Évaluations des clients U-Haul Moving & Storage of Hyde Park-Milton

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Hyde Park-Milton

Cote générale :

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JUANETTA N.
Évaluation :

Le client n'a pas laissé de commentaire.

PAMELA T.
Évaluation :

If would be great if you guys had cash on hand. I paid cash for my rental today and wasn't able to get the change back that was due to me.. Also the receipt that I received stated that by card was being charged. I was very clear at the beginning that I was only using my card to hold the reservation and I would pay cash at the end. It would be great if the transaction would reflected what actually occurred. Date 3/2/21 @ 4:20pm Lastly, the wait time for service was over 35 or so mins. long. It was only one person there and he was new to the position because he needed to call someone for each transaction he do.

JONATHAN Y.
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Le client n'a pas laissé de commentaire.

Stephen B.
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Le client n'a pas laissé de commentaire.

Scott M. | Expérience générale |
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Darron and Jesus at Hyde Park, MA location provided great customer service with their flexibility, knowledge, recommendation, problem-solving and courtesy. They represented U-Haul professionally and deserve a lot of credit for its success. Online U-Haul leaves a lot to be desired because paying online was a nightmare. The app was just as bad. It would show paid and then we would still receive a bill with a late fee! Horrible! So U-Haul needs to work that out!

LAWRENCE K.
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Le client n'a pas laissé de commentaire.

MARCIA S.
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Le client n'a pas laissé de commentaire.

VANZUELA S.
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Good customer service!!

MORGAN G.
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Le client n'a pas laissé de commentaire.

ANJEL L.
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Uhaul is charging me 1k of damage when there was a snow blizzard and we paid for coverage

DAVID M.
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One tire needed air. Please check vehicles before providing to customer.

ADWOA M.
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Drop box location is difficult to find

Timothy M.
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Le client n'a pas laissé de commentaire.

CAROLINE J.
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Was supposed to do a 24/7 pick up and when we showed up the vehicle wasn't prepared so we could get it at the time we selected. Nearly no one was wearing their mask appropriately within the store front. Crack in front windshield of van that was not communicated beforehand.

ROBERT S.
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Le client n'a pas laissé de commentaire.

calvin j. | Expérience générale |
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Darren at the front desk great customer service person great guy goes above and beyond to help you make you satisfied when you leave thank you for everything

DANNY B.
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Keep up the good work

GWENDOLYN W.
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Le client n'a pas laissé de commentaire.

CHAMIL G.
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Le client n'a pas laissé de commentaire.

KATE D.
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In my initial inspection of the truck when I picked it up, I noted that it was clean. After actually settling in and driving I noticed that the area inside the truck where the cupholders are was pretty dirty. I wasn't using any of that space so it was no big deal.

DAUNIELLE B.
Évaluation :

Over charged no will call me back

John S.
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The person who cleaned my truck when I returned it was great. I had left my sun glasses behind and she found them for me.

Paula P.
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Le client n'a pas laissé de commentaire.

THOMAS M.
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Darron was great when I checked in and out and the equipment was in good shape. My only issue was that someone who used the truck before me smoked in the cabin. It smelled and there were ashes on the dashboard.

IRMARYS R.
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Le client n'a pas laissé de commentaire.

Chayanica D.
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Totally a messed up experience! Already filed a complaint!

PHILIP O.
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Le client n'a pas laissé de commentaire.

ALEXIS C.
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Truck was clearly not even wiped down so considering it's a pandemic that was not very pleasant. Also, very misleading as you advertise $19.95 on your trucks and charged my card $160.00 to bring one load from Hyde Park to Taunton and back to Hyde park. I even asked if I could drop off a closer location and they simply said “it would cost a lot more money”. I don't see how you could possible charge more than that.

aleta b. | Premières impressions |
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A majority of the time I am inconvenience by trucks in the way of the door. Makes it hard to maneuver Items to be stored and I find myself in line to get someone's attention to move a truck.

DEMETREY W.
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The tire was low , the key take forever to turn

Jude A.
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Le client n'a pas laissé de commentaire.

SANDRA A.
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VAN RENTED SMELLED LIKE WEED, WHERE I GOT A HEADACHE FROM HOW BAD IT SMELLED, AND THERE WAS EMPTY JUICE BOTTLES IN VAN, OBVIOUSLY THIS WAS NOT CLEANED OR VERIFIED FOR NEXT CUSTOMER TO USE...

DEWAYNER W.
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Insure all the trucks are maintenance and service for customers safety

Latisha M.
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Have the drop box in an obvious location. And not charge up my credit card for the next day just because I'm late returning it. Ask questions 1st. Call. You know.

