Customer Reviews for U-Haul Moving & Storage of Highlands Ranch

13 999 évaluations

1750 E County Line Rd   Highlands Ranch, CO 80126
(W Of University behind Target)

(303) 347-2144

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(303) 347-2144

1750 E County Line Rd
Highlands Ranch, CO 80126
(W Of University behind Target)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul G. 
Évaluation :
3

The friendliest person I spoke to was the man who took the keys when I was dropping off the van. He was very nice. Everyone else didn't realize seem to like their job very much. It's a very convenient location so I'm sure if we need to rent a van or truck we'll be back

Julie R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Austin H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael W. 
Évaluation :
3

The lady at the front desk (Cassandra) is not very friendly and unprofessional. The truck was clean, worked well and the crew that worked the return process was friendly and on top of things.

Susanne D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Crista C.  |  Expérience générale 
Évaluation :
4

If a possibility that a truck blocked init should be checked before hand so customer doesn't have to come back in . If you want them then you could have moved truck to open space.

Jeffrey P. 
Évaluation :
1

Get your shit together. And teach your employees the correct process so customer are not lied to and charged extra for doing what was told to me. Plus the head ache of being given a truck that was buried in the back of the lot and changing contract multiple times. And tires missing chunks of sidewall and told they wouldn't do anything to fix was told to drive it had over 700 mile trip to make. Last time I use uhaul for moving service.

Thomas V. 
Évaluation :
1

Was told to leave car “as is” because of how busy the return line was. Brought the blankets in with my wife man at counter said leave everything in the car. Left blankets in the car. Now I'm charged 25 bucks for leaving blankets in the car. Which was what the man told me and my wife to do. Nice way to steal extra money for not folding blankets……I will never use you again

christopher M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dwayne S. 
Évaluation :
3

Cannot get in after 7 pm and thought I had access until 10 pm.

Samuel m.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dean S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kiki S.  |  Expérience générale 
Évaluation :
5

Employees were very helpful and quick!

Kory S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matt Z. 
Évaluation :
5

It would be nice to have had better instructions what to expect upon delivery. The assistant was busy with another truck, took my trailer off the hitch, but never talked to me that I could leave and I'd be emailed the receipt.

Pam C. 
Évaluation :
5

Laurie was the best. Good humored and provided excellent service.

Chris G. 
Évaluation :
2

Return was difficult. Waited with truck over 20 minutes. Went inside and there were no customers and 5 people at the counter just goofing off. One guy was working returns and helping people get their trailer hooked up. He left two trucks running and doors open the entire time i waited. Wasting gas. Pick up was also difficult. Had to back truck out myself and was parked so close I couldn't open the door to get in and had to turn in my mirrors and the truck next to me. I never got an email receipt after return. No refund for less mileage or overfill of gas on return. But you sure emailed me this survey. So you have my email correct. I should be glad someone showed up to work at all i guess.

leanne S. 
Évaluation :
5

Staff is always friendly and efficient.

Dennis B. 
Évaluation :
3

Several times I thought the truck was going to stall due to rough running, and as I was returning the truck the check engine light came on with a ‘service stabilitrak system' message and then went off.

Lawrence K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brenda V. 
Évaluation :
1

The customer service could improve greatly. I experienced rude employee interaction and poor transparency. I wish I had transparency with mileage used on the vehicle because I had to spend another 130 dollars because I was moving to a rural area which is a good distance away from the drop off location.

ryan G. 
Évaluation :
3

Attendant was very rude, yelled at everyone, employees and customers. The truck had a headlight that was out, and the engine light kept coming on. The box truck was cramped next to other trucks, and you could barely get into the driver's door. Backing out was a tight squeeze with the mirrors almost touching the next truck. The drive out flow route was blocked with other parked trucks, and I had to back out down the parking lot not hitting any parked cars including having to block the entrance to get out of the UHaul location.

MELODY T. 
Évaluation :
4

There were two staff members working. One talked very loud and was kind of obnoxious. The other was very quiet. I witnessed the loud worker berate the quiet one in front of about 9 customers. it was shocking and very uncomfortable. Please teach your staff that this type of behavior is not acceptable.

Chad G. 
Évaluation :
3

Not customer friendly. It felt like waiting on me was a burden.

David L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

jorge G. 
Évaluation :
5

The gentleman who I spoke with when I returned the truck was extremely kind and helped an extremely frustrating uhaul experience a bit better

DONALD W. 
Évaluation :
5

The drop dude was fast seamless and the employee was one of the best I've had the pleasure to watch do his job.

