Customer Reviews for U-Haul Moving & Storage of Glen Burnie

Évaluation :

4

I was told that if I was returning the truck later than my original reservation, I needed to call a number. I was put on hold for 45 mins. No one answered before I hung up.

Évaluation :

5

I was very pleased with the equipment, but even more so with the staff. One of the managers, I believe his name is Jermaine, was so incredibly helpful with his guidance on operating a car trailer. His advice made my task (moving three cars and a packed 20-foot truck) successful. The ladies at the desk were great in accommodating my change in plans. UHaul is fortunate to have people like them working for it.

Évaluation :

5

Staff was very courteous and helpful.

Évaluation :

3

No comment

Évaluation :

5

Great staff and always able to help with our rental van needs. Thanks! A+++

Évaluation :

5

Excellent location! A+++ This location consistently provides fast efficient service. Merci!

Évaluation :

5

The staff was ABSOLUTELY AMAZING! So helpful & kind.

Évaluation :

5

I love this uhaul location I use it for my personal and professional business they are all wonderful in this location!

Évaluation :

5

Friendly and efficient staff, and reliable equipment. Very pleasant experience.

Évaluation :

1

Took money and refuse to return it.

Évaluation :

5

Rien

Évaluation :

5

My use of the storage unit was short-lived but all the staff at this location could not have been nicer.

Évaluation :

5

Use a different cleaner in the trucks, they smell like bowling shoes 🙃

Évaluation :

4

Things went smoothly

Évaluation :

2

Customer Service was Great . But when it came time for me to use the storage unit I found a lock on the unit I had rented already , it was after office hours ,so I had to wait with all my belongings in my truck (that I use for work ) until the next morning where customer service person actually corrected the problem not a big deal but it does suck to have all my belongings in my truck while trying to work for the night

Évaluation :

5

Le service à la clientèle était génial. I had barely gotten off my vehicle when a representative approached me. Excellent service

Évaluation :

4

Good service. Originally intended to rent a trailer but Pickup truck ended up working better for me than anticipated.

Évaluation :

5

They were vary helpful

Évaluation :

5

The staff was always willing to help and extremely friendly. Greatly appreciated.

Évaluation :

5

Excellent! Great staff and easy pickup and dropoff!

Évaluation :

5

Great location! A++++

Évaluation :

2

I rented a cargo van but was given a different van then what was mentioned on my contract. We didn't notice until it was time to return it almost. I took a picture to show the gas was not where it stated it was on contract and employee signed off on it. It was difficult to reach anyone in the branch location itself. We had to extend twice and each hold time was over 20 min All of this to uncover the wrong vehicle was given to me in the first place. So there is now no accurate count for mileage. On the day of return i spoke to someone in the branch about have the wrong vehicle they said we could take care of everything in the branch yet they had already closed my contract. I arrived at branch and they told me everything was taken care of. The receipts i received when they closed it out was what i would've been charged. However the next day i had 3 addition charges on my card and the closing contract had three different vehicles. Makes no sense. And to fight it of course i couldn't reach anyone in the branch i needed to go through multiple customer service agents and file a claim. Quick to take our money but loops and ladders to get it back and speak to someone about it

Évaluation :

5

Truck was ready and waiting when I arrived to get it. Staff was courteous while busy.

Évaluation :

5

Great staff , very friendly and clean facility

Évaluation :

1

I've rented a 10x15 unit. Everything is great--except that location's storage unit assignment process. As you likely know, a 10x15 is actually and 5x10 combined with a 10x10 unit. I would like to have units as close to the elevator as possible. Alas, Uhauls "policy" is that they have to be right next to each other. Hence, I've been assigned two units as far from the elevator as possible. It's a lot of extra effort to get my furniture items to/from the units.

Évaluation :

5

They were quick & efficient.

Évaluation :

3

I am still waiting on a refund. I moved out a month before my bill was due and they still charged me.

Évaluation :

5

Great service by all front desk employees today! A+++

Évaluation :

5

Everything went so smooth I rented a appliance hand truck to pick up a new Fridgerator .

