Le client n'a pas laissé de commentaire.Gary B.
Customer Reviews for U-Haul Moving & Storage of Honolulu
Pour nous contacter
Honolulu, HI 96819
(In Mapunapuna Industrial area business district)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.JOLIE M.
Great Customer Servicejohn K.
Le client n'a pas laissé de commentaire.Andrew O.
Le client n'a pas laissé de commentaire.glenn Q.
Nothing! Perfect!John W.
The could use more man power, because people work very hard.Robert W.
Le client n'a pas laissé de commentaire.Gregory G.
Le client n'a pas laissé de commentaire.Melovic D.
Great service, friendly staff. I'll rent again from this facility.Lolita G.
Add staffAlbert S.
Le client n'a pas laissé de commentaire.Michael M.
More customer service reps to serve the customer. The van was clean and ready to go. But there were roaches all in the van under the mat. The van still dis it's purpose. Recommend to everyone to use.Albert T.
Great service, especially since we reserved the truck online.Angela K.
Free monthly cargo van rentals for churches working with Hawaii Food Bank in support of our local communities. ThanksReginald F.
Le client n'a pas laissé de commentaire.Rochelle T.
Aloha. Thank you so much for all your help today! This is Greg Lewis the owner of Premier Island Auto Detail. My contact number is 808-234-9789. That is a cell phone number so feel free to text anytime if I'm not able to answer your call! It was a pleasure meeting everyone today! Have a great evening!Gregory L.
Le client n'a pas laissé de commentaire.Byron W.
staff very professional and helpfulDavid R.
The lady not very knowledgeable, didn't seem to want to be Not friendly neitherRonato F.
1-During checkout I asked the worker if everything was ok including the gas and he said yes, only to home and find that he charged me for 2 gallons of gas which I just filled up down the street. I feel taken advantage of. 2-This the second rental in less than a month where the safety inspection sticker was expired. The first time I was given a $85 fine by the Honolulu Police department.larry V.
Le client n'a pas laissé de commentaire.Timmy Y.
Le client n'a pas laissé de commentaire.erlinda B.
Easy to rent, easy to pick up, easy to drop off! Agents were pleasant to work with. Prices were fair; no hidden charges. Location was well stocked with vehicles and supplies. Would definitely recommend!Derek C.
Staff are excellent and extremely helpful. Space and trucks were clean and area was accessible.Renee R.
Le client n'a pas laissé de commentaire.kathy C.
Le client n'a pas laissé de commentaire.steve N.
Except for the parking being limited because of the surrounding business, I can't think of anything to improve. The lady that helped me was so helpful and friendly. The the gentleman who checked me in with my return was so nice and friendly. I even asked him if he wanted help to move the trailer and he said he said they had a dolly to move it and make his job easier. Definitely will be back here real soon.darwin K.
Le client n'a pas laissé de commentaire.mary C.
Le client n'a pas laissé de commentaire.Courtney P.
Le client n'a pas laissé de commentaire.CLARENCE L.
Staff was friendly, professional and quickCody W.
Unlimited mileage!!!Paulo A.
Did not have my reservation ready. But the manager, Rodney, did a great job in getting my reservation settled. Very satisfied with the team at this location.Vincent R.
Le client n'a pas laissé de commentaire.Aaron L.
Local office was great 👍🏼 mainland call center did not communicate with them very well ... but overall happy with rental.Alan S.
customer service was not so friendly... new application and asked for assistance, the response was not kind.talalelei S.
Clerk was helpful and fast.Lolai L.
We used the Uhaul.com website to reserve the truck. Totally pointless. When we arrived at location, there were NO trucks available. Customer rep casually said "Oops. Nothing coming in for 3 hours." He recommended we go to another location 7 miles away, which for Hawaii is quite a distance. Any questions we had, he kept waving us off with call HQ or ask them, like "are you sure there are trucks there" and "will we be charged extra miles for driving truck bak from there". What is the point of your elaborate reservation system that I took 20 minutes of time to register on if does not mean any actual reservation? Other customers did not make reservations and were in SAME line we were, which wasted even more time. The customer service rep there could have been replaced with a stuffed animal toy for better vibes and usefulness. In the end, Uhaul comp'd us $16 big ones for extra miles, gas and hours wasted driving back and forth. What an INSULT. Will never use Uhaul.Myroslaw H.
