Customer Reviews for U-Haul Moving & Storage of Kamloops North Shore

2 942 évaluations

720 Halston Ave   Kamloops, BC V2B2C8

(250) 376-0962

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(250) 376-0962

720 Halston Ave
Kamloops, BC V2B2C8

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

great experience. Easy in, easy out. Very organized.

Simon W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nikki S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Steven E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael B. 
Évaluation :
5

Excellant, well maintained equipment.

Daniel T. 
Évaluation :
5

The tie straps on the side of the trailer were only tacked on lightly with thin staples, so there were only 4 usable tie straps - all on the floor.

Darby T. 
Évaluation :
4

Used self serve drop off after hours.

Edmond D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Patricia B.  |  Expérience générale 
Évaluation :
4

Maybe clean windshields of all the dead bugs.

James B. 
Évaluation :
1

he acknowledged that the brakes on the uhaul car hauler trailers do not work

Brian N. 
Évaluation :
3

The windshield wipers on the truck were broken and as it was storming this resulted in us needing to stay in a hotel as we could not drive the truck in the rain. That being said the customer service at the kamloops location was great and the staff very friendly. We were not impressed with the condition of the truck. We were moving provinces and it added an additional $200 to our move we were not anticipating.

Samantha B. 
Évaluation :
4

The way you charge for fuel is questionable. Used an 1/8th of a tank on a cube van. Read the little re fuel guide, and it said like 12,5 litres. I put in 12,5 L and turned truck on to check. Still below full, 5 more litres, re check, still below full. 5 more litres and the pump clicks, check gauge, still below full! Pump more gas pump clicks for a second time, way past full. So the way to improve would be charge people fair gas prices so they dont need to play a guessing game and end up spending an extra 25 bucks on gas, and giving free gas to the next guy. Additionally if you want to continue with the same refueling practice, use a digital gauge. An analogue gauge van very much be open to interpretation as to what fuel level is indicated. But hey, I guess that's why your vehicles are so cheap to rent, you make the money on charging way above fair market value for gas.

brett C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gordon R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael L. 
Évaluation :
5

Corporate store. Well done.

CHRIS Z. 
Évaluation :
5

Great Service

Jerry M. 
Évaluation :
5

Was not impressed with the way the bill turned out. A truck marketed at $40/day turned into around 85 per day excluding insurance and taxes and mileage.

Herman K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

shari T. 
Évaluation :
5

Really appreciate the first month free!

SHANNON V.  |  Premières impressions 
Évaluation :
1

Engine was knocking steering was hard vibrating at 70 km an hour it needs cruise control for a better fuel economy and get damn diesel engines

Brad K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eriks S. 
Évaluation :
5

Amazing work. Paula was awesome. Thanks Uhaul.

Sebastian B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David M. 
Évaluation :
5

Nothing. This is an amazing place to deal with.

Trevor V. 
Évaluation :
5

Everything went so smoothly, thanks for making my move so much easier!

Holly F. 
Évaluation :
5

Staff were exceptional in customer service

JIM R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

alex P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

dave J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ed N. 
Évaluation :
1

The mobile pickup was not working. It was super inconvenient, it says on the site that we can pick up the truck anytime but that was not the scene. I had to call the customer service to make changes to the reservation which finally let me pick the u-haul truck. Not to forget the customer service was 39 minutes wait.

Ramanvir M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHARON B. 
Évaluation :
1

I had the worst experience. I was scheduled at 8,3 and the location didn't have the vehicle so I had to drive 10kms away foe the truck which took almost an hour to process. So I ended up getting rhw truck at 10,3 am instead of 8,3am. I couldn't go to work because of that delay and I got no benefit of all this issue instead i had to pay for the extra distance i had to covwr because of uhaul issues . I might go for a private carrier next time.

Asim A. 
Évaluation :
1

I've got a terrible experience at 720 Halston Ave Kamloops, BC V2B2C8 with Paula. I was scheduled at 170 Victoria but I can't use truck share 24/7 and had to go to 720 Halston Ave. She had very bad attitude when we return the truck.

