Évaluations des clients U-Haul Moving & Storage of Halifax

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Halifax

Cote générale :

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PATRICK MICHAEL N.
Évaluation :

Le client n'a pas laissé de commentaire.

GREGORY PAUL M. | Premières impressions |
Évaluation :

Best Uhaul location I've experienced,

CARRIE LEE J.
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Le client n'a pas laissé de commentaire.

STEPHEN B. | Expérience générale |
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Le client n'a pas laissé de commentaire.

GABRIEL B. | Premières impressions |
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Fast and efficient service, the staff was very friendly and helpful and had great suggestions.

CARMEN LYNN R. | Expérience générale |
Évaluation :

Other than a terrible smell that came from some other Locker in the heated storage the whole time that I had used to lockers for 3 months, it was a good experience. Sometimes the website head hours posted differently then the actual hours that you could get into the storage and the sliding doors that are automatic are having difficulty opening and shutting. Thank you

MARC ROBERT B. | Premières impressions |
Évaluation :

Likely the easiest storage solution experience I have had in years.

Darrell M.
Évaluation :

Nothing

SCHNEIDER C.
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Great service. Very helpful.

MELISSA JEAN M.
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Le client n'a pas laissé de commentaire.

Angela E.
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Le client n'a pas laissé de commentaire.

Jean G. | Expérience générale |
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Everything was to my satisfactory

MICHAEL TIMOTHY R.
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When I picked up the truck and motorbike trailer I was told I had up to 150 kms and my credit card was hit with a $110 fee. When I got back the same day having travelled less than 150 kms my bill somehow went up to $124....it was a different person from when I picked up and he could not explain the difference in price. He actually suggested that maybe I heard them incorrectly and suggested that the people I picked up from said 15 kms....I know the difference !

SHIRLEY ANN P.
Évaluation :

Hi absolutely love the experience I have a U-Haul they are prompt on time no matter what we need to do they are with us 100% thank you U-Haul you're the best , 10/10 Stars,

FRANCIS ANDREW M.
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Fabulous, friendly manager who was very helpful with all my questions.

BARBARA ANNE A.
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the experience was positive and professional

MASOUD H.
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Nothing it's good as can be

VIKAS R.
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I tried to call for assistance to know how much fuel I need to fill but got no help and I ended up filling double the amount of fuel and the person who took the vehicle return clearly denied to help..

BARBARA MARGORIE A.
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Great service from the staff member I was dealing with (can't recall his name), he was very friendly! :)

sara a. | Premières impressions |
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Le client n'a pas laissé de commentaire.

KEVIN M.
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Le client n'a pas laissé de commentaire.

HAYDEN MICHAEL G.
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Service was great. Quick and easy pick up and drop off, and very reasonable pricing. Hoping that I don't need to move again any time soon, but will definitely use again if I do.

MARIAN AUDREY C.
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Great service !

NONE H.
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Oil life is zero engine consumption is higher and employee are stupid.

Patricia M. | Premières impressions |
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Le client n'a pas laissé de commentaire.

ABDUL HAMID JAMI S.
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Le client n'a pas laissé de commentaire.

PAUL DENNIS K.
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Le client n'a pas laissé de commentaire.

MICHAEL ATTIA E. H.
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I have booked online and when I was there I was told that the truck is not available and they would send me so where else to pick it up if I insist on what I booked I took the truck and call customer service and asked for my original order or at least the 50$ grantee can be used to book another day But they said they would give me my original order which was 24 hours but they only did it fro 23 hours I was wondering overnight shift and I have to take a short leave to return the truck This was a horrible stressful experience Unlike other locations I have used before

Jordan D.
Évaluation :

I did not return this after hours. I went inside and asked if I could check the van back in with the guy inside rather than on my phone. He said no problem and just asked for the key. He never said one thing about an additional $20 charge??? I want my money back please. I would have done it myself but he said he would take care of it.

JANICE M.
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We were very pleased with the truck and service.

Barbara P.
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Le client n'a pas laissé de commentaire.

Donald Gary M.
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Le client n'a pas laissé de commentaire.

arvin E.
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Everything's GREAT!

David C. | Premières impressions |
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Le client n'a pas laissé de commentaire.