Le client n'a pas laissé de commentaire.Vilson M.
Le client n'a pas laissé de commentaire.aukusitino N.
The website was down so I could not use mobile turn in. I had to wait for the store to open to return the truck. The people at the Uhaul store were very helpful but there were several people who wanted to use the mobile turn in with the Dropbox. We all waited for over a half hour for the store to open.William M.
Really disappointed that I drove 6 miles but was charged 2 gallons of gas. And it wasn't a discussion, it was a â€œoh you're being charged $13 something for gas since you didn't put gas in itâ€ I also returned the vehicle in an hour from driving it off lot,(after finishing the look over of the vehicle) on a busy day all with consideration to giving your location more business with the vehicle (as there were people waiting for the truck) And charged for 2 full hours of use. Just really disappointed that there was no consideration to me as the customer on the gas charge. I supposed I'm too kind and should have pressed the issue?! But again, all consideration made on my part for your business to run smoothly on a super busy day.kristin M.
Staff was friendly, and quick to get me on my way. If ever I need to use them again I will not hesitate. Thank you to the crewremegio P.
Le client n'a pas laissé de commentaire.MARCELLO D.
Customer services at the Nimitz location was amazing. She helped us out big time and was very prompt!Tony L.
Le client n'a pas laissé de commentaire.John A.
Le client n'a pas laissé de commentaire.Vy N.
I've been renting mostly trailers these last year. It just seems weird that everytime I go in to rent a trailer, they do not have any of my information in the system. Maybe it's just your system or how U-Haul operates. I would think it would be more beneficial to the company if repeat renters information were saved in your system.EMIL G.
Le client n'a pas laissé de commentaire.Robert H.
Le client n'a pas laissé de commentaire.Olivia H.
I paid 190 plus 30$ on gas. For one day on a 15' truck. Delivered vehicle late cause ran into moving problems. But charged for another full day anyway. Also driver door didn't close good so plenty times I had to close again while driving. Never ever again will I use uhaul my entire life and will spread my story forever. That extra dollar something u charge per mile is a good way to make plenty extra cash from your struggling and stressed out moving costumers. Good bye forever. Take my money but remember you'll see another dollar from me and hopefully all who hear my tale.William S.
Le client n'a pas laissé de commentaire.Brisn O.
Great service!!!ROSELYN F.
Customer service was great Both ladies who work on Sunday very helpful and and polite. Will visit and recommend this site. Especially how busy this 2 ladies were but they did it with a smile. Good customer service.Lolai L.
Le client n'a pas laissé de commentaire.Jeffrey M.
It was my first time renting a truck and I loved it. You guys made the moving process so much easier, it was even fun! Keep up with the GREAT work!!!Soo L.
Le client n'a pas laissé de commentaire.Deborah R.
Le client n'a pas laissé de commentaire.Todd H.
Great overall experience. Rent with ease.Jae L.
I'm totally satisfied.segundo S.
Le client n'a pas laissé de commentaire.Brittany W.
Refused to give me kamaaina rate on van, no one around at dropoff, girl at counter indifferent, girl suposed to be outside bitching she was supposed to be on break. Never again!Kristopher L.
Great companyDavid H.
Quick and painless experience overall. Very friendly and helpful staff. Will definitely rent from this location again.Norman S.
I rent 2 or 3 times a year for over 20 years for my business. I don't carry a cell phone. This year your sales person wouldn't let me mark the scratches, dents ect on the truck on paper. she was also rude about it. I want to keep renting from you. How can you allow me to make a record of the condition of your truck without a cell phone? Please have someone conntact me at Hanks Tax Service 853-1170 ex 1Henry E.
Le client n'a pas laissé de commentaire.caleb V.
Le client n'a pas laissé de commentaire.Richard D.
Le client n'a pas laissé de commentaire.ena R.
Le client n'a pas laissé de commentaire.William M.
Le client n'a pas laissé de commentaire.Tatamichy M.
No improvements noted at this time. I enjoyed the excellent customer service. Very friendly and courteous staff.Reginald F.
