Communication! I ordered my truck for pickup at the Kaneohe Location. Arrive on the day to be told the entire location has been shut down! No call made to me and the admin lady there said she had just found out herself. Terrible way to do business! Just a miracle that the Kilihau location had a truck for me to use. UHaul management needs to give a LOT of support to the Kilihau team - they managed all the Kaneohe and Kailua transplants plus their own bookings with professionalism and kindness. YOU-the management, need to do better!
Sarah-Jane ACustomer Reviews for U-Haul Moving & Storage of Honolulu
Testimonials From Recent Customers
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The smell of the cargo van was overwhelming, customer service was not bad, but I was not happy coming in the store and leaving the store
tatasy tBack up camera
Fred Rtruck i got had roaches and was super annoying every time we got in we had to kill multiple roaches and they just kept coming
edward kOutstanding customer service. Don't recall the lady's name that helped me but she was very helpful and friendly.
Heather RThe owner, Rodney, took very good care of our needs. He was incredibly friendly and helpful. I would whole-heartedly recommend this location to anyone needing U-haul services.
Jeremy MI ordered a furniture dolly but didn't come with one. They still charged me.
Brennan RThe only issue was the fees that you’re hit with when returning the vehicle.
Gregg TI rented a motorcycle trailer, returned it the same day two hours later. the guy said I was good to go. Then I get billed for a Two day rental. besides all that I had to buy a 7 way electrical adapter to four wire.
BRIAN TA great experience. The staff are all very professional and friendly.
paula h | Expérience généraleDanton helped us with everything we needed, we will definitely be using them again.
DONALDSON SThe app didn't work well. I had to stand in line at the counter to get the vehicle. Concept is good, but functionality of the App is poor.
Norman CMahalo to Rodney, Manager at Kilihau Street and Dominic who did a great job inspecting the vehicle and finalize the total Billing correctly.
jimmy sGreat service from Rodney and Dominic (from Kilihau Street Location) and Francine (Corporate Reservationist). Mahalo
jimmy sI still could not access my corporate account online. I reported to my account an executive a month ago, I still can't access and I still call to reserve. However, I was very blessed to be able to get help from Francine, very professional, knowledgeable, patient as she was helping me.
jimmy sI needed to extend my rental. Eva was excellent and so helpful. There was a bit of a wait to checkout on day of pickup, but I checked in digitally which speeded it up.
Anita SGood service and efficient on a busy day.
Michael BI received excellent customer service from the team. They were friendly and very helpful.
Nathan SThe employees give great service. I was treated politely, and quickly. Maybe fresh donuts would be nice? Only kidding.
Matthew LThe staff exceeded my expectations. They are always eager to help and find ways to make the moving experience better.
paula hService has always been pleasant, professional and priceless.
Gabriel AVery convenient to turn in even when late.
Onosai MNo improvement needed. Keep up the good work. Everyone is friendly and helpful. It's always a joy to do business with you.
paula hAlways great service!
Angel PMy biggest issue is that I was give a vehicle with a 1/4 a tank of gas and had to drive to Kaneohe. I had to put gas in the vehicle once I got to Kaneohe before I even loaded the truck it was very inconvenient and should have been provided with no less than a half tank of gas! It is unacceptable to make a person renting a truck take even more on to have to worry about getting gas before loading and unloading the truck. I get returning it with the same amount as it's issued but the rental location should make sure that it is issued out with no less than 1/2 a tank at all times! This not only added time to my move, it added unnecessary stress, unplanned/inconvenient stop and is truly unacceptable when renting a moving truck! Other than that the equipment was fine. There was scratches and dents not noted but I ensured I noted everything and took pictures to protect myself should the need arise. I made sure the vehicle was turned in clean and with more gas then I was given it with but had to get gas twice due to the fact it barely had enough to make it to Kaneohe just to load up the truck! That was sooooo disappointing and frustrating!
Tiffany HJust shows them how you guys helping me cuz I’m really appreciate you guys from the day that I went there to your location to rent that reliable truck so it’s really helping me to get there
Killion PTruck was pretty dirty-that’s all.
Jay SAs always Rodney exceeded my expectations. All the staff are terrific. Can't say enough good things about them.
paula h | Premières impressionsWhen customers are "older." They may not be "up on all the latest technology" but they will still spend their money especially if the feel understood. I was actually taken to the door of the storage units and shown how to "swipe" the card to gain access. I was sooo impressed with this very courteous treatment. Kudos to Rodney!!!
paula hKeep up the good works! 🥰🥰
kevin kSmooth transition from start to finish.
