Jeremy was flipping awesome and an all around genuine guy and helped me with math and making sure I got exactly what I needed. Thanks Jeremy!
Malerre BegovichCustomer Reviews for U-Haul Moving & Storage of Huber Heights
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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We had reserved a different rental with another company who canceled the night before the pickup. Uhaul saved us as we found a better truck and more reliable pickup process. Thank you! Everything was really clear and the truck was great.
Cristina NewellThey have been great the two times I have rented !!!! Thank you
Arrick richardsonSuggestion for the on board dolly/hand cart needs to be more secure wing nut that secured dolly/hand cart needs to be nylock it vibrates loose and breaks the security ziptie and makes it possible for u-haul to charge people for the dolly/hand cart usage the security ziptie was broken upon inspection not by me.
Joshua LovelyEverything went smooth
Bruce LivesayThey were on top of it here. Fast and friendly.
Jennifer LohmanI couldn't think of one thing that you could do differently to make it work so well
Ronald LayJob well done , everything went as planned , received the vehicle quicker than I thought , And the Associate was very courteous as well
Odis WhidbeeI always use the Brandt Pike location even though it's further from my home because their customer service is over the top.
david chandlerGreat customer service, above and beyond.
Anthony MaddenVery friendly staff. Very knowledgeable solutions to fit my particular needs. Very efficient order, pickup and drop off processes. Excellent pricing and selection.
jim stamperI dropped the truck off, the employee said you will get an email in ten minutes for you receipt. I got no email so I called 2 hours later. Another employee said sure hold on and after 30 minutes of holding I drove back to the store to find out the first employee did not even record the mileage or that I had even returned the truck. My impression of this U-Haul is to stay away from it
patty heatonMight be a long shot, but on-board Navigation would be helpful so I don't have to rely on phone GPS. But that's more for U-Haul as a whole. This location was awesome and the staff were super friendly!
Jeremy ArnettAnthony was excellent.
Patrice WashingtonYou guys helped me out alot
tammy hughesThe staff was very kind and helpful. I loved the security I felt upon entering the facility. The grounds and storage were very clean. Unfortunately the price is way too high.
bernita lenoir | Expérience généraleService was above excellent! Outstanding, personable, knowledgeable staff. I could not ask for more.
Leonard WilliamsFind more people like Nate. Not only sold installed. But is a great customer service
Verlin HowardRep that checked me out at pickup was nice and courteous. Rep at drop-off was lazy and slow, no regard for wasting people's time. Equipment had bent up fenders and was dirty and hadn't been washed in a while, straps were frayed and weather worn more than should be safely acceptable.
Brandon BryanVery friendly and helpful. Flexible in drop off.
mark whiteknazS.O.
Greg StaleyNo issues, staff is always friendly and helpful
Daniel GriggsThe UHaul employees that I encountered when picking up and dropping off the trailer I rented were first class. They were extremely friendly, knowledgeable, helpful, and as efficient as possible.
Les RoseEasy to drop off.
Thomas HottingerS.O.
Lawrence DunhamRabbit is so amazing. I'm going through a hard time for the second time, and both times he's been the guy to take care of me. Gave me some pretty great life advice both times and talked to me with respect and the most positive/uplifting attitude. Such a great person!
Kelsey McClellandGood customer service on a busy Sunday. Last minute reservation that went smoothly due to the staff…… not the mobile function. Thanks! DC
Derek ChastainThe staff was very helpful during a stressful time. We really appreciate everything they did
Kysa Peukert | Expérience généraleI've already sent an email to the company with detailed info, however disrespected my time and money. Charged me a cleaning fee when the van was returned in same condition when we got it. They didn't have the van ready and we had to wait extra time for my husband to warm it up to get the ice and snow off of it. Very disappointed
Jonathan SouthwellThe personnel were extremely helpful and polite in aiding me in the selection of what I wanted/needed and getting it installed in a timely manner.
John JanisieskiJust started moving stuff in
Roger B Evans jr | Online Move InRien
Robert FlanaganGreat staff!! Jeremy and Tony were amazing to work with and extremely polite and professional.
