Customer Reviews for U-Haul Moving & Storage of Glens Falls

4 932 évaluations

112 Main St   Queensbury, NY 12804
(I-87-Exit 18)

(518) 793-5126

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm

Services dans cet établissement :

Pour nous contacter

(518) 793-5126

112 Main St
Queensbury, NY 12804
(I-87-Exit 18)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Diane V. 
Évaluation :
1

When I would not let staff take my phone (during the pandemic this should not be required) he literally threw the keys at me. Very very rude and unprofessional

Curtis K. 
Évaluation :
5

Cheryl was great customer service. Great smile and attentive.

Caesar A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan Z. 
Évaluation :
5

I can honestly not think of anything that needed improvement, both at this location and the one 800 U-Haul were very helpful see associate I spoke with on the phone was absolutely wonderful when I needed an extension thank you so much for your services as we are adjusting to our new home!

JODIRENEE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kassandra L. 
Évaluation :
1

It's obviously a sign of our times but based on my experience on Sunday I will not be returning to y this facility, even though I have been renting equipment from them for many, many years. I reserved a van for a 9:30 pick up on Sunday. I arrived a little before 9:30 and had to wait for an attendant. It seemed to me that i was waiting quite some time which wasn't a big deal but what was is when another customer came in to the store and was followed in by the attendant. The attendant overlooked me, who had been standing there for quite some time and asked the other customer if she needed help. When I chimed in and said excuse me but I have been waiting for some assistance for what feels like 20 minutes she snapped back at me and said if you are going to give me attitude you can just leave. I don't have to rent our equipment to you. I think the other customer was as surprised as I was to the outburst of your attendant. I wasn't rude, I didn't raise my voice but calmly stated I had been waiting for quite some time for assistance. I get it, we are all tired but to be treated like that for absolutely NO reason whatsoever is absolutely not acceptable. I did nor said anything to have her react the way she did and trust me, if I didn't need the van so badly I would have walked out, never to return. Oh, and by the way, the vehicle smelled like a New York City subway car and the side cargo door would not close so we had to move my mother in laws stuff across town with a door that would not latch. Great equipment and even better customer service from this experience. Oh, and next time, I will go elsewhere, for sure as I don't need to be treated like I was for absolutely no reason whatsoever.

Anthony M. 
Évaluation :
5

Only complaint I have is the brakes on the truck were shot.

zacharyah B. 
Évaluation :
5

Norman was great at check in!

Scott B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jammie K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TAMMYM H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jamielee G. 
Évaluation :
5

The employee was nice and friendly. They were sympathetic to my problem with the other shop.

CHRISTINA W. 
Évaluation :
5

Wonderful Understanding people! Norm the owner/manager went above and beyond to help me out! I ended up getting covid twice in 3 months and couldn't make arrangements to get my things out until I was out of Quarantine, he went beyond Great customer service to help me out! I definitely recommend this U-Haul for all your storage and moving needs! They are incredibly understanding and empathetic with there customers Real life problems and situations they will work with you! Over all An excellent Business man and an even better person! A wonderful Business!

Jessica V.  |  Expérience générale 
Évaluation :
5

The whole process of renting a trailer was very easy. The staff was great.

Robert K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Charles B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Christopher B. 
Évaluation :
5

Knowledgeable and helpful staff

Richard S. 
Évaluation :
5

Zero problems with prompt service.

Donald M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James M. 
Évaluation :
5

Norman works hard and is conscientious

Richard G. 
Évaluation :
5

Everything was very good at the Glens Falls location. Norman was very helpful.

William N. 
Évaluation :
5

Everyone was amazing! It was my first time renting any truck. I did not know if I could manage it, alone. But everyone was so kind. They helped me chose the right truck for the job, made sure I knew how to open door, undo latch, pull out ramp, and close it up again. When the store had closed early, they let me park it at Uhaul and have the rest of 24 hours to pick up and take home. There were 4 people who helped me, a 73 yr old lady. Pulled it off! Thank you for a great experience! I highly recommend these wonderful people. Loved my truck!! Thank you all!

