I booked everything online back in January so I also blame the website. My pickup location changed days before I was supposed to pick the truck up. This changed my plans for the time to meet my friends and start. Also, I would like to add that the original location was closer to my storage facility, so I had a further drive, essentially adding miles to this very unpleasant experience. I had to call a phone number when I arrived because unfortunately I needed to purchase boxes, I was told "I am helping a customer, I will be as soon as I can". I waited over 20 minutes... long story short, more customers arrived, she became "overwhelmed", I honestly do NOT blame her at all for anything. I blame U-HAUL, the reason that I needed, again, to be delayed was because she was trying to hook up a trailer for a customer, who Im pretty sure was dissatisfied also, and something was wrong with your hitch. When she finally arrived, the computer that she needs to run your business, is freezing up and not letting her see things in a timely matter. She hands me a contract for the truck, I immediately see that it claims, I need to return the truck by Thursday at 8am but how can this be? I used your site to book my trip, I needed to pick it up on Monday in New Jersey, load everything into the truck, pack the truck, Monday into Tuesday, sleep (I thought it was a good idea), and than drive 10hrs to West Virginia, have movers come and help me, and return your truck at 5pm Thursday evening. I used your site to secure movers, I booked them for first thing in the morning Thursday, I brought this to your employee's attention but again, her computer would not allow her to make changes, and may I add how many customers were now behind me trying to get their days accomplished. I needed a totally separate order for my boxes. I was charged and extra 100 $as a deposit because of it being a debit card after several increases in the final total to rent your truck to begin with. The equipment I ordered to help me and my friends was not on the truck (utility dolly), I was told "Oh, we don't have any of them here" but I was charged for it. Unfortunately, because I have depended on this all going as planned back in January, none of this could be changed or fixed at that moment. Looking back now, I should have walked out and went somewhere else. Everything else went as planned, I was happy and satisfied that I made it safe in a vehicle that I have never driven before, my movers were amazing and than I went to U-HAUL again. The man that greeted me there was rude, the only rude person I have ever met in West Virginia. Took the keys and was getting ready to close the account. As soon as I mentioned the 100 $deposit he decided to play dumb, actually said to me "well, I have no idea why you needed a deposit?" With a couple of key stokes he insulting said "oh, it's because you used a debit card", he clicks away on the computer a little more and runs outside. Since I again had a while to waitI, he was very thorough and obviously needed to finish his cigarette, I read a sign that someone took the time to print out but obviously he hasn't had the time to read, that clearly states "there will be a 100 $charge to anyone using a debit card or paying cash". He returns and says "well, you are only getting back 29,26 $, you are late and you went over your miles". The gas gauge was one space over a quarter of a tank when I picked it up and when I returned it, it was a quarter of a tank. He charged me for three gallons of gas, seriously? I was charged 14,00 $ for coverage, of what? I already paid for every coverage option that I was offered when I picked it up. I was charged 40 $for an additional day but I booked online and put 5pm as my return time, again, not sure how I could return it at 8am when the movers weren't getting there until 9am unless I unpacked it myself but then why would I need movers? Hum,.,. I was charged for extra miles, 15 miles, yes... driving from Glassboro, NJ (by the way, was supposed to be Williamstown, NJ), to Winslow, NJ (Storage), back to Williamstown (to sleep), to West Virginia (my home is almost an hour from the closet drop off for the U-HAUL), to Charleston, WV and I went 15 miles over... oh, and treated unsatisfactory the entire time from your company. I will never rent from you again, I will never recommend U-HAUL.Michele S.
Trailer Rental & Towing in Glassboro, NJ at U-Haul Moving & Storage of Glassboro
Pour nous contacter
Glassboro, NJ 08028
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Retour client 24 heures
One-Way and In-Town Local Rentals in Glassboro, NJ 08028
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous vendons des centaines de produits qui facilitent les déménagements!
We have the largest selection in the industry!
Évaluations des clients
- 4 Average Customer Rating
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I rent a lot of things from you guys and I'll be renting more in months to come I always please with everythingJames V.
Amanda, Thomas and Annette are great. Always ensuring you have what you need and a pleasant experience. I even needed a large storage unit unfortunately it was not available even as the computer stated it was the team reached out to me immediately. Amanda kept my name on file to get back to me if one became available. As for renting the truck. I have rented from this place and returned a few times no hassle no regrets. Not even if your a few minutes late. I appreciated the hassle-free it was less stress on a stressful time of selling. Thank you guys keep up the excellent work.Robbin P.
Antonette received my return and was excellent. Thank youMichael L.
Uhaul employee was very helpfulDARON O.
Staff was very helpful and quickly solved any problems we had.Ian K.
The staff was so helpfull best experiences iv had at a uhaulLena D.
some place to sit while waiting or for waiting on paperwork especially for handicap people, I did get a chair after I asked but you allways hate to ask for somethingjean D.
Everything was absolutely fine your employees were very nice employed and politeNancy M.
Personnel were helpful and knew their job, this made for a good experience.edward P.
Charge for gas fuel was added to account , but we filled it above the amount that was used. Not good customer service for that alone. All other things were fine. Please remove extra $10.00 gas charge.John K.
The manager Amanda and her co-worker Tom went out of there way to help us in this very stressful move.Mark D.
Used Uhaul mobile app to reserved 20' truck At a location 1 mile for home. Pickup time needed was 8:30 am. Morning of pickup I was texted that the pickup location had been change to a location 6 miles from home. When I arrived at new pickup location it was not open it opened at 9:00 am I attempted to use the mobile checkout but the app was not working. Due to other customers and only one person handling check in I didn't get on the road and back at jobsite until 10:00 am. I had labor waiting for over an hour for me to arrive. I have been using UHaul for the past ten years and this was the worst service I have experienced I will be looking into alternatives for further needs.Thomas R.
Vary pleasent staff and vary helpful. And very well managed.Annette H.
There was a discrepancy in the amount of gas in the tank but when I pointed it out there was an adjustment made pretty quickly.Ronald L.
I have been dealing with UHaul of Glassboro for over a year. They have always been extremely helpful and polite. The facilities are always clean and the recent improvements in the climate controlled building have made it much easier to move items in and out.Keitha F.
It was very pleasant renting from u-haul My only complaints are mileag on contract was about 12 miles off Also the hand truck in back seal was broken & i was charged for The hand truck $7 other than that it was a great experience. Service rep was highly efficient. Would strongly recommend u-haul & would rent again. Thanks guysJohn G.
Give the customer the option to drop off the trailer at a close destination site instead of having to return to rental site. When I asked if that was possible, I was told it was not, and it had to be brought back.Thomas D.
Overall it was good. However the truck was very old and it needs a little more maintenanceAbdulaziz A.
Another great experience at U-Haul in Glassboro, NJ! Excellent service - friendly and helpful.Brendan P.
Continue to treat the customer with respect and stay professional.Thank you Masso's.Kevin A.
The staff at U-Haul Moving and Storage in Glassboro, NJ were very helpful and friendly. The van was very clean and everything worked great. I would definitely rent from them again in the future.Brendan P.
Ryan, the person who helped us, was awesome! He really made the truck rental experience as pleasant as possible. He was professional, kind, and responsive to all questions. He deserves to be recognized for his exceptional problem-solving and customer service skills. Thank you, Ryan, for being a knowledgeable and kind person!!Cristin M.
I had to wait a 1/2 an hour on Saturday to return the trailer. Once I returned the trailer, the equipment return wasn't logged and I got a call on Monday morning looking for the trailer as if I hadn't returned it.Yevgeny G.
This rental was great. We were able to drop off with just taking pictures.Charles K.