When I was driving we hit rain and water was getting inside the cab and when I got to our destination there was water all in the back and all our boxes that we purchased from you guys we wet and damaged. Not very happy with the outcomeEDGAR G.
Customer Reviews for U-Haul Moving & Storage of Jonesboro
Pour nous contacter
Jonesboro, AR 72401
(Off Hwy 49)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
- Entreposage de bateau
- Entreposage de VR
- Entreposage de véhicules
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.ROBERT R.
Le client n'a pas laissé de commentaire.viola t. | Expérience générale
Le client n'a pas laissé de commentaire.JOHNNY D.
Le client n'a pas laissé de commentaire.PAULA H.
Checking drop off inventory. The rental truck I had was dropped off the same night I got it. But I didn't know nothing about checking in. Keys was put in drop box by my dad. It was plenty people bringing back truck so parking lot was full. My card was charged for 2 days instead of one. System showed return Wednesday morning which was true. I told man to run camera back and check. It shouldn't take two days for staff to check drop box.ISHON V.
Le client n'a pas laissé de commentaire.Rhonda P.
I was promised that my personal info would not be sold to ANY 3rd parties, yet ive already recieved 3 calls today about my recent move, the day after my move. I am contacting a lawyer and suing your company, also suing the gentleman at red wolf dr in jonesboro separately for lying to me, (punitive damages). I will also start an online campaign against your terrible company.Michael S.
Wonderful staff at the U-Haul located on Red Wolfe in Jonesboro. Everyone is so helpful and polite. They have become my "go-to" location for my U-Haul needs.LESTER H.
Le client n'a pas laissé de commentaire.Alivia O.
The double doors into the hallway of the units were not well maintained--they didn't latch well.Beth H. | Expérience générale
Le client n'a pas laissé de commentaire.ricky R.
Le client n'a pas laissé de commentaire.AURIAN M.
Le client n'a pas laissé de commentaire.Jeff B.
Le client n'a pas laissé de commentaire.BRENT C.
Le client n'a pas laissé de commentaire.TERESA O.
Le client n'a pas laissé de commentaire.Bart F.
Le client n'a pas laissé de commentaire.Michael P.
Everything was good except overpriced paid 70 $to rent a car hauler for 2hoursScotty K.
Le client n'a pas laissé de commentaire.stanley B.
Getting more people in the store to help peopleDAKOTA D.
Le client n'a pas laissé de commentaire.Latoya W.
All I can say to this is, keep up the good work. Customer service, over the years, has declined greatly, and too often, the customer doesn't feel appreciated. U-haul Moving and Storage of Jonesboro raised the bar. Excellent customer service made pick up and drop off a great experience. We were greeted, our needs were met and taken care of, and thanked upon leaving. The employees were on their A-game, helpful and friendly. We will definitely be using them again in the future, and will be highly recommending them to friends and family. Thanks U-haul!Sabrina M.
Le client n'a pas laissé de commentaire.MATTHEW L.
Very helpful. Short wait timeROBERT J.
Have used this dealership several times now and each visit and experience was exceptional!MICHAEL H.
Le client n'a pas laissé de commentaire.SANDRA H.
Despite having a reservation to rent a truck and furniture dolly I arrived to find the employee telling me there were no dollies in the store. They employee said the only option was to BUY an old wooden dolly they had in the back. I preceded to go through the contract process and a separate transaction to purchase the dolly and was told my truck was outside. I went out to find the truck was literally boxed in between other trucks. I went back inside and a new contract was created for a different truck. This entire interaction took a half hour so I missed the window for getting into the building I was helping move from and had to wait an hour until the next time slot (due to Covid restrictions). I had planned for the entire experience to take 2 hours but because of the delays at the store it ended up taking 3 and a half hours. After all of this, I return the truck and the employee gets on the computer for few minutes then says "Ok, you're good to go." only to look on my credit card later and see additional charges from U-haul with no explanation for it. When the combined charges are over triple the advertised price and more time is spent trying to rent the truck then loading and unloading it, something is very wrong.SCOT F.
Le client n'a pas laissé de commentaire.SHELIA M.
Friendly, helpful, & staff that is very knowledgeable about there rentals and your situation. I have used there services for years and it has been amazing!! â¤ï¸LAKITA L.
