Customer Reviews for U-Haul Moving & Storage of Historic Ybor City

Évaluation :

5

We did an after hours drop off.

Évaluation :

4

Put gas in the vehicles prior to renting. At least have the vehicles at half full.

Évaluation :

5

Best U-Haul rental I've had. New model van.

Évaluation :

4

Steering wheel really needs to be replaced on the truck I rented. It was pretty worn.

Évaluation :

5

AAAAAAAA+++++

Évaluation :

5

Everything was good except for the fact that the radio in the truck was broken and would turn on and off at random for no reason, sometimes every few seconds. While listening to music, the song would go in and out. Then while we were enjoying silence instead, the radio would suddenly turn on and scare the heck out of us. Highly annoying.

Évaluation :

1

I arrived to store around 6 p.m. on April 30th right before closing. The employee forgot to inform me that I was checked in the system and only told me to key in my access code inside elevator. After several unsuccessful attempts, I called the after hours number and got no answers. At first, the number rang nonstop, but the phone was turned off to ignore the situation. I left several messages and never received a call back. While waiting for a call back, the elevator locked up on me and the moving helpers. We pressed and pressed the elevator door but it never opened. We decided to load the items on the dock back in the truck but had to leave three carts of household goods inside the elevator. I went to grab some food and returned to the store in less than 45 minutes to find the elevator working again and my stuff missing. I left pissed and had to come back the next morning to find out that elevator locking up is something that happens often at that location. After traveling for almost 48 hours, I couldn't rest as initially planned due to that issue. The next morning, another employee found my stuff on a floor where I don't have access. Some of the boxes were tampered with. Some of goods went missing, and I will be reaching out to submit a claim for. Not only my time got wasted but I also lost money due the inconvenience caused by the elevator issue. The manager needs to address this elevator issue asap because it's not good for customers. He also need to be more courteous and call back / make things right by his customers when they receive poor services. I have video recording of all the issues experienced at this location and can provide them upon request.

Évaluation :

1

Terrible Truck, it rained in and it leaked water on top of the Mom's attic, The rain whippers made a horrible noise. High mileage 100K plus, the wheel wasn't aligned. really dirty inside. To make it all worse the line of the gas when I was given the truck wasn't in one of the lines to easy read, so I wasn't sure where to fill up the truck so I was charged 2 gallons. I hated it! Very displeased

Évaluation :

5

This is my all time favorite location. Kevin and his crew are very professional and understand the stress of moving they make your experience simple and easy. I will not go anywhere else.

Évaluation :

5

A very pleasant experience. 😀

Évaluation :

5

Thanks

Évaluation :

5

Bien

Évaluation :

1

Moved locations…truck was on e

Évaluation :

5

Perfect, don't change anything .

Évaluation :

5

Rien

Évaluation :

3

I scheduled a pick-up after hours and I was not able to pick up the Uhaul that I rented as no key was left in the dropbox for me so I had to wait until the next morning. The manager on duty was very helpful but it would have been nice to have received a call stating that the uhaul pick up would be delayed.

Évaluation :

5

Sweep out or clean trailer up so it doesn't have sand in bottom

Évaluation :

5

Allow phone calls into the store!!! Had to drive to the store twice to have a conversation because phones ring to 3rd part “homes” with few knowledgeable ppl and answers.

Évaluation :

5

My experience was smith and easy

Évaluation :

5

Great!

Évaluation :

5

Christopher Benson has amazing customer service! He was so polite and patient with me while searching for the closest u-Haul place that had a 10 size u-Haul. He was running the business as if it was his business! Being short staff doesn't not effect his abilities to go above and beyond for his customers! I would definitely recommend his services to anyone. U-Haul has a great asset!! Christopher Benson keep up the great work!

Évaluation :

4

Dolley was broken/bent and not able to be correctly put back in place, other than that an okay experience!

Évaluation :

5

Make truck and van rentals available for one way use. We had to use a 26' box truck to move 7 medium to large boxes. It was unnecessary to have to use a larger truck.

Évaluation :

5

Very professional and kind

Évaluation :

5

Team was efficient and professional.

Évaluation :

3

1. Let me know before I arrive that you do not have the dollies I reserved. Better still, retrieve them from another location, or at least help me find them to pick up myself. 2. Offer to load the supplies I bought and rented. Instead, they were pointed out in the store and I left without some of them. Chris was helpful and accommodating in crediting me after the fact, but I had to find blankets and a dollie in S. Sarasota (and they did not have everything I had reserved, either). 3. I wish UHaul rented straps to secure the load in the truck. I bought two and will probably never use them again; I would have rented more than two.

Évaluation :

2

I was notified at the last minute that the store no longer had the dolly I reserved available. I reserved it 1 week prior.

