Customer Reviews for U-Haul Moving & Storage of Glassboro

1743 évaluations

137 Delsea Dr S   Glassboro, NJ 08028

(856) 442-0130

Heures d'ouverture de l'établissement

  • Lun - dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(856) 442-0130

137 Delsea Dr S
Glassboro, NJ 08028

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Carmen R. 
Évaluation :
5

The staff are courteous and helpful. All issues are promptly resolved by staff.

Bernardine R.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

jackie h.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELIZBETH E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darryl C. 
Évaluation :
5

Great service...and friendly....a pleasure to work with.

Donald J. 
Évaluation :
3

Too many spiders.

danaphira A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARMEN R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carmen R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bethann F. 
Évaluation :
5

Gen mgr. A-1. Efficient, friendly, very service oriented.

STEPHEN B.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Anthony F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jazmine S.  |  Expérience générale 
Évaluation :
5

We rented for over 7 years and hope to rent from UHAUL again, but in another state

DENISE B.  |  Expérience générale 
Évaluation :
5

The woman who helped me was extremely nice and helpful.

Sherie P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas H. 
Évaluation :
5

Vry good and professional

Billor J. 
Évaluation :
4

Nothing, it was great. Thank you guys

Allesandr D. 
Évaluation :
5

Even though I chose the contactless rental option the staff at this location was very helpful. The truck was as expected, in good running condition and clean. I will use this location again!!

Robert S. 
Évaluation :
5

No improvement necessary. Very efficient pick up and return

Robert C. 
Évaluation :
5

Excellent service by everyone at this location

Michael M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jordan L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian W. 
Évaluation :
5

Merci.

SEAN M. 
Évaluation :
5

Friendly, efficient service. Thank you.

Francis S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Daniel S.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JAMES V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

George B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholas J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

adam C. 
Évaluation :
5

Always happy with the service at this location

Connie F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

laurie m.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald B.  |  Expérience générale 
Évaluation :
3

The bedliner of this cargo liner was covered with some type of oil. Unfortunately I didnt realize this until I slid a sectional couch on its side and I ran my fingers into the grooves of the bed liner. I assumed it was freshly washed prior to me using it. I did inform them at the uhaul dealer but they didnt further the conversation. It's a shame because this place in my opinion was the best rental for moving in the area

Julia D. 
Évaluation :
5

They even saw the ants and they were helpful.

Kelley C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Deanna S. 
Évaluation :
5

Very friendly and helpful staff!

Armando V.  |  Expérience générale 
Évaluation :
5

I thought Amanda was excellent and very accommodating. She handled my transaction with ease and got me on the road. It was a great experience.

Marcel B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David B.  |  Premières impressions 
Évaluation :
4

Never got a receipt e mailed to me otherwise it's was fine

Joseph M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kuldip S. 
Évaluation :
3

I ordered equipment 6 weeks ahead and they didn't have anything I asked for. Unacceptable. Such a inconvenience

Jonathan K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michael C.  |  Expérience générale 
Évaluation :
5

The staff was knowledgeable, helpful and friendly.

Alice R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrea C. 
Évaluation :
5

Experience was smooth and representative was very attentive and informative.

Wayne R.  |  Premières impressions 
Évaluation :
4

The truck I rented did not have working A/C and the transmission was not working properly.

David G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jay E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert H. 
Évaluation :
4

Nice facility with good hours, only complaint we have is that no one in the office ever answers the phone when you call there, we always got routed to the national uhaul operatore and couldn't get the help we needed.

Ron L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John S. 
Évaluation :
3

There should be a phone number to call if the is issues with the web site

SABIT D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debra G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lindsay L.  |  Expérience générale 
Évaluation :
5

Uhaul rep was in Glassboro was efficient and very pleasant. Highly recommend this Uhaul location

VICKIE N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel A. 
Évaluation :
5

Pleasant and professional staff! Well done! Thank you!

Francis D. 
Évaluation :
5

The GM, Amanda was very helpful and professional.

Eugene D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin K. 
Évaluation :
5

Rental was very quick and easy. Everyone is helpful and always so nice.

