Customer Reviews for U-Haul Moving & Storage of Glens Falls

5 280 évaluations

112 Main St   Queensbury, NY 12804
(I-87-Exit 18)

(518) 793-5126

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(518) 793-5126

112 Main St
Queensbury, NY 12804
(I-87-Exit 18)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan M. 
Évaluation :
1

Well we had to give a security deposit down of a hundred dollars was sapposed to get it back on our card and we never received the deposit back on our card not a happy customer

Jennifer P. 
Évaluation :
5

Nice staff. Prompt and easy

Jim F. 
Évaluation :
5

A major contrast from how the business model processed the issuance of a vehicle in Plattsburgh NY and a superior model for the drop off of the vehicle in Queensbury NY.....Do a site visit....you'll see what I mean.

Matthew D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin L. 
Évaluation :
5

Dawn was exceptional! Extremely pleasant, nice and professional. Exceptional customer service and performed her job very well. It was a pleasure doing business with her. Uhaul should be honored to have her as an employee.

Thomas H. 
Évaluation :
4

There was a french fry box with fries still in it but stuck in the corner of the back of the van. It was not easily seen. I had trouble shutting the side door and reported this when I returned the van. Sometimes it would close other times not. Before returning, I washed the van at a local place, but you would need a scrub brush to remove the dirt and bugs.

Claudia H. 
Évaluation :
5

nothing, staff were very knowledgable and very helpful. The entire staff at this location are great, would recommend renting from here to anyone.

deborah N. 
Évaluation :
4

The edit function on the U-Haul app is too limited. Needs more flexibility in changing pickup times and dates. Also, prepopulate the return location with the pickup location. Many rentals are local and if it's not a local?, the User has to enter return location anyway.

Harold K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jean N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia W. 
Évaluation :
5

The young women, I think her name was Bri, was absolutely the nicest !! She knew exactly what she was doing and helped me out so much! That girl needs a raise or a promotion!!

Lisa M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholas B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Catherine M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Pamela F.  |  Expérience générale 
Évaluation :
5

Everyone of the staff was extremely helpful and pleasing.

Edward C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

David A. 
Évaluation :
5

Staff is friendly and knowledgeable in all aspects of business, it's a pleasure doing my business here at this location

Robert B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melinda M. 
Évaluation :
5

Simply put every time I am in the place it's better than the previous time and remember the previous time was the best. World class! Top Notch! They're are first class

Jeffrey M. 
Évaluation :
5

van 96000 miles stuck in low range >TOW MODE<

edward P. 
Évaluation :
5

All staff were cheerful and helpful. Refreshing levels of competence.

Harold K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashton P.  |  Premières impressions 
Évaluation :
5

Dawn was very helpful and took care of my reservation in a very timely manner.

John B. 
Évaluation :
4

Rented a 26' cargo van, loaded to max GVW rating. Very impressed. The developers did a fantastic job engineering this vehicle. You will not be disappointed.

Gary P. 
Évaluation :
1

Poor customer service cant call there without waiting 20+ minutes on hold

Robert B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gabriel P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gabriel P. 
Évaluation :
5

Well mechanically maintained for 121000 mi

BRUCE R. 
Évaluation :
3

If there wsa Less side chit chat and more attention to specific customer at hand, Service would have been quicker. Personal conversation seemed more important than recognizing the patron had entered the premises.

Dennis L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick A. 
Évaluation :
5

The girl I dealt with at drop off was personable, funny and very nice to work with at the end of a long, hot day.

patrick S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

michele G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin C. 
Évaluation :
5

The location on dix ave is horrible

Antione R. 
Évaluation :
5

A very friendly welcome great service and appreciated the help hooking up. Didn't really see where anything needed to be improved.

Gary W. 
Évaluation :
3

We hired movers affiliated with this uhaul. Our movers were a no show. The office location for uhaul was fine however the movers associated with this location a complete disappointment. We shared our concerns and were told to contact the corporate office.

Tanyette H. 
Évaluation :
5

Norman, Dawn and Colleen from Glens Falls location are the best Just went over and Beyond the normal expectations and we're grateful for their help Bongiorno

gerald B. 
Évaluation :
5

Have used this location in past and have always had excellent experiences

Shari R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brittany W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUIGI M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jillian H. 
Évaluation :
5

Your customer reps are excellent.

Alexander M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Qasim A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

matthew A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMESSTEPHEN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aaron G. 
Évaluation :
5

Nothing! My experience with everyone was outstanding!

Patricia M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT W D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gary N. 
Évaluation :
5

Everybody super professional and friendly !