Patrick JacobsBetter communication. In order to provide better customer service there should be communication in between workers.
Bernabe AmarillasEquipment was clean but fuel gauge was not working correctly i got almost empty tank and mark was 3/4
Isa MamukadzeHad my trailer and it was ready to go.
Frank CatroneI had a fantastic experience here the staff was very helpful!
Joshua HaneyTop notch service! Melissa was very professional and helpful in identifying my needs and making recommendations to fit.
PAUL WONGThis location was very clean and the staff was helpful and polite. Very nice!!
Chris EdwardsCustomer satisfaction
Kevin BrunsonOnly one issue, do the 10' trucks not come with a ramp for loading/unloading? I don't think it was clear when renting the truck, I would have a ramp mandatory for all trucks, not an option. Otherwise it was great and easy.
David ReynoldsThe frequent increase in price for users already storing belongings is a form of gouging. The app has gotten better but I had to use the office to check out because it wouldn't allow a digital signature marked REQUIRED Most times thinking about U-Haul was depressing but I knew my items were clean and secure. That said I Will probably not use U-Haul for storage again for an extended period of time
phyllis hogans | Expérience généraleAnthony has always made sure that I’ve been taken care of as I’m sure he does everyone he is a very knowledgeable U-Haul associate thank you Anthony for a great job
Michael McWhorterGet a big community of helpers to assist customers for moving.
Mohamadou SowNothing comes to mind. Keep up the good work!
NANCY HUTSONNothing the staff did great !
Kim BRANTGreat truck and renting experience. Fortement recommandé!
Jason MercierEveryone I dealt with was very friendly and professional. Definitely would use this location again.
Steve SwaseyThe storage unit was clean easy to access and being inside it was nice. I thought it was a bit expensive however I have not rented a storage unit before so I'm not sure what the going cost is. Everything else with the unit was great.
RICHARD BREWER | Expérience généraleThe guy that helped me was super nice and made the process fast and easy
Megan SellersOwner was wonderful and very helpful. Would recommend this location to anyone
Cami weaverThe only issue we had was finding the "box" to drop off the keys. We finally located the slot on the door after several minutes of searching the building
Kent SlyderEveryone was knowledgeable and very helpful.
Nate Knappyour people need more training tallk to no help 3day no no help
james champion | Expérience généralethe hitch installed appears to be larger than required for this size of vehicle. the tech said he install this one because "it was in stock" and "did not want to install a different one because would take a couple weeks for a smaller size one to arrive".
BRIAN GLASGOWAnthony checked us in and he was excellent!
Irvin HeishmanWe could not find the key return drop off box, even after watching the video so my husband parked in front of the entrance door just to look, our vehicle still running with me in it when a worker came out and was yelling at us for parking in front if the door and then yelled the drop off box was inside not at all like the video, we will go to another location because what you don't know can get you yelled at and we even apologized for being seniors and not knowing.
Beverly SchroluckeVery professional and respectful and help me out every step of the way thank you very much would recommend this anytime you need U-Haul. Thanks again
Jack Sapin | Expérience généraleThankyou
Jack Sapin | Premières impressionsThe Manager "Jeremy" was great. Very nice and helpful. The rest of the staff were very nice as well. I would certainly recommend this location to family and friends.
Cherryl Brookshire | Expérience généraleJeremy was very nice and polite. Showed me around and helped me with my storage.
CATHERINE SAMMONS | Premières impressionsEverybody was helpful and friendly at UHaul on Brandt pike
Kyung-hee Swihart | Expérience généraleNate was super helpful and provided great customer service.
James Swartz | Expérience généraleThe manager, Jeremy called to check in on us to make sure we still wanted our reservation since we were running behind and didn't want us to lose our truck, which we really appreciated. He was super nice and friendly. The gentlemen who was there in the evening was helpful in letting us know where the key drop was.
