Customer Reviews for U-Haul Moving & Storage of Glen Burnie

2996 évaluations

7280 Baltimore Annapolis Blvd   Glen Burnie, MD 21061

(443) 577-4152

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(443) 577-4152

7280 Baltimore Annapolis Blvd
Glen Burnie, MD 21061

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
1

I had a one day rental. Picked up the trailer Friday evening instead of Saturday morning because of the extra distance to Glenn Burnie vs.Annapolis where I live. My reservation changed from Annapolis, to Bowie, to Glenn Burnie. The latter a 30 mile round trip. I explained to Miriam that I may return on Sunday Morning when they open the gates because of the extra distance.\. She said trailer was scheduled to go out Sunday at noon so be back by then. Would not charge the extra day. I told her no problem. (Although when she reached out to me Saturday evening before closing looking for the trailer she told me its OK to return Sunday morning but I would be charged the extra day. She was not telling the truth). I could not make the Saturday evening return because of a flat tire on the trailer. I was on hold for 48 minutes for U Haul road assistance. I finally paid out of pocket to a local repair shop for the repair. Jay, Glen Burnie manager, texted me this past Tuesday that he would call me to discuss the extra day charges I was assessed He never called. I received the two day charges on a bill I received via email yesterday. I tried contacting Glenn Burnie customer service yesterday. Was on hold for over half hour and quit. I did text Jay back.. He never answered. I am still waiting for a resolve. My number is 410-703-2558.

Brian M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victor R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua F. 
Évaluation :
5

My experience renting a unit at the Glen Burnie UHaul facility was outstanding! The staff was courteous, kind, helpful, friendly, and responsive. The facility itself is clean, secure, and well-maintained. I could not have been more satisfied with my experience and would highly recommend this facility to anyone needing storage space!!

Elizabeth K.  |  Premières impressions 
Évaluation :
5

The group of people working there are excellent, friendly, helpful and very knowledgeable .

george h.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Micheal S. 
Évaluation :
2

overpriced

JOSEPHINE P. 
Évaluation :
5

I am so impressed with the Glen Burnie UHaul! The staff was extremely customer service oriented, friendly, quick, and polite, and the facility was clean and well-maintained. Would definitely recommend!!

Elizabeth K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JORGE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAYMOND H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KATRINA G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roxie R. 
Évaluation :
5

The self pick-up process took me to a back parking lot but the vehicle had been moved to the front for convenience. Unfortunately, I didn't know that before I walked all over looking for the one reserved. Next, the self pick-up process asked me to verify any new damage before I signed for it. It was clear that the pictures were old and didn't show the true status of the vehicle. I had to take and upload the maximum allowed pictures and add details for all the damage that occured before me.

Nathan N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brian B. 
Évaluation :
1

There was a mouse infestation at this facility. My unit had mice feces and urine on my furniture.

sharon s.  |  Expérience générale 
Évaluation :
3

The location itself was fine, but the location was about 25 minutes from where I live and was not in a convenient area for me to pick up the truck. I requested a pickup much closer to where I live, but my request was not granted.

KIMBERLEY R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RONALD W. 
Évaluation :
4

Only complaint I have is the mouse droppings in my unit.

Amanda W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM P. 
Évaluation :
5

Great customer service, smooth moving experience!

Kurt D. 
Évaluation :
4

U-Haul needs to also apply taxes and final cost into the estimate when presenting quotes online. I thought I was going to pay 34 $for a 4 hour renal and it was over 50 $. Your advertising needs to better match actual total prices.

ROGER M. 
Évaluation :
3

Clerks not very helpful. They spend more time looking at their cell phones, they let me walk around store and never ask me if I need help. They don't walk me to vehicle as a courtesy. The entire store should be self checkout because clerks do nothing to assist customers

JAMAL K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan V.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT J. 
Évaluation :
5

Jay and his staff are always cheerful and helpful - I go out of my way to rent from this U-Haul location.

ERIC B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KIM G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Crystal S. 
Évaluation :
5

The manager was a rock star! He was working with 2 people at the same time and doing both justice! I appreciated his efficiency and professionalism. You have gem.

