Customer Reviews for U-Haul Moving & Storage of Halifax

1864 évaluations

350 Horseshoe Lake Dr   Halifax, NS B3S0B4

(902) 417-0102

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(902) 417-0102

350 Horseshoe Lake Dr
Halifax, NS B3S0B4

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

ALEX M. 
Évaluation :
5

Great staff and very helpful and understanding with me. They were also very friendly, thanks!

LEONARD BRYAN S. 
Évaluation :
5

Staff always friendly and courteous. Great group of people. Give good advise, ask questions to ensure you are getting the equipment you need for the job.

PATRICK GORDON M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jonathan K. 
Évaluation :
2

Pick up staff that I dealt with were very good. Issue with trailer supply but it was sorted out. Was offered an extension to my return time. When I returned service terrible. Staff completely focused on getting off work and were short and rude. Did not honour the extension in my return time and charged me for another full day!

Greg B. 
Évaluation :
3

Speed up pick ups and drop offs. If there is a line up of just three people, it takes too long

PAULRALPH Y. 
Évaluation :
4

On return the service counter was busy. Staff did their jobs well but seemed to lack any urgency. (three staff gathered around listening in on a complicated customer situation while people waited in line.

Reid C. 
Évaluation :
5

Staff was great

KEITH WELDON L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTHONY JAMES L. 
Évaluation :
5

This truck was a good truck, No problems at all

SHIRLEY ANN P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL S. 
Évaluation :
3

Maintenance on the trucks. Truck broke down,

PYES M. 
Évaluation :
5

The entire team was very helpful when I was needing to access my Ubox on multiple occasions - especially those working out back (and the gentleman out front coordinating everything). Above and beyond, really. And everything in my Ubox arrived on time and in tact! : ) Thank you for making everything so easy! The only suggestion I would make would be to have extra staff on hand to answer the phone in the mornings. It's nearly impossible to reach the desk in the am and scheduling Ubox access can't be done from another location's answering service. But that's it. Everything else was fantastic! I will definitely recommend this service and location to my friends and family.

MEGHAN ELIZABETH L. 
Évaluation :
5

Excellent experience, good value

ERWIN W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan M. 
Évaluation :
5

Nothing...this is the most economical, refined easy service for moving your personal effects anywhere.uhaul makes it so easy!...always great value and a great experience!

WILLIAM ROBERT H. 
Évaluation :
3

The man at the customer service desk was impatient, rude and not very customer-oriented. We felt like we were bothering him by showing up 15 minutes in advance of our rental time and asking if it was just POSSIBLE to check in early when the place was empty. As well, the after hours return process which requires taking a million pictures and documenting the entirety of the vehicle from every angle and tracking my mileage and fuel use made me feel like I severely overpaid for services when I basically handled the entire rental myself. I'll stick with Enterprise I guess. :/

RYAN JULIEN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JASON EDWARD F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PASCAL D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cali B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roger B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

GLENN TODD H. 
Évaluation :
5

Get service thanks

DARREN JAMES B. 
Évaluation :
5

Thank you for your Service

SHIRLEY ANN P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason F. 
Évaluation :
5

happy customer

John A.  |  Expérience générale 
Évaluation :
4

The place was full of smaller trucks. At least 30. I only needed a truck for two hours. I wish I could have gotten one but he said were all reserved. I don't get it. If someone had come looking for a smaller truck and I had taken it, they could have just taken one of the other 29 trucks. I doubt everyone would all come at the exact same time. The place is huge. One of the biggest uhaul locations I've seen so far. After I got back with the truck , I was waiting in line a long time inside. You needed more people at the cash register that day. When I finally got up to give him my key, he told me to go outside and give the key to some guy outside. I wish he had told me that from the very beginning !! It would have been nice especially since I was in a rush.

SHAWN JERMAINE G. 
Évaluation :
2

The door latch for the storage area was broken and needs (re)welding. Also, the young gentleman behind the desk sent us, a couple of senior citizens, to the wrong side of a very large parking lot to find the truck. In fact, it was parked in the "In Town" section of the parking lot,, not the "between citises" part, which leads me to wonder whether or not the ancient truck was meant to be driven between cities at all.

ROLAND BART D. 
Évaluation :
4

Attempted the online check in option but it didn't work however the staff at this location were very helpful. Will definitely use this store again.