Kelly Grusenmeyer | Online Move InMy fiancée and I were struggling so we signed an abandonment agreement and the staff went above and beyond to help us out. I will always highly recommend U-haul to everyone looking for it.
andrew soppanish | Expérience généraleVery friendly and helpful staff
mary rouderbush | Premières impressionsI arrived the day before the rent was due and told two different people I was moving out. They charged my account two days later. Then I get an email stating I was an about to be charged again when I had been out for a month. I took my credit card info out. I'll never use your place again. Pathetic
Michael Ross | Expérience généraleOver charged for gas was 1/4 in truck when I got it and when I returned it they are trying to say it was 3/4 full when I got the truck and trying to charge me 130 for gas !!!
heather oiler | Expérience généraleI use Uhaul 1-2 a year and love how easy it is. The staff at the Huber Heights location are kind, patient, and always helpful. Moving is stressful, Uhaul keeps that stress to a minimum
Chataun Heflin | Expérience généraleThe manager Jeremy in Huber Heights was very accommodating.
Joseph Thurmon | Expérience généraleRabbit and Tony are the best. They were kind and very professional, and took a difficult situation for me and turned it all to the good. In the process of moving from Tennessee to Ohio we were afflicted with some very bad weather, wich caused us to loose about a day and a half at least. I had set up moving arrangements online and I didn't realize that my drop off and, storage were at two different places. Rabbit and Tony put things into motion and reset everything so my drop off would be the same as my storage unit, and because of the terrible weather conditions they were able to fix things so that I didn't have to pay extra. Thank God for Rabbit and Tony. They really made my new husband and me feel at ease, like old family friends. They stated that this is how customer service should be, and that each customer should feel special. They said while they were doing everything they could for us that could be approved, that they would do the same for any customer. If we need UHAUL services for anything we agreed that they will be who we call on, and we would definitely refer them to friends and family. We hope you guys had a happy fourth of July, our was so much better because of you. We thank you and our multi generational blended family thanks you too.God bless.
cantus griffith | Premières impressionsProfessional friendly staff, willing to help!
Mary Dickerson | Premières impressionsThank you, Uhaul!
JOSEFINA Baluyot | Expérience généralemerci
Destini Watson | Expérience généraleMy unit leaked and it ruined some stuff in the unit
Paul Branham | Expérience généraleFalse advertisement. It says one month free for one way use of truck but they charged me as soon as i check in.
Jody Abrasia | Premières impressionsThe lady that helped me was very helpful and very informative and she guided me to my storage area and was smiling and laughing with me the whole time.
Tenyetta Olinger | Premières impressionsWonderfully polite and friendly staff made everything so easy and stress free!
Katherine Fish | Premières impressionsSam was an excellent manager from start to finish! I cannot say enough about her commitment and dedication to service for our community. Thanks Sam and Staff!
ROBERT STRODER | Expérience généraleF UHAUL!!!!! They dirty poorly trained and very unprofessional….
Twanisha Brown | Expérience généraleDustin and Nate are top notch representatives.
Jason Clark | Premières impressionsThe manager there is never available called left many messages she never called back finally got in touch and her customer service skills are very lacking.. And your prices are outrageous and late fees the other employees were helpful just the manager..
Cheryl Gibson | Expérience généraleAucun
charles colewell | Premières impressionsThey were very unprofessional they didn't do what I asked. I have moved out of my storage before the beginning of the month and I tried to lock the storage but it wouldn't let me leave it unlocked after I cleaned it so I had to put the lock back on it and I had called to let them know and they still tried to charge me for 3 months afterwards and I told him I had been moved out the storage plus I have it on on tape regarding the conversations that we had had plus I called the 800 number and they stated all they had to do was just going there and cut the lot and see that I had moved I will not be using you hoes storage again and no I think that was very poorly handled they should have handled the situation more proper than that and more professional
shirley james | Expérience généraleExcellent facility...the only reason we moved out was that we moved to another town.
Patty Huber | Expérience généraleManager is racist.
Ravindu Kaushal | Expérience généraleVery nice and friendly staff and manager, outstanding! So helpful and ready to help us, even when we didn't know what or how much we storage space we needed.
victor Windham | Expérience généraleThe staff was great.
natasha white | Premières impressionsThe young lady and man were very helpful and friendly. They answered every question I had and explained everything to me throughly. Thanks
Shante Weatherby | Premières impressionsYou provided a temporary solution to our problem and we are very grateful for your services. Merci.
