Évaluations des clients U-Haul Moving & Storage of Glassboro

Bless Amanda Bradford. This place (Uhaul of Glassboro) has gotten so much better since she took over as Manager. Keep up the great work.

HOWEVER, THE CUSTOMER SERVICE REP NEED MORE MORE TRAINING. THEY ARE NOT FRIENDLY, JUST APPEAR TO BE WORKING FROM HOME TO COLLECT A PAY CHECK, OVER BOOK RESERVATIONS, RUDE, PROVIDE INCORRECT PHONE #'S FOR OFFICE AND RENTING PLACES, VERY VERY VERY BAD BAD SERVICE!!!

Ryan, the person who helped us, was awesome! He really made the truck rental experience as pleasant as possible. He was professional, kind, and responsive to all questions. He deserves to be recognized for his exceptional problem-solving and customer service skills. Thank you, Ryan, for being a knowledgeable and kind person!!

I had to wait a 1/2 an hour on Saturday to return the trailer. Once I returned the trailer, the equipment return wasn't logged and I got a call on Monday morning looking for the trailer as if I hadn't returned it.

This rental was great. We were able to drop off with just taking pictures.

None

More staffing on weekends

I can't think of any improvements needed at the moment. The gentleman was very kind. I had a lot of questions because I had never used a moving vehicle before. He took time to thorough explain everything.

Friendly staff!

The people were very patient and kind.

Nothing but problems here with no help !!!

Don't do Mobil drop off. It's Bs. The location verification won't work forcing you to drop it off without closing out on the app and than charge you $22.

super nice! would deal with them anytime!

Continue to have employee Like Amanda And Hailee. Thank you.

I had to wait for a previous customer to come to the office on the morning of my reservation to provide me the key for my truck rental. I was told by staff there is no drop box because drug addicts steal your UHAUL vehicles. When I was done with the truck, I had to miss some of my work time the next day to return the key in person to the staff in the office. You need a drop box. I was also worried because I was told that a heroin addict died in one truck that was stolen and another thief used a stolen UHAUL truck to rob a bank. Made me wonder if the truck was even cleaned during COVID, and upon touching the steering wheel it was sticky and dirty. The only good thing about this rental experience was the cost and the truck itself, despite being dirty.

No drop box, so when our movers ran over on time we couldn't easily return the truck. When we did return the truck in the evening so that we could let the app know that we had done so (still having to race back at 9am the next morning to return the key), we were met with several police officers with flood lights, asking why we were there. Talk about adding drama to an already stressful moving day! Next time I will make sure the location I select has after hours (after 5pm!) drop off.

Did online check out which the agreement said I could....couldn't return key via lock box. Hand written sign saying no lock box. Had to come back and wait in in line. I should get credit for a $20 INCONVENIENCE FEE😡

One employee was not wearing her mast over her nose according to NJ State law and that was upsetting considering my family's COVID high risk situation. Very unprofessional.

clean vehicle. no hasstle service

You were honest and helpful throughout a difficult situation

No improvement needed. Customer service was extremely helpful

Proceed was easy and staff was excellent. Thanks for the great service.

Great and friendly staff keep up the good work

continue to hire manager Like Amanda,who's very professional and caring.also your employee Haley is a perfect fit there.Thank you.

Giving Uhaul customer service ***** 5 stars , Your employee Amanda was very helpful thanks again

They need more than one person in the office, especially early in the morning

everyone was helpful and friendly.

All went well. Quick & easy turn in. Done in less than 10 minutes that being second on line. Staff was excellent , friendly & professional.

Everything was good. The only Very frustrating thing was the wait time on the phone to speak to anyone if you have questions or problems!! Its an average @ 15-20 minutes on hold before you can speak to someone!!

I was made to wait outside and use mobile check in against my choice because of mask “requirements.” I am a conscientious objector to the infallibility of medical science and choose to protect my personal immune system in a manner of MY choice. After reading through the “safe passage” assurances made by this company, I am VERY disappointed that I was discriminated against. If masks work, then the people wearing them are protected. My choice is for me and me alone. I Know this company has enough backing to stand up for individual consumer rights.

I don't recommending picking up before or after hours the app is terrible not easy to work and the service is spotty there

Unhappy that I was told to be there at 8 to pick up only to have to sit for an hour until they open.

I thought everything and and everyone was PERFECT!! Thanks for helpling our move go smoothly!

train more employee's Like Amanda.Very professional and polite.Thank you.

After hours service fee ? What service? Did it need to be done after hours ? It certainly could have waited until morning after I dropped off the truck. Will consider other truck rental agencies in the future. I used to work for uhaul. Times have changed.

Driver side mirror was completely covered with bird poop. Very minor point, but would have been nicer if this mirror had been cleaned. Otherwise service was excellent.

Take care of your Employee they will take care of your Company...Appreciate one another..let THEM WORK THERE FAITH.

The online/contactless method leaves A LOT to be desired. I would suggest these changes: 1) Each contactless location MUST have a free wifi that I can connect to to improve GPS. I was standing outside the building, and your app kept saying I wasn't. 2) Anything UNRELATED to the physical truck should have been requested from me beforehand, when I had a reliable internet connection and the time. Things like taking pictures of myself, my drivers licenses and the 2nd form of contact should/could have been done at the time I requested the rental, NOT AT THE MOMENT I need to be on my way. 3) When the second form of contact isn't working, let me go back in the app and choose something different. My wife didn't have her phone with her, and was well on her way to the house after dropping me off and you couldn't reach her when I put in the phone number as 2nd contact. If I knew you needed someone to answer the call, I would have selected someone I KNEW had a phone with them.

