Customer Reviews for U-Haul Moving & Storage of Hyde Park-Milton

Évaluation :

2

Get rid of the counter girl at location. Vehicle had zero gas upon pickup.

Évaluation :

5

Very friendly and helpful staff

Évaluation :

4

Staff was helpful/quick in returning the truck.

Évaluation :

5

customer reps are the best

Évaluation :

2

Truck was dirty, low on oil had to immediately make associate aware of this to which point he added oil and let me know that he was understaffed. My appointment was set for truck return at 4:00pm so I asked the associate if returning it later in the evening after hours would be doable. He told me that was fine and I would not be charged. I was charged for two rental periods after doing exactly that. I am not contesting these charges as well as the cleaning charge I received. The equipment was not up to par and prone to issues when using. Very dissatisfied with this experience overall.

Évaluation :

5

Staff was professional and super friendly plus helpful.

Évaluation :

4

Clean your equipment and gas the trucks up before you rent them out. I should have not recieved a dirty, dented and a 1/8th tank of gas. Do better Shanita Crawford Moore

Évaluation :

5

staff always the best

Évaluation :

1

Staff person we interacted with was friendly, but that was the only positive. The van had a tire pressure sensor they said needed to be fixed. Came to find out a tail break light and turn signal didn't work. The cab of the van was dirty, including an empty beer can in the passenger side door and chip crumbs on the floor and drink console. Knobs for heat/radio we're so sticky and dirty they were hard to turn.

Évaluation :

2

Brake light was on and tires needed air.

Évaluation :

5

Nothing.... I wish I got the gentleman's name that assisted me. He was very sweet and patcient and clearly wants to take care of his customers.

Évaluation :

4

It was a one way truck that I pretty much did anything. So U-Haul is great if your semi smart. Crew was good. Messed up truck order but replaced it

Évaluation :

5

The fellow who helped me was extremely professional and friendly, even when he was very busy. He made a fantastic impression!

Évaluation :

5

All the guys working at this location were great and will to help

Évaluation :

5

Great service

Évaluation :

5

Yea

Évaluation :

5

N/a

Évaluation :

3

The truck was nasty. The windshield was nasty you couldn't hardly see threw it. There was no wind shield wash. I was very disappointed when I went to pick up the truck I wanted a dolly and there was none available. I had to go out of my way and go get one in another location. I was pissed off when I got there there was none. Employee need to be more professional. Nothing going to be done about I wasting my time.

Évaluation :

5

as usual the HYde Park Uhaul workers are the best

Évaluation :

5

Give these folks at this location a raise! Their doing a great job

Évaluation :

2

I was double charged for insurance

Évaluation :

4

Make sure your trucks are running smoothly and no issues.. because mine kept telling me to check gas Cao and it was pretty much damaged making all types of noises.

Évaluation :

5

5 stars customer service was excellent and very pleasant

Évaluation :

5

Nothing 100 % satisfied.

Évaluation :

5

Military Discounts on side would be a great way of getting more military business.

Évaluation :

5

Great customer service, very helpful

Évaluation :

3

On Saturday March 19th 2022 I personally had an issue this specific time I entered the U-Haul storage on 150 Fairmount Avenue. The issue could have been avoided of this quiet location for many U-Haul trucks and more were not short staff memebers. In the past I have had positive experiences with U-Haul. In the past I have even had positive experience within the 150 Fairmount Avenue location.

Évaluation :

5

Very good attention and respectful thank you. Muchas gracias

Évaluation :

5

He was fast and efficient

Évaluation :

5

Good costumer service

Évaluation :

2

Guy at the front desk was rude.

Évaluation :

3

We requested a dolly which the confirmation said it was going to be there. There was not a dolly available.

Évaluation :

1

The last two times I rented from U-haul in Hyde Park the vehicles were filthy, cigarette buts and the strong smell of cigarettes in the cabin, the tires very soft and when I returned the vehicle and expressed my displeasure the youngster on duty was argumentative and unapologetic. I know that's not how Darren and the more mature long timers act. Greater emphasis needs to be placed on preparing the vehicles for dispatch and ensuring that your company is represented well. Joseph Ortiz is always helpful and courteous.

Évaluation :

5

The truck as difficult to use. The right view Mirror broken and taped on

Évaluation :

2

Some of my items had to be thrown away due to water damage and old and. O one reached out to advise me . They just covered up the remain items and changed the lock . Prior to this a few months earlier after paying off my outstanding balance and wishing to remove my items while I was in town they couldn't find anyone to remove the lock which caused me to have to foot the bill for several more months until my net return to Boston!

