Customer Reviews for U-Haul Moving & Storage of Honolulu

5213 évaluations

2722 Kilihau St   Honolulu, HI 96819
(In Mapunapuna Industrial area business district)

(808) 836-0977

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(808) 836-0977

2722 Kilihau St
Honolulu, HI 96819
(In Mapunapuna Industrial area business district)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Lindell S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOMINIC E. 
Évaluation :
3

Originally had a res for Kaneohe pick up, and although we received a last minute notice that none were available due to mechanical issues, they tried to work it out. Unfortunately it wasnt the size we reserved so we had to make last minute adjustments on our end which was frustrating.

Ruth Jane N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roberto B. 
Évaluation :
1

Customer service was horrible. Employees were answering personal phone calls at work. I saw someone outside and asked for help and she told me to go online and return it through the website because they were low staffed and she was on a break. There was no direction on how to return and the employees just kept saying follow the directions and not offering any assistance.

Lauren T. 
Évaluation :
5

Had mobile reservations, everything went well except you have to go back to the office to get the keys. Besides that it was smooth sailing, even the drop off was really easy. I would definitely be back and recommend you guys to my family and friends.

Taliese L. 
Évaluation :
5

Lead staff and crew were helpful and responsive.

ALEX M.  |  Expérience générale 
Évaluation :
5

The owner was friendly, professional and efficient, even when having to deal with difficult customers before us. The van was clean, and the instructions to inspect the van was quick and simple. My husband and I were able to move our furniture easily with the UHaul van. I would definitely return and recommend this location to my friends and family. Thank you, UHaul on Kilihau Street! You are a blessing to local people like us!

Michelle F. 
Évaluation :
5

Servicing was great, hours open was exceptional, equipment was clean. No complaints or recommendations at this time.

Faye S. 
Évaluation :
5

All good

sione V. 
Évaluation :
5

Staff was great in their willingness and flexibility to make our visit a positive one.

Christopher R. 
Évaluation :
5

Excellent service

Jeffrey N. 
Évaluation :
5

Excellent customer service!

Ava F. 
Évaluation :
3

Online service need more execution. Wasted an hour dealing with online & time it took getting help at desk. They were helpful. I flew in from Molokai for day to complete supply run. This hour ended up being critical for me. I missed last flight to Kamaka air to ship home to Molokai. I was forced to pay more using mokulele, my passenger airline.

Gregorson R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James A. 
Évaluation :
1

Worst location and customer service I have ever been to. Super unprofessional and rude and got charged for something we did not do.

SOPHIE E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ruben H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CONCEPTION G. 
Évaluation :
5

I am deeply grateful that UHAUL allowed me to rent it for the number of days I requested although it turned out to be a shorter time period. Uhaul helped me at a time I had damage in my home and needed to have major renovations completed. They helped me big time.

LYNETTE T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joseph M. 
Évaluation :
2

Customer service informed me I would be receiving the kaima'aina rate, and not the tourist rate. My Hawaiian drivers license should have given the clerk a clue. My recent receipt shows a greater fee.

Susan R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

mariko N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

laerrian c.  |  Expérience générale 
Évaluation :
3

No problems other than my bill. Very surprising calculation. The mileage on the odometer was different from the contract. Not sure how it was calculated, but they charged me for nearly 100 miles on the island of Oahu HI. I transported cargo from Honolulu Airport to Ko'Olina Beach Resort !!!

Andre R. 
Évaluation :
5

Thank you for great customer service and prompt and easy rental experience for a cargo van.

Karen W. 
Évaluation :
5

Fast and professional team. Very little wait, pick up and drop off was very efficient. Well done!

Darin C. 
Évaluation :
4

I stood around slightly clueless for about 10 minutes try to figure out the mobile pick up and eventually gave up but it would've been nice had an employee came up and asked if we needed help. I've never delt with renting Uhaul before though so it was my own fault for the cluelessness. Otherwise 10/10 experience, staff was very friendly, one helped back me out of the parking lot. Vehicle was easy and fun to drive especially for having never driven a vehicle like that and size (10 ft box).