Andrew Wright | Expérience généraleThere were mouse droppings in my unit
Cherrel Barrow | Expérience généraleNo complaints.
knova williams | Expérience généraleThe truck drove terrible
maneka long | Premières impressionsVery friendly staff. Helpful too.
Tammy Paynter | Premières impressionsI know where to go and thank you for your services. Everyone has been wonderful to work with.
Deborah Stephens-Saffold | Expérience généraleThe agent who assisted me was very helpful, patient, knowledgeable and very professional. I greatly appreciate his help during a very stressful time.
Reeshemah James | Premières impressionsSo simple to rent. Staff was super friendly and helpful!
Kay Wilmoth | Expérience généraleThe main woman ( Samantha) in charge of this facility has messed up my order more than once. Yesterday my 2 pods, from storage and 2 empty ones were to be available by 10 AM. Instead the 2 movers and I showed up by 11 with my furniture in the truck from my apartment full of my furniture. I paid them by the hour and the movers started at 8:30. The people at the desk had to " call Samantha " and after a while she came in to work and brought out the 4 pods. She cost me one hour of time for the movers!!! When my pods and 1 storage unit were filled and the move was completed. I went back in to obtain paper or email documentation regarding my 4 pods to be shipped to Jacksonville NC. Neither one of the people at the desk ( who have always been competent and professional ) were able to email or print a copy for me of my $2000 shipment. I asked where their boss was. She went home was the reply. I still have no copy or email of my household goods in Uhaul pods that are to be shipped to me at my new apartment in Jacksonville NC!! This is incompetent and outrageous behavior for any professional company!!
Judith Hicks | Premières impressionsThe courtesy of the staff, appearance of the office and very immaculate storage area. Plus the price, bonus inside air conditioning units. Will
tonya collins | Premières impressionsI've rented trucks from this location and have always been treated well. Storage move in was painless and quick. Cleaned storage facility I've ever rented from
Danaann Miller | Online Move Inwe were very pleased and would use u-haul huber heights facility again.
robert frisby | Expérience généraleAlmost all my stuff got ruined by rats horrible place no will talk to me about a refund awful place unhelpful people and obviously dirty they have a rat infestation
randolf gabbard | Expérience généraleWhen we decided to empty our unit my wife and I didn't understand why we had to pay for August also. Manger came in got very anger at my wife started yelling at my wife told her to get out police were called by my wife she was felt threatened
Mike Blevins | Expérience généraleThe staff at Uhaul were amazing! My rental was a last minute whirlwind but the staff gave me confidence in the decision. The staff were attentive and thorough although it was a crazy busy Saturday morning with lines of people waiting for help and lines of trucks to be returned. Thank you SO MUCH!
rhonda traylor | Premières impressionsThe general manager gave excellent customer service! My unit was coming due however I needed two extra days till I was moving. I offered to pro rate the days but she she allowed me the extra days without paying a full months rent as well as did not charge for the two days. I was very grateful. I wish I could remember her name but GREAT customer service
Mary Yaegle | Expérience généraleJeremy is a very nice guy!!
jerri bullett | Expérience généraleThe process of opening a business "corporate" account is not worth the hassle! they have conflicting pricing that I mentioned and they would not honor the price that is posted. because the signage have not came in yet for them to replace the pricing. the headache I went through to register for a business account again is not worth it! I spent time on the phone for them to have spelled my business name wrong and then I had to spend the same amount of time in person for them to correct what was entered. And I still had to use my personal information instead of the business account I created. I went into the space and a huge rat trap sat in the middle of the floor now I question will my business inventory be safe in this location, Should I be worried about rat dropping and damaged boxes. I'm giving this 3 months instead of 12 months.
