Customer Reviews for U-Haul Moving & Storage of Glens Falls

4 889 évaluations

112 Main St   Queensbury, NY 12804
(I-87-Exit 18)

(518) 793-5126

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(518) 793-5126

112 Main St
Queensbury, NY 12804
(I-87-Exit 18)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Lyle S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul E. 
Évaluation :
5

So the equipment was well maintained but the inside was a little dirty . I still gave 5 stars because I know the business is short handed because no one wants to work anymore. I will be going back to rent from them again as I am moving to northern ny.

William P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

alan W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles B. 
Évaluation :
5

Rien

Jeremiah C. 
Évaluation :
3

You billed me twice, and now I have to sort it out.

David D. 
Évaluation :
1

Don't screw your customers out of their reservation because another customer extended. Cost me 400 for movers I couldn't use because of no truck. Instead of a 20' truck for Saturday and Sunday, I was given a 15' for Sunday. Here's the icing on the cake...Sunday 0900 ,at uhaul to pick up smaller truck a day late,went through all the paperwork changes etc.,Went out to inspect truck and the entire drivers side mirror was broken off and sitting in the passenger seat! These idiots actually put this back in their system to rent! Back inside I went with the mirror in my hand. Handed it to Norman Rivers, "the manager " he huffed and puffed then disappeared out back, leaving me standing there for 15 minutes until a a different employee got me another truck. Terrible experience. I've rented trucks from here for years, under different management, and had good experiences. This manager is lacking in every skill you need to manage a business. I won't be back to this location.

Jay M. 
Évaluation :
5

The app was used for the return & it took me over an hour to process. Good thing I came back early.

Mary F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRANDON F.  |  Premières impressions 
Évaluation :
1

Keys were not there for pickup, so i had to get the truck a day late They still charged me for 2 days even though it was their mistake, and they then harrassed me and called the cops on me when i asked dor my money back for 1 of the days

Tyler P. 
Évaluation :
5

No improvements needed.

Thomas C. 
Évaluation :
5

They were very nice, answered all my questions and even gave some suggestions on box sizes. 5 Stars! ⭐️ ⭐️⭐️⭐️⭐️

jane B. 
Évaluation :
5

No licence plate in the trailer. When we picked it up the girl who helped us was excellent. She told us that when we returned it that we should park it in the same spot out back. When we brought it back we did that. I went around front and told the man we were there. When he came out he immediately had an attitude! Plug it back in!! That's why it says drop-off out front!! We were taken back. I then told him to loose the attitude we were only doing what we were told. He did stop the attitude, but that was totally uncalled for. He wasn't busy when I went in, he was on a personal phone call!! I know because he said I gotta go, love you.

Gary H. 
Évaluation :
4

General Manager that waited on us was awesome! He made our day by having such a customer friendly attitude. The whole experience was great

Sheila S. 
Évaluation :
5

My experience with U-Haul was excellent including the manager who checked me in and out!

James T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James T. 
Évaluation :
5

I busted up my knee during moving and the manager was very accommodating and understanding. I will be going back to rent a truck when my knee heals to try again.

Diana C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michael R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

TIMOTHYJ JR O. 
Évaluation :
5

Very fast and friendly

Abbigail R. 
Évaluation :
5

Girls where friendly/help-full will go back. Great experience. Thanks

Mischelle J. 
Évaluation :
1

Employee charged me 10 $for cdw after I expressly declined it, and told me it wouldn't go through..but it did!

Steven N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kyle H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RAMIRO D. 
Évaluation :
5

The guy where I got the uhaul from in Glen Falls was cool as hell. He made everything easy and straight forward

OMAR B. 
Évaluation :
3

Pay your employees higher which is what they deserve and hire more employees so you don't have one person working at your location which means paying more.

Jason K. 
Évaluation :
5

They were awesome b

G.G. C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christina T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sherry P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike C. 
Évaluation :
5

The staff are friendly, helpful and good to work with

William B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bill H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary P. 
Évaluation :
5

Well done. Experience was what I had hoped for. Wish I had that experience every time I rented from U-Haul.

Sarah H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Graham P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

TYRONE M. 
Évaluation :
2

I will go to any other location but exit 18. The gentleman there was rude, didn't answer my questions and made the whole process very uncomfortable. I would recommend your company to anyone I have used for years for different jobs. Merci

John B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Collin B. 
Évaluation :
5

was greetted by 1 person,,,could have used 3 more people on counter,,,,,,waitted my turn was fast in and out,,,,,,,,

Edward P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel C. 
Évaluation :
5

Fast Friendly service.

