Truck was great, employee was polite. My only complaint is starting me off with 1/4 tank of gas. That's kind of meager and I had to try to guess when to stop putting gas in. I figured it out, not a huge deal but would be nice to have a full truck.
MARK LCustomer Reviews for U-Haul Moving & Storage of Gurnee
Testimonials From Recent Customers
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The truck was a little dirty, but the bad thing was it smelled of cigarette smoke.
ROHAN Dgreat customer service in person and over the phone. Trailer was in good working order and it was easy to make a reservation.
JAVIER SEasy peasy
ALAN WIt's my number one storage facility.
OMAR V | Premières impressionsGreat team working there!
MATHEW WGreat place to utilize for storage with excellent customer service.
Jason M | Expérience généraleNobody come with me before picking the van and they don't do regular check up and also they don't check the miles. Actually I just take for an hour and I told them only 20 miles to go from gurnee u haul Centre to lake bluff and come back to u haul Centre ,he said the estimate is 39 bucks but the drop off time another representative he is ask any problem I said no and he goes to check everything and he say you use 130 miles,Iam shocked And they charging me 46 bucks For me it's a bad experience from this location
ANEESH RMichael and staff have been advocates as well as quality representatives for U-Haul facilities, products and services
Edward T | Premières impressionsMy problem was not with the drop off or the facility that I picked the U-Haul up at or dropped it back off at. I ran into an extremely dangerous situation with a vehicle that was rented to me. It was one of the 26 foot trucks and about 30 minutes into my trip from Gurnee, Illinois to Springfield Illinois. The windshield wiper on the driver side broke, snapped off, and this was during the big storms out there. The ice and water and snow even at the best of times with windshield wipers is difficult to deal with. I tried pulling off twice to locate a U-Haul while I was on the road and was unable to find one that would not have added, at least an hour to my trip. I am extraordinarily disappointed and actually quite upset.
WILLIAM SThank you for your Business and Service
PATRICK WNada
DENNYS LExtremely efficient and fast
ben mMichael was knowledgable and friendly . From start to finish everything went great . We also used the U-Haul helpers and they were lifesaver's . I highly recommended this U haul storage and truck rental facility . Thank you Michael for making something so stressful much easier .
LAWRENCE G | Expérience généraleJoshua and Joe P. Great customer service great first impression.
DAMARI CGas was not full when i got the truck. When finished i went to get fill the tank before returning the truck. Usually you the needle as it goes up when you turn the key on and fill the gas. But this time the needle wouldnt move. So i had to fill full tank. Only after i started the ignition the nedle started to move al the way up. So i over payed on gas becoase you guys dont fill full tank. You should give the truck with full tank. And not run this little scam with the gas. I dont know is this on purpose or not from your end.
SERGHEI OMr Boero was excellent in his service. I would also like to thank Jade for her excellent service on the phone.
HOWARD GPlease remember that the moving help that u haul presented to me didn't work at all. They didn't show up. I was delayed and moving a day. They didn't show up to unload the truck which took an additional day very unsatisfied. I believe that U-Haul should look at what they're doing.
richard gThe process was efficient and quick. The only very minor item is that the new lock and key is in the storage bin when you open it for the first time… enclosed in plastic. I did not have a pair of scissors to open it so I had to grab a pair of scissors from my house while leaving my items in my bin unsecured. Very minor as the indoor storage facility is very clean and secured. It would be a good idea to have the attending person walk with you, open the door and cut open the new lock and key…..allowing you to secure the bin while there for the first time. Thanks
BYRON H | Premières impressionsThe gentleman that helped us was very nice and easy to work with.
Cecile MThe truck was visibly clean but had a terrible stench of cigarette and marijuana smoke. I informed the staff of this upon returning the truck. Other than that, the rental was great!
ELIZABETH AExcellent and fast service everyone was very helpful!!
KRISTINA SWell done
TIMOTHY KMy U-Haul leaked when it rained and damaged some on my furniture
James FGreat service, was very pleased. God bless
DANIEL C | Premières impressionsFast and Easy service! Respected their one month free deal with my one-way contract despite not having a prior reservation!
ALEXANDER R | Premières impressionsBest haul location - I traveled extra to squire and return a vehicle- nice folks, clean inside facility and out- properly managed- I recommend this location to all
AURELIA PMove in process was easy. Appreciated the carts made available on site. Was really convenient. I was a little confused by where the 'gate' was (that was referred to in my emailed directions), but I figured it out after a few minutes and found the best entrance to unload.
Joseph L | Déménagement en ligneThe breaking system on the 6x12 enclosed trailer was very bad and over reactive, shaking the whole car when we had to break a little faster than normal. It was very sensitive and made the trip take longer so we were late bringing the trailer back.
JEFFERY CExcellent staff, fast, effective and kind.
CAROLINA EThe staff were smug and indifferent.
