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Presley SCustomer Reviews for U-Haul Moving & Storage of Glen Burnie
Testimonials From Recent Customers
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Excellent service, Thank you..
Jon NVery good service
matthew sWe did have trouble trying to return the vehicle after hours at a Pasadena MD location. The system would not accept our location and we ended up having to have the vehicle an extra day at our expense. I am not happy about that waste of money.
Jillian SGreat service!
Luis FGreat experience overall with very quick service. Second time I get a hitch installed at this place and would highly recommend it to others!
FAUSTINO RDrop off was ok. Trucks should be maintained always!!!!
Steven WStaff were efficient and truck worked well.
Valerie SI had no discrepancies during my stay at Uhaul. All went well with all points of contact & the facility itself. Thank you for your service.
DEBORAH R | Expérience généraleWe ran into a few obstacles from The Host facility but when we got to the facility to drop off the vehicle after a little bit of research. They understood our situation and accommodated us accordingly
Brian Mvet your moving staff
alec cKeep the staff you have now.
Crevante HMy original reservation was moved the day before picking up from one location to another and while I was on the phone with the rep, I asked whether a pickup (rather an a 10' van) was available since I only had one thing to move. It was - but when I arrived to pick up the truck the next day, they asked for verification of my insurance coverage (which I didn't bring with me) - but it put me back into the larger van - which I could have picked up closer to home. Rep who waited on me at the desk could also use a refresher course on how to provide good customer service.
LISA GEverything was Great thanks for good service.
Keith SThe customer service rep who set up the trailer was on top of his game in quickly helping me and the other customers in the store that day. No delays, no problems.
Howard WGreat customer service!
Duronte WHad a hard time putting ramps back in after loading the car. Should be inspected and lubricated if need be.
FLOR RThe truck was not as clean as hoped for. Specifically, the cab was clear of trash, but overall very dirty. Also, the inside of the windshield and windshield wipers need a thorough clean. When it started raining on our drive, it became very difficult to see through the windshield since it was covered in handprints and the wipers were not clearing the water properly.
Emma MThey help me with getting extended cuz I have a system lost a holder thank you so much
Sean HIt was all very good.
Jeff SSince everything was done so fast and professionally I don't have any suggestions for improvement.
Donna CHad a hitch installed on my 2023 Hyundai Pallisade. Solomon did the work....superb service. Thanks, Jim
Jim KYoung man was extremely helpful with disconnecting the car from the trailer and truck. I didn't have to do anything but back my car down the ramps. Wonderful service!
Paula MTruck was tucked away behind other larger trucks which made it hard to find. Truck would not stay running so I had to wait for a clean-up on another. I spent over an hour at this location waiting for a running truck.
Aaron MJasmine was friendly, professional and fast.
Sharoon CThe engine light was on. The transmission was awful and acceleration was clunky and shook the vehicle. The vehicles brakes barely worked. And they didn't discount me at the register for all of the difficulties.
Samuel SPeyton provided excellent customer service. She has a professional demeanor and pays attention to details. I've rented from different locations for decades, moving our three kids through schools, apartments and homes. I prefer to rent from the larger U-Haul outlets with supplies and setup. The smaller locations haven't worked as well for me as they seem to supplement their income with this. I drive be farther to the larger ones. They're focused.
Mark FNeeded aquick and easy option for moving my daughter at last minute. This was perfect!
Jeff AShould tell. Customers 2 1/2 hrs for install not 2 hours, the man that did it was superb
Cheryl JPossibly sweep out the trailer before issuing. Found nails, screws and such in the trailer that could have punctured my tires if not caught before loading/unloading.
Matthew MI love this location all the staff are great. And I love Ms. Alice, I think that's her name. I believe she's the manager, but she is awesome. She's very understanding and she makes sure that there's no Stone unturned. In order for customer satisfaction.
Charles HI love when it goes smoothly
Dawn KWe will likely be repeating the Ferndale-Exmore route in the near future.
Robert DI have to applaud the exemplary customer service that I experienced with Barbie and Payton. Ladies, I thank you for turning a stressful day into a positive productive one. Thank you for not hesitating to go above and beyond for a customer, and with a smile at that. You both were amazing. The facility was clean, vehicles were clean, service was fast and friendly. Kudos to you both for representing U-Haul in such a positive and welcoming manner. If I ever need a U-Haul again, I will definitely come right back to this location! Barbie and Payton, much love to you both and I wish you much success in your careers. Your patience and kindness will take you far.
Briana JAmazing staff! They were friendly and pro-active. They always checked in with me to see how things were going. Super clean facility and well taken care of. Well lit and in great shape. A+
ANDY L | Expérience généraleThey communicated very well and were very friendly. Install looks great and technician walked me through where everything was located!
Michala WToday I left happy because a boy named Justin helped me, by the way very friendly and fast. In less than 10 minutes he was ready with the keys in his hand. The next time I come back I also hope that the young man will attend to me. Thanks Justin.
Lucio TReservation for car dolly was well done. Thank you
kenge jI would absolutely recommend this location of my pick up to a friend they are very professional, courteous, and very helpful. I was alittle worried about having to hook up the trailer myself because I never did it but your staff took care of everything never had to touch anything.Definitely going back to this location.
Robert GI rented a 9-foot van and drove it 85 miles round trip. The gas gauge was defective and indicated a full tank when I picked it up. It was not full. Upon return from the 85-mile round trip it cost me $31 to top off the tank. There was no way it took me 9 gallons to go 85 miles on I-95 round trip, so I asked the girl at the counter for a $15 credit for delivering me a truck that was supposed to have a full tank but didn't. Her attitude absolutely sucked, she blew me off, very well-rehearsed. She told me that next time I rent from U-Haul Glen Burnie I should be more careful. I laughed in her face at the prospect of ever renting at the Glen Burnie U-Haul ever again.
peter kThe only reason I did not keep the storage unit is because I lost my job. The staff is top notch and very helpful.
KEITH B | Expérience généraleGreat service thank you
Isael BGreat staff.