Donald H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Abby C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin M. 
Évaluation :
5

The staff was extremely friendly , they showed a true desire to help all of the customers. I normally don't make recommendations, but these ladies were very helpful.

Frank T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stephen K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PHILIP W. 
Évaluation :
1

Customer service is terrible. The lady who actually helped me at the end, was the best one. First one was on her phone then gave me confirmation paper. Never told me we were done, I stood there until I asked anything else mam, shes like “ No thats why gave you paper”

David D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard R. 
Évaluation :
5

The manager and Allen are an absolute delight.

Andrew C. 
Évaluation :
5

I was extremely pleased with this facility. 2 days earlier I was at the Santa Fe location. Was so up set with the situation and staff I walked out and canceled my reservation. Had to rent a storage unit because there was nothing available to rent and drive my belongings out of state.

Sherri S.  |  Premières impressions 
Évaluation :
3

The employees seem to be overworked. The office was a bit unorganized and I had to wait about 15 minutes before I even saw an employee. One couple left due to the wait time. The trailer I rented worked well.

DOUGLAS M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

nick Z.  |  Expérience générale 
Évaluation :
4

NEed to communicate better that everything is by text. My text for check in condition of truck expired by the time I saw it. Gas was only 3/8 not 1/2

James N. 
Évaluation :
3

The rear turn signal lights on the first cargo van that I picked up were not working and the van had a bad smell in it. I had to return the vehicle and they gave me a cleaner working van. The first van should not have been on the lot for rent.

Faith A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Boguslaw H. 
Évaluation :
3

There was only one person who was familiar with the equipment and able to walk us through how to use it. And even then it was not a thorough walk through.

Hannah P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nathaniel O. 
Évaluation :
5

Lori is amazing, super friendly and helpful. Would definitely do business with her again! Merci.

Marisa J. 
Évaluation :
1

Customer service was the worst I've ever encountered. I got told to go back to my car TWICE even though I had shown up at my proper reservation time. They said to just sit and wait until I see another truck. They swore countless times and complained how they were more upset than I was, even though I was the one waiting. They made disgustingly inappropriate jokes to a male coworker to "go in the back and play with himself." I deeply regret giving them my service. The most unprofessional business I've ever been to. I will go out of my way to avoid Uhaul businesses from here on out.

Sam M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Andy Y. 
Évaluation :
5

Really need to get clearer instructions on setup and where to go.

James N. 
Évaluation :
4

Would have been nice to have a ramp on the truck.

christine R. 
Évaluation :
5

Everyone involved proved to be kind, courteous and professional. I will be back! Thank you!

Don M. 
Évaluation :
5

Upgrade your computer systems. The store was slammed and the computers just backed everything up, that's additional stress your employees don't need.

Shawn P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kesean T. 
Évaluation :
4

I have been continuously denied entry to the building with the card the staff gave me, it keeps telling me I'm not checked in and to check with the staff. They say it's likely a wiring issue with the new system. Aside from that issue everything was great

Collin R.  |  Online Move In 
Évaluation :
5

Easiest drop-off with the friendliest person helping me. Just handed him the key and went on my way. He even took my donated boxes and packing material from the truck.

Deborah S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark U. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Matthew B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mike F. 
Évaluation :
1

Had issues before I even arrived to check into my unit. Prepaid online. They couldn't find me in the system when I arrived at facility. Than signed me up for a new unit that I paid for only they didn't attach my name to it. Got a call 2 weeks later when they couldnt figure out who it belonged to. Got charged late fees. Was told by a manager that i didn't have to pay rent for July 17th because my move out was the 29th. Only to be charged another late fee and told otherwise. Told I had to talk to the main manager who I could never get a hold of. I called several times in 7 days only to be put on hold for over 15min. each time. When I couldn't get a hold of the manager I was told to talk to i went there in person. The manager did not want to be bothered and walked away as fast as he arrived. I have worked in customer service for sometime. I understand staff shortages and long hours. Almost every person I interacted with was unhappy. Please provide them with better employee perks and benefits.

Ashley S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick G. 
Évaluation :
1

Booking process . Booked trailer 1 month in advance and 1 1/2 hrs prior to pick up, the Parker feed store called and said I didn't have a trailer to pick up. Horrible experience. I will NEVER use U-Haul again!