Quan T. 
Évaluation :
3

Update the computer system. Slow at the check out check in

Bruce D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emily C. 
Évaluation :
3

Moved from Clearwater to Barriere. Closest U-Haul dealer is Kamloops (1,5 hours south). I had made the reservation to pick up in Kamloops and drop off in Barriere. However, the mobile version said we would get charged if we didn't drop it in Kamloops. So we take it to Kamloops. Then, I'm told we get charged extra for driving too many kilometres. Trust me, we didn't make any extra stops. Abosutely ridiculous.

Stephanie H. 
Évaluation :
3

If you need to swap which vehicle you have available for your customers after you have sent a confirmation email and did a phone call to confirm it'd be wise to either email or call and inform them of the switch

Jason S. 
Évaluation :
1

Rude and ignorant staff. Nobody wanted to help me return my van at 7am. Employees seem to have been preoccupied and extremely distracted.

Jeff D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda M. 
Évaluation :
5

Everything was ready to go, the only thing would be to clean the inside of the windshield and side windows

Marcel A. 
Évaluation :
5

I am using this Company several times a year and I am allways 100 % satisfied.

Konrad S. 
Évaluation :
5

Very satisfied, pleasant and good online and in person.

Wolf G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jody T. 
Évaluation :
4

We reserved online, a truck and car hauler of coarse you have tonenter car info which we did. So we called pick up location day before to ensure they had all the right stuff there, they said yes we do. Moving day comes we go to pick up equipment and low and behold they don't have the right car hauler at location, apperently we needed a wider trailer for a 2017 Maxima which was entered online then they tell us we can go to Summerland minimum 4 hour drive one way to go get one. We ended up leaving our 2md vehicle behind only to have to come back and get extra 17 hours driving. No discount nothing offered from uhaul. NEVER AGAIN

Melisa M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wendy C. 
Évaluation :
5

Every thing was ready the help arranged was quick and well run Thanks

Edward M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lisa M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gabe A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bill D. 
Évaluation :
5

Did a great job of arranging everything plus had a crew set up to help us all went well Thanks

Ed M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rob C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Don C. 
Évaluation :
5

so far my storage experience has been great but I expect no less since I've always had good experiences when dealing with Uhaul. thanks for making moving easier and less stressful

Deanne F.  |  Premières impressions 
Évaluation :
2

Lineups in the office are rediculous and slow process that now involves my cell as well as yours.

peter J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robbie K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Steve M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kentigern R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FARRAH H.  |  Expérience générale 
Évaluation :
5

The young woman that took care of us was awesome her name started with a C. . She had a quick question and asked an elderly coworker who was not friendly to her at all nor Other customers that came in. If you want to retain workers you Might chat with the older worker & tell her to be kinder to the younger staff. We all have bad days but kindness goes a long way. Thanks so much.

Shirley B.  |  Premières impressions 
Évaluation :
5

Gentlemen who handled my equipment return was efficient and professional.

DUNCAN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Blake B. 
Évaluation :
4

Having per kilometre pricing for extra KMs would be much more open and transparent. It was very difficult to get an accurate number. Everything in miles also complicates matters.

Jeremiah P. 
Évaluation :
5

Truck was clean, but needed maintenance. Knob was missing from driver side window handle, and I think the suspension was suspect (or maybe feeling every little bump in the road is expected in these trucks).

Jon W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

jetinder D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randy M. 
Évaluation :
5

As alway. Crew are really polite Efficient easy to go there. NICE

RICHARD M. 
Évaluation :
5

Ensure gas level in trucks is full when they leave the lot.

richard D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gordon D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