Ramiro EThe person who checked me out was busy answering the phone and buzzing people into the storage area. I pointed out that the information he had on the contract was different than what was on my reservation. He also could not locate the drop off location I had pulled up on the U Haul website. The difference between my reservation and the contract led to me being overcharged, which still has not been worked out.
Charles SEstá de masiado bueno el servicio
virgilio sHidden fees and overcharged. Would never use them again
Carrabbas BStaff was quite friendly and made the whole process smooth and easy.
John AGood service
bayron gKeep up the great work.
Reginald MNothing, great customer service and friendly employees.
Earnest CThe trailer had a fair amount of dirt on it likely from a prior renter. No matter to the overall use for me. As for maintained, it was perfect in that regard. Thanks for having a trailer for me to borrow!
Jonathan WTake more consideration for customer needs & expectations. Service rep made me "go and find" the truck that was in between 6 other trucks. As for the whole experience that day, was forced to add an additional 45miles round trip to my bill. Customer service left alot to be desired
Steven JThe driver side strap came loose total of about 14 times during the trip and had to make multiple stops to restrap it back on I called my own roadside and they told me looks like one of the hinge on the equipment I rented from U-Haul is defective this caused a lot of stress during our trip along with a huge waste of time due to how many stops we had to make.
John GAlways treated wellbeing the staff. Trailers tow perfect
William SVery easy, very professional. Good equipment
Marc NGreat staff! Easy pickup and drop off process. Thanks! A++
James APoor experience overall. Extremely expensive and slow to receive our goods. Will not be using the service again.
Alicia TMerci
Terrance S | Expérience généraleEveryone was professional. The truck was in good condition.
Terri LIt was and always a pleasure doing business with you all.
william v | Premières impressionsVery good attitude and made me fell at home.
EDWIN D | Premières impressionsThe setting up process takes way too long since you your employees do not even know what they're doing. They also like to make promises they cannot keep neither have the time to show me what exactly to do. I only went here cause it was cheap and I really needed to move my stuff out but I shouldve went to some other storage place since the manager never returns my calls.
Phillip P | Expérience généraleI wish I didn’t have to pay extra for 24/7 access to my belongings.
shawn p | Expérience généraleThe stafff are very friendly and helpfull
Julie S | Expérience généraleI had a few difficulties in finalizing the storage space due to other circumstances but the staff was still cooperative, polite & pleasant on both transactions. I appreciate that. The storage area is very clean & has good security features. I'm grateful & like it.
DEBORAH R | Premières impressionsThe office staff made this experience so much less stressful. Merci encore.
LOGAN W | Expérience généraleMost helpful staff I have ever encountered in the process of moving. A+
LOGAN W | Premières impressionsWe check in at 7am on 11/15. The lovely woman who checked us in was quick, courteous and professional. She did a great job and supported a worry-free move-in experience.
SHERRI V | Premières impressionsNever had a bad experience and everything went well having my things secured.
Jennifer P | Expérience généraleThe lady at the facility was very helpful with the 1st time set up and instructions on how to use the unit!
JULIA W | Premières impressionsRonald Garrett was really helpful, handsome, and humble
Ronald G | Expérience généraleMr. D was extremely helpful, patient and professional at the 7280 Baltimore-Annapolis, Glen Burnie, MD location.
DR B | Premières impressionsPayton and Alicia were extremely helpful in handling what I needed.
DHEMARIA S | Premières impressionsThere should be closer monitoring of the customer assistance stations. On my move out day, 7/26/23, attempted to contact office using the station, and the call was never answered. if there was a real security risk it would've gone unassisted.
John C | Expérience généralePerfect service, no notes. Will use again should the need arise.
Adam F | Expérience généraleThe most recent staff members are not customer friendly. They are also very slow with everything. Because the location is busy they have provided short cuts to processes. The number one issue with this location is the set-up outside for vehicles to new returned. The location of the returns has on several occasion blocked the entrance into the area where the storage facilities are located. They have recently put up a sign to not block the area, but it has not helped.
Tonya B | Expérience généraleLe meilleur
Larry S | Premières impressionsSome problems with the keypad access and alarms.
Joseph D | Premières impressionsThe only issue I had was the rodent problem.
Bernard C | Expérience généraleExecellent Customer Service, Clean/Well Lit/Available Vehicles to Utilise. Miss Alesha McElroy/ team members are very attentive to customer requests. We appreciate you all.
WAKABOCHA W | Expérience généraleI would recommend this place to family and friends. This place was very clean.
thelma R | Expérience généraleThis location is amazing. I've had different experiences at many other Uhaul locations but by far Glen Burnie remains one location that I would recommend to anyone.
Alexander M | Premières impressionsThey are so professional and wonderful I love the two ladys at this location
Tanya S | Premières impressionsEvery one was very helpful. When I couldn't find my unit I got an escort. Haha..mike was very professional and went above and beyond..Thanks!!
LEAH J | Premières impressionsVikki was incredibly helpful and provided an excellent service.
MARLUY T | Premières impressionsAlways professional! Miss Blue (that's what I call her) is the best!!
Marquita R | Premières impressionsI love you hon because you’re very professional, helpful convenient all you can think of I would definitely recommend them to some of my friends
TAMARA R | Expérience généraleEXCELLENT STAFF AND MANAGEMENT
VANESSA S | Premières impressionsBarbie at 7280 Balto Annapolis Blvd in Glen Burnie was AMAZING. VERY knowledgeable and was able to get me out quickly after waiting about 30 mins with guy that CLEARLY needed to be trained even tho I was told he had been there awhile.
Celeste B | Premières impressionsI was in an accident with my grandson my husband overdosed in December my mom is transitioning as we speak I had to do it all alone a few times employees came and helped and even told me when I went back to clear everything they had it I appreciate Uhaul so much Thank You you will never understand how much you helped me God Bless that whole team you are awesome
NEKEIDRA C | Expérience généraleA well maintained facility and I will use it again in the future.