Thomas G. 
Évaluation :
5

Quick & awesome customer service!

YVETTE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roberto R. 
Évaluation :
5

I called UHaul national office for a reservation close to the airport but was told they didn't have 15' truck which made me to drive downtown an hour away. The manager downtown called airport uhaul so l drove there where there were many extra 15' trucks. That caused me to be 2 hours late. I'm requesting a refund for today's rental. David Horne

David H. 
Évaluation :
5

Great Support!!!

JUANITA A. 
Évaluation :
5

Do not book back to back

Kimberley W. 
Évaluation :
5

Excellent service both picking up and dropping off. The 9 ft van was exactly what we needed. I'll use it again for the next move. Many thanks

Chloe W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Savannah L. 
Évaluation :
5

Real easy and fast. Awesome workers.

TA'ANI M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JOSEPH M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stanley M. 
Évaluation :
3

Busy with good workers.

FELICIA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

edward T. 
Évaluation :
5

Nothing at this time.

George K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dell P. 
Évaluation :
5

I have feedback regarding the booking experience.

Heather S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JODY W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victoria O. 
Évaluation :
4

Very good customer service! Willing to help you I with anything!

Jonathan L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DESHAWN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katherine A. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

michael G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stanley M. 
Évaluation :
5

Very pleased and will try to rent from Uhaul again

Jorge V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DUZHI W. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

David N. 
Évaluation :
5

Everyone was great, especially the owner Rodney. Thanks again, I always have a pleasant experience at this location. 🤙

Samuel Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

chang K. 
Évaluation :
4

The checkout process was slow. It took almost 90 minutes to complete the transaction, despite the fact that I pre-registered and confirmed everything online. Staff was friendly and helpful, and you would receive a rating of excellent if you could fix the checkout process.

Joshua M. 
Évaluation :
5

Great service considering how booked they where!

Lorraine S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ralph G. 
Évaluation :
5

Defintely get some more people to work the desk, waited about an hour to get my reservation at 9am didn't get it till 10am.

Jason P. 
Évaluation :
5

The people and service is great. Easy to pickup and stop off. Please leave this as is

Debra M. 
Évaluation :
5

Loved this place! Best customer service!

HUMBERTO C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Isabel L J. 
Évaluation :
2

I was charged two daily rates and two insurance charges because the checked the truck in the next morning. The rep told me they're having issues with the mobile returns, so I could just leave the keys in the dropbox the after hours which I did. He never mentioned the 20 $after hours charge. I called to dispute the double charges two days ago and was told theft would refund the extra charges and provide a new receipt. I still have not received a new receipt or seen a refund on my account. I have been calling for the past 30 minutes and have not spoken with anyone yet. Very frustrating experience.

Derrick G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Phuong N. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

kalaihikiola H. 
Évaluation :
4

I was overbilled on mileage. Tried to call but lines were busy. Inside of windows dirty. Staff friendly. Staff said no trucks available when I called there was availability. Paa96813@gmail.com Paul Antonelli 808-343-5788

Paul A. 
Évaluation :
4

Great service! I was able to buy boxes, tape and loading carrier at a very good price.

John B. 
Évaluation :
4

I had an issue with a lost key and it was a nightmare to try and call and get through to someone. I was on the phone for 45 minutes and just drove down to the rental place to take care of it. The actual location was fine. The people move slow but are nice. There was one girl there and I didn't get her name, but she was very friendly and upbeat as she helped people. She actually gave me a ride to my car so I didn't have to walk through the dirty sea water on the street - she definitely had aloha. Also, checkout was super fast and easy.

AMANDA J. 
Évaluation :
2

Make things more user friendly especially if someone is picking up a vehicle online. There should be more solutions also for when the server isn't working

Joshua J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBERT S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Saofetalai T. 
Évaluation :
1

Do not lie to your customer, telling them that they will receive a credit for sending them to the wrong location and then not following through on the promise. The error on the part of U-Haul cost me half a day of stress and not being able to go anywhere for half a day and an extra taxi fare.

NICOMAS D. 
Évaluation :
5

Hire additional employees to help.