VINCE S.  |  Expérience générale 
Évaluation :
1

The lack of communication, and the lies between the general manager and front desk lady i could Hear about my storage truck was just insane. I call them they don't answer. Then charge late fees due to verbal lies told to me. “Unlimited fleet” or $50 posted online. But the GM won't let you take a smaller truck for more than 8 hours ! It's embarrassing how i rented truck willing to pay cash credit anything. And they double charged my visa. Then added extra dollys To the list on the receipt the original receipt but I only asked for one utility dolly and one of the moving dollies yeah they charge me for five days with an extra dolly. Has 35 extra dollars along with the extra charge for the fuel they said that I didn't put in which I did and I even park the truck nice enough for them in a safe spot earlier in the day that they charge me for because they were afraid I was going to steal it because somebody did the week before funny because they had three of my credit cards there lost all of them and I had to go in and pay another 300 and something dollars are there in a charge me another $30 late fee just made up fees left right and centre all over that not to mention they can't even spell my name right my number you got wrong the first time so they kept calling my mom‘s number so I had no communication with them but then if you look at the piece of paper is my number they just don't know how to call it. It was a nightmare because a lot of stress it was like $800 I just needed the truck for one day because of them liable what time they close I have been stuck with the truck overnight haven't had a find a place to hide it so it wouldn't get broken into . And it wouldn't be a bad idea considering there's an over abundance of staff for at least one of them to get off their ass and grab the stuff you ordered like the boxes and the blankets they're trying to charge me for 24 blankets when I told him I didn't even need it more than four but I guess they were thinking four dozen which is just ridiculously they're just scam artists I will never go back there again I want to go there today they already had put a lock on my storage unit because they said I left it unlocked which I know I locked it for sure I have it on camera. So it goes to show that they were obviously snooping through my stuff and if there's anything missing there's going to be a big lawsuit and trust me I have more than enough money to make this way worse for them than for myself. I hope not all the locations are like this because I've had some good experiences in the past with U-Haul but this is by far the worst set up I've ever seen not to mention how rude you were and unaccommodating to people moving in a stressful time of year. I hope to see the general managers face today instead of her hiding behind the office on her phone apparently and we could have an a civil conversation if she would like to instead of yelling on the phone unprofessionally because I had to talk to seven different people online and at her front desk telling me different stories and different times to bring the truck back and I'm writing this right here not because I want to complain because I only got a 5 x 10 unit anyways when they promised me a 10 x 10 so I had to go to another storage unit company and literally haul stuff out of their truck into their truck on the U-Haul lot at a fraction of the price . It was quite embarrassing I let you know that and there's a lot of people that thought it was pretty ridiculous how there is 30 people standing at the front where there was a huge lineup and they had two computers that didn't work and they're from like the 80s. For the amount of stuff you guys probably steal out of the units. And the amount of extra overages charges and I do read all the fine print there should be no reason you can post on the side of the truck $20 a day plus kilometres and then charge somebody for five days when I brought the truck back on the third day my car is parked out front in the 24 hour parking zone just to let you guys know that I wasn't gonna takeoff with that shitty U-Haul truck that I had rented in the beginning that had a padlock on it actually when I left and then I had to drive all the way back for them to take it off but they charge me for the gas . I hope this shows before I shop up there today. Because there is gonna be a huge audit in order and it's unfortunate that I can't be there to watch but my team can do that for me and the better Business bureau Has told me they have had more than enough complaints. Sorry not sorry there U-Haul but you guys need to really figure it out or maybe change out your management family company or not sometimes you gotta cut the cord on the middle child that doesn't want to do anything but sit there in a chair and point around the room at what you should grab when it's full of stuff you've never seen before and that's embarrassing and terrible customer service. Enjoy your day I'll see you guys soon

Kody M. 
Évaluation :
1

Check out procedure not clear. I tried to contact by phone but long waits of an hour or more made this impossible. I went to the office to let them know that I was vacating. I was told to empty the unit and then it would be checked for cleanliness. Also told to take my lock with me and then to come back to close the contract. When I arrived back at the office the paperwork was done. I asked for a refund for the rest of the month as I left on the 12th of the month. I was then told that I could not have a refund as the contract was already closed. I then said that I would perhaps use the storage until the end of the month for additional items so I would put the lock on until the end of the month. I was informed that that would not be possible as I'd already closed the contract! So it is then possible for U-haul to obtain rent the storage stall that I had already paid for thus getting double the rent until the end of the month. I am extremely unhappy with this and hope you will see that it is unfair to me. A reimbursement for the balance of the month would be appreciated. Thank you for your consideration. Sincerely Carol Rimmer

