Just great efficient serviceELMO S.
Customer Reviews for U-Haul Moving & Storage of Gurnee
Pour nous contacter
Gurnee, IL 60031
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Christopher R. | Expérience générale
Smell of cigarette smoke in ducts. Not terrible, but I don't remember seeing anything about smoking. It would be good to have a standardBRUCE J.
All was perfect. Timely and helpful service.Edward R.
The check out yourself was new to meSUSAN B.
Le client n'a pas laissé de commentaire.GRACE R.
Le client n'a pas laissé de commentaire.JOHN F.
Le client n'a pas laissé de commentaire.Joseph E.
Le client n'a pas laissé de commentaire.SANDRA B.
Excellent. Great peopleNancy M.
Le client n'a pas laissé de commentaire.HERMAN M.
Nothing you are in good standing for me thank you.ISLAND P.
Le client n'a pas laissé de commentaire.Jillian G. | Expérience générale
Le client n'a pas laissé de commentaire.ASAD A.
Le client n'a pas laissé de commentaire.MARK O.
Le client n'a pas laissé de commentaire.Shirley R. | Expérience générale
The two guys that was working Wednesday went over and beyond they did a excellent jobTASHA W.
Le client n'a pas laissé de commentaire.JOHN M.
Le client n'a pas laissé de commentaire.Robert K.
Le client n'a pas laissé de commentaire.KRISHANA M.
Le client n'a pas laissé de commentaire.Shontreal B. | Premières impressions
The vehicle would not excellent more than 20 miles per hour , I had to return it within an hour and wasn't able to use it for my necessities due to paranoias woth the vehicle rented to me as well as it almost stopped a few timesJAQUELYN M.
Le client n'a pas laissé de commentaire.Angelo P.
for me everything is perfectJAVIER V.
The manager is very good. Knowledgeable and really helpful.Mike W. | Premières impressions
Le client n'a pas laissé de commentaire.Racquel C.
U-haul on-line booking is a joke, we booked the trailer over 10 days ago and last minute was told it is not available and have to drive 20 miles to get this one. The location's service is great, but booking is bad!ZHITAO W.
Le client n'a pas laissé de commentaire.GREGORY S.
I wish you I wish U-Haul stayed open till 7:00 on SundaysAMENDA B. | Premières impressions
Le client n'a pas laissé de commentaire.Stephanie R.
Le client n'a pas laissé de commentaire.JOHN K.
Seem to be short of 5 x 8 Cargo Trailers. There were none available on other days I would have liked to rent on.Paul S.
Le client n'a pas laissé de commentaire.Stephanie R.
The idea of the vehicle key being in either a lock box or locked up in the vehicle was a hassle. We have rented with Uhaul and have always in locked the vehicle and retrieved the key from the back of the vehicle. This time it was in a lockbox and our instruction page was unreadable so we weren't aware of that. So, we called customer service and was on hold for 30 minutes. We were only able to extend our vehicle time for 30 minutes because â€œanother family was renting the vehicleâ€ and we were there. And nobody came to pick it up? So why couldn't the time be extended?LUIS R.
Le client n'a pas laissé de commentaire.MARTIN B.
Le client n'a pas laissé de commentaire.Peter M.
Le client n'a pas laissé de commentaire.Kent S.
I have already recommended your location to my brother. Awesome job! No changes needed.ROSALIE J.
Le client n'a pas laissé de commentaire.Luis R.
Le client n'a pas laissé de commentaire.Shanmugam K.
Le client n'a pas laissé de commentaire.KIA G.
Le client n'a pas laissé de commentaire.Andrew S.
Le client n'a pas laissé de commentaire.MICHAEL C.
Keep doing what you do. The guys are very professional.QUENTIN M.
Le client n'a pas laissé de commentaire.In Kyo J.
Trailer was mechanical ready, but could have had a sweeping of floor. The asst manager was very helpful.Anthony R.
Le client n'a pas laissé de commentaire.KING V.
Le client n'a pas laissé de commentaire.Edgardo L.
Le client n'a pas laissé de commentaire.Michael M.
Friendly and helpful people at this location.TITUS P.
Le client n'a pas laissé de commentaire.THOMAS G.
The whole scheduling process is horrible. I came in and scheduled a pick up in libertyville and drop off in Chicago and was guaranteed a call 3 days prior to my move date. No call. Walked in 2 days prior and told you'd get a call by 5pm the day before the move. Went in 5pm the day before my move with no call and left with no answer. Call back told me they didn't have a truck one way drop off the night before my move. I ordered this truck 3 weeks ago. How is the closet truck 49 miles from libertyville. Making moves more stressful and less transparent.CONNOR P.
Nothing more was greatBASHKIM B.
