Charge customers after they turn the keys and truck in and not days later lying to me that I went over miles instead of charging me days later.. I will never recommend or use uhaul againAaliyah M.
Customer Reviews for U-Haul Moving & Storage of Huber Heights
Pour nous contacter
Huber Heights, OH 45424
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Great ðŸ‘Laura V.
Went to beavercreek location first, they sent me to place not even open; wanted mobile pick up which didn't work. But once we got to Huber heights location everything went really well !!!Kelsey C.
Le client n'a pas laissé de commentaire.robert W.
The gas tank only had 1/4 tank, would be nice if there was more gas especially in a big truck.Nicole H.
First time renting at this location. Wide selection, staff was very friendly and helpful, easy pick up and drop off . Merci.Ellen R.
Excellent service à la clientèleMARCHELL M. | Expérience générale
The staff at the counter was helpful. The GM was unreasonable and has poor customer service. The back doors and passcode are not working and have not been repaired.david p. | Expérience générale
The storage and the rental of the truck was easy and simple and the staff are great.Marchell M.
Le client n'a pas laissé de commentaire.Keith A.
Rabbit was super helpful and Samantha was able to help me upgrade to a bigger storage unit that wasn't listed on the website. I've used this location multiple times and everything is safe and well maintained. Please keep up the great work!Jennifer F.
I had a unique situation I was trying to help my mother who is a senior with. I explained my situation to Samantha and she was extremely helpful finding me the best affordable solutions for what I needed at the time. I was surprised how perfectly my mother's 2 bedroom apartment things fit in 2 U-Cubes. The included furniture blankets were used and appreciated.I believe I met the majority of the staff during this time. All were friendly and helpful. I truly thank you for helping me help my mother.DWAYNE E.
Le client n'a pas laissé de commentaire.Deborah M.
Just need to make sure when an accessory is requested that it is available. Can be inconvenient when on a tight schedule and you have to find an alternative. Would go back.Tim E.
Le client n'a pas laissé de commentaire.Benjamin C.
Le client n'a pas laissé de commentaire.Tasha W.
The sales rep with the nick name rabbit was amazing and did his job very well. Explained everything in good detail. No confusion or concerns.Timothy S.
Le client n'a pas laissé de commentaire.GARY C.
Le client n'a pas laissé de commentaire.John G. | Premières impressions
Le client n'a pas laissé de commentaire.Gina R. | Expérience générale
Le client n'a pas laissé de commentaire.Julie S.
Le client n'a pas laissé de commentaire.donna g. | Premières impressions
Le client n'a pas laissé de commentaire.ADAM J.
Le client n'a pas laissé de commentaire.Gilbert E. | Expérience générale
I don't know as far as I am concerned nothing. The girl that waited on us was very friendly and professional.Billy D.
I felt like you overcharged me when I only drove it about 11miles. $15 on gas for 11 miles sounds a bit of a rip off.Austin N.
Le client n'a pas laissé de commentaire.Jeremy E.
Le client n'a pas laissé de commentaire.Virgil S.
Le client n'a pas laissé de commentaire.Eric M. | Expérience générale
Le client n'a pas laissé de commentaire.Rashid W.
Quick and professional service. The provided rental service was easy to understand and straightforward. I would choose that facility again for future needs.Ryan G.
Le client n'a pas laissé de commentaire.Jennifer F. | Premières impressions
Have a friendly workerJoyce A.
Le client n'a pas laissé de commentaire.Christina S.
Le client n'a pas laissé de commentaire.Christopher V.
The manager helped me when I arrived and everything went smoothly. Very professional, organized and friendly. I feel like I was given excellent service from everyone I came in contact with. I would definitely recommend this location to anyone needing to rent a truck.RONALD W.
everyone at this location has always been helpful and the GM every time I rent has made my experience pleasantDonald P.
Le client n'a pas laissé de commentaire.katherine m. | Expérience générale
The roof had a hole in it and it decided to down pour that's when I discovered it. By that time it was to late. I tried to caulk it to help but didn't have the right caulk.Peter D.