Fast and Neat services LLC | Premières impressionsThings were messed up with my reservation over the phone at the call center but Samantha and roger (rabbit) went above and beyond what I expected. I was highly impressed with everything they did to not only fix things for me but also to ease some of the stress I was under. Talk about great customer service and truly caring about each person that walks through their doors!!! I e never had a good experience with uhaul and dreaded using them again but Samantha and Roger changed my opinion. Thank you to both of them for all they did for me and my kids
Benita Bruner | Premières impressionsVery friendly staff and clean facility
Anthony Shephard | Expérience généraleYoung lady was not very friendly and gave bad entry directions. Also the lock from previous renter was left on unit and I had to get another associate to help. She told me the lock would be inside the unit. Gentlemen who helped was nice; however he was complaining about other associates out loud!!
Mary Yaegle | Premières impressionsThe staff were so nice to me. Excellent score for them!!
Pamela Miller | Expérience généraleNice people in the office. The only thing I didn't like was how the price was raised a considerable amount since I reserved the unit, and was never notified of this price change.
Denee Jones | Premières impressionsEveryone was very nice,and Patient. Will definitely come back and Highly recommend future Customer to support their Business.
Tara Benson | Online Move InExcellent service à la clientèle
MARCHELL MITCHELL | Expérience généraleThe staff at the counter was helpful. The GM was unreasonable and has poor customer service. The back doors and passcode are not working and have not been repaired.
david pratt | Expérience généraleCharging for extra hours access is greedy
Daniel Turner | Expérience généraleI should have received a refund for the unused that was paid in advance. Surely it's not going to break your company that would be good customer service the fair thing to do. Seeing that I broke my arm and I've been off work and could really use the extra money.
Margaret Anderson | Expérience généraleGood service
Sarah Hale | Premières impressionsI couldn't clear out my storage unit in early 2020 because of COVID-19 and I had to cancel my flight to the USA. Now, with the COVID variant, in 2021, I still had to delay my flight to the USA. Unfortunately, the rates had increased a fair amount during this period so I was not too pleased. You might have thought about special cases, such as internationals, like myself, especially 60 plus in age, unable to travel to collect belongings, with difficulties getting vaccinated, during the world- wide pandemic. Other than this, the experience was good.
Monica Rowe | Expérience généraleThe cashier and manager was very friendly and got us in and out quickly
randolf gabbard | Premières impressionsFacility was great, staff was Awsome even while dealing with some administrative issues. I would highly recommend this facility.
Raymond Doriety | Expérience généraleNormal service
Lindsi Tomlinson | Premières impressionsExcellent and speedy response to an inquiry after my spouse said he had closed out the account. Great service, great personality. Thanks again.
Tamara Arment | Expérience généraleThe staff was very friendly and very helpful and I would recommend using the Brandt Pike office any time
Shelly Snow | Premières impressionsNice, clean facility. A tall, thin gentleman with a beard help me. He was accommodating and okey. He was also working his butt off. Maybe a raise is in order for him. I think his name is Dennis
Amy Moore | Expérience généraleSamantha and her team on Brandt Pike are the best! I use them for propane, boxes and accessories. I will be back for a storage unit with them soon.
mike carter | Expérience généraleLe personnel était amical et serviable. I had to switch my reservation to a bigger unit and it went quickly. Also rented a van, the online pickup and drop off was very easy and quick. I would definitely recommend to anyone.
Michelle Hiles | Premières impressionsthe staff is exceptional I would like to say they were really nice and help me out and show me everything it was really a good experience thank you.
tara kelly | Premières impressionsI didn't actually get to rent a unit . The website was not working properly for me to actually complete the set up. I got to the store and there was something wrong with i don't know what to where they could only register through mobile and that was was down 路♀️Maybe it had something to do with the storm idk. But I didn't get a unit here and the guys were awesome ALLLL of them類
TAKIA HIGH | Online Move InClean safe place to store
Margaret Anderson | Premières impressionsStaff and Management are great!
Jasmine Musick | Expérience généraleThe wait time for service inside the store is terrible. The process takes entirely too long - I believe the problem is exacerbated by a cumbersome computer program. Yesterday, there was only one person behind the counter which doesn't help matters either. Overall, the facility is clean but there is a problem area at the rear north entrance. The downspout discharges right into the area for loading and unloading making things messy on a regular day and treacherous during the winter.
sherry parnell | Expérience généraleThe staff are always friendly and easy to work with. They make sure you have everything you need. We've used Brant Pike U Haul several times in the last few years and always have an excellent experience!!!