Brian K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kaleema T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Adam Z. 
Évaluation :
5

Easy pick up and drop off. I was impressed by the store manager and his pace to get me going.

Todd R. 
Évaluation :
3

Associates were arguing in front of us

Robert N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Scott B. 
Évaluation :
5

n/a; employees were swift and professional, rental process was super simple and straightforward, at an amazing price. 10/10, will always be trusting my move with Uhaul!! :-)

Bri S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alan Z. 
Évaluation :
5

Customer representative was very friendly and helpful.

Melissa E. 
Évaluation :
3

I know it is really tough to staff locations right now, but the experience was not great. When checking in to get the van, I was told I was lucky to be there or they would have given the van to somebody else. I was 8 minutes after our pickup time. The customer service person primarily talked about how bad she needed a cigarette and walked away after I finished while other people were in line after me. Everything else went ok and not a big game changer.

Troy M. 
Évaluation :
5

The truck's check engine light was on. Fortunately no issues.

Brad I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stewart H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Chris C. 
Évaluation :
1

On pickup and drop off I had to wait for other customers that were working thru a long discussion around the storage rental. Maybe have those customers work with other staff on those more detailed issues and another line for truck rentals. Next the air conditioning did not work. Neither employees that I mentioned it to even said "sorry" or made any comment. Then they rudely said that they would have to let the manager review it. Why can't there be more immediate action to something that was not reviewed prior to rental?

Brad B. 
Évaluation :
3

The trucks ac vents did not work, and inside the box cargo area water leaked and got my furniture all wet. Not very happy

Nick Z. 
Évaluation :
3

The employee assisting me upon equipment pick-up, and the same person upon returning equipment the next day, complained the entire time about not being able to take a break to "pee" and everything else she could think of. Overall, not a good experience. I won't use this particular location again! Also, didn't receive a receipt after bringing equipment back.

Garold C. 
Évaluation :
3

The truck engine sounded like it was on its last leg. I would have preferred to have been assigned a truck that didn't seem like it was going to break on me at some point during my rental.

Robert B. 
Évaluation :
4

Only 1 person working inside on Sunday morning. Lots of people in line for over 40 minutes. The inside worker was gracious and friendly and was working hard. 2 workers were outside and I thought they could have helped her a bit with retrieving blankets, dollie, etc.

Jason S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark S. 
Évaluation :
5

The trailer had good tires and all the lights worked. The only issue was the trailer brake was missing the cover and splattered brake fluid on my car. I fabricated a cover using shipping tape, so it was easily resolved. The trailer worked great and the staff was very cheerful and helpful! And the prices for hitch receivers and moving supplies were excellent. There was a long line at checkout but the return was quick and easy! Would be nice to have 2 lines, one for those with reservations and one for walk-ins and people who just need to purchase supplies.

harry M. 
Évaluation :
3

I arrived on time but still waited 30 minutes to pick up my truck, despite having preregistered on the web site. I thought I'd be able to get in and out more quickly by preregistering.

Peter N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cheryl S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Teresa M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christine C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert P.  |  Expérience générale 
Évaluation :
2

The units listed as available in the office, were not available. I went up to the third floor and locks were on both 'available' rooms. Spent a good 25 minutes waiting to get another open unit while the employee physically went up to check on 3 more supposedly available units. Improvements need to be made in inventory control and updates. Customers shouldn't be inconvenienced, especially if they have limited time to accomplish multiple trips to and from the storage location in one day. I'm moving soon and it's stressful enough without more issues like that. Is it human error? Your inventory system? I don't know. Staff was kind and apologetic but here shouldn't be a need to apologize in the first place. Only thing making it more palatable is the first month is free.

Elizabeth K.  |  Premières impressions 
Évaluation :
1

There are never enough people working at this facility. You are never able to reach someone on the telephone. If you need to speak to someone you have to go there in person because nobody ever answers the phone. There are typically only one to two people working so you wait a significant amount of time before being helped. In the time that I rented there, somewhere around a year give or take, I had set up automatic payments and twice the information got deleted and I was charged late fees because they said that I didn't pay. To which I had to go in to the facility in person to straighten out where the late fees were then reversed because it was U-Hauls there not mine. Overall, I will never rent a storage unit from a U-Haul ever again.

BRIANNE T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michael R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick P.  |  Premières impressions 
Évaluation :
5

Convenient green room f for recycling goods you no longer need.