MARTHAG R. 
Évaluation :
4

Overall the facility was nice. However, my reservation pick up location was changed the night before and I was not aware of this change until I went to my original pick up location and saw that the truck was not there. The woman on the phone (from the middle river/essex Uhaul location) was very rude when I inquired about where my truck was. She informed me that the person who updated my reservation (Rachel) did not provide me with the information and "there's nothing I can do." I then had to drive an extra 30 minutes to pick up my rental truck - I did not plan for this in my schedule. I don't know that I will be using Uhaul in the future.

MARIA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MILTON W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHERRI C. 
Évaluation :
5

Aucun

BOUBACAR M. 
Évaluation :
5

Unfortunately, your phone answering system is worse than horrible. I was on hold for over an hour for each contact except one. After holding for 1 hour and 45 minutes. someone finally came on the line, transferred me to another department who disconnected the call. Info was hard for your people to find in the computer system. Apparently, the most current info is not the first to be found. I can go on and one. Laurel is great. The rest - not so good.

Diane D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kamalasekar R. 
Évaluation :
5

Outstanding service!

Edward L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

paul R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brittany H.  |  Premières impressions 
Évaluation :
5

Front desk was super friendly and professional, which made the entire process seamless and stress-free. Nothing to add.

MITCHELL E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES S. 
Évaluation :
4

Mobile pickup took 25 minutes to complete via the app, however it was nice to be able to pick up the truck before the location opened, but it took a long time while we were "waiting for approval"

Charles M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tracy G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer B. 
Évaluation :
2

I just moved out of my storage unit on Saturday and when I went to clean out my storage boxes there were dead mice in it. There was mice poop literally in every box. Very disgusting

Kimberly K.  |  Expérience générale 
Évaluation :
4

Only thing that upset me is that after 2 years of renting a storage unit from here and trucks several times they couldn't remove a lock from my unit after I rented a truck to move my stuff cause the people who remove locks weren't working and if there open they should be able to do that

JENNIFER R. 
Évaluation :
5

More trucks available. Was promised a 15 foot truck the night before pick up- after scheduling a 26ft. An hour before pick you call and tell me that I have to drive an hour for the 15 ft truck. I ended up with a 10 ft truck. Very dissatisfied with Uhaul scheduling process....

Robert L. 
Évaluation :
5

On these Van's there was no handholds for the back of the truck for the shorter renters. The addition of a handhold strap on both sides would have made the move a snap for this 70 year old short woman. Merci.

GLORIA L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALAN F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY W. 
Évaluation :
3

Customer service is slow and non-attentive. I waited outside for 20 minutes, during normal business hours, for someone to help complete the return of a trailer I rented. I tried calling, but nobody answered. I ultimately had to go inside and find someone to help me. Very disappointed!

RYAN J. 
Évaluation :
4

Don't lie to them and tell them that the security deposit wasn't charged to there card then charge it and make them wait 3 to 5 business days to get there money back

GEORGE F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREW R. 
Évaluation :
5

Truck smelled like cigarettes and drove like an old beat up truck.

KEVIN E. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

TAVON A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tavon A.  |  Premières impressions 
Évaluation :
5

The van was clean, but there was a fast-food bag and a bag of cookies left from the previous user. It was tucked behind the driver's seat.

CINDY G. 
Évaluation :
5

Continue with the exceptional service and superior equipment!

ROBERT H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES K. 
Évaluation :
5

Very pleased with U-haul storage. Friendly, helpful staff.

Christine K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICK M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Courtney W. 
Évaluation :
5

I’ve checked around to the other local storage businesses and U-haul’s prices and convenience could not be beat.

Micth p.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JERMAINE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER D. 
Évaluation :
5

Truck stunk like cigarettes. Truck drove like its been abused and driven hard. I would have been pissed if I had to drive this truck long distance. Luckily it wws jist 18 miles round trip. I've driven manu u-haul trucks over the years but I don't remember any of them being this worn out. By looking at the rest of the fleet, it appears this is common now.

KEVIN E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LISA H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BRYANT L.  |  Expérience générale 
Évaluation :
5

Offer the plastic packable crates for sale. The crates would make better storage options than boxes which attract pest and rodents

MARINDA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DERRIKA K. 
Évaluation :
5

Great people to deal with,very pleasant experience 👍🏻9x12 trailer just what I needed

TIMOTHY F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amber C.  |  Premières impressions 
Évaluation :
1

Do not over charge. I was overcharged unnecessarily.