Le client n'a pas laissé de commentaire.Sheila W. | Premières impressions
I was charged for insurance I did not and was told that I was being charged for insurance I have auto insurance through a big insurance company that covers U-Haul rentals. I am not happy about that.TODD L.
Le client n'a pas laissé de commentaire.JESSE V.
Le client n'a pas laissé de commentaire.Sheila K.
Fast and professionalWASEEM J.
Le client n'a pas laissé de commentaire.NICHOLAS F. | Premières impressions
Le client n'a pas laissé de commentaire.SHERYL F.
My unit didnt have a pest control. And the handle was brokeDEWANNA A.
Le client n'a pas laissé de commentaire.MAUREEN O.
Le client n'a pas laissé de commentaire.Jenniferalleyne H.
The facility, staff and process were outstanding and I'll definitely use again. The only issue was likely specific to my vehicle, a 2021 Honda Ridgeline. The hooks for the chains were so big they were extremely difficult to get through the eyelets on my factory hitch, both when installing and even more so when removing the chains from the eyelets. Took the staff member and I each about 5 minutes of goofing around to get them out. Not a problem in any way with the equipment, just curious if perhaps smaller or differently shaped hooks could be used in the future to make them easier to pass through more unusually sized or shaped eyelets like the one on my Ridgeline. Thank you, will be using Uhaul again!NICHOLAS R.
It was very professional...MARY M.
Le client n'a pas laissé de commentaire.REBECCA I.
I was surprised with how clean the facility was, also the indoor parking was very convenient.Lashanda S. | Online Move In
Le client n'a pas laissé de commentaire.Ana G.
Le client n'a pas laissé de commentaire.GEOFFERY G.
Very nice attenfantCathy R. | Premières impressions
Le client n'a pas laissé de commentaire.Philip G.
Le client n'a pas laissé de commentaire.Rodney E.
Le client n'a pas laissé de commentaire.PAUL C.
Had to travel 2 hours round trip to pick up my trailer that I reserved weeks prior to reservation. Then when I returned it 2 days early, I was charged a "after hours" fee because the drop off location was closed. Attempted to use the self check - in return feature, which wouldn't track my location properly on my phone. Over charged and underserviced. Never again uhaul.KENNETH C.
After-hours check-in: would be helpful to have prominently posted instructions regarding website procedures and photos of mileage and gas. I was tired and wanted to be done with the day when I dropped the key in the slot, and only afterwards discovered it was necessary to photograph dashboard.PHILIP G.
IMPROVE THE ONLINE RESERVATION SYSTEMJason W.
It was the best rental experience I have had. It was a very simple and efficient process.RANDY J.
We went here on the morning of saturday and there was a gentleman by the name of Kurt, I believe he was the general general manager, he was amazing and knew what he was doing and got us out of there very quickly and was very pleasant. The issue I had was when I was returning the truck, I went inside and stood there with my wife for about 15 minutes and and the person behind the counter by the name of Ian didn't even bother acknowledging that we were standing there for 15 minutes and did not communicate to us at all. Then when I watched him eating behind the counter and I asked him if he could but help us return the truck and he said no I can't help you you have to do this on the app And if you don't have the app you have to go on you have to go on the Web browser and return the truck that way because I'm busy. For one minute I saw him on the phone and that was it , he did not want to help us at all . That made me go on the Web browser and try to return the truck that way and download that way and that was so inconvenient that it said it could not find any orders with my name and then naturally I called customer service and it said that my service and it said that my whole time would be 44 minutes.. While I was doing all this and waiting there for 20 minute all this and waiting there for 20 minutes, another gentleman came in who helped us return the truck. Ian just did not want to help us or acknowledge us and just did not want to help us at all and that will be the reason why we will not go to this uhaul location or recommend it to anyone else. This was a horrible experience returning the truck.Ahmad A.
Le client n'a pas laissé de commentaire.RODNEY E.
Le client n'a pas laissé de commentaire.Jillian G. | Premières impressions
Le client n'a pas laissé de commentaire.MARY W.
The steering wheel of the uhaul truck is not powered or can not true it Self when turning. I think that's a serious driving hazard.TIANHAO X.
After completing the on line return there was no email confirmation. otherwise it was a good experience.MARK T.
Le client n'a pas laissé de commentaire.PETER WILLIAM F.
I had booked a dolly online but it wasn't provided at time of rental. I got the money back but it would have been nice to have.Elizabeth G.
Le client n'a pas laissé de commentaire.ELIZABETH D.
It took an extremely long time for any of the workers to even acknowledge that I was waiting at the register as they walked by. It took about 30 minutes to return the truck I rented even though I was the only person in line. The truck was clean and ready for pick-up at the scheduled time.BRADLEY E.
Get more attendants like Tamara and the older gentleman that helped us.GUSTAVO Z.
