Customer Reviews for U-Haul Moving & Storage of Glen Burnie

3 700 évaluations

7280 Baltimore Annapolis Blvd   Glen Burnie, MD 21061

(443) 577-4152

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 7/4/2022: 7h00 am à 5h00 pm

Services dans cet établissement :

Pour nous contacter

(443) 577-4152

7280 Baltimore Annapolis Blvd
Glen Burnie, MD 21061

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 7/4/2022: 7h00 am à 5h00 pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

i was told i would get 40 free miles and yet i was charged for it....and why was i given 40 free miles bc i was forced to go to another branch 20 miles away after my reserved truck was not there. The people were very nice but being overcharged is not acceptable.

ERIC B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john K. 
Évaluation :
1

At reception the old occasion lady was an animal. Don't remember her name. It was only 6:30 pm when I arrived and she start bitching to close at 7:00 pm. What an bitch. Fire her ass. Otherwise lot of people won't go there. She was on phone start bitching and left me other side of the counter and disappear.

Rizwan M. 
Évaluation :
5

They are amazing!

Tesfaye L. 
Évaluation :
1

This was our first time using U-Haul and most likely our last. We had the worst experience with this whole process. The workers at the place we had to go to were very helpful and nice. The areas that went wrong were customer service via phone. When booking we had chosen the one way option for our rental. When reviewing our information online we noticed that it said in town where we would return it to the same location. Once noticing we called customer service to notify them that we needed one way. They informed us that we would need to let them know when we got a phone call the day before pick up that they were unable to update that in the system. Unfortunately the day before pick up we got all the bad news. We were told the truck that we had made an appointment to rent four weeks ago was not available. Once calling we discussed with customer service that we would prefer a closer facility that had the rental over one that was farther away. Before getting off the phone customer service confirmed we would be picking up at the closer location at home since they could not change to one way. The day of pick up we drove to the closer address that was provided to us by customer service and the facility informed us that the rental was at the farther away location that it was not changed in the system. This process delayed us, was not what we chose, and cost us way more money than initially anticipated. I'm saddened that this was such a bad experience since I usually hear good things about this rental company.

Ethan W. 
Évaluation :
5

Good location and always have what I need. Thank you team..

Antonio P. 
Évaluation :
5

Keep up the good job.

Reginald M. 
Évaluation :
5

The staff was extremely helpful at all times. Facility kept very clean.

mary c.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christina H.  |  Expérience générale 
Évaluation :
3

The return procedure was a nuisance. We should be able to just drop it off and go.

Rick H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brian B. 
Évaluation :
5

Nothing Jazmine thrash was great love her customer service

Desmond S. 
Évaluation :
5

Amazing experience. Manager, Alesha and her Staff were kind and very efficient and helpful. Well Deserved Top rating 5+ stars.

Themos p.  |  Premières impressions 
Évaluation :
5

Everything was great

Teresa M. 
Évaluation :
5

The staff was friendly, professional and knowledgeable.

Wes D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeanine W. 
Évaluation :
5

Most of the negatives of truck rentals are minimized at this location, making the rental process somewhat pleasant.

Kevin W. 
Évaluation :
5

Great staff. Very clean

Tonya W.  |  Expérience générale 
Évaluation :
1

We can never get thru to Uhaul!!! Call, wait for hour to get thru. Then that person transfers me. Wait for another hour and you guys hang up on me. I will never use you guys again!!!! You are the worst at customer service!!! Then you charge me a late fee for not paying a bill that I had no idea I owed you for!!! The worst ever!!!

SHEILA B. 
Évaluation :
1

When a person calls CS within 48hr, To make a reservation to get some of their items out of their UBox. You expect that task will be done. Well it wasn't. And no Ubox. We waited for an 1hr to obtain our UBox. We went to the warehouse and knocked on the door, knocked on the window and hit the buzzer many times. No answer and still no UBOX I was very upset. I went back to store front and told the lady at the front desk, that this was ridiculous and when I return I want my UBox. This issue. made me late for my appointment and my movers. Time is money Uhaul!

EDITH G. 
Évaluation :
5

Very well organized and easy to use. Personnel amical.

Brenda M. 
Évaluation :
1

Worst experience ever rented two dollys and had none. Then had to purchase additional equipment to be able to move. Returned the vehicle on Sunday at 9:23 have a picture confining it. Your crappy app did not work for the return. Was told it would be adjusted. I would like a call from a supervisor

mickalene B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VICTORIA G.  |  Premières impressions 
Évaluation :
5

They are 100 percent professional and very respectful.Great place deal with

john C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Philisha B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erica M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adetola A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul P. 
Évaluation :
5

Very Outstanding Associates,The Manger is a true mentor to the associates. Very attentive and provide information to various equipments/Prices.