Évaluation :

5

Employees are awesome!

Évaluation :

5

No local store number to call

Évaluation :

3

When I arrived there was no one ready to help. It would be great if there were some kind of bell to alert staff when customers come in.

Évaluation :

5

I don't think anything needs to change! From pick up to return, it was awesome! Great employees!!

Évaluation :

4

The only problem was the manager in crofton stated we could have returned the vehicle to the same location which was closer crofton yet I was told I would be penalized if I did I was told by Jody at another location. It did not make sense when I could have returned it to Glen Burnie where I lived. Only problem was this.

Évaluation :

5

Currently nothing to improve.

Évaluation :

3

I would not recommend this location based off of the equipment. I had a truck that was pretty old and the mirrors moved constantly while driving. The truck also had a problem with the door, it wouldn't close.

Évaluation :

5

The online check-out wasn't working for me. I couldn't get the app to upload photos of my license. The check-in worked fine. Maybe the app has issues or the back-end server gets overwhelmed. I was using Samsung S7 Active. Otherwise, no issues.

Évaluation :

5

S.O.

Évaluation :

5

Overall great experience

Évaluation :

5

Customer service was excellent, efficient and knowledgeable. I didnt have to wait long at all.

Évaluation :

5

THE BEST UHAUL RENTAL IN OUR AREA KIND CONSIDERED 10********** STARS

Évaluation :

1

Long wait time to drop off vehicle and we dropped the vehicle off and we were over billed. They logged/checked our vehicle in, an hour after we dropped it off. Which caused us to be billed for another day of service. Even though I dropped off the vehicle before the return time.

Évaluation :

5

Nice job

Évaluation :

5

One day before picking up the uhaul I was notified that the location was changed and the size of the uhaul was also changed. I had reserved a much larger uhaul so I could move my things. Unfortunately I was unable to move all the furniture I needed to move and I am now forced to rent another truck in the near future. I also was forced to keep a storage unit for another month because I was unable to get everything out.

Évaluation :

5

Awesome customer service!! Everyone was so friendly & willing to assistance me with my service in my time of need through a last minute crisis.

Évaluation :

5

A pleasure to work with

Évaluation :

5

Excellent staff with great attitudes. Friendly and quick pickup and dropoff. A+++

Évaluation :

5

It was a pleasure doing business with you guys, your staff are very helpful especially the Monday morning shift

Évaluation :

5

This location helped us through a military PCS move to the area. We really appreciated the staff's hard work, and how kind they were helping us out during a stressful time.

Évaluation :

5

Great Staff! A++ The gentleman who checked me in was friendly and efficient. At drop off I was greeted quickly that was super easy as well. Thanks! See you again soon!

Évaluation :

5

When someone comes to drop off don't make them look for someone outside. Today when I dropped off the van I walked inside to give them the key. I was greeted by a man at the counter. He asked me nicely if I seen a lady outside cleaning vehicles. After I said yes he told me that was who I needed to see. I walked outside and WAITED 20 minutes. The very nice lady returned from moving the vehicle she was cleaning and in a very polite way told me all I had to do was turn in the key. I did not need to do anything else. So why did the employee behind the counter just not take key?? Why was I made to wait??

Évaluation :

5

Please make the recipe clear i can't read it .thank u

Évaluation :

4

Very pleased with your professional service.

Évaluation :

1

You moved my pickup location and added 20+ miles, at 99 cents per mile. I gassed up, across the street, before turn in, and then you rip me off for an 18 $“fuel charge”. Called to challenge the charge and I am told “sorry, the charge has already been processed, you need to call customer service”, which is clearly a misnomer and waste of time. Reporting a fraudulent transaction to the credit card company.

Évaluation :

5

Awsome people going above and beyond.

Évaluation :

1

The experience fine except our items had rat droppings on them when we moved out of the storage unit.

