The gas meter was not read correctly prior to giving us the vehicle. I showed them a picture of the meter before rental and they mentioned that we had to upload it online. We were not informed of this before and were only told to take pictures. The lady mentioned that she could correct it, but it would be too much work. We were forced to pay an additional 10,00 $ for gas we did not use. It's not much, but we didn't think we'd be scammed at a "reputable" location...MUHAMMAD W.
Customer Reviews for U-Haul Moving & Storage of Homestead
Pour nous contacter
Homestead, FL 33030
(W Of Us 1)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.DANAIS H.
Le client n'a pas laissé de commentaire.WILLIAM R.
Truck alignment was really badDANIEL O.
Le client n'a pas laissé de commentaire.LUKENS F.
Garay Took Good Care Of UsðŸ˜ƒ Phenomenal Service! Amen ðŸ™THERESA A.
Le client n'a pas laissé de commentaire.WILLIAM H.
Staff makes clients wait while they complete check ups and other routinely jobs. Staff should be trained to prioritize the client who arrives to the store and then continue with their other duties.JONATHAN P.
Le client n'a pas laissé de commentaire.DONALD M.
Le client n'a pas laissé de commentaire.SHANNON B.
Le client n'a pas laissé de commentaire.JON W.
Le client n'a pas laissé de commentaire.Daniel G.
Manager and service people were greatTOMAS P.
Le client n'a pas laissé de commentaire.Jamelit P.
Le client n'a pas laissé de commentaire.Tynamaria R.
Profesional teamJOSE C.
Le client n'a pas laissé de commentaire.Michael N.
Reimburse the client for the extra gas left on the vehicle just like you charge for the gas if it is short. Very Disappointed with the way it was handled. Just because of this I will not be returning or referring any customers. However, I will be telling everyone how you took my money!Jose Q.
Le client n'a pas laissé de commentaire.Ruben C.
Le client n'a pas laissé de commentaire.VIRGINIA N.
Your cashier can be a bit more welcomingDANIEL G.
They was tryna cheat me Out my money the fat man has bad customer service I do not recommendQUANTINECE K.
Le client n'a pas laissé de commentaire.EMME B.
Nothing keep up the good workWILLIE H.
Le client n'a pas laissé de commentaire.ALLAN S.
The wait is too long. Need at unless you register openIESCHA C.
Returns at the Bank of America parking lot are a little difficult. The hold time on the phone is long (20+ min) to tell the store that you're at the bank. Maybe have return equipment phone calls go straight to a cellphone that the returns employee carries? Or have a person available there?Jonathan H.
Exceptional service! I've rented from this location for my school a number of times. They are polite, professional and the equipment/trucks are super clean! Shout out to JEFFERSON, he's a superstar!AGNES B.
Le client n'a pas laissé de commentaire.Jorge V.
Le client n'a pas laissé de commentaire.Edward V.
Very helpful very professional and courtesyROBERT A.
Le client n'a pas laissé de commentaire.CYRIL C.
Le client n'a pas laissé de commentaire.RICHARD F.
This location was very busy and there was no order in the line for returns. We again waited for 20 minutes but the agent was kind enough to email me the receipt because I had to leave. My son was late to work because of all the delays.Mildred L.
Friendly prompt professional customer service vehicles drive well clean and serve the purpose of what I needed it for appreciate your serviceTorniqua A.
Le client n'a pas laissé de commentaire.ROBENSON P.
Le client n'a pas laissé de commentaire.Joel R.
Le client n'a pas laissé de commentaire.CHRISTOPHER K.
Le client n'a pas laissé de commentaire.Vanessa S.
Too expensive after few days more ghosts charges appeared . That's a shameRAFAEL V.
Le client n'a pas laissé de commentaire.CARLOS A.
You have a great staff and they are very helpful.BARBARA R.
Amazing people and very helpful! I would definitely rent a uhaul from them!BRANDON B.
Le client n'a pas laissé de commentaire.JORGE C.
Le client n'a pas laissé de commentaire.DANNY GLEN W.
Le client n'a pas laissé de commentaire.raul V.
Fast and very professional staff! Will use againRAMSES B.
Fast n efficient service.Yolanda Ivette P.
Le client n'a pas laissé de commentaire.Miguel L.
Le client n'a pas laissé de commentaire.WANDA L.
You guys have been doing this for years Needs nothing, and I always come back . Thanks againEBER A.
Don't send text messages at 0430 EST in the morning! Most people are sleeping then!GREGORY B.
Le client n'a pas laissé de commentaire.Angel F.
Experience went well,I'll return.BARBARA W.
Le client n'a pas laissé de commentaire.Sylvia R.