JAHLANI O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHYJOHN E. 
Évaluation :
5

Was impressed with how easy and fast it went - both the pick up and the return.

RONALD P. 
Évaluation :
5

Jay and the other attendants there were patient and helpful. I've never rented a storage unit in my life and they made a "pain in the *ss" life event slightly more bearable.

Jeffrey G.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zina M. 
Évaluation :
5

The best maintained trailer I've rented. It tracked perfectly and was a dream to tow!

James B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Erina G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CONSTANCE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ricardo M.  |  Premières impressions 
Évaluation :
5

Very Professional, I liked.

STEVEN Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joanne J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gladys B.  |  Premières impressions 
Évaluation :
5

Friendly staff and truck was ready to go when I arrived early.

ANTONIO J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Maurice S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandra E. 
Évaluation :
4

The billing system needs to be updated. I'm being incorrectly charged for my 10x15 storage unit (charged for a 5x10 and 10x10 instead).

STEFAN K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary A.  |  Expérience générale 
Évaluation :
5

I don't have any problems with the process for equipment rental.

SANOYA A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RHONDA H. 
Évaluation :
4

I was told that if I was returning the truck later than my original reservation, I needed to call a number. I was put on hold for 45 mins. No one answered before I hung up.

Gwen Delynn A. 
Évaluation :
5

I was very pleased with the equipment, but even more so with the staff. One of the managers, I believe his name is Jermaine, was so incredibly helpful with his guidance on operating a car trailer. His advice made my task (moving three cars and a packed 20-foot truck) successful. The ladies at the desk were great in accommodating my change in plans. UHaul is fortunate to have people like them working for it.

GEORGE T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WAYNE S. 
Évaluation :
5

Staff was very courteous and helpful.

GARY V. 
Évaluation :
3

No comment

DAISY M. 
Évaluation :
5

Great staff and always able to help with our rental van needs. Thanks! A+++

Christopher V. 
Évaluation :
5

Excellent location! A+++ This location consistently provides fast efficient service. Merci!

James A. 
Évaluation :
5

The staff was ABSOLUTELY AMAZING! So helpful & kind.

Faith P.  |  Premières impressions 
Évaluation :
5

I love this uhaul location I use it for my personal and professional business they are all wonderful in this location!

Lateisha W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle M. 
Évaluation :
5

Friendly and efficient staff, and reliable equipment. Very pleasant experience.

RONALD S. 
Évaluation :
1

Took money and refuse to return it.

Tahneesha G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel H.  |  Premières impressions 
Évaluation :
5

Rien

TIMOTHY W. 
Évaluation :
5

My use of the storage unit was short-lived but all the staff at this location could not have been nicer.

Sharie D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUAN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ELOISE B. 
Évaluation :
5

Use a different cleaner in the trucks, they smell like bowling shoes 🙃

Brittany J. 
Évaluation :
4

Things went smoothly

LEONARD J. 
Évaluation :
2

Customer Service was Great . But when it came time for me to use the storage unit I found a lock on the unit I had rented already , it was after office hours ,so I had to wait with all my belongings in my truck (that I use for work ) until the next morning where customer service person actually corrected the problem not a big deal but it does suck to have all my belongings in my truck while trying to work for the night

Houston F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTONIO P. 
Évaluation :
5

Le service à la clientèle était génial. I had barely gotten off my vehicle when a representative approached me. Excellent service

YASMIN D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott R. 
Évaluation :
4

Good service. Originally intended to rent a trailer but Pickup truck ended up working better for me than anticipated.

JONATHAN W. 
Évaluation :
5

They were vary helpful

LESLIE N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWARD S. 
Évaluation :
5

The staff was always willing to help and extremely friendly. Greatly appreciated.

TEMIKA P.  |  Expérience générale 
Évaluation :
5

Excellent! Great staff and easy pickup and dropoff!

