Évaluations des clients U-Haul Moving & Storage of Jonesboro

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Jonesboro

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Jim W.
Évaluation :

Le client n'a pas laissé de commentaire.

Ralph M.
Évaluation :

Le client n'a pas laissé de commentaire.

Charles G.
Évaluation :

Le client n'a pas laissé de commentaire.

TEKERA H.
Évaluation :

Everything was great to my expectations.

Octavio G.
Évaluation :

Great job

DAVID R.
Évaluation :

Le client n'a pas laissé de commentaire.

Rosalyn P.
Évaluation :

Keep doing a good job

thomas B.
Évaluation :

Le client n'a pas laissé de commentaire.

ROBERT J.
Évaluation :

Good equipment and service.

MARTIN M.
Évaluation :

The only problem I could see is the location not having enough entrance space for dropping off your rentals. There were rentals waiting for several minutes in traffic to turn into the lot because there wasn't enough frontage service space! Other than that they were extremely fast and professional!!!

michael E.
Évaluation :

Le client n'a pas laissé de commentaire.

Larry H.
Évaluation :

The inside of the cab leaked on me for 2 hours.

Timothy R.
Évaluation :

Le client n'a pas laissé de commentaire.

Colton R.
Évaluation :

Le client n'a pas laissé de commentaire.

Alan L.
Évaluation :

Le client n'a pas laissé de commentaire.

Jaun S.
Évaluation :

Le client n'a pas laissé de commentaire.

Adam P.
Évaluation :

Le client n'a pas laissé de commentaire.

Gary P.
Évaluation :

Le client n'a pas laissé de commentaire.

STEPHEN W.
Évaluation :

Maybe hire another person to work the counter. It was very busy both times I went in today. I'm talking line all the way to the door.

john G.
Évaluation :

Chase was a bit abrupt and slightly rude. He is a young man that kept calling my dude. He was quick and efficient but needs to change the way he talks to people.

EDWIN E.
Évaluation :

Le client n'a pas laissé de commentaire.

mellissa B.
Évaluation :

Le client n'a pas laissé de commentaire.

GREGORY M.
Évaluation :

Le client n'a pas laissé de commentaire.

MICHAEL H.
Évaluation :

The return process only had one minor surprise! The inspection revealed I had over driven the miles by a whopping "9.6" miles. Keep in mind due to availability I rented the truck in Princeton, IN. So would I recommend the returning dealership...Yes but with caution as to mileage details and time allowances The rental was to relocate my in laws, who live approx. 30 miles further north in Vincennes, who does not have a staffed UHaul dealer location, only a drop/pickup location. The allotted miles were 374 from Vincennes to Jonesboro, AR...no specific pickup, destination or return dealership addresses were used to determine the 374 miles allotted miles. I have made the address to address drive more than a dozen times and the exact mileage is 376 miles...close enough in my mind to the miles allotted by the rental dealership. The renting location allowed me an estimated 404 miles in the contract for driving to and from the rental location to pick up the load at my inlaws...guess the retuning location thought the additional 9.6 miles I drove was a significant breach! Hate to think that I returned the Truck on Sat afternoon ahead of the Monday morning 9:00am contact and that provided no allowance or offer of refund for the early return was extended to offset my abuse of the 9.6 mileage overage! Suggestion...maybe UHaul can add a GPS miles used device so I would have known I was close to going over and I could have found a closer refueling location or skipped lunch and a restroom break as the drive off the path to obtain such was going to result in a mileage penalty!!

Kiandra M.
Évaluation :

The staff at the location was very rude

Barry H.
Évaluation :

Le client n'a pas laissé de commentaire.

SERGUEI P.
Évaluation :

Excellent services!

Ronnie S.
Évaluation :

Le client n'a pas laissé de commentaire.

James D.
Évaluation :

Rented online, easy in & out.

Bobby G.
Évaluation :

Had no problems. Staff was very friendly and helpful.

Sandra M.
Évaluation :

Sat in the truck when I pulled into the location because signs instruct customers to do so until an attendant can be there shortly to assist you. I waited 20 mins & no one...so I went inside, waited in there for another 6 mins before 2 employees came in to assist the 3 of us customers waiting at the counters. I was last in line & was told rudely & loudly by 1 employee that if all I was doing was returning my truck that I should have followed the clearly posted intructions outside instead of coming in. When I tried to explain that I had spoken to Uhaul Rep Chris on the phone & that she told me I needed to speak with an employee when I returned the truck to verify that the $40 next day fee was waived, the employee rolled his eyes & said ok well you'll have to wait...just wow again. >:|

MATTHEW F.
Évaluation :

Their signs say pull up to this line and wait for personnel and to wait in your truck. We waited and waited and waited and no one showed up so after about 20 minutes we just checked the truck in online and left.