WAKABOCHA W. 
Évaluation :
3

Customer service was terrible

Temier F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric C. 
Évaluation :
5

Very customer friendly staff!

Joe F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Teresa M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samuel S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

lucille F. 
Évaluation :
2

Online checkin did not work and clerk had the key anyways. Would not reccomend online process at all. Very disappointed

Tylor H. 
Évaluation :
1

The Agent was not attentive enough to listen to what I said. I asked for insurance and the option wasn't added.

Delvis A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Theodore S. 
Évaluation :
5

My only concern was a number of locations on the vehicle exterior that were damaged and not marked. I notified the lot attendant who promptly marked the damage. The gas level did not match the paperwork, but it was corrected on the app prior to leaving the lot.

Bhalinder S. 
Évaluation :
5

Everything was good but the price was a little high

Michael H. 
Évaluation :
1

I used uhaul 3 times the first time I used a pick up truck for 7 days paid 1000 dolam lars then I used it again a cargo van one day got charged for 2 days I understand we viruses going on charging me twice am done you got it crazy but the most high will give you what you give out

Samuel L. 
Évaluation :
5

Great location! Thanks for the quick pickup and dropoff, always a painless process. A+++

Shawn W. 
Évaluation :
5

The best location in the area! A++ for quick service and friendly staff.

James A. 
Évaluation :
5

Everything was great!

Dale C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elisandro G. 
Évaluation :
5

Amazing experience - UHAUL came through in a pinch when Penske completely let me down with a truck rental. I will never try another company again!!!

AVERY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sean L. 
Évaluation :
1

The front desk team was not the friendliest

Shira Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erick J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle M. 
Évaluation :
5

THE SALES ASSOCIATE WAS VERY PLEASANT AND FRIENDLY...VERY PERSONABLE!

EMMETT S. 
Évaluation :
5

Nothing that I can think of, my experience was excellent.

Harvey M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maxine H. 
Évaluation :
4

Friendly staff and accommodating for last minute rental

AMANDA F. 
Évaluation :
5

The staff was very friendly and efficient.

Greta S. 
Évaluation :
1

Will not be renting from them again

Traylene P. 
Évaluation :
5

Great service & friendly staff!!

Alfred H. 
Évaluation :
5

Vicki and Ashley (Glen Burnie store 7280 Baltimore annapolis Blvd)were a great. They help resolving my issues. Kudos ladles!!!

earl S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert B. 
Évaluation :
5

Another great location, but the pickup location still ranks #1 in my book.

Kevin W. 
Évaluation :
5

Excellent customer service!!!

Jaimie E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer W. 
Évaluation :
3

Everything went well until I returned the trailer. An older employee, who was servicing a UHaul van parked in the equipment return lane, asked me if I would back out, take the trailer to the side of the building, unhook it and leave it. I did so, backing the trailer into one of the marked trailer spaces. When I received the email receipt for the rental today, I see I was charged two days rental, when I had the equipment for less than two hours. I called the location, and a rep agreed to refund one days rental, which was done. The tax charged on two days rental was not adjusted and refunded, however.

DAVID H. 
Évaluation :
5

I've always gotten great service and clean equipment

Billy H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John K. 
Évaluation :
1

I would recommend it to a friend but only if they have the equipment cleaner. The 5x8 trailer I rented, the inside smelled like dead rotten fish. And now all my furniture smells like it. When I dropped it back off the guy smelled it and all he could say afterwards was-oh sorry about that. No discount or anything just a oh sorry about that.

Ryan N. 
Évaluation :
1

Lower your flicking rate most people come to you because of need and your prices are unreasonable bottom line.

Dave B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick F. 
Évaluation :
5

Maybe have some type.of seat belts or bands attached to the walls of the storage areas to be able to tightly secure items while in transport. This way a customer can rest assure the shifting is miminalized and they don't have to.rely on other items protecting other items during transport.