Constance W. 
Évaluation :
5

The service I received was outstanding. The staff were friendly and helpful , they should be commended on jobs well done

JENI R.  |  Premières impressions 
Évaluation :
5

The staff were friendly and helpful, they were knowledgable regarding all renting options. I feel the customer service was above and beyond

Jeni R. 
Évaluation :
5

Nice people, good service. Van was fine and just what I needed. Will certainly use again in future!

Timothy R. 
Évaluation :
5

Your staff was great! Rental transaction was handled quickly and professionally. Equipment was ready and waiting for me when I arrived.

John F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHENESMOND L. 
Évaluation :
5

Outstanding service from KP…

GREGORYEDWARD P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey M. 
Évaluation :
5

UHAUL in Queensbury, NY made it easy to pick up and return trucks for the Adirondack Marathon, our 25th Anniversary. Merci les gars!

glen R. 
Évaluation :
5

UHaul in Queensbury, NY made it easy to pick up and return trucks for the Adirondack Marathon, our 25th Anniversary. Thank you guys!

scott I. 
Évaluation :
5

There was one issue with a trailer tire being underinflated. The manager was made aware and resolved the issue.

James S. 
Évaluation :
5

I was happy with the service.

Peter R. 
Évaluation :
5

Picking up the uhaul at the Queensbury, NY location was fast and easy. The store had friendly helpful employees that were fantastic to work with. However dropping the uhaul off in Jacksonville was a headache and a half!!! First of all the location we were supposed to return the uhaul was just a storage unit that had no uhaul signs or anything. I called the number and reached a person who told me they weren't open yet because we were 3 minutes before the 9am drop off time. Looking online the site says they aren't even open at all on the weekends. I tried calling the corporate office and to get to a live person to talk to regular ding changing my drop off location was 72 minutes. I called the Queensbury office and they suggested I just find a different location so I started searching. I went to 3 other locations that were uhaul drop off spots and none were open, finally the fourth spot was open and a helpful gentleman helped me with my drop off. I suggest when booking future drop off locations to have some that are clearly labeled as a uhaul location that are either open or have a drop box for keys. I do not recommend Jacksonville's mini storage for drop off at all since this is where my scheduled drop off location was to be.

Jennifer J. 
Évaluation :
1

They added 14,00 $ for insurance, I didn't ask for and were going to over charge me 16,00 $ for under filling the gas. I sent them pictures of the gas gage before I left and after I dropped it off. It had more gas when I dropped it off. Then they thought I hung up and were talking bad about me. Oh brother

Mark M. 
Évaluation :
5

I ordered a dolly and it was not in the truck. Turns out I didn't need it. It was taken off my bill. Staff was wonderful and answered all my questions

Denise C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald J. 
Évaluation :
5

Great customer service but would be beneficial to tell customers where the key drop off is at northway in gansevoort took forever to find it

Diann V. 
Évaluation :
5

Need tie offs on both sides of the trailer. The one we had only had a tie off on one side very inconvenient

Steven T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Martin H. 
Évaluation :
1

The people who are in charge have no smiles and acted like they didn't want to be there the truck was filthy and Windows so dirty couldn't see and no signs of an cleaning whats so ever and don't ask any questions unless you want to an attitude.

William H. 
Évaluation :
5

I needed to drop off prior to opening time and they were already there and willing to help me. Wow, what a relief! They really worked with me.

James S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lyle S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul E. 
Évaluation :
5

So the equipment was well maintained but the inside was a little dirty . I still gave 5 stars because I know the business is short handed because no one wants to work anymore. I will be going back to rent from them again as I am moving to northern ny.

William P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

alan W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles B. 
Évaluation :
5

Rien

Jeremiah C. 
Évaluation :
3

You billed me twice, and now I have to sort it out.

