Customer Reviews for U-Haul Moving & Storage of Harlan Heights

7 665 évaluations

5533 E Speedway Blvd   Tucson, AZ 85712
(E Of Craycroft)

(520) 575-5376

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 7/4/2022: 7h00 am à 5h00 pm

Services dans cet établissement :

Pour nous contacter

(520) 575-5376

5533 E Speedway Blvd
Tucson, AZ 85712
(E Of Craycroft)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 7/4/2022: 7h00 am à 5h00 pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • habla español

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Awesome service great product good price. The staff is great very helpful and polite.

HARRY C. 
Évaluation :
3

It seems like every time I go there in the morning (before 8am) to pick up a moving truck that there is only one person on duty and there's always that person in front of me who has a long, drawn out transaction. And I'm standing there waiting for my reserved truck... When I take the truck back in the afternoon, there's usually no less than 3 people on duty and they're usually looking for something to do.

Harold R. 
Évaluation :
5

Roy was great customer service

Michael H. 
Évaluation :
4

Awesome experience

JACQUELYNNE F. 
Évaluation :
2

Have more customer service reps working. 10 minute wait to get service.

Ani D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roger W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

traian P. 
Évaluation :
1

I am a single person and just only have mattress and couch for the heavy furniture. I don't have that much stuff to use trolly but they charged $60 for damage. I don't know how it's gonna get damaged. Everything was great except that part.

AUNG M. 
Évaluation :
3

Got the job done im very satisfied with the business

Jacob C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES B. 
Évaluation :
5

Excellent customer service

Antonio C. 
Évaluation :
2

Didn't have the vehicle I reserved and the pickup smelled like cigarettes

Samantha K. 
Évaluation :
4

Upon return I noticed that the store was short staffed and that the manager was manning the front counter while the young man who rented me the unit was by himself also. He was processing about 10-15 returns by himself. The returns were backed up in the main street, Speedway Ave causing a traffic jam. The return clerk was fantastic and was actually running to each unit to solve the situation. I commend both of them for a job well done! Larry Reed

Larry R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nelida A. 
Évaluation :
4

Helpful staff. And polite

Roy F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carly R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

matt R. 
Évaluation :
1

The Uhual attendant was horrible in the beginning when we rented the truck. He was rude no interaction. He had no joy i. Eing there or working there. Then when we dropped the rental we had the misfortune of him ( Ozman Garcia) checking the vehicle. He was rude and cocky. The way he talks to customers is simply inexcusable. Worst customer experience ever. Will never recommend.

Edmundo F. 
Évaluation :
1

It was almost impossible to even get a truck with a reservation... we got sent to 4 different locations all on total opposite sides of town... and then after finally getting the truck we were over charged a ton of money for 2 days.. and now days after the trucks been returned ON TIME... We randomly got an email saying we Own 70$ dollars.... after already closing out the rental... this is crazy...

Sabrina Amber L. 
Évaluation :
5

Everyone was friendly and helpful, excellent customer service

Antony L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark M. 
Évaluation :
3

Had to speak to customer service very rude and unhelpful per usual

Margaret H. 
Évaluation :
3

Faster customer services. I waited over 20 minutes before I was helped

Tyshaun T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shani R. 
Évaluation :
4

Huge drop off on to busy street could be fixed. Maybe exit parking lot behind Shell station next door.

Joseph B. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Michael G. 
Évaluation :
5

Roy was very helpful and really seemed to love his job. It was a pleasure to be assisted by him and the young man that I dropped the trailer off to

Antony L. 
Évaluation :
5

Have more people working in the morning. The one guy that was there was swamped!

Brian B. 
Évaluation :
4

Very good Costomer service

SHAFI F. 
Évaluation :
2

The 15' box truck we rented had over 4" of play in the steering wheel. OK for city driving but I would have never taken on a longer trip and also needed an alignment. Had to wait over 30 minutes to get checked out when picking up.

Michael P. 
Évaluation :
1

Please remove my email address as requested the last time Conrad rented equipment

CONRAD M. 
Évaluation :
5

Great seamless experience

Megan H. 
Évaluation :
5

When we went to pick up our truck it wasn't quite ready but they found another one for us immediately and the process went incredibly well! Thank you so much!