William DEveryone was very friendly and helpful. I appreciate the guys who hooked up and detached the trailer. Merci.
Thomas MThey should have at least recorded by time that I bought the truck van back
Mario LAbsolutely wonderful!!! Dealing with Rodney Doronio was a real treat. He's a true professional and a "problem solver" in every way. He made this 74 year old widow feel heard and understood. Can't say enough nice things about him and his staff, whom he treasures and respects in every way.
paula hStorage was very convenient with the option to move vehicle to unload and load our items. Manager and staff were very helpful and offered great service.
June T | Expérience générale-Horrible customer service -Employees not knowing what they are doing -Trucks wasn’t ready for pick up when I got there I was charged for the time I waited for them to get it ready -Employee telling me he couldn’t help me
Aleya VJust keep it up the good service
Halamehi AI booked a reservation on March 5, 2024 for 4:30 PM pick up and the associate asked me whether I need the rental for longer, so I asked if there's an extra fee and the associate said no, then his colleague then suggested to have it until 7 AM for the next day drop off considering there's no price difference according to them. The rental was returned at 12 AM and dropped the keys. Then on March 6, I received a receipt through email that I was charged an after hours fee of $20. They didn't disclose this and they misled me on wrong information and therefore I am asking for a refund.
Jayron MThe employees at this location are friendly and very helpful. I was able to pickup and dropoff rental truck and boxes quickly and seamlessly. Moving is stressful and they made this part of the process much easier.
Jalontai TThere was less than a quarter tank of gas when I picked it up. Would be nice to have a fuller tank to start.
Jacob KThe service was excellent and the drop off was so easy.
tania mexcellent crew working there.
Dennis GThe miles really cost a lot
DARRYL RCHECK THE TRAILERS MAKE SURE THEY ARE UP TO DATE BECAUSE THEY ARE 2 YEARS BACK DATED MANAGERS NAME IS RODNEY AND HE TELLS YOU IF YOU GET A TICKET HE WILL JUST GIVE YOU THE REIMBURSEMENT FOR THE TICKET BACK. ITS NOT THE POINT! AND CUSTOMER SERVICE SKILLS ARE HORRIBLE!! THEY NEED NEW MANAGEMENT!!!
BRANDON WKiana was the perfect example of customer service! Welcoming, easy to work with and very detailed. She answered every question with confidence and made the process seamless, she's more than deserving of recognition and the reason I would use your services again, thank you Kiana!
JONNALYN KReturn was a little slow. No one outside ready to take in vehicle. A/C also was not working in truck. This was compounded by the manual windows, so it was hot inside truck.
David HWorst customer service on pickup and return Ended up returning on app Next time I’ll only use online and avoid rude employees
Kevin MWe experience
Noa S1. The tall blonde fellow who checked us in was pleasant enough. However, he instructed us to leave the truck on site/closeby if delivered after 5pm closing. Leave keys in drop. When we returned the van shortly after 5pm, one truck was blocking the entrance. Fortunately, a woman employee who will be leaving UHAUL for another opportunity asked if Taylor? who checked us in informed us that we needed to take pictures & upload otherwise we'd be charged an additional penalty. He did not. She stayed past her work time to check our vehicle, move the van that someone else left in the way. 2. The two vans offered both had only a quarter tank of fuel which required us to add gas before we started our move (causing unnecessary delays). Our van also had a "change oil" light on. Lock on passenger side out of order. Truck heavily used, but clean. 3. The women who worked on Sunday 2/25th who will be leaving UHAUL soon for opportunity in the Philipines should be given a raise and management position.
thomas BRodney answered all of my questions and provided excellent service.
Wiliam YAdditional customer service rep available at opening time to handle the quantity of people who are on location to facilitate equipment pickup.
Mike Vstaff was very friendly, highly recommend
Artemio MLess cursing when customers are inside.
Pedro JCustoeme service....
Hemanta DImprove mobile app for check in, it would not work. Everything else was great, the people and equipment.
Milan MSatisfactory and keep up the good work Very helpful thank you
Ramon MQuick, fast, only street parking. Had a slight glitch with return of rental, but it was cleared up.
HIROMICHI NThis is our second time renting at this location and they always give great service.
June TThe first thing that comes into my mind is how Much of love for the people Thank you U-Haul worked
DARRYL REveryone in the counter was very polite and efficient. They gave great customer service despite the problems with the data connection and the long lines. Even returning the truck was the easiest I ever experienced. Kudos to everyone and I will likely come back in the future. I also liked that there was a promo for free month storage after my reservation with a participating location.
