Évaluations des clients U-Haul Moving & Storage of Homestead

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Homestead

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Evans L.
Évaluation :

Le client n'a pas laissé de commentaire.

EMMANUEL H.
Évaluation :

Customer Service inside location was EXCELLENT, FRIENDLY AND EFFICIENT ...they know what they are doing!😉😁😃😎👍

TATIANA B.
Évaluation :

The truck was filthy inside. Food and spilled drinks on middle console and floor. The inside smelled horribly like cigarette smoke.

JOSEPHINE T.
Évaluation :

I suppose the team is overly busy and renters are not paying attention how dirty they return vehicles. U Haul should require people to clean the cabin, before returning trucks

robbien L.
Évaluation :

Le client n'a pas laissé de commentaire.

FRANKLIN F.
Évaluation :

Le client n'a pas laissé de commentaire.

STEPHEN H.
Évaluation :

Le client n'a pas laissé de commentaire.

Jose P.
Évaluation :

Nothing just keep doing what your doing , Everything was perfect very helpful very happy and fast and easy to reserve and to pick up... thanks

ROBERT A.
Évaluation :

Everyone nice and courtesy great customer service

WAYNE M.
Évaluation :

Le client n'a pas laissé de commentaire.

ALIAN Y.
Évaluation :

Le client n'a pas laissé de commentaire.

JORGE S.
Évaluation :

Nothing really everything went without any issues and everyone was professional and friendly

Jasper W.
Évaluation :

Always excellent customer! The Branch Manager and his staff are always extremely professional and helpful!

Derrick R.
Évaluation :

Le client n'a pas laissé de commentaire.

Nyasha K.
Évaluation :

Very nice staff. Spotless location. Everybody was near, friendly, and wearing a smile. I see no room for improvement they were the absolute best!

RICARDO B.
Évaluation :

Le client n'a pas laissé de commentaire.

diane P.
Évaluation :

Make sure the trucks given are clean.

RICKY M.
Évaluation :

Pretty upset that I paid double for the rental as the original requested equipment was available 30 miles away from the original location. Also was charged extra for the 1 day rental.

Antonio V.
Évaluation :

Le client n'a pas laissé de commentaire.

Michelle H.
Évaluation :

Worse experience ever! I've used this location various time and ive always been treated fairly but this will be the last time I ever use this location! I am a female and was told me unhook a auto transport by my self because I arrived to the location at 5:01 pm. I had to also return the hitch the guy working advise me to unhook the auto transport at the Bank of America and then come back to the store to return the hitch . I came back to the store after struggling to unhook the auto transport and I see the guy in his car waving me goodbye. I was so disappointed. And I got charged extra because I wasn't aware I had to check out online. I returned to the store on Tuesday to return the hitch because I was not going to get charged AGAIN and I advised a lady working she was very nice, she told me she was going to give the manger my information to give me a call, today is Thursday and I still have not received a call

verndina W.
Évaluation :

Le client n'a pas laissé de commentaire.

Juan M.
Évaluation :

Le client n'a pas laissé de commentaire.

Monica L.
Évaluation :

As a valued customer that rents U-Hauls for our local nonprofit La Salle Educational Center, Homestead, Fl. The reason we rent U-Haul‘s is to pick up valuable donations that I received from the community to help the families that we serve at the migrant farm worker's camp. We were very disappointed in the service we received and picked up our U-Haul yesterday including it being dirty and the handtruck out of its place. Upon our return the employee was very apologetic but did not offer in anyway they discount or compensation for troubles.

JESSICA P.
Évaluation :

Le client n'a pas laissé de commentaire.

BLANCA L.
Évaluation :

The service is excellent.

EDERMIRA S.
Évaluation :

Le client n'a pas laissé de commentaire.

TARA E.
Évaluation :

Le client n'a pas laissé de commentaire.