Christopher V. 
Évaluation :
5

Great location! A++++

James A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Milton B. 
Évaluation :
1

I've rented a 10x15 unit. Everything is great--except that location's storage unit assignment process. As you likely know, a 10x15 is actually and 5x10 combined with a 10x10 unit. I would like to have units as close to the elevator as possible. Alas, Uhauls "policy" is that they have to be right next to each other. Hence, I've been assigned two units as far from the elevator as possible. It's a lot of extra effort to get my furniture items to/from the units.

Stefan K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leonard F.  |  Expérience générale 
Évaluation :
3

I am still waiting on a refund. I moved out a month before my bill was due and they still charged me.

miranda h.  |  Expérience générale 
Évaluation :
5

Employees are awesome!

Jesus M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wayneisha B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paige S.  |  Premières impressions 
Évaluation :
5

A pleasure to work with

Dorothy S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Natalia M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacqueline M.  |  Expérience générale 
Évaluation :
5

Awsome people going above and beyond.

John W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sanoya A.  |  Premières impressions 
Évaluation :
1

The experience fine except our items had rat droppings on them when we moved out of the storage unit.

Rochqual F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LaToya P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christine K.  |  Premières impressions 
Évaluation :
5

The store staff were utterly amazing! They were extremely helpful and very knowledgeable about the products and services. I wish the actual store hours were longer and access to the unit were longer without the added cost. I was moving across the country and the longer hours would have help for those last-minute trips to the storage unit. However, that is completely out of the store's control. WAY TO GO UHAUL GLEN BURNIE!!!!!

Falema G.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Millicent D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven J.  |  Expérience générale 
Évaluation :
5

Would have been nice if the corporate support people who set it up told me a needed a round lock

Russ M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERRENCE G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AARON B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joe B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael M.  |  Premières impressions 
Évaluation :
5

Only complaint, is only one elevator for the back facility. While it is centrally located, my unit was at the far end and it was quite a walk. Not an issue unless moving in a full truck of stuff. Also, make sure to go one size up from what you think you will need. My original selection was WAY too small. The facility was able to accommodate and update me to a larger size.

Ashley C.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Onesha O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

La Teasha J.  |  Premières impressions 
Évaluation :
4

I will continue to use the facility for future storage needs. This is a very nice and clean, well kept building.

Beatrice H.  |  Expérience générale 
Évaluation :
4

I had a hitch installed at your Bolingbrook, Illinois and rented a trailer from Ottawa, Illinois to move our stuff to Annapolis. We had excellent check-in support and got our stuff moved in. But I found that the installer of the lighting harness forgot to re-bolt our left tail light and we found it dangling precariously when we unhitched the railer. The head mechanic at Glenn Burnie came out and fixed it even though it was late and he was leaving for the day. I hope you appreciate him as much as I did.

Ralph C.  |  Expérience générale 
Évaluation :
5

Rented unit was not move in ready. An Unknow lock was on unit. Manager on duty quickly solvEd the problem and issued me a new, closer unit. All is good

Robert P.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Timothy W.  |  Premières impressions 
Évaluation :
5

Great Staff that Cares. Mr. Washburn as GM and Company of Staff go 🔝 Above and Beyond to meet client expectations- A great location...

Regina S.  |  Expérience générale 
Évaluation :
5

Had no issues and was a seamless experience for me

David S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRIS S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERRENCE G.  |  Premières impressions 
Évaluation :
5

Great experience with this location. The Manager, Jay was great to work with & always helpful. Also had a hitch installed to carry a bike rack! Thank you !!

Edward M.  |  Expérience générale 
Évaluation :
4

Just wish someone would have mentioned the need to purchase a lock. I originally rented a storage unit but upgraded once we saw the drive up units. I went inside and spoke with staff, very easy process and staff were very friendly. Upgraded our unit and drove to the back again only to have another staff member remove the lock but not even speak to us. We said hello and thank you but he just walked away. We loaded our items into the unit thinking that the man would come back with a lock but we ended going back into the store to buy a lock and then again to return to the unit to lock our unit. Just would've been more convenient to know about the lock when we initially went in to the store for the upgrade.

Anita S.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James C.  |  Expérience générale 
Évaluation :
5

Nothing at this time. R2-D2

Beatrice H.  |  Premières impressions 
Évaluation :
5

Jay the manager was a top notch guy to deal with

Roger B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rosemary C.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

kelvin J.  |  Expérience générale 
Évaluation :
2

Upon moving out i discovered the storage container i was renting had alot of rodent droppings. since my stored items were loaded directly into the control of a moving company i have yet to be able to inspect them, and wont be able to for 6+ weeks until delivered. I will be in touch with you for any damages due to this.