ADAM ONEILL M.
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rented a van, the fuel mileage was exceptionally high or the vehicle was not filled when I took it -- I filled up after use for $20 and use was 57km... this seems quite expensive for that amount of kms.

david C.
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Le client n'a pas laissé de commentaire.

John W.
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Le client n'a pas laissé de commentaire.

Chetan P.
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Le client n'a pas laissé de commentaire.

PATRICK HUGH O.
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Rented a pickup truck to move furniture. The truck bed was full of snow and had to be shovelled out by me.

Sean Charles H.
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All three of the gentlemen I spoke to today were professional, helpful, and customer service oriented. Picking up the truck was a great catalyst for a very successful day moving. Can't thank them enough!

LEO PHILLIP M.
Évaluation :

Le client n'a pas laissé de commentaire.

KAZEM A.
Évaluation :

When i pick up my rental truck, the man was working there did not mention to me to check-in in my phone after dropping the truck back at the location, and they charge me $20 after hours fee because i did not check-in with my phone that i dropped the truck.

MARK GORDON P.
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Fast and easy set up. Staff at this location was amazing .

Shinto A.
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Le client n'a pas laissé de commentaire.

Maria Elena W.
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Le client n'a pas laissé de commentaire.

JEAN F N. | Expérience générale |
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Jen was a tremendous resource to us during a very stressful time in our move. We truly appreciate everything that she and the U Haul team did for us. Very responsive and attentive to their customers Cheers John

KEVIN M.
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Le client n'a pas laissé de commentaire.

KEVIN M.
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Le client n'a pas laissé de commentaire.

Donald D.
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Great as usual!

DENNY B.
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Le client n'a pas laissé de commentaire.

JOANNE K. | Expérience générale |
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Le client n'a pas laissé de commentaire.

EVERETT M.
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I was charged for using dolly and didn't use it. Can somebody please refund me

GARRY HOWARD S.
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Le client n'a pas laissé de commentaire.

OLABODE REMI O.
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Customer service is poor and I felt cheated on the rate because of miscommunication. I was over charged due to no fault of mine.

MAHER E G.
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Le client n'a pas laissé de commentaire.

MICHAEL JAMES C.
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Le client n'a pas laissé de commentaire.

Brad N. | Expérience générale |
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Staff was ways extremely helpful.

BEAU HARTENY W.
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Le client n'a pas laissé de commentaire.

Mufaro G. | Expérience générale |
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Le client n'a pas laissé de commentaire.

ALEKSANDAR M.
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Excellent customer service, great prices, products and friendly stuff.

DR DAVID JOSEPH P.
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I can't help but think it unfair that U-Haul advertises on the side of its vehicles (Rent Me for $19.99 a day), yet a two day rental costed me $307 for a within-town move. That seems rather misleading...

ADAM JOEL L.
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Le client n'a pas laissé de commentaire.

M YASER M.
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Are you guys doing good thanks for your service

MICHAEL H.
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Staff were very friendly and helpfull.

Scott R. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Eric E.
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Le client n'a pas laissé de commentaire.

Beth L.
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Some tips and techniques for driving large, wide vehicles would have been helpful.

Paul S.
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The cab of the truck smelled like cigarette smoke

TASHA LEE M.
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Great customer service, fast and on timet. Best Place so far

GEORGE MARTIN L.
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ALL Staff should wear Masks and wear them correctly. Not the most friendly or efficient place to do business.

Ariel P.
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Le client n'a pas laissé de commentaire.

KENNETH RODNEY S.
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As a regular customer it frustrates me having to continually present my drivers license and take up to 30 minutes to process my visit. I have tried booking online and when I get to the depot I still have to go through the process anyway! Surely U-Haul can modernize their processes for customers who use their services weekly?

STEPHEN B. | Premières impressions |
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Good experience, very helpful

BEVERLY FREDA A.
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Le client n'a pas laissé de commentaire.

Kimberly S.
Évaluation :

Nothing - too notch service and experience!

TONY KENT J.
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Le client n'a pas laissé de commentaire.

