Customer Reviews for U-Haul Moving & Storage of Honolulu

5 663 évaluations

2722 Kilihau St   Honolulu, HI 96819
(In Mapunapuna Industrial area business district)

(808) 836-0977

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(808) 836-0977

2722 Kilihau St
Honolulu, HI 96819
(In Mapunapuna Industrial area business district)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Excellent customer service and clean facility! Merci.

Lynn I. 
Évaluation :
4

Facility and equipment was fantastic. Customer service was lacking. Lady at counter had me waiting in front of her for over 10 minutes as she continued working on the computer. I understand prioritizing work, however a customer waiting that long when there wasn't anyone else around seemed unprofessional. Very lackadaisical attitude throughout the entire experience.

Jonah N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher D. 
Évaluation :
5

Offer Kama'aina Rate on all products including all types of vehicles. Either then that great service.

sally T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Courtney R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard H. 
Évaluation :
4

Slow service...not enough employees. It took forever to pick up and drop off.

ANARE V. 
Évaluation :
5

I didn't understand how mileage was charged. My fault. But the agent was kind at my confusion. If I ever need this service again, I'll happily use this location again.

Steve O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WENDY V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jamie H.  |  Premières impressions 
Évaluation :
3

Very quick and professional. They were closely following COVID mitigation guidelines.

Rebecca R. 
Évaluation :
5

Friendly staff!

ellen G. 
Évaluation :
2

The rates were great for the equipment. They charge close to $2 per mile. That's where they make their money!

Glen T. 
Évaluation :
3

Need more agents to service customers other than that they were great.

Marlene S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David M.  |  Expérience générale 
Évaluation :
1

Mapunapuna Customer Service reps are HORRIBLE. They had overcharged us, had the wrong vehicle to our reservation & rude.

jeannie L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angel A. 
Évaluation :
2

Employees were rude and no where to be found also I get charged for gas, mileage, and a 20 economy charge? I understand gas but only driving 15 miles and getting charged over $20 just for 15 miles is absurd

Stephen L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANGELICA H. 
Évaluation :
4

I understand with available new trucks difficult, this will require more maintenance for ur ageing fleet. truck ran good but battery cable came loose..no start.I am a ASE mechanic so the fix was easy.. also corrosion on the battery posts....

Robert H. 
Évaluation :
5

Excellent customer service.

June K. 
Évaluation :
5

Unlimited miles or certain amount of free miles.

TERRENCE B. 
Évaluation :
5

This has not happened to me. Ensure every customer fully reads and follows every instruction provided. They may try to rush through the pick up process and miss an important detail which may cost them additional charges. If I hadn't paid attention and listened, I might have missed a detail. Thank you for being thorough.

Flo B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DARREN P. 
Évaluation :
3

The location, customer service team, price of vehicle, and ease of pickup/delivery (when working with customer service team) was great! HOWEVER, the online check in was TERRIBLE. The website didn't work well, the process was incredibly slow, the documentation needed was inefficient and excessive, and I needed up having to talk to the customer service team both times to correct the issues. Absolutely unsatisfactory. I recommend a revision or complete discontinuation of the online option.

Arwyn B. 
Évaluation :
5

Owner was great(forgot his name). I arrived about 10 min early and he helped me out. Got my trailer hooked up and took care of everything quickly. Return was quick as well.

Joshua M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MOANA K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sammy H. 
Évaluation :
5

Keep up the good work I was very impressed with the service there

Bobby R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARYCRIS B. 
Évaluation :
1

I don't have a cell phone and it is almost impossible to use your service on paper. I wanted to mark the marks on the truck just the way I have done with you for the last 20 years, but the employee would not let me. she was also rude.

Henry E. 
Évaluation :
1

Walk thru with customers and update your truck or van pictures, your mileage and gas level. Service agent said we dented and damaged the car and all the scratches that were previously on truck. It's a work truck but you have brand new pictures of truck on ya website. If your truck is updated, you wouldn't try to pit fixing an old truck on customers. Need better walkthru process. Terrible

MOYOSORE A. 
Évaluation :
5

Great service looking forward to renting from you again

CHAD M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David H. 
Évaluation :
5

Great ,friendly and helpful A+

TIMOTHY F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREG I. 
Évaluation :
5

Vehicle was immediately available, clean and in great condition. Service staff were friendly, professional and personable to include inquiries as to any other services, pads or equipment that may be needed. You folks are doing a great job under these trying conditions with our COVID world.