DICK MOORE | Expérience généraleWouldnt recommend to someone i hated. No willingness to fix their own mistakes. Places blame on customer and managers attitude was less than pleasant i will not be using uhauls services again this experience was absolutely ridiculous. Learn how to speak to customers and learn how to fix the problems that your employees caused.
Alexis gabbard | Expérience généraleExcellent facility. Easy to get in and out of and staff were fantastic!
Cathy Wells | Expérience généraleThere was a dead mouse in the hallway but other than that a very convenient and safe experience.
KRISTA STEINKE | Online Move InSamantha Hall, gave excellent customer service and answered all my questions and help solve an issue I was looking for solution. She went over and above by offering me a great solution to move my items for Columbus to the storage on Riverside. I really are her expertise and welcoming attitude.
John Little | Premières impressionsU-haul is excellent and very busy. But everything went smoothly.
lisa stump | Expérience généraleWhen they first opened up a storage facility in Huber Heights, I reserved a storage locker then, and have been impressed at how Samantha has run this facility!
scott fujimoto | Premières impressionsI was there 3 years with no added benefits, but my storage fee went up every year. Otherwise it was a good experience and the staff was always helpful and friendly.
melissa williams | Expérience généraleYou guys are very professional veryhelpful employees always keep up the excellent job . Take care God bless and stay safe .
Anita Powell | Expérience généraleI was told at time of rental that once the contract was closed a refund would be issued at a prorated rate for time not used. That's why I moved from my previous storage unit to UHaul. I have been a customer for 3 years. I made my payment on the 23rd and moved out on the 26th and was told sorry no can do. Total of 3 days used. I will never rent or refer anyone to rent from uhaul again as we were lied to. I would like someone for corporate to contact me with regards to this issue at 937-409-3587
Kristen Vagedes | Expérience généraleI have never used a storage facility before. I can only compare and contrast to other facilities that I have seen by assisting friends and associates to move their belongings. I would say that this facility appears to be Average to Above Average. Time will tell the truth.
VAUGHN RIDGEL | Premières impressionsEveryone was friendly. I will return.
Kash Bailey | Expérience généraleEverything was good. Liked the carts that could be used. Would be good to have a cart that you could put mattresses and box springs in. I as very nice you had a place where things could be donated
Cathy Wells | Premières impressionsLiza and Samantha took care of me.They were both very friendly and courteous! I will recommend U Haul to any friends and family looking for storage units.
patricia harshman | Premières impressionsThe UHaul rep was very helpful, Knowledgeable, and kind. He explained everything and even offered to walk us to our storage area. Outstanding customer experience!
Mark Witt | Premières impressionsFriendly and helpful staff, worked efficiently to accommodate my needs. The facility is clean and well-maintained.
MICHAEL GAREE | Premières impressionsSo we went in and just double checked to make sure everything was ready before we went to the unit. Plus i didn't know where it was so i needed directions since the online map was broken. Scott was really nice and very helpful. He showed us the demo unit to make sure i got the right one and even walked us to the unit and showed us how to get in and what to do after hours, which wasn't in the instructions online. He also made sure we had a lock because there wasn't one in the unit and he got us a swipe card and made sure it worked for us.
Morgynn Venters | Online Move InOutstanding
joedy berry | Expérience généraleOverall Great Company and Friendly staff at this location!
Jamie Jackson | Expérience généraleThe counter person wasn't very friendly, but the actual storage unit is much better than I had expected.
Janine Manuel | Premières impressionsThe customer service clerk, Brianna, was very efficient, friendly and checked us out with ease. The storage facility is awesome, clean and very easy to navigate. I would recommend this facilty highly.
Rachelle Martin | Premières impressionsGreat service. Clean!! Thank you!
