Évaluations des clients U-Haul Moving & Storage of Hobbs

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Hobbs

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Megan T. le

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The lady that helped us was super friendly and extremely helpful and answered all my questions.

Megan T. le

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Le client n'a pas laissé de commentaire.

Travis Gaylon L. le

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Your manager Justin is outstanding. Love renting from U-Haul when Justin is overseeing my account.

Travis S. le

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Le client n'a pas laissé de commentaire.

Stacie C. le

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Le client n'a pas laissé de commentaire.

Carla W. le

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Better costumer service and communication between the upper and lower management. Desk people were unable to preform basic duties without having to call/text their manager. Something that should have taken 15 minutes took 3 hours. Very disappointed with the quality of service received.

david m. le

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Very friendly and well organized. Great customer experience.

Ross M. le

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nothing yet

BRUM S. le

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Le client n'a pas laissé de commentaire.

MIKE V. le

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Treatment from male white employee was very rude in a manner which he insisted rental was late and we needed to pay for the extra day which previous to return was cleared by customer service and advised rental was not late. Male employee did not want to return funds as directed by manager so manager had to return herself to correct issue. Manager made comment to imply male employee was racist towards Mexicans and blacks. This type of employee should not work for a company such as Uhaul if individual is truly racist as this company deals was many customer of different races

Travis Gaylon L. le

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Justin Dent is an outstanding manager. He always takes special care of me when I rent from U-Haul. An outstanding individual. Love renting my equipment from U-Haul.

Jaime G. le

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Le client n'a pas laissé de commentaire.

Dennis A. le

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The service provider was helpful and was glad to make my next reservation for the next week. He was efficient and friendly.

Stacy B. le

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Le client n'a pas laissé de commentaire.

Nehemiah C. le

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stop charging customers to use your trash can. not a good customer service initiative.

Teresa N. le

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Le client n'a pas laissé de commentaire.

Lindsey S. le

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My equipment wasn’t in the trailer, had dead bugs in it too.

brittany d. le

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Le client n'a pas laissé de commentaire.

Johnny Jessie B. le

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Very friendly

Michelle F. le

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The guy that checked us in and out was very kind. His name is Justin Dent.

JORGE G. le

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Le client n'a pas laissé de commentaire.

Polly D. le

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Fast in and out. Great customer service. Made my moving job hassle free. Thanks!!

Dustin V. le

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Very nice , new, clean facility. The best I've seen.

DARIN J. le

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This trailer was super old and rusty, it did what it was supposed to do but i was worried because it was so old

Dennis A. le

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I made the reservation on the Internet. When I arrived the reservation said I had ordered blankets which I did not need. That mistake was my fault I am sure. The personnel were outstanding and what could have been a stressful situation was handled very professionally and I was on my way.

Pilar O. le

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Le client n'a pas laissé de commentaire.

Tark R. le

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I had to get a jump start twice for seven mile turn around. The A/C doesn't blow cold nor cool at all. I am waiting on them to open so I can let the Manger J know. Highly not please at all. I wish the truck match his service because that was the only thing great!

Belinda C. le

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I was over charged. When they fixies it they charged me again. I had to go back in and asked about they cherged me again. They manager to me I would get a refund.but I didn’t have extra money for being double charge and I will have over draft fees because your manager was nOT front about what he was doing when he double charged me. When I went back in and asked me. He kinda laugh and said that all he could do. I asked if he was going to cover my over draft fees. He laughed. Bad business. Will never use agaian or recommend it anyone or my friends. Was over charge and laughed it. Need to be upfront and professional

Dean D. le

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Le client n'a pas laissé de commentaire.

Michael M. le

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Le client n'a pas laissé de commentaire.

Russell G. le

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Le client n'a pas laissé de commentaire.

robert D. le

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The folks at the pick up store should be commended.

Jimmy R H. le

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My only issue was not with the U-Haul dealership. My issue was that U-Haul told me that my request for a 15 ft Truck and the day before pickup I was told they had no trucks available. I was forced to use a trailer and all the attendant issues of borrowing a truck to pull it.

Thomas B. le

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Improve the communication skills of the facility personnel. Fellow who checked me in was either less than knowledgeable or did not want to speak.

Robert S. le

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Top notch service and well maintained facility.

Nathan E. le

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Le client n'a pas laissé de commentaire.

Amy V. le

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Le client n'a pas laissé de commentaire.

Jeff A. le

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Le client n'a pas laissé de commentaire.

robert D. le

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Le client n'a pas laissé de commentaire.

Robert H. le

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Le client n'a pas laissé de commentaire.

KENT M. le

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The young man that helped me was really great. Very good customer service. And in Hobbs, NM this is rare sometimes.

Carlos S. le

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Le client n'a pas laissé de commentaire.

Robert S. le

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Outstanding, exceptional customer service, by the local agent and his crew. Attentive and very helpful. Without a doubt a 5-star experience. Will definitely recommend to other employees and contractors moving into the Hobbs/Permian region.

David G. le

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Le client n'a pas laissé de commentaire.

Gary H. le

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Mileage problem kept me there 30 minutes past drop off inspection. I did not have contract with me. Kept me there while they resolved problem. Other personnel waiting due to only 1 person attending the business.

