Le client n'a pas laissé de commentaire.BRIAN N.
Customer Reviews for U-Haul Moving & Storage of Gurnee
Pour nous contacter
Gurnee, IL 60031
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Clean-Convenient-great experienceterry g. | Expérience générale
Le client n'a pas laissé de commentaire.Gregory B.
Rented from this location a couple times. Always goes smoothly.JOSEPH Z.
Guernee employee could have been more customer friendly.SAMUEL O.
Le client n'a pas laissé de commentaire.Ryan F.
Le client n'a pas laissé de commentaire.HEMAL P.
Location was good. Truck terrible. I think the ball joints are shot. I had to steering correct every one or two seconds for the entire drive to keep the truck in the lane. Very exhausting for a 740 mile drive. Truck Should be checked by mechanic.JOHN R.
Le client n'a pas laissé de commentaire.KEISER O.
Very well run and great customer service!Carl Z.
Le client n'a pas laissé de commentaire.MICHAEL H.
Fill up the tank! My rental cost me about 25 $more in gas as I had to guess how much to put in to equal where the guage was when I picked it up. I ALWAYS get burned on this from U-HAUL. I think you rip people off by charging them for returning rentals without filling up, then NOT using the over inflated gas price to fill it ip yourself. If you never actually fill up the tank, then why would you charge someone a fee for using the previous customers gas? It is a U-HAUL scam.John M.
When I entered the store I overheard a customer discussing how he was overcharged. When I returned my vehicle after @2hrs I was charged for driving well over 150 miles. I made a 25mile trip. The clerk then asked me to step aside so he could help gentlemen who had JUST entered the store. He said he would calculate my total and email me later. I reiterate that NO you are helping me and you should complete my transaction â€œnowâ€ instead of later calculating â€œhowâ€ I drove over 150 miles in 2 hrs. He literally responded as if he was defeated....so does your store make a habit of overcharging certain people?CYNTHIA W.
Le client n'a pas laissé de commentaire.YUMING P.
I was over billed.I said NO on extra coverage and the gas was put back for the 20 miles driven.Been on hold for 60 min with Gurnee store this is ridiculous not right I appreciate a call back 331 481 0180ROCCO D.
Le client n'a pas laissé de commentaire.Margaret W.
Le client n'a pas laissé de commentaire.Shamika H.
Under the circumstances off the outage, they held it together and did a great job. Merci.Sean M.
Quick and easy check in/ check out - I am disabled and the clerk, Karl, was very helpful to me.THOMAS C.
Great customer service!JAMES N.
Le client n'a pas laissé de commentaire.MATTHEW M.
The truck was older and somewhat worn. Probably not one that is easily cleaned due to extensive use.NORMAN V.
Le client n'a pas laissé de commentaire.DEEPESH K.
My only concern is I pulled this trailer 800 miles and worried the entire way a little because no spare tire. I know you just call for repair but on 65 in Indiana there are some lonely parts of the road. I was on a short timeline a flat and wait for repair would of made me miss my appointment.TERRY Z.
after using a few different locations in other states so far this one has been the best by fair the gentleman that assisted me was very attentive and helpful. even though there were folks on hand doing construction this loacltion was still cleaner than others no debris in the parking lot trash cans not running over with trash and other employees dressed for a business no ripped or torn paints shirts clean not stained in all I would say that some of the othe loacations could learn something from this one. Great JobJohn J. | Premières impressions
Le client n'a pas laissé de commentaire.John J.
Le client n'a pas laissé de commentaire.CAROL C.
Le client n'a pas laissé de commentaire.JAMES M.
Le client n'a pas laissé de commentaire.JOHNNY F.
Le client n'a pas laissé de commentaire.YOLANDA L.
Le client n'a pas laissé de commentaire.BETTY H.
Le client n'a pas laissé de commentaire.MARTA R.
Far better than the one in AntiochElissa B.
Le client n'a pas laissé de commentaire.EMILY P.
Le client n'a pas laissé de commentaire.Ronald R. | Premières impressions
Le client n'a pas laissé de commentaire.RONALD R.
Le client n'a pas laissé de commentaire.STANISLAW M.
Very helpful and efficient!JEFFREY P.
Le client n'a pas laissé de commentaire.linda g. | Premières impressions
Le client n'a pas laissé de commentaire.KAREN A.