David D. 
Évaluation :
1

Don't screw your customers out of their reservation because another customer extended. Cost me 400 for movers I couldn't use because of no truck. Instead of a 20' truck for Saturday and Sunday, I was given a 15' for Sunday. Here's the icing on the cake...Sunday 0900 ,at uhaul to pick up smaller truck a day late,went through all the paperwork changes etc.,Went out to inspect truck and the entire drivers side mirror was broken off and sitting in the passenger seat! These idiots actually put this back in their system to rent! Back inside I went with the mirror in my hand. Handed it to Norman Rivers, "the manager " he huffed and puffed then disappeared out back, leaving me standing there for 15 minutes until a a different employee got me another truck. Terrible experience. I've rented trucks from here for years, under different management, and had good experiences. This manager is lacking in every skill you need to manage a business. I won't be back to this location.

Jay M. 
Évaluation :
5

The app was used for the return & it took me over an hour to process. Good thing I came back early.

Mary F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRANDON F.  |  Premières impressions 
Évaluation :
1

Keys were not there for pickup, so i had to get the truck a day late They still charged me for 2 days even though it was their mistake, and they then harrassed me and called the cops on me when i asked dor my money back for 1 of the days

Tyler P. 
Évaluation :
5

No improvements needed.

Thomas C. 
Évaluation :
5

They were very nice, answered all my questions and even gave some suggestions on box sizes. 5 Stars! ⭐️ ⭐️⭐️⭐️⭐️

jane B. 
Évaluation :
5

No licence plate in the trailer. When we picked it up the girl who helped us was excellent. She told us that when we returned it that we should park it in the same spot out back. When we brought it back we did that. I went around front and told the man we were there. When he came out he immediately had an attitude! Plug it back in!! That's why it says drop-off out front!! We were taken back. I then told him to loose the attitude we were only doing what we were told. He did stop the attitude, but that was totally uncalled for. He wasn't busy when I went in, he was on a personal phone call!! I know because he said I gotta go, love you.

Gary H. 
Évaluation :
4

General Manager that waited on us was awesome! He made our day by having such a customer friendly attitude. The whole experience was great

Sheila S. 
Évaluation :
5

My experience with U-Haul was excellent including the manager who checked me in and out!

James T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James T. 
Évaluation :
5

I busted up my knee during moving and the manager was very accommodating and understanding. I will be going back to rent a truck when my knee heals to try again.

Diana C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michael R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

TIMOTHYJ JR O. 
Évaluation :
5

Very fast and friendly

Abbigail R. 
Évaluation :
5

Girls where friendly/help-full will go back. Great experience. Thanks

Mischelle J. 
Évaluation :
1

Employee charged me 10 $for cdw after I expressly declined it, and told me it wouldn't go through..but it did!

Steven N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kyle H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RAMIRO D. 
Évaluation :
5

The guy where I got the uhaul from in Glen Falls was cool as hell. He made everything easy and straight forward

OMAR B. 
Évaluation :
3

Pay your employees higher which is what they deserve and hire more employees so you don't have one person working at your location which means paying more.

Jason K. 
Évaluation :
5

They were awesome b

G.G. C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christina T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sherry P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike C. 
Évaluation :
5

The staff are friendly, helpful and good to work with

William B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bill H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary P. 
Évaluation :
5

Well done. Experience was what I had hoped for. Wish I had that experience every time I rented from U-Haul.

Sarah H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Graham P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

TYRONE M. 
Évaluation :
2

I will go to any other location but exit 18. The gentleman there was rude, didn't answer my questions and made the whole process very uncomfortable. I would recommend your company to anyone I have used for years for different jobs. Merci

John B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Collin B. 
Évaluation :
5

was greetted by 1 person,,,could have used 3 more people on counter,,,,,,waitted my turn was fast in and out,,,,,,,,

Edward P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel C. 
Évaluation :
5

Fast Friendly service.

BRETTN W. 
Évaluation :
5

It was perfect

ALLEN M S. 
Évaluation :
5

Can't think of anything, great experience.