Évaluation :

2

I have utilized this branch a number of times without problem until this most recent incident. Upon returning truck I reported that the rear door failure caused a 2 hour delay for me at job site. I had four laborers waiting on the clock costing me an extra $200.00. The clerk checking truck in was not receptive to even discussing any adjustment in price . He was actually rude and went silent on me. I find this unlike my previous dealings with Darron the manager of the Hyde Park facility. Not good customer service. Please respond

Évaluation :

4

make sure that there are no warning lights before renting the vehicle. My van had low tire pressure for several tires & oil change needed light was on.

Évaluation :

5

Easy pickup & drop off, & both associates I encountered were very pleasant, kind, helpful, @ efficient.

Évaluation :

5

Include costs of surcharges with the reservation. I was a bit shocked that my small trailer rental increased by $15 upon pickup. Be more transparent Uhaul.

Évaluation :

5

Repeat customer who is treated very well . Staff is friendly and efficient

Évaluation :

5

was very helpful

Évaluation :

5

staff always great

Évaluation :

5

Great services

Évaluation :

2

Not allowing customers to book if trucks are not available.

Évaluation :

5

Employee providing service was a one person show. Doing it all on their own, multitasking like I e never seen! Please value this employee!

Évaluation :

4

It was a terrific experience. Martin was super helpful and got me on my way quickly. Even helped me to find a safe place to park my car off site.

Évaluation :

5

I use this location all the time, they take their time to break down and explain everything to you your rental order, and that's very helpful

Évaluation :

5

Rien

Évaluation :

1

The pick up was filled with snow and they overcharged me

Évaluation :

3

More equipment availability including units

Évaluation :

5

Equipment was available on time, Staff was friendly. Give them a raise!

Évaluation :

5

Todo el personal fue muy amable las veces q fui haya hasta el de limpieza también

Évaluation :

3

Sometimes you could not get to the access door and it gets to busy in the office not enough customer service most of the Sr. Staff were helpful

Évaluation :

3

PLEASE CLEAN & SERVICE THE VEHICLES 😡😤😠

Évaluation :

5

The gentleman who rented the truck for me is outstanding wonderful young man looks like he worked very hard everything was awesome.

Évaluation :

5

The information pertaining to the unit size based on my needs was accurate and the customer service received made this transaction a most memorable experience. Both of Darron's staff on-site were super helpful and a pleasure to work with, very knowledgeable gentlemen.

Évaluation :

5

Excellent Keep it up

Évaluation :

2

The truck took a while to start, needed a tune up. I was very annoyed

Évaluation :

1

If you ask for the manager he is never there. Asked again another day he was on vacation. Called the number on the door nothing. I don't even want to reach out anymore just need to let Uhaul know this is not how business should be conducted

Évaluation :

3

I had to buy a ball for the trailer hitch and the gentlemen at the location put it on. However, he clearly did not put the pin on incorrectly as the clip for the pin fell off and the pin fell out and the trailer fell off my car while I was driving. I've been towing things for years that is never ever happened. I feel I also should mention I did not drive very far, literally a few miles.

Évaluation :

5

Todo excelente muy complacida

Évaluation :

5

Really professional rep behind counter!!

Évaluation :

5

Nice place

Évaluation :

5

Nothing at this time, my experience was great.

Évaluation :

5

Make sure the gas is at the indicated level, not close by

Évaluation :

3

It was not clear when I agreed to a storage unit at this location that the unit would be on a second level only accessible by a moving staircase. This made moving my heavy objects precarious.

Évaluation :

3

The Hyde Park location is very awkward. The building is on multiple levels without clear signage as to where vehicles should be returned. The parking lots are too small to accomodate equipment as well as customers' vehicles. The staff was very helpful though it was not clear when I signed up for a storage unit that that unit would be on a "second" level accessible only by stairs. Some clarity around this situation would probably be beneficial.

Évaluation :

2

Person working did not want to help with anything, vehicle had wire exposed, windows had grease strewn across them, vehicle had the check engine light on.

Évaluation :

5

Darren is a good man who runs a smooth operation and is always gracious and helpful to me when I rent

Évaluation :

5

Excellent

Évaluation :

3

Question 4 - longer than average wait times Question 5 - always congested with company vehicles, very difficult to maneuver. Very difficult to manage lock, door of unit unaligned.

