Customer Reviews for U-Haul Moving & Storage of Glassboro

Évaluation :

5

Check your vehicle the check engine light is on.

Évaluation :

5

Phillip G. was very courteous and helpful.

Évaluation :

5

Give this manager a generous raise in pay She is a valuable employee

Évaluation :

1

Have people work there that know what's going on I had a van rented I was told that U Haul only rents them for 48 hours at a time I needed it for a week but yet there are signs on the walls that say you can rent them for a month at a time or more ?

Évaluation :

5

The GM Amanda is extremely nice and friendly

Évaluation :

5

Agent was very friendly and helpful! Will definitely do business with again.

Évaluation :

1

Charging a dollar for a “weekend” for absolutely no reason is insane. I will never use uhaul again. It's a scam and a joke.

Évaluation :

3

Customer service at times was spotty. Many times I'd try to call and not get an answer.

Évaluation :

5

The manager at the drop off location in Glassboro was extremely helpful and friendly. The absolute best. Thanks Amanda

Évaluation :

5

Shannon and I Will ALWAYS Appreciate you Cody. It would be Nice to hear from you tell me about A Kayak Adventure or Two. Amanda My Best Wishes to A Professional, Kind lady who Has the Most IMPORTANT Role in Life. Mommy🙏

Évaluation :

5

Excellent customer service

Évaluation :

5

Just keep up the good job the manager and her worker are doing,,thank you.

Évaluation :

3

The guy that worked Sat 10/8 morning was awesome and saved the day. Pads were in wrong van. It was a horrible smell in van and my eyes burned and watered the whole time I drove it. Needs a USB connection to charge phone. Pricing was good.

Évaluation :

4

Amanda was excellent but had trouble calling during the rental day to report check engine light was on. No one answered phone

Évaluation :

2

We were never taken and shown our storage unit and when we came back to access it there was another lock on it and we couldn't even access it and it was after hours so we had to wait until the next business day just to even complain about it and get it sorted out. She did remedy the situation and I am thankful for that but it cost everybody a lot of time and money

Évaluation :

3

Staff was friendly and helpful. Thank you

Évaluation :

5

Overall, a great experience. Staff was always friendly and super helpful.

Évaluation :

5

Staff very helpful, the location was clean and and safe.

Évaluation :

5

The staff were excellent. The move in experience was also very easy.

Évaluation :

5

The office staff was helpful and very friendly...which is appreciated.

Évaluation :

5

It was a pleasure dealing with the employees they went above and beyond to accommodate us with our needs for our two weeks of rentals. Thank you, and we'll be back.

Évaluation :

4

Rented a 15' box truck with a mileage of 149 956 on it. Truck was quite noisy when driving which I believe was due to a hole in the muffler. With regard to maintenance, tire pressure varied in all six tires from 60 psi to 100 psi. The tire pressure indicated on the side of the vehicle was suppose to be 80 psi. I needed to add/remove air from the individual tires to adjust all of them to the 80 psi set point.

Évaluation :

1

They don't have the ability to do anything when I came to them about my concern. So give them the ability to fix issues

Évaluation :

5

Vehicle reeked of cigarettes.

Évaluation :

4

The trailer I rented had certainly seen some severe use. It was adequate for my use and for $20 for the day it served it's purpose. The staff was very helpful.

Évaluation :

5

Drop off was a stark contrast to pick up! Not one, but TWO staff helped with trailer unhook! They asked me what the bolt on the hitch was for. That's when I explained I had installed it because there was no locking pin, and they countered with the fact that it's no longer needed. (Really? Every other hitch I've ever used always has a secondary latch mechanism. There is nothing about the setup that communicates a solid latch engagement.) When they tried to lower the jack, it wouldn't budge. I related my difficulties raising it--one of the links was bent. With a bit of downward pressure, we got it lowered. They made a note to refer it to their maintenance man. So there you have it: "You" Haul at pick up; "We" Haul at drop off!

Évaluation :

3

Unit was very dirty and the latch is hard to push close

Évaluation :

5

Amanda Bradford is the best  she is always friendly, attentive and efficient no matter how busy she may be. I can't thank her enough for all of her assistance in my vehicle rentals for all of my moves. She is the best! Because of her service over the past years, I only use uhaul! 