GLENN HARRY B. 
Évaluation :
1

I was charged for a service that i didnt ask for and when i brought it to the attention of the staff i was told they couldnt give me my money back for the service i didnt ask for and kicked me out of the store ...so not impressed and will never use your company again

ANGELA DAWN N. 
Évaluation :
4

The furniture dolly was very small, lightweight and did not have a floor in it so it was not useable for furniture with legs. The rental cost for the furniture dolly was almost as much as the price of the dolly new.

James Duncan B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WADE K R. 
Évaluation :
5

Excellent customer service and friendly staff. Well done !

JEAN-FRANCOIS P. 
Évaluation :
3

While I understand that the location might be busy, I wasn't impressed when I walked in to an empty store. Waited for several minutes for one employee walked in and said he couldn't help me but would find someone that could. Once they came in and started doing the transaction, they were interrupted several times by co-workers trying to determine what their lunch order was going to be. Once the paperwork was finalized, I went out to the yard to get the trailer. I was met by an employee who initially had tried to avoid me. Once I made direct contact with me, they advised that they weren't willing to assist me because they were on break. They were spotted shortly after racing out of the parking lot in their own vehicle. Again, understand that it might have been a busy location and I might have walked in during a lull, but there are multiple brands renting equipment and I'll think twice the next time.

NEVIL PAUL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DR MICHAEL SAMUE F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALAN ROBERT O. 
Évaluation :
5

Everything was excellent.

MAAYAN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ZACHARY DAVID R. 
Évaluation :
1

They kept putting a lock on my unit

Howard W.  |  Premières impressions 
Évaluation :
1

They kept putting a second lock on my unit

Howard W.  |  Expérience générale 
Évaluation :
5

You're getting expensive 89 cents a km.

BRENT WALTER RYA O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin D.  |  Premières impressions 
Évaluation :
5

Excellent customer service.

Earl Wilfred C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

frank M. 
Évaluation :
5

website is cumbersome and not user friendly or fast. Too many attempts to upsell materials or services when all one wants to do is rent a trailer.

ROBERT S. 
Évaluation :
5

My U-Haul experience was excellent! I was able to book online very easily, and your general enquiries telephone staff were professional, helpful, and very pleasant, as were your in-house staff at my U-Haul location. Your van was very clean and easy to drive, and it suited my needs perfectly. Your courteous and friendly staff were really helpful and lovely to deal with--I could not have asked for a better experience!

LYNN ANN B. 
Évaluation :
4

The 7 pm closing time made things tight for me and an individual who was also accessing a unit had placed all their items in the walkway- I was unable to take a direct route to my unit as I could not get by this individual and their items. This added time to the drop off.

DEBORAH S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL WILLIAM K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DEBORAH S. 
Évaluation :
5

The trailer we rented has loose lug nuts on all wheel which in turn caused issues on the highway.

JOHN HENRY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID B. 
Évaluation :
5

It would be helpful to have more service personnel at the front desk to reduce lines. Also, it would be very helpful and beneficial to have a greeter near the door to assist customers and answer question--sme people had to wait in a long line for a long time to get a simple question addressed. This increased the length of time and line unnecessarily.

BLAKE G W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TINA W. 
Évaluation :
3

Pain in the ass bringing the vehicle back but I guess they have their reason. No printable receipt I don't have Data this should be made available. The girl before me got a printable receipt he told me Printer don't work when I asked. Merci

GEORGE C B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Godefroy A C. 
Évaluation :
5

Very happy with vehicle and service was excellent. Je les recommande tout à fait!

Neilson G. 
Évaluation :
3

Need more than 1 person behind the counter as the lineups are the worst part .

WILLIAM JOSEPH J. 
Évaluation :
4

Our truck was easy to find however the rented dollies were not there, so we had to go get them. When we returned to locate our new storage unit the desk attendant was not friendly , nor helpful. At first he indicated there was no reservation, then looked it up, all while making no eye contact.

Jeanette M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tom G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALLEN SHANE B. 
Évaluation :
5

The staff at this uhaul were so great! I would 100 percent recommend this location to anyone. Really great service!

Marcie M.  |  Expérience générale 
Évaluation :
5

Great courteous Staff. Very Helpful.

John Vernon P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Argyrios P. 
Évaluation :
3

Not enough staff members present to assist the many customers in store.

