The facility is old but the storage is the same as others with climate controlled spaces and easy accessibility.
Neil S | First ImpressionsSelf Storage Units in Tucson, AZ, 85712
U-Haul Moving & Storage of Harlan Heights
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Évaluations des unités d'entreposage par les clients
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- 4,0 - Cote moyenne des clients
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I had my stuff in the facility for 10 years and paid on auto pay when my money was running out I went there and asked if I could get a month or 2 free so I could get my financial issue straighten out and I was told by the person working that they could not do anything and I would have to come back and speak with the manager. I said I would and I came back 4 times and finally got a hold of him and he said he couldn't help me out. So after paying my unit on time for 10 + years I couldn't get 1 to 2 months to help me out. I'm 65 and retired and disabled ( amputee since 2022) and only get so much now and it doesn't cover much. I was so disappointed in your company and had to give up my unit since I wasn't able to pay for it anymore. I lost all my stuff but there was nothing I could do since I wasn't able to pay for it anymore. I'm sorry. David Clarke Unit 205 (previously) 520-349-2155
David C | Overall ExperienceThe storage unit did smell and there was a rat trap. Other than, everything was great!
Sabine L | Online Move InThe need for extra space from what was previously estimated was quickly and kindly accommadated.
SEAN R | First ImpressionsThank you for Tyrone he was so helpful every time I came in from the start to the end right after I got everything out of my storage he was the same person that closed me out ungrateful for the experience I will refer and I will come back if needed thank you all sincerely me back God bless you all
AMY R | Overall ExperienceTyrone was outstanding great customer service
Roy C | Overall ExperienceWhen I booked the unit I was not told it was a two story facility with stairs only. I was told it was temp controlled. I have had a hip replacement and have balance problems, and my unit was on the second floor. This was difficult for me. The temperature inside was 90 degrees when I was unloading and the small air conditioners were not working. However, one of the staff helped the young man who was helping me to get the two largest pieces upstairs and into the unit which was much appreciated When I returned to unload the AC was working, including the smaller ones, so that was better. Staff were overall helpful and friendly. So in spite of the difficulties from the first day it balanced out to be an average experience.
Laurie P | Overall ExperienceGood service
JEFFERY S | First Impressions“Secure and well lit.” It was secure as long as people didn’t hold the entrance door open. There are no lights in the spaces so a flashlight or other is necessary. The concrete ceiling and walls in the space kept cracking, leaving dust and small rocks on my belongings. I had to sweep up that mess every time I visited the space. There is a big thermometer on the wall by my space that said “temperature maintained within this range,” with the maximum temperature being 85°F. But in the summer it was common for that thermometer to read over 90°F. The junky little mini-split at the end of the second-floor corridor didn’t do anything. And since the doors for each space are usually closed and there are no vents or returns in the space, it is impossible to actually control the temperature in each space. So the whole notion that the space is temperature controlled is a lie. There is no elevator, so all of the carts are useless. Terribly inconvenient too, as there is no way to load up a cart, lock the space once, then take the belongings outside to load into a car or truck. The price increased every year, without justification and without any benefits to the customer. This is just plain greed. Your costs didn’t increase.
ANDREW P | Overall ExperienceMan who assisted us was more than just slow. We got a storage unit on the 2nd floor with no elevator access to help the moving to be easier.
Trudy W | First ImpressionsThe staff is fantastic! Tyrone is always extra helpful.
Jennifer B | Overall Experience