Travis L. le

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Justin is outstanding A young man that just brightens the days My compliments on your wonderful employees

Anna D. le

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Le client n'a pas laissé de commentaire.

Jennifer H. le

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Le client n'a pas laissé de commentaire.

josue p. le

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The person I talked to was rude and unprofessional

Janie M. le

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Very helpful in answering all questions. The facility is very clean. Good service from all employees.

Michael N. le

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It was easy enough

Kassandra L. le

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Le client n'a pas laissé de commentaire.

Phillip P. le

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Excellent facility. Wish there was one in Carlsbad, NM.

erika g. le

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Perfect service will definitely use again

Travis L. le

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Super nice employees They do a wonderful job for U-Haul

Bill S. le

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very great service personnel. very knowledgeable.

june h. le

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My bill was 72 dollars, however, u-haul tried to charge 115 dollars. I will be disputing these charges.

robert D. le

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Le client n'a pas laissé de commentaire.

Phillip P. le

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Le client n'a pas laissé de commentaire.

Austin E. le

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Very clean, very professional!

Wesley R. le

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Le client n'a pas laissé de commentaire.

Christy M. le

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Let people know that we can use our Rushcard. I went through some things to get a bank card to borrow. Thank.

Charles T. le

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Le client n'a pas laissé de commentaire.

Dale B. le

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Le client n'a pas laissé de commentaire.

ARTHUR B. le

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Le client n'a pas laissé de commentaire.

Kenneth A. le

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Le client n'a pas laissé de commentaire.

Jose G. le

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Not pleased in general with UHAUL business of charging nearly $600 dollars for our 2 day return trip of 1,462 miles. We were charged for 6 days. and are being told we don't have a refund for the other 3.5 days due to we had to get rental day before. on a limited time due to Uhaul place only being open noon to 3pm.

cheryl c. le

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Le client n'a pas laissé de commentaire.

Kathy C. le

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Le client n'a pas laissé de commentaire.

JORGE G. le

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Le client n'a pas laissé de commentaire.

Lindsey V. le

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All three employees were rude and had no clue how to use their own computer system.

Paul C. le

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:-)

Brandon B. le

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Le client n'a pas laissé de commentaire.

david c. le

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Le client n'a pas laissé de commentaire.

Jesse D. le

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We had an excellent experience with this facility, employee was super friendly. The only thing that was an issue (and had nothing to do with worker or facility in general) was that there was only one employee working so it took longer. Again, this is a scheduling managers issue, NOT the worker or actual facility. Even with this, we still had a good experience. I just suggest having more than one employee working. The lady who was working was great! She had several customers, her computer went down and she still managed to keep her good attitude and great customer service! She did an above excellent job!

Deborah E. le

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No need for improvement

Jordan L. le

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Le client n'a pas laissé de commentaire.

Duane S. le

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Le client n'a pas laissé de commentaire.

jennie g. le

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Very helpful and felt my belongings were very safe. All the employees were very helpfully and nice in person and on the phone. I wish it was closer to where I am living. Thank you all for everything

Luis A. le

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Very clean very nice place.

Zach C. le

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Great place to store my crap for a while!

Michael B. le

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Still being AUTO DRAFTED for storage unit I no longer occupy, was assured when I moved out this would Not happen. Contacted Uhaul 3 times and was told Manager Justin would contact me...Still waiting

Lisa G. le

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they were very friendly and helpful

jessie s. le

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Getting charged for 3 months that we did not have the unit this is the second one and then getting stuck in the elevator for an hour with no help then the employees laughed when told about being stuck

vicky b. le

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Receptionist at check in was verypleasant and helpful. The units are extremely clean. There are plenty of carts to move boxes to the unit.

jessie s. le

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An employee got stuck in the elevator for an hour the phone did not work when he told the employees they laughed. Charged us for units they had their locks on & sign that it was ready for a new cust.

Susan S. le

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The lock to my unit was cut off and replaced with a different lock. I had to pay a locksmith $90 to cut off the lock. When I opened my unit the lock that I had put on was lying in the floor!!!

Gabriela R. le

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Staff always friendly and helpful

Lorna J. le

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Thanks

RAMON R. le

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Nice facility, nice people that work there all of them really help full personal, 👍

SANDRA S. le

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great addition to the Hobbs area.

michael h. le

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Good

james w. le

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The cleanliness of your place of business was outstanding. The employees who helped us were friendly, professional and treated us great. Thank you.

Jonny L. le

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Very helpful, friendly, and professional.

Dylan j. le

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Uhaul in Hobbs, NM was excellent. I had storage unit for a little under two years. They kept my stuff clean and protected. Staff was always very friendly.

Vincente M. le

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Every time I tried to go in after hours my card wouldn’t work had to get them reset a few times

KIMBERLY R. le

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Good customer service

Chriselda L. le

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I was able to use the service at a nominal cost , customs reps were always courteous, thanks!!

Louise O. le

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issues were with our key card. We had to go in sometimes because it wouldn’t work at the gate. I know they are working on this though. nice facilities though with an assortment of packing materials.