Lisa Wines | Expérience généraleStaff were very helpful and informative!
kathy moore | Expérience généraleI would recommend this facility!! I was more than satisfied with my experience!!
robin duckro | Expérience généraleI was overcharged, instead of $60 I paid $90 and when I called them to tell them? Oh, we will tell our supervisor and get this fixed. Never happened. More than 1 person needs to be there too
Amy Marcum | Expérience généraleMy alarm would go off every time I would enter my storage locker. Say had a problem giving me my free monthly storage which means I had to travel from Springfield Ohio to Hubert heights 3 times.
Ricky Hughes | Expérience généraleItems covered in bird poop and dirt on it every time I visited (very gross). I emailed a 'samantha hull' multiple times about it, w/ no replies. The price was raised, and so that was it for me.
Denee Jones | Expérience généraleGood location, easy access.
Anthony Kovar | Expérience généraleThe staff was wonderful
David Mobley | Expérience généraleclean place...could live there...just kidding very courteous and knowledgeable. It is a spotless and very well maintained facility.
Michael Deere | Premières impressionsThe truck that I was assigned had really bad steering issues. Other than that the staff was a great help with all my needs
Dean St John | Premières impressionsHad a good experience here, I just couldn't afford the price any longer so I had to move to a different facility.
Elizabeth Martone | Expérience généraleS.O.
Jeremy glantz | Expérience généraleGreat service
Keenan Brown | Expérience généraleThis U-Haul facility was great. Very clean and easy access. The employee were extremely helpful. Would use this facility again.
Nancy Carr | Expérience généraleThe staff was very helpful, facility clean and well maintained I would definitely go back when needed.
Stacey Thies | Expérience généraleMade a reservation for a storage unit on July 18 or 19 for the 22nd. Came in on the 22nd and computers were down so I couldn't get my unit. Came back on the 23rd 2 same thing,.couldn't get my unit.
ronald sexton | Premières impressionsSchedule a truck pickup and no reservation . Then when went to drop my I couldn't unload because they lied and had the storage locked and now I have to pay my movers 290 move to come back today .
Chris Brown | Premières impressionsStorage unit had leak in ceiling which got my unit wet along with created black mold in my storage unit. Cannot get a manager to call me back about this. Poor communication within this store.
Dustin Fessler | Expérience généraleProvided excellent service when renting the storage locker and answered all my questions after rental. Would recommend renting at this location.
William Foster | Expérience généraleVery good experience. The staff and especially the manager were extremely helpful.
bill ritchey | Expérience généraleEverything was good
Joel Harris | Premières impressionsThanks for your Support.
Ethel Charles | Premières impressionsI was pleased with the staff and the truck
cynthia gray | Expérience généraleExcellent experience, very helpful
Shabree Rutlidge | Premières impressionsVery clean, very secure, nice people, fair price. It's nice to have carts for muse, and the cleanest restrooms I've ever seen.
Maria Imes | Premières impressionsThe staff was wonderful and helpful. The only thing that was frustrating was u-haul's insurance policy; I don't want, nor need insurance on my items. I don't store my valuables away from me.
Denee Jones | Premières impressionsWe were pleased with the unit and the employees that we dealt with. Would definitely recommend it .
cindy platt | Expérience généraleThe gentleman was very helpful and very friendly. I didn't feel intimidated like I did at the other storage place I was recently at. Keep employees like him always employed with you. He was AWESOME!!!
cheyenne inman | Premières impressionsThis uhaul storage location is absolutely excellent! I wish all the uhaul storage location's should be updated just like Brandt pk. Thank you for having such a clean and well managed business!
Christina Rice | Expérience généraleSamantha was great!!
rebecca booher | Premières impressionsAll around great service by the 3 different people that waited on me.
Amy Hensley | Expérience généraleThank you Bonny for the superior service.
Debbie Cooper | Expérience généraleStart to finish, complete disappointment. I had one free month storage because of a one-way rental. However, experience was so bad that I never moved my things in. Got unit on 3/30/19.Closed out 3/31.