DAWN P. 
Évaluation :
5

Absolutely LOVE this location! Without a doubt my favorite to rent from! Alesha is always super helpful and knowledgeable and her staff are always kind and endearing!

tony B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREGORY G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jerry C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carlos R. 
Évaluation :
1

I was rescheduled 3 times without notice...I drove a total of 100 miles an 6 hours my own time, driving my on car around to go pick a schedule truck up that they kept messing up for 2 days with my 8 years old daughtet. The job took 33 miles n 1 hour n 30 mins..smfh. So recap to vet truck 2 days...3 round trips of over 100 miles on my own car that took a total of 6 hours to do a 1 hour an 30 mins job n drove a total of 33 miles in the u haul.. they should should paying me. Very unprofessional. No kept contact with the customer. Everyone kept saying idunno n I'm sorry it wasn't me. smfh..NEVER AGAIN U HAUL

Brandon M. 
Évaluation :
2

Though Miss Vicki did her best she was very overwhelmed training new people while dealing with end of the month volume. With more, better trained personnel and organization time would be saved.

Jovan S. 
Évaluation :
5

Equipment was brand new and customer service was fantastic... very courteous.

Paul T. 
Évaluation :
5

Keep up the good work!

Quinton J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cheryl L. 
Évaluation :
5

Todo excelente

Jose A. 
Évaluation :
5

All was well.

James S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly M. 
Évaluation :
5

Very smooth process beginning to end.

Arleaver P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory R. 
Évaluation :
5

Lady at the counter was super helpful and answered all my questions.

TYREE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul Z. 
Évaluation :
5

6 Sometimes unforeseen circumstance arise that require changes to original plan most often this does affect timei involved what was only supposed to take a couple hours and be done could turn into an unpleasant landslide of events that could take days to complete ... Mama said "Dont Count Your Chickens Before They Hatch" So trying to steer customers into 4 hour or 24 hour time slots ONLY ? VS just get more trucks # $1,29 per mile for Lil Sammy Mover you haul aint loozin but at $4 a Gallon who is ?

JOHN Z. 
Évaluation :
5

From start to finish this was the smoothest part of my move. The customer service at the location was top notch! When we got there the woman was using two computers to make things go faster (and there were only two people in the store). The kindness shown by EVERYONE at this location took away all of the stress of the day. Thank you so very much!!!!!!

Jennifer F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John W. 
Évaluation :
5

Good location

Sunday O. 
Évaluation :
5

I really cannot think of any need for improvement. They were very busy when I returned the rental trailer but the employees were all helping someone and I think everything went well and they went out of their way to get everything done as quickly as possible.

Sally C. 
Évaluation :
5

Fast, friendly, efficient service. This location is a pleasure to deal with.

DAVID H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lucio T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEREMY A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GARY P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LouiseGreggoryTh T. 
Évaluation :
5

You need to hirer more people like Tiffany Jones! She was super amazing. She was so helpful and knowledgeable, she answered every question I had and helped me get everything I needed to get the job done. She made the experience so quick and effortlessly. She deserve a raise , employee of the year, something. She is the only reason I use your location for all my uhaul rentals.

Jakob V. 
Évaluation :
5

Nothing because I had a good experience

Tanowa B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexander A. 
Évaluation :
4

Too many mice or rat traps

Linda D.  |  Expérience générale 
Évaluation :
5

Your staff is excellent, cordial and customer friendly. I highly recommend an increase in salary for Mr. Tavis , he goes beyond to meet customers satisfaction.

Nannie J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexander M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Khareem B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Santana C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shawnicey S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tina N.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

vladimir k.  |  Premières impressions 
Évaluation :
5

The lady that waited on me was very nice and helpful.

Earl F.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Eric J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonei B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMINAH B.  |  Expérience générale 
Évaluation :
3

Storage unit was very clean. I can't complain about the storage unit at all. The guy who works works outside is very rude and grumpy all the time. But the inside staff for the most part is okay.

Kyle B.  |  Expérience générale 
Évaluation :
5

No wait at all. Staff members were smiling and making check in easy.

Paul S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ALAN S.  |  Premières impressions 
Évaluation :
3

I had a difficult time with the directions given, even with a map (which only includes the one or two buildings building) I also had tons of issues with the alarm system (after hours) I'd "clock" in one one & use my code on the others for the door opening & the alarm but the alarm would go off all the time as we were unpacking. Sometimes it would go off not even involving a door or the unit, merely walking for another trip. I can honestly say the alarm went off over 10 times & it was extremely annoying having to go back out to key in my code, which at times didn't even stop the alarm. The customer service was phenomenal though, the actual services was a nuisance.