Scott Y. 
Évaluation :
1

I dropped off my truck early and was charged an after hours fee. Why am I being punished for returning early? Why did the agent not tell me not to return it early or I would be charged a hefty fee ? Ridiculous.

Shon P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erica W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roberta M. 
Évaluation :
5

A/c on the truck i rented was not working. There is check engine sign was on.

Kiyong S. 
Évaluation :
5

Cheaper rates for military:)

Kimberley W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUASELAU F. 
Évaluation :
5

Michael is SO nice!!! Hooked us up. I was terrified driving the massive 10' truck, he was able to get us a pick up which will still get the job done and mot give me a heart attack hahah. Thank you to Michael for having 10/10 customer service and a friendly employee!!

Taylor F. 
Évaluation :
3

No fault of employees, but computer system was down during my checkout and return period. I would be willing to rent from this location again.

JAMES LEE D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susy B. 
Évaluation :
2

I have used Uhaul twice a year for 25 years and this was my worst experience by far. Usually it is good. The person helping was the reason. The name on the receipt is LJ Doronio. He would not print me a receipt when I wanted to leave with the truck. He said that I could get it from my email; I don't have a cell phone and wasn't going to my office to get my email. Some other employee asked him to print it and he did. I asked for paper to go around the truck and check for dents, he didn't want to go around the truck with me and check for dents. He said that he had taken a picture. I don't have a cell phone and wanted some proof in care he claimed that I had a wreck. He finally went around the truck and we agreed on the prior scratch. He seamed mad that I didn't have a cell phone and i was taking his time even though there wasn't a line of people waiting to check in or out. Mahalo Hank Erwin 853-1170 of Hanks Tax Service

Henry E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERLINDA B. 
Évaluation :
3

Streamline the mobile check-in. It took a very long time to complete all the different steps

Rebecca G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Yvette R. 
Évaluation :
5

Best place I have ever rented a U-Haul from and I have rented a lot of U-Haul equipment over the last several years in different places! Best so far! Great experience : )

CRAIG P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Meilani P. 
Évaluation :
5

Fast, always work to figure a better solution.

KENCY O. 
Évaluation :
5

Will come back again. Staffs sre friendly

Cheryl A. 
Évaluation :
5

All went smooth.

Madeline B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTIAN ANGELO C. 
Évaluation :
1

Under staffed. Took awhile to get the vehicle. Returning was the same way.

DENNIS G. 
Évaluation :
5

This was an interesting experience. The people there were amazing! Michael and his team were extremely helpful and Rodney actually found me at the gas station in line when I called him about an issue with the truck. Great people! The only issue I had was that the brake fluid was leaking and I had to replace it. They reimbursed me and were so helpful that it didn't even matter. Highly recommend them!

Erica S. 
Évaluation :
5

Ohmigosh the staff here are very helpful and informative. The young lady that helped me was on point with customer service, thank you.

SITELE T. 
Évaluation :
5

Your employees are awesome!! People make all the difference, and your people were great. Thanks for finding such great people to represent your company! Will be back for sure!

Troy O. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Douglas O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joseph N. 
Évaluation :
5

Checkin was easy and Checkout was a breeze. Final contract was sent by email within minutes.

EDMUND L. 
Évaluation :
5

Easy rental using the app to pick up and return. Everything clean and ready for me! Awesome experience. Mahalo!

Cindy H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lawrence h.  |  Expérience générale 
Évaluation :
5

Expensive

Nicholas C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SPENCER NATHAN H.  |  Expérience générale 
Évaluation :
5

The place was great, I used it for what it was meant. They should open the bathroom in the storage facility though, as I always had to go to the office facility for bathroom. Otherwise very good experience

albin d.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALD LEE B.  |  Premières impressions 
Évaluation :
4

One thing. I lost my and asked fir help numerous time. I was told to get a locksmith and i did. He couldn't get the lock off. Finally one of the managers call me and got the lock off. It took over year... However, a young man/ manager and a young lady Arlinda helped me. My thanks to them for being patient and helpful.