Reemar M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

vladimir A. 
Évaluation :
1

the lady on the front desk rushed me out the door. i had to call next day so she can process return in her computer because she never send me confirmation notification of my return

kornelia G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles H. 
Évaluation :
5

Staff were on point and made my day 100 times better than before I arrived

Paola A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amy T. 
Évaluation :
1

Front counter customer service very poor. Not only did I have an bad experience, I felt horrible for the customers in front of me whos english was less than perfect to be treated rudely for it. Both females in front need to improve the experience for all customers.

Jasper T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ben D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darwin S. 
Évaluation :
5

Unbeknownst to me with my initial inspection there was broken glass under the secured dolly which worked its way out into bed of truck - it was a hazard!

Alan W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James E. 
Évaluation :
3

Didn't sufficiently explain charges. We rented trailer for ten days, they neglected to enter it in correctly, so dealer in Massachusetts thought we we late returning it. This Uhaul is very busy, rarely answers phone, employees NEED more help

John B. 
Évaluation :
5

Great experience. Love Durrell

Durrell M. 
Évaluation :
5

Very efficient and friendly staff!!

Dave T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary C.  |  Expérience générale 
Évaluation :
1

The person that checked me in needs a attitude adjustment. Rude and not friendly. Brought back a day early and it was to hard for her to make any adjustments. She went past that screen and said that was just too bad.

donald B. 
Évaluation :
5

Truck ready, clean, all systems worked well, Had pads ready to got.

Thomas S. 
Évaluation :
4

I had a reservation at 7am, I didn't leave until 7:50am. Two of the workers walked in late (they admitted it), and delayed everyone getting their reservation since there was only one lady at first.

Lance S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Todd M. 
Évaluation :
1

The original location i chose was 5 to 10 mins away from my location. I was given a new location the day before pick-up and the new location was about 50 mins each way. When i called to try to get a closer location, the customer service representative could not help me. When transferred to a different representative, she was extremely rude, unprofessional and hung up on me. The person at the U-Haul location was rude and the most unprofessional person i ever met. The 3 customers behind me stated the same thing. The truck i received was parked after being used from the previous night. It had items still in the back, missing gas cap, a 1/4 of tank of gas, when "I" checked the oil level it was low, 3 trailer clearance lights were out and i was told those lights were not important, windshield was full of bugs and dirty. The truck and trailer made it to the location with no issues. At the drop off location the person was professional but needs training on how to check in returned equipment. I had to assist him with his U-Haul provided tablet. It took over 45 mins for check in. The customer service I encountered was unprofessional and the worst i have ever experienced. I would recommend the equipment but not the service.

Mark D. 
Évaluation :
5

I dropped off the uhaul after hours so didn't go into a location

Anthony S. 
Évaluation :
1

I believe the documentation between myself, the location's manager, the regional director, the moving company hired by the location's manager, and Uhaul's corporate legal department clearly outlines my sentiments about Uhaul and this location in particular. I will never again do business with Uhaul anywhere nor will I recommend it to anyone I know. Rather, I will urge them to avoid using your services. I couldn't move out soon enough. These strong, negative sentiments of the Uhaul brand that have left a lasting and permanent impression are due to one man, this location's manager. One man. A disrespectful bully, liar, manipulator, and truly a man without honor. Losing one singular customer is probably not important to a corporation the size of Uhaul. But trust me, the damage one woman can do by word of mouth and on social in the future can be impactful in an area like south Denver. I've never written words like I just did on any review in my life. And I didn't like writing them. I tend to only write about the positive things I find in an experience. So please don't dismiss my comments as a one-off disgruntled woman. This situation went far beyond anything that is acceptable in any arena of life. ONE MAN sullied your brand and your reputation. And he's still managing unhappy employees and unhappy customers who have come in contact with him. It is really amazing what you hear in an elevator. One man. I hope you stop and think about that.

ALLISON R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Natasha C. 
Évaluation :
2

The lady that helped ring us up was rude and short. She also forgot the mattress cover 3 times. There was another lady that was helping another customer and she also was being short with them. She asked if they had a reservation and they said no then she immediately said they had to leave and make a reservation. They said they just needed a trailer and then she helped get them one. They also submitted that I returned with less gas, I have a picture of when I turned it in and it is exactly as I picked it up. They also never mentioned about folding the blankets nor is it written on the equipment contract or anywhere else and then put a fee for how the equipment was returned.

