Évaluations des clients U-Haul Moving & Storage of Jonesboro

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Jonesboro

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Kimberly F.
Évaluation :

The customer service was horrible. The owner's managerial skills were beyond terrible. I was horrified. The owner broke customer confidentiality and we were extremely embarrassed.

Jovon B.
Évaluation :

Le client n'a pas laissé de commentaire.

Alan B.
Évaluation :

Le client n'a pas laissé de commentaire.

James T.
Évaluation :

Le client n'a pas laissé de commentaire.

RON R. | Expérience générale |
Évaluation :

The staff was knowledgeable and very helpful.

Melvin J.
Évaluation :

Le client n'a pas laissé de commentaire.

KENDALL O.
Évaluation :

Manager didn't have my u-boxes ready when I was suppose to pick them up. He delayed me 2 days before he said he would have them ready. The reason he delayed me was because none of the workers on staff that day had a forklift license. This was on a Saturday. I called him and he didn't do anything to solve the issue. Called corporate and they said there would be a licensed forklift operator there the next day at 1pm. The next day he was there but only loaded 3 of the 6 boxes because the forklift quit working. Then I had to rent a truck and pay my movers to go there and empty the boxes in the truck and bring the truck to our house and unload. It cost me an additional $400 to do that. It was a total disaster moving with this U haul company. What should have been done in 1 day took me 3 days and I only moved 8 miles down the road. Managers are getting complacent with their jobs.

Justin S.
Évaluation :

Le client n'a pas laissé de commentaire.

JAMIE P.
Évaluation :

Le client n'a pas laissé de commentaire.

Karen W.
Évaluation :

Very professional and kind employees. Was fast and easy pick up and return plus the young man outside was very nice and backed the truck up for me since it was parked close to a pole and I was concerned about the mirror scraping. Excellent service

JEREMY J.
Évaluation :

Le client n'a pas laissé de commentaire.

DIRK L.
Évaluation :

Le client n'a pas laissé de commentaire.

SHARLA N.
Évaluation :

Le client n'a pas laissé de commentaire.

ELIZABETH B.
Évaluation :

They were efficient, safe, clean, and informative!

Brian M.
Évaluation :

Le client n'a pas laissé de commentaire.

TONI H.
Évaluation :

Le client n'a pas laissé de commentaire.

don c. | Expérience générale |
Évaluation :

Thank you.

BENJAMIN C.
Évaluation :

They were great

LANCE T.
Évaluation :

Le client n'a pas laissé de commentaire.

JUSTIN D.
Évaluation :

Le client n'a pas laissé de commentaire.

JUSTIN D.
Évaluation :

Le client n'a pas laissé de commentaire.

Trebor B.
Évaluation :

The personnel at the store was very courteous and helpful. They really gave us good advise and made sure all of our needs were met.

DUSTIN C.
Évaluation :

Le client n'a pas laissé de commentaire.

MARION H.
Évaluation :

Le client n'a pas laissé de commentaire.

LEN F.
Évaluation :

Le client n'a pas laissé de commentaire.

LINDA F.
Évaluation :

Le client n'a pas laissé de commentaire.

WILLIAM V.
Évaluation :

Have used this facilities several times. Great experience every time. Customer service is excellent. Equipment is always well maintained and ready to go upon arrival.

David C.
Évaluation :

Le client n'a pas laissé de commentaire.

Amanda D.
Évaluation :

I was a little confused as to why I had to have proof of residency in the same location that we were renting. I do understand that things happen, however, people move jobs, residence, etc...and need reliable transportation. At first I could tell the sales person had had a bad day/ or maybe just felt like being clear was a better option, but it threw us off. However, once I showed up with proof he seemed much more accommodating. Overall I did feel put off but by the end all needs were met.

Klinton M.
Évaluation :

Not a thing, dude behind the counter was excellent to work with.

angela J.
Évaluation :

The pickup and drop off locations were Excellent. The problem seems to be with Regional Uhaul who double booked my rental truck and called to request I return it 2 days early. I need to request credit on my rental since I returned it early.

RACHEL F.
Évaluation :

None: customer service was absolutely great

SUSAN S.
Évaluation :

Le client n'a pas laissé de commentaire.

Tim D.
Évaluation :

The truck had quite a lot of exterior dents and dings. There was duct tape flopping along one side of the windshield. The oil light was on, but I was told it had plenty of oil.