Carol R.  |  Expérience générale 
Évaluation :
5

24/7 check in is cumbersome

Mark T. 
Évaluation :
5

They were able to help supply a couple of workers to help us unload the truck into containers Good services

Edward M. 
Évaluation :
1

One of your female employees was rude, not interested in answering questions or assisting us. This occurred several times and she did not show any interest in building on the Uhaul image. Further, we had booked a truck and auto trailer only to find out the day before that the trailer will be in Lytton. This is a 2 hour drive one way! Why can the staff not call and let us know of a problem? We have another booking on 20 July, truck and trailer. We do not want a repeat of the trailer being elsewhere. Merci

Jeanine S. 
Évaluation :
5

I booked this trailer for drop off in Princeton. The website accepted this as a valid location. It was not until after pick up of trailer, that drop off info was emailed to me... with the drop off in Keremeos.. 1,5 hrs away. This company should have a sophisticated enough website that some kind of pop up should occur to advise that the requested drop off location is unavailable. Very annoying.

TRACY M. 
Évaluation :
4

when the customer returns the vehicle with more fuel than when they picked it up there should be an appropriate discount

brian R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen D. 
Évaluation :
5

Very friendly and helpful staff They were able to provide a second unit when the one we had was full The staff remembered us when we went back in the second day

Lora Lee B.  |  Premières impressions 
Évaluation :
5

Take some well deserved praise from a 70 year(old) client! Sandra,Paula, Sean and the rest of the team in Kamloops are irreplaceable, truth be told...I haven't seen many workplaces more organized...And( as far as working under the threat of contacting covid-19)!The team are putting themselves in harms way for their clients, on a daily basis.I can't emphasize enough that the Kamloops U-Haul location epitomises what they stands for.TEAM! "TogetherEveryoneAchievesMore" Right rom the getgo. And as for my family and myself, we are very satisfied customer's,once again!!Thank you

Daniel S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brenda F. 
Évaluation :
5

The staff were really helpful and friendly and the process was seamless.

Ryan H.  |  Premières impressions 
Évaluation :
5

Thanks again for great service

Ed M.  |  Premières impressions 
Évaluation :
5

Never dealt with anyone more helpful and courteous than the Paula and her crew Also the manager in Terrace very knowledgeable and helpful Thanks for the great service

Ed M.  |  Expérience générale 
Évaluation :
5

Everyone was super friendly and knowledgeable

Stacey S. 
Évaluation :
5

It was a great experience, easy and quick

Mike M. 
Évaluation :
5

Staff here are always friendly and knowledgeable. My go to rental location.

SEAN M. 
Évaluation :
5

All understanding and helpful. Good prompt service. Also addressed all my concerns overall very good.

dean H. 
Évaluation :
5

Everyone was super friendly and easy to work with. Best experience I've had moving yet!

William M. 
Évaluation :
3

More help with hooking the trailer on and how to use the trailer would have been beneficial none of that was given also there was no pin for the trailer and I was told none was needed which is total false there's a reason why there is a hole there to go through

Arvin S. 
Évaluation :
1

We were directed to one location to pick up our truck, they didn't have it, so we went to another. They didn't have our truck either. After waiting around and trying to figure out how the hell we're going to move without a truck, they managed to find another one for us, which I had prepaid and reserved months in advance. Then the computers went down and they wouldn't let us leave because they said we still owed $23 which we had to pay cash for, since the machines were down. It seems to me after all the trouble and making us wait, it would be good customer service to offer some kind of discount. I couldn't believe they made us pay $23 cash after their huge mistake. Moving is stressful enough, when you reserve equipment, it should be there. If you make a mistake, the least you can do is offer compensation.

Brent P. 
Évaluation :
5

Used the storage facility before and was very impressed with the cleanliness and service. Again I would recommend this uhaul storage to family and friends

Marcel A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul E. 
Évaluation :
4

only complaint would be the wait to pick up vehicle with two people ahead of me in line. I had pre-booked online and was pre-confirmed, then had to wait about 20 minutes for vehicle to be cleaned up. Not sure if it was a late return from previous renter. Two employees were friendly and efficient and appeared to be doing the best they could given the scenario.