Angela R. 
Évaluation :
5

Roy was great. The team was helpful even with the place being packed with customers.

COLIN C. 
Évaluation :
1

Customer service was poor when I dropped off truck. Line was long so I waited nearly 30 minutes to reach the counter. Employee tried to help two people who came in after me first. I asked him shouldn't he help me first and he told me to not try and do his job. Worst experience at this location in the past 2 years.

Shani R. 
Évaluation :
5

Christian and his staff were extremely helpful, professional and efficient. As we drove away from the Uhaul store we noticed that the 5 X 7 trailer needed new tires. Christian's staff immediately called Uhaul Roadside Assistance, who came and replaced the tires with brand new ones. We had to delay our trip because we waited for several hours for the service vehicle to arrive. However, in the end everything worked out and we made it to our destination, over 800 miles away, safely.

Ann B. 
Évaluation :
1

POSITIVE: The equipment worked fine. NEGATIVES: The equipment was NOT swept clean. U-Haul moved my pick-up and return location 12 miles away from my original reservation location with no notification of any sort. We were ignored when returning the trailer, so we just unhooked it and drove away. Overall, the equipment worked well; the humans involved were terrible.

George C. 
Évaluation :
1

Have a trailer that was reserved if your going to make us pay first, then the trailer should have never been allowed on the road tires were so bad

George S. 
Évaluation :
5

this was the third location on my reservation goose chase for a trailer. the system didn't keep up with equipment not turned in location #1 then sent me to location #2 that sent me to location #3. The new style 8x5 was much better than the old roll up door. fiberglass allowed light inside to help pack 5 inches longer inside.

George P. 
Évaluation :
5

Everthing was handled as promised.

Eric B. 
Évaluation :
3

I don't appreciate a filthy van that I had to spend 40 minutes cleaning. I also don't appreciate being forced to take a selfie at the last minute for "facial recognition" with no info as to why, how my photo is being used, where saved, who has access, etc. Which is actually against privacy laws. Check the Snapchat lawsuit for reference.

Cheryl R. 
Évaluation :
5

Stop asking me to call to confirm. I set everything up on the website, and was asked to call over dozen times at different points throughout the shipping process. Completely unnecessary, I set things up how I wanted, I shouldn't have to sit on hold for 30 minutes to confirm every step.

JOSIAH H. 
Évaluation :
5

Nice people behind the counter.

Patrick H. 
Évaluation :
1

I was charged a third rental day and after sitting on hold for thirty minutes, the guy would not refund the third day. I returned it on a Sunday on time but my location services on my phone wouldn't work and I couldn't “return” it online. I called as soon as the location opened the next morning. They would not refund the “extra” day

Anne F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joe S. 
Évaluation :
1

If I recommend I'd say reserve at least 2 Days ahead or pay for an extra day if you are on a certain time frame. I arrived at 7 am, 1 person working, a line up for trucks and trailers and drop-offs. No paperwork was prepared. It took him an hour before I got waited on. I missed my scheduled 8 am pick-up time for an auction. Was very late.

Raymond S. 
Évaluation :
5

Fast friendly hassle-free reasonable rates

jim T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William C. 
Évaluation :
4

When I arrived the 26 foot truck I had reserved was not available. I ended up with a 20 foot truck and a 10 foot trailer and on a long haul it was difficult to maneuver with the trailer I had to wait two hours to get the substitute truck and trailer shop in wired for lights. They also did not have the furniture pads I requested.

Clover M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick T. 
Évaluation :
5

Very smooth process and very nice employees!

Anne C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julie G. 
Évaluation :
5

Great friendly staff. Super helpful in returning equipment.

Bradley Y. 
Évaluation :
3

Wasted an over two hours as this location was missing parts for my rental had to come back again when they obtained the parts. People were friendly just facilities did not have the parts needed. Not happy about that.

Mike W. 
Évaluation :
5

Very clean vehicle.