Miranda B.  |  Premières impressions 
Évaluation :
1

Not only once but twice after re locating units mice destroyed my belongings! The first time I was told it would be resolved in a timely fashion… it took months and they only covered movers to move my remaining un damaged items. The second after taking a huge loss the first time destroyed my tv all clothes furniture with mice bites and so much more. When asking to speak with someone again was told to make a phone call which I did not!!! Instead I had to wait 45 mins to talk to someone and was brushed off! 5 dead mice were in my unit! STAY AWAY STAY AWAY FROM THIS FACILITY IF YOU HAVE BELONGINGS YOU CHERISH! If I could rate a zero I would! Jay the owner is the worst manager I have ever dealt with and this just was a huge mistake!

Kendra K.  |  Expérience générale 
Évaluation :
5

Service was quick and friendly. Access to the storage was easy with convenient hours. A free month was paid for by my rental, so that was a plus!

Matthew L.  |  Premières impressions 
Évaluation :
2

The employees were great! They were very and friendly and helpful when things were going wrong. The things that went wrong, were crazzzyyy tho. 1. Auto pay system wouldn't autopay leaving my account unpaid. Kind of a big issue. 2. They decided to redo concrete and close the access door without any warning, notice or even telling the employees when it would be done. After I hired a babysitter so my husband and I could go sort through everything in our unit we couldn't access it. The main number we called only went to a national line. People at the location wouldn't answer the phone. I couldn't go in while theRe were open office hours. The manager wouldn't call me back. No one knew when we could get back in. We had to just keep driving by to see if it was open. I don't even feel like listing the rest of the issues. We took our stuff out and moved it to a different unit to avoid these issues.

Elizabeth M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul W.  |  Expérience générale 
Évaluation :
5

Tiffany was Very good and helpful

DELVIN E.  |  Premières impressions 
Évaluation :
1

Only had storage for 29 days and they sent a bill saying I owe them when I called local office goes to customer service number I advised that I moved out they said they will let the local office know and they did not some one need to fix cause I didn't leave nothing there

Ieshia W.  |  Expérience générale 
Évaluation :
5

Tiff was very helpful and nice and respectful to me

DELVIN E.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey M.  |  Expérience générale 
Évaluation :
5

I had no problems what so ever. I would do again but moving out of state

SCOTT S.  |  Expérience générale 
Évaluation :
5

Everyone was friendly, helpful, and professional.

Dwayne R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Valli s.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Vanessa C.  |  Expérience générale 
Évaluation :
5

I love the staff, their professionalism is always appreciated and good.

Twanda M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maggie W.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles w.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kathy d.  |  Expérience générale 
Évaluation :
2

They were mice 🐁 dropping etc and mice 🐁 they got into my stuff that why l was afraid to go back into the unit my unit were 2224 not mice 🐁 free at all l don’t think l need pay all late fees etc and be refunded all of money 💴 that l ever spent l took some pics of my stuff that were left to afraid to go back to collect the rest of my stuff so l was charged late fees and penalties and keep getting charges for a storage space ineffective with mice 🐁 dropping etc and mice 🐁 in my stuff etc was no happy at all not good with the mice 🐁 etc .

Sharon N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thierry E.  |  Premières impressions 
Évaluation :
5

I apologize if the name is wrong but Alicia (the manager) was absolutely amazing!!! I needed to return my trailer as well but had accidentally selected the wrong location. She was able to help me through the entire process making everything so simple! She was great!

Ashley S.  |  Online Move In 
Évaluation :
5

Alesha was great very helpful !! She’s a blessing thank you !!!! Great employee !

CHARLES O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tonya W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

IMOGENE H.  |  Expérience générale 
Évaluation :
5

It was great having a nice, clean and secure location to store items in for a temporary period of time. The location of my unit was easily accessible, and the perfect space for the items for which I needed to be stored.

Melissa M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SONIA P.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ivan Potin M.  |  Expérience générale 
Évaluation :
2

I moved out of my storage on Nov 1 , I called and closed my account . I moved out of state and they still charged me for rent and late fees. No one checks those units or they would have double checked and that would have verified my move out. When your moving 500 miles away you don't think to take names so I can't remember who it was that I spoke to that did not close out my account. My wife and I spent about $7k with uhaul moving and they want to be greedy and get one more month and late fees . I will take this up with my bank and credit card company. Next time I will go with Penske .