Kiovani E.
Évaluation :

Picked up the van with a TPMS sensor fault. Didn't matter much to me but the optics of renting equipment to your customers with a known malfunction in a sensor that could potentially jeopardize someone's safety is not a good look for company.

JUAN G.
Évaluation :

Le client n'a pas laissé de commentaire.

brian L.
Évaluation :

Very pleased

GUEORKIS H.
Évaluation :

Le client n'a pas laissé de commentaire.

schkenna S.
Évaluation :

Le client n'a pas laissé de commentaire.

Georgette S.
Évaluation :

Great service and FRIENDLY.

Susan A.
Évaluation :

Le client n'a pas laissé de commentaire.

alexavier M.
Évaluation :

Excellent

AUDREAKA M.
Évaluation :

Le client n'a pas laissé de commentaire.

David E.
Évaluation :

Le client n'a pas laissé de commentaire.

ROBERT B.
Évaluation :

Just continue doing what you are doing

Atisha J.
Évaluation :

I have rented from here a few times. Always very professional, courteous and keep the customers best interests in mind. Excellent place to get U-Haul products. Highly recommended.

BRANDICE W.
Évaluation :

Le client n'a pas laissé de commentaire.

TISIE R.
Évaluation :

Le client n'a pas laissé de commentaire.

susan K.
Évaluation :

Le client n'a pas laissé de commentaire.

MANUEL B.
Évaluation :

Le client n'a pas laissé de commentaire.

ISIDRO V.
Évaluation :

Driving across country, you want to secure your stuff in case you have to stop somewhere to rest. Well the hinge for where you would normally install a lock was broken/cut, not allowing you to install a lock. My only complain.

Mylena C.
Évaluation :

Le client n'a pas laissé de commentaire.

Armando R.
Évaluation :

Le client n'a pas laissé de commentaire.

Danilo P.
Évaluation :

Le client n'a pas laissé de commentaire.

Carlos L.
Évaluation :

The people who work are very rude and they don't help the customer to get the truck,they are a bit racist because if you speak a little English they don't treat you well they don't like speak Spanish .and they speak Spanish .thank you

JACQUELINE M.
Évaluation :

Le client n'a pas laissé de commentaire.

HARRY H.
Évaluation :

Le client n'a pas laissé de commentaire.

SANDY R.
Évaluation :

To improve the service .U- haul need to cancel the after hours drop off services . When I pick up the truck at 5.30 pm and return at 9.30 pm and the U-Haul Moving & Storage of Homestead 1050 N Flagler Ave Homestead, FL 33030 close at 8 pm. . I rent the truck for 6 hours is not the client problem that the location close 3 hours after the pick up.. The 20 dollars after hours fee need to be return to me.

ALBERT A.
Évaluation :

I used the truck for 10 miles and they charged me for 2 gallons of gas at $3.50 a gallon.

NORMA P.
Évaluation :

I made a reservation for an storage when I got to the location they told me the person who did the reservation reserved something too small and quoted me dos $139 after the first month. Then I had to get something bigger got almost $300 after 1st month. Your costumer service is horrible the so everything backwards. The make you lose money and time.

Carlos H.
Évaluation :

I clean the trailer and they still charge me for no reason

MICHAEL O.
Évaluation :

Le client n'a pas laissé de commentaire.

RAUL C.
Évaluation :

Le client n'a pas laissé de commentaire.

RAFAEL B.
Évaluation :

Good service

John O. | Premières impressions |
Évaluation :

The cashier accidentally charged me twice for a king size mattress cover :/

TIMOTHY B.
Évaluation :

Le client n'a pas laissé de commentaire.

JUAN A.
Évaluation :

El día 83115517 Pick Up Location: U-Haul Moving & Storage of Homestead 1050 N Flagler Ave Homestead, FL 33030 Date & Time: Saturday, December 5, 2020 at 9:00 AM Drop Off Location: U-Haul Moving & Storage of Homestead 1050 N Flagler Ave Homestead, FL 33030 Date & Time: Sunday, December 6, 2020 at 9:00 AM Rental Period: 1 day Equipment: 26' Truck

JOHN L.
Évaluation :

Le client n'a pas laissé de commentaire.