Otis J.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARY S.  |  Premières impressions 
Évaluation :
3

paid for climate controlled and was not. was hot, and uncomfortable.

liz a.  |  Expérience générale 
Évaluation :
5

I was with uahul for a long time and would come back if ever needed again, but at this time its to expensive for me to afford at this time.

Shaye a.  |  Expérience générale 
Évaluation :
5

Manager Rodney Was more than understanding and helpful regarding my moms late payments on her locker due to her failing heath. His professionalism made things much easier to deal with during our family's difficult time

BETTY ANN N.  |  Expérience générale 
Évaluation :
5

Excellent, well kept location and friendly staff.

george C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Li May T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rocco m.  |  Expérience générale 
Évaluation :
5

everyone was very helpful, and I did enjoy doing business there

DANA C.  |  Expérience générale 
Évaluation :
5

customer service was friendly, professional, and excellent! workers very knowledgeable and proficient! storage units and office were clean and well kept. they have everything one needs for moving and storing everything! I would definitely go back to uhaul when i need services! thank you very much!

HARRIS I.  |  Expérience générale 
Évaluation :
5

Best uhaul I been to

victor n.  |  Expérience générale 
Évaluation :
5

Thanks for helping out when we needed a place to store our Stuff/ personal belongings we appreciate your availability of convenience.

hortencia m.  |  Expérience générale 
Évaluation :
4

The customer service reps at the Nimitz location; Michael and Felicia. They were very professional and sufficient. ‼酪

Raynette D.  |  Premières impressions 
Évaluation :
4

The staff was great to work with but the only thing I had a problem with is the parking was limited had to park on the street or on the sidewalks to get close to the building.

James K.  |  Expérience générale 
Évaluation :
3

Employees should be more responsive to vacants stalls when the client report that they have moved out their belongings/has moved out to avoid multiple calls.

Loreto S.  |  Expérience générale 
Évaluation :
5

Excellent help and assistance. Make the moving process easy.

christie p.  |  Premières impressions 
Évaluation :
5

the man that helped me was very nice and helpful. the only complaint is your restroom was out of order but he did let me use the employees restroom which was very nice of him.

sandra o.  |  Premières impressions 
Évaluation :
5

Great customer service, friendly employees and managers. Very knowledgeable and helpful to meet my needs. The best self storage on Oahu. Thank you, Uhaul mapunapuna.

mike e.  |  Premières impressions 
Évaluation :
5

Easy and fast service. Great local hospitality and friendly staff. Bet prices for a large storage!

CHERISH K.  |  Premières impressions 
Évaluation :
5

All staff were very friendly and helpful.

elana j.  |  Expérience générale 
Évaluation :
5

Good service

Talimatola M.  |  Expérience générale 
Évaluation :
5

Everyone at the store was great! They were very friendly and helpful. It was a welcomed relief to see our things, and it was convenient to load our items into a UHaul truck to bring home.

Suzanne L.  |  Expérience générale 
Évaluation :
4

Felicia was amazing. Had a wonderful experience. Sadly the computer systems were lacking and what should have taken 20min took close to 2 hours.

Daniel M.  |  Premières impressions 
Évaluation :
5

U-Haul is a convenient location for me. The employees and the manager were very helpful.

VERNA T.  |  Expérience générale 
Évaluation :
5

Great Management and Team!

Leonard S.  |  Premières impressions 
Évaluation :
5

I received excellent customer service from the employees working.

Sii T.  |  Premières impressions 
Évaluation :
5

Everyone pitched in and did extra.Mahalo!

Leonard S.  |  Premières impressions 
Évaluation :
5

Rodney runs a tight ship. I've rented storage for years and years, and would rent again and recommend 2 anyone. Mahalo Rodney , aloha

EMPIRE I.  |  Expérience générale 
Évaluation :
4

Was charged multiple times for the same thing but otherwise it was a smooth transition

Jessica P.  |  Expérience générale 
Évaluation :
5

MGT and staff were always helpful and available.

VERNON H.  |  Expérience générale 
Évaluation :
5

Excellent service à la clientèle

DANA B.  |  Réservation 
Non reviews have been submitted for this location.

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