WESLEY D | Expérience généraleThe amount of rodent feces covering my belongings was so disgusting. I ended up having an asthma attack during move out because of it. All I can think about is how many rodents were constantly crawling on all of my belongings. There has to be a huge infestation in the facility. The doors are almost too secure, to the point that it is stressful to get the code approved on keypad one and get to keypad two without being to early or late to start over.
Bethany K | Expérience généraleIt started out good they even waited a long time before scheduling a 1st auction,but it didn’t end well,when I called to postpone I got pushback,I was even supposed to retrieve my personal belongings they even called me at 7:30 am on the day of to retrieve it but when I called back to finalize everything,my unit was gone,imagine my devastation and I had just spoke with them 4 hours prior,I do hope I am able to recover some things as some things are irreplaceable,and that’s all I really have to say,you have to keep your Word in these days
Rikita P | Expérience généraleExcellent
Matthew P | Expérience généraleVery clean and well maintained. Very pleased with the security system. I would recommend this U-Haul Storage Facility above any other one.
LETA L | Premières impressionsCeiling leak stained my bed frame
William L | Expérience généraleThe only thing I would change, is to have a way to reach front desk of location directly without constantly being redirected to the U-Haul operators.
steve d | Expérience généraleJust a note: We rented the truck with slightly less than 3/4 fuel, but fueled before returning and put slightly more than 3/4 fuel in the truck. In the receipt it indicated 5/8 fuel level which was not correct. We don't believe we were charged, but noticed this on our receipt.
MARK S | Expérience généraleThe staff is always friendly and willing to help. They help make hard decisions easy.
WALTER G | Premières impressionsVery helpful and friendly staff.
Ann N | Expérience généraleI am in bankruptcy, made 2 employees aware of that , neither one noted that on my account in December and sold over 10 thousand dollars worth of equipment for 2 months worth of rent , I have been renting from you since Feb 2019 , amd now I am at a complete loss and your management doesn't seem to care at all , not sure where to go from here , but want to get back on track in January but that doesn't seem to be the case as of now ! Employee not noting account property Selling 10k worth of equipment amd property for $ 420 , to say yes I am a little upset
Brent H | Expérience généralePayton was amazing, informative and helped me understand what I did and didn’t need.
Danielle S | Premières impressionsDownstairs not so clean mice! Strong gas odor
Lynita D | Premières impressionsThe only downside we had to the storage unit was the constant rate hikes. Other than that it was a good experience
Sean L | Expérience généraleJust needs a trash can in the loading and unloading area.
John W | Expérience généraleThere was a hole in my furniture for mice and mouse droppings all over.
Minette B | Expérience généraleI really like the location and the maintenance. The reason I am giving 4 stars is because of the annoying and horrendous alarm noise for multiple times, while I was inside the storage building and I followed the right Check-In and Check-Out process.
Nikhil A | Expérience généraleEveryone was kind and helpful , even if the store was very busy.
kimberly r | Premières impressionsNo problems at all and very affordable.
Elia S | Expérience généraleMice got in the unit and made a mess on my furniture and other things that I had throw out.
Allen E | Expérience généraleU haul facility staff handel my account so wrong keep charging me even I asked to staff for cancel my account
KASHIF F | Expérience généraleThe entire staff was polite and helpful. The lady that opened and waited on me was very knowledgeable and helpful.
Alfonso T | Premières impressionsWhen I closed out my storage unit the employee didn't seem sure about how to do it. He asked a co worker who told him and even after that when I was finished emptying my unit and whe t back to office he still didn't seem to know. Then during emptying of my unit there was another couple there who had a unit right by the entrance down the aisle I would have to go up and down. They had there stuff all in the aisle making it harder to move. There should be a sign or something done about that.
REGINA R | Expérience généraleThis was the best moving experience. The manager and staff went the extra mile to provide amazing service!!
Robin L | Expérience généraleI wish they had a rating lower than horrible. This Facility should be closed down indefinitely due to the mice infestation. I have paid over $15 000 to this place to keep my property safe but instead what I got was infestation of all my things. When I brought this problem to the manager all she said to me was "I told people not to put food in there and apparently someone was storing food in this facility at some time. I have waited over 2 1/2 years to get my things but to get them like that is Horrendous. This happened 3 weeks ago and I still have my things on the back of this UHaul truck trying to deal with the insurance company who has been very uncooperative and unresponsive. DO NOT USE THIS FACILITY AT ALL or I promise you that you will be sorry. Horrible condition! Mice poop and dead mice Caucasus. This dispute still has not been resolved. Also, this problem was not just with my storage unit, it was also in my 3 uboxes as well. This place should be closed down immediately and permanently.
Valerie S | Expérience généraleBoth Vikki & Jazz went above and beyond to make sure that my Moving experience went smoothly and affordable I will recommend this U-Haul location to everyone in my military community.
ANTHONY K | Premières impressionsI've had many, very pleasant, conversations with the various staff members throughout the past several years that I've been a customer. Well done!
Mark D | Expérience généraleVery helpful!
MARK S | Premières impressionsOur agent Vikki King was great. We were in a jam and she went above and beyond to assist us. It was way better than expected and greatly appreciated. I cannot say enough wonderful things about her. She really made our experience!