THOMAS S.
Évaluation :

U-Haul was unable to provide trucks in the Florida keys so I was given the only option to drive up to homestead to pick up a truck for a delivery I had to make one way to Boca Raton which meant I had to take the truck bring it back down to the keys load up the furniture and drive it up to Boca Raton. I was supposed to get a one-way truck which was going to cost me around $159 when I arrived at the location I was informed that there were no one-way trucks and the only option I had was to get a truck that needed to be returned within 24 hours I told him I was traveling over 200 miles which caused my bill but the current rates to be over $300 twice when I was expecting to spend the truck was the only 15 ft available and the suspension was very poor the tires were worn unevenly and the trucks cab was in pretty poor shape. The staff of this location was exceptional very helpful and did what they could but the quality of product the fact that I had to pay twice as much was very disappointing.

Mike B.
Évaluation :

Le client n'a pas laissé de commentaire.

VICTOR B.
Évaluation :

Excelente service

Herbert M.
Évaluation :

The overall experience was ok. I was upset because there was a scratch on the passenger side door near the B post and since the driver did not do the text link they sent him we were charged for it. He is not good with electronic devices and is Spanish only speaking person. For this reason, I had gotten the extra insurance you offer. I was still charged an extra amount of money for that scratch which we did not do. We rented from u hail a few times without issue but this time I felt we were taken advantage of. I'm sorry but that my humble opinion.

Pablo A.
Évaluation :

Exelent customer service

Rodolfo D.
Évaluation :

Le client n'a pas laissé de commentaire.

OMAR C.
Évaluation :

Le client n'a pas laissé de commentaire.

TINA H.
Évaluation :

Le client n'a pas laissé de commentaire.

ENRIQUE A.
Évaluation :

The trucks are dirty the manager was very unprofessional. I like U Haul trucks van much but I would not go back to that place again.

ERIC C.
Évaluation :

Le client n'a pas laissé de commentaire.

LAVYA M.
Évaluation :

Le client n'a pas laissé de commentaire.

Isabel N. | Expérience générale |
Évaluation :

Other than being charged after I turned in my unit everything was great.

WILLIAM C.
Évaluation :

Le client n'a pas laissé de commentaire.

James L.
Évaluation :

The last truck wasn't running good at all.

Bharat P.
Évaluation :

Very prompt service. Check in was very easy and no touch service available to keep customers safe.

VICKIE L.
Évaluation :

Did not sanitize the vehicle the first time I rented it also the second time I rented it was not sanitized I had to wait in office for an hour because someone was supposed to hat reserved it and I had reserved one for an hour later after drop off end up getting the same truck again and they did not sterilize it at the same paper in it from when I left it to them was not satisfied with sanitation following the guidelines of the CDC was not followed therefore that is a failing grade in my book not helping the community out but help transmitting over 19 to people who rent we are U-Hauls not safe need to be more responsible to the public

DANAR A.
Évaluation :

Very unorganized and employees were not informative based on what needed to be done upon leaving or returning of vehicle. Very frustrating and upsetting. Told gas was full when it wasn't and a mislead through the whole experience. Not a happy customer.

Larry W.
Évaluation :

The app was crashing so I couldn't access the truck had to wait 1hour and then I was told I only had 3 hours instead of the 4 hours I paid for. How dose an advertisement of 20 dollars a day end up costing my 62.00 for 3 hours? My storage unit was supposed to include a free lock i was charged for a new lock. The customer service experience was rude and uneventful.

ROMAN A.
Évaluation :

Horrible service, i had my pick up confirmation number and everything and when I arrived 15 minutes prior to the pick up time i was told they had no Truck for me. Horrible service from the manager that didn't want to help me find another truck and so on

ROLANDO A.
Évaluation :

Very food customer service everything in time amazing

MAXIMO G.
Évaluation :

Le client n'a pas laissé de commentaire.

