they couldnt credit me

Évaluation :

4

Kim was extremely helpful with the move out process. It was quick and easy to turn the unit back over.

Évaluation :

5

Very cool and I like the treatment of the environment

Évaluation :

5

I stopped in person to check out the facility and spoke to Kim and Amanda. They were extremely helpful in helping me.

Évaluation :

4

Unit area was very dark the lighting come up, or if they did, they’re not bright enough

Évaluation :

1

Staff rude unfriendly also I don't know if they have maintenance person but it was disgusting very filthy dirty floors ,look like they haven't been swept and mopped in months nor waxed and everything dusty.In my opion the staff needs to be fired and new staff hired who want to work and have good customer service skills.as of now I would not recommend this particular haul to nobody to be honest.

Évaluation :

3

The young lady at uhaul was very nice , and helpful. I appreciate there time and effort into helping when I needed it the most , JJ

Évaluation :

5

Well run, i will always use them for my short term storage needs.

Évaluation :

5

This was a very nice place been here about 15 years. Sorry I had to leave. But I moved to another area. And it's another place you hall. Place down the street from my house. So this is more convenient. That's all but my stay here has been very, very well. I'm very happy and satisfied u. Haul. The only regret I had is that I've been with you guys 15 years and I have my own genitory service. I have didn't work before you all cleaned it out storage but they change manager and I lost my connection but that is the only thing I'm disappointed about that. I've been with you guys 15 years. And I never had the opportunity to do any work for you. Because I do a lot of stuff. Pow wash stripping wax floors shampoo carpets. I do a lot of stuff, but I'm just. Wish I could do this and work for you guys. Thank you very much.

Évaluation :

4

I had two climate controlled units, this building was always clean. I also had one outdoor storage unit. The outside unit could use a new seal as some leaves, debris and spiders got into the unit. I was very happy with my overall experience. They manager got me in when no other storage facilities were able to. I would definitely use them again and recommend this facility to my friends.

Évaluation :

5

The crew was very helpful and handle. All my issues, Without any problems, Highly recommend the tom recommend to future friends family?

Évaluation :

2

The check in lady at Uhaul in Glassboro was very dismissive and rude: however the other two (younger) staff was nice and helpful

Évaluation :

3

My inside unit was great, very clean. However, my larger outside unit had too many insects. Regular spraying could have prevented this.

Évaluation :

5

Excellent customer service 👍

Évaluation :

2

Staff were not knowledgeable on how to their jobs. Need more training on the service they are to be providing: computer/technology knowledge, customer service, etc

Évaluation :

5

The staff there are very helpful.

Évaluation :

5

Just not enough workers at one time

Évaluation :

3

Price was high

Évaluation :

5

I did need to call to close out after using the app tool to request move out. But other than that, all was great.

Évaluation :

5

Glassboro uhaul staff is the best, every one of them was Very friendly and helpful. Great Staff - great experience

Évaluation :

1

Rent was way too expensive for the unit. When I cleaned it out, there were many stink bugs and dead insects on my belongings.

Évaluation :

2

The facility was decent and management was professional. However the individual that assisted me with the reservation was not professional or efficient at performing the duties of the job. When contacting the U-haul location for a reservation the associate told me to make the reservation online. He also explained that he would make the unit available. I made the reservation at that moment. When arriving at the facility, with all my belongings packed and ready to move in, the unit was locked. When trying to contact someone for help, I was told that they could not assist me at that time. Once gaining access to the unit it had not been cleaned. When I arrived at the facility in the morning the associate was not hospitable and said that he did not see the reservation. I asked him for a lock and he stated that I had to pay for one. Another associate assisted me with removing the old lock off the unit and management came out and gave me a new lock, as the reservation stated a free lock would be provided to me with the monthly rental. I'm just glad the issue was finally resolved. I was in a lot of pain from moving and just wish the process was easier and a little more respectful.

Évaluation :

5

Amanda the manager was excellent and worked with me with payments

Évaluation :

5

My overall experience with the Glassboro U-Haul was beyond excellent and the manager, Amanda Bradford went above and beyond to help me! She is a wonderful manager and an even better person! I will definitely recommend anyone who needs a storage unit to go through Glassboro U-Haul.

Évaluation :

5

Very nice place. Staff was always friendly if I had a question.

Évaluation :

5

Nine years and I'm very pleased. Only problem was elevator was down for a while. My overall experience was amazing.

Évaluation :

4

Thank you for helping me store. I appreciate the convenience and great customer service.

Évaluation :

3

It was alright. Probably the most important fact to you is that I'm satisfied enough to go back to to this u-haul store next time I need to store stuff. I answered no to the first question because the lighting could have been a bit better for the units way in the back. I wish I could have declined to answer questions 3 and 6 because I don't feel strongly one way or the other about those questions.

Évaluation :

5

The GM Amanda is extremely nice and friendly

Évaluation :

3

Customer service at times was spotty. Many times I'd try to call and not get an answer.