Évaluation :

5

The store staff were utterly amazing! They were extremely helpful and very knowledgeable about the products and services. I wish the actual store hours were longer and access to the unit were longer without the added cost. I was moving across the country and the longer hours would have help for those last-minute trips to the storage unit. However, that is completely out of the store's control. WAY TO GO UHAUL GLEN BURNIE!!!!!

Évaluation :

5

Would have been nice if the corporate support people who set it up told me a needed a round lock

Évaluation :

5

Only complaint, is only one elevator for the back facility. While it is centrally located, my unit was at the far end and it was quite a walk. Not an issue unless moving in a full truck of stuff. Also, make sure to go one size up from what you think you will need. My original selection was WAY too small. The facility was able to accommodate and update me to a larger size.

Évaluation :

4

I will continue to use the facility for future storage needs. This is a very nice and clean, well kept building.

Évaluation :

4

I had a hitch installed at your Bolingbrook, Illinois and rented a trailer from Ottawa, Illinois to move our stuff to Annapolis. We had excellent check-in support and got our stuff moved in. But I found that the installer of the lighting harness forgot to re-bolt our left tail light and we found it dangling precariously when we unhitched the railer. The head mechanic at Glenn Burnie came out and fixed it even though it was late and he was leaving for the day. I hope you appreciate him as much as I did.

Évaluation :

5

Rented unit was not move in ready. An Unknow lock was on unit. Manager on duty quickly solvEd the problem and issued me a new, closer unit. All is good

Évaluation :

5

Great Staff that Cares. Mr. Washburn as GM and Company of Staff go 🔝 Above and Beyond to meet client expectations- A great location...

Évaluation :

5

Had no issues and was a seamless experience for me

Évaluation :

5

Great experience with this location. The Manager, Jay was great to work with & always helpful. Also had a hitch installed to carry a bike rack! Thank you !!

Évaluation :

4

Just wish someone would have mentioned the need to purchase a lock. I originally rented a storage unit but upgraded once we saw the drive up units. I went inside and spoke with staff, very easy process and staff were very friendly. Upgraded our unit and drove to the back again only to have another staff member remove the lock but not even speak to us. We said hello and thank you but he just walked away. We loaded our items into the unit thinking that the man would come back with a lock but we ended going back into the store to buy a lock and then again to return to the unit to lock our unit. Just would've been more convenient to know about the lock when we initially went in to the store for the upgrade.

Évaluation :

5

Nothing at this time. R2-D2

Évaluation :

5

Jay the manager was a top notch guy to deal with

Évaluation :

2

Upon moving out i discovered the storage container i was renting had alot of rodent droppings. since my stored items were loaded directly into the control of a moving company i have yet to be able to inspect them, and wont be able to for 6+ weeks until delivered. I will be in touch with you for any damages due to this.

Évaluation :

1

I opened my storage to find several items damaged from a water leak coming from the roof of the facility. I would recommend completely warping your items in plastic and be prepared to wait 30 minutes, in some instances for help.

Évaluation :

5

Everyone was always professional they went out of their way to help but the storage was immaculately clean it was relevant experience

Évaluation :

4

The first employee that helped me had no idea what she was doing. It was packed. I spent almost 3 hours at the facility, but system went down & phones went out, so it wasn't their fault. The girl asked for assistance numerous times from other employees. They gave me a unit and someone else walked me down to the unit & unlocked it. However the girl didn't give me a lock. I had to walk back up to the office which was a long walk. Someone else helped me this time and was much more knowledgeable. Walked back down to the unit and locked it. Then went back in and stood in a very long line again until I was finally checked in & did all the paperwork. Luckily I got someone else this time. Perhaps the first girl was new. Maybe you should have them well trained prior to checking people in. Everyone was very pleasant though, even when things were very busy. Also, our last name is spelled wrong

Évaluation :

4

Needed more Dollys. The owner was Very nice and clear

Évaluation :

5

I enjoyed all of the carts available. It would be great if you could make some cleaning wipes for sanitizing carts available in the future.