Le client n'a pas laissé de commentaire.JOHN B.
Le client n'a pas laissé de commentaire.Zachary R.
Le client n'a pas laissé de commentaire.Barry W.
Le client n'a pas laissé de commentaire.Adam C.
I was very surprised that I was required to give up my passport for the use of a truck. The Uhaul rep said it would be put in a safe,which was not the case. I rent Uhaul's all the time,but never experienced a situation like this.WILLIAM J M.
Nothing, everyone was kind and helpful. CourteousANNETTA N.
Le client n'a pas laissé de commentaire.Gregory W.
Le client n'a pas laissé de commentaire.RICHARD A.
Le client n'a pas laissé de commentaire.Greg O.
Le client n'a pas laissé de commentaire.Joe W.
As for picking up the truck and trailer no improvements need here!! The gentleman who assisted us was awesome arranging everything for us at 5:00 on a Friday evening. We were in a horrific situation with our car broken down and still having hundreds of miles to get home. Thank goodness for your knight in shining armor! As apposed to turning it, in the guy wanted us to back the trailer in and unhook the trailer from the truck because it was "too hard" for him and he much younger than my husband. Much customer service improvements could be used there.sherry T.
Pick up took nearly an hour even with having completed the reservation on line.Bruce B.
Very nice employee, clean environment, and affordable prices.Catina M.
Le client n'a pas laissé de commentaire.FRANCO F.
There was only one guy in the store for help and for some reason nobody was able to get good internet connection unless we hooked up to u-hauls guest wifi. So it took a while to figure out how to do it online. But we figured it out and ended up taking long enough to get help from the one guy who was there and he was really busy.Nathan S.
The price seemed a bit high but overall not a bad experience.Kelly P.
The customer service could be betterDominique J.
Le client n'a pas laissé de commentaire.Jesse D.
Waited for about 15 minutes at the turn in spot, sent wife in to see if they had more than the person behind the counter, she waited a few minutes but was never acknowledged. I came in and the guy behind the counter said are you just turning in. (Dumb question he saw the 26 foot truck in the turn in lane) He said there is a guy working the lane, (which obviously we had not seen) so we went back out to truck waited about 5 minutes, started honking the horn, was just locking up the truck and about to drive away with the keys when the other guy meandered out and asked if we were turning in. (another dumb question) Just drove from GA to AR, unloaded the truck, tired with people waiting for us at a restaurant, and we have to deal with these dip shits.STEPHEN M.
Le client n'a pas laissé de commentaire.Jesus R.
Chase was the worker who rented us the truck because of him our move costed more than double what it should have. He wouldn't listen to what we said, he did not explain anything to us, was so rude that we weren't able to purchase packing supplies or get a storage unit. He ignored us and chose the size truck, the miles it would take, and the time we needed truck. Because of the smaller truck he made us take we were unable to get all of our belongings in it and lost half our stuff. He refused to help us and put us 2,5hrs behind our schedule, and we ended up struggling so much that we had to keep truck longer due to being behind schedule and we had to find a storage unit from a different company. Miserable experience all the way around I will not use this company again for anything and this is my 7th or 8th complaint without it being addressed so I will make sure everyone I know does not make the mistake of using uhaul in jonesboro ar.Megan W.
Customer service was excellent but there wasn't enough staff. Had to wait over 30 minutes each time I came.Lori W.
The customer service was horrible. The owner's managerial skills were beyond terrible. I was horrified. The owner broke customer confidentiality and we were extremely embarrassed.Kimberly F.
Le client n'a pas laissé de commentaire.Jovon B.
Le client n'a pas laissé de commentaire.Alan B.
Le client n'a pas laissé de commentaire.James T.
The staff was knowledgeable and very helpful.RON R. | Expérience générale
Le client n'a pas laissé de commentaire.Melvin J.
Manager didn't have my u-boxes ready when I was suppose to pick them up. He delayed me 2 days before he said he would have them ready. The reason he delayed me was because none of the workers on staff that day had a forklift license. This was on a Saturday. I called him and he didn't do anything to solve the issue. Called corporate and they said there would be a licensed forklift operator there the next day at 1pm. The next day he was there but only loaded 3 of the 6 boxes because the forklift quit working. Then I had to rent a truck and pay my movers to go there and empty the boxes in the truck and bring the truck to our house and unload. It cost me an additional 400 $to do that. It was a total disaster moving with this U haul company. What should have been done in 1 day took me 3 days and I only moved 8 miles down the road. Managers are getting complacent with their jobs.KENDALL O.