Évaluation :

5

The manager at the drop off location in Glassboro was extremely helpful and friendly. The absolute best. Thanks Amanda

Évaluation :

5

Shannon and I Will ALWAYS Appreciate you Cody. It would be Nice to hear from you tell me about A Kayak Adventure or Two. Amanda My Best Wishes to A Professional, Kind lady who Has the Most IMPORTANT Role in Life. Mommy🙏

Évaluation :

2

We were never taken and shown our storage unit and when we came back to access it there was another lock on it and we couldn't even access it and it was after hours so we had to wait until the next business day just to even complain about it and get it sorted out. She did remedy the situation and I am thankful for that but it cost everybody a lot of time and money

Évaluation :

3

Staff was friendly and helpful. Thank you

Évaluation :

5

Overall, a great experience. Staff was always friendly and super helpful.

Évaluation :

5

Staff very helpful, the location was clean and and safe.

Évaluation :

5

The staff were excellent. The move in experience was also very easy.

Évaluation :

3

Unit was very dirty and the latch is hard to push close

Évaluation :

5

The two folks that helped me were just great normal people. The gentleman, sadly I forgot the name, was really nice. He got me all set over the phone, helped in person. The Ms he was working with was just as awesome! I needed to borrow a tool in the unit I rented, that was no problem and met with enthusiasm. Not to mention I dropped my prescription sunglasses and she was kind enough to put them aside in case someone claimed them. They are special to me, so it means a lot. Thank you both!

Évaluation :

5

Actually I've been with y'all since 2017 and I prefer to use only U-Haul storage unit versus everyone else that I dealt with

Évaluation :

5

I really like this place.iwould recommend this place to my friends.

Évaluation :

4

It was a pretty good experience but my rent went up twice in a year and that was insane that’s why I left if it had stayed the same I would have stayed but $85 for the unit I had was terrible.

Évaluation :

4

No one would ever pick up the phone

Évaluation :

5

Enjoy my experience using Glassboro U-HAUL STORAGE. The staff was always helpful and the key fob for the gate was great.

Évaluation :

5

Amanda has a passion for her business and it shows. Great operation.

Évaluation :

4

Very kind and helpful.

Évaluation :

5

I wasn’t happy they charged me for another month and was out after the payment

Évaluation :

5

A suggestion would be to provide disposal services!

Évaluation :

5

Great service

Évaluation :

4

I was disappointed that we didn't get the first month of storage free with our truck rental. But regardless, the unit was reasonably priced compared to other vendors. And the staff was very helpful and friendly.

Évaluation :

1

What is most disconcerting about this location is it has little to moderate activity from customers, yet, the staff are not friendly compared to other locations and can be disrespectful. In my most recent experience over the phone just yesterday, I learned how discriminatory some of them can be. It's also frustrating that this location does not have a trash for customers-I'm not use to that at any storage facility, let alone U-Haul; for which I've used before. For a first time customer at this location, I am unimpressed and very disappointed. Please have the district manager call me to follow up and for reconciliation.

Évaluation :

5

I had to leave many household belongings in storage while my new house was completed. Felt very safe leaving things at this facility.

Évaluation :

5

Friendly staff. Very satisfied with both staff and facility.

Évaluation :

4

I rented a 10x5x8 and it's only 10x4x8 they are smaller then advertised

Évaluation :

5

The only thing I had a little problem with was that you said it would be swept out and cleaned . It was not when we arrived to out our things in. We swept out some if the leaves. But i guess thats trivial . Other than that I would recommend

Évaluation :

5

I had to move an entire house to another house. The staff and the services available were there for my every need. I couldn't have done it so smoothly without the help of U-Haul. I appreciate everything and would recommend this facility to friends. The manager, Amanda, is a calming influence and is right on the ball with everything that is going on at that facility. Thank you for all your help!

Évaluation :

5

Personnel amical.

Évaluation :

1

I owed from June 2021 and was given NO notice that my unit was up for auction. You will be hearing from my lawyer.

Évaluation :

5

I very well appreciate what Use have done for me

Évaluation :

5

Annette made the rental process very easy. The other staff we met were also very friendly.

Évaluation :

5

The staff was pleasent and vary helpful

Évaluation :

4

Tried to call several times but there was no answer. Thankfully I live close by but if I was moving here from far away, it would have been nearly impossible to get a unit

Évaluation :

5

The staff are courteous and helpful. All issues are promptly resolved by staff.

Évaluation :

3

Too many spiders.

Évaluation :

5

Gen mgr. A-1. Efficient, friendly, very service oriented.

Évaluation :

5

We rented for over 7 years and hope to rent from UHAUL again, but in another state

Évaluation :

5

Very friendly and helpful staff!

Évaluation :

5

The staff was knowledgeable, helpful and friendly.

Évaluation :

5

Experience was smooth and representative was very attentive and informative.

Évaluation :

4

Nice facility with good hours, only complaint we have is that no one in the office ever answers the phone when you call there, we always got routed to the national uhaul operatore and couldn't get the help we needed.

Évaluation :

3

Only complaint I have is I was told that I absolutely had to purchase the round lock that was $10.00, but they still sell regular Pad locks. Then I took the insurance which feels pointless when there are security cameras and an Entry code that's used to enter the facility!!!