The gentleman was helpful getting me the right part for the trailer ball hook up.ROSALIE D.
Le client n'a pas laissé de commentaire.Prakash A.
Great people and great customer service!DERRICK E.
The gentleman who rented me the van, and the one I turned the van in to, were both professional and courteous. Each appeared to be working by themselves, and probably could have used someone else to Help speed up both processes. But that aside, they were both terrific! I would rent from that location again without hesitation.LAWRENCE F.
Le client n'a pas laissé de commentaire.MARK L.
Very helpful staff.CHRISTOPHER M.
Le client n'a pas laissé de commentaire.Susan M.
Great customer service, the employee was so helpful.HERACLIO G.
Side door was sticking sometimes when opening and closingCHRIS I.
Le client n'a pas laissé de commentaire.LAKEITHA G.
Easy place to rent a truckJAMES R.
ExcellentJuana Rosa M.
Set the trailer up wrong and the pin hole is not for â€œair flowâ€. It's to secure the ball to the trailer. EVERY trailer has one as a safety featureANDREW H.
Le client n'a pas laissé de commentaire.Steven L.
Excellent service à la clientèle. Picked up cargo van with no problems. Return was easyRICHARD S.
Le client n'a pas laissé de commentaire.ASAD A.
Le client n'a pas laissé de commentaire.DAVID C.
Le client n'a pas laissé de commentaire.AMOLDEEP S.
Le client n'a pas laissé de commentaire.RAFAL K.
Le client n'a pas laissé de commentaire.Stephen C.
Le client n'a pas laissé de commentaire.Cathy J.
Le client n'a pas laissé de commentaire.shakeeleah m. | Premières impressions
Le client n'a pas laissé de commentaire.marcus m. | Premières impressions
Wonderful service thank you.Clatashia J. | Premières impressions
Le client n'a pas laissé de commentaire.Kathy G. | Expérience générale
Clean-Convenient-great experienceterry g. | Expérience générale
after using a few different locations in other states so far this one has been the best by fair the gentleman that assisted me was very attentive and helpful. even though there were folks on hand doing construction this loacltion was still cleaner than others no debris in the parking lot trash cans not running over with trash and other employees dressed for a business no ripped or torn paints shirts clean not stained in all I would say that some of the othe loacations could learn something from this one. Great JobJohn J. | Premières impressions
Le client n'a pas laissé de commentaire.Ronald R. | Premières impressions
Le client n'a pas laissé de commentaire.linda g. | Premières impressions
Le client n'a pas laissé de commentaire.Sydney R. | Expérience générale
Excellent on-site customer care, too. Thank you!James W. | Online Move In
Keep up the great work. I am impressed with the customer service at this facility.Johnny F. | Premières impressions
Le client n'a pas laissé de commentaire.Christine G. | Expérience générale
Le client n'a pas laissé de commentaire.Jennifer J. | Expérience générale
The guy at the front desk was handsome and friendly, and he made the process very easy. It was quick to set up and the facility is clean, modern, and well lit.ALEXANDRA F. | Premières impressions
Le client n'a pas laissé de commentaire.George K. | Online Move In
Le client n'a pas laissé de commentaire.Yolanda K. | Expérience générale
Le client n'a pas laissé de commentaire.JAZMINE C. | Premières impressions
I am truly flattered and impressed with the welcome and hospitality you have shown to customers. So, the Bible tells me: " Be not forgetful to entertain strangers: for thereby some have entertained angels unawares. Hebrews 13:2 KJV"Patrick W. | Premières impressions
Le client n'a pas laissé de commentaire.Noel T. | Premières impressions
Le client n'a pas laissé de commentaire.Camellia P. | Expérience générale
Great guys, super friendly. They always answered my questions and had everything ready when I got there. It was super simple to move out of my ubox, they placed the box real close to where I needed it to be.NICOLE B. | Online Move In
Le client n'a pas laissé de commentaire.Timothy Scott S. | Premières impressions
Le client n'a pas laissé de commentaire.Patrick C. | Expérience générale
Easy and convenient reservation, knowledgeable and friendly staffMICHAEL C. | Premières impressions
The new storage unit is immaculate and feels like home. The garage doors were a great touch to make one feel like home.Ronald C. | Premières impressions
Manager, Karl Kersten was attentive and knowledgeable. My experience was smooth and quick. I was very pleased with the customer service and my overall experience.Gregory H. | Premières impressions
Steve is absolutely awesome. Thank youDionna S. | Premières impressions
The general manager is awesome! He rememberd my mom address when I gave it to him which was so cool! Very quick and friendly service! Thank you so much for everything!heather k. | Réservation
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
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Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
We have the largest selection in the industry!
Nous avons un programme de récupération adaptative visant à améliorer l'environnement!