Customer Reviews for U-Haul Moving & Storage of Huber Heights

Évaluation :

5

Great experience all around. Easy pick up / easy return. Clean vehicle and helpful staff. No issues whatsoever, would reccomend

Évaluation :

3

Had difficulty returning trailer after hours.

Évaluation :

5

Somebody had smoked on the truck before us, but Samantha was very proactive and we are very happy with the way it all worked out. We've used this location before and will not hesitate to do so again. Thanks for everything!

Évaluation :

4

Ok so this was not my choice pick up location. I was sent here after the trailer I reserved disappeared from the lot I reserved it at. Though the employees did not seem too concerned that one of their trailers was gone. So after a 45 minute out of my way detour I go the trailer. However now I'm running 1 hour and a half late consequently this put me behind and I had to extend my contract a day. So the staff here was nice given the situation.

Évaluation :

3

Van was noisy and not very clean unknown bug inside on the window? 👁👁But It truly was a blessing to have a rental place so close me & so easy to rent a vehicle from these owners and people working there were a SO kind!! I would definitely rent again from here & i would definitely recommend it too.

Évaluation :

5

Everything was perfect. Have already set my next rental up for Monday. Thanks to everyone for the great service

Évaluation :

5

Rented the 6 x 12 enclosed trailer. Worked out perfectly for moving household items into storage!

Évaluation :

5

Everyone there was amazing.

Évaluation :

5

Reserving a trailer via your 800 number was a nightmare! My pickup location request was ignored, and somebody reserved the trailer at a location that was an hour round trip from my house -- that's 2 hours round trip to pick up and drop off the trailer. Next day I canceled taht reservation and made reservation directly with my preferred location. 800 number is not helpful at all.

Évaluation :

5

Everything was great! I even got your Cargo Van back early! Merci!

Évaluation :

5

This store does amazing job !!!Thanks so much for all you do!

Évaluation :

5

Perfecto

Évaluation :

5

Passenger side door pocket full of trash, drink cup, plastic bottle. Inside windshield needs cleaned. I know it's not a big deal but the survey asked! The van operated perfectly.

Évaluation :

1

If I had to put it into the greatest perspective, I would suggest the one associate in the place who knows how to run “the system” losing her mind from the transaction previous to mine, while letting everyone know her boss could come and get the keys right now (never saw a boss) and that she's the only person that ever works in the place open to close. There was another lady attempting to help, explaining how she's only been trained to clean the trucks. The system was also down for a period while we were there, which apparently had something to do with Arizona. I will say for the main lady I dealt with when I returned the trailer, she was in a much better mood and apologized for earlier, I assume attempting to grasp at any chance that I would ever re-enter this establishment.

Évaluation :

5

Upon my trip to rent storage the system to the store operations had shut down and Ms.Candace had to enter it manually I am very grateful that she went above and beyond to make sure I got storage thank you.

Évaluation :

5

Customer service was great!

Évaluation :

5

Good customer service

Évaluation :

5

Easiest drop off ever, great job!

Évaluation :

4

This is by far your best location in greater Dayton. "Roger Rabbit" took great care of me. Would have rated 5 stars, but drop off took forever. I'll be back!

Évaluation :

4

The truck did not have cruise control. I drove 500 miles with no cruise control. I am not sure why u-haul would have vehicles without this basic provision.

Évaluation :

5

Nothing. Fast and easy to drop off the truck.

Évaluation :

5

The location of the actual vehicle is hard to find and left us wondering around the lot in the rain. It would be nice to have the rented vehicles for the day in a certain area.

Évaluation :

5

I was sent a link to my phone about updating if my gas were incorrect. I was told I could only use the link if there was an issue. Unfortunately I do not have unlimited data on my phone and would not have been able to make any corrections. I was told this was the only way it could be corrected. Personally I think this is bad business, because not everyone has a smart phone or unlimited data. Otherwise my experience was positive.

Évaluation :

5

Great service

Évaluation :

5

I can't say enough about my Uhaul in Huber Heights, the staff is always kind and very helpful. I want to give a special shout out to Melissa for being so amazing! Thank you all!

Évaluation :

2

Rude.

Évaluation :

5

Get some extra help for your workers. They were all wonderful but I can tell that they were over worked. They still kept a smile on their face and never gave negative energy. They deserve a lunch in, gift card, or even bonus on their check.