June THad to wait around for 1/2 an hour to clear up an e alert from a previous rental. Should not take that long. If customer waiting to rent truck gotta find faster way to get through to customer service
JAMES JThe lady who I talk to when I pick up the truck makes us feel uncomfortable. She should learn what customer service is. I don't recommend this location because of one bad employee.
DAISUKE MThank you good 👍
DARRYL RCheck in guy when returning accused me of damage before looking on photo and then when he looked on photo he didn't say anything after. I had to ask him "so no damage, ya?! Maybe best to tell them to look up on photo before accusing customer… A/C of this vehicle did not get cold. Please consider not charging me rental fee.. w head no AC and it is very hot in Hawaii. Mahalo!
JAMES TRodney the manager is doing an exceptional job meeting customers needs and training new employees. Is it possible to give him a raise or a promotion? Thanks Reggie
Reginald FGreat service wonderful people thank you
DARRYL RGreat U-Haul place to do businesses
romeo sGreat service and friendly staff, always rent from this location because of hours, location, amount of rentals at hand, and overall experience. Merci!
Helen SEverything went well, from start to finish. No complaints here.
Allen MRod was exceptional at providing us w/ prompt, very professional service, would highly recommend this U-Haul facility
Dean CStaff was responsive, professional, polite, and knowledgeable. Condition of the vehicle was very good: clean, voluminous, and easy to drive. Greatly appreciate remotely articulated side mirrors. Will not hesitate to recommend U-Haul to family and friends if moving stuff too large for their cars. Kilihau lot is crowded, and in a congested area - no surprise in urban Honolulu, but there may be other locations that could accommodate a renter's personal vehicle while he or she leased from you. While we had a solution, it involved another family member to drop off/pick up. That said, the inconvenience was clearly outweighed by your staff, and the capabilities of the van. Thank you, and keep up the good work.
Donald WAll good
taro p | Expérience généraleThere are slight issues with availability of parking depending on time of day. It can get a little too warm inside, again depending on time of day and or season. Other than that. It's convenient
Marcus P | Expérience généraleJordan And Rodney Were Really Easy To Work With Helpled And Guided Me Through The Whole Process… I Really Appreciate The Time And Effort To Help Me Find The Perfext Space
UAINE T | Premières impressionsStaff is great and always helpful!
Marche A | Expérience généraleI was looking for a bigger unit and for several months asked for call backs and information on a bigger unit and never received it. The parking situation was also horrible.
dexter f | Expérience généraleGeneral Manager is the best
Heather K | Premières impressionsGreat service.
MARTIN M | Premières impressionsAppreciate the long hours open in the evening.
Silas L | Premières impressionsAwesome crew !
MARIELLE L | Expérience généraleThere really should be more than 1 person on Oahu dealing with U-boxes. I really needed one and now have to store my stuff at a more convenient facility until I can find one.
doug b | Premières impressionsEverything about the U-Haul facility on 2722 Kilihau St and its employees & management were very pleasing in every way. Rodney and the team very helpful in caring for and accommodating for the needs of their customers. What I personally noticed was the effort put into keeping a customer pleased. whether it be using one of their many rental vehicles or changing your storage units to better suit your needs, the employees at U-Haul Nimitz were helpful in every way and more.....I would rate them 8 out of 10 stars if that were an option because their price is a little steeper then the more rinky dink storage facilities around. Very deserving of a 5 star rating.
kamanawa r | Expérience généraleplace is a joke and need to figure out who is actually in charge and find out facts before they go ahead and treat someone who didn't do anything wrong like a bad person. Really disappointed in upper management and total waste of time and money .
Kevin B | Expérience généraleRodney was extremely knowledge and helpful. I was very happy with my experience with him, his team, and the facility.
David S | Expérience généraleThanks to Rodney and staff for being so help and friendly
remedios B | Expérience généraleKeep up the good awesome JOB🌺
Lazarus A | Premières impressionsI would recommend Iwelli U-HAUL storage, to anyone looking for a safe, secure, and clean facility to store their belongings. The staff is awesome beyond words. They listen and understand the needs of their clients, and it clearly comes across in the Ohana vibe the professional staff exhibits. For my storage needs, this facility was better priced than other places I looked at. Aloha & Mahalo, to Rodney and the rest of the staff for a memorable experience!
jermel-jervonta a | Expérience généraleThe staff was extremely helpful, friendly, professional and went above and beyond my expectations! Very happy I chose this location.
