Évaluations des clients U-Haul Moving & Storage of Hazelwood

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Hazelwood

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Thomas G. le

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Le client n'a pas laissé de commentaire.

Randy D. le

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Very efficient operation. Pick up and drop off both went smoothly. Only one person working when we returned our truck near closing time on Sunday - short waiting line but moved quickly.

Kevin M. le

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remove requirement for 3 telephone numbers needed to be contacted. That is ridiculous. Also advise the workers that it is not appreciated that they are busy texting while supposedly filling out my work order and not answering the phone with "please hold" while doing the same. also there is a sign at reurn area to "please wait in vehicle" for service person to complete closing and then no one comes for ten minutes and I finally have to go in where someone is sitting behind desk texting on phone. there was als0 a person in garage area and he did not respond either.

Scott B. le

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Everybody was awesome and very helpful.Thank you very much.

sandra T. le

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Le client n'a pas laissé de commentaire.

Renita M. le

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Le client n'a pas laissé de commentaire.

brian m. le

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I wouldn't recommend anyone to use the facility, because of the damage that was done to my things from the roof leaking.

Abegail C. le

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There was a big stink about having a competitor’s pod in the U-haul storage facility. I had to cancel my reservation for the competitor’s pod because I fear of being charged to have them in their facility.

Randal D. le

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Known problem with windshield wiper on truck - should have fixed or at least warned renter taking truck out during heavy snowstorm...

Deborah T. le

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GREAT JOB I WOULD USE YOU AGAIN KEEP UP THE GREAT WORK I ENJOYED MY SERVICE.👍👍👍

Lena M. le

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The manager was so cool was very happy

Gary R. le

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Keep all tow chains and security chains in great order so they do not break again.

Phyllis C. le

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Dealing with Brennan was a MOST PLEASANT EXPERIENCE, there should be more people with his mind set in this world, he made sure i understood everything from beginning to end, that kept me comfortable and I’ll be coming back again and again, many thanks for his tremendous service and professionalism.

Ashtin N. le

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Le client n'a pas laissé de commentaire.

leigh C. le

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Le client n'a pas laissé de commentaire.

Jasmine W. le

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Le client n'a pas laissé de commentaire.

Timothy J. le

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Hidden Charges made it a lot more than anticipated

Thomas H. le

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A coffee maker and some chairs for waiting customers would be a great welcome to this office. Overall great service at this location

Danita M. le

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Anthony Chiello and there were 2 other young men who provided OUTSTANDING Service! They helped me with a difficult and short notice move and it is well appreciated!!

Kevin R. le

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The staff went above and beyond to be helpful at the end of a long moving process. Thanks for not only helping with the equipment but also making me feel welcome in a new city!

STEVEN M D. le

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Though I did not get his name, the young man who checked us in was efficient and very helpful.

Connie H. le

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They did a awesome job!

Tywana A. le

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Le client n'a pas laissé de commentaire.

Angie C. le

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Nothing the customer service was great

lynda B. le

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Le client n'a pas laissé de commentaire.

kenneth S. le

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Le client n'a pas laissé de commentaire.

William A. le

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Le client n'a pas laissé de commentaire.

Abegail C. le

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I have witnessed the manager had verbal argument with a customer. I was informed that I could get charge for having an outside moving pods in the facility. My brother’s car was hit by uhaul employee.

Carrie P. le

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Le client n'a pas laissé de commentaire.

Jennifer W. le

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Le client n'a pas laissé de commentaire.

Erica J. le

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Coupons for customers to use.

raymond C. le

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Le client n'a pas laissé de commentaire.

Robert M. le

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Have more than one associate working the counter to reduce wait times

Jon D. le

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Le client n'a pas laissé de commentaire.

Krystal W. le

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Le client n'a pas laissé de commentaire.

Margo M. le

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Le client n'a pas laissé de commentaire.

Rose W. le

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Le client n'a pas laissé de commentaire.

richard H. le

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Nice experience, everyone was great to work with.

Travis N. le

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Great service

Tracey J. le

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Mr. Anthony Chiello, (8961 Dunn Rd.) is beyond EXCEPTIONAL!! He provided outstanding, fast, friendly and professional service for me as I was in a desperate moving situation. May God richly bless him!

curtis F. le

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Everything was alright in my opinion.

Christopher A. le

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To possibly have 1-2 more workers at the counter for faster checking and check out for customers.

gus D. le

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Le client n'a pas laissé de commentaire.

Robert M. le

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The rental process requires alot of effort with having to approve and take photos of the vehicle using a smartphone.

Charlene M. le

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Le client n'a pas laissé de commentaire.

Kip C. le

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Make sure truck have gas in them. Make sure trucks are clean. Make sure make sure that the truck you were promised by call service is what the location actually gives you!

Carl W. le

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Very professional. In and out.