Wallace H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Abraham V.  |  Expérience générale 
Évaluation :
3

I had my belongings in the uhaul in Glen burnie md. The one gentleman that help me was great. I had my things there for a year and some months. When I went one day there was mouse traps everywhere. I was very upset that I was not noticed about the problem , but then thought it would be best that I removers my things a.s.a.p ( that day). The people that were working there did not really think nothing of it. So now I have to spend money to put my things somewheres else and I have to get all my furniture cleaned. For the time I was there I felt confident that my things were safe but it did nothing but cost me more money . I would not recommend uhaul to anyone. I feel that this situation could have been handled with more concern for the customer

Monique P.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

IMOGENE H.  |  Premières impressions 
Évaluation :
1

While my rental agreement is still active they moved someone else into my unit, which is involuntary co-leasing and is illegal since 1922, I hope this gets resolved soon. My stuff is currently locked into my uhaul!

Christopher M.  |  Online Move In 
Évaluation :
3

The staff was great. The facility is nice. I am only giving a 3 star rating because the unit size that I reserved (and got a confirmation for) online was not available when I arrived, ready to move in. I had to take a bigger, more expensive unit instead.

Jason S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sherry a.  |  Expérience générale 
Évaluation :
5

Very helpful and detailed in their service.

SHARONLYNETTE M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeanette H.  |  Premières impressions 
Évaluation :
2

Storage reservation not documented on the phone call. I was told that she would reserve the 5x10 but I could check on moving day if bigger unit was available.Nothing on reservation information mailed after the call confirmed the storage reservation. Day of pick up was provided a storage space and requested 24 hr access. Arrived at 9:45 pm and could not enter the unit. Called 24 hr surveillance number and no answer at the intercom. Called number posted that went to voicemail and then to sieve. Called National Uhaul customer service who suggested we text the number. I have screen shots of the text. Went in after 7 to report in person but But no response until 10:15am the next day asking about the truck return from the general manager.Recounted the lost hours of moving time because we could not unload the vehicle. She explained that there was an additional step for 24 hr access that had not been explained. She said she would extend the contract after speaking to other customers with reservations. No return call was given and I am now unable to get anyone to answer the line at 4:38 pm. ( location closes at 6). Moving is stressful enough without depending on transportation and storage from a center that not paying attention to the details.

Gina J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SUDIE B.  |  Expérience générale 
Évaluation :
1

The units are infested with mice and rats. The tenants aren't aware of the current problem unless they notify the manager about their unit having mice droplets and urine on their belongings. A proper notice should have went out to inform the tenants of the ongoing situation and maybe they could have been able to get ahead of the current situation.

Kenyona S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nekeidra C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emily b.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SUDIE B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ernie A.  |  Expérience générale 
Évaluation :
5

Good costumer service and friendly staff.

Carson D.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Deanne P.  |  Premières impressions 
Évaluation :
5

Rented the storage unit for 5 years. Never had an issue.

Phyllis H.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Dennis R.  |  Premières impressions 
Évaluation :
4

Wish I received a credit for the days I did not use for the Month of September since I moved out of my unit Sept 18th. There was mice droppings in my unit when I move in August. Many nice traps in the hallways. First time I experienced mice intrusion at a storage unit, I have used other facilities in Glen Burnie, Md.

Patricia T.  |  Expérience générale 
Évaluation :
5

Excellent storage facility. Very clean. Grateful for enclosed space to load and unload. Only complaint was that we signed up for automatic credit card payment when we first rented the unit and it was not deducted. So we incurred a late fee and had to sign-up again. I would double check that during the move in process.

Kim S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Davis G.  |  Premières impressions 
Évaluation :
5

We had a great experience renting a storage unit at Uhaul Moving & Storage of Glen Burnie. It made our move to the Baltimore area much easier. The staff on location was friendly, helpful, and efficient - the place runs like clockwork. 10/10 would recommend.

Geoffrey G.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Greg T.  |  Expérience générale 
Évaluation :
5

Staff was very helpful !

terri b.  |  Premières impressions 
Évaluation :
5

Very time consuming and difficult to register on line. It took and hour and half for a person who is not electronic savvy to do this without help on the phone, and the 40 min wait time for help from a representative was ridiculous

Harry H.  |  Premières impressions 
Évaluation :
3

There was mouse droppings in our unit when we were moving in. We called customer service and there was nothing they could do since the office was closed. We also called the manager using the after hours phone number that was posted and no response. We will be reaching out again during the office hours to resolve. We did not move in the unit due to the mouse droppings and would like a different unit knowing this one was infested with rodents.