Évaluation :

5

The two folks that helped me were just great normal people. The gentleman, sadly I forgot the name, was really nice. He got me all set over the phone, helped in person. The Ms he was working with was just as awesome! I needed to borrow a tool in the unit I rented, that was no problem and met with enthusiasm. Not to mention I dropped my prescription sunglasses and she was kind enough to put them aside in case someone claimed them. They are special to me, so it means a lot. Thank you both!

Évaluation :

5

The transaction was seamless and the customer service was fantastic! I would only suggest that the vehicles be given to the customers with a full tank of gas.

Évaluation :

3

Well you should improve after hours drop off ....I went to drop off the van after 5pm and I followed the directions to check out on phone and after I would take a picture of the mileage it would kick me out so I called customer service to inform them and they wanted to switch me through to someone to walk me through the steps but which that wasn't the problem it was the website that was kicking me out I tried on my phone an Android also tried on son's phone which is an iPhone and it still didn't work which caused me to be charged an extra $20 because I couldn't check out smh

Évaluation :

5

I had no problems securing a storage unit and moving vehicle. The staff was courteous and efficient.. I would recommend the Glassboro location to a friend. Very pleased with the professionals.

Évaluation :

5

Actually I've been with y'all since 2017 and I prefer to use only U-Haul storage unit versus everyone else that I dealt with

Évaluation :

5

I found the service and equipment to be excellent. I would highly recommend this U-Haul location to friends. I have rented the truck for a second day without a problem. Have a nice day.

Évaluation :

5

I really like this place.iwould recommend this place to my friends.

Évaluation :

4

It was a pretty good experience but my rent went up twice in a year and that was insane that’s why I left if it had stayed the same I would have stayed but $85 for the unit I had was terrible.

Évaluation :

5

Very professional

Évaluation :

5

The air condition was not working well

Évaluation :

3

It would help to have the vehicle that was reserved available when time to pick up , but thanks for accommodation.

Évaluation :

5

I wished I started here for the rental. It was close to home and if it was unavailable I could have not wasted 2 trips to MD. Please ask UHaul the corporation to improve there satisfaction to customers who reserve vehicles. I was very unsatisfied.

Évaluation :

5

Staff was very friendly and helpful. Credit card machine and computer were not cooperating. Get this staff some new equipment.

Évaluation :

5

Please be patient these guys (ladies) are working very hard to make sure each of you get on point service. Merci

Évaluation :

5

Very professional

Évaluation :

5

Having an unsecured reservation is very frustrating. If PENSKE can confirm one-way rentals in advance, surely UHAUL could too.

Évaluation :

4

No one would ever pick up the phone

Évaluation :

5

Enjoy my experience using Glassboro U-HAUL STORAGE. The staff was always helpful and the key fob for the gate was great.

Évaluation :

1

I showed up to get my rental at 9am. There was no one in the office but all their stuff was there and the door was open. I had to wait over 30 minutes for them to stroll in the door talking to one another. I called multiple times and took a video of the situation. Customer service number didn't help me and I think I paid for something I shouldn't have even paid for.

Évaluation :

5

Amanda has a passion for her business and it shows. Great operation.

Évaluation :

4

Very kind and helpful.

Évaluation :

5

Easy check in process. Was in and out in under 10 minutes, convenient location.

Évaluation :

5

Thank you for rent a truck

Évaluation :

3

I had an online reservation for 9a.m. pick-up of a van. Upon arrival there was another customer inside, ok fine however the attendee never even acknowledged that we walked in. Not a hello, not a glance or smile or Hi, be with you in a few.... NADA. 20 minutes later THEN now it's past pick up time no $50. credit for reservation time guarantee!!! Then computer system kept glitching or so they said, girl attendee kept complaining about how long of a password she had to put in & how it was such a pain in the ass. Then I kid you not. We literally only did about 2, 3 miles at the MOST for mileage & they charged me for 5 or 6!!! Will most likely never use them again.

Évaluation :

5

The only place I would ever rent from

Évaluation :

3

Took me 25-30 minutes to pick up the truck…the system slow, disorganized, employees slow I prepaid, filled everything out on line w copy of driver's license and had to do it against location…customer before me was price shopping for a later trip not scheduled…he asked for me to go first and staff member said no that's okay…I said I just need the keys and I'm out ….that didn't happen….I was in a rush and planned ahead for this for nothing …they blamed uhaul slow old system … I use you all the time and thankful to have a company like yours…with that said in New Jersey we are on the move at a faster pace …I had limited time that day and was aggravated w wait time and lack of urgency from staff I will continue to use uhaul but maybe upgrade the system for convenience of customer Thank yiu

Évaluation :

5

This was the best experience I have had in a long time employee's vary helpful and polite would highly recommend

Évaluation :

1

The Honesty and the good costumers care is So important... First and last time having an issue at this place.

