Nothing. They were very helpful hooking it up and unhooking as well ! Dawn and staff were Great!
kevin S.Customer Reviews for U-Haul Moving & Storage of Glens Falls
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Allow online check-in without needing to go to the counter
ED L.yes i would . I would recommend these guys to anyone who needs a uhaul. They were so helpful. from helping me get the right size, with directions JUST OVER ALL AWSOME. Merci
Jeff B.Everything was great!
Linda A.Absolutely an amazing customer service experience. Norman Rivers and his team are the best!
Timothy L.Tank was not filled in van as stated, drove a total of 16 miles and was charged $24 for gas. No one checked the van or gas gage, I was given a key, sent to find the van in a back parking lot. Apparently it was my responsibility to take a pic of the gas gage, a crazy way to run a business.
Tim B.No complaints I even get my propane grill tank filled at this location
Mathew W.Norm is the BEST! GIVE THE MAN A RAISE!! ALWAYS accommodating, as are all the ladies who work at this location!
ELAINE S.Fast easy friendly people.. painless rental
David F.Quick response by the attendant when we arrived.
Jesse S.Overall, it was convenient to be able to drop truck off at this location, but I think the $20 dollar charge is unnecessary, especially when we returned clean in great condition and tank above request. It was expensive enough renting the truck. Also, I do not believe you should charge for blankets that were not even unwrapped from plastic. Merci.
robert S.Dawn was very nice and caring she made sure she went above and beyond. She deserves to be treated better then what I seen when I was there. The store manager on the other hand was grumpy and very rude to customers and even his staff when I was there. He really needs to be fired right away as he is the reason most people don't like going to this location I normally don't go to this location due to him as he is always disrespectful and rude
Matthew M.Fast service..
brett W.They are nice people in there we loved them i will keep going back tooo
ronnald W.Excellent customer service! 🙂
Steven D.The whole staff was extremely well mannered, knowledgeable and helpful.
Noah C.The U-Haul Queensbury, NY location should be the model for U-Haul nationwide. These folks know what they are doing, are fast, fair and lovely to deal with. True pros.
John P.Thank you for being accommodating when the pod didn't show up.
Jaylene L.Had a problem with the final bill. Tried to call u-haul, 30 minute wait time. Went online to do a live chat, waited 25 minutes, no one responded. Had to drive back to the u-haul drop off point the next day where the problem was resolved easily. U-hauls central customer help desks are terrible.
Steven C.Employees were friendly and informative, and made our transaction easy and fast.
Jesse A.A better computer system and payment machine. This is not a reflection on this particular U Haul location but all U Haul locations. Everyone is very efficient at their jobs but it seems like I hear many associates always saying the system is slow or is locked up. I have heard this for many years. System improvement is a suggestion of mine. I am totally satisfied with the service over all.
Wayne V.I came in last minute hoping for a rental to move all my items from home after the moving company cancelled on me. I had great customer service and good price
MELISSA F.I would like to say thank you to Cathy Maldonado for her help with my rental.After a crazy day it was nice to have courteous and professional service. Thanks. Jim.
James C.Norm (the owner) could not have been nicer or more helpful!!! Excellent customer service and we can't thank him enough for helping us replace a faulty trailer. Thank you!!!
Stacey S.I am a frequent customer and the customer service is great. A discount for monthly rental maybee
Robert B.The truck door was very difficult to roll up/down and the packing blankets / hand truck took up extra room. Had to go back to store to have them removed. Staff was very helpful.
Donna G.Quick and easy rental process, the employees were very nice and informative. I called and was able to pick up the trailer I needed 20 min later. I returned the equipment after hours and received a text to walk me through the return procedure, very easy process. I will rent from this location again.
STEPHEN L.I was served by Dawn Sumner who did an excellent job! She was friendly, professional, and made my overall experience the best I have ever had a Uhaul location. She was great!
Marie M.Lady who works there very professional and knowledgeable..extremely smooth transaction.
john C.Very personable staff
carl D.my representative DAWN was very helpful She helped me get the equipment I NEEDED instead of what I thought I needed. I'll ask for Dawn next time I need a van
richard S.The staff are very disorganized. My husband was the only customer in the store. He was over an hour at the facility just to pick up a previously reserved trailer. The staff didn't know how to use the system to complete the pick up transaction.
Nedra F.It was a hot day and the A/C stopped working. The dealer made allowance for it - he was terrific! The van? Not so much..