william M | Premières impressionsLet me start off by saying I was at this location for about 3 years, and im not one to take the time to leave a review...but this is necessary. The last year and a half at this location, has completely gone downhill. 1) There are mice and mouse poop all over the facility. The traps they put out don't do a thing and many of my neighbors were having issues with mice as well so I knew it wasn't just a random unit but an actual issue on the entire facility. The building needs to be exterminated and clearly they know there's an issue with the amount of traps that are set out. 2) I paid extra for 24-Hour access, and my card never worked. I was issued a new card probably close to 5 or 6 times in the last 3 years. The alarm on my unit never turned off when I would check in and anytime after the office closed when I went to my unit, the door alarm would go off the entire duration that the door was open while I was inside. It is loud and obnoxious and unnecessary if I'm swiping in to turn it off. 3) The location of the U-Haul truck drop off was the most inconvenient. My unit was an inside unit and the only way to get to it is driving around the right side of the building. You cannot drive fully around the building or on the left. The only way to get to any of the back units for the inside units from the loading dock is around the right side of the building. The truck drop off is also on the right side of the building. So anytime someone would drop a truck off, it is in the driveway to get around the building. If there aren't many trucks this is not an issue, however almost every single time I had to go to my unit, there were trucks in the way and you have to drive in the grass to get around them. There were many times that someone was still actively dropping off their truck and I had to as far to the left as they could so that people can get around them to go to their unit. Two weekends ago was my Breaking Point when I had to ask someone to move so I could get back to my unit, and 15 minutes later when I was ready to leave, another individual dropped off a car within that time frame and I got pinned in the back of the parking lot. When this happens you have to call the building manager to drive to the facility and move the trucks out of the way. That can sometimes take hours. The amount of inconvenience that this specific problem causes is one of the main reasons why I left. 4) The roll up doors around back we're always stuck open whenever I would show up, and there were many time that solicitors would be wondering around thr parking lot, asking people if they could badge them in. No one could ever tell if they were customers and had units and just forgot their swipe card, or if they were just trying to snoop around proples unlocked units. Either way it's a super sketchy feeling and as a cop myself, it made you feel very uncomfortable as if the facility itself was very unsecure. 5) 99 % of the staff was airways incredibly rude, short with you when you had questions, and the attitude level that almost all of the staff had was unreal, like none of them ever wanted to be there. I don't know if the employees are being mistreated by upper management, or if they just need a moral building activity for whatever the issue is, but trying to communicate with any of them about anything was absolutely miserable. THE ONLY EMPLOYEE. and I literally mean the ONLY employee that I had a good experience with in all three years, was Alexander, and I unfortunately didn't meet him until the day I was moving out. When one of the miserable employees told me no to getting a rental truck, and didn't seem to want to work with me at all, Alexander helped me get one the same day only a couple hours later. He also helped me close out my storage unit when that same miserable employee was making it seem impossible and irritating. I really hope the upper management looks into hiring more employees like Alexander, who are as friendly, commutative, and hard working as he is, so that he doesn't become overwhelmed with the level of ignorance that is working beside him. I will personally never recommend this location to anyone I know. If leadership doesn't care about the employees, that'll trickle down to the employees not caring about the customers. Unfortunately, coustmer satisfaction is not a necessity here.
lindsey a | Expérience généraleThe process was easy. The lady was super helpful, knowledgeable and friendly. The location is amazing and I love the late hours to access my stuff.
Elia S | Premières impressionsDon't like that you have to pay an extra $10 to access the storage unit at night. But that's nothing against the facility.
Christina O | Premières impressionsShould offer discounts for long term rentals, senior citizens, AAA members and the like. Not enough available carts, handtrucks,or other aids, for this large size facility.
LARRY R | Premières impressionsThe staff was extremely helpful at all times. Facility kept very clean.
mary c | Expérience généraleAmazing experience. Manager, Alesha and her Staff were kind and very efficient and helpful. Well Deserved Top rating 5+ stars.
Themos p | Premières impressionsGreat staff. Very clean
Tonya W | Expérience généraleToo many mice or rat traps
Linda D | Expérience généraleYour staff is excellent, cordial and customer friendly. I highly recommend an increase in salary for Mr. Tavis , he goes beyond to meet customers satisfaction.
Nannie J | Premières impressionsThe lady that waited on me was very nice and helpful.
Earl F | Premières impressionsStorage unit was very clean. I can't complain about the storage unit at all. The guy who works works outside is very rude and grumpy all the time. But the inside staff for the most part is okay.
Kyle B | Expérience généraleNo wait at all. Staff members were smiling and making check in easy.
Paul S | Premières impressionsI had a difficult time with the directions given, even with a map (which only includes the one or two buildings building) I also had tons of issues with the alarm system (after hours) I'd "clock" in one one & use my code on the others for the door opening & the alarm but the alarm would go off all the time as we were unpacking. Sometimes it would go off not even involving a door or the unit, merely walking for another trip. I can honestly say the alarm went off over 10 times & it was extremely annoying having to go back out to key in my code, which at times didn't even stop the alarm. The customer service was phenomenal though, the actual services was a nuisance.
Miranda B | Premières impressionsNot only once but twice after re locating units mice destroyed my belongings! The first time I was told it would be resolved in a timely fashion… it took months and they only covered movers to move my remaining un damaged items. The second after taking a huge loss the first time destroyed my tv all clothes furniture with mice bites and so much more. When asking to speak with someone again was told to make a phone call which I did not!!! Instead I had to wait 45 mins to talk to someone and was brushed off! 5 dead mice were in my unit! STAY AWAY STAY AWAY FROM THIS FACILITY IF YOU HAVE BELONGINGS YOU CHERISH! If I could rate a zero I would! Jay the owner is the worst manager I have ever dealt with and this just was a huge mistake!
Kendra K | Expérience généraleService was quick and friendly. Access to the storage was easy with convenient hours. A free month was paid for by my rental, so that was a plus!
Matthew L | Premières impressionsThe employees were great! They were very and friendly and helpful when things were going wrong. The things that went wrong, were crazzzyyy tho. 1. Auto pay system wouldn't autopay leaving my account unpaid. Kind of a big issue. 2. They decided to redo concrete and close the access door without any warning, notice or even telling the employees when it would be done. After I hired a babysitter so my husband and I could go sort through everything in our unit we couldn't access it. The main number we called only went to a national line. People at the location wouldn't answer the phone. I couldn't go in while theRe were open office hours. The manager wouldn't call me back. No one knew when we could get back in. We had to just keep driving by to see if it was open. I don't even feel like listing the rest of the issues. We took our stuff out and moved it to a different unit to avoid these issues.