Cody the manager is not a nice person to deal with nor does he take care of ice during winter time. My sister and I both had storage units there long time 5 plus years not break in pricing. 2 years ago my sister fell on ice hitting her head several times on car before slammed into pavement. When confronted Cody would not pay Dr bills because she didn't call police so there was no record of it. When we called corporate and they called Cody the tapes were missing. So our word against his! My sister deteriorated over the next few months and passed away and I blame this manager Cody for her death. I hope he sleeps well at night! Karma is on our side.

Excellent service.

The agent went above and beyond but only because there was some drama using the self check in. Thankfully I was early enough that she was still there. There was a snafu in the system with the record of my alternate numbers account, which was uhauls fault, and set me back almost a half hour to deal with it before I could leave. Very frustrating. But once we were on the road, all was good!

Hate doing things online. Wish checking of the truck at pickup was with a uhaul person instead of online.

Always friendly and easy to work with and communicate with

Its to expensive I had a truck for 4 hours and it was 90 dollars come on

Great people at the store

Tell them about " after hours service fee "

Perfect no issues thank you!

Your to employees that day were wonderful and helpful I would love to see the more often there

The manager and assistant should be given a very large raise.

The $50 fuel charge for a couple gallons of gas is exorbitant.

It's not the location, but your companies website and customer service, my account disappeared after I created it and and as a result was stuck unable to reset it or talk to a human being for 45 minutes. Once the store opened the clerk took care of me quickly, absolute worst online self service experience ever

I rented my unit and 3 weeks later get a notice that my rent was going up when I was leaving reserved a truck when I get there to pickup the man talked to was rude and said I had to drive to a different place to pickup truck then drive back to empty unit never again

Everything was good

Office was very understanding about my situation and helped me out a lot. I will be referring this place to friends and family.

Customer service, location 100 percent perfect, thank you.

Great experience

When the elevator broke I was still required to pay even though I had moved and needed my belongings out. I don't know how a facility can have a elevator and it's not working for 3 months

Staff is unfriendly

Very clean

Very great place staff very friendly and helpful

Nice people

Again thanks to the girl who worked at the vineland branch who came with her dad she helped in a major way for the guy at the desk don't know his name maybe derrick but she helped out big time thanks!

Great customer service and the girl from the vineland branch don't know her title manager or whatever forget her name but she came in with her dad an really helped me special thanks to her especially!

Gave my reserved truck away charged me for a dolley that was never on there and blankets I didn't use I had in town but charged for something way overcharged on my mileage bad experience overcharged!!

Above and beyond helpful

Very friendly and helpful great people

the rental unit was dirty and the employee taking care of me did not know the zip code the facility she was working at

I was very happy with the unit and the service provided

The front office agent was very professional and courteous. The office was understaffed with one agent on a busy Saturday. There are no key cards or remotes available to enter the storage unit gate.

Elavator was broke for a long time in the climate controlled units other than that everything was great.

The one and only elevator was broken. When I asked when it would be fixed, there was no timeline. Not convenient for a woman 7 months pregnant. No offer to rectify the situation (discount/help/etc).

Facility was well kept, on site staff were kind and professional, I would utilize their services again if needed.

I was happy with my experience

Staff was excellent especially Amanda &cody

Unnecessary issues with billing could have been resolved prior to billing me with late fees if someone had contacted me first. Late fees were eventually removed. Happened twice.

Always very helpful with any questions or concerns I may have had. Friendly staff. Thank you!

Staff was awesome and helpful great job

Were very pleased with the overall service that we had over the years.

Excellent, helpful, and courteous staff; the best!

Was very pleased with my unit and the staff, thank you for your services.

I understand the need to have an additional fee for after hours access but with most second shift jobs that was my only available time to go there.

This facility is well maintained.

I have no comments

Didn't have a useful cart to load my things in on the first day. Ended up getting one that works.

The Manager was extremely professional and very pleasant throughout the entire rental process.

There are no perfect business in the entire world. you cannot please everyone. With that stated. The staff (Amanda) at @137 S Delsea Drive works very hard to accommodates my needs for storage.

very helpful staff. and pleasant. way above avg . 2 nicest people i have met in a long time.

Thank you, it was a good experience.

This U-Haul storage facility is ideally located, and always well-maintained, with friendly and helpful staff. The rental vehicles for moving are outstanding (and affordable)!

Indoor unit ok outside unit I rented a few years ago. Stepped on a dead rat. Lost my sofa,fans and many dept. 26 Christmas items plus many many more items. Why was the rat hate placed inside unit?

Inside the place was disgusting. They had vermin invading the units and when told about it said they couldn't help.

Very thorough and prompt service

You lost our storage unit reservation for a 10/15/8 unit. Had no units available other than a 10/20/8 that had a elevator shaft built in it that takes up almost half the unit, but was still full price

I hade issues with the first cart that was available for customer use only had 3 wheels. the sign said there should be two there was only one cart.

They noticed my unit didn't have a lock on it and called me. We had moved our stuff out and the office was closed st the time that is why we were not able to notify anyone.

thank you

Cassie was very very helpful with getting my account setup Thanks Cassie

Staff was rudest ever!!

What makes this Storage experience an excellent one is the staff ! Well run , extremely friendly and very personable people. Cody the Manager made me feel very welcome.

Close to my home, no issues entering or exiting and nice clean unit.

Good place very helpful personnel.

Very good service..

The hours were probably the only thing that was average. They messed up our payments constantly (so much that I lost count), there was no elevator for the first month we were there. Blood was found...

The location manager, Cody, and his team were always friendly and very helpful.