KALA ASHLEY R. 
Évaluation :
3

The guy behind the counter literally had 2 earbuds in and was on the phone with someone. He was impossible to communicate with, he didn't care about a damn thing, he just took a photo of my license chucked a key at me and said “next”

SARAH DAWN O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rick M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Teresa R. 
Évaluation :
5

Check in guy and drop off guy we sooo helpful and friendly on a university start up weekend and end of month (and in the remnants of hurricane Ida!). One of the best rental experiences I have ever had.

PATRICK W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristin B. 
Évaluation :
5

So quick and friendly. Thank you!

CHARLINE M K. 
Évaluation :
3

Should be 24-7 all time access

Ronald S.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

ANTHONY WAYNE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacob B. 
Évaluation :
5

Keep the great work up! It's great when it is fast in and out.

PYES M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leanne S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CLAIRE V. 
Évaluation :
2

Chaotic

PAIGE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GINA P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Karyn M. 
Évaluation :
5

when i booked the rental the pickup location was on Bluewater road. i arrived at 9:00am and was told that the pickup was at the Chain lake location. i was not informed of this change, causing a hour and a half delay in get my move started. I should have been contacted VIA email or texts.

JOHN BRENTON P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karalynn B. 
Évaluation :
3

The online system needs to be functional or else not exist at all. Received confirmation of changes to the reservation after making online changes to the pickup time, but they were never actually communicated to the pickup location. All of this resulted in us getting a truck half the size that we originally booked in order to accommodate the pickup time we needed. This made our move considerably difficult. The Halifax staff member who helped us over the phone to at least schedule a truck for our required earlier time was very helpful, but otherwise the U-Haul experience was awful.

Greg T. 
Évaluation :
2

Respect the customer equipment selection. On Jul 30th I made a reservation in person for equipment 15' to move from Halifax to Fredericton. ON the pick-up day told me that small equipment is for the Halifax area? why never told me the day I rented the equipment? I will look for another company! Spent 200 in gas plus the stress of driving a big piece of equipment. Your front desk was not kind they were rude saying take in or leaved. Bad service

LUIS ENRIQUE R. 
Évaluation :
3

We requested to refund of dolly cost because we can't get the dolly at the day. We already reported to the staff at the store and sent email, but there is no response at all. Please refund the cost.

KWANG EON C. 
Évaluation :
5

Nothing, everything was awesome

TINA ANN A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelsey Amanda M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GARNET TODD S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALEXANDRA CATHER R. 
Évaluation :
5

Love this team!!! Don't change a thing!

TRACEY LYNN R. 
Évaluation :
1

After reserving weeks in advance, my order was changed at the last minute and push to the end of the day, which was useless for the team that I had assembled for our move. After waiting for 15 minutes on hold I was transferred to scheduling which was able to find a truck that was _way_ larger than I needed, but I took it. (9' -> 20') When I arrived for my pickup, the truck was not ready and I was given an even larger 28' van. There were many customers at this location who were also very upset and mad to the point of shouting. For U-Haul to book out vehicles in this way is disgusting and unprofessional and this is the worst experience I have ever had renting a moving vehicle. Please do better by your customers.

DOUGLAS ANDREW D. 
Évaluation :
2

have the vehicle available when and where it was supposed to be. we were unable to start loading until over 5 hours later than planned.

VALERIE S M. 
Évaluation :
2

I made a reservation on July 30 / 15" Moving truck & 1 Auto Transport to move from Halifax to Fredericton. I made the reservation in person at the U-Haul location. On August 30 when I was picked up they said that must be a 26! Reasons I am moving to a different province and they didn't have enough equipment. Very bad customer service since I made the reservation one month before and it was confirmed. The 26' big truck consumed during the trip 190 Dollars in gas, while the 15' gas consumption will be 100. Also, the front desk customer service was rude saying it is all we have taken in or leave. So the full cost was more than 755 dollars. No makes sense. I loos money with U-haul.

LUIS ENRIQUE R. 
Évaluation :
1

Customer service is not existing in this location. I went in to get my rental truck at 2pm, i reserved it 4 weeks in advance, he told me it was not returned yet, he made me wait for 1 hour and gave me a truck and shortened my rental time without asking me. I told him i rented a truck to be returned at 2pm the other day, he told me that's not gonna happen, and i have to return it at 12pm instead of 2pm because someone's gonna pick it up at 12pm. He told me you have no other choice or else I will charge you 50 $for every 1hr late. He is rude at all times and no care about customer. I will never rent here again or recommend this place because of my experience with you staff. 100 % rude.