I was disappointed that U Haul nearly doubled their rates since I last rented in September. Over2 $per mile for a 15 foot truck seems excessive.JEROLD L.
The truck had the check engine light on, shifting to reverser had a delay to engage. Truck with jump a lot pass 40 miles an hour. Staff was excellent when I return told them about it and they checked the truck.JOSE E.
Le client n'a pas laissé de commentaire.VEVICANAND R.
Le client n'a pas laissé de commentaire.Evans L.
Customer Service inside location was EXCELLENT, FRIENDLY AND EFFICIENT ...they know what they are doing!ðŸ˜‰ðŸ˜ðŸ˜ƒðŸ˜ŽðŸ‘EMMANUEL H.
The truck was filthy inside. Food and spilled drinks on middle console and floor. The inside smelled horribly like cigarette smoke.TATIANA B.
I suppose the team is overly busy and renters are not paying attention how dirty they return vehicles. U Haul should require people to clean the cabin, before returning trucksJOSEPHINE T.
Le client n'a pas laissé de commentaire.robbien L.
Le client n'a pas laissé de commentaire.FRANKLIN F.
Le client n'a pas laissé de commentaire.STEPHEN H.
Nothing just keep doing what your doing , Everything was perfect very helpful very happy and fast and easy to reserve and to pick up... thanksJose P.
Everyone nice and courtesy great customer serviceROBERT A.
Le client n'a pas laissé de commentaire.WAYNE M.
Le client n'a pas laissé de commentaire.ALIAN Y.
Nothing really everything went without any issues and everyone was professional and friendlyJORGE S.
Always excellent customer! The Branch Manager and his staff are always extremely professional and helpful!Jasper W.
Le client n'a pas laissé de commentaire.Derrick R.
Very nice staff. Spotless location. Everybody was near, friendly, and wearing a smile. I see no room for improvement they were the absolute best!Nyasha K.
Le client n'a pas laissé de commentaire.RICARDO B.
Make sure the trucks given are clean.diane P.
Pretty upset that I paid double for the rental as the original requested equipment was available 30 miles away from the original location. Also was charged extra for the 1 day rental.RICKY M.
Le client n'a pas laissé de commentaire.Antonio V.
Worse experience ever! I've used this location various time and ive always been treated fairly but this will be the last time I ever use this location! I am a female and was told me unhook a auto transport by my self because I arrived to the location at 5:01 pm. I had to also return the hitch the guy working advise me to unhook the auto transport at the Bank of America and then come back to the store to return the hitch . I came back to the store after struggling to unhook the auto transport and I see the guy in his car waving me goodbye. I was so disappointed. And I got charged extra because I wasn't aware I had to check out online. I returned to the store on Tuesday to return the hitch because I was not going to get charged AGAIN and I advised a lady working she was very nice, she told me she was going to give the manger my information to give me a call, today is Thursday and I still have not received a callMichelle H.
Le client n'a pas laissé de commentaire.verndina W.
Le client n'a pas laissé de commentaire.Juan M.
As a valued customer that rents U-Hauls for our local nonprofit La Salle Educational Center, Homestead, Fl. The reason we rent U-Haulâ€˜s is to pick up valuable donations that I received from the community to help the families that we serve at the migrant farm worker's camp. We were very disappointed in the service we received and picked up our U-Haul yesterday including it being dirty and the handtruck out of its place. Upon our return the employee was very apologetic but did not offer in anyway they discount or compensation for troubles.Monica L.
Le client n'a pas laissé de commentaire.JESSICA P.
The service is excellent.BLANCA L.
Le client n'a pas laissé de commentaire.EDERMIRA S.
Le client n'a pas laissé de commentaire.TARA E.
Picked up the van with a TPMS sensor fault. Didn't matter much to me but the optics of renting equipment to your customers with a known malfunction in a sensor that could potentially jeopardize someone's safety is not a good look for company.Kiovani E.
Le client n'a pas laissé de commentaire.JUAN G.
Very pleasedbrian L.
Le client n'a pas laissé de commentaire.GUEORKIS H.
Le client n'a pas laissé de commentaire.schkenna S.
Great service and FRIENDLY.Georgette S.
Le client n'a pas laissé de commentaire.Susan A.
Le client n'a pas laissé de commentaire.AUDREAKA M.
Le client n'a pas laissé de commentaire.David E.
Just continue doing what you are doingROBERT B.
I have rented from here a few times. Always very professional, courteous and keep the customers best interests in mind. Excellent place to get U-Haul products. Je la recommande fortement.Atisha J.
Le client n'a pas laissé de commentaire.BRANDICE W.