Great staff very helpful and friendly!adam L.
The van I rented was roach infested. Which made things take alot longer having to check the furniture we were going to put in our apartment for any stow away raochesAntonio C.
Staff was helpful and professional.Daniel C.
Le client n'a pas laissé de commentaire.Farokh M.
Both the pickup and drop off were time consuming and a pain. So was the web experience. First off the reservation wasn't linked to my account so it took me over 1- 1 1/2 hours to resolve that then the location gave me a key belonging to a different truck. More confusion especially at drop off. Phone customer service was great other than the waiting for a rep worst e Permian ever I've had with uhaul yet. I know this was a unique experience so I will still rent with them.Mario S.
Experience was positive. Sunday seems to be a busy day and you may want to consider adding an additional staff member during the peak hours of reservations.ROBYN O.
I originally made a reservation at Storekeepers on 1687 Kalauokalani Way, but they told me that their 15 Foot truck broke down the day before. This threw a huge wrench into the moving schedule because we had to drive all the way to Kilihau location and wasted a huge chunk of our day. It would have been better if we were able to at least get a call the day before on the reservation in order to prepare properly for the next day. The discount they said they would provide was not even close to compensating the time and distance we had to adjust because of the Storekeeper Self Storage failing to let us know the day before. Nothing negative about the Kilihau location, but this experience will absolutely put a tainted view on UHaul rentals going forward.Samuel C.
Le client n'a pas laissé de commentaire.rychelle K.
Have gas at least half filled. My gas was below quarter, but employee did mention that I would be creditedJANTSEEN P.
Le client n'a pas laissé de commentaire.Billy S.
Le client n'a pas laissé de commentaire.lisa M.
Le client n'a pas laissé de commentaire.Keala A.
Employees were very nice and very accommodatingCharlene M.
Le client n'a pas laissé de commentaire.martin T.
Awesome customer service from start to finish everyone was aloha spiritLina G.
Le client n'a pas laissé de commentaire.FRANCESCO S.
Le client n'a pas laissé de commentaire.Saturnino V.
The whole area is a mess. I had to wait 20 minutes to even be let out because there is zero parking and the lots are just field with no common sense approach of storing vehicles.Gary S.
It be nice to drop off a rental to closer locations without paying a fee.Marie F.
Le client n'a pas laissé de commentaire.Zorich P.
The seller accomodated some things to help me and was very easy to work with! Definitely will be using this service again. It was a great experience.Reyna A.
Great people at this location with fantastic customer service. Two thumbs up.Cody W.
Contained my business equipment and entertainment equipment for 15 years excellent service manager Rodney wonderful staff wonderful and also Bernie the lady who takes care of the facility cleaning all very professional and very nice but my recent job disability is causing me to stop work and remove my items from the storage room it was a sad daydavid s. | Expérience générale
Le client n'a pas laissé de commentaire.Roberta F.
Le client n'a pas laissé de commentaire.Terry U.
Le client n'a pas laissé de commentaire.jean T.
Was a customer for 15 years excellent service manager Rodney very very personable and helpful even during the time of my disabilityAnd having to give up my check shed after 15 yearsDAVID S.
Le client n'a pas laissé de commentaire.reynolds L.