Daniel S.Longer than expected to pick up
laura K.Staff very friendly and helpful. Dawn checked me in this am and everything went very well.
roger B.Everything was great & I would especially like to mention U-Haul is fortunate to have an employee like Dawn who made a good experience even better with her professionalism & personality.
Robert C.The ladies were very friendly and helpful.
Thomas D.Staff was very friendly and helpful!
Jennifer W.Dawn was wonderful! It was easy to reserve, pick up and return. She explained everything clearly and thoughtfully. Dawn even confirmed when I returned that all went well. The truck was perfect- clean, easy to drive and pack. Thank you so much for making a hectic day easier'
barbarbra B.Nothing! Your people are your business and they were outstanding! Dawn took care of me and she was great!!
Mark B.Every thing was fine.
Ron E.I rented the U-Haul from Main Street of exit 18 and from renting online and then picking up at the place it was very easy, like 1-2-3 Everyone from renting for 2 days to returning it , the staff was wonderful Very professional and also super friendly I highly recommend the U-Haul of exit 18 Ursula
Ursula M.I always have a great experience when I rent from this location. The staff is great and so helpful! They make everything quick and easy. Moving is so stressful, so to have a U-Haul location that is so on top of their game makes it better for me. Merci.
rita D.Rented a van to move furniture to Maine and then back to Queensbury. Van was extremely comfortable, handled great, and was a great ride. This location frequently offers Great service, very friendly and professional staff and really cares about you and your moving experience.
KIMBERLYMARIE H.Staff were so helpful, equipment in good shape and pricing is reasonable. Merci
rebbeca S.Dawn was top notch and went above and beyond! Great team and overall experience.
Graig C.Personnel were excellent and efficient and friendly.
Gregory P.Customer service was good but I never received a copy of the receipt bia email as promised. The charges were higher than expected plus the high price of gasoline caused this rental to go from $19,99 to $135.00.
Edward D.Charged a cleaning fee when we cleaned and wiped out the U-Haul. This was damp on the floor because we cleaned it before returning it.
mandi M.Things were mostly OK until I needed to use the windshield wipers. They were not functioning. Also I could not change the odometer to see how many miles were on the vehicle. Therefore I could not complete the return as I was there after hours. This is my second time using U-Haul and it could've been better honestly.
Nyssa S.Friendly, professional service. It was a pleasure!
SHERRILL H.It was a pleasant experience from beginning to end. The desk person when I picked up the truck was amazing! So helpful and personable...she gets 5 stars herself! Merci.
rita D.Heidi was exceptional with helping me in renting a truck..I will be back for another very soon..
Shery B.Had the equipment available at my scheduled pick up. Friendly and helpful staff!
Clifford W.I would like to say that the girl that I worked with to book the trailer, Brianna Rivera, was very professional and helpful. The girl I worked with the day before to book my trailer actually messed up my reservation (one way instead of round trip) but Brianna squared me away when I came to pick it up on 4/14/22. I would like to give Brianna 5 stars!
steve P.Why change anything? That was the smoothest and easiest part of our move.
Paul K.Service manager was terrific… very helpful in getting everything set up while I was on Long Island! Also, all of the staff were very pleasant.
Maria B. | Premières impressionsVery helpful staff clean facility also the management was awesome he was always helpful and very nice
tayanna m. | Expérience généraleWonderful Understanding people! Norm the owner/manager went above and beyond to help me out! I ended up getting covid twice in 3 months and couldn't make arrangements to get my things out until I was out of Quarantine, he went beyond Great customer service to help me out! I definitely recommend this U-Haul for all your storage and moving needs! They are incredibly understanding and empathetic with there customers Real life problems and situations they will work with you! Over all An excellent Business man and an even better person! A wonderful Business!
Jessica V. | Expérience généraleThe service I received was outstanding. The staff were friendly and helpful , they should be commended on jobs well done
JENI R. | Premières impressionsI've rented many storage spaces from different facilities all over the country...this one in Glens Falls is the cleanest I've experienced...great location & friendly/helpful staff as well...very fair prices
robert s. | Expérience généraleThe lady that helped me was great
Jason B. | Premières impressionsGlad to see the constant improvements with the facility over the last few years. The staff at this location was always eager to assist with any issue.
