Customer Reviews for U-Haul Moving & Storage of Gwynn Oak

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Gwynn Oak

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Angela G.
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Make sure all employees are familiar with the pricing.

Deonte W.
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Customer did not leave a comment.

Sheila T.
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Great, professional service.

Marcel C.
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Encourage staff to recognize that a First impression Is important and only happens once. Positive greetings; eye contact; establish a common relationship then get down to business. —- will make you and Company winners each and every time

Andre G.
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Customer did not leave a comment.

Charlene K.
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Customer did not leave a comment.

Trilla M.
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Nothing at all! We would like to thank Angela and Chris for giving us one of the best equipment rental experiences ever, they were both very knowledgeable and awesome people! Thanks again U-Haul!

Louise M.
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Customer did not leave a comment.

Charnice P.
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Best of the best Where he good excellent

Lakeisha B.
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Customer did not leave a comment.

Melissa P.
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Angela is wonderful!

Melissa P.
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Great Location!

Matthew P.
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They charge u an over night fee when u can check ur truck in due to bad service

Kimberly S.
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Customer did not leave a comment.

Vennist T.
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Customer did not leave a comment.

Vennist T.
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Customer did not leave a comment.

Tabitha P.
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Getting and returning rental was seamless and easy. Great customer service!

Charles H.
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I had a very positive experience with u-haul your weight 1 800 operator and U assistant manage of the location were very helpful

Caitlin S.
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Customer did not leave a comment.

Zavion D.
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I was double charged

Brian N.
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Customer did not leave a comment.

Henry C.
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Customer did not leave a comment.

michael C.
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Stay the same

Zakia A.
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Customer did not leave a comment.

Erika G.
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Customer did not leave a comment.

Mohamed D.
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Thank you all

Sabina J.
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Nothing customer service on phone and premise were excellent

Asma C.
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Please provide hand trolley like good old days! :) Excellent service, great team. So courteous and friendly! Good job!

Joseph N.
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Customer did not leave a comment.

Michelle B.
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Customer did not leave a comment.

Andre F.
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Customer did not leave a comment.

Carl W.
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Everyone at this location were extremely kind and very accommodating. Best UHaul team I've seen so far!! Thanks to all!

donnar D.
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Customer did not leave a comment.

Binja B.
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Customer did not leave a comment.

Gwenevere H.
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I was overcharged for my gas because what I was charged for and gas gauge did not match with the picture I took on phone

Randy P.
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Customer did not leave a comment.

linden N.
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The customer service needs to be better

Allen L.
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The trailer was not road worthy.

Joy M.
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Customer did not leave a comment.

Joseph M.
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Great attention for the employee

Belinda D.
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I don't understand the charges. How is the rental rate$19.99 but then you are charged another$19.99. The rate I would think should be one charge $19.99. It appears as a double charge, rate and then charge. The charges should be the rate.

George M.
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Don’t over charge for miles

Zakia A.
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Customer did not leave a comment.

Vanessa W.
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Customer did not leave a comment.

Vennist T.
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Customer did not leave a comment.

Michael W.
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Lower mile rates

Anas B.
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Angela, was wonderful, helpful and made it a smooth experience. Definitely coming back

ronette G.
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Customer did not leave a comment.

LIUS S.
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Customer did not leave a comment.

QUINTIN B.
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To continue the excellent service that this location is providing.

Mert S.
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No Need To Improve Great Excellent Personal Very Skills N The Store Answer All My Questions

Scott P.
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Customer did not leave a comment.

Charlene L.
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Customer did not leave a comment.

Pamela T.
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Good morning nothing everything went well Steph was real friendly helpful and everything.

HEIDI B.
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I’ve rented 3 trucks. Each time in review I said that the side mirrors should move. No one contacted me to say that they did. I was finally shown but the mirrors were unmoved for so long that I couldn’t move them.

Westin O.
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Customer did not leave a comment.

leo M.
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Have pizza and cokes for the customers.

tracy d C.
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Customer did not leave a comment.

Lessie W.
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Great experience!

Martrez K.
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Everything was good besides most of the trucks had issues.

Moses O.
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Be nice to all customers

Horacio H.
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This location was not the prefered location I wanted to picup. It was half an hour out of my way for pickup.

Elijah H.
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Customer did not leave a comment.

Veranique Q.
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Not double charging customers

LARRY W.
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Customer did not leave a comment.