MOISES XANDER S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALI MOHAMMED S S A. 
Évaluation :
4

There was only a quarter tank of gas in the truck when we picked it which was enough for my needs on moving day but I found that a little unusual. I would have been annoyed to start the day by going to get gas.

PAMELA MARY B. 
Évaluation :
3

When I went to pick up the vehicle it took an extended time at checkin to get vehicle due to staff not being able to find the keys for the vehicle I was supposed to get. The vehicle I finally received for this move was old smelled like smoke and had a very bad shake when driving I was charged a fuel sur charge at drop off for a dispute with the recorded amount in vehicle when picked up

GERALD ERIC LEWI M. 
Évaluation :
4

Van very urgently needed alignment. Pulled hard to the right and needed constant correction to prevent veering off the road

Briand M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mike h.  |  Expérience générale 
Évaluation :
2

Have prepared staff ready to serve the customer. In person and on the phone.

Richard L. 
Évaluation :
5

Your packing tape is terrible. It doesn't stick well.

Diane O.  |  Expérience générale 
Évaluation :
4

Finding the truck was difficult and had to ask for another one - needing two contacts for pickup was inconvenient when picking up after hours

Mychaela I. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

ANDREW R W C. 
Évaluation :
2

When I get the truck, the guy was mad and impatient with me. English is not my first language and with the mask it's hard to speak well. He showed me that he seems busy and didn't really want to talk to me. When I went out of the store I was mad. I hate when the customer service it that poor. I will never come again. I prefer to pay more and go to another store where people are friendly and helpful.

KARINE D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffery Scott M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PERI GAIL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HANNAH MARIE H. 
Évaluation :
4

Return was painful. Ap didn't work and was on hold for 45 minutes.

MARTIN HUBERT N. 
Évaluation :
4

It would be awesome if I could access storage 24/7 but the first month free storage makes this problem more acceptable.

RONALDA MARIE S.  |  Premières impressions 
Évaluation :
2

I was sent to a random location after rescheduling, then promised a larger truck when there were a few mistakes. I was given a smaller van which caused me to use more gas and was charged for it. The customer service was fine from everyone I met but your online service is absolutely the worst I have ever used and I will be using anything but Uhaul going forward as a result. Uhaul failed to make the experience of moving easier in anyway whatsoever. Have a shitty day

SAMUEL JACKSON J W. 
Évaluation :
1

I had booked 9 feet a van however after reaching the location they asked for a credit card. The website mentions a debit credit will suffice. Since I didn't have a credit card I was forced into paying 30$ for a 15 feet truck and also pay a deposit.

Shardul Sameer K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KELLY O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony F.  |  Expérience générale 
Évaluation :
3

The inside of the cab could have been cleaner, dirt wise. I watched him spray the truck with disinfectant, but the cup holders and such were still quite dirty.

Lisa S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris B. 
Évaluation :
5

Great service from both customer service and scheduling departments. They didn't have the size of truck I wanted and bumped me to the next largest available (which was way to big). I called and waited only 10 minutes (this was August 30th in a city with several universities and colleges) during probably one of their busiest days of the year). I called to see about a smaller one, and they found me one. They were polite and very helpful. The online booking and pick up process was cool though I had trouble with the lock box. I asked a young fellow who worked there to help and he popped it open for me and politely advised me on next steps. He even wished me a good day. Great experience!!!

Jeff V. 
Évaluation :
5

Merci.

Sanghoon K.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Damilola A.  |  Expérience générale 
Évaluation :
1

Storage facility reeked of fish and they did absolutely nothing about it. Called several times to get the situation fixed and was always promised a call back from a manager but that never happened. The sliding door to the facility was broken for the whole time we rented there (6 months) brought that up to employees it was never fixed always had to pry it open, it was supposed to be an automatic door. The sanitizer despenser inside the door was never filled even throughout a lockdown. To say the least renting a locker from U haul was a terrible experience and I am glad to have moved my stuff out of there! I will never recommend any of thier services to anyone I know, especially the Bayers Lake location which is the one I used.