Mark S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

keith b.  |  Expérience générale 
Évaluation :
5

Great location and super friendly people. Returning my truck was a breeze.

George P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DON R. 
Évaluation :
5

The frint counter staff could be a little more jovial & less darth vader.

H Jim Y. 
Évaluation :
5

The lady that serve me was awesome play friendly good humor and would definitely recommend them to go to the Kamloops depot on the North Shore

Kim D.  |  Premières impressions 
Évaluation :
5

Great staff, very pleasant experience

Lauren T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathleen O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

darpan S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan K. 
Évaluation :
5

Both employees that received the vehicles back were very courteous and professional . Overall everything worked out with the move , my only concern was the uncertainty that where and if the trucks would be available right up to the last day .

James J. 
Évaluation :
4

Great service here and very welcoming people.

Nick S. 
Évaluation :
5

Online information page did not give ball size for trailer… looks like all Uhaul trailers are 2” but could not see a clear statement on this when looking at the specific trailer specs webpage

Dale W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

william Y. 
Évaluation :
4

Truck was new but smelled of stale cigarettes pretty strongly.

Greg M. 
Évaluation :
5

All is best

Heinrich K. 
Évaluation :
5

This was an exceptional experience, start to finish. No BS, friendly helpful people and destination bathroom. It's my only stop if I need to go again

Tom P. 
Évaluation :
5

Awsome service, painless return.

yves L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lewis H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda B. 
Évaluation :
5

More than helpful

Kim b.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janeen G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darrell F.  |  Expérience générale 
Évaluation :
5

Thank you Once again for a pleasant and well organized experience. SEE You again down the Road.

CATHY S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RENE J.  |  Expérience générale 
Évaluation :
5

Exceptionally clean, washrooms some of the best I have seen for any business venue. A very well maintained overall facility.

Phil C.  |  Expérience générale 
Évaluation :
5

totally satisfied with this storage facility and experience.

louis henrietta a.  |  Expérience générale 
Évaluation :
5

I found the staff very accommodating in fulfilling my needs.

garry h.  |  Premières impressions 
Évaluation :
4

Hi I did not move in at this location. It was a mistake and asked if I can get a refund I had two pay twice for a storage unit one in Kamloops and one in Edmonton the one in Kamloops was a mistake that's where I departed and I arrived in Edmonton yesterday and had to pay again

Shauna R.  |  Online Move In 
Évaluation :
5

Paula is amazing, she made all of our exchanges friendly and easy. Most likely will use again if needed.

Ayla D.  |  Expérience générale 
Évaluation :
5

This was a great storage experience. Everything felt safe , secure , and professional. Would definitely recommend this facility and will be my first choice in the future.

Dave C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandi D.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Brad R.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brent J.  |  Expérience générale 
Évaluation :
5

Soooo accommodating !!!!!

Shayna R.  |  Premières impressions 
Évaluation :
5

So far, so good…..

chuck b.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

nolan B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicky I.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Chaz A.  |  Premières impressions 
Évaluation :
5

Well managed, extremely clean facility!! A great experience.

Chris D.  |  Expérience générale 
Évaluation :
5

I had my items in storage for 8 months. Any time I needed to access it was easy. Any questions or concerns, staff were always happy to assist. I would go to the Halston location in Kamloops again in a heartbeat to store things. Thank you so much for keeping my things safe!

Janice O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike M.  |  Expérience générale 
Évaluation :
4

The elevators where large enough and Paula was really nice

Maryanne N.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

gillian j.  |  Premières impressions 
Évaluation :
5

Paula was very helpful. I don't think we read the instructions very well with the access part so Paula helped us.

Megan J.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cheryl S.  |  Premières impressions 
Évaluation :
5

Nothing but praise for the new kamloops location! My experience was great. Everything from the friendly staff, very clean facility and bathrooms, security system, was streamline and efficient. Thank you Uhaul!