Évaluation :

5

I wasn’t happy they charged me for another month and was out after the payment

Évaluation :

5

Good experience timely pickup and return process.

Évaluation :

4

The employees were amazingly helpful and friendly. My only complaint is that our Pickup truck that we rented smelled absolutely horrible like marijuana. It made the 95 degree scorching hot day even worse having to get into a truck that smelled terrible. It was so strong that it made all of our stuff inside the cab smell like weed, including my hundreds of dollars worth of brand new motorcycle equipment. It's very frustrating paying good money to rent from U-Haul and then having to deal with that. It'd be nice if U-Haul actually held their renters accountable and liable for the condition of their vehicles.

Évaluation :

5

A suggestion would be to provide disposal services!

Évaluation :

5

Great service

Évaluation :

5

All was great!

Évaluation :

3

When I booked my uhaul, it had 156 miles included in the rental at destination they said only 132 miles were included and charged me for 20 extra miles although I was under the limit when I booked the uhaul. Agent just shrugged and didn't even offer an explanation.

Évaluation :

5

Excellent service.

Évaluation :

5

No improvements!

Évaluation :

5

Amanda is fantastic. She gave me some tips to use the van and made me smile while she did it. Simple stuff, but she understands how to make the customer matter most. Can't ask for more!

Évaluation :

5

Amanda provided good customer service -- helpful.

Évaluation :

1

I reserved the pickup in Somerdale NJ 1/4 mile away. When I arrived to pick it up I was told I would have to DRIVE 43 MILES AND WASTE ALL THAT EXPENSIVE GAS TO PICK IT UP! Why was I not told of this in advance??? I will rent elsewhere in the future!

Évaluation :

1

I rented a U-Haul truck to take the contents of my two bedroom apartment to a three bedroom house less than 2 miles away. I turn the vehicle in the same night. The Wi-Fi could not upload the pictures. When I return the vehicle. I called for assistance and was told do not worry about it check withTo confirm that everything was OK. I received an email stating everything was OK. Before months later I am being harassed for a $385 bill of damages to the vehicle. Since I didn't get their insurance I am liable. Go somewhere else

Évaluation :

5

Sorry I forget the young man's name who helped me with my trailer rental but he was Awesome. Very customer oriented, friendly and did his job very well. Thanks to him and U-Haul id recommend this location to everyone.

Évaluation :

5

Nothing,just keep up the good work,from the staff

Évaluation :

5

The uhaul store representative Osly Castro was friendly, knowledgeable and pleasure to work with. The customer service he provided would make rent from this location again even though there are closer Uhaul centers to where I live! Thanks Kathy

Évaluation :

2

My pick up location was 40 min out of the way from my suggested pickup. Uhaul didn't offer to pay my gas or fees. The truck was dirty. The worst part was the truck would stall out at every red light. It was a bit scary and dangerous. Cars honking at me as stuck on the road and at intersections.

Évaluation :

4

I was disappointed that we didn't get the first month of storage free with our truck rental. But regardless, the unit was reasonably priced compared to other vendors. And the staff was very helpful and friendly.

Évaluation :

1

What is most disconcerting about this location is it has little to moderate activity from customers, yet, the staff are not friendly compared to other locations and can be disrespectful. In my most recent experience over the phone just yesterday, I learned how discriminatory some of them can be. It's also frustrating that this location does not have a trash for customers-I'm not use to that at any storage facility, let alone U-Haul; for which I've used before. For a first time customer at this location, I am unimpressed and very disappointed. Please have the district manager call me to follow up and for reconciliation.

Évaluation :

5

I had to leave many household belongings in storage while my new house was completed. Felt very safe leaving things at this facility.

Évaluation :

5

Friendly staff. Very satisfied with both staff and facility.

Évaluation :

4

I rented a 10x5x8 and it's only 10x4x8 they are smaller then advertised

Évaluation :

5

The only thing I had a little problem with was that you said it would be swept out and cleaned . It was not when we arrived to out our things in. We swept out some if the leaves. But i guess thats trivial . Other than that I would recommend

Évaluation :

5

I had to move an entire house to another house. The staff and the services available were there for my every need. I couldn't have done it so smoothly without the help of U-Haul. I appreciate everything and would recommend this facility to friends. The manager, Amanda, is a calming influence and is right on the ball with everything that is going on at that facility. Thank you for all your help!