Susan H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

domino R. 
Évaluation :
3

I was bounced around from 3 different locations ,only to find that my reserved truck wasn't there. No compensation was made to me for the hassle,extra running around, and xtra mileage costs

John W. 
Évaluation :
5

Professional person and friendly

Michael C. 
Évaluation :
3

Only complaint I have is I was told that I absolutely had to purchase the round lock that was 10,00 $, but they still sell regular Pad locks. Then I took the insurance which feels pointless when there are security cameras and an Entry code that's used to enter the facility!!!

Lakeisha W.  |  Premières impressions 
Évaluation :
1

I have been using Uhaul for a long time now and by far this location was the worst experience I have ever had

rebecca B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Carmen R. 
Évaluation :
5

Very professional and friendly!

Sandra W. 
Évaluation :
5

Merci

Craig M. 
Évaluation :
4

The only negative comment I have was that our master lock did not work in the back. Everything else was great

Breanna L. 
Évaluation :
4

The location was great, the many last minute changes were not. And continue, no invoice yet, drop off guess June 22. That's just one of many complaints

Gregory W J. 
Évaluation :
3

I was highly disappointed in the fact that I reserved a 20' truck 1,5 months before my move only to be told the day before that it wouldn't be available unless I was willing to drive an extra 30 minutes each way to pick up and drop off a truck at a further location. I ended up having to go with a 10' truck since it was the only one available at least somewhat close to my house.

Christina L. 
Évaluation :
5

Everyone and everything was great. Thanks

Margaret W. 
Évaluation :
5

Everything went well no issues to report.

MICHAEL B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David W. 
Évaluation :
5

Rien

Charles B. 
Évaluation :
5

Staff was very helpful, and went above and beyond to help me with a last minute rental change!

Mark L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Masso's M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicole D. 
Évaluation :
5

Everything was great!

ronald O. 
Évaluation :
5

The staff are very nice and. Kind. they like to help.

ricky r.  |  Expérience générale 
Évaluation :
5

Office staff are very friendly

doris y.  |  Expérience générale 
Évaluation :
3

I then went to drop off the truck that evening and again the UHaul mobile check out did not work - it had the location of the pick up office, not the one way drop off location that I scheduled. I parked the truck in the scheduled lot and placed the keys in the drop box. I was then charged for an extra day + coverage + flat tax + after hours service fee. I spent hours on the phone for help over the day and to resolve UHaul's errors. The truck was great but everything else made the stress of a moving day way worse.

Kristine G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexander K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael G. 
Évaluation :
5

DON'T CHANGE REQUESTED LOCATION! I FOUND OUT THE MORNING OF MY RESERVATION THAT THE LOCATION HAD CHANGED. I WAS TRANSPORTING ITEMS FROM MILLVILLE TO LEESBURG. I HAD TO GO FROM WILLIAMSTOWN TO GLASSBORO TO MILLVILLE TO LEESBURG BACK TO GLASSBORO TO RETURN UHAUL THEN BACK TO MILLVILLE.I TRIED TO CALL TO SEE IF THERE WAS A CLOSER LOCATION TO PICK UP FROM SINCE I WAS ON A PRETTY TIGHT SCHEDULE THAT MORNING AND THE WAIT TIME WAS OVER AN HOUR TO SPEAK TO SOMEONE. A LOT OF WASTED MILES AND GAS. The gentleman at the Glassboro location was extemely helpful and extended the rental time which eased my frustration since I didn't have to rush to get the trailer back. I FIND IT HARD TO BELIEVE THAT THE CLOSEST UHAUL WITH A TRAILER WAS MORE THAN 20 MILES AWAY FROM MY REQUESTED LOCATION.

Nikki T. 
Évaluation :
5

The pick up at Glassboro - 137 Delsea Drive was FANTASTIC! The customer service agents were great and helped me with my needs. I would recommend this location to anyone.

Joseph A. 
Évaluation :
5

My comments here are not about the location but about a U-Haul policy and the unfortunate we had with hiring help. #1. U-Haul's tactic of taking up needed space on the rental truck with a dolly and blankets is annoying and unfair. I had no use for either yet we lost 14 cubic feet of truck space because of this ploy to get me to use your accessories. #2 although the helpers were nice, they were overbooked and 3 hours late. We lost 3 hours of moving and unpacking time sitting around waiting for them to show up. Not happy with this service. I could hired college kids with better results.