Miguel C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debra S.  |  Expérience générale 
Évaluation :
1

The staff are very rude and condescending. Constantly complaining while offering no solution to any problem. They parked their cars in front of the loading dock and came oit to complain about us having to drive in front of their cars, sideways, on the loading dock because the trailer we were supposed to have wasn't available so we had to load my minivan up with the storage unit contents. Whats the point of a reservation anyways? I drove 900 miles from where I moved to to clean out my unit. I made a trailer rental reservation 30 days ahead of time and the day before im supposed to pick it up, they switch it to a later time that same day. I'm Never renting from uhaul again.

Tyler L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christina R.  |  Expérience générale 
Évaluation :
5

fantastic customer service

Robert P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deanna C.  |  Premières impressions 
Évaluation :
5

Nice and clean,

Craig L.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Diane Z.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

timothy v.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald N.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeremy D.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dantoria B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard R.  |  Online Move In 
Évaluation :
5

Staff was great. Service was above and beyond.

Jarred T.  |  Expérience générale 
Évaluation :
5

Love this store

Cassandra T.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

silver L.  |  Premières impressions 
Évaluation :
5

Customer Service very courteous and helpful in all our needs ...

Mely D.  |  Expérience générale 
Évaluation :
5

The one month free storage was a real blessing.

Stuart B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

barbara s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Naureen S.  |  Expérience générale 
Évaluation :
5

Great Staff! Helpful and accommodating to all our cross country move.

Joseph A.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kathy M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrea M.  |  Expérience générale 
Évaluation :
5

Customer service was excellent thank you

Mely D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WARREN E O.  |  Expérience générale 
Évaluation :
5

Great staff and location.

Brian B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew B.  |  Premières impressions 
Évaluation :
5

Plan to have these guy put on my hitch for trailer hauling and bike rack because of such great service!

Riley A.  |  Expérience générale 
Évaluation :
2

I reserved a 5x10 storage weeks ahead. On moving in date I was told the the unit I reserved had been rented to someone else. No other 5x10 units where available. I was offered 2 of the 5x5 units. But at a higher price. The local staff did not have the authority to adjust the price to make this right. In what works is this good service?

Kamaljit J.  |  Premières impressions 
Évaluation :
5

Durrell, the location manager does a great job with the facility & the workers

Joseph G.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

grammatiki t.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tanner R.  |  Expérience générale 
Évaluation :
5

We will always use this facility and this location excellent service all the way around !

Mely D.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Donald B.  |  Expérience générale 
Évaluation :
5

The staff was very helpful everbody was nice and made everything easy for me

Sheena S.  |  Premières impressions 
Évaluation :
2

Very busy location. Employee turnover probably biggest problem. Helpful when there were problems; just had too much experience with problems. Confusion in record keeping, etc. They work hard, and can be nice, fix issues when they can. They MUST improve logistics. Access hours comment due to improperly working security; alarms go off, card system is spotty, at best.

Paul G.  |  Expérience générale 
Évaluation :
5

Laurie went above and beyond for me and I can't say thanks enough

Chelsea C.  |  Premières impressions 
Évaluation :
5

Very helpful staff

Rex T.  |  Premières impressions 
Évaluation :
2

I called ahead a week in advance to reserve a storage unit for the 15ft truck I was renting. Then when I showed up they didn't have any record of my reservation and had sold out of the available size. They tried to offer me two smaller units but it wasn't enough to fit my materials. I had to search for a different storage unit elsewhere.

Matthew J.  |  Premières impressions 
Évaluation :
1

No zero star option... Added 24 hour access.... first access worked after hours... second access did not work...attempted contact with customer service they didn't have the ability to give me access, did not establish contact with the manager, and did not offer any type of compensation, they were no help... manager durrell middleton did not answer to help nor had alternate options to resolve the issue at the time of the dispute... Was not able to access MY stuff needed and caused anxiety attack with my autism. If you need storage I would strongly recommend looking elsewhere and don't do business with Mr. Middleton

Collin G.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

timothy g.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSHUA C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Naureen S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BROOK M.  |  Expérience générale 
Évaluation :
3

There was an alarm that sounded right when I opened the unit door. That was rather disconcerting, but, given the way online registration and taking ownership is managed, I'm assuming the alarm was to alert the staff of my taking possession.