Évaluation :

5

Personnel amical.

Évaluation :

1

I owed from June 2021 and was given NO notice that my unit was up for auction. You will be hearing from my lawyer.

Évaluation :

5

I very well appreciate what Use have done for me

Évaluation :

5

Annette made the rental process very easy. The other staff we met were also very friendly.

Évaluation :

5

The staff was pleasent and vary helpful

Évaluation :

4

Tried to call several times but there was no answer. Thankfully I live close by but if I was moving here from far away, it would have been nearly impossible to get a unit

Évaluation :

5

The staff are courteous and helpful. All issues are promptly resolved by staff.

Évaluation :

3

Too many spiders.

Évaluation :

5

Gen mgr. A-1. Efficient, friendly, very service oriented.

Évaluation :

5

We rented for over 7 years and hope to rent from UHAUL again, but in another state

Évaluation :

5

Very friendly and helpful staff!

Évaluation :

5

The staff was knowledgeable, helpful and friendly.

Évaluation :

5

Experience was smooth and representative was very attentive and informative.

Évaluation :

4

Nice facility with good hours, only complaint we have is that no one in the office ever answers the phone when you call there, we always got routed to the national uhaul operatore and couldn't get the help we needed.

Évaluation :

3

Only complaint I have is I was told that I absolutely had to purchase the round lock that was $10.00, but they still sell regular Pad locks. Then I took the insurance which feels pointless when there are security cameras and an Entry code that's used to enter the facility!!!

Évaluation :

5

The staff are very nice and. Kind. they like to help.

Évaluation :

5

Office staff are very friendly

Évaluation :

5

Customer service was outstanding!

Évaluation :

3

There were many spiders in my storage unit. I'm worried that they're going to be climbing through all my stuff for a month.

Évaluation :

5

Very helpful. Respected social distancing

Évaluation :

5

Very helpful and friendly. Convenient hours. Good range of supplies for sale and reasonably priced.

Évaluation :

4

You should give a broader range of response in the above questions vs Yes or No, maybe a 1 to 5 option, with comments for low scores. 1.My truck and trailer was not at the location I contracted it at. 2. My contents did not fit in the unit I reserved after I was told the unit would be large enough, had to rent an additional unit. $$ 3.The staff at all location were accommodating and friendly.

Évaluation :

4

Close to my business and Amanda is an excellent manager. She is always there to help.

Évaluation :

5

The staff was vary helpful and pleasant the manager was vary polite

Évaluation :

5

Bless Amanda Bradford. This place (Uhaul of Glassboro) has gotten so much better since she took over as Manager. Keep up the great work.

Évaluation :

5

HOWEVER, THE CUSTOMER SERVICE REP NEED MORE MORE TRAINING. THEY ARE NOT FRIENDLY, JUST APPEAR TO BE WORKING FROM HOME TO COLLECT A PAY CHECK, OVER BOOK RESERVATIONS, RUDE, PROVIDE INCORRECT PHONE #'S FOR OFFICE AND RENTING PLACES, VERY VERY VERY BAD BAD SERVICE!!!

Évaluation :

5

everyone was helpful and friendly.

Évaluation :

1

Cody the manager is not a nice person to deal with nor does he take care of ice during winter time. My sister and I both had storage units there long time 5 plus years not break in pricing. 2 years ago my sister fell on ice hitting her head several times on car before slammed into pavement. When confronted Cody would not pay Dr bills because she didn't call police so there was no record of it. When we called corporate and they called Cody the tapes were missing. So our word against his! My sister deteriorated over the next few months and passed away and I blame this manager Cody for her death. I hope he sleeps well at night! Karma is on our side.

Évaluation :

5

Your to employees that day were wonderful and helpful I would love to see the more often there

Évaluation :

2

I rented my unit and 3 weeks later get a notice that my rent was going up when I was leaving reserved a truck when I get there to pickup the man talked to was rude and said I had to drive to a different place to pickup truck then drive back to empty unit never again

Évaluation :

5

Everything was good

Évaluation :

5

Office was very understanding about my situation and helped me out a lot. I will be referring this place to friends and family.

Évaluation :