JEFFREYROBERT C.
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Le client n'a pas laissé de commentaire.

Casimir D.
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You can not be on the phone talking to your friends or family while you're taking care of the customers. Either you put your friends or family on hold or you tell the customers be patient a little bit. Please education is the key, the need to be educated, no business without customers.

WILEMINA H.
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Le client n'a pas laissé de commentaire.

Demitra P.
Évaluation :

One I am being charged still for no reason and o. Top of it no the van wasn't clean but that's nothing new. The manager is great it's just the quality that's not good

CHRISTIAN T.
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Le client n'a pas laissé de commentaire.

Elizabeth C.
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The manager of this store is always so helpful, friendly and goes above and beyond to make sure you feel comfortable.

Arlene J.
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Le client n'a pas laissé de commentaire.

PETER D.
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Le client n'a pas laissé de commentaire.

Tanya S.
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I have filed a complaint regarding the service RE iced at this location. I will probably never rent from this location or even Uhaul again.

Raj P.
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The employee was very helpful. She helped us unload the car from the tow dolly. She was very patient and kind. Thank you once again.

RALPH W.
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Le client n'a pas laissé de commentaire.

Evan H.
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The staff at this location are rude and lack customer service care. I've been to the location at least 3 times and the experience was consistently the same...awful!

claudy J.
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The truck was locked with the back door unable to open, and the situation was reported as soon as it occurred. Roadside assistance was a joke, no picked up. Hyde Park U-haul told me it would have been considered just to turn around and charge for faulty equipment unfairly. Thus I do not recommend U-haul to anyone.

Michael S.
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Snow had not been cleared, had to wait a long time in line, front desk rep didn't “return” truck that day and overcharged me, actively working with management to resolve

RALPH W.
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Le client n'a pas laissé de commentaire.

Lloyd N.
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Le client n'a pas laissé de commentaire.

SARAH T.
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Customer service was horrible prior to the date of purchase. I was very satisfied with Joseph service!

JEAN D. | Expérience générale |
Évaluation :

You are the best guys, thank you so much for taking care of my stuff. I don't have any complain at all. I've been with you guys since 2015 and I'll my stuff was very secured ... I just moved out on December 5th, 2020

SUSAN G.
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Low tire pressure when I got into the van. Also, there is no parking in the lot. I had to park in back of the gym.

Wayne Y.
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Kylie was very attentive and efficient. My experience renting went very well and was very simple. Thanks very much

UTANJA K.
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I was charged for a dolly that wasn't in the truck,I called about it and I was told I wouldn't be charged for it once everything was completed and I still got charged!!!!!

james S.
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Everyone there is always nice, polite and helpful

ALBERT S.
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Le client n'a pas laissé de commentaire.

ROBERT S.
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I think you'll be better if the fees would be included To view when we are renting the vehicle

MARCUS D.
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Very nice service. Customer Servive was excellent

Graham S.
Évaluation :

Hard to find drop box for key

Albert S.
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Check outgoing mileage better

JOHN A.
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The staff is always friendly and accommodating

SANDRA S.
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Depending on the age profile you might want to give instruction about the vehicle.

Wilson O.
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Le client n'a pas laissé de commentaire.

JASON A.
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Le client n'a pas laissé de commentaire.

RALPH W.
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Le client n'a pas laissé de commentaire.

William N.
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The representative first tried to over charge me ($120) resulting in me having to contact customer service to get charges back to the reservation rate. Then he said he was too busy to hook up trailer to my vehicle and I would have to do it myself because he was the only one at the store. Trailer was dirty and had to be swept out before we used it. The entire process took 2 hours. Horrible Experience.

Brenda H.
Évaluation :

The outside of the vehicle appeared to clean but really could not tell ehem the inside was las cleaned or disinfected, therefore I came with my bleach wipe and can lysol and disinfected vehicle myself. In terms of price last night I spoke with one of your agents whow quoted me a price of $49.00 for your van. I asked her to Google the distance from the Uhaul garage to 2 Hancock st then back to you garage. she said something like 17 mi today I was ,charged over $80.00. Can some PLEASE explain the double price exchange ??

Carlos A.
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Le client n'a pas laissé de commentaire.

FAITH I.
Évaluation :

Actually check the truck before giving them out to customers. The 15' truck I was given had a broken speedometer, fuel gage and radio. It was old model truck with roll up windows and I could not adjust the side mirrors. The truck was very dirty inside. Will not come to this location again.

