Customer Reviews for U-Haul Moving & Storage of Hyde Park-Milton

Évaluation :

5

The clerks were. xxxhelpful and courteous.

Évaluation :

1

The poorest customers service specially from a manager

Évaluation :

5

I have no complaints sales associates were great and explained everything I needed to know and answer all my questions

Évaluation :

5

I had no problem with my visit to the location. The employee was very professional and and was very nice to me. I look forward to doing business there again. I was impressed.

Évaluation :

1

Charged wrong amount by over 100 $

Évaluation :

5

The only disappointment was I got charged a lot more cause we exceeded the estimate of mileage. That's super annoying and needs to be clearly explained by staff. Other than that they were great guys and it was an easy process.

Évaluation :

5

UHaul does not reveal all charges upfront. Advertising 19,95 rentals is damned dishonest. I won't be renting from you again.

Évaluation :

1

They used credit card not authorized, they charged the card 5 days later and has multiple charges

Évaluation :

3

The first truck I rented was extremely damaged to the point I had to return it and get another one.

Évaluation :

5

Have more trucks available

Évaluation :

2

I am a returning customer and I am particularly angry at your new policy to only accept major credit cards for van and pickup truck, especially when we purchase the CDW. Your remaining truck like 10' seems to be poorly maintained an are not suitable to our needs. This credit card thing really feels to be taken for a frauder or a bad customer per definition. I hardly expect to have a commercial gesture from you at the exclusion of an apologizing email. Be aware that because of the above I would not anymore recommend your company and will likely look around for one of your competitor. Regards

Évaluation :

1

The starting mileage and fuel level was incorrect. I was told to take a picture with the link that was sent to my mobile phone. This did not work so I was billed an extra 54 miles and 13 gallons of fuel which led to being overbilled by 140 $. Im literally on hold now for 35 minutes. They couldn't do anything at the location

Évaluation :

3

Service was o.k until we returned the vehicle after nine days. The clerk stated we used 200 miles and left us in shock!! We only drive from Dorchester Ma to Downtown Boston on 8 days. 200 miless is Boston to New York! We asked them to check it over. My guess is that the clerk imput the starting miles 100 over. We felt ripped off 100 $. We called for the manager but the clerk said there was NOTHING HE COULD FO FOR US...unless we had pictures. LESSON LEARNT. Never again!

Évaluation :

5

The process was quick, easy, and efficient. This location provided great service for pickup and return.

Évaluation :

5

I use this location often. It's close to the area's I need to move things and the staff are very knowledgeable.

Évaluation :

4

Had empathy for my situation but nothing further

Évaluation :

5

Nothing you good

Évaluation :

5

Hink

Évaluation :

5

Great customer service, store very clean. Excellent établissement

Évaluation :

5

Keep up the good work that you are providing!

Évaluation :

2

The parking lot to bring back the truck was extremely tight quarters .

Évaluation :

4

Looked at a few storage spaces, one of the storage unit the ceiling was exposed. Need to be fixed. Other than that the place was clean. The service is very good and the service worker was good.

Évaluation :

1

Truck was on E fuel and they charged 88 dollars for fuel. Plus I asked for a 26' in West Roxbury and I got a 20' in Hyde Park so I end up making two trips so double the miles. ( NO HAPPY).

Évaluation :

5

Friendly workers behind the counter. Truck seemed to be rough shape but ran well and got the job done, was very clean and carried my junk as intended. Also cheaper than I expected. Would recommend.

Évaluation :

3

The steering wheel was too loose Figure out a better way to deal with gas level

Évaluation :

4

Billing issue - Upon initial rental I was asked for an estimate of time and mileage which I gave but having rented before, I knew there is a 24hr window. I went past my estimated time. I called just before closing and was unable to reach anyone so I contacted customer service and was informed (confirmed) of my 24hr window. Upon returned I was informed that I was charged for a 2-day rental because of going over my "estimated" timeframe". Upon explaining my interaction with the leasing agent the fee was adjusted. I was informed that the leasing agent didn't thoroughly communicate the policy. This should be corrected immedidately.

Évaluation :

4

If would be great if you guys had cash on hand. I paid cash for my rental today and wasn't able to get the change back that was due to me.. Also the receipt that I received stated that by card was being charged. I was very clear at the beginning that I was only using my card to hold the reservation and I would pay cash at the end. It would be great if the transaction would reflected what actually occurred. Date 3/2/21 @ 4:20pm Lastly, the wait time for service was over 35 or so mins. long. It was only one person there and he was new to the position because he needed to call someone for each transaction he do.