Le client n'a pas laissé de commentaire.Nathan T. | Expérience générale
Le client n'a pas laissé de commentaire.Jimmy D.
All of the associates at the Huber Heights center in Ohio were very helpful during our recent move from Dayton to Lynchburg, VA. Roger, especially, made every effort to answer my questions and provide needed information that really made a difference in our move. With his help, I was able to concentrate on the actual move. Thanks Roger!Dan Z.
Charging for extra hours access is greedyDaniel T. | Expérience générale
Le client n'a pas laissé de commentaire.Drew R.
Le client n'a pas laissé de commentaire.Davide F.
Le client n'a pas laissé de commentaire.Phillip F.
Le client n'a pas laissé de commentaire.Drew C.
Le client n'a pas laissé de commentaire.Michael C.
Un travail bien faitRashid W.
Everything was greatStephen H.
Le client n'a pas laissé de commentaire.Ronjae M.
Le client n'a pas laissé de commentaire.kristina v. | Expérience générale
Le client n'a pas laissé de commentaire.Christopher M.
Le client n'a pas laissé de commentaire.Bert N.
Le client n'a pas laissé de commentaire.Deonna S.
Le client n'a pas laissé de commentaire.William S.
Very smooth transaction from beginning to the end. Guy was extremely pleasant and helpful when I dropped the trailer off. Would prefer to go here than anywhere else. Thank you for the great experience.Edward C.
Thanks for helping me as I have a pulmonary lung condition.Robert K.
Sam and her staff rock!carlos H.
Le client n'a pas laissé de commentaire.Virgil S.
Le client n'a pas laissé de commentaire.Carlton B.
The Uboxes need to be sealed better so they don't leak. Having had retail store management and ownership for over 40 years I can safely say the manager at the Huber Heights , Ohio location (who shall remain nameless) needs a course in customer relations. Where as John C, the traffic manager at the Ft Myers location, was the best UHaul person I've ever worked with as was the lady forklift driver who delivered and picked up my UBoxes. The national customer service personnel were also excellent, although limited on what they can do, and I talked to them many times. The only real problem is it averaged 35 minute+ wait times to get to the customer service people, and it didn't seem to matter what time of day I called. Also, make sure you know your 2000 lb. weight limit per Ubox does not include the weight of the UBox itself. Overall the UBox move worked ok but involved a lot of telephone calls.Dennis F.
Le client n'a pas laissé de commentaire.Ginger O.
Mobile check-in was a headache. I received good customer service from the staff at this location but would not recommend anyone try doing business with U-Haul through the mobile site.Ben R.
Le client n'a pas laissé de commentaire.Lorna C.
I should have received a refund for the unused that was paid in advance. Surely it's not going to break your company that would be good customer service the fair thing to do. Seeing that I broke my arm and I've been off work and could really use the extra money.Margaret A. | Expérience générale
Send roadside assistance faster. I had only rented the uhaul for maybe 3 hours and for 2 hours I sat and waited to be jumped. Then I returned the truck and the alarm at the store went off and I had to wait for police to arrive so they knew it wasn't my fault. Just all around a poor experience this time around. I've used uhaul hundreds of times over the years and this is the first real bad experience.Derek B.
Good serviceSarah H. | Premières impressions
I came in the weekend before to get my truck and understand the reservation got switched however the employees and the manager were very rude to me. Lucky I came back. It was close to my destination is why. I am a nurse if I were that rude to my patients I am sure I would get a reprimand. This time was a little bit better because I had someone set up the reservation for me and keep an eye one it. I was not really wanting to return but they talked me into it and spoke to me the whole way. Thank you to the other dealer that helped me. The manager and employees need to be nicer about how they answer their customers instead of nasty.Tiffany C.
Le client n'a pas laissé de commentaire.CHUCK A.
Le client n'a pas laissé de commentaire.Jessica A. | Online Move In
Roger was extremely helpful and friendly. Will definitely be back whether for a truck or boxes or supplies!Michele F.
Le client n'a pas laissé de commentaire.Amanda A.
Le client n'a pas laissé de commentaire.Stephen J.