Évaluation :

1

Make sure uhaul is clean before you let a customer take it from the lot. Also, someone needs to figure out the system. They couldn't even find my name in the system.

Évaluation :

5

See you again soon when I have to unload my storage into my home you will get my service I will wear at one of your trucks again very liable trucks very reasonable rates thank you

Évaluation :

4

Truck was a trooper. Loaded it all the way down and ran like a champ. Surprisingly better fuel economy than I thought it would be.

Évaluation :

5

Gas info wasn't perfect, would like more accurate fuel level.

Évaluation :

1

Verify trailer is in safe working order. Wheel straps were cut. Pictures taken

Évaluation :

2

Get better help and friendlier help. The person we spoke with about storage was very rude. Then when we checked in equipment the lady who met us outside was wonderful but staff inside was to slow and not enough staff to be allowed to check in customers.

Évaluation :

3

I reserved a 5x9 trailer. When i picked it up, nobody mentioned that you changed it to a 6x12 trailer and charged me 10$ more without my consent or agreement. This is shady. Despicable business practice. I will not be using your services or products again, and i will advise anyone i know to avoid your company. Don't rip people off.

Évaluation :

1

Made reservation online for utility trailer. Arrived at requested location. Upon arrival found out that reservation had been sent to different location. Location was approximately 15 miles in opposite direction from where I needed to move. With current cost of gas. Entirely unacceptable.

Évaluation :

5

We were in and out quickly and effectively wonderful customer service

Évaluation :

2

The process of opening a business "corporate" account is not worth the hassle! they have conflicting pricing that I mentioned and they would not honor the price that is posted. because the signage have not came in yet for them to replace the pricing. the headache I went through to register for a business account again is not worth it! I spent time on the phone for them to have spelled my business name wrong and then I had to spend the same amount of time in person for them to correct what was entered. And I still had to use my personal information instead of the business account I created. I went into the space and a huge rat trap sat in the middle of the floor now I question will my business inventory be safe in this location, Should I be worried about rat dropping and damaged boxes. I'm giving this 3 months instead of 12 months.

Évaluation :

2

Truck drove horrible and the app is absolutely useless . 4 people were either picking up or dropping off and all said (don't use the app it is horrible)

Évaluation :

4

The attendant marked the fuel gauge as on 1/4 tank everything else about the truck was fine I was only traveling 54 miles and almost ran out of gas spent $25 then spent another $25 to return it w/1/4 tank my fault for not checking their fault for false gas reading

Évaluation :

1

When I went to drop off truck the front desk lady was very rude. I will not be going back

Évaluation :

5

Things were messed up with my reservation over the phone at the call center but Samantha and roger (rabbit) went above and beyond what I expected. I was highly impressed with everything they did to not only fix things for me but also to ease some of the stress I was under. Talk about great customer service and truly caring about each person that walks through their doors!!! I e never had a good experience with uhaul and dreaded using them again but Samantha and Roger changed my opinion. Thank you to both of them for all they did for me and my kids

Évaluation :

4

Staff seemed awfully busy

Évaluation :

5

Very friendly staff and clean facility

Évaluation :

3

Young lady was not very friendly and gave bad entry directions. Also the lock from previous renter was left on unit and I had to get another associate to help. She told me the lock would be inside the unit. Gentlemen who helped was nice; however he was complaining about other associates out loud!!

Évaluation :

5

The staff were so nice to me. Excellent score for them!!

Évaluation :

3

Nice people in the office. The only thing I didn't like was how the price was raised a considerable amount since I reserved the unit, and was never notified of this price change.

Évaluation :

5

Everyone was very nice,and Patient. Will definitely come back and Highly recommend future Customer to support their Business.

Évaluation :

5

Excellent service à la clientèle

Évaluation :

1

The staff at the counter was helpful. The GM was unreasonable and has poor customer service. The back doors and passcode are not working and have not been repaired.

Évaluation :

4

Charging for extra hours access is greedy

Évaluation :

5

I should have received a refund for the unused that was paid in advance. Surely it's not going to break your company that would be good customer service the fair thing to do. Seeing that I broke my arm and I've been off work and could really use the extra money.