PAULA H. 
Évaluation :
5

Staff is always very helpful and friendly and the owner is always nice and ready to help

tayanna M. 
Évaluation :
3

It was first thing in the morning and the attendant made me feel like I was bothering him, just because I was there to return my rental. Perhaps he should have a second cup of coffee and come prepare to do his job. There was other people waiting to check in also and no one had a attitude but the u-haul guy.

KEVIN T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tracey D. 
Évaluation :
4

The rental cost me an additional 20 $overnight fee because your app did not work properly upon return. Would not recognize my location despite all location services properly turned on and functional. Other than that everything was fine. Location services should not be a requirement for the self serve app. Only an idiot would not now if they were at the wrong location for return as it it on all pertinent paperwork and correspondence.

BRANDONH G. 
Évaluation :
5

Very professional and helpful

RUTHH P. 
Évaluation :
5

I would make sure people know about the taxes and fees, I was quoted 137 and then when I arrived I was told it was 167.

Matthew P. 
Évaluation :
5

Top to bottom, Great!

Allen S. 
Évaluation :
5

Very impressed with the owner very helpful

tayanna M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stefan C. 
Évaluation :
5

Send out less survey emails. I have 6 in my in box.

kyle R. 
Évaluation :
2

I reserved the truck for pick up at a location 2 miles from me. Instead, I was rerouted to a location 30 miles from me. This added an hour to my morning and evening as well as the extra cost I was charged per mile. The van I was given had a gas gauge that didn't work so I ended up having to fill up the tank on my way home and on my way back….. further adding to the expense. While the woman I picked the van up from had excellent customer service skills, the man I dropped it off to at the end of the day never actually made eye contact and didn't respond other than mono syllabic “k” and “key.” I was not able to accomplish everything I needed to accomplish because of the added travel time and the whole day cost me about triple what it should have.

NATALIE CHRISTIN S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RICHARD B. 
Évaluation :
5

I've used these anytime I need a uhaul which had been like 1 a year and I've never had an issue. The trucks work fine and the staff is very friendly and quick.

Douglas W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jessica V.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBERT C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clarence L.  |  Premières impressions 
Évaluation :
5

I've rented many storage spaces from different facilities all over the country...this one in Glens Falls is the cleanest I've experienced...great location & friendly/helpful staff as well...very fair prices

robert s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAURIE A.  |  Expérience générale 
Évaluation :
5

The lady that helped me was great

Jason B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John S.  |  Expérience générale 
Évaluation :
4

Glad to see the constant improvements with the facility over the last few years. The staff at this location was always eager to assist with any issue.

GARY S.  |  Expérience générale 
Évaluation :
4

Fix the exit gate and make sure you get the facts correct before you accused someone of hitting it

ROBERT C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Howard M.  |  Online Move In 
Évaluation :
3

Le client n'a pas laissé de commentaire.

John S.  |  Premières impressions 
Évaluation :
1

Uhaul did not close out my account after an inspection on February 26th. Uhaul proceeded to charge card on file. I made a phone call to management who acknowledged the mistake and promised refund to card within five business days. Amex dud not refund and charged again for April directly to Amex. I called Norm who said he would take it up with Albany and return call. No call. I have contacted moving made easy which will provide evidence of February 25th move out. American Express will deal with this ultimately. Never again uhaul.

christine f.  |  Expérience générale 
Évaluation :
5

Great crew in this location.

joe o.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia S.  |  Premières impressions 
Évaluation :
5

Very helpful attendant. It was a rough move from out of state and he was very kind and friendly.

LAURIE A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

robert s.  |  Premières impressions 
Évaluation :
5

I rented a climate controlled unit expecting just that. However, a sign inside the building says the temperature will not go below 45F. There is no air conditioning and the thermometer next to the sign was reading 85F. Clearly climate controlled means not freezing but no concern about heat and humidity

janel m.  |  Online Move In 
Évaluation :
5

Moving is painfully daunting! The guys at U-Haul Queensbury go above and beyond to make it go as smooth as possible! The suggestions to do things easier and more economical was appreciated too!!

KellyAnn A.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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