While the staff are usually friendly and helpful the lack of adequate parking and that the facilities seem to always be busy was my biggest issues, great if you just need to pack everything in and never get to it again but this discouraged me from getting to my storage as often as I needed or wanted

All service was excellent

Every time I've had dealings with this facility its been a train wreck . I purposely drive out of the way to patronize other stores rather than go here. Due to past experiences ,I prohibited my business from using this location since 2009. A sudden and temporary need during a recent move made using this location most convenient . Maybe it was just a fluke day, but again- train wreck. There was a new store manager starting and the tension was thick. The cashier wanted the new manager to process our order but he said he didn't know how. He didn't real seem interested in learning. She rolled her eyes and had obvious contempt for him. We were told the storage unit building was open until 10 and given an access code . I confirmed we would be able to access the unit after the office closed since we had required trips that would happen after 5pm. We were supposed to get an access card but was told the machine was down . When we returned later with a load of material ~5ish the entry code we had been given would not work. The manager was just leaving and was obviously distressed. I explained we had to get into the unit so we could complete our move. He said he didn't know how to get in and that he had had " a long day I wouldn't be able to understand". I explained that me not getting into my unit was not an option. He said he had master keys at home and it would take him 1.5 hrs to go get them . I tried to troubleshoot options with him asking who else may have keys, etc but he got very emotional and said in frustration " Fine! I'll go all the way home and get my keys !" then recklessly sped away from the lot. To quote my stoic 18 year old son who was helping me " That was CRAZY." I did receive a call about an hour later from the manager who informed me his assistant lived close by and would come let me in. This happened. THANK YOU . A gentleman on a motorcycle showed up and happily let me in. Very professional . He explained I was not only not given an access card, I was not given proper instructions on how to operate the security system. The delay resulted in my moving crew leaving , forcing me to complete the 3-man load by myself - about 4 hrs of solo work for me. As your manager complained to me about his day, he had no perspective that I had been up for about 27 hours at that point, working in the smoke filled summer heat , and had an 11 hour truck drive to complete before my day would be over. It wasn't a minor inconvenience. All told, not being able to get in my unit cost me about 6hrs and $225 in wasted labor. The insinuation by tone and body language that this was " my problem" is just the cherry on top of a horrible experience. The facility is nice, clean, safe, and conveniently located - yet every-time its a cringe worthy ordeal. 3 for 3. At least they are consistent. Around 2005 they made my 74 year old mother cry ( really) over a $12 lock she couldn't get the key to turn in due to a sticking mechanism. Then, in the last experience they smugly charged me an extra day rent on a truck for being 13 minutes late after i waited in line IN THEIR LOBBY for 50 minutes to return the keys. This is only the 4th customer survey I've completed for ANY business in the last 10-15 years. I would avoid this place like the plague.

Great customer service, friendly, and efficient. Will use again for sure.

Absolutely horrible service, would only recommend this location to someone I hate. This location continued to charge me after I moved out of my storage unit. I left my door open at move out, AND talked to a human up front. I need someone from upper management to follow up with me at Savannahlh@outlook.com, please, as I cannot continue to communicate effectively with the staff on location it seems.

The log-in log-out procedures were a bit confusing when first stated to me, which resulted in me tripping the alarm upon entering my storage unit.

The black lady was looking at my old storage Unit. I had to walk with to 1912. Show her it. All empty. :o)

It took us several trips to load our stuff into storage, When we took our stuff out, it took several loads also. On many of those occasions, we could not park because UHaul trucks were parked in the load/unload area. We had to ask for them to be moved each time. We think it is wrong for UHaul to use those places for truck parking. They should be left for the convenience of paying customers. The actual storage facilities were very clean and nice, but the parking situation was very frustrating.

Only thing I had a problem was once the door looked like it had been kicked in and they had to put back on the hinge i had to wait for a while no apology other then that everything was great had it for a little over a year

Great experience, exactly what we needed. Thanks!

I could tell they didn’t clean daily or even weekly because I spilled a teeny bit of glitter in the hall to test cleaning and it was there weeks later. The login pad had visible dirt, it was black. They eventually cleaned it, but especially during this virus, it should have been cleaned daily. Everytime I came it was super busy and people everywhere and it was almost impossible to find a spot to park 80% of the time. Might have been the timing. Not worth the price or location. Management was very great. Very nice and remembered who I was but nothing was worth the price when it was >$30 for the same size unit down the street. I moved out because of the inconvenience and the traffic. I still like U-Haul for their boxes and supplies but I’ll never store with a U-Haul again. Overpriced for sure. They wouldn’t give me a refund after 1/2 a month so I was forced to stay until my month was up. Sometimes I would walk through the dark and have to jump around for the light to turn on. It felt sketchy and I didn’t like being in the dark alone. There were times that I would be at my unit organizing and an alarm would sound down the hall and no one would be there.

I was charged twice and still have not received a refund. I had a receipt showing this and spoke with the main manager and he was so rude and aggressive. They charged me for my unit and another unit that I did not rent. The main manager then decided to put a lock on my unit so I couldn’t get my stuff. He said he was doing it just to “mess with me” I went back on a different day to speak with the assistant manager Les and he was the only one that helped me. He could see my unit was paid for and took the lock off. I’m still owed 69 dollars of over payment that the main manager refused to give me. With everything going on in the world and being treated so aggressively from the main manager makes me sick. The only nice person there they knows what he is doing is Les. I can’t remember if it’s Les or Lex but if it weren’t for him I would have been afraid to get my belongings because of how horrible the main manager was. It also not temperature controlled it was close to 90 degrees and I had an entire box of stuff ruined because of it. Frankly I would like the money extra money charged given back and a refund for the abuse I had to endure by the main manager with his picture on everything

Everything worked out but it seemed there were issues with the computer system or program. It was extremely slow. My original 10'x15' storage unit reservation disappeared when I cancelled the truck. However, the manager gave me a 10'x10' and an adjacent 5'x5' which worked out fine.