Bruce G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yang Q. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gail T. 
Évaluation :
5

Place is fine. People are cool.

Thomas F. 
Évaluation :
5

Very Satisfied

Christoph R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Salvatore C. 
Évaluation :
4

Very helpful!

Tamela L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Marie C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gerald W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

shakeria w.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frank D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roger T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Warner B. 
Évaluation :
5

Aucun

WALTER G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christoph D. 
Évaluation :
5

Customer service was outstanding!

Tracey M.  |  Premières impressions 
Évaluation :
3

There were many spiders in my storage unit. I'm worried that they're going to be climbing through all my stuff for a month.

Katherine N.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jennifer F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason F.  |  Expérience générale 
Évaluation :
5

Friendly staff. And quick to get my rental and eas on my way. Even though i ordered the wrong trailer they made the switch with no issues

Lisa S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julie D. 
Évaluation :
5

Very helpful. Respected social distancing

AD D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jon S. 
Évaluation :
3

The furniture dolly was trash worthy. None of my equipment was in my vehicle upon pickup. Return was lengthy.

Charita W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amanda D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Viola L. 
Évaluation :
5

Excellent service à la clientèle. I came in the last Minute they were about to close and they still let me rent a truck that I very much needed, to pick up a very important item in a timely matter.. thank you so much.

Dante P. 
Évaluation :
5

Everything was great! Only thing I would recommend for mobile pick up, is a little bit more information on where to find how to get it started once you do the mobile check in. I checked in and it just brought me back to the details of my order with no direction what to do next. I had called the 800 number to help me out and Javier did great! Besides that small little blip, everything was perfect! Thank you so much! :)

Danielle T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Loretta C. 
Évaluation :
2

I booked everything online back in January so I also blame the website. My pickup location changed days before I was supposed to pick the truck up. This changed my plans for the time to meet my friends and start. Also, I would like to add that the original location was closer to my storage facility, so I had a further drive, essentially adding miles to this very unpleasant experience. I had to call a phone number when I arrived because unfortunately I needed to purchase boxes, I was told "I am helping a customer, I will be as soon as I can". I waited over 20 minutes... long story short, more customers arrived, she became "overwhelmed", I honestly do NOT blame her at all for anything. I blame U-HAUL, the reason that I needed, again, to be delayed was because she was trying to hook up a trailer for a customer, who Im pretty sure was dissatisfied also, and something was wrong with your hitch. When she finally arrived, the computer that she needs to run your business, is freezing up and not letting her see things in a timely matter. She hands me a contract for the truck, I immediately see that it claims, I need to return the truck by Thursday at 8am but how can this be? I used your site to book my trip, I needed to pick it up on Monday in New Jersey, load everything into the truck, pack the truck, Monday into Tuesday, sleep (I thought it was a good idea), and than drive 10hrs to West Virginia, have movers come and help me, and return your truck at 5pm Thursday evening. I used your site to secure movers, I booked them for first thing in the morning Thursday, I brought this to your employee's attention but again, her computer would not allow her to make changes, and may I add how many customers were now behind me trying to get their days accomplished. I needed a totally separate order for my boxes. I was charged and extra 100 $as a deposit because of it being a debit card after several increases in the final total to rent your truck to begin with. The equipment I ordered to help me and my friends was not on the truck (utility dolly), I was told "Oh, we don't have any of them here" but I was charged for it. Unfortunately, because I have depended on this all going as planned back in January, none of this could be changed or fixed at that moment. Looking back now, I should have walked out and went somewhere else. Everything else went as planned, I was happy and satisfied that I made it safe in a vehicle that I have never driven before, my movers were amazing and than I went to U-HAUL again. The man that greeted me there was rude, the only rude person I have ever met in West Virginia. Took the keys and was getting ready to close the account. As soon as I mentioned the 100 $deposit he decided to play dumb, actually said to me "well, I have no idea why you needed a deposit?" With a couple of key stokes he insulting said "oh, it's because you used a debit card", he clicks away on the computer a little more and runs outside. Since I again had a while to waitI, he was very thorough and obviously needed to finish his cigarette, I read a sign that someone took the time to print out but obviously he hasn't had the time to read, that clearly states "there will be a 100 $charge to anyone using a debit card or paying cash". He returns and says "well, you are only getting back 29,26 $, you are late and you went over your miles". The gas gauge was one space over a quarter of a tank when I picked it up and when I returned it, it was a quarter of a tank. He charged me for three gallons of gas, seriously? I was charged 14,00 $ for coverage, of what? I already paid for every coverage option that I was offered when I picked it up. I was charged 40 $for an additional day but I booked online and put 5pm as my return time, again, not sure how I could return it at 8am when the movers weren't getting there until 9am unless I unpacked it myself but then why would I need movers? Hum,.,. I was charged for extra miles, 15 miles, yes... driving from Glassboro, NJ (by the way, was supposed to be Williamstown, NJ), to Winslow, NJ (Storage), back to Williamstown (to sleep), to West Virginia (my home is almost an hour from the closet drop off for the U-HAUL), to Charleston, WV and I went 15 miles over... oh, and treated unsatisfactory the entire time from your company. I will never rent from you again, I will never recommend U-HAUL.