Christina L.  |  Premières impressions 
Évaluation :
5

Employees are awesome! Helpful and courteous.

Ernie A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glenn E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATHERINE S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

joyce c.  |  Expérience générale 
Évaluation :
3

I did not get the size storage unit I was looking for. I had to go somewhere else

Marcus C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jameson H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia A.  |  Expérience générale 
Évaluation :
5

Great storage facility, very clean, well maintained, and secured. Everything you need is located in one spot. Great service and staff.

David M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emily S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas R.  |  Expérience générale 
Évaluation :
3

Not being able to access my storage at the night hours was a huge issue. Would much rather 24/ht access.

Sam C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sean B.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shaqueen P.  |  Online Move In 
Évaluation :
3

Was very disappointing when I was moving my furniture out and it was a mouse turds everywhere here to make sure that I wasn’t taking any mice with me very very disappointing

MARQUITA H.  |  Expérience générale 
Évaluation :
5

Wonderful experience and very helpful and informative. Thankful for the staff.

Teresa S.  |  Premières impressions 
Évaluation :
5

the fact that you had such a great staff during a time when it is so hard to find good help says a lot. Every interaction with the staff was a good one and if they didn't have the answer they would point me to the person that did have the answer. thank you for a great experience on something as small as this.

William C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Amanda W.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Patricia T.  |  Premières impressions 
Évaluation :
5

Thank you very much for a excellent experience with your company. We are still in the pandemic, but your staff still perform great. I got to meet Tyra….what a great customer service representative she is. I appreciate the service. KUDOS to Uhaul. Thank you keep up the good works.

janet c.  |  Premières impressions 
Évaluation :
5

I Really Appreciate The Kind Friendly & Professional Interactions With The Staff!! This Was A Pleasant Experience,! Moving Can Be Hectic & A Bit Stressful!, So, It's Nice To Have A Company That Respects You & Your Business. Thank You All, I'll Definitely Utilize Your Business In The Future 

SELENA T.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Victor R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERICIA M.  |  Expérience générale 
Évaluation :
5

Perfect

Jermaine H.  |  Premières impressions 
Évaluation :
5

Very understanding management of my bad experience @ 2110 West St. Annapolis UHaul location....nightmares down there...only bad UHaul experience in 30 years

James S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christina L.  |  Premières impressions 
Évaluation :
5

This uhaul facility is wonderful and I will reckconmend this site to others. Merci.

KIM Y.  |  Premières impressions 
Évaluation :
5

Everything is perfect, especially the personnel

Jermaine H.  |  Expérience générale 
Évaluation :
5

Easiest move i ever had

Jeff I.  |  Premières impressions 
Évaluation :
3

Have a free dumpster available for those renting the units rather than having to take garbage with them.

Amanda N.  |  Expérience générale 
Évaluation :
4

rats in unit - destroyed items - other lockers around ours smelled horrible

Robert D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robin S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tyrone l.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark Y.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lawrence D.  |  Premières impressions 
Évaluation :
5

Staff friendly, helpfully.

PHILLIP H.  |  Expérience générale 
Évaluation :
4

Everything was good with the storage unit and the staff was really pleasant.

Gladys B.  |  Expérience générale 
Évaluation :
1

We have used this facility 2x but the last time we found mouse drooping and some parts of mattress inards and we didnt have any mattresses in the unit. Sad to say but their rodent problem is extremely out of hand even with the black boxes aĺl around the facility it dosen't seem to be helping. Again we never had to deal with mice or RATS...smh...

Shawn P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Harold B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kashmir M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victor R.  |  Premières impressions 
Évaluation :
5

My experience renting a unit at the Glen Burnie UHaul facility was outstanding! The staff was courteous, kind, helpful, friendly, and responsive. The facility itself is clean, secure, and well-maintained. I could not have been more satisfied with my experience and would highly recommend this facility to anyone needing storage space!!

Elizabeth K.  |  Premières impressions 
Évaluation :
5

The group of people working there are excellent, friendly, helpful and very knowledgeable .

george h.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KATRINA G.  |  Expérience générale 
Évaluation :
1

There was a mouse infestation at this facility. My unit had mice feces and urine on my furniture.

sharon s.  |  Expérience générale 
Évaluation :
4

Only complaint I have is the mouse droppings in my unit.

Amanda W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan V.  |  Premières impressions 
Évaluation :
5

Outstanding service!

Edward L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brittany H.  |  Premières impressions