WILLIAM BGood service
KOMIL PRien
YVONNE MWe appreciate hail and all that worked and/or spoke with us to make our moving experience doable. A real team effort and smooth move. We recommend Uhsul to everyone- thank you
URELI PI Love the large drive in bay, making access by even your largest 26' Super Mover truck a breeze! It definitely saved time on the move-in process & will help when I eventually move back out.
Keith P | Premières impressionsVery easy pick up process. Info on rental agreement was clearly explained.
WILLIAM DFast and efficient experience.
NELSON COffer walk up ramps for heavy furniture at a cheap price.
ARVINE MI have rented many times in different states and I have always had a good experience.
John KThe gas tank was almost empty when I picked it up, so be aware of it if planing to rent it late in the day.
Elvia RVery good customer service!
MARK SMy experience at this location was perfect.
DEBRA RThe steering column was bad i had to drive super careful from waukegan to Watertown wi. That's dangerous! Also the app didn't work to mobile check in and mobile check out. The passenger side has a dent. Called to let the Gurnee location know, they updated the notes they said.
TEPHANIE LAlways professional and excellent service.
VICKIE DCourteous and professional
GEORGE GFriendly staff, easy quick rental experience.
CHARLES BMaybe double check windshield molding,looks like it came loose on the previous driver, black marks on the roof and side door ,came loose on me and started to flap around,had to pull over on the expressway to tape it down
James PI was given a verbal and online time of 2hours roughly. THIS IS NOT A BLAST ON THE TECH/MANAGER MICHAEL. I knew it was going to be a pain, but I'd rather be told no time than told a wrong time. I came back around the 2,5 hour mark, not done as I assumed. I then waited for another 2,5 hours. Total of 5. No big deal, just maybe align the customers expectations with the reality of installing any parts on vehicles. Michael did a great job and I have no beef with him, he killed it.
Michael LNot make customer go to another location just because they did not have any power cables for the trailer that they did have!
ROBERT NDue to the doors being broken for a few weeks we were unable to move stuff in and out of our unit during specific times. The alarm would consistently go off when opening the door even after the bill was paid which my wife mentioned multiple times was a sensory issue. They told us it was out of their control which we understand but they also have a giant dip when walking in which could severely injure or hurt someone, previously disabled or not. While the unit itself was secure, the policies and maintenance were subpar. The employee were very helpful and professional though. Also the bathrooms were poorly maintained and people were probably using drugs in there. We saw used needles in a dresser set left in the free stuff once. Maybe it would be wise to have an employee sort through donations from time to time.
Nicholas F | Expérience généralePerhaps a little better directions from the office to the vehicle parking location - they assumed I had entered the facility from Grand Avenue and had seen the van on the way in. Everything else was excellant.
Richard MSecond time using this location. Always helpful and quick.
ANTHONY GGreat customer service!
JOHNNIE HThis location was clean and neat. The trucks were clean and in working order. A pleasure to rent, use, and return compared to previous experiences with other U-haul locations.
CRISTINE SGreat customer service!
JENNIFER PI would appreciated if the vans could be a little more cleaner inside and out.I shared with the representative.The last 2 and 3 rentals that the vans weren't too clean.Other than that I love it and I'll continue to come back
MARVIN CRepresentatives were courteous and knowledgeable. They were able to answer all questions and concerns surrounding my rentals!
LORYNE FEasy check out and checkin. Great service.
MARK LYou are doing everything right !👍🏽
Desiree SKeep doing great customer service Joe wen i picked tráiler he helped hook chain professional service
Felix RKeep digital records of repeat customers, so they don't have to reenter info if it hasn't changed.
Ernest WMike at the Waveland Ave location was very helpful and nice to meet.
Mylee P | Premières impressionsFabuloso
INGRID GGreat experience for my first visit
ERNST G | Premières impressionsAlarm needs to be fixed
mary r | Premières impressionsYour team was truly helpful!
David V | Premières impressionsYour staff tried to serve somebody that was behind me in line. I think that was totally unacceptable.
Guy C | Expérience généraleMy process went very well. Dassan helped me and did an amazing job. He was very helpful and kind. It's obvious he cares about his customers and wants to provide excellent service. Thanks Dassan!
Tia D | Premières impressionsI'm very happy with the service. Staffs are friendly and very helpful.
DARIUSZ K | Premières impressionsGreatest customer service ever appreciate the people service awesome!!!
GUY C | Expérience généraleThank you for your help take care David
DAVID B | Expérience généraleA +++
GERALD C | Premières impressionsThat was my first time using u haul storage and they made sure my things were clean safe and secure l was very happy with the outcome
Windy S | Expérience généraleVery clean, very convenient, friendly staff and I love the auto payment! I would definitely recommend you guys to anyone in need of storage options. Merci
Ricky C | Expérience généraleThe bathroom always needed more attention.
Darlene G | Expérience généraleI would highly recommend this location
DONALD S | Premières impressionsWorldclass experience. Got to the place where we weren't storing enough stuff to warrant $75/month aka $900-ish / year. If the needs occur again, I'm certain that we'll be back.