Rakib S.
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Complaint No. Reference: 252 4679 I asked for a clean van. They gave me a van that was just brought back by another customer. The tank was almost empty, 1/4th. I told them to give me a new truck without any success. They mentioned they did not have the tow dolly in that location. I drove to the other uhaul location to get the tow dolly attached. Then I took the van, and filled it up which cost me $67 and change. When I tried to hook my car to the dolly, the tow dolly had a problem and I could not secure my car in the dolly. So I returned the truck and tow dolly a couple of hours later to the exact location as where I picked the truck from. Not only did they not issue me a full refund, they charged me for incorrect location or sth. I have been a uhaul customer for many years and this was the worst customer service experience. I expect a full refund and reimbursement for my gas. Otherwise I will never be a UHaul customer again and would never recommend any of my friends or family to use this company.

Sharon C.
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Very knowledgeable

StaceyAnn C.
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Customer did not leave a comment.

Mark H.
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Customer did not leave a comment.

Aaron D.
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Customer did not leave a comment.

Eddie H.
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Your staff was more than willing to get me the right truck. They showed lots of patients

conway L.
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Customer service was outstanding, the attention to detail made all the difference

Andrew G.
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Customer did not leave a comment.

Latoya J.
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Staff was rude

Ashley G.
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Customer did not leave a comment.

Shenira W.
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Customer did not leave a comment.

Joseph M.
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Customer did not leave a comment.

Sharice C.
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Customer did not leave a comment.

Attrice A.
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Check the breaks on the vehicle between each customer, other then then this I was very impressed with this uhaul location

joyce J.
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Customer did not leave a comment.

hazel E.
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Customer did not leave a comment.

Denise S.
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Very friendly and helpful staff.

noreen T.
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Customer did not leave a comment.

Brittany M.
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Customer did not leave a comment.

James G.
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Customer did not leave a comment.

Abdul M.
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Car accelerator was not ok Was to give gas more than average, and car was running usual

Allyson B.
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Customer did not leave a comment.

denise A.
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If a customer has a reservation that can not be met there needs to be so.e means of communication in order to let a consumer know what's going on. As well as being told that I was getting a 50 dollar credit which I still haven't received. I'm just never using uhaul ever again.

Felipe S.
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Was easy and fast, no complaints

Shateria D.
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I’m very upset I turned in the truck at 6:13pm when it was due in at 7:00pm. The guy said I would get a receipt via email. It never came. When I call to inquire the next day they said nothing was logged and that the situation would be taken care of. I checked my account and the amount of additional 21.15 was charged through my account. I am disputing this and no one can tell me what happen. The mileage on the truck was 32 as they say. I never drove far. If checked my rental on previous you will see the mileage used and this was the same premise distant . I am not happy and I’m pissed.

Waheed S.
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The vehicle transport was old and the lock to keep the Left side fender in place was rusted and missing a spring so it kept falling off. Customer rep was awesome ++++

Seth R.
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Melissa was very helpful and knowledgeable.

Deltwane O.
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Customer did not leave a comment.

David M.
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Team were great. Only good things to say. I’ll be back for sure.

karen M.
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My encounter with Mr. Frank Morales at Corporate Accounts was probably the worst customer service experience I have had in recent time.Even though, I acknowledge that I was transferred to the wrong department, there was no reason his level of service should have left me feeling that I call the wrong number. Especially after, I provided him with info from my existing account he should have been able to redirect me to where I was suppose to be.

Anisa K.
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Working staff was very good that day

Linda T.
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None

Manti B.
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Customer did not leave a comment.

William P.
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Customer did not leave a comment.

Latrice C.
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Customer did not leave a comment.

Reginald R. | Overall Experience |
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I was over charged for storage. I made over 10 phone calls to UHAUL to explain the storage charge and have not received a return phone call to this day. My personal items were destroyed..

LIZREBECCA S. | Overall Experience |
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Due to a recent fire Melissa Perry & Staff was FANTASTIC. They treated me with Grace & Kindness to me & my belongings. They were polite & very helpful. I was treated with respect. Great Management !!!

Teymi H. | Overall Experience |
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Thank you

glen d. | Overall Experience |
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They need on site security people to patrol facility.

brittany H. | Overall Experience |
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I lost all my things and my children things , they have no answers. I’m so heartbroken and somethings I cannot replace . I hope this company is pleased from all the damage they have done to everyone.

