Customer Reviews for U-Haul Moving & Storage of Homestead

Évaluation :

2

The gas meter was not read correctly prior to giving us the vehicle. I showed them a picture of the meter before rental and they mentioned that we had to upload it online. We were not informed of this before and were only told to take pictures. The lady mentioned that she could correct it, but it would be too much work. We were forced to pay an additional 10,00 $ for gas we did not use. It's not much, but we didn't think we'd be scammed at a "reputable" location...

Évaluation :

5

Truck alignment was really bad

Évaluation :

5

Garay Took Good Care Of Us😃 Phenomenal Service! Amen 🙏

Évaluation :

2

Staff makes clients wait while they complete check ups and other routinely jobs. Staff should be trained to prioritize the client who arrives to the store and then continue with their other duties.

Évaluation :

5

Excellent!!!!

Évaluation :

4

Manager and service people were great

Évaluation :

5

Profesional team

Évaluation :

1

Reimburse the client for the extra gas left on the vehicle just like you charge for the gas if it is short. Very Disappointed with the way it was handled. Just because of this I will not be returning or referring any customers. However, I will be telling everyone how you took my money!

Évaluation :

3

Your cashier can be a bit more welcoming

Évaluation :

1

They was tryna cheat me Out my money the fat man has bad customer service I do not recommend

Évaluation :

4

Nothing keep up the good work

Évaluation :

5

The wait is too long. Need at unless you register open

Évaluation :

4

Returns at the Bank of America parking lot are a little difficult. The hold time on the phone is long (20+ min) to tell the store that you're at the bank. Maybe have return equipment phone calls go straight to a cellphone that the returns employee carries? Or have a person available there?

Évaluation :

5

Exceptional service! I've rented from this location for my school a number of times. They are polite, professional and the equipment/trucks are super clean! Shout out to JEFFERSON, he's a superstar!

Évaluation :

5

Very helpful very professional and courtesy

Évaluation :

3

This location was very busy and there was no order in the line for returns. We again waited for 20 minutes but the agent was kind enough to email me the receipt because I had to leave. My son was late to work because of all the delays.

Évaluation :

5

Friendly prompt professional customer service vehicles drive well clean and serve the purpose of what I needed it for appreciate your service

Évaluation :

2

Too expensive after few days more ghosts charges appeared . That's a shame

Évaluation :

5

You have a great staff and they are very helpful.

Évaluation :

5

Amazing people and very helpful! I would definitely rent a uhaul from them!

Évaluation :

5

Fast and very professional staff! Will use again

Évaluation :

5

Fast n efficient service.

Évaluation :

5

You guys have been doing this for years Needs nothing, and I always come back . Thanks again

Évaluation :

3

Don't send text messages at 0430 EST in the morning! Most people are sleeping then!

Évaluation :

5

Experience went well,I'll return.

Évaluation :

5

I was disappointed that U Haul nearly doubled their rates since I last rented in September. Over2 $per mile for a 15 foot truck seems excessive.

Évaluation :

4

The truck had the check engine light on, shifting to reverser had a delay to engage. Truck with jump a lot pass 40 miles an hour. Staff was excellent when I return told them about it and they checked the truck.

Évaluation :

5

Customer Service inside location was EXCELLENT, FRIENDLY AND EFFICIENT ...they know what they are doing!😉😁😃😎👍

Évaluation :

5

The truck was filthy inside. Food and spilled drinks on middle console and floor. The inside smelled horribly like cigarette smoke.

Évaluation :

5

I suppose the team is overly busy and renters are not paying attention how dirty they return vehicles. U Haul should require people to clean the cabin, before returning trucks

Évaluation :

5

Nothing just keep doing what your doing , Everything was perfect very helpful very happy and fast and easy to reserve and to pick up... thanks

Évaluation :

5

Everyone nice and courtesy great customer service

Évaluation :

5

Nothing really everything went without any issues and everyone was professional and friendly

Évaluation :

5

Always excellent customer! The Branch Manager and his staff are always extremely professional and helpful!

Évaluation :

5

Very nice staff. Spotless location. Everybody was near, friendly, and wearing a smile. I see no room for improvement they were the absolute best!

Évaluation :

5

Make sure the trucks given are clean.

Évaluation :

5

Pretty upset that I paid double for the rental as the original requested equipment was available 30 miles away from the original location. Also was charged extra for the 1 day rental.