Évaluation :

5

Better maintenance checks for the vehicle

Évaluation :

1

When a customer picks up a vehicle, you are supposed to walk with them and do an inspection. I know, I used to work for the company, no inspection was done with me.

Évaluation :

5

Thank you for such great customer service.

Évaluation :

3

Kevin is awesome-the definition of a great property manager. Building is tired-lots of termite droppings from active swarming and plenty of dead palmetto bugs when I moved out were hiding in and around my stuff-and they didn't ride in on my stuff-this property needs better pest control, but it is Florida after all. The elevator was finally repaired after what seemed like 2+ years of issues. Uhaul always pulled my money out on time.

Évaluation :

5

None, very happy

Évaluation :

1

I was given a truck with no A/C. While driving from Tampa to Dahlonega. I ran into a major rain and weather event. It was 85 degrees and raining extremely hard I had to run the heat and open the driver side window to prevent the windshield from fogging up. After driving through the rain it went from 85 degrees to 19 in just a matter of a couple of hours. Getting out of the cab in freezing temperatures While soaking wet in the wind was unbearable. This could have been avoided by when I brought the vehicle back to the Tampa location it was fixed right then instead of sending me on my way because no other trucks were available. Then after delivering the truck where I was instructed by the Uhaul email. I get a rude call from that location. I wasn't going to bring all this up until after that. Please have the Dahlonega location mark parking areas. Because apparently better than 40' clearance isn't enough for them to maneuver vehicles around an I parked it next to an existing 26' truck.

Évaluation :

5

Kevin was very helpful and friendly, explained check in clearly. Truck was ready on time and pickup was easy.

Évaluation :

5

Drop off only. Site was closed.

Évaluation :

5

Employee who checked me in was very courteous and pleasant, and made sure I understood the everything with the contract. It was a pleasure dealing with a such a positive person!

Évaluation :

2

The service technician could not figure out why my U-Haul installed wiring harness was blowing fuses. His solution was to put in a higher Amp fuse. This caused the whole wiring harness and power box to blow out. I.was then charged $184 to replace all of the wiring and power box. Had he looked under the vehicle he would have seen that the wiring was not routed correctly and chaffed against the frame, causing a ground. I should not have had to pay for the mistake of a U-Haul technician. Other than that, the equipment and service I received from the Brandon store was top notch.

Évaluation :

5

Thank you so much! Amazing team

Évaluation :

2

Filthy truck - very, very dirty. Unprofessional person who took care of my order. . I really do not believe anyone cares at UHAUL and I don't believe what I write will make one bit of difference . Sad , but true. I think it is all about just getting money for the rental . Jean DeNiro

Évaluation :

5

Kevin provided excellent customer service. He was thorough on explaining the process and also walked me through it once so I was confident on the process. Expedited service and location of unit was very convenient and the perfect size. Thank you for a great experience

Évaluation :

1

I already filled one of these out.

Évaluation :

1

The truck was not in a condition to be sent out. I'm not sure when the last pm was don't but it needs to be looked over. The truck pulls to the right, it's much worse after it's loaded. The brake rotors glazed over and have heat cracks, they also have huge grooves in them. Needless to say, it needs brakes. Also, the front-end needs looked at, it was making a noise when turning left into a parking lot with any incline. I'm guessing the steering tires need to be balanced as well, the truck bounced and the steering wheel shook while in the interstate and after being loaded. Finally, the wiper blades were almost nonexistent, that's one of the least expensive and least time consuming things to swap out and yet they made driving in the rain extremely dangerous. The truck smelled of cigarettes smoke which was awesome driving 800 miles. Lastly, both hood latches were left loose which I locked down during my walk around. I'm also extremely disappointed in the managers inability to tell me that the truck needed to be dropped at a certain location or there would be a fee. I found this out after calling the local traffic department and was told it needed to go 40 miles back to where I drove the truck from. I managed a Uhaul center 20 years ago and would have NEVER sent that truck one way or anywhere for that matter. I'm a ASE certified automotive technician, not that it matters but it give me some credibility in the trucks condition. However, the truck and I made it from Florida to Tennessee in one piece. I will use Uhaul again because I know that all the trucks aren't in this condition and there are some people there who actually care about thier customers safety and experience. Hopefully this comment makes it to some one with some integrity. William Boyd

Évaluation :

3

The guys at the location were great- your call center needs some work though

Évaluation :

5

The staff were easy to work with.

Évaluation :

5

Very professional

Évaluation :

3

I was charged the $100 deposit plus 80 for the truck and another 14,17 for a reason I'm not sure of

Évaluation :

5

I love this U-Haul storage facility in Ybor City the staff is so wonderful and very nice I’ve been a long time customer

Évaluation :

3

When we picked up our stored items everything was covered in rat poop and urine.