SANDI S. | Overall Experience |
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I lost all of my deceased mom furniture during this fire which was very disappointing only having my things in storage for 60 days and what’s going around is a person started the fire.

Quinny T. | Overall Experience |
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Melissa is very knowledgeable about the job and is willing to go abundantly above and beyond to see that customer service is accomplished!!!! Security is highly flawed! Be AFRAID!!! Very afraid here

Melinda S. | Overall Experience |
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I found the place most helpful during this difficult time with the fire and everything. Helping me get another storage unit helped alot with my anxiety about what to do next..

RACHEL W. | First Impressions |
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Too many technical issues! 24 hr access did not become available until the following week of my move. That wasn't explained, otherwise I would have rented elsewhere and avoided the manager attitudes.

Mark J. | Overall Experience |
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None

cathy m. | Overall Experience |
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The only woman that work there Was God deny. Patient, kind , respectful, and very well mannered. God job in choosing an excellent Employee. And her daughter is awesome as well. Just like her mother.

olumayowe d. | Overall Experience |
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Your staff, Oye and James, were very helpful. They are the best. Thanks.

gregory l. | First Impressions |
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The staff at Gwynn Oak did an excellent job of setting me up in my storage locker and facilitating the drop off of my rental truck. They were the exception in what had been a very poor experience with

Tonia W. | First Impressions |
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Payton was helpful and courteous.

Mark A. | First Impressions |
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The staff is unbelievably helpful and friendly, and the facility is clean and well maintained.

Johnnie B. | Overall Experience |
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I received great service from Uhaul. The customer reps were courteous and professional.

quanette m. | First Impressions |
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James at customer service was great. He was very respectful and he walked me through all the details of of my storage unit and contract.

Joyce W. | First Impressions |
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Great Customer service 👍

patrick b. | First Impressions |
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Gentlemen were amazing

Sharon O. | Overall Experience |
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Everyone was so pleasant and paloght thank everyone for there service

STEPHANIE B. | First Impressions |
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The young man that assisted me was very helpful and courteous

Johnnie B. | First Impressions |
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The customer reps were very courteous and helpful. It was a pleasure doing business with them.

RUSSELL P. | Overall Experience |
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One the best U-Haul in the city in my opinion.

BEVERLY L. | Overall Experience |
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Above average. Would refer.

Larry D. | First Impressions |
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Everything was well taken care of

Lisa O. | First Impressions |
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I had great assistance. Very personable, and efficient. Explained everything well. Very helpful.

SHAWANDA A. | Overall Experience |
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Thank you for the great service.

SHAWANDA A. | First Impressions |
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Nice and clean. Good customer service. Thank you.

Sharon O. | First Impressions |
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She was a very polite lady she answered all my question she represented her self very well 5 stars for her thanks so much for everything

Robin K. | Overall Experience |
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Good experience, easy check out. I’d rent from this facility again if needed

sierra t. | First Impressions |
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Melissa and Shaun were very ignorant. The reservations I made were input wrong . Wasn’t given part of my order . Staff made jokes about my name that was not funny to me .

Victoreya H. | First Impressions |
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Process was easy fast I loved everything about it

patricia r. | First Impressions |
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The staff was very friendly and helpful. The facilities were clean and easily navigated.

JENNIFER W. | First Impressions |
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He was excellent

Hawabibi S. | Overall Experience |
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Very friendly and helpful understanding and caring knowledgeable associate about u haul and towards customers

Hawabibi S. | First Impressions |
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Very clean and spacious rooms

Adam S. | Reservation |
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Very nice facility

RANETTE C. | First Impressions |
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James waa amazing helping me with my reservation

bolanle o. | Reservation |
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I got good customer service

india b. | Overall Experience |
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The move out went well. No problems, very polite young man waited on me.

Thomas c. | Reservation |
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My wife and I found Ms.Janice Extremely wonderful and pleasant to do business with. We didn't have to cringe any further upon entering. At 7am she was refreshed, smiling, and greetable. Nice Spirit..

trellany t. | Reservation |
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Great service

Kathy M. | Reservation |
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Associate was not pleasant and seemed irritated to have to assist me.

katrina c. | Reservation |
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I reserved online. I wanted to change move in date but can’t seem to find it online.

andrea m. | Overall Experience |
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Everything was a smooth process and the staff were very helpful.

No reviews have been submitted for this location.

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