Évaluation :

3

Check in was slow and the alarm went off when I accessed my unit because my code hadn't been activated. It's reasonable to assume that when people rent a storage unit, they are going to put stuff in it right away, and will not enjoy hearing a loud alarm when they do so. Additionally, it's absurd that I need to provide two contact people's information for my storage facility that only I will ever access. Being told "this is our policy" rather than the reason for the policy is not acceptable. Explain the reason behind your policy to your employees so that they can give a better answer when asked why -- or scrap a policy that makes no sense.

Évaluation :

4

Staff was very helpful and friendly. Went out of their way to help me.

Évaluation :

5

The staff was friendly and professional. Easy access. Facility was clean and neat. I had a good experience at this location.

Évaluation :

5

The service was great and the general manager is the man!!! He knows how to help people an accommodate all customers!!!

Évaluation :

5

It's a well run facility. Everyone I encountered was polite and helpful. Super clean!

Évaluation :

5

Love my experience with your company. And will return if I need another storage unit in the future. Thanks again.

Évaluation :

4

They need either more automated systems that don’t fail constantly for check in, or more empolyees, to ask for an extension I had to wait in line.

Évaluation :

5

The only thing was when I brung the car back I tried checking in with the link that was texted to me and it kept refreshing so instead I have to pay 20 $when I didn't want to. That glitch should be fixed.

Évaluation :

5

Especially right now with everything that is going on with Covid 19 the young lady at the office was super helpful made everything easy for my self storage move in really made a stressful day a little easier for me ! Harriet Stewart

Évaluation :

4

Merci.

Évaluation :

5

Really great customer service! Very helpful during this time

Évaluation :

5

Merci.

Évaluation :

5

The staff was excellent! This is one of the best storage/uhual locations ever.

Évaluation :

5

I made the mistake of thinking I received a 2nd floor unit instead of a 1st floor unit and asked the front desk for help. They were polite, professional, and quick to set me straight and on my way.

Évaluation :

5

The staff at the Glen Burnie location was awesome , everyone was very pleasant and helpful.

Évaluation :

5

Very good experience, during a stressful time.

Évaluation :

5

Definitely thee best uhaul storage place i have been to or used. The manager is definitely A1 in my book thee uttmosy customer service ever and they always aim to please and he saved me money on this

Évaluation :

5

Quick, easy great service.

Évaluation :

1

Couldn’t get anyone on the phone on Christmas Eve

Évaluation :

1

Went to move my things into my unit but it was locked with a facility lock after store hours

Évaluation :

5

So far great customer service, really secure facility, they have security cameras, alarms on every unit and it's a climate controlled facility.

Évaluation :

4

Clean, fast and efficient

Évaluation :

1

I will NEVER recommend UHAUL to a friend. I will recommend NOONE EVER uses you. I AM STILL having issues and have had nothing but issues. Everyone I have spoken to is INCOMPETENT at UHAUL.

Évaluation :

5

Uhaul is second to none.

Évaluation :

5

Wonderful facility, excellent staff, super helpful, and clean. I went there for propane regularly and ended up getting a storage unit because the place is immaculate. Great experience, thank you.

Évaluation :

4

Wish there was a trash can near the loading zone just to throw away some small misalliance trash. Also, when I was on the road driving I had a question and tried to call the office it took 5-10 mins w

Évaluation :

5

Great customer service!

Évaluation :

5

Employees are very pleasant and knowledgeable.

Évaluation :

5

Very Good.

Évaluation :

5

Thank you for your help on short notice.

Évaluation :

5

Great service. I was shown a 5x5 then when at it the employee mentioned 5x8. So I switched. Would have been good at the outset to know that option at the outset . but they made the switch quickly

Évaluation :

5

Best service and friendly

Évaluation :

5

Best service very friendly

Évaluation :

5

Is a great service

Évaluation :

5

Only complaint is that I can't reach this business directly by phone. I called 3 times over two business days the 443-577-4152 and was redirected to the U-Haul corporate call center.