Évaluation :

5

Betty did amazing she helped me and my family make the best decision for us by giving us all the information we need to know! She's a dedicated employee

Évaluation :

5

Management was very helpful and friendly. I would totally recommend Uhaul to anyone!

Évaluation :

3

The only reason why I gave the rating I gave is when I moved out 11/20/21 I saw a pair of work boots chewed on some boxes chewed on ( saw that when I got some time to look at it) but when I was done moving out the storage and cleaning it I saw rat droppings some dead roaches. And I know its rate because moving in the storage I had to tell one of the employees that a dolly had rat droppings on it. But I already paid for my storage. I didn't complain (I should have because I paid for the insurance) but I didn't have time to i was moving between shifts at work.

Évaluation :

5

Over the 8 months I dealt with Carlos the most. He was great: knowledgeable, professional & friendly. All staff were helpful. Very glad I chose this facility. Thanks for safekeeping my items.

Évaluation :

5

Everything was perfect and they very nice when I come in to make payment on storage..I’ll give 5start to this Uhaul

Évaluation :

5

Friendly staff and excellent customer service. Would definitely recommend. Thanks!!

Évaluation :

5

I really did have a good experience using this facility. The only thing that I wish they would look into is a bigger elevator with AC. It's like oxygen countdown once those doors close and I had a bit of a hard time getting my couch inn. But outside of that I have no complaints. The staff was great and helpful.

Évaluation :

4

Upon arriving, there was a long line because there were only two store employees and one was on lunch. I easily waited 30 minutes before being helped. However, I didn't mind because I was acknowledged and told I would be helped as soon as possible. Once I was helped, I was able to have the promotion honored and get my unit free for a month since I rented a truck which was super helpful because I just moved from Indiana. Since I was able to save money on storage that allowed me to be able to allocate those funds towards other expenses. Lastly, since there was only one employee working the store he couldn't show me where my unit was but he told me to come back if I couldn't find it. I attempted to find my unit but had no idea how to get to it since it was 102, a ground unit. However, I ran into mech 1, I believe, and she took me to my unit. I really appreciated how every employee even those not working in the store were super helpful and to me that's what made my visit above average!

Évaluation :

5

The staff were very helpful, thorough and made it easy to setup an storage rental agreement. The complementary locks are nice perk and the rates are nice.

Évaluation :

3

Was hard for us in our 60's to access the 3rd floor. Could not get access to 1st floor elevator. Had to use stairs. NOT GOOD!

Évaluation :

4

They went above and beyond to help. They were all available helpful friendly and understand life happens. I will definitely recommend this place. The only 1 bad thing that is not their fault..phone system sucks customer service outside of the store sucks. But like I said staff at the store ROCKS

Évaluation :

4

Seemed to always be busy. Had to wait, other than that, I'm pleased

Évaluation :

4

Because the building has been in place so long there were rotten dropping and one dead rotten inside my storage unit. Not the fault of the staff at all. Overall would it again.

Évaluation :

5

Helpful and polite.

Évaluation :

5

Yes everything was fine, staff was friendly and very professional.Thanks

Évaluation :

5

Carlos couldn't have been nicer and more helpful. The issue is your outdated facility, the elevator broke down as we were starting, turning a one hour unload into a 3,5 hour job that cost over $350.00. After a delightful experience picking up the truck and a very nice driving experience to Florida, the unloading spoiled the entire experience.

Évaluation :

5

Kevin the general manager gave me top notch customer service.

Évaluation :

5

Kevin is always helpful, star employee. I have used the U-haul for rentals and storage, great service

Évaluation :

5

Staff was extremely helpful

Évaluation :

5

However I rented a truck from them for my move , they gave it to me early, with only a little under a quarter tank and told me it was full. I tried to call to report it to them, but no answer. FINALLY got a customer service representative who said they would make it right, I took pictures and tried to submit to them but the application said it could not accept them because the system that they use had expired, I spent eighty dollars to fill it up less than three miles away and returned it three quarters full. The representative said he would let them know about it at turn in, but they didn't know anything about it, said I would get an email in about ten mins, never came. It was a 70 mile trip. I feel that I deserve a adjustment of 60 dollars.

Évaluation :

5

Best Friends Moving & Delivery was Awesome. It was tough job for them. They did a great, friendly and fair pricing.

Évaluation :

5

Carlos was extremely helpful, considerate & went out of his way by showing me a second (easier for me) way to access my unit.

Évaluation :

4

Got a wonderful manager Kevin (staff not friendly).

Évaluation :

3

No light in my storage unit. And piping crossing in the middle of the unit didn't help that much.

Évaluation :

4

Space could have another type of treatment for rats (the one I found makes bad to put boxes), and there were pipes too close to the head area. It makes bad to store things as well.