Elizabeth M | Expérience généraleTiffany was Very good and helpful
DELVIN E | Premières impressionsOnly had storage for 29 days and they sent a bill saying I owe them when I called local office goes to customer service number I advised that I moved out they said they will let the local office know and they did not some one need to fix cause I didn't leave nothing there
Ieshia W | Expérience généraleTiff was very helpful and nice and respectful to me
DELVIN E | Premières impressionsI had no problems what so ever. I would do again but moving out of state
SCOTT S | Expérience généraleEveryone was friendly, helpful, and professional.
Dwayne R | Premières impressionsI love the staff, their professionalism is always appreciated and good.
Twanda M | Premières impressionsThey were mice 🐁 dropping etc and mice 🐁 they got into my stuff that why l was afraid to go back into the unit my unit were 2224 not mice 🐁 free at all l don’t think l need pay all late fees etc and be refunded all of money 💴 that l ever spent l took some pics of my stuff that were left to afraid to go back to collect the rest of my stuff so l was charged late fees and penalties and keep getting charges for a storage space ineffective with mice 🐁 dropping etc and mice 🐁 in my stuff etc was no happy at all not good with the mice 🐁 etc .
Sharon N | Expérience généraleI apologize if the name is wrong but Alicia (the manager) was absolutely amazing!!! I needed to return my trailer as well but had accidentally selected the wrong location. She was able to help me through the entire process making everything so simple! She was great!
Ashley S | Online Move InAlesha was great very helpful !! She’s a blessing thank you !!!! Great employee !
CHARLES O | Expérience généraleIt was great having a nice, clean and secure location to store items in for a temporary period of time. The location of my unit was easily accessible, and the perfect space for the items for which I needed to be stored.
Melissa M | Expérience généraleI moved out of my storage on Nov 1 , I called and closed my account . I moved out of state and they still charged me for rent and late fees. No one checks those units or they would have double checked and that would have verified my move out. When your moving 500 miles away you don't think to take names so I can't remember who it was that I spoke to that did not close out my account. My wife and I spent about $7k with uhaul moving and they want to be greedy and get one more month and late fees . I will take this up with my bank and credit card company. Next time I will go with Penske .
Wallace H | Expérience généraleI had my belongings in the uhaul in Glen burnie md. The one gentleman that help me was great. I had my things there for a year and some months. When I went one day there was mouse traps everywhere. I was very upset that I was not noticed about the problem , but then thought it would be best that I removers my things a.s.a.p ( that day). The people that were working there did not really think nothing of it. So now I have to spend money to put my things somewheres else and I have to get all my furniture cleaned. For the time I was there I felt confident that my things were safe but it did nothing but cost me more money . I would not recommend uhaul to anyone. I feel that this situation could have been handled with more concern for the customer
Monique P | Expérience généraleWhile my rental agreement is still active they moved someone else into my unit, which is involuntary co-leasing and is illegal since 1922, I hope this gets resolved soon. My stuff is currently locked into my uhaul!
Christopher M | Online Move InThe staff was great. The facility is nice. I am only giving a 3 star rating because the unit size that I reserved (and got a confirmation for) online was not available when I arrived, ready to move in. I had to take a bigger, more expensive unit instead.
Jason S | Premières impressionsVery helpful and detailed in their service.
SHARONLYNETTE M | Premières impressionsStorage reservation not documented on the phone call. I was told that she would reserve the 5x10 but I could check on moving day if bigger unit was available.Nothing on reservation information mailed after the call confirmed the storage reservation. Day of pick up was provided a storage space and requested 24 hr access. Arrived at 9:45 pm and could not enter the unit. Called 24 hr surveillance number and no answer at the intercom. Called number posted that went to voicemail and then to sieve. Called National Uhaul customer service who suggested we text the number. I have screen shots of the text. Went in after 7 to report in person but But no response until 10:15am the next day asking about the truck return from the general manager.Recounted the lost hours of moving time because we could not unload the vehicle. She explained that there was an additional step for 24 hr access that had not been explained. She said she would extend the contract after speaking to other customers with reservations. No return call was given and I am now unable to get anyone to answer the line at 4:38 pm. ( location closes at 6). Moving is stressful enough without depending on transportation and storage from a center that not paying attention to the details.
Gina J | Premières impressionsThe units are infested with mice and rats. The tenants aren't aware of the current problem unless they notify the manager about their unit having mice droplets and urine on their belongings. A proper notice should have went out to inform the tenants of the ongoing situation and maybe they could have been able to get ahead of the current situation.
Kenyona S | Expérience généraleGood costumer service and friendly staff.
Carson D | Expérience généraleRented the storage unit for 5 years. Never had an issue.
Phyllis H | Expérience généraleWish I received a credit for the days I did not use for the Month of September since I moved out of my unit Sept 18th. There was mice droppings in my unit when I move in August. Many nice traps in the hallways. First time I experienced mice intrusion at a storage unit, I have used other facilities in Glen Burnie, Md.
Patricia T | Expérience généraleExcellent storage facility. Very clean. Grateful for enclosed space to load and unload. Only complaint was that we signed up for automatic credit card payment when we first rented the unit and it was not deducted. So we incurred a late fee and had to sign-up again. I would double check that during the move in process.
Kim S | Expérience généraleWe had a great experience renting a storage unit at Uhaul Moving & Storage of Glen Burnie. It made our move to the Baltimore area much easier. The staff on location was friendly, helpful, and efficient - the place runs like clockwork. 10/10 would recommend.
Geoffrey G | Expérience généraleStaff was very helpful !
terri b | Premières impressionsVery time consuming and difficult to register on line. It took and hour and half for a person who is not electronic savvy to do this without help on the phone, and the 40 min wait time for help from a representative was ridiculous
Harry H | Premières impressionsThere was mouse droppings in our unit when we were moving in. We called customer service and there was nothing they could do since the office was closed. We also called the manager using the after hours phone number that was posted and no response. We will be reaching out again during the office hours to resolve. We did not move in the unit due to the mouse droppings and would like a different unit knowing this one was infested with rodents.
Christina L | Premières impressionsEmployees are awesome! Helpful and courteous.
Ernie A | Premières impressionsI did not get the size storage unit I was looking for. I had to go somewhere else
Marcus C | Expérience généraleGreat storage facility, very clean, well maintained, and secured. Everything you need is located in one spot. Great service and staff.