Not notified on verification TEXT at pick-up. Had I been advised, I would have used the app to verify initial condition and fluid levels on truck.James M.
When I returned the truck after getting the gas Guage exactly between full and 3 quarters where it was when I picked it up. I was told I was charged 7 for gas. When I complained I was told I was wrong you owe it end of discussion . At that point I lost it and said a few choices words. Then your employee got in my face and told me to get the fuck out.. I will Never use uhaul again..Robert S.
Le client n'a pas laissé de commentaire.Jeremy C.
The guy who waited on me was exceptional. Funny, and made renting a truck from U-Haul a pleasant experience.Latisha V.
Le client n'a pas laissé de commentaire.David A.
Le client n'a pas laissé de commentaire.Dillon S.
Le client n'a pas laissé de commentaire.Vanetta B. | Expérience générale
Le client n'a pas laissé de commentaire.Vanetta B.
Le client n'a pas laissé de commentaire.MARIANNE S.
Le client n'a pas laissé de commentaire.Peggy M.
I was recently just charged an extra $10 after I was charged the price that I was given. I already filled the truck up with gas and the total was $95 and some change. That was on Saturday when it took out. However yesterday was Tuesday and I was charged $10 and some change now. I'm not very happy with being extra charged.Amber G.
Le client n'a pas laissé de commentaire.Jennifer H.
Le client n'a pas laissé de commentaire.CHUCK A.
The reps at this location are very rude and will lie to your face. Please find another location.Sharon H.
Le client n'a pas laissé de commentaire.Russell M.
Le client n'a pas laissé de commentaire.Elizabeth D.
Le client n'a pas laissé de commentaire.Rhonda O.
ABSOLUTE BEST EXPERIENCE!Kayla R.
Le client n'a pas laissé de commentaire.Christopher B.
Le client n'a pas laissé de commentaire.sandra L.
The crew is very efficient, qualified and nice. I lease about 24 times a year from this location!!Daniel R.
I couldn't clear out my storage unit in early 2020 because of COVID-19 and I had to cancel my flight to the USA. Now, with the COVID variant, in 2021, I still had to delay my flight to the USA. Unfortunately, the rates had increased a fair amount during this period so I was not too pleased. You might have thought about special cases, such as internationals, like myself, especially 60 plus in age, unable to travel to collect belongings, with difficulties getting vaccinated, during the world- wide pandemic. Other than this, the experience was good.Monica R. | Expérience générale
I called same day and got a van within an hour. Excellent service à la clientèle.Brenda M.
I returned after hours. The location was well lit, great location. Return instructions were clear, easy to follow. I received my return receipt early the next morning. Great experience.Christopher W.
Le client n'a pas laissé de commentaire.Brian B.
Everything was great...Keenan T.
The lady working was very professional and friendly. I was there at 7:15 a.m. on a Saturday morning, she had the store open, lights on and trucks staged and heating up for customers that were coming to pick them up. I will definitely use this location in the futureDon H.
Le client n'a pas laissé de commentaire.PATRICK W.
Le client n'a pas laissé de commentaire.Lisa G.
Le client n'a pas laissé de commentaire.kenneth S.
great group of people.... a please to rent from.... Samantha is the bestCHUCK A.
Not charge them extra 30$ for no reason.Dominic T.
Yes.I received a call from the mgr after we had the truck for about 5 days. I had to give her my card info again.I gave it to her, then she said I had the wrong truck??? The person that input the rental info did wrong.I am going to have to go to uhaul because I've received many charges on my my bank account.Pamela T.
Le client n'a pas laissé de commentaire.Rajah W.
Le client n'a pas laissé de commentaire.Sharron C.
Le client n'a pas laissé de commentaire.Terri P.
Le client n'a pas laissé de commentaire.Peggy M.
My only complaint is I was not able to get confirmation a truck would be available when I reserved the equipment. That forced me to reserve a backup truck and trailer with Penske. Otherwise it was a good experience overall.Christopher W.
Le client n'a pas laissé de commentaire.Timothy J. | Expérience générale
Le client n'a pas laissé de commentaire.MICHAEL W.