Dennis M.
Évaluation :

Le client n'a pas laissé de commentaire.

ANGELA B. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Jerry W.
Évaluation :

I do not like the fact that the sales representative was adamant about taking a photo of my debit card with his PERSONAL phone. When I told him no, he got belligerent and was rude. I will NEVER use your services again.

Shirley L. | Online Move In |
Évaluation :

Le client n'a pas laissé de commentaire.

Kevin B.
Évaluation :

Le client n'a pas laissé de commentaire.

mike O.
Évaluation :

Everyone was very friendly and very helpful

Bryce P.
Évaluation :

Le client n'a pas laissé de commentaire.

shelley M.
Évaluation :

We did the online drop off. No one came out to the tent to help us. We followed all directions and ended up doing it online. The online version was perfect for us at drop off.

MARTHA F.
Évaluation :

These guys were very friendly. The customer before us complained about the price, but they still rented a dolly. We thought the price was fair. Overall: good job

Kelly V.
Évaluation :

Le client n'a pas laissé de commentaire.

Hunter S.
Évaluation :

Le client n'a pas laissé de commentaire.

Cryshana H.
Évaluation :

The staff had great customer service skills , however, the Uhaul Truck itself drove horribly (even after I pressed the button on the gear shift).

SOPHIE J.
Évaluation :

Le client n'a pas laissé de commentaire.

Regina or Mike H.
Évaluation :

Le client n'a pas laissé de commentaire.

Lori P.
Évaluation :

Le client n'a pas laissé de commentaire.

Kenneth M.
Évaluation :

Le client n'a pas laissé de commentaire.

DAVID C.
Évaluation :

Le client n'a pas laissé de commentaire.

BARRY G.
Évaluation :

Le client n'a pas laissé de commentaire.

Charla L.
Évaluation :

Lance , who I talked with, was exceptional in customer service and I give him ⭐️⭐️⭐️⭐️⭐️ Thanks !

Stacy B.
Évaluation :

The manager was a great person all around with my reservations and when I returned the U-haul.

Roberta G.
Évaluation :

Staff were great to work with

Jade P.
Évaluation :

Le client n'a pas laissé de commentaire.

Timothy Y.
Évaluation :

Great experience

Angeline M.
Évaluation :

Everybody that helped me from the reservation to when I returned the truck was very nice and professional. I have no complains at all.

Pam C.
Évaluation :

Le client n'a pas laissé de commentaire.

ANNA M.
Évaluation :

Even this worker couldn't believe we brought back a tow dolly at the price he saw.

thomas S.
Évaluation :

Le client n'a pas laissé de commentaire.

Bob K.
Évaluation :

Le client n'a pas laissé de commentaire.

RICHARD A.
Évaluation :

Le client n'a pas laissé de commentaire.

RICHARD A.
Évaluation :

Le client n'a pas laissé de commentaire.

RICHARD A.
Évaluation :

The staff has gone above and beyond to help my family and myself after the Spring Tornado hit our home as well as our town. UHaul has been my one stop shopping place for quality moving supplies as well as dependable vehicles for years. This location is an asset to our community and hopefully others appreciate it as my as I do.

Danny W.
Évaluation :

Le client n'a pas laissé de commentaire.

Colby M.
Évaluation :

The salesman was extremely unprofessional and did not have any concern for customer satisfaction or willingness to work with anyone to dispute a problem. I was overcharged over 100 dollars and up one disputing it the sales person was rude and did not want to hear anything I had to say. I will never recommend this company or location ever again

Brent A.
Évaluation :

Le client n'a pas laissé de commentaire.

William L.
Évaluation :

Le client n'a pas laissé de commentaire.

Ryan S.
Évaluation :

I rented a small uhaul on line and verified getting it two weeks in advance and when we went to pick it up they said the only had the largest size available even though I ordered in advance. I felt very inconvenienced and was dissatisfied with my transaction.

RAYMOND L.
Évaluation :

Le client n'a pas laissé de commentaire.

Anneka L.
Évaluation :

All confirmation and reservation emails showed a date AND time for pickup, but only a date for drop-off. If there is a time for drop-off it should be similarly specified in those emails. It is deliberately misleading to show those commitments with equal weight in all emails while failing to include information that could result in additional charges for the consumer. Burying the return time in an attached PDF contract (as I was informed was the case at drop-off when it was already "late", and was not mentioned at pickup when I could have avoided the additional charge) while making the pickup time clear in the body of multiple emails is a deliberate attempt to mislead the customer into believing that a pickup time is fixed but a return time is not, and any time that day is allowable.

boyce L.
Évaluation :

Excellent service....I rented two trucks and the return process was fast and efficient

CHARLES M.
Évaluation :

Nothing that I know of.