Le client n'a pas laissé de commentaire.FRED H. | Premières impressions
Awesome staff. I wouldn’t have left if I wasn’t moving off island.PAUL Y. | Expérience générale
It is good and perfect.Trina O. | Premières impressions
Le client n'a pas laissé de commentaire.CARLIE L. | Premières impressions
Rodney was amazing!Matthew H. | Premières impressions
Le client n'a pas laissé de commentaire.elena s. | Expérience générale
Rodney and his staff have always been amazing to work with! They are truly helpful, professional, knowledgeable! They go out of their way to provide great customer service! Mahalo Rodney and team for always being awesome to work with!!PATRICIA E. | Premières impressions
Thank you keep up the job 😀😀😀ERLINDA B. | Premières impressions
Le client n'a pas laissé de commentaire.GLEN S. | Premières impressions
Excellent customer serviceDale S. | Expérience générale
Le client n'a pas laissé de commentaire.Jamie H. | Premières impressions
Le client n'a pas laissé de commentaire.David M. | Expérience générale
Le client n'a pas laissé de commentaire.Mary L. | Expérience générale
Le client n'a pas laissé de commentaire.Bianca G. | Expérience générale
Besides there is a lot of homeless people at the facility, there were always dead bugs on top of our boxes. There were small moths flying around. We have clothes in some of the boxes, we can't afford moths in our clothes. I'm sorry Rodney, your crew is awesome, but the storage facility itself did not meet my expectations.Marie V. | Expérience générale
Le client n'a pas laissé de commentaire.antonio c. | Premières impressions
Le client n'a pas laissé de commentaire.Rechelle A. | Expérience générale
Le client n'a pas laissé de commentaire.Elizabeth V. | Expérience générale
24 hour access and more availability would be nice. Also, both of the units I rented had large poles in them, and I wasn't warned until we went to them.Trevin H. | Premières impressions
Great customer service. Very helpful.APRIL C. | Expérience générale
S.O.darrell m. | Premières impressions
Le client n'a pas laissé de commentaire.Richard H. | Expérience générale
The lady who helped us was so friendly and we felt we had a friend there as soon as we walked in. Sorry i forgot her name but she was awesome!!!jesus c. | Premières impressions
Le client n'a pas laissé de commentaire.juliana c. | Expérience générale
Le client n'a pas laissé de commentaire.Dean P. | Expérience générale
24 hour access is so needed.Christina B. | Premières impressions
Le client n'a pas laissé de commentaire.Mary L. | Premières impressions
Le client n'a pas laissé de commentaire.Shane H. | Premières impressions
Le client n'a pas laissé de commentaire.angeline k. | Expérience générale
Le client n'a pas laissé de commentaire.BOYD S. | Premières impressions
Le client n'a pas laissé de commentaire.Marco G. | Premières impressions
The people working were very kind and helpful. Great people!Dexter P. | Expérience générale
I never had any major issues. I would appreciate giving short term 24/7 access when asked. This is the first facility I have seen in over 10 states that it's not 24/7. The system should be set up to allow the customer to adjust the access hours to the customer needs.RJ S. | Expérience générale
Le client n'a pas laissé de commentaire.Alona H. | Premières impressions
Le client n'a pas laissé de commentaire.Andrew C. | Expérience générale
All good just right for me!ian l. | Premières impressions
Le client n'a pas laissé de commentaire.IRENE F. | Premières impressions
Le client n'a pas laissé de commentaire.celestine j. | Expérience générale
Need to relocate due to water build up around shop which is salt water from the ocean. Starting eat up on peoples car brakes.James B. | Premières impressions
merciYeshua M. | Expérience générale
Le client n'a pas laissé de commentaire.diamond b. | Premières impressions
Lead staff and crew were helpful and responsive.ALEX M. | Expérience générale
Le client n'a pas laissé de commentaire.laerrian c. | Expérience générale
Le client n'a pas laissé de commentaire.lawrence h. | Expérience générale
Le client n'a pas laissé de commentaire.SPENCER NATHAN H. | Expérience générale
The place was great, I used it for what it was meant. They should open the bathroom in the storage facility though, as I always had to go to the office facility for bathroom. Otherwise very good experiencealbin d. | Expérience générale
Le client n'a pas laissé de commentaire.RONALD LEE B. | Premières impressions
One thing. I lost my and asked fir help numerous time. I was told to get a locksmith and i did. He couldn't get the lock off. Finally one of the managers call me and got the lock off. It took over year... However, a young man/ manager and a young lady Arlinda helped me. My thanks to them for being patient and helpful.Otis J. | Expérience générale
Le client n'a pas laissé de commentaire.MARY S. | Premières impressions
paid for climate controlled and was not. was hot, and uncomfortable.liz a. | Expérience générale
I was with uahul for a long time and would come back if ever needed again, but at this time its to expensive for me to afford at this time.Shaye a. | Expérience générale