David M | Expérience généraleNot being able to access my storage at the night hours was a huge issue. Would much rather 24/ht access.
Sam C | Expérience généraleWas very disappointing when I was moving my furniture out and it was a mouse turds everywhere here to make sure that I wasn’t taking any mice with me very very disappointing
MARQUITA H | Expérience généraleWonderful experience and very helpful and informative. Thankful for the staff.
Teresa S | Premières impressionsthe fact that you had such a great staff during a time when it is so hard to find good help says a lot. Every interaction with the staff was a good one and if they didn't have the answer they would point me to the person that did have the answer. thank you for a great experience on something as small as this.
William C | Expérience généraleThank you very much for a excellent experience with your company. We are still in the pandemic, but your staff still perform great. I got to meet Tyra….what a great customer service representative she is. I appreciate the service. KUDOS to Uhaul. Thank you keep up the good works.
janet c | Premières impressionsI Really Appreciate The Kind Friendly & Professional Interactions With The Staff!! This Was A Pleasant Experience,! Moving Can Be Hectic & A Bit Stressful!, So, It's Nice To Have A Company That Respects You & Your Business. Thank You All, I'll Definitely Utilize Your Business In The Future
SELENA T | Expérience généralePerfect
Jermaine H | Premières impressionsVery understanding management of my bad experience @ 2110 West St. Annapolis UHaul location....nightmares down there...only bad UHaul experience in 30 years
James S | Premières impressionsThis uhaul facility is wonderful and I will reckconmend this site to others. Merci.
KIM Y | Premières impressionsEverything is perfect, especially the personnel
Jermaine H | Expérience généraleEasiest move i ever had
Jeff I | Premières impressionsHave a free dumpster available for those renting the units rather than having to take garbage with them.
Amanda N | Expérience généralerats in unit - destroyed items - other lockers around ours smelled horrible
Robert D | Expérience généraleStaff friendly, helpfully.
PHILLIP H | Expérience généraleEverything was good with the storage unit and the staff was really pleasant.
Gladys B | Expérience généraleWe have used this facility 2x but the last time we found mouse drooping and some parts of mattress inards and we didnt have any mattresses in the unit. Sad to say but their rodent problem is extremely out of hand even with the black boxes aĺl around the facility it dosen't seem to be helping. Again we never had to deal with mice or RATS...smh...
Shawn P | Expérience généraleMy experience renting a unit at the Glen Burnie UHaul facility was outstanding! The staff was courteous, kind, helpful, friendly, and responsive. The facility itself is clean, secure, and well-maintained. I could not have been more satisfied with my experience and would highly recommend this facility to anyone needing storage space!!
Elizabeth K | Premières impressionsThe group of people working there are excellent, friendly, helpful and very knowledgeable .
george h | Expérience généraleThere was a mouse infestation at this facility. My unit had mice feces and urine on my furniture.
sharon s | Expérience généraleOnly complaint I have is the mouse droppings in my unit.
Amanda W | Premières impressionsOutstanding service!
Edward L | Premières impressionsI just moved out of my storage unit on Saturday and when I went to clean out my storage boxes there were dead mice in it. There was mice poop literally in every box. Very disgusting
Kimberly K | Expérience généraleVery pleased with U-haul storage. Friendly, helpful staff.
Christine K | Expérience généraleI’ve checked around to the other local storage businesses and U-haul’s prices and convenience could not be beat.
Mitch P | Premières impressionsJay and the other attendants there were patient and helpful. I've never rented a storage unit in my life and they made a "pain in the *ss" life event slightly more bearable.
Jeffrey G | Online Move InThe staff was ABSOLUTELY AMAZING! So helpful & kind.
Faith P | Premières impressionsMy use of the storage unit was short-lived but all the staff at this location could not have been nicer.
Sharie D | Expérience généraleCustomer Service was Great . But when it came time for me to use the storage unit I found a lock on the unit I had rented already , it was after office hours ,so I had to wait with all my belongings in my truck (that I use for work ) until the next morning where customer service person actually corrected the problem not a big deal but it does suck to have all my belongings in my truck while trying to work for the night
Houston F | Premières impressionsThe staff was always willing to help and extremely friendly. Greatly appreciated.
TEMIKA P | Expérience généraleI've rented a 10x15 unit. Everything is great--except that location's storage unit assignment process. As you likely know, a 10x15 is actually and 5x10 combined with a 10x10 unit. I would like to have units as close to the elevator as possible. Alas, Uhauls "policy" is that they have to be right next to each other. Hence, I've been assigned two units as far from the elevator as possible. It's a lot of extra effort to get my furniture items to/from the units.
Stefan K | Premières impressionsI am still waiting on a refund. I moved out a month before my bill was due and they still charged me.
miranda h | Expérience généraleEmployees are awesome!
Jesus M | Expérience généraleA pleasure to work with
Dorothy S | Premières impressionsAwsome people going above and beyond.
John W | Premières impressionsThe experience fine except our items had rat droppings on them when we moved out of the storage unit.
Rochqual F | Expérience généraleThe store staff were utterly amazing! They were extremely helpful and very knowledgeable about the products and services. I wish the actual store hours were longer and access to the unit were longer without the added cost. I was moving across the country and the longer hours would have help for those last-minute trips to the storage unit. However, that is completely out of the store's control. WAY TO GO UHAUL GLEN BURNIE!!!!!
Falema G | Expérience généraleWould have been nice if the corporate support people who set it up told me a needed a round lock
Russ M | Premières impressionsOnly complaint, is only one elevator for the back facility. While it is centrally located, my unit was at the far end and it was quite a walk. Not an issue unless moving in a full truck of stuff. Also, make sure to go one size up from what you think you will need. My original selection was WAY too small. The facility was able to accommodate and update me to a larger size.
Ashley C | Premières impressionsI will continue to use the facility for future storage needs. This is a very nice and clean, well kept building.