Satarah Thomas | Expérience généraleI had an outside unit and did have some mildew damage on one piece of furniture, but everything else was fine. Most everybody was very nice and helpful
LINDA MICHAELS | Expérience généraleI was upset to find out an employee gave me false info. I was told if I closed out my storage unit mid month, if I was paid up on my rent and left the unit clean I would get a partial refund.
beth hallman | Expérience généraleSamantha and team did a great job of informing us and keeping our valuables secure, Thank you for a great experience The Gross's
Harold Gross | Expérience généraleIssue was resolved immediately and way above expectations.
chad balser | Expérience généralevery polite young man and very helpful
Donna Grusenmeyer | Premières impressionsPleasant experience. Staff is very nice and helpful.
Sandra Ellerbe | Premières impressionsefficient
Carol Hutchins | Expérience généraleClean facility and great customer service
Jeannie Jarmusz | Premières impressionsVery well kept
peggy jenkins | Expérience généraleA number one!
Kristin Maier | Premières impressionsUpon arriving in Springfield Ohio from Warren Mich my storage wasn't available leaving me to leave my property and UHAUL truck parked on a public street for 4 days😥😥...then being rerouted to Huberhe
Sherry Manuel | Premières impressionsThe people there are so welcomeing that they make you feel like family. I wish all store's had your employees.
Diane Roberts | Premières impressionsStaff was always knowledgeable and friendly. Storage facility was very nice and well maintained. I like that you had to swipe in and out and I like that "heated" units were offered.
Mandi Lancaster | Expérience généraleOutstanding service people in huber heights
Stephanie Ball | Premières impressionsexcellent service and made the process very comfortable
William Foster | Premières impressionsAll of the ladies helping me proved excessively helpful, sincere, and friendly in all interactions. I truly felt like a welcomed guest.
David Johnson | Expérience généraleI enjoyed storing my belongings here.
Kandice Mascall | Expérience généraleEvery thing was good except the one light on trailer was broke and was charged more than we were quoted
dawn chase | RéservationThe employees are wonderful. Very pleasant and always helpful.
Amanda Masten | Expérience généraleIt was awesome
Mark Modlin | Expérience généraleSam.....the manager is a great asset to your company. She will do what it takes to go above and beyond for for people!!
Pamela Erd | Expérience généraleGreat experience
JAMES BROWNING | Expérience généraleNa
Katya Lindsey | Expérience généraleExcellent service received
LINDA MICHAELS | RéservationMerci
james crouch | Expérience généraleA little more than I want to pay but what do you do
JAMES BROWNING | RéservationFantastic customer service!
Amy Dallis | Expérience généraleHad very good understanding of my needs and approached them in a professional manner. Thanks for the help.
William McCormack | RéservationI was not at facility, since we contracted for U-boxes for a local move online. Boxes were delivered and picked up on time, and they were clean and ready to use. Driver was friendly & professional.
Lorinda Rotterman | Expérience généraleGreat staff. Excellent customer service.
Patricia Chambers | Expérience généraleGood service, overall was a good experience
Javier Alvarez | Expérience généraleWere helpful in finding storage and did not try sell me on using the unit when I went to cancel.
Tanner Grindel | RéservationTaylor was the employee who originally assisted me with the unit rental. I had interactions with her and other employees including the Manager Samantha. All very helpful and professional.
Kevin Temple | Expérience généraleHorrendous experience. Mostly because I've never been there and yet my bank account was debited for a Ubox which I dont have and last had in Lexington, KY. Still haven't been refunded. Appaled
Paula Bradley | Expérience généraleCould have done without paying insurance or providing a copy of home owners policy Its our stuff I think we should be able to decide if what we have in there is worth insuring or not Good otherwise
Anthony Mayrer | Expérience généraleThe only problem I experienced was waiting in line and the computer being down. Service was a little slow.
Donald Wogoman | Expérience généraleSarah the driver Wo delivered and picked up was helpful and efficient.
Cathy Wilson | Expérience généraleConstant problems with billing. Issue with dust covering all my belongings due to open ceilings.
Oda Holliday | Expérience généraleAll good, no complaint
Jerrard Erisman | Expérience généraleDelightful people and overall experience
john farrier | Expérience généraleDifficult to get staff to help. Manager acted like she couldn't be bothered when billing issue came up. Also feel that I should have gotten money back when vacating unit 1/2 way through month.
Julie Howard | Expérience généraleI will use them again !!!!
james creamer | Expérience générale