Customer Reviews for U-Haul Moving & Storage of Kamloops North Shore

Évaluation :

4

The only thing I think that was not fair was refund on unused storage time that was paid for in advance .

Évaluation :

5

Great service l would recommend to anyone Just keep being yourselves

Évaluation :

5

The people that work there are super friendly. Awesome service awesome staff clean facilities. You won't be disappointed here. Thank you u haul kamloops for making my experience fast and friendly. Cheers 

Évaluation :

4

Charged me $139 but sent me the receipt for $103. Not very much explanative where to get refund or it will be automatically done.

Évaluation :

2

Your vehicles are not equipped with proper tires. We got stuck many times.

Évaluation :

5

Great Staff, Good Prices

Évaluation :

5

Very nice peeps

Évaluation :

5

It has been a delightful experience

Évaluation :

4

Keep doing what they are doing

Évaluation :

4

Nothing, all was good

Évaluation :

5

All is great at this location

Évaluation :

5

Great place to store items when moving and downsizing. I would use them again.

Évaluation :

5

Great service from the staff.

Évaluation :

5

A bit of extra help filling in forms would help.

Évaluation :

4

Overall Good

Évaluation :

5

My recent rental went smooth as silk,from beginning to end. I can't say enough about the people, and the facility!!! Stellar service, even in below freezing winter temperatures. There are not enough accolades I can give Kamloops U-haul! They get Me!! They also get my Vote, for the best moving experience, hand's down!!! Dan S.

Évaluation :

5

Everyone was very helpful and friendly

Évaluation :

3

Hi, The staff were friendly and the facilities are very nice. I like: clean, office & access hours are convienent, drive-in option to unload, carts available, washroom onsite, help inter-com to office, area for recyle items. I didn't like: hard to get off green barbed strap on locker (no scissors to get off), lock in package (no scissors to open), staff not sure which doors to access after hours (because procedures keep changing - sign in to 1 or both doors? Or in a certain order? Very confusing), apparently drive-in option is only available while office is open and door doesn't always work?, prices are expensive for storage units. Would be nice if U-Haul offered pay for 5 months, and 1 month free.

Évaluation :

5

I was renting space for business and my situation changed so I didn't need the space after all. I found the staff to not only be helpful and knowledgeable about how to meet my storage needs , they were genuinely friendly. I would highly recommend thus operation to anyone.

Évaluation :

3

My storage experience was great, but my interactions with Sandra Hegel, Manager, were unpleasant. She is not only unfriendly, she was rude and angry. At first I thought she was just having a bad day but she was the same during other interactions and the way she spoke to staff.

Évaluation :

5

Nothing this pkace is excellent

Évaluation :

5

Great service and price.

Évaluation :

5

Have rented from this location several times and will again when needed

Évaluation :

5

Great vehicles. Very reasonably priced. Would use them again.

Évaluation :

5

it was fast convenient i approve of this service

Évaluation :

5

Was very impressed with how clean the facility was. Our unit was on the 3rd floor, but the elevator and supplied carts made it a piece of cake to move our stuff in and out. Staff is very friendly as well. Was definitely a good choice for storage of our belongings

Évaluation :

5

Great service! The fella's did a great job!

Évaluation :

5

I can't think of anything at the moment

Évaluation :

5

Clean and handy, will use again when in need. Je les recommande fortement. 

Évaluation :

5

The trailer has a bad hop on the highway. The guy hooking up the trailer had a tough time with the break plug due to lack of experience.

Évaluation :

5

I was very impressed with the staff at the North Kamloops location I interacted with at least four or six and they were all very very helpful! Especially since I kept changing my mind from cubes to trailer to 15 foot truck to 22 foot truck. Patient and knowledgable as how I would describe them

Évaluation :

5

The service was absolutely incredible.

Évaluation :

5

My experience with Kamloops Uhaul has been excellent. I am a single female and I found the facility security system dependable and the facility was always especially clean with great lighting and easy access and well maintained carts. The staff is very friendly and helpful. I would highly recommend them and will use them again in future.

Évaluation :

5

Well on our travels we experienced a winter snow storm in Saskatchewan which closed the #1 Hwy east down and we had no choice but to stay in a hotel for a day and half before the highway reopened. I am wondering due to this event should I have to pay for that day when this event was on the news and out of our control??

Évaluation :

4

Ditch the mobile app . It literally takes far longer and is less convenient than an over the counter transaction with a real human being .