Évaluation :

5

Thanks a lot for the amazing professional communication and very easy going process to move in/out without any problems and stress out 👍🏼🌹👏🎈 Truly yours 🙌♾🌞

Évaluation :

2

My Things stored were damage due to a lack of maintenance on your building. I would not recommend anyone to your facility at that location. Also you guys do not answer the Phone whenever I call your number.

Évaluation :

5

Staff was very nice and knowledgeable. The site was nice and clean. I enjoy dealing with people who have excellent customer service and uhaul has displayed that.

Évaluation :

3

Staff was helpful, nice.

Évaluation :

5

I won't go anywhere else U-Hauls my kind of truck sales people are unbelievable very professional I wouldn't go anywhere else but then thank you for helping me out with my moving I really appreciate it you are a great company I refer to everybody I come from a big family thank you very much James Callahan

Évaluation :

5

There was a problem with the online reservation, however the staff worked hard to help us get a unit. I'm very grateful.

Évaluation :

5

Hyde Park UHaul was convenient and accessible. The staff was always helpful and friendly.

Évaluation :

5

We're so much appreciate for the great business 👏👏👏👏👏👍🏼

Évaluation :

1

It's Unprofessional to have an unprofessional teenager attend to adults whom have no mannerism! Secondly your company never answers their phones! EVER! Third, when booking on line you refuse to show pictures or details of the storage units. For example. I never knew there were top and bottom storage units which is very dangerous btw! I booed online for a unit to store my sofas and of course (without any knowledge or information) it just so happened that I was given the top unit. How do one manage to store sofas on a top unit locker? To top it off there were no more units available. So o instead had to go to another storage facility which is called Extra Space Storage. I even recommend Uhaul's staffs to utilize them! Extra space staffs are professional, helpful quick fast and easy! I will NEVER use Uhaul again! EVER

Évaluation :

3

There needs to be more staff available to help customers with what they need and it was very crowded..

Évaluation :

5

The staff were very accommodatin

Évaluation :

1

There was mice poop all over my items I didn't even want to go back and get my stuff so I told them last year that I didn't want Noth from the storage unit anymore and they had a flood in the units and the place was not up to par and I don't know how they storage units was kept

Évaluation :

3

Customer service at the Hyde Park location is a hit and miss. I went there on 2 separate days. The chubby black boy behind the counter was probably the rudest customer service representative I have ever encountered. He wouldn't look at me while speaking because he was too busy texting and giggling at his phone and when he endeavored to look up from his phone he had a rancid look on his face like my presence there was absolutely repulsive; he wouldn't respond when I asked questions and raised his voice at me for asking a question about payment...I don't know if he is being forced to work this job but that is none of my concern. If you have a job where you are the face of a company but you are incapable of common human decency (not even customer service-level decency), you should quit and do something else that would make you less miserable. He gave me keys to a truck but didn't walk out with me to inspect the truck, and there were not that many people in the store to prevent him from doing so. The following day I went to this same location and another black man and especially the Hispanic lady behind the counter were superb. Even though I had to wait in a queue until it was my turn, when it was my turn, the Hispanic lady treated me like I was the most important customer and I could see that she applied the same level of patience, respect and care with every other customer before me. She needs to be given the job of teaching other uhaul workers what customer service really is, and also given a pay raise.

Évaluation :

1

Didn’t move in

Évaluation :

4

The desk staff were very friendly, helpful, and accommodating.

Évaluation :

3

My access card has not worked, I always have to ask someone for assistance. This location is pretty busy so if it would be ideal for the machine /system to work. so I don't have to wait for someone to unlock the door. I pay every month for the service, the least I need is for it to work. Staff needs customer service training. People come in with an attitude or are very stressed. people are moving so understand they will come me with attitude, not towards you, so the staff doesn't have to give ppl hard time, they need to talk nicely and properly so the customer doesn't feel rush or not understood.

Évaluation :

4

Looked at a few storage spaces, one of the storage unit the ceiling was exposed. Need to be fixed. Other than that the place was clean. The service is very good and the service worker was good.

Évaluation :

5

Darron and Jesus at Hyde Park, MA location provided great customer service with their flexibility, knowledge, recommendation, problem-solving and courtesy. They represented U-Haul professionally and deserve a lot of credit for its success. Online U-Haul leaves a lot to be desired because paying online was a nightmare. The app was just as bad. It would show paid and then we would still receive a bill with a late fee! Horrible! So U-Haul needs to work that out!