Chris G. 
Évaluation :
5

Robert was in meltdown because one of his employees had called off, but he brought it around and his customer service toward me was fine. The two women in this location are fantastic! Always upbeat and can troubleshoot anything with a smile on their face! Their equipment is always in good condition and they get you checked back in quickly.

SARA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William H. 
Évaluation :
5

Dawn was a pleasure to talk to when I returned the truck

Frank N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

william T. 
Évaluation :
5

Norman and Colleen were terrific!

James T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Timothy D. 
Évaluation :
5

Both employees I dealt with at this location were extremely helpful and friendly!! Very much appreciated

Laurie G. 
Évaluation :
5

Great experience. Staff went out of their way to accommodate our needs. Equipment was clean, in good shape and performed great on the road. Would highly recommend this uhaul location!

carla S. 
Évaluation :
5

The associates were very friendly and helpful. The store itself was clean and well stocked. My only complaint was with the windshield of the truck which had a haze and fingerprints all over the inside of it. A little Windex and paper towels fixed the issue though. Otherwise, the truck was fine and performed as expected.

Lisa F. 
Évaluation :
3

We were told the 4x8 would fit a full size bowstring and it did not. We asked numerous times. I exchanged the trailer with Heather at the Dix Avenue UHual in Queensbury. She was extremely helpful. I would recommend that location.

Sue W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sean O. 
Évaluation :
4

Staff are usually quite busy but still friendly and helpful.

Harold K. 
Évaluation :
1

Reserved 20' truck several month in advance. Two days prior to pick up, after we had already scheduled movers to arrive at our home, we were told our pick up time was pushed back two hours. When I showed up to get the truck there were none available. Instead I got a 15' truck. After we filled that I had to go back and get a trailer hooked on, causing more delay and hundreds of dollars in additional labor. On addition, it was significantly more stressful to spend 3 days driving with the trailer than it should have been. Renting from U-Haul was a disappointing and miserable experience.

John C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONALD C. 
Évaluation :
5

Everything was excellent

Rickey B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dave A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JohnA T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark Y. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mark F. 
Évaluation :
2

When arrives for pick up there was NO truck and I had to drive 45 min each way for a smaller truck which cost me 2 hrs of time plus the additional time to re Pack I order to fit into a smaller Truck. Terrible experience

Janet P. 
Évaluation :
3

To be clear, I would not recommend U-Haul to a friend. There was nothing wrong with the location. But the experience was awful. We reserved equipment months in advance of our move. Two days before our move we were notified that there would be a two hour delay in picking up our vehicle. When I arrived for the delayed pick up I was informed there was no vehicle available at all. After some negotiating we arranged for a smaller truck plus a trailer. Between the initial delay in getting the equipment and more delay to return to the location to get the trailer added after we got the truck loaded, then going back home to load the trailer, we incurred hundreds of dollars of additional expense because it took the movers we hired so much longer to get everything loaded. The movers were angry because it messed up their schedule. And then there was the additional stress of driving around for four days with a trailer. It was awful.

John C. 
Évaluation :
5

The manager is great. Very friendly, funny and helpful. He deserves a raise

Katie M. 
Évaluation :
5

Two women that are working that location were very helpful and sweet. Hooked the trailer up and disconnected it for me. Very pleasant and prompt. Great attitude. Way better than some grumpy guy. Made my day. Not difficult to be extraordinary. Merci.

Daniel G. 
Évaluation :
5

Nothing. They were very helpful hooking it up and unhooking as well ! Dawn and staff were Great!

kevin S. 
Évaluation :
5

Allow online check-in without needing to go to the counter

ED L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sheng L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbara S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholas B. 
Évaluation :
5

yes i would . I would recommend these guys to anyone who needs a uhaul. They were so helpful. from helping me get the right size, with directions JUST OVER ALL AWSOME. Merci

Jeff B. 
Évaluation :
5

Everything was great!

Linda A. 
Évaluation :
5

Absolutely an amazing customer service experience. Norman Rivers and his team are the best!

Timothy L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen B. 
Évaluation :
2

Tank was not filled in van as stated, drove a total of 16 miles and was charged $24 for gas. No one checked the van or gas gage, I was given a key, sent to find the van in a back parking lot. Apparently it was my responsibility to take a pic of the gas gage, a crazy way to run a business.

Tim B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Carol B. 
Évaluation :
5

No complaints I even get my propane grill tank filled at this location

Mathew W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

June G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sweeta A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carl H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Todd C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rodney T. 
Évaluation :
5

Norm is the BEST! GIVE THE MAN A RAISE!! ALWAYS accommodating, as are all the ladies who work at this location!

