Évaluations des clients U-Haul Moving & Storage of Groton

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Groton

Cote générale :

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JOEL T.
Évaluation :

Nothing

timothy m. | Expérience générale |
Évaluation :

Very clean and secure. Staff is very knowledgeable and very helpful.

Edward F.
Évaluation :

Le client n'a pas laissé de commentaire.

J Richard L. | Premières impressions |
Évaluation :

Very convenient and easy to use. Very friendly and helpful staff. Also, appreciate your minding COVID guidelines. That is very important to me.

RONSY V.
Évaluation :

Le client n'a pas laissé de commentaire.

Andrew R.
Évaluation :

I used the mobile check-in in order to have a quick and COVID friendly pickup. Three check-in through the app was not quick, and in order to get the keys I had to use a lock that is clearly not cleaned. I was given a wrong code for the lock. The truck did not have the appliance dolly I rented in it. The truck required a front alignment and shook terribly going over 50mph. I was charged for fuel as the fuel gauge was not checked to ensure the customer prior to me didn't lie. The pictures that are showed for scratches are clearly not recent.

JANE R.
Évaluation :

Le client n'a pas laissé de commentaire.

gary b. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Christopher B.
Évaluation :

All three employees were wonderful. Professional and courteous. They even changed the ball on the receiver for me. I will use you guys again and recommend. Thank you

Walter G.
Évaluation :

Check out took way too long. We were on the road for quite some time and after unloading needed to find a bathroom. We had to return to the drop off point just to take photos, even thought I took some after emptying the trailer. Rented twice, and two times I have had issues issues. I am not likely to rent again unless I really need to.

Nicoletta C.
Évaluation :

There was food in the cabin. I didn't realize it until I had already drove off - a whole dried prune by the look of it, pistachio shells and a peanut. With the COVID, I would have expected a better-than-usual cleaning, not worst. Sadly the location is central; if I had choices, I would go somewhere else. Robert M. is the only nice person.

Steve M.
Évaluation :

Groton was great and very friendly. North Naples was not. Doug was the customer service rep in North Naples and was very antagonistic. He was of no help In trying to locate my U boxes that were delivered to North Fort Myers and even told me that the name was U haul and that meant that I was responsible for the hauling. He finally asked if I would like for him to get in his car and go look for the u boxes and left the area where we were talking. He is very disrespectful and left me not wanting to deal or recommend U haul to anyone.

bruce L.
Évaluation :

The process of renting the truck was easy and quick.

Miriam S. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

JUAN CARLOS C. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Joseph F.
Évaluation :

Le client n'a pas laissé de commentaire.

david D.
Évaluation :

Everything great!

kala P.
Évaluation :

A minor mix up with the truck being used, it appeared that someone else had the truck assigned to my spot. Which led to a little wait Due to confusion amongst staff when picking up and returning the truck. Other than that the customer service was great.

Glenn G.
Évaluation :

Easy process to return. Helpful staff.

Jeff M.
Évaluation :

Fire the manager. This was an incredibly disappointing experience with uhaul that cost me double the quote price due to the location being ill prepared and lazy workers- including the manager. Feel free to call me for details. 9515292836.

timothy m. | Premières impressions |
Évaluation :

Alissa is outstanding made everything very easy to understand and explained in detail .

DAVIDANDREW A.
Évaluation :

Trailer was not in great shape. Booking experience was frustrating. I reserved at one location where the website stated equipment was available. I then was told the day before I had to pick up the trailer 25 miles away

Rolland V. | Expérience générale |
Évaluation :

I have used other storage facilities before but this location is the BEST! It's so clean, organized, accessible, wide hallways and the elevator always worked! The staff was very helpful and friendly. If needed, I will use this location again!

susan B.
Évaluation :

We had a great experience with U haul! Thank you so much for your help!

George Z.
Évaluation :

A place for customers to sit while waiting to be attended. Move and restock some flat cartons and replace with some chairs.

Suzanne S.
Évaluation :

Take better care of the trucks, The truck I had shook really bad, the steering was very loos and needed a tune up.

David D.
Évaluation :

I was charged an extra mileage fee. And when I call to review it, I get a voicemail with a wait time of 20 minutes and then another time of 25 minutes. You really need an answering service. I still haven't been able to request the refund for the overcharged mileage amount...

Sarah S. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Sarah S.
Évaluation :

Le client n'a pas laissé de commentaire.

CHRISTOPHER P.
Évaluation :

Staff was rude wire no mask, gave me wrong truck, did not apologize. Treated me very poorly will never rent from their again

Robert M.
Évaluation :

Staff was great. Very friendly and professional. Great experience, great location.