Cyntrelle F.
Évaluation :

Le client n'a pas laissé de commentaire.

Kaylee D.
Évaluation :

Le client n'a pas laissé de commentaire.

kimberly C.
Évaluation :

All the employees that I worked with were very helpful and answered my questions. They were awesome..

STACIE M.
Évaluation :

Le client n'a pas laissé de commentaire.

terry B.
Évaluation :

Le client n'a pas laissé de commentaire.

Jonus K.
Évaluation :

The entire experience was a joke. From booking to drop off. Not one person knows what is going on in this company.

JEREMIAH C.
Évaluation :

I don't know if they got the tow from the street. We told them where it was at.

SUSAN V.
Évaluation :

though there were several trucks lined up in front of us, manager came out right away to process the return of the truck, thouroughly checked the condition of the truck, got our information and said we were good; he was very polite and personable

Joseph M.
Évaluation :

Le client n'a pas laissé de commentaire.

Migel A.
Évaluation :

the service I got at this was excellent especially from Steve (mgr) and lance they were very courteous and knowledgeable about what a customer needs to know. I certainly will recommend u haul to friends.

taylor M.
Évaluation :

Le client n'a pas laissé de commentaire.

DWAIN K.
Évaluation :

Le client n'a pas laissé de commentaire.

Antonio H.
Évaluation :

Le client n'a pas laissé de commentaire.

stanley V.
Évaluation :

My time was CUT SHORT because the truck was rented out within 6 hours to someone else. I thought it was inappropriate that my time was CUT SHORT by over an hour to accommodate the store's poor management of the equipment. I was not offered or allowed a discounted even though I was told to bring the unit back early.

Miguel G.
Évaluation :

Le client n'a pas laissé de commentaire.

LaShawn L.
Évaluation :

With the exception of extremely bald tires, I had no issues with the equipment. My issue is with the horrendous customer service I received after the fact. I called the 800 number to complain about being charged $20.00 for returning the truck early. I was told that I would be contacted from someone at the local office within a couple of days to address my issues. I said ok and went on about my day. Within minutes, I got a phone call from the local office manager who was full of attitude. He proceeded to argue back and forth with me suggesting that the issue was my fault. He claimed he was not issuing a refund inferring that I was too stupid to figure out how to register my location because 11000 other people seem to do it with no problem. At that point I could not believe what I was hearing. This was coming from a manager mind you. I called the 800 number again to report my experience with the local office manager. I was told that it would be reported to the regional manager or the local manager's boss and they would be in touch.That was almost 2 weeks ago and still no response. The whole concept of penalizing customers for returning equipment early is absolutely ridiculous in my opinion. Even though it seems they are not at all interested in my opinion, I feel the need to make it heard. In turn, UHAUL has just lost a life long customer.

Elizabeth M.
Évaluation :

Le client n'a pas laissé de commentaire.

Deann R.
Évaluation :

The employee at the location, was very friendly and helpful, but also through in his giving instructions on use and safety procedures.

basil P.
Évaluation :

Good deal

RAJENDRA I.
Évaluation :

Le client n'a pas laissé de commentaire.

Jalisa M.
Évaluation :

My only complaint is we have to pay $100 deposit but it takes awhile to get the difference back if it doesn't equal the $100..

Mariel L.
Évaluation :

The guy that helped me was very understanding and helped me the best way he could!!! Will be using y'all's services for again for sure

WANDA L.
Évaluation :

No improvement needed at this location. Everyone working here is knowledgeable and helpful. They are so friendly ! No improvement needed !!

HENRY L.
Évaluation :

Le client n'a pas laissé de commentaire.

MUHAMMED S.
Évaluation :

They did not tell me about the after hours drop off fee.

Hayden E.
Évaluation :

Le client n'a pas laissé de commentaire.

Johnny C.
Évaluation :

Le client n'a pas laissé de commentaire.

Robert K.
Évaluation :

Lance was amazing!! so very helpful, patient and knowlegable. Value this employee!!

William B.
Évaluation :

There was only one person working the check in desk. He seemed to be more interested in visiting than getting customers serviced. My reservation was at 10:30 AM. I arrived at 10:07 with two people ahead of me. It was 11 before the two ahead of me were finished. I had reserved a cargo van online but was told that a credit card was required and a debit card was not accepted for that purpose. I had to rent a 10' cargo van instead.

WILLIAM B.
Évaluation :

None

Karla B.
Évaluation :

Trailer had good tires & was very clean. Will use U Haul again.

larry T.
Évaluation :

One of your employees named Chase waited on me and he presented him self very professional. Thanks for your great service.

Carl W.
Évaluation :

Excellent service from all the employees

Cynthia P.
Évaluation :

Le client n'a pas laissé de commentaire.

stanley V.
Évaluation :

Le client n'a pas laissé de commentaire.