Évaluation :

5

Darron and Jesus at Hyde Park, MA location provided great customer service with their flexibility, knowledge, recommendation, problem-solving and courtesy. They represented U-Haul professionally and deserve a lot of credit for its success. Online U-Haul leaves a lot to be desired because paying online was a nightmare. The app was just as bad. It would show paid and then we would still receive a bill with a late fee! Horrible! So U-Haul needs to work that out!

Évaluation :

5

Good customer service!!

Évaluation :

1

Uhaul is charging me 1k of damage when there was a snow blizzard and we paid for coverage

Évaluation :

5

One tire needed air. Please check vehicles before providing to customer.

Évaluation :

4

Drop box location is difficult to find

Évaluation :

1

Was supposed to do a 24/7 pick up and when we showed up the vehicle wasn't prepared so we could get it at the time we selected. Nearly no one was wearing their mask appropriately within the store front. Crack in front windshield of van that was not communicated beforehand.

Évaluation :

5

Darren at the front desk great customer service person great guy goes above and beyond to help you make you satisfied when you leave thank you for everything

Évaluation :

5

Keep up the good work

Évaluation :

3

In my initial inspection of the truck when I picked it up, I noted that it was clean. After actually settling in and driving I noticed that the area inside the truck where the cupholders are was pretty dirty. I wasn't using any of that space so it was no big deal.

Évaluation :

2

Over charged no will call me back

Évaluation :

5

The person who cleaned my truck when I returned it was great. I had left my sun glasses behind and she found them for me.

Évaluation :

5

Darron was great when I checked in and out and the equipment was in good shape. My only issue was that someone who used the truck before me smoked in the cabin. It smelled and there were ashes on the dashboard.

Évaluation :

1

Totally a messed up experience! Already filed a complaint!

Évaluation :

1

Truck was clearly not even wiped down so considering it's a pandemic that was not very pleasant. Also, very misleading as you advertise 19,95 $ on your trucks and charged my card 160,00 $ to bring one load from Hyde Park to Taunton and back to Hyde park. I even asked if I could drop off a closer location and they simply said “it would cost a lot more money”. I don't see how you could possible charge more than that.

Évaluation :

2

A majority of the time I am inconvenience by trucks in the way of the door. Makes it hard to maneuver Items to be stored and I find myself in line to get someone's attention to move a truck.

Évaluation :

1

The tire was low , the key take forever to turn

Évaluation :

3

VAN RENTED SMELLED LIKE WEED, WHERE I GOT A HEADACHE FROM HOW BAD IT SMELLED, AND THERE WAS EMPTY JUICE BOTTLES IN VAN, OBVIOUSLY THIS WAS NOT CLEANED OR VERIFIED FOR NEXT CUSTOMER TO USE...

Évaluation :

3

Insure all the trucks are maintenance and service for customers safety

Évaluation :

3

Have the drop box in an obvious location. And not charge up my credit card for the next day just because I'm late returning it. Ask questions 1st. Call. You know.

Évaluation :

1

You can not be on the phone talking to your friends or family while you're taking care of the customers. Either you put your friends or family on hold or you tell the customers be patient a little bit. Please education is the key, the need to be educated, no business without customers.

Évaluation :

2

One I am being charged still for no reason and o. Top of it no the van wasn't clean but that's nothing new. The manager is great it's just the quality that's not good

Évaluation :

5

The manager of this store is always so helpful, friendly and goes above and beyond to make sure you feel comfortable.

Évaluation :

1

I have filed a complaint regarding the service RE iced at this location. I will probably never rent from this location or even Uhaul again.

Évaluation :

5

The employee was very helpful. She helped us unload the car from the tow dolly. She was very patient and kind. Thank you once again.

Évaluation :

1

The staff at this location are rude and lack customer service care. I've been to the location at least 3 times and the experience was consistently the same...awful!

Évaluation :

1

The truck was locked with the back door unable to open, and the situation was reported as soon as it occurred. Roadside assistance was a joke, no picked up. Hyde Park U-haul told me it would have been considered just to turn around and charge for faulty equipment unfairly. Thus I do not recommend U-haul to anyone.

Évaluation :

2

Snow had not been cleared, had to wait a long time in line, front desk rep didn't “return” truck that day and overcharged me, actively working with management to resolve

Évaluation :

2

Customer service was horrible prior to the date of purchase. I was very satisfied with Joseph service!

Évaluation :

5

You are the best guys, thank you so much for taking care of my stuff. I don't have any complain at all. I've been with you guys since 2015 and I'll my stuff was very secured ... I just moved out on December 5th, 2020

Évaluation :

3

Low tire pressure when I got into the van. Also, there is no parking in the lot. I had to park in back of the gym.