ROBERT P.
Évaluation :

Le client n'a pas laissé de commentaire.

Jeff B.
Évaluation :

Le client n'a pas laissé de commentaire.

michael L.
Évaluation :

The truck itself and the facility were impeccable. I will tell you if I had a way of not paying the rental fee I would have stuck it up your you know what. The transmission was in such bad shape that we picked it up Friday night and it was already running, took it home, I only live like 2 mi from the pickup. On Saturday morning we started the truck and it would not go into gear after several attempts it finally went into gear so we drove from Connecticut to South Jersey never turned it off and the other issue was the alignment was off so bad that you literally had a fight the steering wheel the entire ride from Connecticut to South Jersey. I think it is incredibly irresponsible that you don't service these vehicles so that your customers are as safe as they would be as if you yourself were driving it. A very very unhappy customer!

Salvatore S.
Évaluation :

The bed of the truck was very clean. The interior cab of the truck was very dirty. The wiper blade was torn, and the windows were very dirty.

Ryan S.
Évaluation :

When I first showed up Saturday without a reservation, the staff was not very helpful. Returning Sunday with a reservation however, both the front desk, as well as the employee who checked me back in were very friendly and helpful

john G.
Évaluation :

Nothing. It was fine. I needed blankets to cover my furniture, and lo and behold, they had them !! I grinned from ear to ear. He made my day ! It was awesome !!

MERINA C.
Évaluation :

Le client n'a pas laissé de commentaire.

William B.
Évaluation :

Le client n'a pas laissé de commentaire.

Raphael S.
Évaluation :

Le client n'a pas laissé de commentaire.

Jennifer W.
Évaluation :

Le client n'a pas laissé de commentaire.

JOHN S.
Évaluation :

Le client n'a pas laissé de commentaire.

Michelle C. | Premières impressions |
Évaluation :

Was there twice this week. On Wednesday 9/9 and on Saturday 9/12. On Wednesday when I arrived very early at the opening of the facility...the man that opened it was very kind and helpful. He answered all my questions and made me feel better by his courtesy and answers. The move for me (from NC to CT by myself was a traumatic move, unexpected, expensive, stressful and intense taking three months total of work. ) on Saturday when I came in to pay and/sign up for the storage units (two units 10 X 10 and side by side the man that helped me didn't speak. He was quite different from the man that had helped me on Wednesday. The man on Wednesday was white and his name started with a "D". The man on Saturday was African American and was tall and thin. He did a good job and showed me how to use the key card, how and where to enter the building (the building was 3 stories) and then how to take the elevator and location of the two side by side units. Then showed me how to exit the building and key out. He did a good job at accomplishing the job actions, but he would not speak, smile, respond or say anything. He was good at his job but just would have been more helpful if he spoke. I tried to engage in some light conversation as he walked with me to show me to the unit but you couldn't get him to say a word. He answered questions about the storage unit, etc. It just would of been a bit more nicer if he had been like the other man and tried to speak. It would of helped me feel less awkward. Otherwise he did a very thorough job. Was clear with instructions, with showing me how to do everything and making sure I understood and could do everything. I just wanted him to speak, so I would feel more at ease and less awkward.

richard C.
Évaluation :

Nothing. Everything was just fine.

Diane T.
Évaluation :

Give a military discount

Diane T.
Évaluation :

Give a military discount

Joel T.
Évaluation :

Le client n'a pas laissé de commentaire.

Marc S.
Évaluation :

They are thoughtful,courteous and helpful. What else could you ask for?

David A.
Évaluation :

Customer service at this location was awesome. Staff was helpful and quick. Equipment was a bit beat up but not due to maintenance at this location. The trailer had just been used a lot

William B.
Évaluation :

Le client n'a pas laissé de commentaire.

Susan B.
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Le client n'a pas laissé de commentaire.

Courtney M.
Évaluation :

Le client n'a pas laissé de commentaire.

Casey S.
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Le client n'a pas laissé de commentaire.

Micheal W.
Évaluation :

Can't think of anything. Went very smoothly.

stephen A.
Évaluation :

Mileage rate could be more reasonable. My truck rental needed a front wheel alignment. The steering wheel shook while I was driving.

Andrew B.
Évaluation :

Le client n'a pas laissé de commentaire.

Shannon N.
Évaluation :

Le client n'a pas laissé de commentaire.

Giuseppe C.
Évaluation :

Le client n'a pas laissé de commentaire.