Évaluation :

3

My swipe card only worked one time. Pice of unit was too high for size.

Évaluation :

5

Chris and Kevin always take care of me!!

Évaluation :

5

Everyone was so friendly and helpful.

Évaluation :

5

Chris was great

Évaluation :

5

Professional knowledgeable friendly staff. Facility clean and well organized layout. Appreciate the free carts available.

Évaluation :

5

Awesome service. Very helpful and professional

Évaluation :

5

Great team of employees at the Ybor location. Promote them dudes ... Oui

Évaluation :

4

Kevin and crew are awesome!

Évaluation :

5

Amazing staff. Kevin was always so good to me and all the staff treated me very well! Thank you all so much. Be well and take care! Wish everyone the very best. Will be sure to recommend to friends.

Évaluation :

5

I was very satisfied with my storage rental. I would divinely recommend U-Haul

Évaluation :

5

Very clean. Excellent service

Évaluation :

1

They was taking money off my debit card and told me I was late on payments. Taking money from me and trying to get me to pay them again. And still they got rid of my furniture.

Évaluation :

5

Thank you Uhaul for your clean, secure site as well as great customer service. I will recommend you, and this site in particular, to anyone who is in need of storage.

Évaluation :

4

Na

Évaluation :

5

Good service

Évaluation :

5

Thank you Marvin for looking out for me. You made my day so much easier to deal with. And thanks to Kevin for assisting where you did. This was a long journey but, I'm HOME. Lisa

Évaluation :

5

Thank you to manager

Évaluation :

5

Very friendly staff

Évaluation :

5

Everybody has been very helpful. Thank you

Évaluation :

5

Everyone that I’ve dealt with at this location has been more than helpful to me and my family.

Évaluation :

5

Merci

Évaluation :

5

Kevin and his employees are great! I've been frequenting this uhaul location for almost 10 years now and I can honestly say that I've ever had a single bad experience.

Évaluation :

4

Just one staff member was rude when a uhaul truck blocked me in and I asked for help he said he get to it later. Well I wanted to go home made no sense for him to block me in and leave.

Évaluation :

4

i had a problem and uhaul worked it out. Thanks alot

Évaluation :

5

Kevin And Marvin have to be the best people I've ever known when it comes to customer service. If I were over them I'd give those guys a raise!! They definitely deserve one!

Évaluation :

5

He was friendly nice and helpful a nice change to help in easing this streasful move I am about to make. Thanks for having a great employee

Évaluation :

5

Just wonderful from start to finish!!!

Évaluation :

5

Easy and painless process!

Évaluation :

5

Marvin was excellent

Évaluation :

2

Rude and unprofessional Manager.

Évaluation :

5

Very good service I would highly recommend U-Haul

Évaluation :

3

The temperature was never cold it was as if there was no ac, feel I was paying for nothing, my bed was ruined due to bugs.

Évaluation :

5

Great service from the guys at the facility!

Évaluation :

5

Great crew!!! They work good with the public.

Évaluation :

4

Thank you for everything

Évaluation :

5

Excellent service

Évaluation :

5

This was a good experience. When I turned in the trailer I would have preferred to receive some type of receipt.

Évaluation :

5

Excellent customer service

Évaluation :

5

The U Haul experience was the easiest part of the entire move

Évaluation :

3

Staff was mad cause he had to unlock the elevator

Évaluation :

5

Kevin,kevin , kevin and chris I thank yall for everything from the bottom of my heart.....this is the place to rent a uhaul or a storage space ...this place is very clean...and the best service.

Évaluation :

5

Very friendly and knowledgeable!

Évaluation :

5

They were super nice and helpful. Very professional.

Évaluation :

5

Good place

Évaluation :

4

Nathan took great care of us in the self-storage area and we also rented/returned a truck with no issues. thank you!

Évaluation :

5

I've now worked with Chris on three moves. Each and every time he's been great to work with, has made recommendations that have made our moves run much more smoothly, and he's helped us save money.

Évaluation :

5

Merci

Évaluation :

4

Very helpful and friendly staff.

Évaluation :

2

Need more staff!! And to be open more hours

Évaluation :

5

Great location & helpful staff.

Évaluation :

1

I paid on my storage unit for a about 1 plus years..I went back to pick my things up and found all my belongings was damage my rats and water...Iost everything my one bedroom apartment.. my clothes

Évaluation :

4

The only issue I ran into was trying to get ahold of a person to discuss my delivery date and pick up date for my u box. They kept calling the incorrect number everything worked out in the end

Évaluation :

5

You have good people employed here that do their job well. I hope their pay reflects that. They deserve it.

Évaluation :

5

Everyone is always friendly. The place is secure.

Évaluation :

5

The manager Kevin was the best !!

Évaluation :

5

Excellent service, no complaints.