SARAH M.
Évaluation :

You haven't asked a question about the employees. Information when I first inquired about trucks and rates was different than when I called the second time and booked. Whether this is because rates change daily or because one of them gave me wrong information, I don't know. When my boyfriend and I were finished with the truck, I called U-Haul because I didn't want to be changed for the blankets that I didn't receive. I spoke to an unfriendly and unhelpful man who said that it was our job to collect the blankets that were at the door of U-Haul and because I ordered them, I would have to pay for them even though we didn't receive them (blankets were not at the door). I stated that neither the person I spoke to on the phone nor the person at U-Haul said that WE needed to remember to p/u the blankets. We just figured that they would be in the back of the truck as ordered. Also, when I said that we would drop off the truck Sunday evening and that I would come by in the morning to drop off the keys and speak to someone about the blanket issue, the man on the phone said to leave the keys and go online and fill out some forms. I said that I didn't want that hassle and that I would go in early Monday morning. He said that this was unacceptable as they couldn't clean it without the keys. I said that with a two day rental, I was entitled to it until 9 a.m. Monday morning. He ignored this and said that if we parked in the parking lot we had to return the keys and fill out this online form. I repeated that I wasn't going to complete this transaction this way but in person in the morning. He said that we shouldn't park it in the parking lot then. ??? I said that I would park the truck in a nearby parking lot, which seemed ridiculous but he kept going on about my doing it his way. There was a lot of back and forth and it was frustrating. We did end up leaving the truck in the U-Haul parking lot and I went to U-Haul at 7 a.m. the next morning. The woman working there immediately said that I didn't have to pay for the blankets that I never received. This employee was okay but seemed to have some trouble completing the transaction. I paid in cash but won't be surprised if my boyfriend looks at his credit card statement and finds that he has been changed as well. She seemed to have trouble knowing what she was doing. If U-Haul really is interested in improving service, focus on the people who provide the service.

NICHOLAS A.
Évaluation :

Le client n'a pas laissé de commentaire.

BRYAN MARTIN P.
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Le client n'a pas laissé de commentaire.

Edson L.
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Le client n'a pas laissé de commentaire.

OLUKOREDE OLA A.
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Le client n'a pas laissé de commentaire.

MARTIN PAUL G.
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Excellent, efficient service. Great prices and helpful knowledgeable employees. Already recommended your location to several friends. Good job.

Keith H.
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It would be nice that the manager would call the customer when requested. This request was made when the order was placed, three days before. The rep gave me the wrong directions on the location of the truck so I had to find it myself. No big deal but it is a large lot and naturally it was on the other end of the lot.

David M.
Évaluation :

Check in wait was 25 minutes which seemed too long. Booked online a furniture dolly and wasn't available as it was broken. Should have more than one on-site. Clerk was friendly. Returning vehicle was a breeze. Took all of 3 minutes. Awesome!

WAYNE NORMAN J R.
Évaluation :

The back door of the truck was frozen shut when we arrived, it might be a good idea for a staff person to check that everything is in working order before the customer is given the keys and to ensure the customer is familiar with the operation of the vehicle.

John S.
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Le client n'a pas laissé de commentaire.

Sherry D.
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Le client n'a pas laissé de commentaire.

DEBORAH ANN N.
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Just keep doing what you are doing!

Pavlo G.
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Le client n'a pas laissé de commentaire.

GREGORY PAUL M.
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Have rejted Uhaul vehicles many at times form various locations, never experienced service oriented, first class, professional attemtion like this. Was I really realy at lUhaul?

JOHN CRATON C.
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One of best locations all the staff were very helpful both on picking up and unloading , I will come here again , Good to know that places care about service

GARY S W.
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Check in and return was flawless and efficient. I am an in person renter and do not use my phone. The 'manual' process at the store was fantastic.

ROBERT E C.
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Le client n'a pas laissé de commentaire.

CRYSTAL MICHELLE M. | Expérience générale |
Évaluation :

All of my items had water damage after storing them for only a month, even my clothes smelled musty and damp and needed to be washed

Adrianne M. | Expérience générale |
Évaluation :

Staff were very helpful! This site is currently under construction and the only access was via a garage door with a broken vehicle sensor. All pedestrian access is boarded over with plywood. Besides being a concern in an emergency or during a power outage, it was inconvenient to have to go into the office and request it be opened every visit.

Valerie H. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Calvin A. | Premières impressions |
Évaluation :

When booking the unit the staff were super friendly and helpful. I had never dealt with storage before so I was apprehensive at first but Jen made my experience absolutely everything I could ever ask for. The facility has an easy private indoor drop off. Units were easy to find and everything was nice and clean.