Steven O.  |  Expérience générale 
Évaluation :
1

I opened my storage to find several items damaged from a water leak coming from the roof of the facility. I would recommend completely warping your items in plastic and be prepared to wait 30 minutes, in some instances for help.

Telly D.  |  Expérience générale 
Évaluation :
5

Everyone was always professional they went out of their way to help but the storage was immaculately clean it was relevant experience

Cynthia B.  |  Expérience générale 
Évaluation :
4

The first employee that helped me had no idea what she was doing. It was packed. I spent almost 3 hours at the facility, but system went down & phones went out, so it wasn't their fault. The girl asked for assistance numerous times from other employees. They gave me a unit and someone else walked me down to the unit & unlocked it. However the girl didn't give me a lock. I had to walk back up to the office which was a long walk. Someone else helped me this time and was much more knowledgeable. Walked back down to the unit and locked it. Then went back in and stood in a very long line again until I was finally checked in & did all the paperwork. Luckily I got someone else this time. Perhaps the first girl was new. Maybe you should have them well trained prior to checking people in. Everyone was very pleasant though, even when things were very busy. Also, our last name is spelled wrong

Charles w.  |  Premières impressions 
Évaluation :
4

Needed more Dollys. The owner was Very nice and clear

Leonard F.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Viktoriya P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janine E.  |  Online Move In 
Évaluation :
5

I enjoyed all of the carts available. It would be great if you could make some cleaning wipes for sanitizing carts available in the future.

ARIEL H.  |  Expérience générale 
Évaluation :
3

Check in was slow and the alarm went off when I accessed my unit because my code hadn't been activated. It's reasonable to assume that when people rent a storage unit, they are going to put stuff in it right away, and will not enjoy hearing a loud alarm when they do so. Additionally, it's absurd that I need to provide two contact people's information for my storage facility that only I will ever access. Being told "this is our policy" rather than the reason for the policy is not acceptable. Explain the reason behind your policy to your employees so that they can give a better answer when asked why -- or scrap a policy that makes no sense.

Katherine W.  |  Premières impressions 
Évaluation :
4

Staff was very helpful and friendly. Went out of their way to help me.

Tiffany D.  |  Premières impressions 
Évaluation :
5

The staff was friendly and professional. Easy access. Facility was clean and neat. I had a good experience at this location.

Robert S.  |  Premières impressions 
Évaluation :
5

The service was great and the general manager is the man!!! He knows how to help people an accommodate all customers!!!

Jasper H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashley U.  |  Expérience générale 
Évaluation :
5

It's a well run facility. Everyone I encountered was polite and helpful. Super clean!

David S.  |  Premières impressions 
Évaluation :
5

Love my experience with your company. And will return if I need another storage unit in the future. Thanks again.

Towanda S.  |  Expérience générale 
Évaluation :
4

They need either more automated systems that don’t fail constantly for check in, or more empolyees, to ask for an extension I had to wait in line.

ARIEL H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dawn B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maylana W.  |  Premières impressions 
Évaluation :
5

The only thing was when I brung the car back I tried checking in with the link that was texted to me and it kept refreshing so instead I have to pay 20 $when I didn't want to. That glitch should be fixed.

Imani H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mira R.  |  Premières impressions 
Évaluation :
5

Especially right now with everything that is going on with Covid 19 the young lady at the office was super helpful made everything easy for my self storage move in really made a stressful day a little easier for me ! Harriet Stewart

Harriet S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Israel R.  |  Expérience générale 
Évaluation :
4

Merci.

Jacquelyn T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GEORGE G.  |  Expérience générale 
Évaluation :
5

Really great customer service! Very helpful during this time

Jasmine B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charmaine T.  |  Expérience générale 
Évaluation :
5

Merci.

James W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerry S.  |  Premières impressions 
Évaluation :
5

The staff was excellent! This is one of the best storage/uhual locations ever.

Jasmine L.  |  Expérience générale 
Évaluation :
5

I made the mistake of thinking I received a 2nd floor unit instead of a 1st floor unit and asked the front desk for help. They were polite, professional, and quick to set me straight and on my way.