DANIEL M.
Évaluation :

See original comments above !!

Jim W.
Évaluation :

Le client n'a pas laissé de commentaire.

Ralph M.
Évaluation :

Le client n'a pas laissé de commentaire.

Charles G.
Évaluation :

Le client n'a pas laissé de commentaire.

TEKERA H.
Évaluation :

Everything was great to my expectations.

Octavio G.
Évaluation :

Great job

DAVID R.
Évaluation :

Le client n'a pas laissé de commentaire.

Rosalyn P.
Évaluation :

Keep doing a good job

thomas B.
Évaluation :

Le client n'a pas laissé de commentaire.

ROBERT J.
Évaluation :

Good equipment and service.

MARTIN M.
Évaluation :

The only problem I could see is the location not having enough entrance space for dropping off your rentals. There were rentals waiting for several minutes in traffic to turn into the lot because there wasn't enough frontage service space! Other than that they were extremely fast and professional!!!

michael E.
Évaluation :

Le client n'a pas laissé de commentaire.

Larry H.
Évaluation :

The inside of the cab leaked on me for 2 hours.

Timothy R.
Évaluation :

Le client n'a pas laissé de commentaire.

Colton R.
Évaluation :

Le client n'a pas laissé de commentaire.

Alan L.
Évaluation :

Le client n'a pas laissé de commentaire.

Jaun S.
Évaluation :

Le client n'a pas laissé de commentaire.

Adam P.
Évaluation :

Le client n'a pas laissé de commentaire.

Gary P.
Évaluation :

Le client n'a pas laissé de commentaire.

STEPHEN W.
Évaluation :

Maybe hire another person to work the counter. It was very busy both times I went in today. I'm talking line all the way to the door.

john G.
Évaluation :

Chase was a bit abrupt and slightly rude. He is a young man that kept calling my dude. He was quick and efficient but needs to change the way he talks to people.

EDWIN E.
Évaluation :

Le client n'a pas laissé de commentaire.

mellissa B.
Évaluation :

Le client n'a pas laissé de commentaire.

GREGORY M.
Évaluation :

Le client n'a pas laissé de commentaire.

MICHAEL H.
Évaluation :

The return process only had one minor surprise! The inspection revealed I had over driven the miles by a whopping "9.6" miles. Keep in mind due to availability I rented the truck in Princeton, IN. So would I recommend the returning dealership...Yes but with caution as to mileage details and time allowances The rental was to relocate my in laws, who live approx. 30 miles further north in Vincennes, who does not have a staffed UHaul dealer location, only a drop/pickup location. The allotted miles were 374 from Vincennes to Jonesboro, AR...no specific pickup, destination or return dealership addresses were used to determine the 374 miles allotted miles. I have made the address to address drive more than a dozen times and the exact mileage is 376 miles...close enough in my mind to the miles allotted by the rental dealership. The renting location allowed me an estimated 404 miles in the contract for driving to and from the rental location to pick up the load at my inlaws...guess the retuning location thought the additional 9.6 miles I drove was a significant breach! Hate to think that I returned the Truck on Sat afternoon ahead of the Monday morning 9:00am contact and that provided no allowance or offer of refund for the early return was extended to offset my abuse of the 9.6 mileage overage! Suggestion...maybe UHaul can add a GPS miles used device so I would have known I was close to going over and I could have found a closer refueling location or skipped lunch and a restroom break as the drive off the path to obtain such was going to result in a mileage penalty!!

Kiandra M.
Évaluation :

The staff at the location was very rude

Barry H.
Évaluation :

Le client n'a pas laissé de commentaire.

SERGUEI P.
Évaluation :

Excellent services!

Ronnie S.
Évaluation :

Le client n'a pas laissé de commentaire.