Beatrice H | Expérience généraleI had a hitch installed at your Bolingbrook, Illinois and rented a trailer from Ottawa, Illinois to move our stuff to Annapolis. We had excellent check-in support and got our stuff moved in. But I found that the installer of the lighting harness forgot to re-bolt our left tail light and we found it dangling precariously when we unhitched the railer. The head mechanic at Glenn Burnie came out and fixed it even though it was late and he was leaving for the day. I hope you appreciate him as much as I did.
Ralph C | Expérience généraleRented unit was not move in ready. An Unknow lock was on unit. Manager on duty quickly solvEd the problem and issued me a new, closer unit. All is good
Robert P | Online Move InGreat Staff that Cares. Mr. Washburn as GM and Company of Staff go 🔝 Above and Beyond to meet client expectations- A great location...
Regina S | Expérience généraleHad no issues and was a seamless experience for me
David S | Expérience généraleGreat experience with this location. The Manager, Jay was great to work with & always helpful. Also had a hitch installed to carry a bike rack! Thank you !!
Edward M | Expérience généraleJust wish someone would have mentioned the need to purchase a lock. I originally rented a storage unit but upgraded once we saw the drive up units. I went inside and spoke with staff, very easy process and staff were very friendly. Upgraded our unit and drove to the back again only to have another staff member remove the lock but not even speak to us. We said hello and thank you but he just walked away. We loaded our items into the unit thinking that the man would come back with a lock but we ended going back into the store to buy a lock and then again to return to the unit to lock our unit. Just would've been more convenient to know about the lock when we initially went in to the store for the upgrade.
Anita S | Online Move InNothing at this time. R2-D2
Beatrice H | Premières impressionsJay the manager was a top notch guy to deal with
Roger B | Expérience généraleUpon moving out i discovered the storage container i was renting had alot of rodent droppings. since my stored items were loaded directly into the control of a moving company i have yet to be able to inspect them, and wont be able to for 6+ weeks until delivered. I will be in touch with you for any damages due to this.
Steven O | Expérience généraleI opened my storage to find several items damaged from a water leak coming from the roof of the facility. I would recommend completely warping your items in plastic and be prepared to wait 30 minutes, in some instances for help.
Telly D | Expérience généraleEveryone was always professional they went out of their way to help but the storage was immaculately clean it was relevant experience
Cynthia B | Expérience généraleThe first employee that helped me had no idea what she was doing. It was packed. I spent almost 3 hours at the facility, but system went down & phones went out, so it wasn't their fault. The girl asked for assistance numerous times from other employees. They gave me a unit and someone else walked me down to the unit & unlocked it. However the girl didn't give me a lock. I had to walk back up to the office which was a long walk. Someone else helped me this time and was much more knowledgeable. Walked back down to the unit and locked it. Then went back in and stood in a very long line again until I was finally checked in & did all the paperwork. Luckily I got someone else this time. Perhaps the first girl was new. Maybe you should have them well trained prior to checking people in. Everyone was very pleasant though, even when things were very busy. Also, our last name is spelled wrong
Charles w | Premières impressionsNeeded more Dollys. The owner was Very nice and clear
Leonard F | Premières impressionsI enjoyed all of the carts available. It would be great if you could make some cleaning wipes for sanitizing carts available in the future.
ARIEL H | Expérience généraleCheck in was slow and the alarm went off when I accessed my unit because my code hadn't been activated. It's reasonable to assume that when people rent a storage unit, they are going to put stuff in it right away, and will not enjoy hearing a loud alarm when they do so. Additionally, it's absurd that I need to provide two contact people's information for my storage facility that only I will ever access. Being told "this is our policy" rather than the reason for the policy is not acceptable. Explain the reason behind your policy to your employees so that they can give a better answer when asked why -- or scrap a policy that makes no sense.
Katherine W | Premières impressionsStaff was very helpful and friendly. Went out of their way to help me.
Tiffany D | Premières impressionsThe staff was friendly and professional. Easy access. Facility was clean and neat. I had a good experience at this location.
Robert S | Premières impressionsThe service was great and the general manager is the man!!! He knows how to help people an accommodate all customers!!!
Jasper H | Expérience généraleIt's a well run facility. Everyone I encountered was polite and helpful. Super clean!
David S | Premières impressionsLove my experience with your company. And will return if I need another storage unit in the future. Thanks again.
Towanda S | Expérience généraleThey need either more automated systems that don’t fail constantly for check in, or more empolyees, to ask for an extension I had to wait in line.
ARIEL H | Premières impressionsThe only thing was when I brung the car back I tried checking in with the link that was texted to me and it kept refreshing so instead I have to pay $20 when I didn't want to. That glitch should be fixed.
Imani H | Premières impressionsEspecially right now with everything that is going on with Covid 19 the young lady at the office was super helpful made everything easy for my self storage move in really made a stressful day a little easier for me ! Harriet Stewart
Harriet S | Premières impressionsMerci.
Jacquelyn T | Expérience généraleReally great customer service! Very helpful during this time
Heaven W | Premières impressionsMerci.
James W | Premières impressionsThe staff was excellent! This is one of the best storage/uhual locations ever.
Jasmine L | Expérience généraleI made the mistake of thinking I received a 2nd floor unit instead of a 1st floor unit and asked the front desk for help. They were polite, professional, and quick to set me straight and on my way.
David C | Premières impressionsThe staff at the Glen Burnie location was awesome , everyone was very pleasant and helpful.
Tonya B | Expérience généraleVery good experience, during a stressful time.
Vanessa C | Premières impressionsDefinitely thee best uhaul storage place i have been to or used. The manager is definitely A1 in my book thee uttmosy customer service ever and they always aim to please and he saved me money on this
Leslie K | Expérience généraleQuick, easy great service.
John D | Premières impressionsCouldn’t get anyone on the phone on Christmas Eve
Summer L | Premières impressionsWent to move my things into my unit but it was locked with a facility lock after store hours
Joshua C | Premières impressionsSo far great customer service, really secure facility, they have security cameras, alarms on every unit and it's a climate controlled facility.