Fallon G.
Évaluation :

Le client n'a pas laissé de commentaire.

Glenn C.
Évaluation :

Friendly and attentive associates! Thank you for a great rental experience!

MARIBEL V.
Évaluation :

It's was ok

David R.
Évaluation :

Make sure you rent trucks in better running condition and that won't leak in the rain.

ARNULFO T.
Évaluation :

Le client n'a pas laissé de commentaire.

ORETT C.
Évaluation :

They are not very friendly there, with the exception of one young lady and a gentleman name Jefferson. They don't know how to be customer friendly at all.

sandra A.
Évaluation :

Le client n'a pas laissé de commentaire.

Eduardo R.
Évaluation :

Le client n'a pas laissé de commentaire.

JAMES S.
Évaluation :

Le client n'a pas laissé de commentaire.

EDUARDO R.
Évaluation :

Le client n'a pas laissé de commentaire.

TONYA S.
Évaluation :

The pick up location for the trailer was hard to find and navigate.

Daniel H.
Évaluation :

Le client n'a pas laissé de commentaire.

Richard S.
Évaluation :

Waste my time and unprofessional please explain instead of arguing with customers. General Manager was ok but have room for improvements. Replace staff to improve customer service.

Georgette S.
Évaluation :

I arrived just before closing to pick up the truck I reserved and had a problem with the mobile app. I went inside to get help; I was completely aware of the time and the staff wanting to close and go home. All I asked was a little help / guidance. Not one of the three people helped beyond, you have to use the mobile app since that was how I chose to pick up the truck. Despite explaining that I previously had problems the week before and had rescheduled that was the extent of the help. I left to figure it out which I did. I am a frequent user of this particular location and would have appreciated five minutes. Instead I left feeling frustrated and under valued. Time will tell if I continue to this location or u-haul in general.

Jose M.
Évaluation :

Le client n'a pas laissé de commentaire.

SCOTT G.
Évaluation :

Poor customer service. Unorganized in office and still had to wait even though I used self check in. Both in check in and check there was at least 6 people waiting to be helped.great location and lots of equipment but once again very poor customer service.

CARL C.
Évaluation :

Keep giving great customer service

Shawna S. | Expérience générale |
Évaluation :

When I moved out I asked if there was some place to throw away things. I was told no even though it advertises on the website it does. I left large things I couldn’t take and then asked for it to be disposed of and let me know the amount due. I never got a response back. I moved in July and they just now closed my account.

Marliss V.
Évaluation :

My first time renting from the Homestead Fl location. I rented online and it was seamless despite me making numerous changes. On location, the employee, I believe named Jefferson, was extremely helpful. He went above and beyond explaining the details and made sure the truck seat was comfortable for my height. I was one of the last rentals of the evening and upon returning early the next day, he was there and remembered me. He was again very pleasant and professional regardless of working late the day prior. In addition, I had a complication with my schedule running over. The 800 operator was also very nice and accommodating. I have another minor move coming up at the end of the month and I intend to rent Uhaul at the same location and not give another truck rental company another thought. Thanks for the impressive experience.

Thomas M.
Évaluation :

No improvement necessary

JOSE D.
Évaluation :

Le client n'a pas laissé de commentaire.

barbara j. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Ronnye W. | Expérience générale |
Évaluation :

I utilized a moving company by the name of “KJB MOVING SERVICES” and their movers damaged my bedroom set, showed up 45 mins late causing me to return the uhaul truck late, they refuse to address the situation and stop answering my calls.

Brianna B. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

melinda h. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Rosita V. | Expérience générale |
Évaluation :

Poor lighting , rodent infested, health hazards!!

Sheri M. | Expérience générale |
Évaluation :

Definitely there are mice. Only had storage for 3 months, boxes were full of mice fecee.