DANIEL JOSEPH P.
Évaluation :

They were excellent at this location. The experience could not be any better.

WILLIAM ROBERT H.
Évaluation :

Quite a flawless transaction. The only thing I had problem with was your website...Trying to look at my reservation a couple weeks after I made it was near impossible I thought the vehicle I rented had the ramp like the larger ones I've rented in the past which was a little disappointing.because it was a wet day and getting up and down on truck was a bit tricky. Other than it was very good value and experience! Thank you!

PRINCE J. | Premières impressions |
Évaluation :

Great service

PETER S D.
Évaluation :

The service agent could be clearer

Valerie H. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Caroline H. | Premières impressions |
Évaluation :

When someone calls for information they should be given all information including you need to have a particular lock and your first month free is if you rent a unit for moving with them there was some information that was not mentioned when I called for information you day did honour part but I did have to buy a particular lock that they sell

SANEESH CHEMPLAY T. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

RINO J L.
Évaluation :

All was great. I got everything i expected.

ROBERT JAMES S.
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Le client n'a pas laissé de commentaire.

CRYSTAL MICHELLE M.
Évaluation :

The moving company that was associated with U-Haul were great to move but cut the time I had paid for short, they have not returned my calls since putting in a complaint

CAMERON S.
Évaluation :

The staff was awesome!

Rhys B.
Évaluation :

Le client n'a pas laissé de commentaire.

MRIGANK JUGALKIS R.
Évaluation :

The only thing missing is customer service....have lot of room to improve

DAVID WENDALL C.
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It was perfect and friendly no issues

David G.
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Thoroughly pleasant experience and would happily use again or recommend. Good job.

Danielle T.
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Very kind and helpful. Helped me navigate returning the vehicle with the website not working properly.

Robert T.
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Le client n'a pas laissé de commentaire.

HARRY CHIEDU M.
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Staff was a little irritated when we asked him to clarify a statement. He actually raised his voice. I understand people have different things going on in their lives but it would be nice to answer customers nicely.

NICHOLAS ARTHUR P.
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Le client n'a pas laissé de commentaire.

PETER JOHN G.
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20 foot cargo truck leaked during rain and some boxes got wet, hence items inside became wet, uncertain of damage. Change oil light on all the time.

DYLON M.
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Just be better. Very disappointed.

MICHEL L.
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Spécial thank you to Adam who met me at my vehicle at the return station. He made the drop off very easy. He was very polite and super helpful. Please give Adam a special thank you.

MONIQUE MARIE B.
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Le client n'a pas laissé de commentaire.

Farzin F.
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Le client n'a pas laissé de commentaire.

JAMIE ROBERT DOU G.
Évaluation :

Horrible charge you for one thing when you return it try to charge you for something different

Darren Lee P I.
Évaluation :

I was asked three times if I wanted safe move, I said no three times, I look at my invoice and I've been charged for safe move, by the time I noticed it was to late, When I returned the truck I was told to go inside and complete check out, I waited 15 minutes before a member of staff came in to see me, nobody around... I'm utterly disappointed, a stressful day was made even more stressful, we had our time put back an hour as well, even though they called to see if that was okay, I had no choice but to say yes, we had to move our fathers belongings before a certain time, as he had passed away... Awful just awful... will not recommend....

Janine B. | Expérience générale |
Évaluation :

This Uhaul always goes above s beyond.

tracy m. | Expérience générale |
Évaluation :

My couch got ruined by something leaking from the roof of your building. I'm pretty sure it has something to do with the renovations that are being done to the building. I was told someone would be contacting me about getting it cleaned. After no call back I've tried contacting you several times. After being on hold for awhile my calls get transferred to a call center in the U.S. somewhere, where nobody can do anything but send you a message on my behalf. I'm still awaiting a reply of some sort. Nobody has gotten back to me and it has now been 3 weeks. I was assured that someone would take care of it. Turns out that was a lie. I would never use your storage facility again. You advertise clean, dry units. The black stains all over my now ruined couch say otherwise. I have pictures I can send if you'd like to see.

Suncoast Homes I. | Expérience générale |
Évaluation :

Expensive for a tiny unlit space.