Susan M.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anne S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Beverly H.  |  Premières impressions 
Évaluation :
5

Very helpful, and more than enough carts available…

Stacey J.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SPENSER D.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dominique J.  |  Expérience générale 
Évaluation :
2

I was given 2 different storage units that were already locked and other people were already renting. Then I ended up getting a smaller unit and I was there for 2 hours dealing with this. Neither person working knew the system or knew what they were doing and it was a huge waste of time.

Angela R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

timothy g.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erik B.  |  Online Move In 
Évaluation :
5

I made the right decision in renting the storage unit at this location. The staff as really helpful and the facilities were top notch.

Richard R.  |  Expérience générale 
Évaluation :
5

I’ve been an existing Storage Customer @ this ‘same’ facility for nearly 4 years.

todd l.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angelo S.  |  Premières impressions 
Évaluation :
5

Great service all the way around!!

BJ B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kiki S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Steve J.  |  Premières impressions 
Évaluation :
4

The last 6 times I accessed the unit, the security card and alarm was not working. Other than that, I like how clean and maintained the facility is. People are great and helpful.

John W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbara G.  |  Premières impressions 
Évaluation :
3

Customer service was great at the storage location and it is a good deal with the first month free; however after the first month anything bigger than a 5 X 5 is very expensive. I will pay over $185/mn for my 10 X 10. The other problem I had with the physical location was how hot it was in the storage facility. The A/C was on but it felt very warm when we were moving our items in the unit. UHaul can make the temperature more comfortable for their movers in the facilities. Customer service on the phone was awful with long wait times, disconnection, drop off location confusion, and poor willingness to clear up the problem. Because of that I will not use UHaul again.

LaTonya H.  |  Premières impressions 
Évaluation :
2

This was all a huge mess. I reserved (2) 15'x10' storage units to arrive at the site and find (6) 5'x10' units as if that is the same thing. Things do not fit as well into smaller areas, and they cost me more for the same space. The general manager of this location did nothing to make it better and I was unable to ever even get ahold of him. The general manager also seems to be a bit of a gate keeper so it is a bigger issue than it might otherwise be. The staff is super helpful when they have the power to be, but getting the proper price rate is not in their ability to provide. I failed to get ahold of him for 8 weeks while I was renting those 6 storage units. I was told that he was the only one that could honor the price I was quoted when reserving online. 6 office visits (he never works) and 3 unreturned voicemails later, I overpaid by a couple hundred dollars, so I don't really care about how clean the facility or friendly the staff is, they can't get it above average. You failed.

Tannen H.  |  Expérience générale 
Évaluation :
5

Helpful people, nice storage spaces.

Tanmay T.  |  Premières impressions 
Évaluation :
5

Everyone at this location is always friendly and helpful!

Elliott j S.  |  Expérience générale 
Évaluation :
4

Staff was courteous, and helpful.

barbara s.  |  Premières impressions 
Évaluation :
5

Durrell Middleton was very helpful. Thank You!

Greg Q.  |  Premières impressions 
Évaluation :
5

Estube 2 anos en el use de storage y todo vien muy amables. Grasias x tener todo muy vien, amables la seguridad.

MARTA G.  |  Expérience générale 
Évaluation :
5

Durrell, the manager helped me a great deal with the car trailer in order to unload the truck. They also found an additional place for more storage, that day. All the staff was great and helpfull. Great job.

Debra S.  |  Premières impressions 
Évaluation :
4

Clean operation

ROBERT H.  |  Expérience générale 
Évaluation :
5

Very easy move in!

Connor S.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James S.  |  Premières impressions 
Évaluation :
5

All the personnel at U-HAUL was friendly, helpful and answered my questions politely.

Marlene F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFERY S.  |  Expérience générale 
Évaluation :
1

Anxiety inducing and very stressful. Will never rent again, would rather live on top of every item I own than be over extorted by a company like this during one of the scariest moments in recent history ie the pandemic, again. Glad to be rid of it.

danielle r.  |  Expérience générale 
Évaluation :
3

I realize the prices you charge are simply market rate, but I believe market rate is too high for the service that is provided.

Paul F.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

james o.  |  Expérience générale 
Évaluation :
5

So far so good!

Melissa G.  |  Premières impressions 
Évaluation :
2

The manager had told me he would price match my unit. However, the process required a minimum of 3 calls a month to make payment due to all of the approvals I had to go through. I got lien notices almost every month due to the managers delay. I did not enjoy my time at uhaul. Probably won't ever rent from uhaul again. I found storage rates at $66 for a indoor 10x10. Uhaul is $180/month.