Évaluation :

4

Kylie was very attentive and efficient. My experience renting went very well and was very simple. Thanks very much

Évaluation :

4

I was charged for a dolly that wasn't in the truck,I called about it and I was told I wouldn't be charged for it once everything was completed and I still got charged!!!!!

Évaluation :

5

Everyone there is always nice, polite and helpful

Évaluation :

5

I think you'll be better if the fees would be included To view when we are renting the vehicle

Évaluation :

5

Very nice service. Customer Servive was excellent

Évaluation :

5

Hard to find drop box for key

Évaluation :

4

Check outgoing mileage better

Évaluation :

5

The staff is always friendly and accommodating

Évaluation :

5

Depending on the age profile you might want to give instruction about the vehicle.

Évaluation :

5

Darren the manager was very professional and friendly. He handled every issue I may have had pertaining to my moving situation with with ease. I am recommending this Uhaul location to all my family and friends.

Évaluation :

5

excellent service

Évaluation :

4

The unit reserved came with a free lock. There was not a lock on the unit and the sales representative stated that the unit did not come with a lock. Ultimately, after showing documentation that confirmed the unit came with a lock, I was provided a lock, but the representative presented that she was doing me a favor. Would have been nice not to go through that at all. But no big deal

Évaluation :

4

The storage I had had a little opening thru the gate on the top and i mentioned to them and didnt fix but other than that it was okay .. thanks

Évaluation :

5

Great service

Évaluation :

5

David. Was the only one there and managed to get the job done. He was exceptionally gracious and kind. Not many around like that.

Évaluation :

5

He was a good sport

Évaluation :

5

Great service

Évaluation :

5

Thanks Darren!

Évaluation :

2

Impossible to get through to someone, have to leave several messages with no return call. Lighting doesn't turn on immediately in the hallways so have to walk for a few moments in darkness.

Évaluation :

4

thanks U-Haul staff. Hyde Park store will continue getting my business.

Évaluation :

5

This was our first time using a storage facility and Darron helped to make the process very easy. He provided excellent costumer service and I would highly recommend the Hyde Park located.

Évaluation :

5

Excellent manager and staff. And very friendly and efficient.

Évaluation :

5

I received excellent costumer service and I would recommend this location to anyone interested in renting a vehicle or storage unit!

Évaluation :

2

Staff always seems bothered. And I've been charged 3x for a unit I don't have then told it takes 5 days for them to return my money. Ridiculous.

Évaluation :

4

I was happy with the accommodations

Évaluation :

5

Quick process and easy

Évaluation :

2

The staff (some of them) was terrible

Évaluation :

5

Like the service.

Évaluation :

1

Poor customer service, items in storage were stolen/missing including my Samsung brand new in the box 65 inch television. Among stolen items include 2016 Mitsubishi Outlander sports poor security.

Évaluation :

5

The young lady was very nice also the manager

Évaluation :

1

Worst experience ever

Évaluation :

5

Alex Roman the manager was very helpful and professional..!!!

Évaluation :

4

hours was convenient, place was clean and secure, and they even put some cart there for our convenience. and if you take all your belonging before the due date you don't own them nothing

Évaluation :

2

El servicio al cliente es bien malo Siempre estan con mala actitud Y el storege A 176 siempre esta Lleno de agua

Évaluation :

5

The staff is helpful & knowledgeable about the products & services.They're always professional & they all have great customer service skills. I'm always satisfied when using U-haul in Hyde Park, MA.

Évaluation :

3

I wouldn't use this place again. You guys have big rats running around in the storage area. Your rats got in my unit an ate thru my bags. I had no food what so ever. Really need pest control

Évaluation :

5

Everyone was friendly And very hwlpsjl with my last minute request.

Évaluation :

4

The facilities were clean but cluttered. The layout in the office is uncomfortable. Other than that no complaints.

Évaluation :

1

The customer service was poor I waited in the line for a long time and the storage unit that I had signed up for was given to someone else and I was treated very unfairly

Évaluation :

5

The team overall we're absolutely awesome! I was having a tough day but the staff turned my day around completely. They were very helpful and went far above and beyond the normal call of duty. Merci!

Évaluation :

3

The upper-level lockers are really inconvenient. The staff member, however, was very helpful!

Évaluation :

5

Its a great service and I wish they remain great and for ever!

Évaluation :

5

This is 150 Fairmont ace thank u all your help with my storage unit and the staff was very helpful, as for your main office u can use better customer service people that explain things more better.

Évaluation :

4

En general casi todo estuvo bien, algunas ocasiones el acceso era incómodo por los camiones que los dejaban muy cerca

Évaluation :

3

Overall our experience was positive. Though it did feel as though the location was understaffed. We always had to wait quite a bit to be helped or there was a line and we would return later.

Évaluation :

1

Worst business I have ever endured with any company ever.