BRETTN W. 
Évaluation :
5

It was perfect

ALLEN M S. 
Évaluation :
5

Can't think of anything, great experience.

PAULA H. 
Évaluation :
5

Staff is always very helpful and friendly and the owner is always nice and ready to help

tayanna M. 
Évaluation :
3

It was first thing in the morning and the attendant made me feel like I was bothering him, just because I was there to return my rental. Perhaps he should have a second cup of coffee and come prepare to do his job. There was other people waiting to check in also and no one had a attitude but the u-haul guy.

KEVIN T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tracey D. 
Évaluation :
4

The rental cost me an additional 20 $overnight fee because your app did not work properly upon return. Would not recognize my location despite all location services properly turned on and functional. Other than that everything was fine. Location services should not be a requirement for the self serve app. Only an idiot would not now if they were at the wrong location for return as it it on all pertinent paperwork and correspondence.

BRANDONH G. 
Évaluation :
5

Very professional and helpful

RUTHH P. 
Évaluation :
5

I would make sure people know about the taxes and fees, I was quoted 137 and then when I arrived I was told it was 167.

Matthew P. 
Évaluation :
5

Top to bottom, Great!

Allen S. 
Évaluation :
5

Very impressed with the owner very helpful

tayanna M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stefan C. 
Évaluation :
5

Send out less survey emails. I have 6 in my in box.

kyle R. 
Évaluation :
2

I reserved the truck for pick up at a location 2 miles from me. Instead, I was rerouted to a location 30 miles from me. This added an hour to my morning and evening as well as the extra cost I was charged per mile. The van I was given had a gas gauge that didn't work so I ended up having to fill up the tank on my way home and on my way back….. further adding to the expense. While the woman I picked the van up from had excellent customer service skills, the man I dropped it off to at the end of the day never actually made eye contact and didn't respond other than mono syllabic “k” and “key.” I was not able to accomplish everything I needed to accomplish because of the added travel time and the whole day cost me about triple what it should have.

NATALIE CHRISTIN S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RICHARD B. 
Évaluation :
5

I've used these anytime I need a uhaul which had been like 1 a year and I've never had an issue. The trucks work fine and the staff is very friendly and quick.

Douglas W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHEYENNE P. 
Évaluation :
5

The general manager, Norman, is GREAT!! Very helpful in any way he can. The employees at this U-Haul are very hard working. Especially wonderful is the woman that drives up from Troy (I'm sorry, I don't remember her name) & Norm. Thank you for your help.

ginny L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jessica V.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy R. 
Évaluation :
5

Another great experience

Kevin H. 
Évaluation :
5

Clean trucks, great customer service, easy experience

Kevin H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM JOSEPH H. 
Évaluation :
5

Excellent service à la clientèle

William K. 
Évaluation :
1

I had reserved a 15' truck MONTHS in advance (with a pick up location 2 miles from my house) for my cross country move and the DAY BEFORE I moved, I got a call saying they didn't have my truck and I had to now pick up my truck an hour away from my home. So a two hour round trip just to pick it up. Also was not offered any consolidation, extra miles, etc.

Brandon D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frederick F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keith Z. 
Évaluation :
5

The uhaul location on Main St in Queensbury has been wonderful. I've had to rent from them several times over the last couple of months. They have been helpful, polite, and have clean and reliable equipment. They even helped me out when the uhaul on Dix Ave messed up and didn't have a vehicle for me when I reserved one in ample tome.

Heather B. 
Évaluation :
5

The front windshield was very dirty. The front end shakes real bad at 55 mph The floor was dirty

Wendell Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KAREN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GARY N. 
Évaluation :
1

Rude- yelled at my family when we returned our trailer poor customer relations

Michelle K. 
Évaluation :
4

The person who was working at UHaul was excellent. She had a can do attitude; was efficient and knowledgeable. Her daughter was also employed there and did a great job.

ELIZABETH L H. 
Évaluation :
4

If dealing with a local store only, our experience would have been excellent however the computer system and having multiple people involved above the local level is a nightmare! I ordered two 26 foot trucks and an auto carrier.. my order did not change .. however the system messed it up and added 3 separate orders so I ended up getting over-charged! Ordering on-line is a nightmare ... deal with your local store agent only and save much money and grief!

steve M. 
Évaluation :
5

There was a mix up in the delivery of the truck I reserved, something out of the control of staff, but manager, Stephanie, was kind and found a van we could use for the day. Not the ideal solution (we had to make multiple trips), but she worked to accommodate me and the situation in a very professional and understanding manner.