Ana S. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Michael H. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Michael H. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Kevin K. | Premières impressions |
Évaluation :

40 minutes in line, only one person ahead of me. Mandatory insurance.

ZORAIMA C. | Expérience générale |
Évaluation :

My furniture and boxes were damaged by mice's urine, cockroach eggs, adult and newborn. Also a liquid fell from the ceiling. The insurance paid me $1000. Almost 2 years paying rent. I lost.

Ruben A. | Expérience générale |
Évaluation :

excellent

Ruben A. | Premières impressions |
Évaluation :

very wells attended by the staff

DEBORAH C. | Expérience générale |
Évaluation :

Thank you for all the years of keeping my property safe!

Deborah S. | Premières impressions |
Évaluation :

Thanks to Ms. Christina and her staff for such a good personality and very helpful service they show to their customers. I'm physically disabled with arthritis and walks slow. They good people!!!!

Jean RACINE V. | Expérience générale |
Évaluation :

I m so happy for the service

German R. | Expérience générale |
Évaluation :

My furniture was covered in rat droppings when I picked it up. The front desk didn't offer any kind of customer service instwad handed me a pamphlet for me to make an insurance claim.

jorge m. | Premières impressions |
Évaluation :

Muy buen trato y limpieza el maneger excelente Gracias 😊😊😊

Michael H. | Premières impressions |
Évaluation :

Your staff has always been polite, respectful, courteous and professional. The only difficulty I have observed is the rude disrespectful nature of some of the clientele.

markis m. | Premières impressions |
Évaluation :

Excellent customer service

Michael H. | Premières impressions |
Évaluation :

Staff was very friendly and helpful. Indoor and outdoor facilities are clean and well managed.

James S. | Expérience générale |
Évaluation :

Excellent handling of all aspects. Ubox and truck rental went very smooth. Equipment in excellent shape. Service was outstanding! Thanks.

Aldo L. | Expérience générale |
Évaluation :

Excellent people working there. Sharp and with a heart.

Jose C. | Expérience générale |
Évaluation :

The key cards are horrible didnt work correctly till the day I actually moved outod the unit. Before that id have to always go through the inside door. Also very expensive compared to competition.

DANIELLE R. | Expérience générale |
Évaluation :

Some of the employees were civil, but some of them made me feel uncomfortable they will not even greet me. I would salute some of them, they would not even answer. Costumer service training needed.

Karen C. | Expérience générale |
Évaluation :

Staff needs to be trained better. Had to wait for a manager that took a 1.5 hour lunch to close out my account he didn’t even apologize for coming back so late when he said he’d be back in 10 mins

Eddie J. | Expérience générale |
Évaluation :

First of all its amazing that a company the size of u-haul don't give military discounts to Veterans. We are the one's who sacrifice everything so that companies like yours are able to exist . shamefu

Chantae M. | Expérience générale |
Évaluation :

My storage needs were awesome up until the day I moved my things out. My gate key would not let me access my car which was left there while driving the uhaul. Thankfully one worker came to let me.

Jennifer H. | Expérience générale |
Évaluation :

none

Neritssa L. | Expérience générale |
Évaluation :

Will done business again in the future

Johany P. | Réservation |
Évaluation :

Good customers services, everyone was very helpful and pleasant.

SCOTT C. | Expérience générale |
Évaluation :

Nice facility, friendly staff. Misleading pricing - too many extra charges for things that I thought would be included in the price. The $174 unit ended up costing me $215.

Jessica B. | Expérience générale |
Évaluation :

Manager Rodolfo was a very accommodating. Staff was pleasant, but service was not quick. Each time I needed assistance in office, I waited at least 15 minutes, and computers systems were inefficient.

Rosa H. | Expérience générale |
Évaluation :

I think that’s staff and facility for the professionalism again thank you for All.

Non reviews have been submitted for this location.

Retour
Haut de la page