I arrived 15 minutes early to ensure that I would get out on time, and due to their terrible employees I wasn't able to leave until 45 minutes after my designated time (yes it took me an hour). The first truck was so over run by smoke smell I couldn't breath. When I asked for another truck I was informed that all trucks probably were dirty and smelled. Taking my chances on another truck, the employee not only was rude, but cursed, implied I was dumb, and then charged my card, which had already been charged by U-Haul, and he overcharged it. When I asked to have the correct amount charged you would have thought I asked him to walk on fire, and then wouldn't let me use the same card (some issue with their system ... not his fault but how he handled it def was). Norberto should be fired. U-Haul should do a major overhaul of how things are managed at this location. I will go out of my way to use any service but U-Haul ever again, and if I do use U-Haul it sure as heck won't be at this location.BRADLEY S.
Trailer Rental & Towing in Tampa, FL at U-Haul Moving & Storage of Historic Ybor City
Pour nous contacter
Tampa, FL 33605
(U-HAUL Water Tower Exit 1 off I-4)
Services dans cet établissement :
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
One-Way and In-Town Local Rentals in Tampa, FL 33605
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Propane service delivered straight to your door!
We have an adaptive reuse program to better the enviroment!
Évaluations des clients
- 4 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Nothing, everything was great especially the customer service we received from Carlos! His delightful attitude was refreshing. If I owned a business I would like my employees to be as motivated and willing to assist as he was. Highly recommend. Thanks Carlos ðŸ˜ŠErika M.
Didn't catch his name but the guy who helped me offered to help when I walked up and made sure I knew where it was and helped with the process. Thank you definitely made the moving process easier!Corey T.
Easy drop off.COLBY F.
Everything was very good service and all. I truly can say you all on point.GAIL R.
Very disappointed with this company,u guys just charged me twice over 200 dollars for a 2 hour truck rental,and ur chat costumer service is not good at all,no empathy and looks like a robot repeating the same over and over,maybe I'm just one person but ill make sure that tell everyone I know not to do business with uhaul,Arnaldo P.
Truck was in terrible shape. The door wouldn't close properly and left about an inch gap when the door was closed.RAHEEMALADDIN S.
Make sure all equipment requested in the reservation is given to the customer all at once. I had to come back to get the 2 dollies I reserved.Florita D.
You guys have the worst customer service ever. You always over charge me and are rude. To make matters worse, no one answers the phone when I try to get my money back from being over charged. This is the third time uhaul has screwed me over and I am done. I will never ever rent a uhaul. I'd rather throw my stuff away then rent from this POS company again.MELISSA O.
When people go and pick up the truck and have paid for the extra dolly's, they should tell you to pick up the dolly's. I wasn't informed and thought they would be in the truck. I had to go back and ask them for it. The attendant at the counter never told me.KARINAMORAYMA M.
Be more verbal on return time. As in past rentals were for 24hrs when I looked at contract thoroughly at end of day I realized I had to return truck at 9:00 AM when I rented truck at 1:45PM. All my fault for not fully reading contract before signing don't believe it would have changed the fact I needed the truck but had 9:00 appointment luckily they were open till 7:00 PM for return. Yes I'll be back when needed thanks. Thom in Tampa.THOMAS K.
The only problem I really had was that they told me it was a full tank of gas I loaded up all my stuff out of storage when end turned in the storage unit they made sure it was clean they inspected it, and I had no sooner pulled out of the parking lot and look down and I only had between an eighth and a quarter of a tank of gas, they told me it was full. I could not get anyone on the phone, and stopped and bought $80 worth of gas two and a half miles away. I got about 40 minutes down the road before I finally got a hold of a customer service representative. I was in thick traffic there was an accident and it was almost impossible for me to communicate. There is no way to pull over and stop. None the less the customer service representative told me it will be taken care of when I turn it in. It had three quarters of a tank of gas when I stopped I explained the situation to the manager when I turned it in and he said he would take care of it. Now I don't know what they're going to do to take care of it, but I do know that I spent $80 worth of gas to go 70 miles. I feel like I'm owed $60 on that. Someone has yet to still get ahold of me but I realized today is Saturday, the customer service representative said that they would reach out. I'm sure they will. If not resolved I will try to take care of it next week. It's just another problem when you're making these kinds of moves, and I realize that probably because they gave me the truck early they didn't have time to clean it or fill it, it was probably a computer glitch, and I have used U-Haul many many times over the years never had a problem.CLYDE A.
The line of customers was almost out the door and there was only one employee assisting customers and he was extremely slow and would periodically just leave the office without providing any explanation or apology. All of the customers were getting very frustrated and it took me about 45 minutes to an hour just to pick up my trailer. Have more staff assisting/processing customers inside and have some support outside getting equipment ready so the employees inside do not need to keep going in and out making everyone wait.MATHEW L.
Just keep up the good and excellent work yall doing . God Bless Tammy GordonTAMMY G.
clearer explaination of controls in drivers compartment.mcrary M.
The service was slow and the a/c in the truck did not work at all. Glass on winshiels cracked and is a safety issue.NEAL P.
Nomberto is incompetent. Was very quick to accuse me of scratching the vehicle and saying â€œI'm going to have to charge you for thatâ€. Says â€œhe's only trying to do his jobâ€ well buddy you're doing it wrong. He goes in and talks to guy inside and the guy tells him â€œoh yeah that scratch was there alreadyâ€........ it's a very simple job and these guys can't seem to get it rightJovanique M.
Absolutely! Carlos Aguayo was an exceptional and exemplary employee. He went above and beyond in assisting me with my move. He actually opened and served us before the store was due to open! I would recommend his assistance hands down! Amazing employee!CARMEN D.
All goodLigaya H.
After hours drop off. There was an issue with taking pictures and they were kind to assist the next dayJoye R.
Great service, very cordial and helpful. Great team here!MICHAEL S.
On Tuesday February 2, 2021, as I returned the van in Tampa I encountered a traffic jam of U-haul vehicles at the gated entrance of the premises. A courteous employee said "we are behind processing the drop off". Then he directed me to leave the vehicle at the entrance which was blocking the sidewalk and part of the street. I could not go into your premises or the office. I left the vehicle in as instructed. I believe they were unusually busy on this particular day.Hector F.
Service was great and it was all hassle free. Thank youCHAYEN V.
This was a superb service experience. The gentleman who checked me out was quick, friendly, concise, thorough and very clear. I didn't have a single question and knew exactly what I needed to do. This guy deserves a raise. I love that the process is self-serve now (checking for dents and scratches via pictures online) and wait free drop off. The process was quick and no hassle. Also, the phone agent who booked my reservation did it in like 90 seconds because I had to be on a call for work. You should listen to that call, she was amazing. She is incredibly competent and an asset to your company.HEATH C.