Katie M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

STEPHANIEKAITLIN B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ron H.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cali B.  |  Premières impressions 
Évaluation :
5

staff are nice

John A.  |  Premières impressions 
Évaluation :
5

Great storage facility. Clean indoors climate controlled and set for any pests.

Ross D A.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sean O.  |  Expérience générale 
Évaluation :
5

I'm satisfied with the results

BENJAMIN E H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelsey M.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

capitu P.  |  Expérience générale 
Évaluation :
2

N/A! Wrong person!

Nicole N.  |  Premières impressions 
Évaluation :
4

Straight forward process to sign up and check out

ANDREW JOSEPH S.  |  Expérience générale 
Évaluation :
4

24 hour access coming soon with new addition

Michael D.  |  Premières impressions 
Évaluation :
5

Always friendly and polite ,recommend this to anyone who are wanting a clean warm place for our personal belongings!

CAROL E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph S.  |  Expérience générale 
Évaluation :
1

Recieved a phone call one day stating I had to go through my locker as there was a foul smell in the building. The day I went in I was hit with the smell of rotten fish. Went through my locker, smell was not coming from there so I reported back to them. A few months later, I asked if it had been taken care of and not a single person knew what I was talking about. My stuff still smells like rotten fish. I had requested for a 5x5 locker. Most of my stuff that should have fit did not fit and I ended up having to store it elsewhere. We measured the unit and found out it was actually 4x4. When it was brought up to management, they said I would just have to deal with it. If I was not in a bad situation at the time of move in, I would have never used this facility. The staff was always far from helpful and rude whenever I went into the office. I was also only able to access my stuff until 7 pm which is a huge inconvenience since I work every day till 7pm. They couple days I took to move my items out of storage, the doors were closed off and I had to use a different area to go into the building. The staff was incredibly rude when I asked them how I was supposed to enter the building. They asked me why I needed to go in…. On top of all that, there was never any place to park and very hard to load/unload vehicles due to the parking situation. Most of the time I had to carry my items from the far end of parking lot into the building

Nikkole P.  |  Expérience générale 
Évaluation :
5

Excellent and very convenient service.

Chidozie O.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Devan G.  |  Expérience générale 
Évaluation :
2

My experience was horrible with U-Haul from the beginning to the very end. There were a few bright lights in a mostly miserable experience from the pick up of my trailer to dropping my things off in storage. I really don't know how you Allstate in business with the poor customer service you provide, your internet portals are a joke, no one ever answers the phone and your customer service in person people are burnt out from all the unhappy customers. My reservation wasn't there when I arrived but when you are the most tired in your life there is no fight. The last person I felt with was accommodating sympathetic and kind. If U-Haul disappeared in a black hole no one would care.

Paul D.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kim O.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dan A.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Karla R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

April W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony F.  |  Premières impressions 
Évaluation :
4

Clean and well lit. Slowest elevator ever

Andrew M.  |  Premières impressions 
Évaluation :
5

Thanks

ALISON P E.  |  Premières impressions 
Évaluation :
4

My storage unit is in new building, and it took awhile to find unit even with very helpful staff. It work out fine w/ minor delay. More of a problem for me was I expected 24 hour access to unit, but becaude new building isn't complete, access hours = business hours. Otherwise great experience.

Scott B.  |  Premières impressions 
Évaluation :
3

Unit was clean and as advertised but the staff was terribly unhelpful. I could barely hear them as they were mumbling and they handed me a map that didn't have my unit even on it.

ANDREW JOSEPH S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BIN L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey C.  |  Expérience générale 
Évaluation :
5

Lots of rodent poop on our belongings, but we understand it’s a tough battle to fight.

Tyler I.  |  Expérience générale 
Évaluation :
5

Thanks, I booked it from Sydney NS through Paul Martin and returned the equipment there well before 4 pm.

Amitava B.  |  Premières impressions 
Évaluation :
5

Excellent help from staff at this location. Friendly and professional. Special thank you to Jennifer.

Sanal D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dana L.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Allison S.  |  Expérience générale 
Évaluation :
5

There was some confusion about the location of the unit due to the addition of new storage units at the facility. Beyond that small glitch everything was great. Easy to access, lots of carts available to move from truck to storage unit.