Évaluation :

5

Good service

Évaluation :

4

I couldn't clear out my storage unit in early 2020 because of COVID-19 and I had to cancel my flight to the USA. Now, with the COVID variant, in 2021, I still had to delay my flight to the USA. Unfortunately, the rates had increased a fair amount during this period so I was not too pleased. You might have thought about special cases, such as internationals, like myself, especially 60 plus in age, unable to travel to collect belongings, with difficulties getting vaccinated, during the world- wide pandemic. Other than this, the experience was good.

Évaluation :

5

The cashier and manager was very friendly and got us in and out quickly

Évaluation :

4

Facility was great, staff was Awsome even while dealing with some administrative issues. I would highly recommend this facility.

Évaluation :

3

Normal service

Évaluation :

5

Excellent and speedy response to an inquiry after my spouse said he had closed out the account. Great service, great personality. Thanks again.

Évaluation :

5

The staff was very friendly and very helpful and I would recommend using the Brandt Pike office any time

Évaluation :

5

Nice, clean facility. A tall, thin gentleman with a beard help me. He was accommodating and okey. He was also working his butt off. Maybe a raise is in order for him. I think his name is Dennis

Évaluation :

5

Samantha and her team on Brandt Pike are the best! I use them for propane, boxes and accessories. I will be back for a storage unit with them soon.

Évaluation :

5

Le personnel était amical et serviable. I had to switch my reservation to a bigger unit and it went quickly. Also rented a van, the online pickup and drop off was very easy and quick. I would definitely recommend to anyone.

Évaluation :

5

the staff is exceptional I would like to say they were really nice and help me out and show me everything it was really a good experience thank you.

Évaluation :

1

I didn't actually get to rent a unit . The website was not working properly for me to actually complete the set up. I got to the store and there was something wrong with i don't know what to where they could only register through mobile and that was was down 路‍♀️Maybe it had something to do with the storm idk. But I didn't get a unit here and the guys were awesome ALLLL of them類

Évaluation :

5

Clean safe place to store

Évaluation :

5

Staff and Management are great!

Évaluation :

3

The wait time for service inside the store is terrible. The process takes entirely too long - I believe the problem is exacerbated by a cumbersome computer program. Yesterday, there was only one person behind the counter which doesn't help matters either. Overall, the facility is clean but there is a problem area at the rear north entrance. The downspout discharges right into the area for loading and unloading making things messy on a regular day and treacherous during the winter.

Évaluation :

5

The staff are always friendly and easy to work with. They make sure you have everything you need. We've used Brant Pike U Haul several times in the last few years and always have an excellent experience!!!

Évaluation :

2

Wouldnt recommend to someone i hated. No willingness to fix their own mistakes. Places blame on customer and managers attitude was less than pleasant i will not be using uhauls services again this experience was absolutely ridiculous. Learn how to speak to customers and learn how to fix the problems that your employees caused.

Évaluation :

5

Excellent facility. Easy to get in and out of and staff were fantastic!

Évaluation :

5

There was a dead mouse in the hallway but other than that a very convenient and safe experience.

Évaluation :

5

Samantha Hall, gave excellent customer service and answered all my questions and help solve an issue I was looking for solution. She went over and above by offering me a great solution to move my items for Columbus to the storage on Riverside. I really are her expertise and welcoming attitude.

Évaluation :

5

U-haul is excellent and very busy. But everything went smoothly.

Évaluation :

1

When they first opened up a storage facility in Huber Heights, I reserved a storage locker then, and have been impressed at how Samantha has run this facility!

Évaluation :

4

I was there 3 years with no added benefits, but my storage fee went up every year. Otherwise it was a good experience and the staff was always helpful and friendly.

Évaluation :

5

You guys are very professional veryhelpful employees always keep up the excellent job . Take care God bless and stay safe .

Évaluation :

1

I was told at time of rental that once the contract was closed a refund would be issued at a prorated rate for time not used. That's why I moved from my previous storage unit to UHaul. I have been a customer for 3 years. I made my payment on the 23rd and moved out on the 26th and was told sorry no can do. Total of 3 days used. I will never rent or refer anyone to rent from uhaul again as we were lied to. I would like someone for corporate to contact me with regards to this issue at 937-409-3587

Évaluation :

4

I have never used a storage facility before. I can only compare and contrast to other facilities that I have seen by assisting friends and associates to move their belongings. I would say that this facility appears to be Average to Above Average. Time will tell the truth.

Évaluation :

5

Everyone was friendly. I will return.