Amanda D. le

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Do NOT EVER go to the one in Hazelwood, MO! They did 5 unauthorized charges on my debit card AND CAUSED ME TO GET 2 OVERDRAFT FEES!! And then when I called Uhaul I was told they only showed 2 transactions but there should ONLY BE 1 CHARGE. NONE OF THE CHARGES WERE WHAT I WAS QUOTED EITHER!! I've used Uhaul several times before and never had any problems, but this was a HORRIBLE EXPERIENCE!! I WILL TAKE MY BUSINESS ELSEWHERE NEXT TIME I NEED SOMETHING MOVED.

taren W. le

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Le client n'a pas laissé de commentaire.

Kim H. le

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Le client n'a pas laissé de commentaire.

Kenneth K. le

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The female (seemed to be 16 years of age) that connected the U-Haul trailer to my truck did not have a clue what she was doing. After 10 minutes of trying she could not get the trailer to slip down and around the ball she stood up and said "you have the wrong size ball". Now, i have rented many trailers from U-Haul within the last few months. I knew the ball was the correct size. I walked over and within seconds i had the trailer connected without any issues. When i returned the trailer, they checked in a different trailer that was rented to someone else so the records showed the other trailer checked in AND my trailer as still being checked out IN WHICH i was still being charged for. I'm still not sure how many days i was billed for a teailer i returned. Sincerely, Ken kiel On The Spot Services 7day24hourservice@gmail.com Ph. 636-734-2386

dayana L. le

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Le client n'a pas laissé de commentaire.

Danielle D. le

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Dont let your employees take trucks home

Karen C. le

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Cheilo help us figure out our wiring hookup. He's FANTASTIC! You can't get better customer service than he gave us. I'm not sure that I spelled his name correctly; sorry. I wish all Uhaul employees were like him.

Mickey W. le

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We called just before closing and was able to get most of our check in done before arriving. Without your services our Son's car would have been stranded on the side of the road. A tow truck would have been much more expensive due to the distance from home.

Steven L. le

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Le client n'a pas laissé de commentaire.

erika P. le

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Le client n'a pas laissé de commentaire.

Raymond B. le

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Le client n'a pas laissé de commentaire.

MARK B. le

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Truck was in back and could not find it

Janay L. le

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Offer hot chocolate!!!! Happy Thanksgiving!!!!

James M. le

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Young lady at the location had a terrible attitude. Very poor customer service.

Robert A. le

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YOU NEED TO UPDATE ALL YOUR ELECTRONICS SO YOUR EMPLOYEES CAN DO A BETTER JOB OF SERVICING CUSTOMERS. YOUR EMPLOYEES ALL VERY NICE YOUR CARD READERS AND COMPUTERS ARE CRAP!!!!!!!!!!!!!!!!!!!!!!!!!!!

SHERITA P. le

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Le client n'a pas laissé de commentaire.

Danny M. le

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Nice and helpful staff, pleasure doing business at this location.

Jae K. le

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Le client n'a pas laissé de commentaire.

James K. le

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Why dont you guys give trucks with full tank and customer return with full tank.. tellible service and hard ti estimates how much you have used when you give equipment with almost empty..

Steve P. le

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Le client n'a pas laissé de commentaire.

Demarquise G. le

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Le client n'a pas laissé de commentaire.

Sarah W. le

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N/A

Emanuel K. le

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Excellent customer service thank you very much

Sandra S. le

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Better communication and instructions. Everything was rushed and I appeared to be a distraction to the employee. It was like self service. There was a person behind the counter just hanging out like he didn’t work there. It was very uncomfortable. I made several trips back inside for more details after I received my truck.

Donneill C. le

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Le client n'a pas laissé de commentaire.

Kevin M. le

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trash inside cab of van - outisde of van had mud splashes on one side-but I did not want to take a picture of it so I showed it to the man assisting me.

Joseph Z. le

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Mileage too high. We decided not to make another small furniture pick up because the extra cost would have been another $60

Fredrick N. le

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Le client n'a pas laissé de commentaire.

Latavia S. le

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Anthony, TJ, is current manager at the location I went to today --- while this was my first time using the mobile app feature and I ran into a few minor hiccups ,Tj, was very personable and gave outstanding customer service for this I will definitely give the mobile app Feature another try and I will definitely rent from this location in future.

Melissa D. le

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Thank you to all the guys that made this day go smooth. Charlie thanks for the compliment. Made my day ;)

Jasmin S. le

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Le client n'a pas laissé de commentaire.

ZENOVIA C. le

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Le client n'a pas laissé de commentaire.

Charlie R. le

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Great service.

James S. le

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I called for extra 2 days because I had problems getting out of work to move. I was calculating “$20 a day”. When I closed my account it came to $400. I’m thinking something didn’t come through correctly $400 for 2 days is obviously wrong. And also key box hole doesn’t fit keys. I noticed it keyfab was scratched up and how I see why. Key is in driver door because I was in a hurry I’ll wait in billing corrections

YVES W. le

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Le client n'a pas laissé de commentaire.