Thomas H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelli L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tammy D.  |  Premières impressions 
Évaluation :
5

They accommodated my needs very well. I started in a large 10 x 15 just off the elevator on the second floor, and then downsized to a smaller unit about 15 feet away on the second floor. That was very helpful.

John S.  |  Expérience générale 
Évaluation :
5

This is my second time using the facility and first time using the online system. The online booking was very easy to use and my unit was ready for me on my starting day. Very happy with both experiences.

Elizabeth S.  |  Online Move In 
Évaluation :
5

Excellent storage site! Was even given a free lock with rental !

Constance V.  |  Expérience générale 
Évaluation :
5

My experience with U-Haul Storage has been good. No problems. I appreciate having a local, safe, affordable, storage facility.

Desiree I.  |  Premières impressions 
Évaluation :
4

First, Id like to say that the manager, Durrell, was awesome! He was knowledgeable, friendly, and professional, each of the three times I encountered him, and he's the reason I'm choosing above average. One of those times, involved a problem. He was incredibly busy that day, but didn't let that affect his level of service. We pay attention to customer service. Good service can be so hard to find, especially when tips aren't involved. Honestly, 3 of the above questions should be made into two, because the facility can be secure, but not well lit. Staff can be helpful, but not friendly. A question pertaining to safety should be added as well. The code to access the building containing the storage unit did not work on either of the two occassions we needed to access the unit in the early evening.

David C.  |  Expérience générale 
Évaluation :
3

For a few years, we were very satisfied with U-Haul. For the past few months, the security system has not been fully functional. We have not been able to have after-hours access and exits/entrances have not being fully monitored/tracked making us trust the security less than before. We found another facility with a jumbo storage unit equal to the size of our 2 large U-Haul units, costing $160 less per month than U-Haul, and with fully functioning security plus after-hours access. Unfortunately, U-Haul did not cancel our units when requested. We moved out, cleaned our units, removed our locks, and cancelled our units in early Feb 2021. It took repeated attempts through mid-March to get the charges and late fees to stop being charged to us. I rated overall experience "Average" based on our early years. Most of the staff are "Average" or lower and a few are "Poor" but there is one manager who is "Above Average" and he was very helpful to us. I'm sorry I can't remember his name.

Kelly S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jo-Ann B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAULA R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

anthony z.  |  Expérience générale 
Évaluation :
3

Issue was that people parked truck in a way which took up two lanes/spaces in loading/unloading area/dock. When it was reported, noone made them correct it. We had to park on side of building and move everything from further away. 1,5 hrs of very Inconvenient moving as a result.

David C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan E.  |  Expérience générale 
Évaluation :
2

We had a death in the family on 11/24. We called before being billed for next month and asked if the month would be pro rates if we moved out 4 days late. We were told by GM we would get credit for the days from 12/5 to 12/29. When we went to the facility on 12/4 Durrell told us no proration was allowed. Very disappointed in the communication and lack of concern with regard to our situation. We called 800 number as directed by Durrell & they directed us back to him

Timothy M.  |  Expérience générale 
Évaluation :
4

Uhaul is my favorite for storage, although more expensive than most self storage facilities. Having access to a storage unit for free, is a plus. thanks for offering great service.

ANITA R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JANA M.  |  Expérience générale 
Évaluation :
5

A very clean and welcoming environment. Couldn't say enough for the staff, courteous and helpful. No pushy sales tactics at this location, just clean advice and service with a smile. Special props to Les, he's a great guy, look for him, he will not steer you wrong Thank you for exceeding all expectations for my "temporary" storage needs for the last 12 months. If the need arises, I will not hesitate once again. Thanks again, J.R.

jose z.  |  Expérience générale 
Évaluation :
5

My service rep was super friendly, helpful and quick to get me taken care of. Much appreciation

Brian A.  |  Premières impressions 
Évaluation :
5

I have had numerous encounters w/ the staff at this facility and each time they make me feel comfortable and valued as a consumer of their services.....no complaints whatsoever.

Rhonda K.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Josh D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandra B.  |  Expérience générale 
Évaluation :
3

While the staff are usually friendly and helpful the lack of adequate parking and that the facilities seem to always be busy was my biggest issues, great if you just need to pack everything in and never get to it again but this discouraged me from getting to my storage as often as I needed or wanted

DEBORAH AND MEGAN D.  |  Expérience générale 
Évaluation :
5