Michele S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christina W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julie D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike B.  |  Expérience générale 
Évaluation :
5

Very helpful and friendly. Convenient hours. Good range of supplies for sale and reasonably priced.

JANET F.  |  Expérience générale 
Évaluation :
4

You should give a broader range of response in the above questions vs Yes or No, maybe a 1 to 5 option, with comments for low scores. 1.My truck and trailer was not at the location I contracted it at. 2. My contents did not fit in the unit I reserved after I was told the unit would be large enough, had to rent an additional unit. $3 $.The staff at all location were accommodating and friendly.

Daniel B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

shakeria w.  |  Premières impressions 
Évaluation :
4

Close to my business and Amanda is an excellent manager. She is always there to help.

Joseph B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Garry M.  |  Expérience générale 
Évaluation :
5

The staff was vary helpful and pleasant the manager was vary polite

annette h.  |  Expérience générale 
Évaluation :
5

Bless Amanda Bradford. This place (Uhaul of Glassboro) has gotten so much better since she took over as Manager. Keep up the great work.

Kenneth g.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Princesse M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Armando V.  |  Premières impressions 
Évaluation :
5

HOWEVER, THE CUSTOMER SERVICE REP NEED MORE MORE TRAINING. THEY ARE NOT FRIENDLY, JUST APPEAR TO BE WORKING FROM HOME TO COLLECT A PAY CHECK, OVER BOOK RESERVATIONS, RUDE, PROVIDE INCORRECT PHONE #'S FOR OFFICE AND RENTING PLACES, VERY VERY VERY BAD BAD SERVICE!!!

Bonnie N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

gabe p.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Renee C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOE D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Garry M.  |  Premières impressions 
Évaluation :
5

Your to employees that day were wonderful and helpful I would love to see the more often there

Nellie B.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jonique W.  |  Premières impressions 
Évaluation :
5

Customer service, location 100 percent perfect, thank you.

gabe p.  |  Premières impressions 
Évaluation :
5

Great experience

Jesus M.  |  Premières impressions 
Évaluation :
5

Very clean

Rasajee C.  |  Premières impressions 
Évaluation :
5

Nice people

bertrand k.  |  Premières impressions 
Évaluation :
1

Gave my reserved truck away charged me for a dolley that was never on there and blankets I didn't use I had in town but charged for something way overcharged on my mileage bad experience overcharged!!

John R.  |  Premières impressions 
Évaluation :
3

The front office agent was very professional and courteous. The office was understaffed with one agent on a busy Saturday. There are no key cards or remotes available to enter the storage unit gate.

Vanessa W.  |  Premières impressions 
Évaluation :
5

The Manager was extremely professional and very pleasant throughout the entire rental process.

Charles K.  |  Réservation 
Évaluation :
5

very helpful staff. and pleasant. way above avg . 2 nicest people i have met in a long time.

alan s.  |  Réservation 
Non les évaluations ont été soumises pour cet établissement.

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