ELAINE S. 
Évaluation :
5

Fast easy friendly people.. painless rental

David F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven L. 
Évaluation :
5

Quick response by the attendant when we arrived.

Jesse S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cahill B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Virginia T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Andrew M.  |  Expérience générale 
Évaluation :
4

Overall, it was convenient to be able to drop truck off at this location, but I think the $20 dollar charge is unnecessary, especially when we returned clean in great condition and tank above request. It was expensive enough renting the truck. Also, I do not believe you should charge for blankets that were not even unwrapped from plastic. Merci.

robert S. 
Évaluation :
1

Dawn was very nice and caring she made sure she went above and beyond. She deserves to be treated better then what I seen when I was there. The store manager on the other hand was grumpy and very rude to customers and even his staff when I was there. He really needs to be fired right away as he is the reason most people don't like going to this location I normally don't go to this location due to him as he is always disrespectful and rude

Matthew M. 
Évaluation :
4

Fast service..

brett W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Doris H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher W.  |  Premières impressions 
Évaluation :
5

Service manager was terrific… very helpful in getting everything set up while I was on Long Island! Also, all of the staff were very pleasant.

Maria B.  |  Premières impressions 
Évaluation :
5

Very helpful staff clean facility also the management was awesome he was always helpful and very nice

tayanna m.  |  Expérience générale 
Évaluation :
5

Wonderful Understanding people! Norm the owner/manager went above and beyond to help me out! I ended up getting covid twice in 3 months and couldn't make arrangements to get my things out until I was out of Quarantine, he went beyond Great customer service to help me out! I definitely recommend this U-Haul for all your storage and moving needs! They are incredibly understanding and empathetic with there customers Real life problems and situations they will work with you! Over all An excellent Business man and an even better person! A wonderful Business!

Jessica V.  |  Expérience générale 
Évaluation :
5

The service I received was outstanding. The staff were friendly and helpful , they should be commended on jobs well done

JENI R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRANDON F.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jessica V.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBERT C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clarence L.  |  Premières impressions 
Évaluation :
5

I've rented many storage spaces from different facilities all over the country...this one in Glens Falls is the cleanest I've experienced...great location & friendly/helpful staff as well...very fair prices

robert s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAURIE A.  |  Expérience générale 
Évaluation :
5

The lady that helped me was great

Jason B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John S.  |  Expérience générale 
Évaluation :
4

Glad to see the constant improvements with the facility over the last few years. The staff at this location was always eager to assist with any issue.

GARY S.  |  Expérience générale 
Évaluation :
4

Fix the exit gate and make sure you get the facts correct before you accused someone of hitting it

ROBERT C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Howard M.  |  Online Move In 
Évaluation :
3

Le client n'a pas laissé de commentaire.

John S.  |  Premières impressions 
Évaluation :
1

Uhaul did not close out my account after an inspection on February 26th. Uhaul proceeded to charge card on file. I made a phone call to management who acknowledged the mistake and promised refund to card within five business days. Amex dud not refund and charged again for April directly to Amex. I called Norm who said he would take it up with Albany and return call. No call. I have contacted moving made easy which will provide evidence of February 25th move out. American Express will deal with this ultimately. Never again uhaul.

christine f.  |  Expérience générale 
Évaluation :
5

Great crew in this location.

joe o.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia S.  |  Premières impressions 
Évaluation :
5

Very helpful attendant. It was a rough move from out of state and he was very kind and friendly.

LAURIE A.  |  Premières impressions 
Évaluation :
5

Glen was wonderful to deal with. Very professional and helpful during the time I needed to rent a truck and a storage unit. Thank you Glen.

barbara g.  |  Expérience générale 
Évaluation :
5

This facilty and Mr. Norman Rivers are superb!!! Norman assisted me when my mom passed 4-years ago. The unit was safe, clean and heated. The staff were pleasant every time I was at the facility: professional, timely, considerate, and knowledgeable. Norman, again, promptlly assisted me when I arrived yesterday to complete unload ing the unit and rented a UHAUL for the goods to come to Buffalo. Thank you for a fine experience in the storage unit 331 and in renting trucks from the facility.

Kim T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

robert s.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

larry w.  |  Expérience générale 
Évaluation :
5

This is a very nice U-Haul facility with excellent staff!