Le client n'a pas laissé de commentaire.Justin S.
Le client n'a pas laissé de commentaire.JAMIE P.
Very professional and kind employees. Was fast and easy pick up and return plus the young man outside was very nice and backed the truck up for me since it was parked close to a pole and I was concerned about the mirror scraping. Excellent serviceKaren W.
Le client n'a pas laissé de commentaire.JEREMY J.
Le client n'a pas laissé de commentaire.DIRK L.
Le client n'a pas laissé de commentaire.SHARLA N.
They were efficient, safe, clean, and informative!ELIZABETH B.
Le client n'a pas laissé de commentaire.Brian M.
Le client n'a pas laissé de commentaire.TONI H.
Merci.don c. | Expérience générale
They were greatBENJAMIN C.
Le client n'a pas laissé de commentaire.LANCE T.
Le client n'a pas laissé de commentaire.JUSTIN D.
Le client n'a pas laissé de commentaire.JUSTIN D.
The personnel at the store was very courteous and helpful. They really gave us good advise and made sure all of our needs were met.Trebor B.
Le client n'a pas laissé de commentaire.DUSTIN C.
Le client n'a pas laissé de commentaire.MARION H.
Le client n'a pas laissé de commentaire.LEN F.
Le client n'a pas laissé de commentaire.LINDA F.
Have used this facilities several times. Great experience every time. Customer service is excellent. Equipment is always well maintained and ready to go upon arrival.WILLIAM V.
Le client n'a pas laissé de commentaire.David C.
I was a little confused as to why I had to have proof of residency in the same location that we were renting. I do understand that things happen, however, people move jobs, residence, etc...and need reliable transportation. At first I could tell the sales person had had a bad day/ or maybe just felt like being clear was a better option, but it threw us off. However, once I showed up with proof he seemed much more accommodating. Overall I did feel put off but by the end all needs were met.Amanda D.
Not a thing, dude behind the counter was excellent to work with.Klinton M.
The pickup and drop off locations were Excellent. The problem seems to be with Regional Uhaul who double booked my rental truck and called to request I return it 2 days early. I need to request credit on my rental since I returned it early.angela J.
None: customer service was absolutely greatRACHEL F.
Le client n'a pas laissé de commentaire.SUSAN S.
The truck had quite a lot of exterior dents and dings. There was duct tape flopping along one side of the windshield. The oil light was on, but I was told it had plenty of oil.Tim D.
Le client n'a pas laissé de commentaire.Dennis M.
Le client n'a pas laissé de commentaire.ANGELA B. | Expérience générale
I do not like the fact that the sales representative was adamant about taking a photo of my debit card with his PERSONAL phone. When I told him no, he got belligerent and was rude. I will NEVER use your services again.Jerry W.
Le client n'a pas laissé de commentaire.Shirley L. | Online Move In
Le client n'a pas laissé de commentaire.Kevin B.
Everyone was very friendly and very helpfulmike O.
Le client n'a pas laissé de commentaire.Bryce P.
We did the online drop off. No one came out to the tent to help us. We followed all directions and ended up doing it online. The online version was perfect for us at drop off.shelley M.
These guys were very friendly. The customer before us complained about the price, but they still rented a dolly. We thought the price was fair. Overall: good jobMARTHA F.
Le client n'a pas laissé de commentaire.Kelly V.
Le client n'a pas laissé de commentaire.Hunter S.
The staff had great customer service skills , however, the Uhaul Truck itself drove horribly (even after I pressed the button on the gear shift).Cryshana H.
Le client n'a pas laissé de commentaire.SOPHIE J.
Le client n'a pas laissé de commentaire.Regina or Mike H.
Le client n'a pas laissé de commentaire.Lori P.
Le client n'a pas laissé de commentaire.Kenneth M.
Le client n'a pas laissé de commentaire.DAVID C.
Le client n'a pas laissé de commentaire.BARRY G.