Lori P.
Évaluation :

Le client n'a pas laissé de commentaire.

Carolyn P.
Évaluation :

Le client n'a pas laissé de commentaire.

Reshundra C.
Évaluation :

Le client n'a pas laissé de commentaire.

James C.
Évaluation :

Sadly, staff did not wear masks.

JanIce R.
Évaluation :

Took more money then suppose to. Could not get online and check back in and even though I returned u haul on time they still charged me late fees

tammy B.
Évaluation :

Great job

Donna M.
Évaluation :

I've always had great service when renting from U-Haul. Very professional, friendly staff; very clean dependable vehicles; reasonable rates. I've never had a bad experience. Would highly recommend. I don't own a truck or van. Using a U-Haul occasionally is much cheaper than a vehicle payment and I don't have the insurance or maintenance to deal with. Works great for me.

Rick C.
Évaluation :

I was quoted an estimated cost of roughly $80. I knew there would be a small fuel surcharge, but I only drove 23 miles. Yet they charged me for 20 gallons of fuel? In addition they charged me for the use of a dolly that was inside the trailer. I never touched the dolly. Unbeknownst to me one of the guys that was unloading my cabinets from the truck unhooked the dolly and used it. I had no idea that that happened until I got back to the store. We also made it a point to brush out and sweep out the trailer Yeah they charge me a cleaning fee. The $80 charge turned into over $140. Complete rip off and I am seriously considering disputing the charge on my credit card

Demond M.
Évaluation :

In and out

Ashley C.
Évaluation :

I was told that the truck looked good, I explained that I was promised an extended drop off time due to the hurricane bringing in all the rain over the weekend. I tried to call , I was told that they where slammed and weren't able to answer everyone's calls but not to worry. I would be fine. Well. Y'all charged me an extra $74 for having the truck to long. The GM at that location was a jerk, wouldn't listen to what I was saying he flat out refused to refund me the $40 late fee. Said it wasn't documented so there was nothing he could do.. I will never rent another uhaul ever again after this. Y'all dont keep your promises.

Mark J.
Évaluation :

Keep up the good work of fast and friendly service!

thomas D.
Évaluation :

Le client n'a pas laissé de commentaire.

glenda G.
Évaluation :

Le client n'a pas laissé de commentaire.

Bradley S.
Évaluation :

Staff is terrible. They tell you one thing and do another. They lied to me saying I wasn't going to be charged being 5 mins late but charged me for a whole extra day but said I wasn't allowed to keep the truck for another 24 hours even though I paid for it

Sheri S.
Évaluation :

Le client n'a pas laissé de commentaire.

Matthew R.
Évaluation :

Everything went well!

SERGUEI P.
Évaluation :

Very professional, very friendly, very customer needs oriented...!

Adrian R.
Évaluation :

Trucks and trailers parked everywhere, lady at desk told me someone would be with me soon and she was typing on computer. Later she went to help a lady with boxes, she only needed 1-2 before telling me I could go on line to check in. Prior to that I waited outside but nobody came to check me in. I wouldn't rent trailers from you if I had any other choice tbh.

LEE N.
Évaluation :

Le client n'a pas laissé de commentaire.

Randall P.
Évaluation :

Same as the pick up

Jerry J.
Évaluation :

Le client n'a pas laissé de commentaire.

Kyle M.
Évaluation :

Le client n'a pas laissé de commentaire.

REINHARD W.
Évaluation :

Agents were very professional! Had to keep the trailer an extra two days, and the wait time on the phone was too long. That is my only complaint. Every thing else was excellent,

WILLIAM M.
Évaluation :

Nothing, everything was perfect. Thank you

JOSEPH V.
Évaluation :

I would recommend getting some kind of device to roll over to signal that a customer is returning a piece of equipment. This location has signs up stating to stay in your vehicle and someone would come to you that was not the case when i was dropping off.

Karen D.
Évaluation :

Le client n'a pas laissé de commentaire.

CARLOS H.
Évaluation :

Your customer service has really declined. It takes to long to talk to an employee for service and it always seems like you are always understaffed. Lastly when you do get to talk to someone the phone rings and the 1 person at the desk always answers and puts the caller on hold until a man ever in the office can take the call. What has happened to good customer service???

Michael M.
Évaluation :

Quick, friendly service. Free upgrade to larger truck due to reserved dude but being available. Thank you!

RALPH W.
Évaluation :

Le client n'a pas laissé de commentaire.

Malcolm W.
Évaluation :

Le client n'a pas laissé de commentaire.

KEVIN B.
Évaluation :

The question should be what can you do to improve for me the current customer. When my husband went to return the trailer he was encouraged to do it online and that was more trouble than what it was worth. We also rented another moving truck for an in town move but because we no longer lived in Jonesboro they had to call and get two references for my husband‘s employment or they were going to refuse to rent it to us. Again the price was higher once we were done then what we were quoted to begin with.