Évaluation :

5

Everything was good. Liked the carts that could be used. Would be good to have a cart that you could put mattresses and box springs in. I as very nice you had a place where things could be donated

Évaluation :

4

Liza and Samantha took care of me.They were both very friendly and courteous! I will recommend U Haul to any friends and family looking for storage units.

Évaluation :

5

The UHaul rep was very helpful, Knowledgeable, and kind. He explained everything and even offered to walk us to our storage area. Outstanding customer experience!

Évaluation :

5

Friendly and helpful staff, worked efficiently to accommodate my needs. The facility is clean and well-maintained.

Évaluation :

5

So we went in and just double checked to make sure everything was ready before we went to the unit. Plus i didn't know where it was so i needed directions since the online map was broken. Scott was really nice and very helpful. He showed us the demo unit to make sure i got the right one and even walked us to the unit and showed us how to get in and what to do after hours, which wasn't in the instructions online. He also made sure we had a lock because there wasn't one in the unit and he got us a swipe card and made sure it worked for us.

Évaluation :

5

Outstanding

Évaluation :

5

Overall Great Company and Friendly staff at this location!

Évaluation :

4

The counter person wasn't very friendly, but the actual storage unit is much better than I had expected.

Évaluation :

5

The customer service clerk, Brianna, was very efficient, friendly and checked us out with ease. The storage facility is awesome, clean and very easy to navigate. I would recommend this facilty highly.

Évaluation :

5

Great service. Clean!! Thank you!

Évaluation :

5

Staff were very helpful and informative!

Évaluation :

5

I would recommend this facility!! I was more than satisfied with my experience!!

Évaluation :

3

I was overcharged, instead of $60 I paid $90 and when I called them to tell them? Oh, we will tell our supervisor and get this fixed. Never happened. More than 1 person needs to be there too

Évaluation :

4

My alarm would go off every time I would enter my storage locker. Say had a problem giving me my free monthly storage which means I had to travel from Springfield Ohio to Hubert heights 3 times.

Évaluation :

3

Items covered in bird poop and dirt on it every time I visited (very gross). I emailed a 'samantha hull' multiple times about it, w/ no replies. The price was raised, and so that was it for me.

Évaluation :

5

Good location, easy access.

Évaluation :

5

The staff was wonderful

Évaluation :

5

clean place...could live there...just kidding very courteous and knowledgeable. It is a spotless and very well maintained facility.

Évaluation :

4

The truck that I was assigned had really bad steering issues. Other than that the staff was a great help with all my needs

Évaluation :

4

Had a good experience here, I just couldn't afford the price any longer so I had to move to a different facility.

Évaluation :

2

S.O.

Évaluation :

5

Great service

Évaluation :

5

This U-Haul facility was great. Very clean and easy access. The employee were extremely helpful. Would use this facility again.

Évaluation :

5

The staff was very helpful, facility clean and well maintained I would definitely go back when needed.

Évaluation :

1

Made a reservation for a storage unit on July 18 or 19 for the 22nd. Came in on the 22nd and computers were down so I couldn't get my unit. Came back on the 23rd 2 same thing,.couldn't get my unit.

Évaluation :

1

Schedule a truck pickup and no reservation . Then when went to drop my I couldn't unload because they lied and had the storage locked and now I have to pay my movers 290 move to come back today .

Évaluation :

1

Storage unit had leak in ceiling which got my unit wet along with created black mold in my storage unit. Cannot get a manager to call me back about this. Poor communication within this store.

Évaluation :

5

Provided excellent service when renting the storage locker and answered all my questions after rental. Would recommend renting at this location.

Évaluation :

5

Very good experience. The staff and especially the manager were extremely helpful.

Évaluation :

4

Everything was good

Évaluation :

5

Thanks for your Support.

Évaluation :

5

I was pleased with the staff and the truck

Évaluation :

5

Excellent experience, very helpful

Évaluation :

5

Very clean, very secure, nice people, fair price. It's nice to have carts for muse, and the cleanest restrooms I've ever seen.

Évaluation :

5

The staff was wonderful and helpful. The only thing that was frustrating was u-haul's insurance policy; I don't want, nor need insurance on my items. I don't store my valuables away from me.

Évaluation :

5

We were pleased with the unit and the employees that we dealt with. Would definitely recommend it .

Évaluation :

5

The gentleman was very helpful and very friendly. I didn't feel intimidated like I did at the other storage place I was recently at. Keep employees like him always employed with you. He was AWESOME!!!