Brian F | Premières impressionsRodney is a gem within your employees. I went there earlier this week mentioning I had used the phone to order 2 storage units. Rodney asked to verify the info, and, sure enough, one of the storage units dod not exist. He then found a large enough storage unit that I did not need two. Then he canceled the inaccurate order and put me on the new storage unit. Give this man a raise.
Annabelle H | Premières impressionsStaff were super helpful
Patrick K | Premières impressionsGreat stuff and very professional
remedios B | Premières impressionsThe staff was friendly but very short-handed. When you don't hire enough workers it makes for a very long wait. They are not moving slow, it is usually only one person there! Also, it was very frustrating to get into the storage facility because we would have to swipe the card over and over to get in and there was nothing wrong with my card and I saw it happening to other people. Your security is good, but don't keep your customers out too!
Frederick M | Expérience généraleRodney was great help.
Brayden W | Premières impressionsVery great customer service!!
Vincente L | Expérience généraleAbove and beyond! Rodney is great with getting the right storage needed!
kele m | Premières impressionsRodney D and Staff are simply Amazing. They are very honest, humble and enjoy helping customers. I am a returning customer. This is my go to Uhaul location. Mahalo Nui Loa Rodney and Staff, Captain Vince 1 Epic Tour
Vincent M | Premières impressionsTotally pleased with faculties and staff
PHYLLIS M | Premières impressionsRodney and staff are awesome! Professional,compassionate and welcoming. They all do their part to keep the facility clean and safe! I will tell all of my friends and family to choose UHAUL! GO TEAM!殺
Kristi M | Expérience généraleI made a reservation online and called customer service to confirm my reservation. When i got to the facility, they had no record of my reservation, except for my credit card. My card was on file, but NOTHING else, so they were prepared to charge me, but I had to repeat the process to reserve for a third time since the first two times were not good enough. The supervisor of the employee helping me was not very helpful and they let her struggle and it took over 30 minutes for me to REDO my reservation. Waste of time and then they forgot my dolly and made the swipe card wrong for the facility. Will not use Uhaul again after my one month of storage is up.
Tim F | Premières impressionsEasy access, friendly staff, clean.
kathryn p | Premières impressionsContained my business equipment and entertainment equipment for 15 years excellent service manager Rodney wonderful staff wonderful and also Bernie the lady who takes care of the facility cleaning all very professional and very nice but my recent job disability is causing me to stop work and remove my items from the storage room it was a sad day
david s | Expérience généraleAwesome staff. I wouldn’t have left if I wasn’t moving off island.
PAUL Y | Expérience généraleIt is good and perfect.
Trina O | Premières impressionsRodney was amazing!
Matthew H | Premières impressionsRodney and his staff have always been amazing to work with! They are truly helpful, professional, knowledgeable! They go out of their way to provide great customer service! Mahalo Rodney and team for always being awesome to work with!!
PATRICIA E | Premières impressionsThank you keep up the job 😀😀😀
ERLINDA B | Premières impressionsExcellent customer service
Dale S | Expérience généraleBesides there is a lot of homeless people at the facility, there were always dead bugs on top of our boxes. There were small moths flying around. We have clothes in some of the boxes, we can't afford moths in our clothes. I'm sorry Rodney, your crew is awesome, but the storage facility itself did not meet my expectations.
Marie V | Expérience générale24 hour access and more availability would be nice. Also, both of the units I rented had large poles in them, and I wasn't warned until we went to them.
Trevin H | Premières impressionsGreat customer service. Very helpful.
APRIL C | Expérience généraleS.O.
darrell m | Premières impressionsThe lady who helped us was so friendly and we felt we had a friend there as soon as we walked in. Sorry i forgot her name but she was awesome!!!
jesus c | Premières impressions24 hour access is so needed.
Christina B | Premières impressionsThe people working were very kind and helpful. Great people!
Dexter P | Expérience généraleI never had any major issues. I would appreciate giving short term 24/7 access when asked. This is the first facility I have seen in over 10 states that it's not 24/7. The system should be set up to allow the customer to adjust the access hours to the customer needs.
RJ S | Expérience généraleAll good just right for me!
ian l | Premières impressionsNeed to relocate due to water build up around shop which is salt water from the ocean. Starting eat up on peoples car brakes.
James B | Premières impressionsmerci
Yeshua M | Expérience généraleLead staff and crew were helpful and responsive.
ALEX M | Expérience généraleThe place was great, I used it for what it was meant. They should open the bathroom in the storage facility though, as I always had to go to the office facility for bathroom. Otherwise very good experience
albin d | Expérience généraleOne thing. I lost my and asked fir help numerous time. I was told to get a locksmith and i did. He couldn't get the lock off. Finally one of the managers call me and got the lock off. It took over year... However, a young man/ manager and a young lady Arlinda helped me. My thanks to them for being patient and helpful.