Dionne C.
Évaluation :

very nice people. very quick turn-in. No wait.

Alex S.
Évaluation :

Le client n'a pas laissé de commentaire.

eric s. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Elliott B. | Expérience générale |
Évaluation :

Steven was friendly and very helpful. He was straightforward and made the process comfortable

Debbi G. | Expérience générale |
Évaluation :

Excellent place for storage when needed. Manager is very friendly and helpful as was the staff.

paul W. | Expérience générale |
Évaluation :

Only problem was they failed to check me out of the units once I notified them they were empty. I received a late notice on payment which I did not owe.

paul W. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Donnie M. | Expérience générale |
Évaluation :

The process was smoothly executed by staff, who was extremely proficient, very friendly, and eager to assist .

Mike P. | Expérience générale |
Évaluation :

The Jonesboro store is the NICEST U-Haul facility I have ever used!! Steve and his staff are very professional and very helpful. I've used them multiple times and always been satisfied with the service. I've rented trailers and a storage unit from them and things could not have gone better. Great Job!! Mike P. Jonesboro, AR

Jeri M. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Jeremy T. | Expérience générale |
Évaluation :

They were a lot pricier this at home

Donnie M. | Premières impressions |
Évaluation :

Outstanding customer service experience

William K. | Premières impressions |
Évaluation :

The service was excellent! Would highly recommend.

Terry R. | Premières impressions |
Évaluation :

Great customer service. Employees have positive attitudes and facilities are well maintained.

Jaime C. | Premières impressions |
Évaluation :

Excellent service

Sandra H. | Premières impressions |
Évaluation :

Every time I get a u haul connection the service and equipment has been above the expected level 👍

Mitch M. | Expérience générale |
Évaluation :

The people in the office were very helpful. The General Manager knew me by name and was very friendly each time I came in.

Thomas S. | Expérience générale |
Évaluation :

We had damage to a few of our items in our unit, specifically a bed. The manger handled the situation very poorly. Luckily the corporate office was made aware and they properly resolved the issue.

Andrew S. | Expérience générale |
Évaluation :

This location has always been helpful, even recommended a great restaurant to eat at since I am new to the area.

jessica f. | Premières impressions |
Évaluation :

Katie davis was out standing and went above to make sure everything was taken care of!!

Pamela K. | Premières impressions |
Évaluation :

The customer service I received on the phone was excellent!!! They we're awesome about reserving a storage unit for me when I'm moving back to the Jonesboro area very soon from so far away.

Mitch M. | Premières impressions |
Évaluation :

The guys at U-Haul were very helpful. The store was very busy for a Saturday afternoon but they dealt with me and every other customer as if we were the most important. They were friendly and respect.

Michel K. | Expérience générale |
Évaluation :

Great overall, just wish we were able to contact the individual location easier

Ken G. | Expérience générale |
Évaluation :

I had a climate control unit. King Mattress was ruined by water coming up thru the concrete, no moisture barrier below the concrete. Because I hadn’t taken out additional insurance No compensation!🤬

Kristin F. | Expérience générale |
Évaluation :

Getting access was difficult since the staff (except for the manager) could never find my boxes in the system. Staff couldn't schedule time to see box since only manager had access to forklift.

Colleen J. | Premières impressions |
Évaluation :

Took very good care of us 😁

Max G. | Expérience générale |
Évaluation :

EXCELLENT service, facilities and the personnel very helpful! Extra KUDOS to the General Manager Steve who goes the extra mile in service!

Veonia J. | Premières impressions |
Évaluation :

Great customer service that is important in any business Steve and his coworkers are awesome

DALE I. | Expérience générale |
Évaluation :

Would definitely use again, great staff and management.

BRYAN T. | Premières impressions |
Évaluation :

CLEAN..AFFORDABLE...FAST...QUICK SERVICE

julia c. | Expérience générale |
Évaluation :

My first few months with this facility was good. However when it came time to end my lease it was a disaster and cost me 4 months and lots of bank fees. My poor mother got caught up in it also shame.

Gail M. | Expérience générale |
Évaluation :

They were great.

Shannon C. | Expérience générale |
Évaluation :

Excellent customer service. I will be back whenever I need another storage unit.

Robin S. | Réservation |
Évaluation :

Very polite and helpful

Paul M. | Réservation |
Évaluation :

They took over an hour to find our reservation.

lasha b. | Expérience générale |
Évaluation :

very nice

William G. | Expérience générale |
Évaluation :

The staff was nice & helpful however, we paid for climate controlled, the 4 time we were on site the air conditioning was not working and 90+ degrees. I don’t believe we got what we paid for.

KENNETTA T. | Expérience générale |
Évaluation :

Staff was courteous and informative.

Non reviews have been submitted for this location.

Retour
Haut de la page