Brenda G.  |  Expérience générale 
Évaluation :
5

All the staff are very friendly and helpful.

Sharon M.  |  Expérience générale 
Évaluation :
1

Terrible staff, online booking system is useless, other than a nice facility this place is a waste of money

Tyrone P.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Karileah P.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEW L.  |  Expérience générale 
Évaluation :
5

Sandra provided an amazing service. All my questions were answered with extreme satisfaction.

Olu O.  |  Premières impressions 
Évaluation :
5

A-1 service.

JOHANNES V.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin C.  |  Premières impressions 
Évaluation :
3

Very expensive for what you get, didn't stay for the entire month I paid for and wasn't reimbursed for the time I didn't use. I have another unit double the size and it is $3 a month more than this small unit.

Victoria H.  |  Expérience générale 
Évaluation :
3

I had 2 units and I was able to make in to one so I wanted to cancel one and it was painful it took 20 mins, then he said he put the one back in my name and I would get a free month, then he changed it and said my payment was due, he gave me papers and I left only to see all the paper work is in my mom's name which I recently rented a truck with her, so now I'm really confused

LINDSAY H.  |  Premières impressions 
Évaluation :
5

Staff was so kind, helpful ,considerate and generous to my situation of my parents home being flooded in Princeton.

shauna v.  |  Premières impressions 
Évaluation :
5

A well run facility, Sandra and Paula were both excellent to work with

graham d.  |  Expérience générale 
Évaluation :
5

Sandra in Kamloops is amazing.The unit was clean.sorry about setting the alarm off. But 100 % happy

MONIQUE S.  |  Premières impressions 
Évaluation :
4

Some staff were not nice and some didn't know exactly what they were doing.

Kathy A.  |  Premières impressions 
Évaluation :
3

When a staff asking for you to move to customer parking but no where to park because there is 3 u haul in the way and other car took up all the spots and there's no room to park in customer parking but the parking lots for the trucks were open and got rudely asked to move my personal vehicle even though there was no open customer parking and storage lockers got screwed up but was fixed by Sandra who was very helpful

Kathy A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RENEE S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Garry S.  |  Expérience générale 
Évaluation :
5

The manager does an excellent job there thanks very much

wayne V.  |  Expérience générale 
Évaluation :
1

I cancelled before I even had a lock or moved anything in….only five days after i was called by your staff who recommended that i pay early! I originally had it booked for my move day of Nov. 6 and would have known i didnt need a storage locker after all but now I get charged for a full month!! How about a credit for the upcoming truck rental that I have booked??

Jennifer C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrea H.  |  Expérience générale 
Évaluation :
3

Wait times on the phone and at the site were always way to long. Sandra is both professional and friendly. Love dealing with Sandra hope too every time I come in. She brings energy to her work environment. She oozes joy. Not all staff are both. One staff member didn't know how to add insurance. Prices are too high but they are everywhere. Boxes are way too expensive.

Jennifer S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Oliver R.  |  Expérience générale 
Évaluation :
5

Everyone I dealt were polite and helpful at a time I just needed things to run smoothly

Anna N.  |  Expérience générale 
Évaluation :
5

Thank you very much , you folks were fantastic , and the storage units were impeccable:)

Donald A.  |  Expérience générale 
Évaluation :
2

Staff friendly and helpful. Very clean facility.

barbara f.  |  Expérience générale 
Évaluation :
5

If I ever need storage again I will definitely use you guys thanks

clarissa j.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Grant L.  |  Expérience générale 
Évaluation :
5

Friendly and helpful staff and easy access.

marcia g.  |  Expérience générale 
Évaluation :
5

My experience with the storage facility was a pleasant one, I found the facility to be very clean, and the staff were friendly and very helpful.