Otis J | Expérience généralepaid for climate controlled and was not. was hot, and uncomfortable.
liz a | Expérience généraleI was with uahul for a long time and would come back if ever needed again, but at this time its to expensive for me to afford at this time.
Shaye a | Expérience généraleManager Rodney Was more than understanding and helpful regarding my moms late payments on her locker due to her failing heath. His professionalism made things much easier to deal with during our family's difficult time
BETTY A | Expérience généraleExcellent, well kept location and friendly staff.
george C | Expérience généraleeveryone was very helpful, and I did enjoy doing business there
DANA C | Expérience généralecustomer service was friendly, professional, and excellent! workers very knowledgeable and proficient! storage units and office were clean and well kept. they have everything one needs for moving and storing everything! I would definitely go back to uhaul when i need services! thank you very much!
HARRIS I | Expérience généraleBest uhaul I been to
victor n | Expérience généraleThanks for helping out when we needed a place to store our Stuff/ personal belongings we appreciate your availability of convenience.
hortencia m | Expérience généraleThe customer service reps at the Nimitz location; Michael and Felicia. They were very professional and sufficient. ‼酪
Raynette D | Premières impressionsThe staff was great to work with but the only thing I had a problem with is the parking was limited had to park on the street or on the sidewalks to get close to the building.
James K | Expérience généraleEmployees should be more responsive to vacants stalls when the client report that they have moved out their belongings/has moved out to avoid multiple calls.
Loreto S | Expérience généraleExcellent help and assistance. Make the moving process easy.
christie p | Premières impressionsthe man that helped me was very nice and helpful. the only complaint is your restroom was out of order but he did let me use the employees restroom which was very nice of him.
Nicholas M | Premières impressionsGreat customer service, friendly employees and managers. Very knowledgeable and helpful to meet my needs. The best self storage on Oahu. Thank you, Uhaul mapunapuna.
MICHAEL E | Premières impressionsEasy and fast service. Great local hospitality and friendly staff. Bet prices for a large storage!
CHERISH K | Premières impressionsAll staff were very friendly and helpful.
elana j | Expérience généraleGood service
Talimatola M | Expérience généraleEveryone at the store was great! They were very friendly and helpful. It was a welcomed relief to see our things, and it was convenient to load our items into a UHaul truck to bring home.
Suzanne L | Expérience généraleFelicia was amazing. Had a wonderful experience. Sadly the computer systems were lacking and what should have taken 20min took close to 2 hours.
Daniel M | Premières impressionsU-Haul is a convenient location for me. The employees and the manager were very helpful.
VERNA T | Expérience généraleGreat Management and Team!
Leonard S | Premières impressionsI received excellent customer service from the employees working.
Sii T | Premières impressionsEveryone pitched in and did extra.Mahalo!
Leonard S | Premières impressionsRodney runs a tight ship. I've rented storage for years and years, and would rent again and recommend 2 anyone. Mahalo Rodney , aloha
EMPIRE I | Expérience généraleWas charged multiple times for the same thing but otherwise it was a smooth transition
Jessica P | Expérience généraleMGT and staff were always helpful and available.
VERNON H | Expérience généraleExcellent service à la clientèle
DANA B | Réservation1)The first rep gave me a lower quote 2) email rec'd was a higher quote she gave . Would not honor what rep had quoted 3) I called again and agent was yawning 4) disappointed in customer service
Sandy O | RéservationGreat experience with both the storage room and trucks!
robert c | Expérience généraleYour facility smelled of pesticide and made me feel ill each time I went in. Why do you charge for an entire month of storage, when the storage space is only utilized for 11 days. Rip Off!
Howard T | Expérience généraleVanessa was a particularly big help. Her helpful attitude was shown when she helped me unlock a disc lock on my storage unit that I could not unlock. Without her help my move would have failed.
Laurel B | Expérience généraleThe haul used it complete trash. I have up my unit the month of my last unit. I have talked to 4/5 people about it and no resolve. 15+ months ago I believe. They kept charging me. I'll never recommend
ADAM C | Expérience généraleThank you for taking care of my belongings! You did a great job, and most of all, your smiles stretches a long way! Aloha and God bless! p.s. Please email me my closing out documents. Merci!
Gregoria F | Expérience généraleALOHA TO THE FRIENDLY STAFFS🤙👍🤙
evelyn f | Expérience généraleThere was restroom in the storage facility that is always locked and not able to be used.
TIMOTHY L | Expérience générale