David C.  |  Premières impressions 
Évaluation :
5

The staff at the Glen Burnie location was awesome , everyone was very pleasant and helpful.

Tonya B.  |  Expérience générale 
Évaluation :
5

Very good experience, during a stressful time.

Vanessa C.  |  Premières impressions 
Évaluation :
5

Definitely thee best uhaul storage place i have been to or used. The manager is definitely A1 in my book thee uttmosy customer service ever and they always aim to please and he saved me money on this

Leslie K.  |  Expérience générale 
Évaluation :
5

Quick, easy great service.

John D.  |  Premières impressions 
Évaluation :
1

Couldn’t get anyone on the phone on Christmas Eve

Summer L.  |  Premières impressions 
Évaluation :
1

Went to move my things into my unit but it was locked with a facility lock after store hours

Joshua C.  |  Premières impressions 
Évaluation :
5

So far great customer service, really secure facility, they have security cameras, alarms on every unit and it's a climate controlled facility.

Laurie H.  |  Premières impressions 
Évaluation :
4

Clean, fast and efficient

Tonya W.  |  Premières impressions 
Évaluation :
1

I will NEVER recommend UHAUL to a friend. I will recommend NOONE EVER uses you. I AM STILL having issues and have had nothing but issues. Everyone I have spoken to is INCOMPETENT at UHAUL.

Daniel P.  |  Expérience générale 
Évaluation :
5

Uhaul is second to none.

Aaron M.  |  Expérience générale 
Évaluation :
5

Wonderful facility, excellent staff, super helpful, and clean. I went there for propane regularly and ended up getting a storage unit because the place is immaculate. Great experience, thank you.

Joseph F.  |  Expérience générale 
Évaluation :
4

Wish there was a trash can near the loading zone just to throw away some small misalliance trash. Also, when I was on the road driving I had a question and tried to call the office it took 5-10 mins w

Michael S.  |  Premières impressions 
Évaluation :
5

Great customer service!

Ann S.  |  Expérience générale 
Évaluation :
5

Employees are very pleasant and knowledgeable.

Garrick G.  |  Premières impressions 
Évaluation :
5

Very Good.

Elizabeth S.  |  Expérience générale 
Évaluation :
5

Thank you for your help on short notice.

Sherri W.  |  Expérience générale 
Évaluation :
5

Great service. I was shown a 5x5 then when at it the employee mentioned 5x8. So I switched. Would have been good at the outset to know that option at the outset . but they made the switch quickly

Valerie E.  |  Premières impressions 
Évaluation :
5

Best service and friendly

Ricardo M.  |  Expérience générale 
Évaluation :
5

Best service very friendly

Ricardo M.  |  Premières impressions 
Évaluation :
5

Is a great service

Margarida A.  |  Expérience générale 
Évaluation :
5

Only complaint is that I can't reach this business directly by phone. I called 3 times over two business days the 443-577-4152 and was redirected to the U-Haul corporate call center.

Paul F.  |  Premières impressions 
Évaluation :
5

Yuyy

Gary D.  |  Premières impressions 
Évaluation :
5

S.O.

Christopher L.  |  Expérience générale 
Évaluation :
3

Process was smooth and easy

Nachera B.  |  Expérience générale 
Évaluation :
5

The staff has always been helpful and really nice whenever I ask a question. Access should be 24 hrs for everyone, not as an extra charge. I also wish a military discount was given.

mateaus f.  |  Expérience générale 
Évaluation :
5

Excellent service and the employees are knowledgable. I will definately recommend this facility to friends and family.

Nanette M.  |  Premières impressions 
Évaluation :
5

Wonderful service and great people!!!

Stephen F.  |  Expérience générale 
Évaluation :
5

Clean and organized facility. All of the employees were very helpful and engaged.

Benjamin M.  |  Expérience générale 
Évaluation :
5

Love all the guys here!

Chelsea W.  |  Premières impressions 
Évaluation :
5

The staff is very helpful and professional. The facility is clean and the company has thought of everything including an indoor loading areas which is absolutely necessary when the weather's nasty.

fayla c.  |  Premières impressions 
Évaluation :
5

This was an awesome experience. Facility was clean in side parking and carts made the experience effortless and no added stress.