Katherine B.  |  Expérience générale 
Évaluation :
5

I rented a climate controlled unit expecting just that. However, a sign inside the building says the temperature will not go below 45F. There is no air conditioning and the thermometer next to the sign was reading 85F. Clearly climate controlled means not freezing but no concern about heat and humidity

janel m.  |  Online Move In 
Évaluation :
5

U-Haul is always a good company to work with, and this location is particularly nice. Thank you to the wonderful staff and excellent management!

Katherine B.  |  Premières impressions 
Évaluation :
4

I could have used more lighting, it was difficult to see in unit

Bonnie S.  |  Expérience générale 
Évaluation :
5

Having a sticky situation on my hands the staff at Uhaul was amazing to work with and so very helpful , thank you very much

Jamie K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Harold S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason P.  |  Expérience générale 
Évaluation :
5

The staff was fantastic!

Kristy E.  |  Premières impressions 
Évaluation :
5

Moving is painfully daunting! The guys at U-Haul Queensbury go above and beyond to make it go as smooth as possible! The suggestions to do things easier and more economical was appreciated too!!

KellyAnn A.  |  Premières impressions 
Évaluation :
4

The securing of a site for my needs was smooth and the unit was just right for my needs

Michael P.  |  Expérience générale 
Évaluation :
5

The gentleman that I would with was absolutely awesome!!!!!

Christopher P.  |  Premières impressions 
Évaluation :
5

Great people, great friendly service,,very clean and secure. I highly recommend.

jessica a.  |  Expérience générale 
Évaluation :
5

This facility is fast, courteous, and professional in every aspect of their work. They made my moving experience a breeze, for sure the easiest part of my move! Felt valued as a person/customer.

suzette S.  |  Premières impressions 
Évaluation :
5

great place , secure and good service

Aaron E.  |  Expérience générale 
Évaluation :
3

Are there cheaper units than $94 a month?

chris m.  |  Premières impressions 
Évaluation :
4

The manager was very helpful to us over the 5 years that we had the storage unit for my mother.

Jean D.  |  Expérience générale 
Évaluation :
4

I got a brand new truck with 200 miles on it. The car dolly worked great when strapped down correctly. I even got a free month of storage for traveling one way. Low speeds are the key to towing a car.

Aaron E.  |  Premières impressions 
Évaluation :
5

U-haul was great as usual, and the staff was excellent at this location. Merci!

Katherine B.  |  Expérience générale 
Évaluation :
5

Great Place Great People Manager and his staff are always willing to help Clean, Safe and easy access I will be back This should be a model U-Haul dealer

WALTER W.  |  Expérience générale 
Évaluation :
5

The facility is conveniently located and excellently maintained

Vincent P.  |  Expérience générale 
Évaluation :
4

Staff was exceptionally helpful and proficient. Go Red Sox!

Franklin M.  |  Expérience générale 
Évaluation :
3

The staff told our moving helper that our box had arrived-it hadn't; he made an unnecessary 1 hour trip

Gregory S.  |  Expérience générale 
Évaluation :
5

This storage units is more than I ever wanted or thought a storage unit could be. The cleanliness, service, smiling faces, kind communications made me feel welcomed, cared for, my things were safe.

suzette s.  |  Expérience générale 
Évaluation :
5

Very sufficient and awesome customer service

Tayanna M.  |  Expérience générale 
Évaluation :
5

really happy with Queensbury, NY location and services... No so with Fort Walton Beach, people were not helpful and provided wrong information... their attitude were poor at best.

Raul G.  |  Expérience générale 
Évaluation :
5

N/a

jason r.  |  Expérience générale 
Évaluation :
5

Excellent service and super helpful. As a woman renting the truck and then emptying my unit by myself - I felt very safe and respected with zero condescension towards me because I am a woman.

Merritt D.  |  Expérience générale 
Évaluation :
5

Very pleased with the level of service and accommodation with my needs over the past year.

Jesseca P.  |  Expérience générale 
Évaluation :
5

All of the staff went out of their way to help us.

james W.  |  Réservation 
Évaluation :
3

Bien

Katie W.  |  Réservation 
Évaluation :
5

Merci

charles j.  |  Expérience générale 
Évaluation :
5

Great service

Kyle W.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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  • Icône de conteneur de U-Box
    Conteneurs U-Box®

    Nous expédions à l'autre bout de la ville et à l'autre bout du monde!

  • Icône de fournitures de déménagement
    Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

  • Icône d'attache de remorque
    Attaches de remorque

    U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.

  • Icône de propane
    Propane

    Propane service delivered straight to your door!

  • Icône Ventes de camions
    Camions à vendre

    Nous offrons la plus grande sélection de l'industrie!

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