Le client n'a pas laissé de commentaire.ANDREAS G.
Very efficient. I rented a cargo van and it ran great. I used an appliance dolly which was too tall, so next time if the weather's better I would go with a pickup. The only negative is having to top off the tank after going just 25 miles and using the van for half the allotted 4 hour time. There's no way I used that much gas. But overall it was a good experience.DAVID H.
Le client n'a pas laissé de commentaire.SEBASTIAN B.
Le client n'a pas laissé de commentaire.Sydney R. | Expérience générale
Excellent on-site customer care, too. Thank you!James W. | Online Move In
Le client n'a pas laissé de commentaire.MARIA D.
Keep up the great work. I am impressed with the customer service at this facility.Johnny F. | Premières impressions
Le client n'a pas laissé de commentaire.PABLO R.
Le client n'a pas laissé de commentaire.Christine G. | Expérience générale
Le client n'a pas laissé de commentaire.Mark K.
Le client n'a pas laissé de commentaire.GERSHOM R.
Manager at this location is on top of things and keeps the wait times down. Great service just keep up the good work. I will continue to use this location for my rental needs. Thank you. John F.JOHNNY F.
Excellent customer services. Even clean the snow off my own vehicle. Very professional need more services like this every where else.YVETTE C.
Le client n'a pas laissé de commentaire.Jennifer J. | Expérience générale
Le client n'a pas laissé de commentaire.MARK B.
Le client n'a pas laissé de commentaire.ARKADIUSZ Z.
Quick and easy pick up and drop offCiera M.
Worst experience ever. They rented us a moving van that had just came out of impound as it had been in an accident and was then not inspected. It also had no gas in it and barely made it to the gas station. Then started to snow, to find out there was no driver windshield wiper. Rearview mirror was about to fall off. Manager called the next day and first thing he says is that we put too much gas in it. Instead of reimbursing us the 32,00 $ which we had a receipt, they reimbursed us 18,00 $ when they were not charging us for the rental due to what he said was 1 000 % unacceptable that they rented it to us. When we called to report the problem they said we could keep the rental an extra day but couldn't come tow it or return it to a local uhaul. Had to drive it with slush and salt all over the windshield in subzero weather with no front wipers. Overall horrible experience.BRIAN B.
Le client n'a pas laissé de commentaire.DARREN B.
Complete turn around. It seemed they were just as annoyed with the pick up location as meNathaniel A.
Le client n'a pas laissé de commentaire.Leah P.
Le client n'a pas laissé de commentaire.Anthony R.
The gentleman at the counter was knowledgeable and very helpful.MAGDALENA S.
Le client n'a pas laissé de commentaire.JASON N.
Le client n'a pas laissé de commentaire.JESSICA H.
I think they could have plowed the lot a little better. I made it kind of difficult to position my truck when hooking up the trailer.Craig D.
Le client n'a pas laissé de commentaire.JAYSON N.
I routinely had a hard time turning the key in the ignition. I had to wiggle the key up and down, in and out, and then turn the steering wheel to get the key to turn.TIMOTHY R.
Le client n'a pas laissé de commentaire.YESSICA A.
Le client n'a pas laissé de commentaire.RICHARD W.
Le client n'a pas laissé de commentaire.KENT S.
Le client n'a pas laissé de commentaire.Carlos R.
The guy at the front desk was handsome and friendly, and he made the process very easy. It was quick to set up and the facility is clean, modern, and well lit.ALEXANDRA F. | Premières impressions
Le client n'a pas laissé de commentaire.MILTON B.
Le client n'a pas laissé de commentaire.MARTA R.
Had problems opening side door both myself and others who tried. Made loading a bit of an issue. Otherwise convenience, treatment, and cost were above averageMark N.
Le client n'a pas laissé de commentaire.SERGIO M.
The service is amazing.LUCHELLY O.
The gentlemen that took my reservation the night before was very patient and informative with all the silly questions i asked. The location was very accommodating to my needs and questions very professional and friendly staff. I highly recommend this locationCHRISTOPHER N.
Got the wrong towing platform so the truck did not fitJULIO N.
Le client n'a pas laissé de commentaire.MICHAEL D.
Le client n'a pas laissé de commentaire.RASHAD J.