Conor D.
Évaluation :

Le client n'a pas laissé de commentaire.

Raviraj N.
Évaluation :

Le client n'a pas laissé de commentaire.

John W.
Évaluation :

Large amount of equipment. Very convenient.

JEREMY B.
Évaluation :

No improvement needed

Kathleen H.
Évaluation :

Employees were very friendly and helpful.

Kimberly W. | Expérience générale |
Évaluation :

Thank you truly, You all have been great.

NICHOLAS D.
Évaluation :

Le client n'a pas laissé de commentaire.

April N.
Évaluation :

I had experienced the worst customer service along with being talked to and treated rudely and degrading. I WOULD LIKE A REFUND OF WHAT I PAID $672.62. I FILED A GRIEVANCE AND A COMPLAINT WITH CUSTOMER SERVICE. Case no. 2818230

cameron T.
Évaluation :

Le client n'a pas laissé de commentaire.

stephainie B.
Évaluation :

Truck didn't drive great but it got the job done and it was clean. Staff was very friendly and helpful.

Patrick D.
Évaluation :

Le client n'a pas laissé de commentaire.

Alexis S. | Expérience générale |
Évaluation :

We originally booked a unit on the phone and when we arrived we realized that the unit was a little too small for all the things in our STUFFED 10ft truck and the staff memeber there was happy to change it for us and we had a great experience there.

Alexis S.
Évaluation :

Much better than my last experience, much quicker, much cleaner, and an over all easy and good experience!

bryan D.
Évaluation :

guys were great there. Helpful, knowledgable, and friendly. your systems are very efficient - thank you!

Bruce O.
Évaluation :

Le client n'a pas laissé de commentaire.

mark M.
Évaluation :

Le client n'a pas laissé de commentaire.

Ted M.
Évaluation :

Le client n'a pas laissé de commentaire.

Mark M.
Évaluation :

Le client n'a pas laissé de commentaire.

Sergio T.
Évaluation :

Aleisha was fantastic! She showed us our storage unit, told us many things we needed to know, and is a superior customer service provider. The location was so clean and well organized!

Louis A. | Premières impressions |
Évaluation :

Took the time to show me unit and using card access very friendly

Donald D.
Évaluation :

Le client n'a pas laissé de commentaire.

Richard S.
Évaluation :

Le client n'a pas laissé de commentaire.

John S.
Évaluation :

The staff at this location was outstanding. They were clearly dedicated and did everything they could to make sure all went well, which it did! It was the best vehicle rental I've ever had. Flawless. Many thanks to them and to U-Haul!!

john H.
Évaluation :

i had trouble logging in but the employee at the store was very helpful.

geri-anne B.
Évaluation :

More review of how to work the van features would have been helpful.

William M.
Évaluation :

Le client n'a pas laissé de commentaire.

aaron H.
Évaluation :

Rented truck ac didn't work at all and my closing for house got delay but got called I'm by U-Haul at 3pm to return it By 5pm with entire truck full ....extremely poor customer service will probably not return again after smaller truck I had to rent to finish move .

Martha C.
Évaluation :

Drop off process in particular was easy and pleasant. Would have preferred some kind of description of the cleaning process at pickup AND THE REMOVAL OF THE REVOLTING CARDBOARD WINDSHIELD SIGN. that was absolute filth.

Rebekah M.
Évaluation :

Le client n'a pas laissé de commentaire.

Susana C.
Évaluation :

It was my first time renting from Uhaul and I was pleased with how easy it all was. Check in felt safe in person at the location since an appropriate distance was kept and I used the online return process since I did it after hours. Thank you!

Krista M.
Évaluation :

Le client n'a pas laissé de commentaire.

Linwood W. | Expérience générale |
Évaluation :

Great facilities

Alexis S. | Premières impressions |
Évaluation :

The staff was very nice, and although it was not their fault, changed our storage locker to a larger locker due to the fact that we had a 10ft truck and a storage locker reserved for only half the capacity of the truck. And they did it with general ease and a smile on thier face.

Daniel S.
Évaluation :

Le client n'a pas laissé de commentaire.

Caitlin T.
Évaluation :

Le client n'a pas laissé de commentaire.

Jimmie R.
Évaluation :

Le client n'a pas laissé de commentaire.

Thomas R.
Évaluation :

Attendant was courteous, knowedable and very helpful. Eguipment was positioned and ready to go.

Andre W.
Évaluation :

Le client n'a pas laissé de commentaire.

James F.
Évaluation :

Le client n'a pas laissé de commentaire.