Évaluation :

5

Great griendly staff and very accomidating . Area is clean and well kept. Awsome all round.

Évaluation :

5

Sandra and co workers were very very helpful!!! They all good not do enough to satisfy us. Very well managed U Haul location. Staff were saying it's the best place they ever worked and really enjoy working as " family" with Sandra. Definitely a great experience!!!!! Service not found many places in todays world!!!!

Évaluation :

4

Truck was not cleaned. They say to pick up at 9:30 am and by the time all the paper work was said and done it was 10 am. Then it had to be back at the destination U Haul by 9 am. It should of been by 10 am.

Évaluation :

5

Very friendly and helpful staff!

Évaluation :

3

Because of the availability is wrong to charge the customer for having to bring the equipment back to the original place of pick up . The customer should only be charged for the one way if equipment is not available.

Évaluation :

5

The best uhaul staff ever ,

Évaluation :

3

I use your app to set up my return, app said I should drop my truck at: Mary Hill Market 1985 Pitt River Rd Port Coquitlam, BC V3C1R2 Got there and for my surprise the attendant said they couldn't accept the return and I had to go to another location at Barney highway. I had to drive about another 17 minutes to drop the truck, I spent more time and gas just because the set up was wrong. You guys can do better.

Évaluation :

5

The vehicle was unfortunately not parked where the self pick indicated. Otherwise the experience at this location has always been satisfactory.

Évaluation :

5

Definitely the best UHaul location I have been to anywhere. Impressive service and equipment condition. Somehow never had a burnt-out indicator light from them which is amazing vs other locations!

Évaluation :

5

This is not the first time I’ve used your storage and most probably won’t be the last.

Évaluation :

5

So clean and well kept. Great staff!

Évaluation :

5

The Kamloops(Halston)U-haul team did it again! They helped make my moving experience another success!! Can't say enough about the people there!!! They come through in the clutch,under all sort's of circumstances.. Please be just as kind as they are! Remember, it takes a'lot of teamwork at the counter, and behind the scenes, that go into making your rental experience as seemless as possible!!!! Thank You Sandra, Paula, and all of the Kamloops B.C.Crew...Dan S.

Évaluation :

5

I would recommend this facility again. All staff was helpful and friendly, especially Paula who was our main contact.

Évaluation :

4

Confusion with staff on who called Me regarding waitlist. Apparantly there is a call center Not on location. The number came up 250 374 2856 Not a complaint but added Some confusion

Évaluation :

5

Both people I dealt with to check out and check in the uhaul were absolutely amazing to deal with

Évaluation :

5

Sandra was incredibly helpful!! All the staff was great and very friendly, even had help carrying out moving boxes when picking them up. Move out was easy and closing the account was easy too (even though I forgot my unit number, they were able to look it up). If I ever need a storage unit again, will 100 % return.

Évaluation :

5

Nothing you guys were awesome

Évaluation :

5

The staff and managers at location are awsome

Évaluation :

5

Smoothest move ever!! Thanks again.

Évaluation :

4

Be a little more accurate recording fuel consumption. The contract stated there was 15/16 of a tank, however, the actual reading was 3/4 of a tank. Be aware.

Évaluation :

5

AS USUAL EXCELLENT SERVICE! KEEP DOING WHAT YOU ALWAYS DO!

Évaluation :

2

Front desk customer service was unfriendly and non welcoming.

Évaluation :

5

Excellent. Very professional, helpful and diligent.

Évaluation :

5

Also most excellent service and staff!! Also give them a raise

Évaluation :

4

Great location and prompt service. Definitely recommended.

Évaluation :

5

The employee that hooked up the trailer had the plug in upside down. He wanted to sell me a new plug. Bu putting the plug in upside down he could have damaged my vehicle.

Évaluation :

2

Maintain your system, to process returns correctly. Instead of calling for payment on a vehicle that wasn't even rented for that day. Merci.

Évaluation :

3

asked about my returning the trailer two days early and was looking to be reimbursed for two days she told me basically to take a hike that it should have taken me a full day to load 15 house plants and two full days to travel 585 miles and another day to off load and there was nothing she was going to do about it so much for looking out for customer needs

Évaluation :

5

Excellent customer service...easy ringer whar you need.

Évaluation :

4

Helpful, respectful, & they, certainly were willing to just "make things wrk, 4me, I wood recomend, to any1? GOHERE! FOR your moving rental needs..