Laurie H | Premières impressionsClean, fast and efficient
Tonya W | Premières impressionsI will NEVER recommend UHAUL to a friend. I will recommend NOONE EVER uses you. I AM STILL having issues and have had nothing but issues. Everyone I have spoken to is INCOMPETENT at UHAUL.
Daniel P | Expérience généraleUhaul is second to none.
Aaron M | Expérience généraleWonderful facility, excellent staff, super helpful, and clean. I went there for propane regularly and ended up getting a storage unit because the place is immaculate. Great experience, thank you.
Joseph F | Expérience généraleWish there was a trash can near the loading zone just to throw away some small misalliance trash. Also, when I was on the road driving I had a question and tried to call the office it took 5-10 mins w
lisa a | Premières impressionsGreat customer service!
Ann S | Expérience généraleEmployees are very pleasant and knowledgeable.
Garrick G | Premières impressionsVery Good.
Elizabeth S | Expérience généraleThank you for your help on short notice.
Sherri W | Expérience généraleGreat service. I was shown a 5x5 then when at it the employee mentioned 5x8. So I switched. Would have been good at the outset to know that option at the outset . but they made the switch quickly
Valerie E | Premières impressionsBest service and friendly
Ricardo M | Expérience généraleBest service very friendly
Ricardo M | Premières impressionsIs a great service
Margarida A | Expérience généraleOnly complaint is that I can't reach this business directly by phone. I called 3 times over two business days the 443-577-4152 and was redirected to the U-Haul corporate call center.
Paul F | Premières impressionsYuyy
Gary D | Premières impressionsS.O.
Christopher L | Expérience généraleProcess was smooth and easy
Nachera B | Expérience généraleThe staff has always been helpful and really nice whenever I ask a question. Access should be 24 hrs for everyone, not as an extra charge. I also wish a military discount was given.
mateaus f | Expérience généraleExcellent service and the employees are knowledgable. I will definately recommend this facility to friends and family.
Nanette M | Premières impressionsWonderful service and great people!!!
Stephen F | Expérience généraleClean and organized facility. All of the employees were very helpful and engaged.
Benjamin M | Expérience généraleLove all the guys here!
Chelsea W | Premières impressionsThe staff is very helpful and professional. The facility is clean and the company has thought of everything including an indoor loading areas which is absolutely necessary when the weather's nasty.
fayla c | Premières impressionsThis was an awesome experience. Facility was clean in side parking and carts made the experience effortless and no added stress.
Venetia S | Expérience généraleVery friendly staff and very helpful. Only needed the space for less than a month but I will rent from them again in the future if the need arises.
Dawn L | Expérience généraleJay was professional and helpful. Thanks
Patricia M | Expérience généraleManager and lady at the desk were very helpful and professional. Fantastic service!!!
Stephen F | Premières impressionsJay and his staff are super friendly and helpful. The facility is new, clean and set up perfectly.
Stephen V | Expérience généraleThe only thing I did not like is I paid for my storage and a week later I moved out but U-Haul does not prove rate so I paid for a whole store 290 Capital week with no refund back
Ronald C | Expérience généraleBrock was informative and helpful. In fact, the whole staff we dealt with was attentive and polite. The facility and equipment was clean and in great shape. We were impressed!!
Benjamin M | Premières impressionsThe staff was very helpful and courteous to my needs.
Nicole P | Premières impressionsVery informative and polite. Couldn't be happier with my choice to use them!!!
Stephen V | Premières impressionsThe staff for the U-boxes were right on point. I have nothing but positive things to say about the staff and the entire team, from the beginning to the end of my transition.
Janine H | Expérience généraleAwesome Service!
Chelsea W | Premières impressionsThe staff was also very very helpful!
Tammy Q | Expérience généraleMerci
Tammy S | Expérience généraleI will continue to do business with this company
DARIUS P | Expérience généraleMy Uhaul experience was excellent. I would absolutely use them again.
rosemary m | Expérience généraleJay and the U Haul staff were always nice, helpful, and professional they made my relocating experience painless.
Felicia B | Expérience générale.
Jo A | Premières impressionsVery clean facility and friendly staff
Christy D | Expérience généraleEveryone was very helpful.
Margaret P | Expérience généraleBrock is very engaging and went out of his way to assist me. Nice guy!
Patricia M | Premières impressionshad very low storage rates to other nearby facilities.
DEBORAH B | Expérience généraleNice job and good communication
Chris H | Expérience généraleThe people that work at U haul are very nice and courteous. Explains well ay questions you have very clearly. Excellent work! Wendelin
Wendelin W | Premières impressionsThe place was clean the truck was clean and the person that waited on was great she made sure everything was taking care of and show me and told me everything. Thank you u-haul
Ronald C | Premières impressionsEveryone was always friendly and helpful.
Beverly G | Expérience généraleEveryone was friendly and helpful
Tammy Q | Premières impressionsExcellent service!!!!! With little notice these fine folks squeezed into to their packed schedule and delivered our PODs. They were our first Maryland welcome party and very much appreciated.
james f | Expérience généraleMerci.
Tikira W | Expérience généraleThis is the best U-Haul experience I've ever had. The staff here was so helpful and did an outstanding job. Thank you!!
Jessica C | Expérience généraleThe team a U-Haul was very helpful to me the whole time I use y'all service
Tyrone L | Expérience généraleVery thing was excellent. All the employees were very helpful in everyway.
Jon D | Expérience généraleThe staff seemed a little annoyed when we showed up on time.
Regina G | Expérience généraleThe manager,Jay Welbourne was very helpful to me throughout my rental period.I really appreciate especially his help and the rest of the staff too.
Bryan W | Expérience généraleAUCUNE
Kim C | Expérience généraleThe storage was always muddy with deep gully from rain. There was a security card reader but no gate to keep out intruders
robert t | Expérience généraleYou're 10x10 are only 9x9
Kenneth H | Expérience généraleEverything was good
Max G | Expérience généraleThe entire staff were kind, friendly, and extremely helpful.
KWAME A | Expérience générale