Évaluation :

1

Worse experience ever! I've used this location various time and ive always been treated fairly but this will be the last time I ever use this location! I am a female and was told me unhook a auto transport by my self because I arrived to the location at 5:01 pm. I had to also return the hitch the guy working advise me to unhook the auto transport at the Bank of America and then come back to the store to return the hitch . I came back to the store after struggling to unhook the auto transport and I see the guy in his car waving me goodbye. I was so disappointed. And I got charged extra because I wasn't aware I had to check out online. I returned to the store on Tuesday to return the hitch because I was not going to get charged AGAIN and I advised a lady working she was very nice, she told me she was going to give the manger my information to give me a call, today is Thursday and I still have not received a call

Évaluation :

1

As a valued customer that rents U-Hauls for our local nonprofit La Salle Educational Center, Homestead, Fl. The reason we rent U-Haul‘s is to pick up valuable donations that I received from the community to help the families that we serve at the migrant farm worker's camp. We were very disappointed in the service we received and picked up our U-Haul yesterday including it being dirty and the handtruck out of its place. Upon our return the employee was very apologetic but did not offer in anyway they discount or compensation for troubles.

Évaluation :

5

The service is excellent.

Évaluation :

5

Picked up the van with a TPMS sensor fault. Didn't matter much to me but the optics of renting equipment to your customers with a known malfunction in a sensor that could potentially jeopardize someone's safety is not a good look for company.

Évaluation :

5

Very pleased

Évaluation :

5

Great service and FRIENDLY.

Évaluation :

5

Excellent

Évaluation :

5

Just continue doing what you are doing

Évaluation :

5

I have rented from here a few times. Always very professional, courteous and keep the customers best interests in mind. Excellent place to get U-Haul products. Je la recommande fortement.

Évaluation :

4

The cashier accidentally charged me twice for a king size mattress cover :/

Évaluation :

5

Other than being charged after I turned in my unit everything was great.

Évaluation :

3

When I moved out I asked if there was some place to throw away things. I was told no even though it advertises on the website it does. I left large things I couldn't take and then asked for it to be disposed of and let me know the amount due. I never got a response back. I moved in July and they just now closed my account.

Évaluation :

3

I utilized a moving company by the name of “KJB MOVING SERVICES” and their movers damaged my bedroom set, showed up 45 mins late causing me to return the uhaul truck late, they refuse to address the situation and stop answering my calls.

Évaluation :

1

Poor lighting , rodent infested, health hazards!!

Évaluation :

5

Definitely there are mice. Only had storage for 3 months, boxes were full of mice fecee.

Évaluation :

1

40 minutes in line, only one person ahead of me. Mandatory insurance.

Évaluation :

2

My furniture and boxes were damaged by mice's urine, cockroach eggs, adult and newborn. Also a liquid fell from the ceiling. The insurance paid me 1 000 $. Almost 2 years paying rent. I lost.

Évaluation :

5

excellent

Évaluation :

5

very wells attended by the staff

Évaluation :

5

Thank you for all the years of keeping my property safe!

Évaluation :

5

Thanks to Ms. Christina and her staff for such a good personality and very helpful service they show to their customers. I'm physically disabled with arthritis and walks slow. They good people!!!!

Évaluation :

5

I m so happy for the service

Évaluation :

1

My furniture was covered in rat droppings when I picked it up. The front desk didn't offer any kind of customer service instwad handed me a pamphlet for me to make an insurance claim.

Évaluation :

5

Muy buen trato y limpieza el maneger excelente Gracias 😊😊😊

Évaluation :

4

Your staff has always been polite, respectful, courteous and professional. The only difficulty I have observed is the rude disrespectful nature of some of the clientele.

Évaluation :

5

Excellent customer service

Évaluation :

4

Staff was very friendly and helpful. Indoor and outdoor facilities are clean and well managed.

Évaluation :

5

Excellent handling of all aspects. Ubox and truck rental went very smooth. Equipment in excellent shape. Service was outstanding! Merci.

Évaluation :

5

Excellent people working there. Sharp and with a heart.

Évaluation :

3

The key cards are horrible didnt work correctly till the day I actually moved outod the unit. Before that id have to always go through the inside door. Also very expensive compared to competition.

Évaluation :

3

Some of the employees were civil, but some of them made me feel uncomfortable they will not even greet me. I would salute some of them, they would not even answer. Costumer service training needed.

Évaluation :

2

Staff needs to be trained better. Had to wait for a manager that took a 1,5 hour lunch to close out my account he didn't even apologize for coming back so late when he said he'd be back in 10 mins

Évaluation :

3

First of all its amazing that a company the size of u-haul don't give military discounts to Veterans. We are the one's who sacrifice everything so that companies like yours are able to exist . shamefu

Évaluation :

3

My storage needs were awesome up until the day I moved my things out. My gate key would not let me access my car which was left there while driving the uhaul. Thankfully one worker came to let me.

Évaluation :

3

none

Évaluation :

5

Will done business again in the future

Évaluation :

5

Good customers services, everyone was very helpful and pleasant.

Évaluation :

3

Nice facility, friendly staff. Misleading pricing - too many extra charges for things that I thought would be included in the price. The 174 $unit ended up costing me 215 $.

Évaluation :

4

Manager Rodolfo was a very accommodating. Staff was pleasant, but service was not quick. Each time I needed assistance in office, I waited at least 15 minutes, and computers systems were inefficient.