James D.
Évaluation :

Rented online, easy in & out.

eric s. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Elliott B. | Expérience générale |
Évaluation :

Steven was friendly and very helpful. He was straightforward and made the process comfortable

Debbi G. | Expérience générale |
Évaluation :

Excellent place for storage when needed. Manager is very friendly and helpful as was the staff.

paul W. | Expérience générale |
Évaluation :

Only problem was they failed to check me out of the units once I notified them they were empty. I received a late notice on payment which I did not owe.

paul W. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Donnie M. | Expérience générale |
Évaluation :

The process was smoothly executed by staff, who was extremely proficient, very friendly, and eager to assist .

Mike P. | Expérience générale |
Évaluation :

The Jonesboro store is the NICEST U-Haul facility I have ever used!! Steve and his staff are very professional and very helpful. I've used them multiple times and always been satisfied with the service. I've rented trailers and a storage unit from them and things could not have gone better. Great Job!! Mike P. Jonesboro, AR

Jeri M. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Jeremy T. | Expérience générale |
Évaluation :

They were a lot pricier this at home

Donnie M. | Premières impressions |
Évaluation :

Outstanding customer service experience

William K. | Premières impressions |
Évaluation :

The service was excellent! Would highly recommend.

Terry R. | Premières impressions |
Évaluation :

Great customer service. Employees have positive attitudes and facilities are well maintained.

Jaime C. | Premières impressions |
Évaluation :

Excellent service

Sandra H. | Premières impressions |
Évaluation :

Every time I get a u haul connection the service and equipment has been above the expected level 👍

Mitch M. | Expérience générale |
Évaluation :

The people in the office were very helpful. The General Manager knew me by name and was very friendly each time I came in.

Thomas S. | Expérience générale |
Évaluation :

We had damage to a few of our items in our unit, specifically a bed. The manger handled the situation very poorly. Luckily the corporate office was made aware and they properly resolved the issue.

Andrew S. | Expérience générale |
Évaluation :

This location has always been helpful, even recommended a great restaurant to eat at since I am new to the area.

jessica f. | Premières impressions |
Évaluation :

Katie davis was out standing and went above to make sure everything was taken care of!!

Pamela K. | Premières impressions |
Évaluation :

The customer service I received on the phone was excellent!!! They we're awesome about reserving a storage unit for me when I'm moving back to the Jonesboro area very soon from so far away.

Mitch M. | Premières impressions |
Évaluation :

The guys at U-Haul were very helpful. The store was very busy for a Saturday afternoon but they dealt with me and every other customer as if we were the most important. They were friendly and respect.

Michel K. | Expérience générale |
Évaluation :

Great overall, just wish we were able to contact the individual location easier

Ken G. | Expérience générale |
Évaluation :

I had a climate control unit. King Mattress was ruined by water coming up thru the concrete, no moisture barrier below the concrete. Because I hadn’t taken out additional insurance No compensation!🤬

Kristin F. | Expérience générale |
Évaluation :

Getting access was difficult since the staff (except for the manager) could never find my boxes in the system. Staff couldn't schedule time to see box since only manager had access to forklift.

Colleen J. | Premières impressions |
Évaluation :

Took very good care of us 😁

Max G. | Expérience générale |
Évaluation :

EXCELLENT service, facilities and the personnel very helpful! Extra KUDOS to the General Manager Steve who goes the extra mile in service!

Veonia J. | Premières impressions |
Évaluation :

Great customer service that is important in any business Steve and his coworkers are awesome

DALE I. | Expérience générale |
Évaluation :

Would definitely use again, great staff and management.

BRYAN T. | Premières impressions |
Évaluation :

CLEAN..AFFORDABLE...FAST...QUICK SERVICE

julia c. | Expérience générale |
Évaluation :

My first few months with this facility was good. However when it came time to end my lease it was a disaster and cost me 4 months and lots of bank fees. My poor mother got caught up in it also shame.

Gail M. | Expérience générale |
Évaluation :

They were great.

Shannon C. | Expérience générale |
Évaluation :

Excellent customer service. I will be back whenever I need another storage unit.

Robin S. | Réservation |
Évaluation :

Very polite and helpful

Paul M. | Réservation |
Évaluation :

They took over an hour to find our reservation.

lasha b. | Expérience générale |
Évaluation :

very nice

William G. | Expérience générale |
Évaluation :

The staff was nice & helpful however, we paid for climate controlled, the 4 time we were on site the air conditioning was not working and 90+ degrees. I don’t believe we got what we paid for.

KENNETTA T. | Expérience générale |
Évaluation :

Staff was courteous and informative.

Non reviews have been submitted for this location.

Retour
Haut de la page