Debrah J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Almy E. 
Évaluation :
4

I have had nothing but positive interactions with Uhaul staff. Moving can be so stressful and each uhaul employee I interacted with provided professional customer service. A giant kudos for the staff at the Glens Falls NY location!ðŸ'

JENNIFER A T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael B. 
Évaluation :
5

Very helpful in retrieving my EZ-Pass transponder, left in the vehicle accidentally.

CHRISTOPHER S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Owen U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jim S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS V. 
Évaluation :
5

Norm is awesome!

Raymond D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Charles A. 
Évaluation :
5

Excellent service!

THOMAS W F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glenn B. 
Évaluation :
2

Let the manager know that because the online service that made my appointment doesn't give him the right to try to cancel a customers held truck. The manager could not reach me by phone the day before but he wanted to cancel my appointment and give to someone else. I didn't even need it the the two hours I indicated and that would have been SHITTY SERVICE!! First come first service mine was just as important as the next guy. Will never enter his shop in the future, shame on you. Stephanie Myers

Stephanie M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL F B. 
Évaluation :
5

I had decided a few years ago to never use this location again due to the horrific staff that managed and operated the location. Due to necessity I had to utilize this location again and found that the new operations crew is wonderful, courteous and quite honestly has reestablished this location as a preferred vendor.

Robert L. 
Évaluation :
5

Very good service! Check out process was easy and fast. Easy access and a lot of room to navigate around facility.

James R. 
Évaluation :
5

Dropped here many times before Very good people

THOMASJ JR G. 
Évaluation :
5

Great service and friendly staff as always.

Dmitry F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KARLA AIDE G. 
Évaluation :
5

Excellent staff

Jennifer K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WENDY SUE M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBERT C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clarence L.  |  Premières impressions 
Évaluation :
5

I've rented many storage spaces from different facilities all over the country...this one in Glens Falls is the cleanest I've experienced...great location & friendly/helpful staff as well...very fair prices

robert s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAURIE A.  |  Expérience générale 
Évaluation :
5

The lady that helped me was great

Jason B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John S.  |  Expérience générale 
Évaluation :
4

Glad to see the constant improvements with the facility over the last few years. The staff at this location was always eager to assist with any issue.

GARY S.  |  Expérience générale 
Évaluation :
4

Fix the exit gate and make sure you get the facts correct before you accused someone of hitting it

ROBERT C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Howard M.  |  Online Move In 
Évaluation :
3

Le client n'a pas laissé de commentaire.

John S.  |  Premières impressions 
Évaluation :
1

Uhaul did not close out my account after an inspection on February 26th. Uhaul proceeded to charge card on file. I made a phone call to management who acknowledged the mistake and promised refund to card within five business days. Amex dud not refund and charged again for April directly to Amex. I called Norm who said he would take it up with Albany and return call. No call. I have contacted moving made easy which will provide evidence of February 25th move out. American Express will deal with this ultimately. Never again uhaul.

christine f.  |  Expérience générale 
Évaluation :
5

Great crew in this location.

joe o.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia S.  |  Premières impressions 
Évaluation :
5

Very helpful attendant. It was a rough move from out of state and he was very kind and friendly.

LAURIE A.  |  Premières impressions 
Évaluation :
5

Glen was wonderful to deal with. Very professional and helpful during the time I needed to rent a truck and a storage unit. Thank you Glen.

barbara g.  |  Expérience générale 
Évaluation :
5

This facilty and Mr. Norman Rivers are superb!!! Norman assisted me when my mom passed 4-years ago. The unit was safe, clean and heated. The staff were pleasant every time I was at the facility: professional, timely, considerate, and knowledgeable. Norman, again, promptlly assisted me when I arrived yesterday to complete unload ing the unit and rented a UHAUL for the goods to come to Buffalo. Thank you for a fine experience in the storage unit 331 and in renting trucks from the facility.

Kim T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

robert s.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

larry w.  |  Expérience générale 
Évaluation :
5

I rented a climate controlled unit expecting just that. However, a sign inside the building says the temperature will not go below 45F. There is no air conditioning and the thermometer next to the sign was reading 85F. Clearly climate controlled means not freezing but no concern about heat and humidity

janel m.  |  Online Move In 
Évaluation :
5

The staff was fantastic!

Kristy E.  |  Premières impressions 
Évaluation :
5

Moving is painfully daunting! The guys at U-Haul Queensbury go above and beyond to make it go as smooth as possible! The suggestions to do things easier and more economical was appreciated too!!

KellyAnn A.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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