Jessie H.  |  Expérience générale 
Évaluation :
3

They could answer their phones more

billy/ tracey j.  |  Expérience générale 
Évaluation :
5

Clean, safe, temperature controlled storage and a helpful friendly staff. Doesn't get any better than that!

charles h.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin J.  |  Expérience générale 
Évaluation :
5

The staff were friendly and very helpful. They made my move a lot easier and far less stressful. Very grateful to Sandra and her team. Merci

tammy m.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Doug C.  |  Expérience générale 
Évaluation :
3

I mean, you get what you pay for I guess. Not cheap at all but secure and easily accessible.

Brett B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbara Z.  |  Expérience générale 
Évaluation :
5

Even though we were there a short time, The service was great.

bc c.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura H.  |  Expérience générale 
Évaluation :
1

The key to my lock was destroyed in a car accident and as per company policy I had to hire a locksmith. This is unacceptable. U-haul facilities must offer an option to cut the locks off of client's lockers under these circumstances or offer the option to unlock them with a master key. I will not recommend U-haul to anyone because of this flaw. We pay for customer service, not just the locker.

Landon W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

shane r.  |  Premières impressions 
Évaluation :
5

Great place to store your belongings. My only complaint would be the price. It is quite expensive.

davidowski z.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sylvia K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris F.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alexander B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mackenzie M.  |  Expérience générale 
Évaluation :
1

Use online reservations yo bok storage locker, clerk says its irrelevant says its first come first serve... Very rude last at the front

Tyrone P.  |  Premières impressions 
Évaluation :
5

Very accommodating and helpful.

Phil C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shirley B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

holly f.  |  Expérience générale 
Évaluation :
5

Super friendly staff and management. Made my move easier.

tammy m.  |  Premières impressions 
Évaluation :
5

My move was very stressful and quite difficult. The staff were always helpful and friendly and empathetic to me. They made it seem not so bad - and were able to help me with all of my requests. Honestly, between the heat wave and the smoke from forest fires - most days they were the only good part of my day. I wish also that i had rented the boxes - I went through GOBOX and they had very limited service hours that made my move way more difficult. I would absolutely recommend this local UHAUL team. Very nice people and a great facility. It was always clean as well.

trudy m.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leslie H.  |  Premières impressions 
Évaluation :
5

Very helpful staff, fixed a problem with the online booking that we had and was really well handled

Trent M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tiffany C.  |  Premières impressions 
Évaluation :
2

Elevator was broken when trying to move out. Couldn't access my online account. Took forever to talk to the front office

Shelden M.  |  Expérience générale 
Évaluation :
4

The staff were all professional and friendly. All of the issues we had came from the online platform. The system allowed me to book a storage unit, gave me a confirmation number and took my credit card information but when we arrived with a truck full to unload, we were informed that the units cannot be guaranteed unless in person. This was a known flaw in the online system according to multiple staff members yet nothing was done to fix the issue.

Christine C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELIZABETH P.  |  Expérience générale 
Évaluation :
5

Yes very professional , during difficult times U Haul was their for us and thank you for that.

GREGORY C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Toni M.  |  Expérience générale 
Évaluation :
5

Staff was amazing and helpful.

Gerad F.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Noal P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandstone C.  |  Expérience générale 
Évaluation :
5

Super friendly staff! Always willing to help and super convenient! ☺️Hands down best self storage, very well kept clean and controlled temperature

raylen l.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

cory h.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joan J.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Maria K.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wanda w.  |  Premières impressions 
Évaluation :
5

Friendly and helpful staff. Excellent service à la clientèle. Overall a very nice facility.

James L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rolene S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERICA C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ralf G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rick k.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ian H.  |  Premières impressions 
Évaluation :
5

Overall I was very happy with my experience, I rented a unit for months plus a truck to move my stuff out. It was all a really positive, quick and easy experience.

Kia M.  |  Expérience générale 
Évaluation :
5

All staff at U-Haul was excellent and very helpful

Rick B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharon M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel W.  |  Premières impressions 
Évaluation :
5

Sandra was absolutely awesome. First class customer service despite them being extremely busy. The call centre experience the day previous was not as great, and the web site was missing some key components, but dealing with Sandra smoothed out all the wrinkles. Great job, Sandra

Doug C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholas N.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Matthew T.  |  Expérience générale 
Évaluation :