Lance , who I talked with, was exceptional in customer service and I give him âï¸âï¸âï¸âï¸âï¸ Thanks !Charla L.
Le client n'a pas laissé de commentaire.eric s. | Expérience générale
Steven was friendly and very helpful. He was straightforward and made the process comfortableElliott B. | Expérience générale
Excellent place for storage when needed. Manager is very friendly and helpful as was the staff.Debbi G. | Expérience générale
Only problem was they failed to check me out of the units once I notified them they were empty. I received a late notice on payment which I did not owe.paul W. | Expérience générale
Le client n'a pas laissé de commentaire.paul W. | Premières impressions
The process was smoothly executed by staff, who was extremely proficient, very friendly, and eager to assist .Donnie M. | Expérience générale
The Jonesboro store is the NICEST U-Haul facility I have ever used!! Steve and his staff are very professional and very helpful. I've used them multiple times and always been satisfied with the service. I've rented trailers and a storage unit from them and things could not have gone better. Great Job!! Mike P. Jonesboro, ARMike P. | Expérience générale
Le client n'a pas laissé de commentaire.Jeri M. | Expérience générale
They were a lot pricier this at homeJeremy T. | Expérience générale
Outstanding customer service experienceDonnie M. | Premières impressions
The service was excellent! Would highly recommend.William K. | Premières impressions
Excellent service à la clientèle. Employees have positive attitudes and facilities are well maintained.Terry R. | Premières impressions
Excellent serviceJaime C. | Premières impressions
Every time I get a u haul connection the service and equipment has been above the expected level 👍Sandra H. | Premières impressions
The people in the office were very helpful. The General Manager knew me by name and was very friendly each time I came in.Mitch M. | Expérience générale
We had damage to a few of our items in our unit, specifically a bed. The manger handled the situation very poorly. Luckily the corporate office was made aware and they properly resolved the issue.Thomas S. | Expérience générale
This location has always been helpful, even recommended a great restaurant to eat at since I am new to the area.Andrew S. | Expérience générale
Katie davis was out standing and went above to make sure everything was taken care of!!jessica f. | Premières impressions
The customer service I received on the phone was excellent!!! They we're awesome about reserving a storage unit for me when I'm moving back to the Jonesboro area very soon from so far away.Pamela K. | Premières impressions
The guys at U-Haul were very helpful. The store was very busy for a Saturday afternoon but they dealt with me and every other customer as if we were the most important. They were friendly and respect.Mitch M. | Premières impressions
Great overall, just wish we were able to contact the individual location easierMichel K. | Expérience générale
I had a climate control unit. King Mattress was ruined by water coming up thru the concrete, no moisture barrier below the concrete. Because I hadn't taken out additional insurance No compensation!郎Ken G. | Expérience générale
Getting access was difficult since the staff (except for the manager) could never find my boxes in the system. Staff couldn't schedule time to see box since only manager had access to forklift.Kristin F. | Expérience générale
Took very good care of us 😁Colleen J. | Premières impressions
EXCELLENT service, facilities and the personnel very helpful! Extra KUDOS to the General Manager Steve who goes the extra mile in service!Max G. | Expérience générale
Great customer service that is important in any business Steve and his coworkers are awesomeVeonia J. | Premières impressions
Would definitely use again, great staff and management.DALE I. | Expérience générale
CLEAN..AFFORDABLE...FAST...QUICK SERVICEBRYAN T. | Premières impressions
My first few months with this facility was good. However when it came time to end my lease it was a disaster and cost me 4 months and lots of bank fees. My poor mother got caught up in it also shame.julia c. | Expérience générale
They were great.Gail M. | Expérience générale
Excellent customer service. I will be back whenever I need another storage unit.Shannon C. | Expérience générale
Very polite and helpfulRobin S. | Réservation
They took over an hour to find our reservation.Paul M. | Réservation
very nicelasha b. | Expérience générale
The staff was nice & helpful however, we paid for climate controlled, the 4 time we were on site the air conditioning was not working and 90+ degrees. I don't believe we got what we paid for.William G. | Expérience générale
Staff was courteous and informative.KENNETTA T. | Expérience générale
Services supplémentaires à cet emplacement
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Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
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Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
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We have the largest selection in the industry!