FRANCIS M.
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We need detailed receipts for the transaction sen to ECBerry@basspro.com. There are (2) Thirty dollar transactions. THanks

Jennifer L.
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Very professional, efficient, and even the bathrooms were clean! Thank you!

AARON O.
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Try and make trolley available in the truck.

Yasheka T.
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The manager was kind and helpful with great service! I always come to the Hyde Park locations on Saturday for excellent service by the Uhaul manager.

BRADFORD H.
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Le client n'a pas laissé de commentaire.

MELISSA Y.
Évaluation :

The customer service was amazing!! Though my truck only had a quarter tank of gas in it.

ERIC T.
Évaluation :

The charges from hyde park location to Worcester was too high they charge me a ( 55 miles ) almost $180 just a trip and leaving it at the Worcester uhaul location near by and you have to add Gas after dropping it In an addition you paid more $ 200 it sucks.

George M.
Évaluation :

Short staff for heavy traffic. They do a good job but could use more help.

Villarson P.
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Everything was wonderful thanks

Dana S.
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Le client n'a pas laissé de commentaire.

ELLEN S.
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The truck did not have brakes The engine light was on. I felt unsafe in this truck Customer service was horrible. I brought the truck in earlier, expected to get reimbursed for bringing it earlier but the store worker refused to check out the truck said he had a lot ahead of me. Ask me to check out on line. Since I was not able to check out the truck at that time. I paid for more hours for the use of the truck.

Jeffrey E.
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Le client n'a pas laissé de commentaire.

MIASIA K.
Évaluation :

Direction on where to park oversized trucks

Gladstone S.
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I am more people with better customer service easier drop off is there a drop off returns etc.

TIMOTHY H.
Évaluation :

Gentleman who showed me how to set up the trailer was excellent!

adrian T.
Évaluation :

nothing at all. alyssa was very nice.

Joeina M.
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I spent almost $100 on a uhaul van I had for a few hours. I was told it would be $40!

ANGIE B.
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Le client n'a pas laissé de commentaire.

Mark B.
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Le client n'a pas laissé de commentaire.

Misty M.
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Le client n'a pas laissé de commentaire.

Donna R.
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My reservation was for 9 o'clock and I was there exactly on time. The approval process took 18 minutes which Seems excessive since I had entered all of my information before I even arrived.

WAYNE Y.
Évaluation :

There was a slow leak in a front tire which was annoying. Also the pre-rental check did not have all damage marked on the photos so I lost 30 minutes having to indicate damage. It'd be good if the photos and damage indications were marked in advance.

Robert W.
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The van had two service lights come on, within minutes of taking the keys (both airbag light and Stabilitrak light), and not everyone at the location was wearing a mask

CYNTHIA O.
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Truck was really old and dirty.

Matthew A.
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Le client n'a pas laissé de commentaire.

ROBERT T.
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Le client n'a pas laissé de commentaire.

JUDIE J.
Évaluation :

the fees sure did add up!

Joel S.
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Le client n'a pas laissé de commentaire.

Renee P.
Évaluation :

Price was a bit high for a van. I think you guys charge too much for mileage and the customer has to put gas. Other than that great experience

Nicole L.
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Le client n'a pas laissé de commentaire.

Mohammedaman M.
Évaluation :

Inconvienent to park and trucks parked improperly

Karen B.
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Le client n'a pas laissé de commentaire.

TODD M.
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Le client n'a pas laissé de commentaire.

YVONNE L.
Évaluation :

Le client n'a pas laissé de commentaire.

Ada N. | Expérience générale |
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Le client n'a pas laissé de commentaire.

crystal s. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

gia r. | Premières impressions |
Évaluation :

Darren the manager was very professional and friendly. He handled every issue I may have had pertaining to my moving situation with with ease. I am recommending this Uhaul location to all my family and friends.

ALEXANDRO M. | Premières impressions |
Évaluation :

excellent service

Aria P. | Online Move In |
Évaluation :

The unit reserved came with a free lock. There was not a lock on the unit and the sales representative stated that the unit did not come with a lock. Ultimately, after showing documentation that confirmed the unit came with a lock, I was provided a lock, but the representative presented that she was doing me a favor. Would have been nice not to go through that at all. But no big deal

Jeff C. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

CIARA W. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Yulisa O. | Expérience générale |
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Le client n'a pas laissé de commentaire.

javy o. | Expérience générale |
Évaluation :

The storage I had had a little opening thru the gate on the top and i mentioned to them and didnt fix but other than that it was okay .. thanks

iris p. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

linda b. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Janine G. | Expérience générale |
Évaluation :

Great service

Nicole C. | Premières impressions |
Évaluation :

David. Was the only one there and managed to get the job done. He was exceptionally gracious and kind. Not many around like that.

melissa v. | Premières impressions |
Évaluation :

He was a good sport

ivyaisha b. | Expérience générale |
Évaluation :

Great service

Christopher F. | Expérience générale |
Évaluation :

Thanks Darren!