Mark A. 
Évaluation :
5

Location was great picking up and returning

Melinda J. 
Évaluation :
1

Good customer service

Alisha F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

christine C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael W. 
Évaluation :
5

Truck was in good condition and ran well. Employees helpful and very responsive!

Richard K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glenn P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

lilia M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul M. 
Évaluation :
5

Don't forget to ask about tools like blankets or belts for maintaining the items in place. Overall the service was excellent. with friendly atmosphere.

Bugambilia P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

douglas L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick C. 
Évaluation :
3

Keep doing what you doing

RUSSELL G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert C. 
Évaluation :
3

Rental rate attractive.

Dennis K. 
Évaluation :
1

I was promised a call back by the location manager which I never received. So many things went wrong with this rental experience

KEVIN A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John R. 
Évaluation :
5

Only down side was sweaty guy smell in the truck. Maybe snag some Febreze for in between rentals?

Linda G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JIM O. 
Évaluation :
5

Nothing. I like the easy online reservation snd checkin. Staff was great.

Greg A. 
Évaluation :
2

Tried paying with cash when I returned the equipment they didn't have any change so I had to give them more money than I owed cause I wasn't going to try and get exact change, the line to get help was to long to wait around anymore

Chase L. 
Évaluation :
3

Did not have equipment that was ordered

JDouglas J. 
Évaluation :
5

Outstanding employees and customer service. Thank you so much!

Stacey K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wilson A. 
Évaluation :
4

Wish the 10 feet truck was available. They had to give us a 15'.

DENNIS A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ravi H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mark F. 
Évaluation :
3

Disappointed the truck we reserved several weeks in advance was given away; ended up with a truck that was low on gas, thus had to fill before we loaded the truck so we had enough to get to our destination. Also really liked the mobile pick up feature before and would have been helpful to know that we would have to go in to obtain the keys. We weren't able to drive away with the truck until 30 min after we arrived due to the number of other people there all lined up to pick up trucks at the same time (with no change to the return time.). These should be staggered more or have the trucks ready for pick up . The guys running to the truck to bring it over we're hustling so kudos to them but we still lost half an hour.

FRANK U. 
Évaluation :
1

Make sure the equipment is well maintained and the employees are professional and not neglectful and immature laughing little boys.

linda D. 
Évaluation :
4

Used recommended drop off location. Address was not as indicated on website but not hard to locate due to U-Haul signage.. Staff was helpful and check out was accomplished via smart phone and with all work done by attendant. Good experience for tired travelers!

Tom W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas L. 
Évaluation :
5

No room for improvement, super friendly staff and really helpful. I'd recommend this location to anyone!

Frank F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Felipe B. 
Évaluation :
3

they did not have the size trailer e requested

Jacqueline R. 
Évaluation :
5

Customer service and good equipment are the two things I value the most. Both expectation were met.

Floyd C. 
Évaluation :
1

Manager should have known to move the fork lift so o could get my stuff out of u Box.Had to go around forklift. The guy on the job that day was not certified to drive forklift but he did help move my stuff in the truck.long day

Sherry S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

kelly M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

judy H. 
Évaluation :
1

I need the truck a few more days. instead of reaching out to me it was towed. i didnt even get to use the 250 uhaul

Andres M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tom D. 
Évaluation :
3

The cab of the truck had a pungent smell of cigarette smoke throughout & from the ventilation system. The exterior was very dirty. The associate did not tell me that we didn't need to come inside upon return. Great price & wonderful service. Thanks!!!

Max J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ABAGALE H.  |  Online Move In 
Évaluation :
3

I have had zero dealings with U-Haul at this location!

Peter N.  |  Premières impressions 
Évaluation :
2

There were price increases and I was not informed via email or text messages. Was very disappointed because the other Uhaul store unit I have where I moved informed me of price increase and when my next bill is due every month via email.

ANITA S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CYNTHIA M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Talena B.  |  Online Move In 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MELINDA S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jesusita P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholl S.  |  Expérience générale 
Évaluation :
5

All employees pleasant and helpful. Will definitely go here again if storage is needed! Merci.