James M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Colleen W. 
Évaluation :
5

Online pick up sucks. They could not verify my military extension letter for my license. I will never choose mobile pick-up again

Samuel C. 
Évaluation :
5

customer parking

Robert H. 
Évaluation :
5

Very friendly and helpful! Thank you

kathleen M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JON A. 
Évaluation :
5

I couldn't get ahold road side serv.when I lock my keys in.that's need more improvement.

george K. 
Évaluation :
5

thank you & mahalo

Jin han B. 
Évaluation :
5

Great staff!

saiman H. 
Évaluation :
5

Want to thank Darline Roman all her hard work in organizing all our rentals need, she was vary patient and very understanding in what we need in a timely matter. Hats go out to her and her staff.

Diann U. 
Évaluation :
5

Very easy to rent and return

Edwin Y. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

kainoa T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAVID K. 
Évaluation :
5

Great customer service Awesome!!

James R. 
Évaluation :
2

have a more efficient rental & return process. employees seemed a bit overwhelmed.

David H. 
Évaluation :
5

Not much, I feel it was run well.

Kyle C. 
Évaluation :
5

Propre

CYD A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jason rey G. 
Évaluation :
3

Mobile check in/out process needs work. Glitchy and time consuming, not convenient. If one Is not tech savvy it would be difficult to complete.

Lilian N. 
Évaluation :
3

Its very expensive to rent trucks.

Carter P. 
Évaluation :
5

Everything was perfect. Mahalos

john P. 
Évaluation :
5

Mahalo!

Roger P. 
Évaluation :
5

Awesome 👏

Michael N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Trevor P. 
Évaluation :
5

Contactless pick ups would be amazing, safer for employees and customers.

Atlast L. 
Évaluation :
5

I got a call advising they didn't have the 15' van we wanted. They offered a 10' instead. They should have offered a 17' which is what we ended up renting when we went there. Appreciated the phone call.

Frank L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lelim J. 
Évaluation :
5

Friendly workers, great service

STEVEN H. 
Évaluation :
5

Nothing. Check out and checking both seemless and easy. Everyone very friendly.

ROBERT B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryan I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bosche G. 
Évaluation :
5

The facility was bright and clean. The u-haul reps were VERY helpful, courteous and knowledgeable. Thank you for a pleasant experience.

TERRY G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ebo S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

REINHART EZRA B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Uiese T. 
Évaluation :
5

Excellent customer service by all

Noa M. 
Évaluation :
5

The lady who helped me was very friendly and courteous and also dan Nakandakari was an absolute pleasure! He is who i spoke with to make my reservation and he pointed me towards the right size vehicle i neede for what i was moving! Great service from both Dan and the lady that assisted me. Sorry i forgot her name.

Gordon K. 
Évaluation :
4

Location is always friendly!

FELICIA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Devin A. 
Évaluation :
1

I did NOT rent a U-Haul. I have NOT rented a U-Haul in over 5 years

Vanessa F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stacey M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debra L. 
Évaluation :
4

The ignition was really hard to start and took several efforts before starting. The locking gadget in the back was difficult to disengage- maybe W-D would help to loosen it. Lastly, taking a photo of our HDL with your cell phone and keeping a photo of it is not ok. With identity theft on the rise, there is no reason for you to keep it on file. You ask for it to verify who we are and to make sure we can legally drive. If we get pulled over, HPD will verify our identity using our Driver's license too. If there is any question about our identity, I'm pretty sure they have the technology to background check it… so why are you keeping our driver's license on file again?? Do rental cars make copies of our driver's license? With all the data breaches happening, I would rethink that policy. Also, reservations needs to sync the information we give them to registration because it's repetitive and takes too much checking in time. It's not efficient to repeat the same information twice when we already took a lot of time entering our data online to reserve the car. LJ was very professional checking me in. All requested equipment was in the truck. Returning the truck went pretty smoothly and the girl was very thorough and personable. She paid attention to details. Merci.

ILISA K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

June K. 
Évaluation :
5

Great service friendly professional people

Renny A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darren J. 
Évaluation :
5

Mahalo Erlinda for making it so easy to get and get out🤙🏽Happy Holidays one happy u- haul customer.