Kerry c. | Expérience générale |
Évaluation :

Impossible to get through to someone, have to leave several messages with no return call. Lighting doesn't turn on immediately in the hallways so have to walk for a few moments in darkness.

angelque c. | Expérience générale |
Évaluation :

thanks U-Haul staff. Hyde Park store will continue getting my business.

eden F. | Expérience générale |
Évaluation :

This was our first time using a storage facility and Darron helped to make the process very easy. He provided excellent costumer service and I would highly recommend the Hyde Park located.

Daniel P. | Expérience générale |
Évaluation :

Excellent manager and staff. And very friendly and efficient.

eden F. | Premières impressions |
Évaluation :

I received excellent costumer service and I would recommend this location to anyone interested in renting a vehicle or storage unit!

Mariah W. | Expérience générale |
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Staff always seems bothered. And I’ve been charged 3x for a unit I don’t have then told it takes 5 days for them to return my money. Ridiculous.

shanika b. | Expérience générale |
Évaluation :

I was happy with the accommodations

DORIS V. | Premières impressions |
Évaluation :

Quick process and easy

zacharoula x. | Expérience générale |
Évaluation :

The staff (some of them) was terrible

alfred a. | Premières impressions |
Évaluation :

Like the service.

sylvester w. | Expérience générale |
Évaluation :

Poor customer service, items in storage were stolen/missing including my Samsung brand new in the box 65 inch television. Among stolen items include 2016 Mitsubishi Outlander sports poor security.

soni l. | Premières impressions |
Évaluation :

The young lady was very nice also the manager

Dillon M. | Expérience générale |
Évaluation :

Worst experience ever

Oscar G. | Premières impressions |
Évaluation :

Alex Roman the manager was very helpful and professional..!!!

melisa j. | Expérience générale |
Évaluation :

hours was convenient, place was clean and secure, and they even put some cart there for our convenience. and if you take all your belonging before the due date you don't own them nothing

Alexis L. | Expérience générale |
Évaluation :

El servicio al cliente es bien malo Siempre estan con mala actitud Y el storege A 176 siempre esta Lleno de agua

KATHRYN K. | Expérience générale |
Évaluation :

The staff is helpful & knowledgeable about the products & services.They're always professional & they all have great customer service skills. I'm always satisfied when using U-haul in Hyde Park, MA.

Elander G. | Expérience générale |
Évaluation :

I wouldn't use this place again. You guys have big rats running around in the storage area. Your rats got in my unit an ate thru my bags. I had no food what so ever. Really need pest control

Cherise K. | Réservation |
Évaluation :

Everyone was friendly And very hwlpsjl with my last minute request.

BERNISE G. | Expérience générale |
Évaluation :

The facilities were clean but cluttered. The layout in the office is uncomfortable. Other than that no complaints.

TOVIAS L. | Expérience générale |
Évaluation :

The customer service was poor I waited in the line for a long time and the storage unit that I had signed up for was given to someone else and I was treated very unfairly

Dillon M. | Expérience générale |
Évaluation :

The team overall we’re absolutely awesome! I was having a tough day but the staff turned my day around completely. They were very helpful and went far above and beyond the normal call of duty. Thanks!

Benjamin B. | Réservation |
Évaluation :

The upper-level lockers are really inconvenient. The staff member, however, was very helpful!

Gul N. | Réservation |
Évaluation :

Its a great service and I wish they remain great and for ever!

shauna w. | Réservation |
Évaluation :

This is 150 Fairmont ace thank u all your help with my storage unit and the staff was very helpful, as for your main office u can use better customer service people that explain things more better.

Juan A. | Expérience générale |
Évaluation :

En general casi todo estuvo bien, algunas ocasiones el acceso era incómodo por los camiones que los dejaban muy cerca

Sarah F. | Expérience générale |
Évaluation :

Overall our experience was positive. Though it did feel as though the location was understaffed. We always had to wait quite a bit to be helped or there was a line and we would return later.

EDDIE M. | Expérience générale |
Évaluation :

Worst business I have ever endured with any company ever.

ANGELA W. | Expérience générale |
Évaluation :

The staff was exceptionally nice. Darron, kahlil were the best I also would like to thank Wendy for her help I greatly appreciate all of u beside the water leak I was impress with ur service Thank yo

Non reviews have been submitted for this location.

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