Susan W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholl S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juanita k.  |  Online Move In 
Évaluation :
2

Reserved storage unit was not ready for move in on move in day.

Ashlei M.  |  Online Move In 
Évaluation :
5

Excellent customer service from him and the staff

Feleiss K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brittany M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brittany M.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Valerie H.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Robyn H.  |  Online Move In 
Évaluation :
5

Liked the guys who work there ,were very helpful and doing their job very great. Thank u

Sandra L.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gwendolyn H.  |  Premières impressions 
Évaluation :
5

Everything was great besides not having 24hr access. Sometimes I got off work late and needed to get some things out to unpack but had to wait until weekend. Staff very helpful with a last minute decision on getting storage.

tonya b.  |  Expérience générale 
Évaluation :
5

Staff is very friendly and professional!

Andrew M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANGELINA J.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Anil K.  |  Expérience générale 
Évaluation :
3

Your storage facility has a 2nd floor and no elevator so image dragging a refrigerator up a flight of stairs

CHRISTINA B.  |  Expérience générale 
Évaluation :
1

The property was not available for us the day we rented it. The code we were given did not work and because it was after hours we needed to go in the following day and get inside. This completely messed up our timeline not being able to access the storage unit the evening we expected to. Overall impression of the employees and manager at this location is that they don't really care about the customer.

David G.  |  Online Move In 
Évaluation :
4

Paid an extra 10 bucks for access after hours and when I got there I was denied entry. So much for my 10 bucks. Otherwise it's alright. Kindly dingy for a storage facility.

Rebecca H.  |  Premières impressions 
Évaluation :
4

The staff was great. The space was clean. I'm glad I chose to rent from this storage facility. My only issue is that it doesn't have an elevator for 2nd floor access. Keep that in mind when your thinking about the items your storing. In this businesses defense, that isn't listed on the website. I should've called and asked prior to renting the unit.

Miranda B.  |  Premières impressions 
Évaluation :
5

The toughest part is there is no elevator to the second floor. Hard to carry heavy boxes up

John O.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Phyllis S.  |  Expérience générale 
Évaluation :
3

Everything about my experience with pretty average. But having limited access to my storage facility is a priority for me and that was definitely a strong point for why I have left.

danielle w.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAVID S.  |  Premières impressions 
Évaluation :
4

The only worker available to help me was on the phone for about five minutes and I was hoping someone else could come up to the register and help but no one did. Once I was helped it was an easy procedure and I was able to get my storage unit quickly.

Cayce H.  |  Premières impressions 
Évaluation :
5

Great customer service with everyone I interacted with.

michael c.  |  Expérience générale 
Évaluation :
5

no commit

James A.  |  Expérience générale 
Évaluation :
5

I had a great experience with the company

Glenda Q.  |  Expérience générale 
Évaluation :
5

thank you! great customer service, my furniture was well taken care of and we will be renting a storage unit again soon due to remodeling

Lorraine P.  |  Expérience générale 
Évaluation :
5

Great service and nice people. Sincerely, Alex

Alexander B.  |  Premières impressions 
Évaluation :
4

the staff was very pleasant and helpful.

Gary M.  |  Expérience générale 
Évaluation :
3

The staff miscommunicated and did not have my reservation available. However they did everything they could to remedy the problem.

hilary h.  |  Expérience générale 
Évaluation :
1

Half my belongings went missing ...

Helena r.  |  Expérience générale 
Évaluation :
1

you do not have an elevator for 2nd floor access to storage rooms

maynor steven D.  |  Expérience générale 
Évaluation :
5

With the exception of the uhaul on Rt 95 when he rented me a 10 ft truck knowing I had a motorcycle. No ramp. Also the uhaul person on speedway wouldn't let me throw away a bed it didn't fit storage.

PATRICK C.  |  Réservation 
Évaluation :
5

We appreciated being able to make arrangements for our student via long-distance. Everything went fairly well. Merci.

MARTHA g.  |  Réservation 
Évaluation :
5

You guys were wonderful! So very helpful too! Merci.

Shae G.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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