Le client n'a pas laissé de commentaire.TISIE R.
The cashier accidentally charged me twice for a king size mattress cover :/John O. | Premières impressions
Other than being charged after I turned in my unit everything was great.Isabel N. | Expérience générale
When I moved out I asked if there was some place to throw away things. I was told no even though it advertises on the website it does. I left large things I couldn't take and then asked for it to be disposed of and let me know the amount due. I never got a response back. I moved in July and they just now closed my account.Shawna S. | Expérience générale
Le client n'a pas laissé de commentaire.barbara j. | Premières impressions
I utilized a moving company by the name of “KJB MOVING SERVICES” and their movers damaged my bedroom set, showed up 45 mins late causing me to return the uhaul truck late, they refuse to address the situation and stop answering my calls.Ronnye W. | Expérience générale
Le client n'a pas laissé de commentaire.Brianna B. | Premières impressions
Le client n'a pas laissé de commentaire.melinda h. | Expérience générale
Poor lighting , rodent infested, health hazards!!Rosita V. | Expérience générale
Definitely there are mice. Only had storage for 3 months, boxes were full of mice fecee.Sheri M. | Expérience générale
Le client n'a pas laissé de commentaire.Ana S. | Expérience générale
Le client n'a pas laissé de commentaire.Michael H. | Expérience générale
Le client n'a pas laissé de commentaire.Michael H. | Expérience générale
40 minutes in line, only one person ahead of me. Mandatory insurance.Kevin K. | Premières impressions
My furniture and boxes were damaged by mice's urine, cockroach eggs, adult and newborn. Also a liquid fell from the ceiling. The insurance paid me 1 000 $. Almost 2 years paying rent. I lost.ZORAIMA C. | Expérience générale
excellentRuben A. | Expérience générale
very wells attended by the staffRuben A. | Premières impressions
Thank you for all the years of keeping my property safe!DEBORAH C. | Expérience générale
Thanks to Ms. Christina and her staff for such a good personality and very helpful service they show to their customers. I'm physically disabled with arthritis and walks slow. They good people!!!!Deborah S. | Premières impressions
I m so happy for the serviceJean RACINE V. | Expérience générale
My furniture was covered in rat droppings when I picked it up. The front desk didn't offer any kind of customer service instwad handed me a pamphlet for me to make an insurance claim.German R. | Expérience générale
Muy buen trato y limpieza el maneger excelente Gracias 😊😊😊jorge m. | Premières impressions
Your staff has always been polite, respectful, courteous and professional. The only difficulty I have observed is the rude disrespectful nature of some of the clientele.Michael H. | Premières impressions
Excellent customer servicemarkis m. | Premières impressions
Staff was very friendly and helpful. Indoor and outdoor facilities are clean and well managed.Michael H. | Premières impressions
Excellent handling of all aspects. Ubox and truck rental went very smooth. Equipment in excellent shape. Service was outstanding! Merci.James S. | Expérience générale
Excellent people working there. Sharp and with a heart.Aldo L. | Expérience générale
The key cards are horrible didnt work correctly till the day I actually moved outod the unit. Before that id have to always go through the inside door. Also very expensive compared to competition.Jose C. | Expérience générale
Some of the employees were civil, but some of them made me feel uncomfortable they will not even greet me. I would salute some of them, they would not even answer. Costumer service training needed.DANIELLE R. | Expérience générale
Staff needs to be trained better. Had to wait for a manager that took a 1,5 hour lunch to close out my account he didn't even apologize for coming back so late when he said he'd be back in 10 minsKaren C. | Expérience générale
First of all its amazing that a company the size of u-haul don't give military discounts to Veterans. We are the one's who sacrifice everything so that companies like yours are able to exist . shamefuEddie J. | Expérience générale
My storage needs were awesome up until the day I moved my things out. My gate key would not let me access my car which was left there while driving the uhaul. Thankfully one worker came to let me.Chantae M. | Expérience générale
noneJennifer H. | Expérience générale
Will done business again in the futureNeritssa L. | Expérience générale
Good customers services, everyone was very helpful and pleasant.Johany P. | Réservation
Nice facility, friendly staff. Misleading pricing - too many extra charges for things that I thought would be included in the price. The 174 $unit ended up costing me 215 $.SCOTT C. | Expérience générale
Manager Rodolfo was a very accommodating. Staff was pleasant, but service was not quick. Each time I needed assistance in office, I waited at least 15 minutes, and computers systems were inefficient.Jessica B. | Expérience générale
I think that’s staff and facility for the professionalism again thank you for All.Rosa H. | Expérience générale
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Propane service delivered straight to your door!