Évaluation :

5

Yuyy

Évaluation :

5

S.O.

Évaluation :

3

Process was smooth and easy

Évaluation :

5

The staff has always been helpful and really nice whenever I ask a question. Access should be 24 hrs for everyone, not as an extra charge. I also wish a military discount was given.

Évaluation :

5

Excellent service and the employees are knowledgable. I will definately recommend this facility to friends and family.

Évaluation :

5

Wonderful service and great people!!!

Évaluation :

5

Clean and organized facility. All of the employees were very helpful and engaged.

Évaluation :

5

Love all the guys here!

Évaluation :

5

The staff is very helpful and professional. The facility is clean and the company has thought of everything including an indoor loading areas which is absolutely necessary when the weather's nasty.

Évaluation :

5

This was an awesome experience. Facility was clean in side parking and carts made the experience effortless and no added stress.

Évaluation :

5

Very friendly staff and very helpful. Only needed the space for less than a month but I will rent from them again in the future if the need arises.

Évaluation :

5

Jay was professional and helpful. Thanks

Évaluation :

5

Manager and lady at the desk were very helpful and professional. Fantastic service!!!

Évaluation :

5

Jay and his staff are super friendly and helpful. The facility is new, clean and set up perfectly.

Évaluation :

3

The only thing I did not like is I paid for my storage and a week later I moved out but U-Haul does not prove rate so I paid for a whole store 290 Capital week with no refund back

Évaluation :

5

Brock was informative and helpful. In fact, the whole staff we dealt with was attentive and polite. The facility and equipment was clean and in great shape. We were impressed!!

Évaluation :

5

The staff was very helpful and courteous to my needs.

Évaluation :

5

Very informative and polite. Couldn't be happier with my choice to use them!!!

Évaluation :

5

The staff for the U-boxes were right on point. I have nothing but positive things to say about the staff and the entire team, from the beginning to the end of my transition.

Évaluation :

5

Awesome Service!

Évaluation :

5

The staff was also very very helpful!

Évaluation :

5

Merci

Évaluation :

5

I will continue to do business with this company

Évaluation :

5

My Uhaul experience was excellent. I would absolutely use them again.

Évaluation :

5

Jay and the U Haul staff were always nice, helpful, and professional they made my relocating experience painless.

Évaluation :

4

.

Évaluation :

4

Very clean facility and friendly staff

Évaluation :

5

Everyone was very helpful.

Évaluation :

5

Brock is very engaging and went out of his way to assist me. Nice guy!

Évaluation :

5

had very low storage rates to other nearby facilities.

Évaluation :

5

Nice job and good communication

Évaluation :

5

The people that work at U haul are very nice and courteous. Explains well ay questions you have very clearly. Excellent work! Wendelin

Évaluation :

5

The place was clean the truck was clean and the person that waited on was great she made sure everything was taking care of and show me and told me everything. Thank you u-haul

Évaluation :

5

Everyone was always friendly and helpful.

Évaluation :

5

Everyone was friendly and helpful

Évaluation :

5

Excellent service!!!!! With little notice these fine folks squeezed into to their packed schedule and delivered our PODs. They were our first Maryland welcome party and very much appreciated.

Évaluation :

5

Merci.

Évaluation :

5

This is the best U-Haul experience I've ever had. The staff here was so helpful and did an outstanding job. Thank you!!

Évaluation :

5

The team a U-Haul was very helpful to me the whole time I use y'all service

Évaluation :

5

Very thing was excellent. All the employees were very helpful in everyway.

Évaluation :

3

The staff seemed a little annoyed when we showed up on time.

Évaluation :

5

The manager,Jay Welbourne was very helpful to me throughout my rental period.I really appreciate especially his help and the rest of the staff too.

Évaluation :

3

AUCUNE

Évaluation :

4

The storage was always muddy with deep gully from rain. There was a security card reader but no gate to keep out intruders

Évaluation :

1

You're 10x10 are only 9x9

Évaluation :

5

Everything was good