Wilhelmina S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary L.  |  Expérience générale 
Évaluation :
1

1) 4 staff members behind desk (Not busy at all) Attempted to check in, employee referred me to check in online. Online check in had a hard time recognizing my Drivers license. All employees saw me standing outside the office for more than 20 minutes. Employees past me several times. None of them bothered to check on me. Did I mention that they were not busy at all? 2) Purchased a lift strap that was labeled $19.95. They were trying to charge me $24,95 and said that the prices had changed a few days prior. After expressing that I was upset, one of the four employees behind the counter finally decided to over ride the price and charge me the advertised price. The male employee was insisting that I pay a higher price due to the price change and also admitted that they did not change the advertised price. Did I mention that they weren't busy? I've rented from this location before with no complaints, but yesterday was a very poor experience. Why couldn't the employee just check me in, and give me the keys to the truck? Why couldn't anyone of the four employees change the advertised price? The price changed as of Monday. I rented the truck and bought the lift strap on a Friday. Why would the employees insist that the customer pay for something that they failed to accomplish? Female employee told me "Do you want it or not?" Did I mention that they weren't busy? Management Please review the CCTV footage of 11/26/21 at around 1218pm at the Kilihau Location. You will not be impressed.

DennisJohn T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES S. 
Évaluation :
5

It was a great experience renting from this location. They had everything we could possibly need and we appreciate the service. Mahalo

cara-jane S. 
Évaluation :
5

Staff are friendly and knowledgeable. Je la recommande fortement.

Michael N. 
Évaluation :
5

I appreciate your service. Excellent service thanks.

jorjen L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nurry K. 
Évaluation :
2

Keep your equipment maintaining up to safety standards.. Anwser phone calls..

Dalton B. 
Évaluation :
4

I'm requesting a discount on my bill since the Uhaul that was rented to me smelled like dead fish. it made all my belongings smell really bad. I expected more from Uhaul in terms of cleanliness. I didn't feel that my truck wasn't even cleaned before renting to me. Please apply discount on my rental. Merci.

Ian F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bianca G.  |  Expérience générale 
Évaluation :
5

Derek was very professional and helpful. Great atmosphere.

Arthur V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Charles A. 
Évaluation :
5

great customer service, everyone was helpful. I could see they were busy but everyone was working very hard and did a great job. Customer parking is sort of difficult but that is not controllable by the location. I have used this location before and will again. Merci.

GREGORY D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Henry A. 
Évaluation :
5

Always stay consistent all the time.Service was awesome 🤙👍

Joubert R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

orissa T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Courtney P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID H. 
Évaluation :
2

Besides there is a lot of homeless people at the facility, there were always dead bugs on top of our boxes. There were small moths flying around. We have clothes in some of the boxes, we can't afford moths in our clothes. I'm sorry Rodney, your crew is awesome, but the storage facility itself did not meet my expectations.

Marie V.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

antonio c.  |  Premières impressions 
Évaluation :
5

S.O.

darrell m.  |  Premières impressions 
Évaluation :
4

The lady who helped us was so friendly and we felt we had a friend there as soon as we walked in. Sorry i forgot her name but she was awesome!!!

jesus c.  |  Premières impressions 
Évaluation :
3

24 hour access is so needed.

Christina B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marco G.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Alona H.  |  Premières impressions 
Évaluation :
5

All good just right for me!

ian l.  |  Premières impressions 
Évaluation :
3

Need to relocate due to water build up around shop which is salt water from the ocean. Starting eat up on peoples car brakes.

James B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARY S.  |  Premières impressions 
Évaluation :
5

Excellent help and assistance. Make the moving process easy.

christie p.  |  Premières impressions 
Évaluation :
5

the man that helped me was very nice and helpful. the only complaint is your restroom was out of order but he did let me use the employees restroom which was very nice of him.

Nicholas M.  |  Premières impressions 
Évaluation :
5

Great customer service, friendly employees and managers. Very knowledgeable and helpful to meet my needs. The best self storage on Oahu. Thank you, Uhaul mapunapuna.

mike e.  |  Premières impressions 
Évaluation :
4

Felicia was amazing. Had a wonderful experience. Sadly the computer systems were lacking and what should have taken 20min took close to 2 hours.

Daniel M.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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