Ricky M. | Premières impressions |
Évaluation :

I have to call put that Jennifer Cashin is super awesome to work with. Great example of "client first attitude and helping business prosper". I walked in with a question and a problem in hand and Jennifer provided me a solution which worked great in my situation and I am very thankful to her. Thank you Jennifer. Regards, Ricky

Alan S. | Expérience générale |
Évaluation :

The only real issue I had with the facility were the limited hours of access. I realize it's a relatively new facility and perhaps a proper security system isn't yet in place, but large signs are posted on the premises advertising 24/7 access and I was very disappointed to discover that in fact the access hours for storage units were identical to the office hours, far too limited for my needs. I hope that issue is rectified soon, because there are other facilities nearby that have no restrictions on hours of access, and, for me at least, that's a strong argument for going with them.

Tom G. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Barry S. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Daniel L. | Expérience générale |
Évaluation :

You should have a storage for kayaks.It has become very popular,and in a city setting storage is a problem.

jessica s. | Premières impressions |
Évaluation :

Jennifer at the Bears Lake location was more than accommodating and very helpful. Her level of customer service is what led us to cancel our storage unit at Metro self storage and move over to U-Haul.

RICHARD JOSEPH F. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

ANDREW R. | Premières impressions |
Évaluation :

All good

Barry V. | Premières impressions |
Évaluation :

All were helpful.A shortage of lockers was a pain.Also the numbering of the lockers is very puzzling.

ALVIN S. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Dorothey l. | Premières impressions |
Évaluation :

Jen, the manager is fantastic, as were your other staff I dealt with, although their hands are tied because they can’t say anything when people get upset about you ripping them off. They have to bear the brunt of it in silence. You put them in a very awkward position because of your greed. You have fantastic customer service, you just cheat on measurements. If you want good ratings, change the cheating The shame of it is you put them in an embarrassing position. Change your paperwork to reflect the ACTUAL USABLE FEET. 9x9 My feelings are you cheat people about the measurements - I supposedly have and pay for a 10x10 space, when in actual fact that is NOT ACCURATE. My actual USABLE space is 9x 9ish. You cannot store anything in the ripple of the corrugated metal, nor can you store anything from where the slide door comes down to the middle edge of the step. I was told the measurement is from the inside ripple to the outside of the step. Try being honest and charge people for ACTUAL STORAGE SPACE!!! If asked, I would definitely tell people how you cheat people. I moved over from Metro self storage, based on Jen’s help and great customer service - she sold me. I actually measured and they cheat people as well??? What the h*ll is with you people. Just change your signage to reflect the TRUTH instead of ripping people off.

Kimberly M. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

DIANE L. | Premières impressions |
Évaluation :

Friendly and attentive staff who offered some good suggestions to help make our move easier.

Katie R. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

ALVIN S. | Premières impressions |
Évaluation :

We just stored our items yesterday so hopefully the rest of my experience is also as good. Thanks

tracy m. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Terry S. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Nancy H. | Premières impressions |
Évaluation :

I recently left an abusive relationship and the staff were very accommodating. Glad there was a truck short notice when I needed it. Jen is a very friendly and accommodating manager. I highly recommend this location. Thank you to all the staff that has helped me during the last week. Very much appreciated. Love the fact that first month storage is free...moving is expensive so this truly helps.

JESSICA S. | Expérience générale |
Évaluation :

I am awaiting 2 refunds for two months

MARK GERALD M. | Expérience générale |
Évaluation :

All goog

elie m. | Expérience générale |
Évaluation :

Facilities well maintained staff helpful and accommodating !

DEBRA R. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Jean G. | Premières impressions |
Évaluation :

it was my first time there and I would go there again in a heart beat. Would also refer my friends

Daniel L. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Darlene S. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Office T. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Laura T. | Expérience générale |
Évaluation :

Due to the pandemic I am unable to say if the store itself was nice. The staff on the phone were good.

Barnaby S. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

keith h. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Ajit J. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

IAN C. | Premières impressions |
Évaluation :

Jennifer was fantastic to deal with ... prompt courteous and very accommodating. Our move will be carried out in multiple stages and we look forward to a continuing customer relationship with her!

Lucio Gabrielo D. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Non reviews have been submitted for this location.

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