GARY S. | Expérience généraleFix the exit gate and make sure you get the facts correct before you accused someone of hitting it
ROBERT C. | Expérience généraleUhaul did not close out my account after an inspection on February 26th. Uhaul proceeded to charge card on file. I made a phone call to management who acknowledged the mistake and promised refund to card within five business days. Amex dud not refund and charged again for April directly to Amex. I called Norm who said he would take it up with Albany and return call. No call. I have contacted moving made easy which will provide evidence of February 25th move out. American Express will deal with this ultimately. Never again uhaul.
christine f. | Expérience généraleGreat crew in this location.
joe o. | Premières impressionsVery helpful attendant. It was a rough move from out of state and he was very kind and friendly.
LAURIE A. | Premières impressionsGlen was wonderful to deal with. Very professional and helpful during the time I needed to rent a truck and a storage unit. Thank you Glen.
barbara g. | Expérience généraleThis facilty and Mr. Norman Rivers are superb!!! Norman assisted me when my mom passed 4-years ago. The unit was safe, clean and heated. The staff were pleasant every time I was at the facility: professional, timely, considerate, and knowledgeable. Norman, again, promptlly assisted me when I arrived yesterday to complete unload ing the unit and rented a UHAUL for the goods to come to Buffalo. Thank you for a fine experience in the storage unit 331 and in renting trucks from the facility.
Kim T. | Expérience généraleThis is a very nice U-Haul facility with excellent staff!
Katherine B. | Expérience généraleI rented a climate controlled unit expecting just that. However, a sign inside the building says the temperature will not go below 45F. There is no air conditioning and the thermometer next to the sign was reading 85F. Clearly climate controlled means not freezing but no concern about heat and humidity
janel m. | Online Move InU-Haul is always a good company to work with, and this location is particularly nice. Thank you to the wonderful staff and excellent management!
Katherine B. | Premières impressionsI could have used more lighting, it was difficult to see in unit
Bonnie S. | Expérience généraleHaving a sticky situation on my hands the staff at Uhaul was amazing to work with and so very helpful , thank you very much
Jamie K. | Expérience généraleThe staff was fantastic!
Kristy E. | Premières impressionsMoving is painfully daunting! The guys at U-Haul Queensbury go above and beyond to make it go as smooth as possible! The suggestions to do things easier and more economical was appreciated too!!
KellyAnn A. | Premières impressionsThe securing of a site for my needs was smooth and the unit was just right for my needs
Michael P. | Expérience généraleThe gentleman that I would with was absolutely awesome!!!!!
Christopher P. | Premières impressionsGreat people, great friendly service,,very clean and secure. I highly recommend.
jessica a. | Expérience généraleThis facility is fast, courteous, and professional in every aspect of their work. They made my moving experience a breeze, for sure the easiest part of my move! Felt valued as a person/customer.
suzette S. | Premières impressionsgreat place , secure and good service
Aaron E. | Expérience généraleAre there cheaper units than $94 a month?
chris m. | Premières impressionsThe manager was very helpful to us over the 5 years that we had the storage unit for my mother.
Jean D. | Expérience généraleI got a brand new truck with 200 miles on it. The car dolly worked great when strapped down correctly. I even got a free month of storage for traveling one way. Low speeds are the key to towing a car.
Aaron E. | Premières impressionsU-haul was great as usual, and the staff was excellent at this location. Merci!
Katherine B. | Expérience généraleGreat Place Great People Manager and his staff are always willing to help Clean, Safe and easy access I will be back This should be a model U-Haul dealer
WALTER W. | Expérience généraleThe facility is conveniently located and excellently maintained
Vincent P. | Expérience généraleStaff was exceptionally helpful and proficient. Go Red Sox!
Franklin M. | Expérience généraleThe staff told our moving helper that our box had arrived-it hadn't; he made an unnecessary 1 hour trip
Gregory S. | Expérience généraleThis storage units is more than I ever wanted or thought a storage unit could be. The cleanliness, service, smiling faces, kind communications made me feel welcomed, cared for, my things were safe.
suzette s. | Expérience généraleVery sufficient and awesome customer service
Tayanna M. | Expérience généralereally happy with Queensbury, NY location and services... No so with Fort Walton Beach, people were not helpful and provided wrong information... their attitude were poor at best.
Raul G. | Expérience généraleN/a
jason r. | Expérience généraleExcellent service and super helpful. As a woman renting the truck and then emptying my unit by myself - I felt very safe and respected with zero condescension towards me because I am a woman.
Merritt D. | Expérience généraleVery pleased with the level of service and accommodation with my needs over the past year.
Jesseca P. | Expérience généraleAll of the staff went out of their way to help us.
james W. | RéservationBien
Katie W. | RéservationMerci
charles j. | Expérience généraleGreat service
Kyle W. | Expérience générale