Staff was very nice and super informative. They were able to answer our questions quickly and efficiently. Before the move in process, the staff was able to help me navigate the truck rental process, also. Five Star service.
Ruth M | Online Move InSelf Storage Units in Hazelwood, MO, 63042
U-Haul Moving & Storage de Hazelwood
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- 4,5 - Cote moyenne des clients
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leakage in unit unprofessional management
Debrianna S | Overall ExperienceDoug and his staff is always super helpful, professional and friendly. I always prefer the Hazelwood location.
Ralonda G | Overall ExperienceThe staff was very helpful polite and friendly.Customer service was excellent
carla s | First ImpressionsI had a few issues with the app for the truck pick up, return, and etc. There were some over the phone reps at the calls Center (2) that gave bad customer service. But overall, majority of the U-Haul workers, from the call center, Hazelwood, MO location & etc. gave phenomenal service. Thank you.
Michelle S | Overall ExperienceThank you to Doug at Hazelwood and Corey or Cody at Hazelwood!! For being excited worker and the GM at the Olive location all of them had a beautiful personalities !!!!!! THANK YOU!!!!
Jeanell b | First ImpressionsThe employee Doug was the best part of this experience. Hands down the best customer service. Would recommend this facility everytime, just because of him.
Jennifer A | Overall ExperienceDoug was absolutely wonderful! Outstanding customer service! He checked on us as we were unloading, and went above and beyond to meet our needs. He is definitely an asset to UHaul and this location!!
Jennifer A | First ImpressionsGeneral Manager, put me into a vehicle with no A.C. When I tried to let him know he stated he was aware, so I told him that I was making a complaint due to this he stated he was downing the vehicle for repair but I’m not absolutely sure how true this is, Also he gave me the vehicle with less than 50 miles on the vehicle but he told me that I needed to bring the vehicle back at a 1/4 tank. he also stated that I did over 100 miles when arrived to drop off the vehicle, he told me to show proof I didn’t do the 100miles which I showed video proof and in all reality I only did 28 miles. Luckily I took a video of the entire vehicle before leaving the site including the dash. My phone is disabled from DATA & text and if a person did not think to record the vehicle before leaving the location, This manager would have charged the customer a rate they did not due. The integrity at this location is questionable. And I’m genuinely questioning if purchasing a storage unit from here was the right decision. I’m disappointed on my overall experience but last but not least I also agreed to moving merchandise online when I set the reservation, when I asked him about it he stated that I did not request merchandise and that if need something I would need to look for it on the sales floor.
kirshod h | First ImpressionsThe clerk was very understanding and perdictable
timeca a | First ImpressionsNice workers at this location
trina d | First ImpressionsI LOVE THE TEAM AT THAT U -HAUL STORE IN HAZELWOOD👍👍👍👍👍👍👍
Sabrina B | First Impressions