Doug D | Expérience généraleI had a few problems within the last month of my renting and manager Karl took care of all of my requests and helped me be able to move out of my storage unit also return the truck with a peace of mind. Great service great management!
Helen S | Expérience généralePrice stayed the same for two years, climate controlled, very clean, restroom was clean, and access was awesome with a pin#, a key card and a key fob for the large bay door.
Jeremy K | Expérience généraleAfter the passing of a loved one, the storage facility helped the family by allowing extended time to arrange for viewing and disposal of the contents in storage. We are grateful for the consideration shown during this difficult time. Our heartfelt thanks to the staff at this Uhaul facility
Frank M | Expérience généraleRoomy clean handicapped bathrooms nearby, plenty of carts, great variety of vehicles, overall nice staff and smooth operation. I also like the reuse space near the door where people can leave something for others.
mary g | Premières impressionsVery good service.
Kerry S | Premières impressionsSince I was done with the unit two weeks before the next monthly payment was due it would have been nice if a partial refund had been afforded.
David M | Expérience généraleThe manager and other employees were very helpful to me in storing and moving my items!
Thomas G | Expérience généraleClean, secure. Rented here for 3 years and never had an issue. Was always able to access my unit when I needed to. The staff was always very helpful and friendly.
NICOLE B | Expérience généraleFacility was well maintained and staff was great
erika U | Expérience généraleI will most definitely recommend U-haul to all my family and friends. The customer service is great.
Michelle C | Expérience généraleIn renting a 10x10x10 unit online, we were given 2-5x10 units. They U-Haul team was super helpful in getting us switched over.
Johnathon M | Déménagement en ligneIt was safe and convenient
OMAR V | Expérience généraleEverything is all good 👍🏾
Edna S | Premières impressionsLittle problem with getting credit for on-line bill pay each month from my husband's bank account - all fees were reversed so no harm in the end. Facilities are absolutely wonderful - climate controlled... I was very pleased with the facilities and staff - we like Brandon.
Denisa K | Expérience généraleThank you for being there when you were most needed.
Darlene G | Premières impressionsThe team was extremely helpful as I had a medical condition, worked with me patiently, I would describe my service nothing less than superb!
Mark R | Expérience généraleThe staff is awesome and was very helpful to me during my move.
Theresa H | Premières impressionsThe guys in the front were very helpful, nice and welcoming. I like dhow the hours were more late than usual so I was able to put my stuff in my storage and leave the trailer I rented before hitting my destination. Place was clean and well maintained. 10/10
Lizbeth F | Premières impressionsThis location was ABSOLUTELY AMMMAZZZINNNG! The staff was/IS EXCEPTIONALLY PHENOMENAL!!! ~Camille Swint
CAMILLE S | Expérience généraleCleaning needs to be improved
Fernando G | Expérience généraleThe staff at this facility made the truck, equipment, and storage facility rental process so easy during this stressful time. I really appreciated their effective communication and friendly customer service. I was also impressed with the cleanliness and accessibility of the storage facility. Merci!
JAMMIE K | Expérience généraleExcellent
Lillian H | Premières impressionsI thank you all for the support you all gave to me I'm very happy how you all took care of my belongings God bless you all.
Anna H | Expérience généraleIt's very convenient
OMAR V | Premières impressionsI ended my contract and was still being charged!
elizabeth w | Expérience généraleStaff was professional and polite. They kept up with our changes on the trucks; found out the 20' and 15' trucks we couldn't navigate the high entrances without a lot of assistance. We ended up the a van that worked well for us. Karl was flexible throughout the processes, he was wonderful!
Carolyn b | Premières impressionsEverything was great!
Jane F | Expérience généraleThanks
ALETHIA S | Expérience généraleStaff was friendly and helpful, again. My move in was easy and painless. During a very painful time.
diane h | Premières impressionsNeed more flat beds
Thomas G | Premières impressionsThank you to all the Uhaul employees I have worked with. This is the greatest, cleanest, strategic, easiest, most compassionate, empathetic and most convenient storage facility I have worked with.
Kathryn R | Expérience généraleUhaul exceeded my expectations. They had well maintained carts to borrow and it really sped up my unloading. The facility was spotlessly clean. I was surprised they had a public bathroom and then choose to use it and it was fantastically clean as well.
Doug D | Premières impressionsWe have rented trucks numerous times from the Gurnee U-Haul. The trucks are clean and well maintained. I can also definitely recommend the storage units at the Gurnee location on Waveland Ave. First of all, the staff is very helpful and professional which makes everything easy! The entire place is spotless, including the storage unit buildings. It is secure and well lit. Overall, we had a very positive experience and I can recommend them without hesitation.
Dianne B | Expérience généraleThe only thing I did not like about the unit(s) was the alarm system when opening. All the units did it, and it was loud and alarming(lol). Never sure why it did that. It stopped quickly, but was irritating.
Roberta K | Expérience générale