Évaluation :

5

This uhaul storage location is absolutely excellent! I wish all the uhaul storage location's should be updated just like Brandt pk. Thank you for having such a clean and well managed business!

Évaluation :

5

Samantha was great!!

Évaluation :

5

All around great service by the 3 different people that waited on me.

Évaluation :

5

Thank you Bonny for the superior service.

Évaluation :

1

Start to finish, complete disappointment. I had one free month storage because of a one-way rental. However, experience was so bad that I never moved my things in. Got unit on 3/30/19.Closed out 3/31.

Évaluation :

4

I had an outside unit and did have some mildew damage on one piece of furniture, but everything else was fine. Most everybody was very nice and helpful

Évaluation :

4

I was upset to find out an employee gave me false info. I was told if I closed out my storage unit mid month, if I was paid up on my rent and left the unit clean I would get a partial refund.

Évaluation :

5

Samantha and team did a great job of informing us and keeping our valuables secure, Thank you for a great experience The Gross's

Évaluation :

5

Issue was resolved immediately and way above expectations.

Évaluation :

5

very polite young man and very helpful

Évaluation :

5

Pleasant experience. Staff is very nice and helpful.

Évaluation :

5

efficient

Évaluation :

5

Clean facility and great customer service

Évaluation :

5

Very well kept

Évaluation :

5

A number one!

Évaluation :

1

Upon arriving in Springfield Ohio from Warren Mich my storage wasn't available leaving me to leave my property and UHAUL truck parked on a public street for 4 days😥😥...then being rerouted to Huberhe

Évaluation :

5

The people there are so welcomeing that they make you feel like family. I wish all store's had your employees.

Évaluation :

5

Staff was always knowledgeable and friendly. Storage facility was very nice and well maintained. I like that you had to swipe in and out and I like that "heated" units were offered.

Évaluation :

5

Outstanding service people in huber heights

Évaluation :

5

excellent service and made the process very comfortable

Évaluation :

5

All of the ladies helping me proved excessively helpful, sincere, and friendly in all interactions. I truly felt like a welcomed guest.

Évaluation :

5

I enjoyed storing my belongings here.

Évaluation :

4

Every thing was good except the one light on trailer was broke and was charged more than we were quoted

Évaluation :

5

The employees are wonderful. Very pleasant and always helpful.

Évaluation :

5

It was awesome

Évaluation :

5

Sam.....the manager is a great asset to your company. She will do what it takes to go above and beyond for for people!!

Évaluation :

5

Great experience

Évaluation :

3

Na

Évaluation :

5

Excellent service received

Évaluation :

5

Merci

Évaluation :

5

A little more than I want to pay but what do you do

Évaluation :

5

Fantastic customer service!

Évaluation :

5

Had very good understanding of my needs and approached them in a professional manner. Thanks for the help.

Évaluation :

5

I was not at facility, since we contracted for U-boxes for a local move online. Boxes were delivered and picked up on time, and they were clean and ready to use. Driver was friendly & professional.

Évaluation :

5

Great staff. Excellent customer service.

Évaluation :

5

Good service, overall was a good experience

Évaluation :

4

Were helpful in finding storage and did not try sell me on using the unit when I went to cancel.

Évaluation :

5

Taylor was the employee who originally assisted me with the unit rental. I had interactions with her and other employees including the Manager Samantha. All very helpful and professional.

Évaluation :

1

Horrendous experience. Mostly because I've never been there and yet my bank account was debited for a Ubox which I dont have and last had in Lexington, KY. Still haven't been refunded. Appaled

Évaluation :

5

Could have done without paying insurance or providing a copy of home owners policy Its our stuff I think we should be able to decide if what we have in there is worth insuring or not Good otherwise

Évaluation :

5

The only problem I experienced was waiting in line and the computer being down. Service was a little slow.

Évaluation :

5

Sarah the driver Wo delivered and picked up was helpful and efficient.

Évaluation :

2

Constant problems with billing. Issue with dust covering all my belongings due to open ceilings.

Évaluation :

5

All good, no complaint

Évaluation :

5

Delightful people and overall experience

Évaluation :

2

Difficult to get staff to help. Manager acted like she couldn't be bothered when billing issue came up. Also feel that I should have gotten money back when vacating unit 1/2 way through month.