Sarah A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Garett W.  |  Expérience générale 
Évaluation :
2

I rented storage. In order to access the storage you have to go into the office and have one of the agents press a button. If there are people in line (to rent vehicles, book storage, pay for items, etc, you have to wait behind them. Could be over a half hour just to have them press a button to get into the storage bay. Ridiculous, and I will be going to another storage after this month is over.

Sheila Marion M.  |  Premières impressions 
Évaluation :
4

There was an error an it was fixed, was very pleased.

Donna D.  |  Premières impressions 
Évaluation :
5

Great service,kind staff, good sized units. I got a free month after renting a truck for my move and it was just what I needed, so thanks for that great deal.

Kaitlyn D.  |  Expérience générale 
Évaluation :
5

This location and it's staff went above and beyond for me and my family when I arrived with a house full of furniture and my storage reservation was not on file due to the fact it was booked online thru a 3rd party in the US theses folks are awesome!!

Marc N.  |  Expérience générale 
Évaluation :
3

Hours are not friendly to people with 9-5 jobs and lives in the city. Most of time it takes more than two hours to load or unload trucks but location only opens till 7. Considering transit times to the facility, it is not quite convenient for access. Two out of three truck bay doors didn't open during our stay of 1 month, during which we visited 3 times. The one door who did open was not tall enough for our truck provided by hired moving company. However, i do believe uhaul trucks can fit through. Facility is clean and well lit. Usually staff are quick response and trained well to provide resolution. All in all, good hardware but really need to do something with the hours.

ZHAOXIONG H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leah S.  |  Premières impressions 
Évaluation :
5

The staff were very helpful and very knowledgeable of the storage that I need. I was very happy and satisfied that I went with Uhaul storage.

Mark D.  |  Expérience générale 
Évaluation :
2

Very difficult getting to the second floor where my unit was due to the fact they never have me an access code for the front doors when they said back in March i would have one in a couple weeks.

Jamie S.  |  Expérience générale 
Évaluation :
5

I found the staff very friendly and accommodating. That answered my questions and ensured my requirements were met.

Joe S.  |  Premières impressions 
Évaluation :
4

Hours on the website did not match, which led me to arriving to the location once the store was closed. I was in a very tough situation but Ward went above and beyond to let me move my belongings into my storage unit. Ward made my evening and helped me out of a jam. The communications for access hours was not well executed, but Ward's help made all the difference.

Ryley G.  |  Premières impressions 
Évaluation :
5

Getting a storage unit was quick and easy, employees were very friendly, helpful and polite. Made sure we knew how everything worked. Everything was clean and easy to access both walking in and parking the vehicle inside to unload. Amazing customer service!

Donna B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARNOLDW S.  |  Premières impressions 
Évaluation :
3

I call uhaul in Bayer's lake yesterday to cancel my storage , I waited on the phone 40mins and no one answered the phone

Don D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Garett W.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Doug R.  |  Expérience générale 
Évaluation :
1

I chose not to complete the transaction. I had called to sign up for a unit and your staff could not get my credit card to work. I told them I would be there after work to pay. I received the receipt for first month free on my email. When I got there your staff could not find me in the system and started over again. I told them I changed my mind and did not want it. I do not expect a charge on my credit card.

Wanda W.  |  Premières impressions 
Évaluation :
1

The person at the front wasn’t very pleasant to deal with it; felt like he had better things to do Claimed I had everything I needed for my move in date april 7 2021 Not sure if my code for the door just wasn’t entered or if I was just not given one I went over all the paper work he gave me the day of and emails no access code was given

Kyle L.  |  Premières impressions 
Évaluation :
5

Great facility staffed by friendly competent staff.

Donald D.  |  Expérience générale 
Évaluation :
5

I was at the end of my rope when I called U-Haul ,I got on the phone to rent a truck and told them because of circumstances' beyond my control I needed to rent one of their storage facilities also . I think the women could hear distress in my voice because no sooner did I say that she said that for a one way meaning from my place to the storage in Bayers Lake facility I would be given a month free of storage ! I could feel my stress level decreasing as ever moment passed by ! Not only did I have no place to live but the money was very tight also ,because of the Epidemic I had no job either ! The three guys I had helping me didnt pack the storage properly, so I had no other choice but to get another unit , The manager took 20 % off of that one plus loaned me her lock so I wouldn't have to buy one ! I dont have a cent to my name but I'm so grateful that U-Haul cared enough to offer their help ! Thank You Bayers Lake U-Haul for your kindness ! Corina