David T. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Brian K.
Évaluation :

Le client n'a pas laissé de commentaire.

frank R.
Évaluation :

Quick courteous customer service. Thank you!

Stephen P.
Évaluation :

Le client n'a pas laissé de commentaire.

Keith B.
Évaluation :

The equipment was clean and I would recommend UHaul in general. But my experience was far from Excellent. I requested a 26 foot truck for my rental, hoping it would enable me to complete my move in two trips. Unfortunately they did not have a 26 foot truck so I was stuck with a 20 foot truck and this meant I could not complete my move in two trips and it required a third trip. In fact a fourth trip would have been good but three is already too many for one day, and I was just moving a few towns away.

David N.
Évaluation :

Le client n'a pas laissé de commentaire.

JOHN C.
Évaluation :

Always a great experience!! Everything was prompt and courteous. Great experience

Jaime P.
Évaluation :

Le client n'a pas laissé de commentaire.

Jeffrey S.
Évaluation :

Steering wheel a bit sticky but everything else ok

Amanda M.
Évaluation :

Staff was extremely nice, helpful, and attentive.

Lorrie D.
Évaluation :

Every employee I encountered was helpful, courteous and went above and beyond! Moving is stressful, my experience with the team at this location was great and on a sweltering day at the end of July it was greatly appreciated. They observed current COVID guidelines.

victoria C.
Évaluation :

Le client n'a pas laissé de commentaire.

jake O.
Évaluation :

For being a location in a town with a Navy Sub base, it's surprising to me that this place doesn't offer a military discount and we didn't get the appliance dolly in our truck that we should have. But the truck was clean and the employees we interacted with were really nice so that was good.

Christine S. | Premières impressions |
Évaluation :

Robert Murray was extra helpful- he was awesome

Jamie A. | Premières impressions |
Évaluation :

Great customer service !

Amanda Z.
Évaluation :

You should be able to drop truck at different locations.

Steve P.
Évaluation :

Le client n'a pas laissé de commentaire.

Therese M.
Évaluation :

Le client n'a pas laissé de commentaire.

Henry B.
Évaluation :

Le client n'a pas laissé de commentaire.

Lisa B.
Évaluation :

So in the morning we got the van with the app and it was beyond easy to use! The entire reservation of the truck and pickup was so simple we thought "There must be more to this". The best part, was when we returned it, a UHaul rep was already out there and took care of the return for us. We would have been okay doing it ourselves, but this extra care and attention your associate showed us was by far the highlight of our experience!

HENRY S. | Expérience générale |
Évaluation :

Easy breezy. Staff was great super helpful and nice but not overbearing which can be a real drain. 10/10 would use this space again Only left be

RodneyHeather D. | Premières impressions |
Évaluation :

the staff's kindness and assistance more than made up for the disappearance of my internet reservation. So if you reserve online but they can't pull it up on the computer, don't sweat it...they're super helpful and nice people. The place is spotless. Glad I chose this one.

Marina M. | Premières impressions |
Évaluation :

I just got charged almost $700 when I was told that wouldn't happen after the general manager, Ryan, told me that wouldn't happen. I am very upset with this store. The girl who booked my storage unit didn't give me a big enough unit. The access was locked even though I had a card, both times that I went to unload.

Scott P. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

mary s. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Deborah W. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Rossana P. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Tanya H. | Premières impressions |
Évaluation :

The young man that helped me was very nice and helpful

Tawana C. | Premières impressions |
Évaluation :

I wasn’t given the information for after hours entrance & couldn’t unload my belongings into the storage room. I had my people lined up to help but then couldn’t get in. Even called the number & no response. The next day I go into explain what happened there wasn’t much of an “I care”. Not only did I have to unload by myself, I had to do so in the rain. I am exceptionally unhappy. The GM Ryan B was arrogant & indignant. This is really unfortunate because I have always been so pleased with UHaul.

Priscilla B. | Premières impressions |
Évaluation :

I would pass recommendations to others

Albert S. | Premières impressions |
Évaluation :

Sales associate could not get the check in/out cards to work. Told me to come back the next day to see IF they work.

Melvin L. | Expérience générale |
Évaluation :

The team in Groton was outstanding, keep up the good work.

Laura S. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Michael S. | Premières impressions |
Évaluation :

Check in was quick and easy.

Dawn S. | Premières impressions |
Évaluation :

Alicia was FANTASTIC!!!! She explained the facility, unit, security system, and policies with clarity and expertise. She listened intently to our questions and answered them thoroughly with a smile.