Évaluation :

5

It depends on who you deal with. One guy seems miserable to be there and doesn't know how to hook up the trailer and when my fiancé attempted to help he received attitude. Our resent visit was very pleasant. The gentlemen we worked with were great and knowledgeable and generally were very friendly and put forth great costumer service.

Évaluation :

4

They were very accommodating and efficient. The location I was supposed to pick up a truck did not have it last minute so had to travel to Kamloops. I was appreciative they could help me.

Évaluation :

3

Based on the costumer service I was provided throughout this whole experience I am incredibly dissatisfied. Beyond booking issues with my truck, the manager blaming me for the error which absolutely doesn't make any sense removing from day from my booking and losing the entire thing. Then the worker stated that I had to do a pre-authorization which I did on my debit card and when I went to pay with the visa they refused to let me pay for all of it. They never said that I was making a payment with the one card he said it was only a pre-authorization and then the manager came and refused to refund my debit card so I could pay for it all on my visa. An absolute horrible experience overall.

Évaluation :

1

When a customer makes a reservation to pick up a truck and an auto-trailer on a specific date and time, you should NOT inform them 20 hours before the pick up date and time that auto-trailer being rented is only available for pick up in a city 200 kilometers away, AND it's not available for pick up until late morning.

Évaluation :

5

Great customer service knowledgeable &efficient.

Évaluation :

5

Steve was awesome . So helpful and great attitude . You can tell he loves his job . Great sense of humor . Other staff was very friendly . Will recommend this facility highly . Pricing very reasonable .

Évaluation :

5

Just remember to learn to use the sign in and it's a great place.

Évaluation :

4

Very clean, easy access reasonable rates and have recommended to another family member who had since rented a unit. Very convenient to pick up all our packing needs.

Évaluation :

5

Great staff, all friendly and helpful.

Évaluation :

5

Really appreciate the first month free!

Évaluation :

5

so far my storage experience has been great but I expect no less since I've always had good experiences when dealing with Uhaul. thanks for making moving easier and less stressful

Évaluation :

5

The young woman that took care of us was awesome her name started with a C. . She had a quick question and asked an elderly coworker who was not friendly to her at all nor Other customers that came in. If you want to retain workers you Might chat with the older worker & tell her to be kinder to the younger staff. We all have bad days but kindness goes a long way. Thanks so much.

Évaluation :

1

Check out procedure not clear. I tried to contact by phone but long waits of an hour or more made this impossible. I went to the office to let them know that I was vacating. I was told to empty the unit and then it would be checked for cleanliness. Also told to take my lock with me and then to come back to close the contract. When I arrived back at the office the paperwork was done. I asked for a refund for the rest of the month as I left on the 12th of the month. I was then told that I could not have a refund as the contract was already closed. I then said that I would perhaps use the storage until the end of the month for additional items so I would put the lock on until the end of the month. I was informed that that would not be possible as I'd already closed the contract! So it is then possible for U-haul to obtain rent the storage stall that I had already paid for thus getting double the rent until the end of the month. I am extremely unhappy with this and hope you will see that it is unfair to me. A reimbursement for the balance of the month would be appreciated. Thank you for your consideration. Sincerely Carol Rimmer

Évaluation :

5

Very friendly and helpful staff They were able to provide a second unit when the one we had was full The staff remembered us when we went back in the second day

Évaluation :

5

The staff were really helpful and friendly and the process was seamless.

Évaluation :

5

Thanks again for great service

Évaluation :

5

Never dealt with anyone more helpful and courteous than the Paula and her crew Also the manager in Terrace very knowledgeable and helpful Thanks for the great service

Évaluation :

5

Used the storage facility before and was very impressed with the cleanliness and service. Again I would recommend this uhaul storage to family and friends

Évaluation :

5

The lady that serve me was awesome play friendly good humor and would definitely recommend them to go to the Kamloops depot on the North Shore

Évaluation :

5

More than helpful

Évaluation :

5

Thank you Once again for a pleasant and well organized experience. SEE You again down the Road.

Évaluation :

5

Exceptionally clean, washrooms some of the best I have seen for any business venue. A very well maintained overall facility.

Évaluation :

5

totally satisfied with this storage facility and experience.

Évaluation :

5

I found the staff very accommodating in fulfilling my needs.