Évaluation :

5

The staff are very nice and. Kind. they like to help.

Évaluation :

5

Office staff are very friendly

Évaluation :

5

Customer service was outstanding!

Évaluation :

3

There were many spiders in my storage unit. I'm worried that they're going to be climbing through all my stuff for a month.

Évaluation :

5

Very helpful. Respected social distancing

Évaluation :

5

Very helpful and friendly. Convenient hours. Good range of supplies for sale and reasonably priced.

Évaluation :

4

You should give a broader range of response in the above questions vs Yes or No, maybe a 1 to 5 option, with comments for low scores. 1.My truck and trailer was not at the location I contracted it at. 2. My contents did not fit in the unit I reserved after I was told the unit would be large enough, had to rent an additional unit. $$ 3.The staff at all location were accommodating and friendly.

Évaluation :

4

Close to my business and Amanda is an excellent manager. She is always there to help.

Évaluation :

5

The staff was vary helpful and pleasant the manager was vary polite

Évaluation :

5

Bless Amanda Bradford. This place (Uhaul of Glassboro) has gotten so much better since she took over as Manager. Keep up the great work.

Évaluation :

5

HOWEVER, THE CUSTOMER SERVICE REP NEED MORE MORE TRAINING. THEY ARE NOT FRIENDLY, JUST APPEAR TO BE WORKING FROM HOME TO COLLECT A PAY CHECK, OVER BOOK RESERVATIONS, RUDE, PROVIDE INCORRECT PHONE #'S FOR OFFICE AND RENTING PLACES, VERY VERY VERY BAD BAD SERVICE!!!

Évaluation :

5

everyone was helpful and friendly.

Évaluation :

1

Cody the manager is not a nice person to deal with nor does he take care of ice during winter time. My sister and I both had storage units there long time 5 plus years not break in pricing. 2 years ago my sister fell on ice hitting her head several times on car before slammed into pavement. When confronted Cody would not pay Dr bills because she didn't call police so there was no record of it. When we called corporate and they called Cody the tapes were missing. So our word against his! My sister deteriorated over the next few months and passed away and I blame this manager Cody for her death. I hope he sleeps well at night! Karma is on our side.

Évaluation :

5

Your to employees that day were wonderful and helpful I would love to see the more often there

Évaluation :

2

I rented my unit and 3 weeks later get a notice that my rent was going up when I was leaving reserved a truck when I get there to pickup the man talked to was rude and said I had to drive to a different place to pickup truck then drive back to empty unit never again

Évaluation :

5

Everything was good

Évaluation :

5

Office was very understanding about my situation and helped me out a lot. I will be referring this place to friends and family.

Évaluation :

5

Customer service, location 100 percent perfect, thank you.

Évaluation :

5

Great experience

Évaluation :

3

When the elevator broke I was still required to pay even though I had moved and needed my belongings out. I don't know how a facility can have a elevator and it's not working for 3 months

Évaluation :

2

Staff is unfriendly

Évaluation :

5

Very clean

Évaluation :

5

Very great place staff very friendly and helpful

Évaluation :

5

Nice people

Évaluation :

3

Again thanks to the girl who worked at the vineland branch who came with her dad she helped in a major way for the guy at the desk don't know his name maybe derrick but she helped out big time thanks!

Évaluation :

5

Great customer service and the girl from the vineland branch don't know her title manager or whatever forget her name but she came in with her dad an really helped me special thanks to her especially!

Évaluation :

1

Gave my reserved truck away charged me for a dolley that was never on there and blankets I didn't use I had in town but charged for something way overcharged on my mileage bad experience overcharged!!

Évaluation :

5

Above and beyond helpful

Évaluation :

5

Very friendly and helpful great people

Évaluation :

2

the rental unit was dirty and the employee taking care of me did not know the zip code the facility she was working at

Évaluation :

5

I was very happy with the unit and the service provided

Évaluation :

3

The front office agent was very professional and courteous. The office was understaffed with one agent on a busy Saturday. There are no key cards or remotes available to enter the storage unit gate.

Évaluation :

4

Elavator was broke for a long time in the climate controlled units other than that everything was great.

Évaluation :

2

The one and only elevator was broken. When I asked when it would be fixed, there was no timeline. Not convenient for a woman 7 months pregnant. No offer to rectify the situation (discount/help/etc).

Évaluation :

5

Facility was well kept, on site staff were kind and professional, I would utilize their services again if needed.

Évaluation :

5

I was happy with my experience

Évaluation :

5

Staff was excellent especially Amanda &cody

Évaluation :

3

Unnecessary issues with billing could have been resolved prior to billing me with late fees if someone had contacted me first. Late fees were eventually removed. Happened twice.

Évaluation :

4

Always very helpful with any questions or concerns I may have had. Friendly staff. Thank you!

Évaluation :

5

Staff was awesome and helpful great job

Évaluation :

5

Were very pleased with the overall service that we had over the years.

Évaluation :

5

Excellent, helpful, and courteous staff; the best!

Évaluation :

5

Was very pleased with my unit and the staff, thank you for your services.