Manager Rodney Was more than understanding and helpful regarding my moms late payments on her locker due to her failing heath. His professionalism made things much easier to deal with during our family's difficult timeBETTY ANN N. | Expérience générale
Excellent, well kept location and friendly staff.george C. | Expérience générale
Le client n'a pas laissé de commentaire.Li May T. | Premières impressions
Le client n'a pas laissé de commentaire.rocco m. | Expérience générale
everyone was very helpful, and I did enjoy doing business thereDANA C. | Expérience générale
customer service was friendly, professional, and excellent! workers very knowledgeable and proficient! storage units and office were clean and well kept. they have everything one needs for moving and storing everything! I would definitely go back to uhaul when i need services! thank you very much!HARRIS I. | Expérience générale
Best uhaul I been tovictor n. | Expérience générale
Thanks for helping out when we needed a place to store our Stuff/ personal belongings we appreciate your availability of convenience.hortencia m. | Expérience générale
The customer service reps at the Nimitz location; Michael and Felicia. They were very professional and sufficient. ‼酪Raynette D. | Premières impressions
The staff was great to work with but the only thing I had a problem with is the parking was limited had to park on the street or on the sidewalks to get close to the building.James K. | Expérience générale
Employees should be more responsive to vacants stalls when the client report that they have moved out their belongings/has moved out to avoid multiple calls.Loreto S. | Expérience générale
Excellent help and assistance. Make the moving process easy.christie p. | Premières impressions
the man that helped me was very nice and helpful. the only complaint is your restroom was out of order but he did let me use the employees restroom which was very nice of him.Nicholas M. | Premières impressions
Great customer service, friendly employees and managers. Very knowledgeable and helpful to meet my needs. The best self storage on Oahu. Thank you, Uhaul mapunapuna.MICHAEL E. | Premières impressions
Easy and fast service. Great local hospitality and friendly staff. Bet prices for a large storage!CHERISH K. | Premières impressions
All staff were very friendly and helpful.elana j. | Expérience générale
Good serviceTalimatola M. | Expérience générale
Everyone at the store was great! They were very friendly and helpful. It was a welcomed relief to see our things, and it was convenient to load our items into a UHaul truck to bring home.Suzanne L. | Expérience générale
Felicia was amazing. Had a wonderful experience. Sadly the computer systems were lacking and what should have taken 20min took close to 2 hours.Daniel M. | Premières impressions
U-Haul is a convenient location for me. The employees and the manager were very helpful.VERNA T. | Expérience générale
Great Management and Team!Leonard S. | Premières impressions
I received excellent customer service from the employees working.Sii T. | Premières impressions
Everyone pitched in and did extra.Mahalo!Leonard S. | Premières impressions
Rodney runs a tight ship. I've rented storage for years and years, and would rent again and recommend 2 anyone. Mahalo Rodney , alohaEMPIRE I. | Expérience générale
Was charged multiple times for the same thing but otherwise it was a smooth transitionJessica P. | Expérience générale
MGT and staff were always helpful and available.VERNON H. | Expérience générale
Excellent service à la clientèleDANA B. | Réservation
1)The first rep gave me a lower quote 2) email rec'd was a higher quote she gave . Would not honor what rep had quoted 3) I called again and agent was yawning 4) disappointed in customer serviceSandy O. | Réservation
Great experience with both the storage room and trucks!robert c. | Expérience générale
Your facility smelled of pesticide and made me feel ill each time I went in. Why do you charge for an entire month of storage, when the storage space is only utilized for 11 days. Rip Off!Howard T. | Expérience générale
Vanessa was a particularly big help. Her helpful attitude was shown when she helped me unlock a disc lock on my storage unit that I could not unlock. Without her help my move would have failed.Laurel B. | Expérience générale
The haul used it complete trash. I have up my unit the month of my last unit. I have talked to 4/5 people about it and no resolve. 15+ months ago I believe. They kept charging me. I'll never recommendADAM CHRISTOPHE S. | Expérience générale
Thank you for taking care of my belongings! You did a great job, and most of all, your smiles stretches a long way! Aloha and God bless! p.s. Please email me my closing out documents. Merci!Gregoria F. | Expérience générale
ALOHA TO THE FRIENDLY STAFFS🤙👍🤙evelyn furuyama rodney d. | Expérience générale
There was restroom in the storage facility that is always locked and not able to be used.TIMOTHY L. | Expérience générale
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
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Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Propane service delivered straight to your door!
Nous offrons la plus grande sélection de l'industrie!