CORINA MICHELLE A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

barbara k.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

barbara k.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

barbara k.  |  Premières impressions 
Évaluation :
2

Although the staff was helpful and friendly, our experience was not great. We had completed the online storage application on the U-Haul website and had requested an 8x10 storage locker at the 350 Horseshoe Lake location. Upon getting there the staff member was unable to open our online reservation and then proceeded to tell us that they do not have any 8x10 storage units. I should him the reservation confirmation I received from U-Haul that showed I had booked an 8x10 at that location and the staff member shrugged it off and said they didn't have any. This was extremely disappointing because I had completed the online reservation to make our move in easy but it turned out to be a very difficult and stressful move in. Also none of the entrance doors work properly (they only half open) and the storage space smells of fish.

Jordyn K.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christine Z.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEW M.  |  Expérience générale 
Évaluation :
5

The staff were always so extremely efficient and helpful. I held a few units at one time, they made life during moving times a pleasant and successful experience. 5 Star rating in service. -TT

Tiffany T.  |  Expérience générale 
Évaluation :
2

Went i got there, the person the ended up serving me was on the phone, yelling at a customer because she couldnt hear her. Then when i said i was checking in, she got fustrated and was conplaining that the new storage units wernt in the system and she had to check me in manually. While i was being served, she was also explaining to a customer on when he should see the hold on his credit card go back on his card. She was very abrupt and when he left, she turned to me and shook her head. Very unprofessional throughout the whole process. She also argued with other staff.

Jamie S.  |  Premières impressions 
Évaluation :
5

Best Uhaul location I've experienced,

GREGORY PAUL M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

STEPHEN B.  |  Expérience générale 
Évaluation :
5

Fast and efficient service, the staff was very friendly and helpful and had great suggestions.

GABRIEL B.  |  Premières impressions 
Évaluation :
3

Other than a terrible smell that came from some other Locker in the heated storage the whole time that I had used to lockers for 3 months, it was a good experience. Sometimes the website head hours posted differently then the actual hours that you could get into the storage and the sliding doors that are automatic are having difficulty opening and shutting. Merci

CARMEN LYNN R.  |  Expérience générale 
Évaluation :
5

Likely the easiest storage solution experience I have had in years.

MARC ROBERT B.  |  Premières impressions 
Évaluation :
5

Everything was to my satisfactory

Jean G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sara a.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David C.  |  Premières impressions 
Évaluation :
5

Jen was a tremendous resource to us during a very stressful time in our move. We truly appreciate everything that she and the U Haul team did for us. Very responsive and attentive to their customers Cheers John

JEAN F N.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOANNE K.  |  Expérience générale 
Évaluation :
5

Staff was ways extremely helpful.

Brad N.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mufaro G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott R.  |  Premières impressions 
Évaluation :
5

Good experience, very helpful

STEPHEN B.  |  Premières impressions 
Évaluation :
2

All of my items had water damage after storing them for only a month, even my clothes smelled musty and damp and needed to be washed

CRYSTAL MICHELLE M.  |  Expérience générale 
Évaluation :
2

Staff were very helpful! This site is currently under construction and the only access was via a garage door with a broken vehicle sensor. All pedestrian access is boarded over with plywood. Besides being a concern in an emergency or during a power outage, it was inconvenient to have to go into the office and request it be opened every visit.

Adrianne M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Valerie H.  |  Expérience générale 
Évaluation :
5

When booking the unit the staff were super friendly and helpful. I had never dealt with storage before so I was apprehensive at first but Jen made my experience absolutely everything I could ever ask for. The facility has an easy private indoor drop off. Units were easy to find and everything was nice and clean.

Calvin A.  |  Premières impressions 
Évaluation :
5

Great service

PRINCE J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Valerie H.  |  Premières impressions 
Évaluation :
4

When someone calls for information they should be given all information including you need to have a particular lock and your first month free is if you rent a unit for moving with them there was some information that was not mentioned when I called for information you day did honour part but I did have to buy a particular lock that they sell

Caroline H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SANEESH CHEMPLAY T.  |  Expérience générale 
Évaluation :
5

This Uhaul always goes above s beyond.