Évaluation :

5

Darren at the front desk great customer service person great guy goes above and beyond to help you make you satisfied when you leave thank you for everything

Évaluation :

2

A majority of the time I am inconvenience by trucks in the way of the door. Makes it hard to maneuver Items to be stored and I find myself in line to get someone's attention to move a truck.

Évaluation :

5

You are the best guys, thank you so much for taking care of my stuff. I don't have any complain at all. I've been with you guys since 2015 and I'll my stuff was very secured ... I just moved out on December 5th, 2020

Évaluation :

5

Darren the manager was very professional and friendly. He handled every issue I may have had pertaining to my moving situation with with ease. I am recommending this Uhaul location to all my family and friends.

Évaluation :

5

excellent service

Évaluation :

4

The unit reserved came with a free lock. There was not a lock on the unit and the sales representative stated that the unit did not come with a lock. Ultimately, after showing documentation that confirmed the unit came with a lock, I was provided a lock, but the representative presented that she was doing me a favor. Would have been nice not to go through that at all. But no big deal

Évaluation :

4

The storage I had had a little opening thru the gate on the top and i mentioned to them and didnt fix but other than that it was okay .. thanks

Évaluation :

5

Great service

Évaluation :

5

David. Was the only one there and managed to get the job done. He was exceptionally gracious and kind. Not many around like that.

Évaluation :

5

He was a good sport

Évaluation :

5

Great service

Évaluation :

5

Thanks Darren!

Évaluation :

2

Impossible to get through to someone, have to leave several messages with no return call. Lighting doesn't turn on immediately in the hallways so have to walk for a few moments in darkness.

Évaluation :

4

thanks U-Haul staff. Hyde Park store will continue getting my business.

Évaluation :

5

This was our first time using a storage facility and Darron helped to make the process very easy. He provided excellent costumer service and I would highly recommend the Hyde Park located.

Évaluation :

5

Excellent manager and staff. And very friendly and efficient.

Évaluation :

5

I received excellent costumer service and I would recommend this location to anyone interested in renting a vehicle or storage unit!

Évaluation :

2

Staff always seems bothered. And I've been charged 3x for a unit I don't have then told it takes 5 days for them to return my money. Ridiculous.

Évaluation :

4

I was happy with the accommodations

Évaluation :

5

Quick process and easy

Évaluation :

2

The staff (some of them) was terrible

Évaluation :

5

Like the service.

Évaluation :

1

Poor customer service, items in storage were stolen/missing including my Samsung brand new in the box 65 inch television. Among stolen items include 2016 Mitsubishi Outlander sports poor security.

Évaluation :

5

The young lady was very nice also the manager

Évaluation :

1

Worst experience ever

Évaluation :

5

Alex Roman the manager was very helpful and professional..!!!

Évaluation :

4

hours was convenient, place was clean and secure, and they even put some cart there for our convenience. and if you take all your belonging before the due date you don't own them nothing

Évaluation :

2

El servicio al cliente es bien malo Siempre estan con mala actitud Y el storege A 176 siempre esta Lleno de agua

Évaluation :

5

The staff is helpful & knowledgeable about the products & services.They're always professional & they all have great customer service skills. I'm always satisfied when using U-haul in Hyde Park, MA.

Évaluation :

3

I wouldn't use this place again. You guys have big rats running around in the storage area. Your rats got in my unit an ate thru my bags. I had no food what so ever. Really need pest control

Évaluation :

5

Everyone was friendly And very hwlpsjl with my last minute request.

Évaluation :

4

The facilities were clean but cluttered. The layout in the office is uncomfortable. Other than that no complaints.

Évaluation :

1

The customer service was poor I waited in the line for a long time and the storage unit that I had signed up for was given to someone else and I was treated very unfairly

Évaluation :

5

The team overall we're absolutely awesome! I was having a tough day but the staff turned my day around completely. They were very helpful and went far above and beyond the normal call of duty. Merci!

Évaluation :

3

The upper-level lockers are really inconvenient. The staff member, however, was very helpful!

Évaluation :

5

Its a great service and I wish they remain great and for ever!

Évaluation :

5

This is 150 Fairmont ace thank u all your help with my storage unit and the staff was very helpful, as for your main office u can use better customer service people that explain things more better.

Évaluation :

4

En general casi todo estuvo bien, algunas ocasiones el acceso era incómodo por los camiones que los dejaban muy cerca

Évaluation :

3

Overall our experience was positive. Though it did feel as though the location was understaffed. We always had to wait quite a bit to be helped or there was a line and we would return later.

Évaluation :

1

Worst business I have ever endured with any company ever.