Évaluation :

4

Hi I did not move in at this location. It was a mistake and asked if I can get a refund I had two pay twice for a storage unit one in Kamloops and one in Edmonton the one in Kamloops was a mistake that's where I departed and I arrived in Edmonton yesterday and had to pay again

Évaluation :

5

Paula is amazing, she made all of our exchanges friendly and easy. Most likely will use again if needed.

Évaluation :

5

This was a great storage experience. Everything felt safe , secure , and professional. Would definitely recommend this facility and will be my first choice in the future.

Évaluation :

5

Soooo accommodating !!!!!

Évaluation :

5

So far, so good…..

Évaluation :

5

Well managed, extremely clean facility!! A great experience.

Évaluation :

5

I had my items in storage for 8 months. Any time I needed to access it was easy. Any questions or concerns, staff were always happy to assist. I would go to the Halston location in Kamloops again in a heartbeat to store things. Thank you so much for keeping my things safe!

Évaluation :

4

The elevators where large enough and Paula was really nice

Évaluation :

5

Paula was very helpful. I don't think we read the instructions very well with the access part so Paula helped us.

Évaluation :

5

Nothing but praise for the new kamloops location! My experience was great. Everything from the friendly staff, very clean facility and bathrooms, security system, was streamline and efficient. Thank you Uhaul!

Évaluation :

5

All the staff are very friendly and helpful.

Évaluation :

1

Terrible staff, online booking system is useless, other than a nice facility this place is a waste of money

Évaluation :

5

Sandra provided an amazing service. All my questions were answered with extreme satisfaction.

Évaluation :

5

A-1 service.

Évaluation :

3

Very expensive for what you get, didn't stay for the entire month I paid for and wasn't reimbursed for the time I didn't use. I have another unit double the size and it is $3 a month more than this small unit.

Évaluation :

3

I had 2 units and I was able to make in to one so I wanted to cancel one and it was painful it took 20 mins, then he said he put the one back in my name and I would get a free month, then he changed it and said my payment was due, he gave me papers and I left only to see all the paper work is in my mom's name which I recently rented a truck with her, so now I'm really confused

Évaluation :

5

Staff was so kind, helpful ,considerate and generous to my situation of my parents home being flooded in Princeton.

Évaluation :

5

A well run facility, Sandra and Paula were both excellent to work with

Évaluation :

5

Sandra in Kamloops is amazing.The unit was clean.sorry about setting the alarm off. But 100 % happy

Évaluation :

4

Some staff were not nice and some didn't know exactly what they were doing.

Évaluation :

3

When a staff asking for you to move to customer parking but no where to park because there is 3 u haul in the way and other car took up all the spots and there's no room to park in customer parking but the parking lots for the trucks were open and got rudely asked to move my personal vehicle even though there was no open customer parking and storage lockers got screwed up but was fixed by Sandra who was very helpful

Évaluation :

5

The manager does an excellent job there thanks very much

Évaluation :

1

I cancelled before I even had a lock or moved anything in….only five days after i was called by your staff who recommended that i pay early! I originally had it booked for my move day of Nov. 6 and would have known i didnt need a storage locker after all but now I get charged for a full month!! How about a credit for the upcoming truck rental that I have booked??

Évaluation :

3

Wait times on the phone and at the site were always way to long. Sandra is both professional and friendly. Love dealing with Sandra hope too every time I come in. She brings energy to her work environment. She oozes joy. Not all staff are both. One staff member didn't know how to add insurance. Prices are too high but they are everywhere. Boxes are way too expensive.

Évaluation :

5

Everyone I dealt were polite and helpful at a time I just needed things to run smoothly

Évaluation :

5

Thank you very much , you folks were fantastic , and the storage units were impeccable:)

Évaluation :

2

Staff friendly and helpful. Very clean facility.

Évaluation :

5

If I ever need storage again I will definitely use you guys thanks

Évaluation :

5

Friendly and helpful staff and easy access.

Évaluation :

5

My experience with the storage facility was a pleasant one, I found the facility to be very clean, and the staff were friendly and very helpful.

Évaluation :

3

They could answer their phones more

Évaluation :

5

Clean, safe, temperature controlled storage and a helpful friendly staff. Doesn't get any better than that!

Évaluation :

5

The staff were friendly and very helpful. They made my move a lot easier and far less stressful. Very grateful to Sandra and her team. Merci

Évaluation :

3

I mean, you get what you pay for I guess. Not cheap at all but secure and easily accessible.