Myesha G. le

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Le client n'a pas laissé de commentaire.

michael J. le

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Better trucks

Dixie P. le

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Le client n'a pas laissé de commentaire.

Otto K. le

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Le client n'a pas laissé de commentaire.

Willie W. le

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Great job. Thank you.

Richard G. le

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Le client n'a pas laissé de commentaire.

Robert B. le

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Dan and Dan were SO helpful and polite. The online/phone pick up process was long and there was a hiccup or two, BUT one of the Dan's was there early and REALLY helped us out. The Dan's are great. Other than that, PLEASE do something about the pick up boxes...if it wasn't for Dan, we never would have been out of there on time.

Emmalene M. le

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Even though it was not clean they did make accommodation to remedy the situation. Your mileage rate is ABOVE the national rates.

Kelvin B. le

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Le client n'a pas laissé de commentaire.

Victoria R. le

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Retrain your Manager he needs better phone and face to face customer service skills.

Theresa W. le

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All the staff was so helpful and kind. 10/10 service. The uhaul van was in great shape.

Carla R. le

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Le client n'a pas laissé de commentaire.

Haydee D. le

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Le client n'a pas laissé de commentaire.

Rose W. le

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Le client n'a pas laissé de commentaire.

Shalonda W. le

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Le client n'a pas laissé de commentaire.

Robert P. le

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Le client n'a pas laissé de commentaire.

Edward W. le

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Totally awesome, and very professional.

Stephonn Y. le

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The return and pick up locations for equipment are easy to access and well organized. The staff Are all solid 10/10

Robin Z. le

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I made a reservation 5 days prior to date needed. My reservation was for 24 hours. The day before I get a call that this cannot be honored. That I could only have the truck for 8 hours. You state in the order process the reservation is guaranteed or you will pay $50. This did not happen. I may use Penske in future

Brandon B. le

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Le client n'a pas laissé de commentaire.

Geneva S. le

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Get coupons

Aretha H. le

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Excellent service!

Erica B. le

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Better Customer service

Tony P. le

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Anthony and Janet at uhaul Dunn road are the best 👍👍👍👍👍

Stormie C. le

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Exceptionally amazing, above my expectations. I wasnt expecting much, but the staff met and exceeded BEYOND exemplary Service. I highly recommend this store. I was treated w RESPECT above n beyond!!!

Coleasha M. le

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Tj is a great manager.

TEIANNA M. le

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The customer service was wonderful n understand of my situation. Thank you

Tony P. le

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I was,service with a smile and courteous and I will send family and friends to this location 🖒🖒🖒🖒🖒

nausicaa b. le

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Staff was very friendly

latonya r. le

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Best experience with uhaul company ever. Keep up the good work!!

JANIE T. le

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Keep up the good work

LaKendra D. le

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Great customer service...

beverly r. le

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Will recommend uhaul before any other companies

JANIE T. le

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From the moment I entered the store I had an awesome experience. Everyone was nice , friendly and patient. The manager Anthony was excellent. Keep up the good work !!!!

Wendi G. le

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The staff at this location are EXCELLENT - very knowledgeabe, understanding and accommodating.

latonya r. le

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Awesome

ELLIS A. le

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Fghjj

troy c. le

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I will refer

eric t. le

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I have no complaints.

whitley b. le

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Everyone was so helpful!

timika l. le

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Mr. Bryon and Mrs. Janet were the best at making sure my storage unit was safe and that I’ve had an excellent experience overall. I’ll definitely recommend this location to family and friends.

darlene m. le

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There was a few minor hiccups but overall the service was excellent thank you

Minnie M. le

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The staff is very respectful

john c. le

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Facility was fine until I got an email stating there was going to be a price increase. You didn't meet or beat the competitor so I moved out of 2 units which is sad because I didn't want to move.

cynthia m. le

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I always use Uhaul

CATHY W. le

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Great customer service

LORNA B. le

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No, additional comments are necessary.

LaDorna T. le

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They were very professional and attentive.

Debra P. le

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When we moved out of the unit there was alot of bugs-crickets, June bugs, water bugs, ants , spiders. For climate controlled it was not sealed good if that many bugs can get to an inside unit

taylor b. le

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!DANGER !KEEP OUT! unkept thug on a power trip barking dat he’s the boss & ***** have to listen. Co-worker said u aint my f*n boss, set the tone *Needed my mommas #, &/or wouldn’t rent to me, game on!

ERICA B. le

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I want to recognize Brittany for being on top of all of my needs when situations seemed to arise. All of the staff were polite,friendly, and very professional. I will be using UHaul again soon.

Ann S. le

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Easy and efficient. My things were fine.