I asked the agent if the truck cabin was sanitized due to covid, he said yes but when I got in the cabin it was not, I brought my wipes and cleaned all the surfaces where very dusty. Other than that, everything else was good.Gustavo Z.
Should offer returning customer discount I have rented three times in last two and half months.CYNTHIA W.
Le client n'a pas laissé de commentaire.ALI N.
Le client n'a pas laissé de commentaire.ALBERT B.
Love this location. Always happy and helpfulRAY K.
Le client n'a pas laissé de commentaire.DEANNA W.
Quick and easy andROBERT MINER W.
Le client n'a pas laissé de commentaire.JACQUELINE F.
Le client n'a pas laissé de commentaire.Jimmy M.
The employee that assisted me with my rental was very attentive and professional and made sure any questions I had were answered. No need for improvement but keep up the good work. Merci.JOHNNY F.
Better instructions for using the car hauler straps, how to install and uninstall the ratchet strapsEdberto B.
Le client n'a pas laissé de commentaire.George K. | Online Move In
Le client n'a pas laissé de commentaire.Yolanda K. | Expérience générale
I had a wonderful experience I will return again thanks for the wonderful customer service. Picking up and dropping off was a great experience.QUAVELINA E.
Le client n'a pas laissé de commentaire.ROBERT C.
Le client n'a pas laissé de commentaire.Roger E.
Le client n'a pas laissé de commentaire.RONALD H.
Le client n'a pas laissé de commentaire.JAZMINE C. | Premières impressions
I am truly flattered and impressed with the welcome and hospitality you have shown to customers. So, the Bible tells me: " Be not forgetful to entertain strangers: for thereby some have entertained angels unawares. Hebrews 13:2 KJV"Patrick W. | Premières impressions
First time going to this location. Will definitely return for future needs. Clean, organized showroom and nowledgeable, efficient team.DONNA B.
Le client n'a pas laissé de commentaire.Noel T. | Premières impressions
No complaintsPAULETTE G.
No improvement... Highly rated store.RENETRICE P.
Le client n'a pas laissé de commentaire.IAN G.
Transaction was easy. Staff very helpful and friendly. Moving van was spotless and easy to drive.SUSAN B.
Clinton Coronado was kind and of great help.RICHARD RAYMOND J.
just a question on how the allotted mileage is calculated, you had my address address in Michigan, I had to drive 10 miles east to my lake house from the rental location then after loading the truck, drove west to my new home in Gurnee and and then back east to the drop off center in Gurnee and was charged extra mileage, I was charged extra mileage the last time I rented too, I am not taking these trucks on a joy ride, just the shortest way from point A to point BPatrick M.
Le client n'a pas laissé de commentaire.Daniel M.
As a Navy veteran I have used U-Haul more than a handful of times. This has been by far, the best customer service experience I've had. And most were good, I don't know if I dealt with the same CSR at pickup and drop-off, I sure could not tell the difference. Wonderful Job.Andy M.
Le client n'a pas laissé de commentaire.Camellia P. | Expérience générale
Le client n'a pas laissé de commentaire.Julie K.
Repeat customer. Always a good experience.Lee M.
Excellent service à la clientèle.GARY H.
Le client n'a pas laissé de commentaire.MANUEL F.
Great guys, super friendly. They always answered my questions and had everything ready when I got there. It was super simple to move out of my ubox, they placed the box real close to where I needed it to be.NICOLE B. | Online Move In
Le client n'a pas laissé de commentaire.Timothy Scott S. | Premières impressions
Le client n'a pas laissé de commentaire.Patrick C. | Expérience générale
Easy and convenient reservation, knowledgeable and friendly staffMICHAEL C. | Premières impressions
The new storage unit is immaculate and feels like home. The garage doors were a great touch to make one feel like home.Ronald C. | Premières impressions
Le client n'a pas laissé de commentaire.Caroline A. | Expérience générale
Manager, Karl Kersten was attentive and knowledgeable. My experience was smooth and quick. I was very pleased with the customer service and my overall experience.Gregory H. | Premières impressions
It was excellent despite having no powerCaroline A. | Premières impressions
Steve is absolutely awesome. Thank youDionna S. | Premières impressions
ThanksPatrick C. | Expérience générale
The general manager is awesome! He rememberd my mom address when I gave it to him which was so cool! Very quick and friendly service! Thank you so much for everything!heather k. | Réservation
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