Linwood W. | Premières impressions |
Évaluation :

Great Place . Temperature controlled storage. Everything is orderly and clean.

Mike F. | Premières impressions |
Évaluation :

Excellent

carlie p. | Premières impressions |
Évaluation :

The manager was excellent!! The 2 young kids working when I returned were terrible too busy talking amongst each other. I was an inconvenience to them for being there.

Jennifer M. | Premières impressions |
Évaluation :

Great customer service although understaffed. The reps were informative & went above even early am! Polite & courteous.

Jennifer C. | Expérience générale |
Évaluation :

The elevator issues were a real problem for me and the high fees to rent there and then get hit with additional late fees when you’re only a couple days late is pretty brutal.

Dolly Z. | Premières impressions |
Évaluation :

Service was beyond my expectations. Keep your excellent quality of work.

Kristen S. | Premières impressions |
Évaluation :

Anthony was very helpful with getting my truck returned and getting me a storage unit that suited my needs

Mark S. | Expérience générale |
Évaluation :

Place looks and feels brand new. Staff was super friendly and always helpful. The free 30 days was exactly what I needed while in between moves. Will definitely return here for the next storage need.

Robert M. | Expérience générale |
Évaluation :

n/a

HAROLD P. | Expérience générale |
Évaluation :

Great service

Kimberly W. | Expérience générale |
Évaluation :

Some of the process for being the unit (had to give info 3 times between phone and the with computer issues, and with closing out) were frustrating, but employees were friendly which helped.

Sandra S. | Premières impressions |
Évaluation :

Needed a large unit near elevator as I was storing a whole house. Upon arrival was given the farthest unit away, not convenient for my movers and cost me an additional 3 hours of movers hourly rate.

jessica h. | Premières impressions |
Évaluation :

Groton U-Haul Customer service is amazing thanks everyone

Kristen R. | Premières impressions |
Évaluation :

The team was helpful and understanding. Ryan’s customer service was top notch!

Rpbert Z. | Expérience générale |
Évaluation :

The customer service was excellent.

Sherry W. | Premières impressions |
Évaluation :

Excellent customer service, from description, to answering questions, to touring facility. Robert Murray definitely deserved 5 stars.

Francisco M. | Premières impressions |
Évaluation :

Anthony was super knowledgeable and a pleasure to talk to. Facilities are brand new and in excellent conditions.

Ron E. | Expérience générale |
Évaluation :

Very helpful staff, and secure facility.

Julio N. | Expérience générale |
Évaluation :

As a first time customer I was very happy & satisfied with staff and the storage unit. Everything was well organized and clean plus staff was very helpful with directions & questions. I would retur

John G. | Expérience générale |
Évaluation :

Exceptional storage facility

Thomas M. | Expérience générale |
Évaluation :

Josh was very helpful and friendly.

Theodore R H. | Réservation |
Évaluation :

Very helpful staff, very pleasant experience. Thank you!

Mike S. | Expérience générale |
Évaluation :

I am amazed at how laid back is the staff.

Elizabeth H. | Expérience générale |
Évaluation :

I was very pleased with the facility and unit. The building is climate controlled, a big factor in storing items, very secure, well lit, with plenty of carts. Staff very helpful made truck rental ez

Teresa D. | Expérience générale |
Évaluation :

Anthony went universal and beyond to help!

Mike S. | Réservation |
Évaluation :

Facilities are up to code, organized and neat.

Joseph T. | Expérience générale |
Évaluation :

The owner Ryan was very helpful

George Z. | Réservation |
Évaluation :

Excellent service. All questions answered professionally. Clean facilities and requests accommodated.

Barrington J. | Expérience générale |
Évaluation :

The staff go above and beyond to assist, I mistakenly left a napsack with important documents outside my unit and the staff contacted me and secured it for me Good work

Barrington J. | Réservation |
Évaluation :

Great customer service

Jason B. | Réservation |
Évaluation :

This situation was the most horrible experience. The equipment was not in the location when my husband arrived to pick it up and then he had to drive over a half an hour to another location to pick up

Jason B. | Réservation |
Évaluation :

This situation was the most horrible experience. The equipment was not in the location when my husband arrived to pick it up and then he had to drive over a half an hour to another location to pick up

Tyler B. | Expérience générale |
Évaluation :

The entire process of moving from Portland, OR to Groton, CT was daunting, but UHaul made moving much easier than I thought it was going to be! Big thanks to everyone!

abagail b. | Expérience générale |
Évaluation :

The driver who delivered my UBox and the staff members I spoke with on the phone were very helpful.

Non reviews have been submitted for this location.

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