Venetia S.  |  Expérience générale 
Évaluation :
5

Very friendly staff and very helpful. Only needed the space for less than a month but I will rent from them again in the future if the need arises.

Dawn L.  |  Expérience générale 
Évaluation :
5

Jay was professional and helpful. Thanks

Patricia M.  |  Expérience générale 
Évaluation :
5

Manager and lady at the desk were very helpful and professional. Fantastic service!!!

Stephen F.  |  Premières impressions 
Évaluation :
5

Jay and his staff are super friendly and helpful. The facility is new, clean and set up perfectly.

Stephen V.  |  Expérience générale 
Évaluation :
3

The only thing I did not like is I paid for my storage and a week later I moved out but U-Haul does not prove rate so I paid for a whole store 290 Capital week with no refund back

Ronald C.  |  Expérience générale 
Évaluation :
5

Brock was informative and helpful. In fact, the whole staff we dealt with was attentive and polite. The facility and equipment was clean and in great shape. We were impressed!!

Benjamin M.  |  Premières impressions 
Évaluation :
5

The staff was very helpful and courteous to my needs.

Nicole P.  |  Premières impressions 
Évaluation :
5

Very informative and polite. Couldn't be happier with my choice to use them!!!

Stephen V.  |  Premières impressions 
Évaluation :
5

The staff for the U-boxes were right on point. I have nothing but positive things to say about the staff and the entire team, from the beginning to the end of my transition.

Janine H.  |  Expérience générale 
Évaluation :
5

Awesome Service!

Chelsea W.  |  Premières impressions 
Évaluation :
5

The staff was also very very helpful!

Tammy Q.  |  Expérience générale 
Évaluation :
5

Merci

Tammy S.  |  Expérience générale 
Évaluation :
5

I will continue to do business with this company

DARIUS P.  |  Expérience générale 
Évaluation :
5

My Uhaul experience was excellent. I would absolutely use them again.

rosemary m.  |  Expérience générale 
Évaluation :
5

Jay and the U Haul staff were always nice, helpful, and professional they made my relocating experience painless.

Felicia B.  |  Expérience générale 
Évaluation :
4

.

Jo Ann R.  |  Premières impressions 
Évaluation :
4

Very clean facility and friendly staff

Christy D.  |  Expérience générale 
Évaluation :
5

Everyone was very helpful.

Margaret P.  |  Expérience générale 
Évaluation :
5

Brock is very engaging and went out of his way to assist me. Nice guy!

Patricia M.  |  Premières impressions 
Évaluation :
5

had very low storage rates to other nearby facilities.

DEBORAH B.  |  Expérience générale 
Évaluation :
5

Nice job and good communication

Chris H.  |  Expérience générale 
Évaluation :
5

The people that work at U haul are very nice and courteous. Explains well ay questions you have very clearly. Excellent work! Wendelin

Wendelin W.  |  Premières impressions 
Évaluation :
5

The place was clean the truck was clean and the person that waited on was great she made sure everything was taking care of and show me and told me everything. Thank you u-haul

Ronald C.  |  Premières impressions 
Évaluation :
5

Everyone was always friendly and helpful.

Beverly G.  |  Expérience générale 
Évaluation :
5

Everyone was friendly and helpful

Tammy Q.  |  Premières impressions 
Évaluation :
5

Excellent service!!!!! With little notice these fine folks squeezed into to their packed schedule and delivered our PODs. They were our first Maryland welcome party and very much appreciated.

james f.  |  Expérience générale 
Évaluation :
5

Merci.

Tikira W.  |  Expérience générale 
Évaluation :
5

This is the best U-Haul experience I've ever had. The staff here was so helpful and did an outstanding job. Thank you!!

Jessica C.  |  Expérience générale 
Évaluation :
5

The team a U-Haul was very helpful to me the whole time I use y'all service

Tyrone L.  |  Expérience générale 
Évaluation :
5

Very thing was excellent. All the employees were very helpful in everyway.

Jon D.  |  Expérience générale 
Évaluation :
3

The staff seemed a little annoyed when we showed up on time.

Regina G.  |  Expérience générale 
Non reviews have been submitted for this location.

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