Janine B.  |  Expérience générale 
Évaluation :
1

My couch got ruined by something leaking from the roof of your building. I'm pretty sure it has something to do with the renovations that are being done to the building. I was told someone would be contacting me about getting it cleaned. After no call back I've tried contacting you several times. After being on hold for awhile my calls get transferred to a call center in the U.S. somewhere, where nobody can do anything but send you a message on my behalf. I'm still awaiting a reply of some sort. Nobody has gotten back to me and it has now been 3 weeks. I was assured that someone would take care of it. Turns out that was a lie. I would never use your storage facility again. You advertise clean, dry units. The black stains all over my now ruined couch say otherwise. I have pictures I can send if you'd like to see.

tracy m.  |  Expérience générale 
Évaluation :
3

Expensive for a tiny unlit space.

Suncoast Homes I.  |  Expérience générale 
Évaluation :
5

I have to call put that Jennifer Cashin is super awesome to work with. Great example of "client first attitude and helping business prosper". I walked in with a question and a problem in hand and Jennifer provided me a solution which worked great in my situation and I am very thankful to her. Thank you Jennifer. Regards, Ricky

Ricky M.  |  Premières impressions 
Évaluation :
4

The only real issue I had with the facility were the limited hours of access. I realize it's a relatively new facility and perhaps a proper security system isn't yet in place, but large signs are posted on the premises advertising 24/7 access and I was very disappointed to discover that in fact the access hours for storage units were identical to the office hours, far too limited for my needs. I hope that issue is rectified soon, because there are other facilities nearby that have no restrictions on hours of access, and, for me at least, that's a strong argument for going with them.

Alan S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tom G.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Barry S.  |  Expérience générale 
Évaluation :
4

You should have a storage for kayaks.It has become very popular,and in a city setting storage is a problem.

Daniel L.  |  Expérience générale 
Évaluation :
5

Jennifer at the Bears Lake location was more than accommodating and very helpful. Her level of customer service is what led us to cancel our storage unit at Metro self storage and move over to U-Haul.

jessica s.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD JOSEPH F.  |  Premières impressions 
Évaluation :
5

All good

ANDREW R.  |  Premières impressions 
Évaluation :
4

All were helpful.A shortage of lockers was a pain.Also the numbering of the lockers is very puzzling.

Barry V.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALVIN S.  |  Expérience générale 
Évaluation :
1

Jen, the manager is fantastic, as were your other staff I dealt with, although their hands are tied because they can't say anything when people get upset about you ripping them off. They have to bear the brunt of it in silence. You put them in a very awkward position because of your greed. You have fantastic customer service, you just cheat on measurements. If you want good ratings, change the cheating The shame of it is you put them in an embarrassing position. Change your paperwork to reflect the ACTUAL USABLE FEET. 9x9 My feelings are you cheat people about the measurements - I supposedly have and pay for a 10x10 space, when in actual fact that is NOT ACCURATE. My actual USABLE space is 9x 9ish. You cannot store anything in the ripple of the corrugated metal, nor can you store anything from where the slide door comes down to the middle edge of the step. I was told the measurement is from the inside ripple to the outside of the step. Try being honest and charge people for ACTUAL STORAGE SPACE!!! If asked, I would definitely tell people how you cheat people. I moved over from Metro self storage, based on Jen's help and great customer service - she sold me. I actually measured and they cheat people as well??? What the h*ll is with you people. Just change your signage to reflect the TRUTH instead of ripping people off.

Dorothey l.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kimberly M.  |  Premières impressions 
Évaluation :
5

Friendly and attentive staff who offered some good suggestions to help make our move easier.

DIANE L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katie R.  |  Expérience générale 
Évaluation :
5

We just stored our items yesterday so hopefully the rest of my experience is also as good. Thanks

ALVIN S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tracy m.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terry S.  |  Expérience générale 
Évaluation :
5

I recently left an abusive relationship and the staff were very accommodating. Glad there was a truck short notice when I needed it. Jen is a very friendly and accommodating manager. I highly recommend this location. Thank you to all the staff that has helped me during the last week. Very much appreciated. Love the fact that first month storage is free...moving is expensive so this truly helps.

Nancy H.  |  Premières impressions 
Évaluation :
2

I am awaiting 2 refunds for two months

JESSICA S.  |  Expérience générale 
Évaluation :
5

it was my first time there and I would go there again in a heart beat. Would also refer my friends

Jean G.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Daniel L.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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