Would have been nice if the corporate support people who set it up told me a needed a round lock

Only complaint, is only one elevator for the back facility. While it is centrally located, my unit was at the far end and it was quite a walk. Not an issue unless moving in a full truck of stuff. Also, make sure to go one size up from what you think you will need. My original selection was WAY too small. The facility was able to accommodate and update me to a larger size.

I will continue to use the facility for future storage needs. This is a very nice and clean, well kept building.

I had a hitch installed at your Bolingbrook, Illinois and rented a trailer from Ottawa, Illinois to move our stuff to Annapolis. We had excellent check-in support and got our stuff moved in. But I found that the installer of the lighting harness forgot to re-bolt our left tail light and we found it dangling precariously when we unhitched the railer. The head mechanic at Glenn Burnie came out and fixed it even though it was late and he was leaving for the day. I hope you appreciate him as much as I did.

Rented unit was not move in ready. An Unknow lock was on unit. Manager on duty quickly solvEd the problem and issued me a new, closer unit. All is good

Great Staff that Cares. Mr. Washburn as GM and Company of Staff go 🔝 Above and Beyond to meet client expectations- A great location...

Had no issues and was a seamless experience for me

Great experience with this location. The Manager, Jay was great to work with & always helpful. Also had a hitch installed to carry a bike rack! Thank you !!

Just wish someone would have mentioned the need to purchase a lock. I originally rented a storage unit but upgraded once we saw the drive up units. I went inside and spoke with staff, very easy process and staff were very friendly. Upgraded our unit and drove to the back again only to have another staff member remove the lock but not even speak to us. We said hello and thank you but he just walked away. We loaded our items into the unit thinking that the man would come back with a lock but we ended going back into the store to buy a lock and then again to return to the unit to lock our unit. Just would've been more convenient to know about the lock when we initially went in to the store for the upgrade.

Nothing at this time. R2-D2

Jay the manager was a top notch guy to deal with