Le client n'a pas laissé de commentaire.Emily J. | Expérience générale
Everything the general manager and the shift manager were horrible and they falsified the original check list with mileage and gasMandi S.
Le client n'a pas laissé de commentaire.Tazia F. | Expérience générale
The cashier and manager was very friendly and got us in and out quicklyrandolf g. | Premières impressions
The staff here is awesome.Josephine I.
Truck was not in good condition though it looked clean it had ants that ended up in some of my belongings. The truck also had a vibration at highway speed that would be considered moderate and it also pulled to the right.Charles S.
Le client n'a pas laissé de commentaire.Joan S. | Expérience générale
Facility was great, staff was Awsome even while dealing with some administrative issues. I would highly recommend this facility.Raymond D. | Expérience générale
Le client n'a pas laissé de commentaire.Ronda w. | Premières impressions
Le client n'a pas laissé de commentaire.Paul F. | Premières impressions
Normal serviceLindsi T. | Premières impressions
Le client n'a pas laissé de commentaire.robert f. | Premières impressions
The staff was very friendly and very helpful and I would recommend using the Brandt Pike office any timeShelly S. | Premières impressions
Le client n'a pas laissé de commentaire.Misty D. | Premières impressions
Le personnel était amical et serviable. I had to switch my reservation to a bigger unit and it went quickly. Also rented a van, the online pickup and drop off was very easy and quick. I would definitely recommend to anyone.Michelle H. | Premières impressions
Le client n'a pas laissé de commentaire.JAMES F. | Premières impressions
the staff is exceptional I would like to say they were really nice and help me out and show me everything it was really a good experience thank you.tara k. | Premières impressions
Le client n'a pas laissé de commentaire.Johna L. | Premières impressions
Clean safe place to storeMargaret A. | Premières impressions
Le client n'a pas laissé de commentaire.Mary B. | Online Move In
Le client n'a pas laissé de commentaire.Deanndrea L. | Online Move In
Le client n'a pas laissé de commentaire.Jearlene M. | Online Move In
There was a dead mouse in the hallway but other than that a very convenient and safe experience.KRISTA S. | Online Move In
Samantha Hall, gave excellent customer service and answered all my questions and help solve an issue I was looking for solution. She went over and above by offering me a great solution to move my items for Columbus to the storage on Riverside. I really are her expertise and welcoming attitude.John L. | Premières impressions
When they first opened up a storage facility in Huber Heights, I reserved a storage locker then, and have been impressed at how Samantha has run this facility!scott f. | Premières impressions
I have never used a storage facility before. I can only compare and contrast to other facilities that I have seen by assisting friends and associates to move their belongings. I would say that this facility appears to be Average to Above Average. Time will tell the truth.VAUGHN R. | Premières impressions
Liza and Samantha took care of me.They were both very friendly and courteous! I will recommend U Haul to any friends and family looking for storage units.patricia h. | Premières impressions
So we went in and just double checked to make sure everything was ready before we went to the unit. Plus i didn't know where it was so i needed directions since the online map was broken. Scott was really nice and very helpful. He showed us the demo unit to make sure i got the right one and even walked us to the unit and showed us how to get in and what to do after hours, which wasn't in the instructions online. He also made sure we had a lock because there wasn't one in the unit and he got us a swipe card and made sure it worked for us.Morgynn V. | Online Move In
Le client n'a pas laissé de commentaire.Daniel C. | Premières impressions
The counter person wasn't very friendly, but the actual storage unit is much better than I had expected.Janine M. | Premières impressions
The gentleman was very helpful and very friendly. I didn't feel intimidated like I did at the other storage place I was recently at. Keep employees like him always employed with you. He was AWESOME!!!cheyenne i. | Premières impressions
Pleasant experience. Staff is very nice and helpful.Sandra E. | Premières impressions
The people there are so welcomeing that they make you feel like family. I wish all store's had your employees.Diane R. | Premières impressions
Outstanding service people in huber heightsStephanie B. | Premières impressions
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Propane service delivered straight to your door!
We have the largest selection in the industry!
Nous avons un programme de récupération adaptative visant à améliorer l'environnement!